Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Call Park2-43
Chapter 2 - Features and Operation
Conditions
» Intercom calls cannot be parked on system park locations (430-437); intercom calls can 
be parked using the personal park location.
» A CO call parked in a system call park location recalls to the station that parked the call, 
when the call park recall timer expires. The CO call rings to this station until the system 
hold timer expires. The CO call then recalls the Attendant (both the Attendant and 
initiating stations are ringing), and the Attendant recall timer is initiated. When the 
Attendant recall timer expires, the CO call is disconnected.
Call Park Recall Timer
Description
The Call Park Recall Timer determines the time before a call placed in a Call Park location 
recalls the station placing the call in park. If unanswered by that station, the call recalls the 
attendant.
The Call Park Recall Timer setting is variable from 000–600 seconds. A 000 entry disables the 
timer and there is no recall.
Programming Steps
1. Press the CALL PARK RECALL TIMER flexible button (FLASH 01, Button #8). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 001-600 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Park Recall Timer is set at 180 seconds.
Call Park - Personal
Description
Each telephone in the system can place a call into a personal park location and then later 
retrieve that call from the originating station. Intercom calls and CO line calls can be placed 
into the stations’ personal park location. Calls parked in a personal park location are subject 
to the system call park recall timer (refer to “Call Park Recall Timer” on page 2-43. A station 
retrieving a personal parked CO call must have either a direct CO line appearance or an 
available loop button to retrieve the parked call.
CALL  PARK  TIMER 000-600
180
Only one call can be parked in a Personal Call Park location at one time. When 
dialing the Personal Park location and the location is already occupied, the 
initiating station receives the previously parked call and the second call is then 
parked. 
						

							2-44Call Park
Chapter 2 - Features and Operation
Operation
To park a call, while connected to an outside line:
1. Press the TRANS button. The caller is put on Exclusive Hold.
2. Dial the Personal Park location [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button.
Dial tone sounds.
To retrieve a parked call:
Dial the Personal Call Park location code [438] on the dial pad,
-or-
Press the preprogrammed PERSONAL PARK button.
A talk path is established between the two parties.

SINGLE LINE TELEPHONE
While connected to first call:
1. Depress the hookswitch momentarily. Intercom dial tone sounds.
2. Dial [438]. Call is placed in personal park.
3. Dial desired number for second call.
4. Depress the hookswitch momentarily. Intercom dial tone sounds.
5. Dial [438]. The first call is returned and the second call is placed into personal park.
Conditions
» Intercom calls and CO line calls can be placed into the stations personal park location.
» Calls parked in a personal park location are subject to the system call park recall timer.
» A CO call parked in a personal call park location recalls to the station that parked the call, 
when the call park recall timer expires. The CO call rings to this station until the system 
hold timer expires. The CO call then recalls the Attendant (both the Attendant and 
initiating stations are ringing), and the Attendant recall timer is initiated. When the 
Attendant recall timer expires, the CO call is disconnected.
The user can alternately connect to the other call by doing a hook flash and dialing 
[438] as many times as necessary. 
						

							Call Park2-45
Chapter 2 - Features and Operation
Call Park - Station
Description
Call park (by station number) allows calls to be parked at stations, thus allowing for expanded 
park locations.
Operation
While connected to an outside line:
1. Press TRANS button.
2. Dial [439] + [XXX] (XXX=station number). A confirmation tone sounds.
Call Park Pickup - Station
To retrieve a Station Park Call:
Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the 
system.
-or-
Dial [438] from the user’s station.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no TRANS button. The user must use hookflash before 
dialing feature code 439.
Conditions
» A flexible button may be assigned to Call Park feature code 439. The user can press that 
flexible button and dial a station number on the dial pad.
» 8-button telephones must assign a pickup button on the telephone to have the pickup 
feature.
» Only one call can be in a park location at a time. Multiple calls to the same station park 
location is not possible.
» The #6 code is flexible and can be assigned in Flash 52 programming.
» The call will be placed in the Station’s Personal Park location. 
						

