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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

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    							Hot Keypad2-163
    Chapter 2 - Features and Operation
    System Hold Recall Timer
    Description
    The System Hold Recall Timer determines the time before a call placed on System Hold recalls 
    the station placing the hold. If unanswered by that station, the call recalls the attendant.
    The System Hold Recall Timer setting is variable from 000-300 seconds. An entry of 000 
    disables the timer and there is no recall.
    Programming Steps
    1. Press the SYSTEM HOLD RECALL TIMER flexible button (FLASH 01, Button #1). The 
    following message displays:
    2. Enter a valid number on the dial pad that corresponds to 000-300 seconds.
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    DEFAULT … System Hold Recall Timer is set for 60 seconds.
    Hot Keypad
    Description
    The Hot Keypad feature enables a station user to activate the telephone by dialing digits or 
    pressing telephone buttons without going off hook.
    Hot Line / Ring Down
    Description
    Stations may be programmed to immediately call or ring down a particular station or outside 
    number upon going off hook. This is done by programming the stations Off-Hook preference 
    to activate a DSS or Speed dial feature key (refer to “Ring Down/Hot Line/Off-Hook Preference” 
    on page 2-247. This feature can be overridden if the station user selects a CO line first when 
    going off-hook.
    SYSTEM  HOLD  RECALL 000-300
    060 
    						
    							2-164Hunt Groups
    Chapter 2 - Features and Operation
    Hunt Groups
    Description
    The system can be programmed for up to 12 Hunt Groups. Each Hunt Group can contain up 
    to 8 stations each. Each Hunt Group can be independently arranged to use a pilot hunting or 
    station hunting technique. If a station is in DND or is forwarded in any manner, it is 
    considered busy.
    Programming Steps
    1. Press FLASH and dial [30]. The following message displays:
    The top left button in the flexible button field is lit for programming Hunt Group 1
    (XXXX = flexible hunt group number).
    2. To change Hunt Groups or enter a different Hunt Group, press the appropriate flexible 
    button 1-8. Hunt Groups 458-461 are only used for RAN applications in
    UCD/ACD (refer to Chapter 4, Call Distribution - ACD/UCD).
    3. Enter a valid 3- or 4-digit flexible station number, or flexible station numbers up to eight 
    stations per group, followed by a “1” to add or a “0” to delete. Hunt groups are joined or 
    chained together by entering another Hunt Group Pilot Number as the last entry of the 
    group.
    4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    HUNT GRP 1
    XXXXHUNT GRP 2
    XXXXHUNT GRP 3
    XXXXHUNT GRP 4
    XXXX
    1Q2W3E4R
    HUNT GRP 5
    XXXXHUNT GRP 6
    XXXXHUNT GRP 7
    XXXXHUNT GRP 8
    XXXX
    5T6Y7U8I
    RAN HUNT GRP
    458RAN HUNT GRP
    459RAN HUNT GRP
    460RAN HUNT GRP
    461
    9O10 P11 A12 S
    STATION /
    PILOT
    13 D14 F15 G16 H
    HXXXX      ####,   ####,   ####
    ####,   ####,   ####,   ####,   ####, 
    						
    							Hunt Groups2-165
    Chapter 2 - Features and Operation
    Station / Pilot / Pilot All Ring -- Hunting Assignments
    Description
    Pilot Hunting -- Incoming CO, transferred CO, and intercom calls can be directed to a pilot 
    number of a hunt group. The system searches sequentially (in the order the extensions were 
    entered in the database programming) for an idle station in the group and rings that station. 
    Calls directly to stations (by calling the extension number) within the hunt group do not hunt 
    but receive call progress tones from the extension.
    Pilot All Ring Hunting -- rings all idle stations in a particular Hunt group at one time.
    Station (Circular) Hunting -- Transferred CO, and intercom calls that are presented to a busy, 
    or DND station, that are members of a Station Hunt Group, search sequentially (in the order 
    the extensions were entered in database programming) for an idle station in the group and 
    rings that station. Direct ringing CO Line calls to the station number ring at the station. If 
    station hunting is desired on a direct ringing call, program the station hunting pilot number 
    in the CO Line ring assignment list. This lets the member of the hunt group to receive
    private/hunt group calls.
    Programming Steps
    1. Press FLASH and dial [30].
    2. Press the flexible button (1-8) representing the group to be assigned a new hunting 
    assignment.
    3. Press the STATION/PILOT flexible button (FLASH 30, Button #13) to indicate Pilot, Pilot 
    All Ring Hunting, or Station Hunting.
    4. Dial a valid number (0-2):
    [0] = Pilot (Default; shown on LCD as PILOT RING ONE)
    [1] = Pilot All Ring Hunting (shown on LCD as PILOT RING ALL)
    [2] = Station Hunting (shown on LCD as CIRCULAR HUNT )
    “All Ring” hunt groups cannot be chained together.
    HXXXX      0-2
    PILOT RING ONE
    Fixed Hunt Group numbers 458-461 are ONLY for RAN applications. 
    						
