Home
>
Triad
>
Telephone
>
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Have a look at the manual Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 9 Triad manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 426
4-38Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the OVERFLOW STA FWD flexible button (FLASH 06, Button #6). The following
message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Overflow Station Forward is disabled.
Operation
To activate Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-425.png "Page 426
4-38Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Programming Steps
1. Press the OVERFLOW STA FWD flexible button (FLASH 06, Button #6). The following
message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Overflow Station Forward is disabled.
Operation
To activate Call Forwarding:
1. Lift the handset or press ON/OFF button.
2. Press the FWD...")
![Page 428
4-40Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-427.png "Page 428
4-40Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
Primary Recorded Announcement
Description
A Primary Recorded Announcement (RAN) may be assigned to the group. This message is the
first one presented to the caller.
Programming Steps
1. Press FLASH and dial [60].
2. Enter the UCD Group number (550-557) on the dial pad.
3. Press HOLD.
4. Press the PRIMARY RAN flexible button (FLASH 60, Button #10).
5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove...")
![Page 429
Uniform Call Distribution4-41
Chapter 4 - Call Distribution - ACD/UCD
When using the Digital Voice Mail as a RAN Announcer, the following options are available:
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables
must be programmed.
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN
Announcement Table #1.
2. To change to another UCD RAN Announcement Table,...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-428.png "Page 429
Uniform Call Distribution4-41
Chapter 4 - Call Distribution - ACD/UCD
When using the Digital Voice Mail as a RAN Announcer, the following options are available:
Programming Steps
If Recorded Announcement (RAN) devices are installed to operate with UCD, these tables
must be programmed.
1. Press FLASH and dial [62]. The following message displays:
The top left button in the flexible button field is lit for programming UCD RAN
Announcement Table #1.
2. To change to another UCD RAN Announcement Table,...")
![Page 430
4-42Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
To program a Table for a CO Line port:
1. Press the TABLE X flexible button (1-8).
2. Dial [1] for CO Port Interface.
3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for an SLT port:
1. Press the TABLE X flexible button (1-8).
2. Dial [2] for...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-429.png "Page 430
4-42Uniform Call Distribution
Chapter 4 - Call Distribution - ACD/UCD
To program a Table for a CO Line port:
1. Press the TABLE X flexible button (1-8).
2. Dial [1] for CO Port Interface.
3. Dial the desired CO line number, using a 4-digit format, e.g., for CO line 1, enter 0001.
4. Enter message duration (000-300 seconds).
5. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To program a Table for an SLT port:
1. Press the TABLE X flexible button (1-8).
2. Dial [2] for...")
![Page 433
Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD Group number (550-557),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.
This idle display prompts a Supervisor that a group is having problems answering
their calls.
The display tells the agent and their supervisor how many calls are in queue, how
many agents are available or logged...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-432.png "Page 433
Uniform Call Distribution4-45
Chapter 4 - Call Distribution - ACD/UCD
UCD Calls In Queue Display
Operation
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD Group number (550-557),
-or-
Press preprogrammed flexible button. ON/OFF button LED lights steady.
This idle display prompts a Supervisor that a group is having problems answering
their calls.
The display tells the agent and their supervisor how many calls are in queue, how
many agents are available or logged...")
Uniform Call Distribution4-43 Chapter 4 - Call Distribution - ACD/UCD Ring Timer Description The UCD Ring Timer determines how long a call rings into a busy UCD group before being presented to the first recorded announcement. The UCD Ring Timer setting is variable from 000–300 seconds. Programming Steps 1. Press the RING TIMER flexible button (FLASH 61, Button #1). The following message displays: 2. Enter a valid number on the dial pad which corresponds to 000-300 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … UCD Ring Timer is set for 60 seconds. Secondary Recorded Announcement Description A Secondary Recorded Announcement (RAN) may be assigned to the group. This announcement can be used for follow-up information after the Primary message. This announcement plays after the Message Interval Timer setting expires. Programming Steps 1. Press FLASH and dial [60]. 2. Enter the UCD Group number (550-557) on the dial pad. 3. Press HOLD. 4. Press the SECONDARY RAN flexible button (FLASH 60, Button #11). 5. Enter a valid number (1-8) for the desired RAN Announcement Table or a (#) to remove the entry. 6. Press HOLD to save the entry. A confirmation tone sounds and the display updates. A RAN Table must be specified in UCD programming. If a RAN Table is NOT specified, incoming CO callers are not answered but continue to receive ringback. RING 000-300 060 AXXXX SECONDARY RAN 1-8 #
4-44Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD UCD Available/Unavailable Description If you are a UCD agent, you may place your station in the Available mode to receive UCD calls, or you may place your station in the Unavailable mode to block UCD calls from ringing your station. The UCD Available/Unavailable DSS/BLF flash rate is the rate at which a DSS appearance for a station in ACD/UCD Unavailable mode flashes. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the UCD UNAVL – DSS/BLF flexible button (FLASH 07, Button #8). 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-14 on page 2-148.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … UCD Available/Unavailable DSS/BLF flash rate is set for a Red 60 ipm Double Wink Off (04). Operation To make a station available: Dial [566] on the dial pad, -or- Press the preprogrammed Available/Unavailable button. You may now receive UCD calls. To make a station unavailable: Dial [566]on the dial pad, -or- Press the preprogrammed Available/Unavailable button. You are now blocked from receiving UCD calls. Conditions » If key is programmed, it will flash at 60 ipm double wink. UCD UNAVL DSS / BLF 00-28 RED 60 IPM DBL WINK OFF