							2-46Call Pickup
Chapter 2 - Features and Operation
Call Pickup
Description
Stations are assigned to pickup groups. Stations can be in any combination of the eight 
groups or in no group at all.
A station can pickup a call ringing to any specific unattended station by using the Directed 
Call Pickup procedure.
A station can pickup a call ringing to an unattended station within the same ACD/UCD group 
by using the Group Call Pickup Procedure.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 
						

							Call Pickup2-47
Chapter 2 - Features and Operation
4. Press button #20. The display updates to reflect current programming for Page B.
5. Press the GROUP PICKUP flexible button (Button #5). The following message displays:
6. Enter a valid number (1-8) to program Pickup Groups.
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … All stations are in Group 1.
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Directed Call Pickup
Description
A station user can pick up a call to another specific unattended station. The call must be a 
tone ringing call.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Directed Call Pickup:
1. Dial the station number of the known ringing telephone. Receive ringback tone or call 
announce tone depending on the intercom selector switch setting.
2. Press the preprogrammed PICKUP button to answer the call.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE B
ENTER  BUTTON  NUMBERSXXX      PAGE B
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
PICKUP  GROUPS 0-8
1
[0] = No Group [5] = Group 5
[1] = Group 1 [6] = Group 6
[2] = Group 2 [7] = Group 7
[3] = Group 3 [8] = Group 8
[4] = Group 4 
						

							2-48Call Pickup
Chapter 2 - Features and Operation

SINGLE LINE TELEPHONE
To use Directed Call Pickup:
1. Lift the handset.
2. Dial [#1].
3. Dial station number of ringing telephone.
Conditions
» User must have access to the specific outside line or a LOOP button for a Directed Call 
Pickup.
Group Call Pickup
Description
A station user can pickup a call to any unattended station within the same pickup group.
Operation
To create a Pickup Button:
1. Press [SPEED] + [SPEED].
2. Press the desired flexible button.
3. Dial #0.
To use Group Call Pickup:
1. Lift handset or press ON/OFF button.
2. Dial [#0] on the dial pad,
-or-
Press preprogrammed PICKUP button to connect to calling party.

SINGLE LINE TELEPHONE
To use Group Call Pickup:
1. Lift the handset.
2. Dial [#0]. You will be connected to the incoming intercom or outside line call.
Conditions
» User must have access to the specific outside line or LOOP button to do a Group Call 
Pickup. 
						

							Call Transfer2-49
Chapter 2 - Features and Operation
Call Transfer
Description
An outside CO line call can be transferred from one keyset to another within the system. The 
transfer can be screened (announced) or unscreened to an idle or busy station, ACD or UCD 
Group, or Hunt Group. The line being transferred rings on the keyset and provides Exclusive 
Hold flashing indication to the receiving partys keyset. Any number of attempts can be made 
to locate someone by calling different keysets without losing the call.
The Direct Transfer Mode allows transferring of an outside CO line directly to the key station 
handset, if enabled in programming (refer to “Direct Transfer Mode” on page 2-124).
A system-wide database parameter can select music on hold or ringback tone to the CO caller 
when CO calls are transferred in the system.
Operation
To activate a Screened Transfer, (while connected to an outside line):
1. Press DSS button where to transfer call (if programmed on your telephone) or press 
TRANS button and dial the station number.
The called extension signals according to the intercom position.
2. When that extension answers, announce the transfer.
3. Hang up to complete transfer.
To answer a Screened Transfer (your intercom will signal according to H-T-P position):
1. Answer the intercom and receive the transfer notice.
2. Press the outside line button or loop button flashing on hold.
To Transfer Search:
When attempting to locate a party, press a DSS button to signal the desired station or press 
the TRANS button and dial the desired station number.
If the party is not located:
1. Press another DSS button or press TRANS and dial another station number to continue 
the search.
2. When called party answers, hang up to complete the transfer.
To make an Unscreened Transfer:
When called extension begins to signal, hang up to transfer the call (Recall Timer starts).
If Direct Transfer Mode is enabled in admin programming, the supervised 
transfer is transferred directly to the key station handset. 
						