    							2-166Hunt Groups
    Chapter 2 - Features and Operation
    Initialize Hunt Group Parameters
    Description
    Hunt Group Parameters may be initialized setting all data fields to their original, default 
    value.
    Programming Steps
    1. Press the HUNT GROUPS flexible button (FLASH 80, Button #10). The following message 
    displays:
    2. Press the HOLD button. A confirmation tone sounds.
    Print Hunt Group Parameters
    Description
    The Print Hunt Group command dumps the entire database as a permanent record which can 
    serve as a hardcopy of the database. The system baud rate must match that of the printer or 
    receiving device.
    Table 2-16: Hunt Group Defaults
    Program
    CodeFlexible
    ButtonFeaturesDefault Value
    (after initialization)
    FLASH 30 HUNT GROUPS
    1-12 Hunt Group Programming None
    13 Station/Pilot Hunting Assignment Pilot
    INITIALIZE   HUNT   GROUP
    PRESS   HOLD
    HUNT GROUPS
    -----------
    HG 0..450  PILOT RING ONE
    HG 1..451  PILOT RING ONE
    HG 2..452  PILOT RING ONE
    HG 3..453  PILOT RING ONE
    HG 4..454  PILOT RING ONE
    HG 5..455  PILOT RING ONE
    HG 6..456  PILOT RING ONE
    HG 7..457  PILOT RING ONERAN HUNT GROUPS
    ---------------
    HG 8..458  PILOT RING ONE
    HG 9..459  PILOT RING ONE
    HG10..460  PILOT RING ONE
    HG11..461  PILOT RING ONE
    Figure 2-12: Hunt Group Parameters Printout 
    						
    							Idle Speaker Mode2-167
    Chapter 2 - Features and Operation
    Programming Steps
    1. Press the HUNT GROUPS flexible button (FLASH 85, Button #11). The following message 
    displays:
    2. To print data for Hunt Group Parameters, press the HOLD button. The following message 
    displays:
    When the system finishes sending the requested information to the printer, a 
    confirmation tone sounds.
    Idle Speaker Mode
    Description
    The Idle Speaker Mode feature allows you to select whether the first digit dialed is audible 
    over the digital telephone speaker. This feature is allowed or denied on a system-wide basis 
    in programming.
    Programming Steps
    1. Press the IDLE SPEAKER MODE flexible button (FLASH 05, Button #10).
    2. Enter a 0 or 1 that corresponds with the following entries:
    [0] = First digit dialed is audible (Disabled)
    [1] = First digit dialed is Muted (Enabled)
    3. Press HOLD to save the entry. A confirmation tone sounds.
    DEFAULT … Idle Speaker Mode is disabled.
    Incoming Calling Line Identification
    For information about Incoming Calling Line Identification (ICLID), refer to
    Appendix A, “ICLID / Caller ID.”
    PRINT  HUNT  GROUP
    PRESS  HOLD
    PRINTING  HUNT  GROUP
    When this feature is enabled, there can be some idle speaker noise.
    IDLE  SPEAKER  MODE 0-1
    DISABLED 
    						