Uniform Call Distribution4-45 Chapter 4 - Call Distribution - ACD/UCD UCD Calls In Queue Display Operation From an idle display key telephone: 1. Dial [567] on the dial pad, followed by the UCD Group number (550-557), -or- Press preprogrammed flexible button. ON/OFF button LED lights steady. This idle display prompts a Supervisor that a group is having problems answering their calls. The display tells the agent and their supervisor how many calls are in queue, how many agents are available or logged into the group, and the time (in minutes) that the oldest call has been in queue. The agent automatically receives the calls in queue display whenever there is a call in queue. 2. Hang up the handset or press ON/OFF button to terminate display. Wrap-up Timer Description After completion of a UCD call (on-hook) the agent is not subjected to another UCD call for the duration of the Wrap-up Timer (regardless of the number of calls in queue), allowing the agent to finish call related work or to access other facilities. This allows agents to remove themselves from the group (i.e., DND, Unavailable, Call Forward) or originate another call. The Wrap-up Timer is programmed as part of the UCD database (system-wide). The Wrap-up Timer setting is variable from 000 to 999 seconds. Programming Steps 1. Press the WRAP-UP TIMER flexible button (FLASH 61, Button #4). The following message displays: 2. Enter a valid number on the dial pad which corresponds to 000-999 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Wrap-up Timer is set for 4 seconds. This feature cannot be used with a call in progress. The station is considered busy for incoming calls during this operation. AXXXX WRAP-UP TIME 000-999 004
4-46Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD Initialize UCD Group Parameters Description UCD Group Parameters may be initialized setting all data fields to their original, default values. Programming Steps 1. Press the UCD GROUPS flexible button (FLASH 80, Button #11). 2. Press the HOLD button. A confirmation tone sounds. Table 4-5: UCD Group Defaults Program CodeFlexible ButtonFeaturesDefault Value (after initialization) FLASH 60 UCD GROUPS 550-557 2 Alternate UCD Group Assignment None 3 UCD Overflow Station Assignment None 7 UCD Primary Agent Assignment None 10-11 Recorded UCD Announcement Assignment(s)None FLASH 61 UCD TIMERS 1UCD Ring Timer 60 sec 2UCD Message Interval Timer 60 sec 3UCD Overflow Timer 60 sec 4 UCD Auto Wrap-up Timer 004 sec 5 UCD No-Answer Recall Timer 000=Disabled 6 UCD No-Answer Retry Timer 300 sec FLASH 62 1-8 UCD Announcement Tables (RAN) None INITIALIZE UCD GROUP PRESS HOLD
Uniform Call Distribution4-47 Chapter 4 - Call Distribution - ACD/UCD Print UCD Group Parameters Description The Print UCD Group command dumps the entire database as a permanent record which can serve as a hardcopy of the database. The system baud rate must match that of the printer or receiving device. Programming Steps 1. Press the UCD GROUPS flexible button (FLASH 85, Button #12). The following message displays: 2. To print data for the UCD Group Parameters, press the HOLD button. The following message displays: When the system finishes sending the requested information to the printer, a confirmation tone sounds. PRINT UCD GROUP PRESS HOLD PRINTING UCD GROUP
4-48Uniform Call Distribution Chapter 4 - Call Distribution - ACD/UCD
A ICLID / Caller ID This specification provides the functional and implementation definition for the addition of the ICLID feature to the XTS Digital Key Telephone System.
IntroductionA-3 Appendix A - ICLID / Caller ID Introduction Description Incoming Calling Line IDentification (ICLID), or Caller ID, is a service provided from the telephone company. Usually this service provides the number and name (not available in some cases) of the calling party for identification prior to answering the call. Calling party number and name are delivered in between this first and second ring using FSK (Frequency Shift Key) format. For this feature to operate properly, it must be activated from the Central Office so the numbers or name, if available, of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing. The following illustration depicts the configuration presumed for the implementation of the ICLID feature for the system. The phones are presumed to be in an ACD or UCD group in order to allow proper operation with the system. Figure A-1: Caller ID System Configuration KSU CO LINES ICLID Interface Unit RS-232RS-232ICLID Interface Unit
A-4Functional Performance Appendix A - ICLID / Caller ID Functional Performance Description The key system operation of the ICLID feature is dependent on the feature first being activated from the central office so that the numbers of the calling party are delivered over the individual tip and ring of the CO lines during the first silent interval between ringing. The features implemented are: Display of calling number/name on initial ring-in of a line on the display keysets. Recording of incoming call number/name on the SMDR printout. Management of an Unanswered Call table from a display phone with appropriate privilege level to allow tracking of unanswered calls for statistical information and return call management. Local translation of incoming numbers to names according to a table of number/name equivalences which can be administered by the system. Caller ID Name/Number Description The Caller ID Name/Number feature allows a station user to program a flexible button to view both the number and name on the LCD when receiving a Caller ID CO call. The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name. Caller ID Name/Number Description The Caller ID Name/Number feature lets a station user program a flexible button to view the number and name on the LCD when receiving a Caller ID CO call. If the feature is enabled, use flexible button [653], the LED is lit solid and the name/number is displayed. During the call, the user can press the flexible button to view the normal call information. The LCD displays the number of the caller on the top line the name on the bottom line. Operation To program a Caller ID Name/Number button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. A confirmation tone sounds. 3. Dial 653 (Caller ID Name/Number code). DEFAULT … No button is assigned on telephones. SINGLE LINE TELEPHONE SLTs cannot display Caller ID information.