							2-50Call Transfer
Chapter 2 - Features and Operation

SINGLE LINE TELEPHONE
To activate a Screened Transfer (while connected to an outside line):
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Announce the call.
4. Hang up to complete transfer.
To make an Unscreened Transfer:
1. Briefly depress and release the hookswitch.
2. Dial desired intercom number.
3. Hang up to complete transfer.
To make a PBX/Centrex Transfer:
1. Briefly depress and release the hookswitch. Intercom dial tone sounds.
2. Dial [660]. A Flash command is presented to the PBX or Centrex CO Line (stutter tone 
sounds).
3. Dial desired telephone number.
4. Replace handset to complete transfer.
Ringback on Transfer
Description
The Ringback on Transfer feature provides on a system-wide basis music on hold or ringback 
tone to the CO caller when CO calls are transferred. Callers currently hear music.
Programming Steps
1. Press the RINGBACK ON TRANSFER flexible button (FLASH 06, Button #11). The 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled (Music)
[1] = Enabled (Ringback Tone)
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Ringback on Transfer is disabled.
RINGBACK  ON  XFER 0-1
DISABLED 
						

							Call Transfer2-51
Chapter 2 - Features and Operation
Unanswered CO Call Transfer
Description
The Unanswered CO Call Transfer feature provides station users the ability to transfer an 
incoming CO call that is currently ringing at their station without answering it
. Only Incoming 
and Transferred calls can be forced. Calls may be forwarded to any available station, ACD/
UCD group, or VM Group.
A destination station must have a direct appearance for that CO Line or Loop button and not 
in DND, or an error tone is presented to the originator and the call continues to ring their 
station. If the station is busy, the current call must be placed on hold, the ringing transfer 
initiated, and then the station can return to their original call. This feature is unavailable to 
Single Line Telephone users.
Operation
When an incoming call rings an idle station:
1. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,
-or-
Dial the Unanswered CO Call Transfer code [639] on the dial pad.
2. Press a DSS, Group button, or dial the station number or group number. Call is 
automatically transferred to that destination.
When an incoming or transferred call rings a busy station:
1. Place the current call on hold.
2. Press the preprogrammed UNANSWERED CO CALL TRANSFER flexible button,
-or-
Dial the Incoming CO call transfer code [639] on the dial pad.
3. Press a DSS, Group button, or dial the station number or group number. Call is 
automatically transferred to that destination. The incoming transferred CO call receives 
Music-On-Hold during the transfer state.
4. Station user can return to call placed on hold.

SINGLE LINE TELEPHONE
Not applicable
Conditions
» Attendant stations do not send ID digits.
» ACD agents are not allowed to transfer ACD calls using this feature.
» This feature only operates when the station is in an idle mode. 
						

							2-52Camp On
Chapter 2 - Features and Operation
Camp On
Description
A station may alert a busy party that an outside line is waiting for them by using the CAMP 
ON button. To camp on a call, press the TRANS button to transfer the call to the desired busy 
station, then press the CAMP ON button. The busy party receives a muted ring over the 
keyset speaker, and a visual flashing CAMP ON LED. By pressing the CAMP ON button, the 
person called places their existing outside call on hold or drops an existing internal call, and is 
connected to the person placing the Camp On. They can then pick up the call on the 
appropriate line.
Operation
To alert a busy station of your call:
1. Press the CAMP ON button. The called station will receive one-burst of tone.
2. When the called party answers, consult with them or hang up to transfer call.
To answer a call that is waiting:
When you hear one burst of muted ringing, press your flashing CAMP ON button.
Any outside line you are connected to is placed on hold. Converse with the station 
placing the call,
-or-
If a call is being transferred, press the flashing OUTSIDE LINE button.
If you do not have a CAMP ON button:

Go on-hook with your present call, the Camp On call will ring through,
-or-

Place the present call on hold, then go on-hook, the Camp On call will ring through.

SINGLE LINE TELEPHONE
To alert a busy station of your call:
1. Briefly depress and release the hookswitch.
2. Dial [620]. When the called line is alerted, they can choose to pick up your call or remain 
on original call.
To answer a call that is waiting (while on a CO line call):
1. Receive Camp on warning tone through the handset.
2. Choose desired call (hang up on present call and take new call, or ignore Camp On 
signal).
If a station is in DND, only the Attendant can Camp On using the Attendant 
override feature.
Camp On or Override drops any internal callers to which that station is talking.