    							2-168Intercom
    Chapter 2 - Features and Operation
    Intercom
    Description
    The Intercom Button feature provides station users the function of ringing a busy station via 
    the intercom without using the Camp On or Executive Override features. This also allows 
    stations to place intercom calls on hold. If calls are ringing on intercom buttons and a 
    Handsfree call is received, the Handsfree call is allowed and the calls ringing continue with 
    muted ringing. Multiple intercom path buttons can be assigned to a single station, however 
    up to five internal parties can be placed on hold per station. Music-On-Hold is provided to 
    intercom callers on hold.
    This feature can be programmed on any key station or DSS Console with an available flexible 
    button. If there is an available intercom button, a station calling that station cannot OHVO, 
    Camp On, or Override that station. Depending on the key station programming, intercom 
    ringing is muted or reminder ringing.
    If all intercom buttons are in use, then the station may utilize the Camp On or Executive 
    Override features. By default, no intercom buttons are assigned to any key stations.
    Operation
    To program a Flexible Button as an Intercom Button:
    1. Press the SPEED button twice.
    2. Press the desired flexible button to program.
    3. Dial [645] on the dial pad. A confirmation tone sounds. If an error was made during entry, 
    error tone sounds.
    When an intercom call rings a busy station (with intercom button):
    1. The calling station receives ringback tone instead of busy tone. The called station hears 
    muted or reminder ring and their intercom button LED starts flashing at the incoming CO 
    line rate. This indicates an incoming intercom call.
    2. The called station can place the current CO call on hold by pressing the HOLD button,
    -or-
    Place the current intercom call on hold by pressing the HOLD button. The intercom call is 
    placed on hold on the available intercom button.
    3. The called station then presses the flashing intercom button to answer the incoming 
    intercom call. Once the call is answered, the following message displays on the called 
    station LCD:
    Sta XXX can be a programmed station name.
    SINGLE LINE TELEPHONE
    Not applicable
    CALL FROM STA XXX
    MMM DD YY HH:MM am 
    						
    							Intercom2-169
    Chapter 2 - Features and Operation
    Conditions
    » If calls are ringing on intercom buttons and a Handsfree call is received, the Handsfree call 
    is allowed and the calls ringing continue with muted ringing.
    » Multiple intercom path buttons can be assigned to a single station, however up to five 
    internal parties can be placed on hold per station. Music-On-Hold is provided to the 
    intercom caller on hold.
    » Once an intercom button is set up on the keyset, callers dialing that station always 
    receive ringback tone as long as an available intercom button is idle. If all intercom 
    buttons are in use, the station may use the Camp On or Executive Override features to 
    reach the station. Internal callers are dropped after the Camp On is answered.
    » This feature can be programmed on any key station or DSS Console with an available 
    flexible button. If there is an available intercom button, the following actions cannot be 
    performed: Executive Override, ACD Supervisor Barge-In, OHVO, Camp On or Override.
    » A call ringing to a station on an intercom button rings muted or reminder ringing, 
    depending on the stations tone ringing cadence.
    » Up to five internal parties can be placed on hold. No recall timers apply to Intercom 
    buttons. Internal callers can be placed and removed from hold when they appear on an 
    Intercom button.
    » To utilize the capability of intercom buttons, busy forward cannot be active at the station.
    » A call ringing to a station on an intercom button and the DND button is pressed, returns 
    DND tone to the caller and the call is dropped.
    Intercom Calling
    Description
    The system’s architecture allows non-blocking of intercom calls. A station is reached on 
    intercom by dialing the associated station number.
    Operation
    To place an Intercom Call:
    1. Press the DSS button of the party to be called (if programmed at your phone),
    -or-
    Dial the extension number.
    (You hear ringing if the called station is in the T answering mode; or three bursts of tone if 
    called station is in the H or P position.)
    2. Lift handset or use the speakerphone after the tone bursts stop.
    3. Hang up to end the call.
    Dialing a number in the numbering plan activates the telephone automatically. 
    						
    							2-170Intercom
    Chapter 2 - Features and Operation
    To answer an Intercom Call:
    In the T mode, you hear repeated bursts of intercom tone ringing and the HOLD button 
    slow flashes.
    Lift the handset or press the ON/OFF button to answer,
    -or-
    Press the H-T-P button to the H mode to reply.
    In the P mode, you hear three bursts of tone and one-way announcement. The calling 
    party cannot hear conversations in progress.
    Lift the handset or press the ON/OFF button to answer,
    -or-
    Press the H-T-P button to the H mode to reply.
    In the H mode, you hear three bursts of tone and an announcement.
    Reply handsfree or lift the handset for privacy.
    SINGLE LINE TELEPHONE
    To place an intercom call:
    1. Lift the handset.
    2. Dial the intercom number.
    You will hear ringing if the called station is in the “T” answering mode or two bursts of 
    tone if the called station is in the “H” or “P” positions.
    3. Hang up to end the call.
    To answer an intercom call:
    Lift the handset,
    -or-
    If your SLT is equipped with a speakerphone, press the Speaker button to converse in a 
    handsfree mode.
    Incoming Intercom Ringing Flash Rate
    Description
    The Incoming Intercom Ringing flash rate is the rate an Incoming DSS button flashes if you 
    have a DSS appearance for the calling station. This flash rate can be programmed to 29 
    different options identified in the flash rate table. This enables the programmer to customize 
    the key system configuration to desired flash rates.
    Programming Steps
    1. Press the INC ICM RING flexible button (FLASH 07, Button #2). The following message 
    displays:
    INC  ICM  RING 00-28
    RED  120  IPM  FLUTTER 
    						
    							Intercom2-171
    Chapter 2 - Features and Operation
    2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
    options. Refer to Table 2-14 on page 2-148.
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    DEFAULT … Incoming Intercom Ringing flash rate is set for Red 120 ipm Flutter (11).
    Intercom Hold Button Flash Rate
    Description
    The Intercom Hold Button flash rate is the rate at which your Hold button flashes when you 
    receive an intercom call and your station’s intercom mode selector switch is in the T position. 
    This flash rate can be programmed to 29 different options identified in the Flash Rate table. 
    This enables the programmer to customize the key system configuration to desired flash 
    rates.
    Programming Steps
    1. Press the ICM HOLD BTN flexible button (FLASH 07, Button #19).
    2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
    options. (Refer to Table 2-14 on page 2-148.)
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    DEFAULT … Intercom Hold Button flash rate is set for a Red 15 ipm Flash (09).
    Intercom Signaling Select
    Description
    Users can control the method by which they receive intercom calls and signals. A convenient 
    intercom signal switch (electronic telephones) or HPT button (digital telephones) is located 
    on each telephone for easy selection. The choices are:
    Handsfree (H) -- The station user, upon hearing a tone burst and voice announcement 
    over the speaker, can reply handsfree.
    Privacy (P) -- The station user receives a burst of tone and a voice announcement over 
    their speaker. The microphone is deactivated for privacy. The called party must lift the 
    handset or press the MUTE button to answer the call.
    Tone Ringing ( T ) -- A standard tone ring notifies the party of an incoming intercom call. 
    The called party answers by lifting the handset or moving the switch to the handsfree (H) 
    position or pressing the ON/OFF button.
    Conditions
    » Use feature code 667 to select an H, P, or T mode for 8-button digital telephones. Each use of this 
    feature code acts as a rotary through the three options.
    ICM  HOLD  BTN 00-28
    RED  15  IPM  FLASH 
    						
    							2-172Inter-Digit Time-Out
    Chapter 2 - Features and Operation
    Intercom Transfer
    To use Intercom Transfer without DSS Buttons:
    1. Receive or make an intercom call.
    2. Press the TRANS button. Intercom dial tone sounds.
    3. Dial the station.
    4. When the second station answers, you are in a supervised transfer mode (first station is 
    staged for transfer).
    5. Hang up (stations 1 and 2 are connected).
    To use Intercom Transfer with DSS Buttons:
    1. Receive or make an intercom call using a DSS button.
    2. Press the TRANS button. Intercom dial tone sounds.
    3. Press the DSS button where to transfer the call.
    4. Hang up (stations 1 and 2 are connected).
    Inter-Digit Time-Out
    The Inter-Digit Time-Out feature allows programming of the inter-digit time-out on a 
    system-wide basis. This feature applies to intercom and LCR calls. DISA inter-digit time-out 
    remains unaffected by this timer. The Inter-Digit Time-out setting is variable from 
    1-99 seconds.
    Programming Steps
    1. Press the INTER-DIGIT TIMEOUT flexible button (FLASH 01, Button #20). The following 
    message displays:
    2. Enter a valid number on the dial pad that corresponds to 01-99 seconds in 1-second 
    increments.
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    DEFAULT … Inter-Digit Time-out is set for 5 seconds.
    INTERDIGIT  T / O 01-99
    05 
    						
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