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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

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    							B
    Least Cost Routing
    This section describes the Least Cost Routing (LCR) feature and how to program the
    eight LCR Tables to: monitor the digits dialed at each station and select the best route
    for the call. 
    						
    							      
    						
    							IntroductionB-3
    Appendix B - Least Cost Routing
    Introduction
    The Least Cost Routing (LCR) feature allows the system to automatically select the least costly 
    route available according to the number dialed, the time of day/day of week, the class of 
    service (COS) assigned to the station/trunk group priority level assigned. When a station user 
    dials an outside number, the LCR feature analyzes the number, then automatically chooses 
    an outside line from the group that is programmed as most economical.
    The LCR feature puts the responsibility of choosing the least expensive route for each area 
    code and exchange code on the system administrator, not on the station user. In order to 
    make a routing decision, the LCR feature is programmed in the system database. The 
    successful operation of this feature is completely dependent on the accuracy of the 
    programming. The XTS may be programmed on a per station basis to force the use of LCR for 
    outgoing access. This allows the system administrator to maintain greater control over 
    dialing patterns and the lines used for placing outgoing CO calls.
    LC R Ta b l es
    There are eight (8) different tables which are set up to monitor the dialing of digits of a 
    station and to select the best route programmed for the call.
    3-Digit Routing Table -- allows the system to handle call routing in areas that require a 1 
    before a long distance number as well as in areas that do not require the 1.
    6-Digit Routing Table -- is used to determine the route for one or more office codes 
    programmed within the same area code.
    Exception Code Table -- is used to route operator assisted calls and any other calls which 
    would use a one or two-digit number rather than a three-digit area code.
    Route List Table -- contains four Time Period Routing Lists that are used in conjunction with 
    other LCR table settings.
    Insert/Delete Table -- is used to add/remove digits from a number before or after it is dialed.
    Daily Start Time Table -- allows the user to match the Time Periods discount structure to the 
    carriers rate schedule.
    Weekly Schedule Table -- allows the user to assign the Time-of-Day and Day-of-Week to use 
    the least costly route for a specific dialed number.
    Toll Information Table -- allows common call routing for all toll information calls:
    1-(xxx)555-1212, (xxx)555-1212, 1-555-1212, and 555-1212.
    DEFAULT LCR Database -- provides basic routing for all local and long distance dialing.
    Related Information
    Quick Reference
     Flash 05 Button #7 LCR function must be enabled after LCR Tables are programmed (Refer 
    to “Enable / Disable Least Cost Routing” on page B-18.)
     Flash 06 Button #9 LCR Call Progress feature -- To allow all users to hear digits being dialed 
    (Refer to “LC R  Ca ll  Pro g r ess” on page B-14.)
     Flash 01 Button #20 Interdigit Timeout (Refer to “Inter-Digit T / O” on page 2-189.) 
    						
    							B-4Introduction
    Appendix B - Least Cost Routing
    LC R Fl owc h ar t
    This diagram illustrates the path of an outgoing call as it relates to the LCR feature when 
    programmed.
    Figure B-1: LCR Flowchart
    ROUT E
    A SSIGNED
    FR O M
    6-DIGIT
    TA B L E 
    						
    							Programming LCR TablesB-5
    Appendix B - Least Cost Routing
    Operation ( When LCR is Enabled)
    To place an Outside Call:
    1. Dial [9] on the dial pad,
    -or-
    Press preprogrammed LCR button.
    2. Dial the desired telephone number.
    3. Wait for an answer. Lift handset or use the speakerphone to converse.
    If all available lines are busy, remain off-hook for four seconds to automatically be queued 
    onto LCR for an available line, then hang up.
    To answer an LCR Queue Call Back:
    1. When telephone is signaled, answer the call.
    2. Desired telephone number is automatically redialed.
    CO Line Queue Cancel
    To cancel a Call Back Request:
    1. Dial the CO Line Queue Cancel code [626] on the dial pad.
    2. Replace handset or press ON/OFF button.
    Programming LCR Tables
    Description
    The Least Cost Routing (LCR) feature allows automatic selection of the most economical 
    trunk according to the number dialed and the time of the day and day of the week. There are 
    eight (8) different tables set up to monitor the dialing of digits of a station and to select the 
    best route programmed for the call.
    The buttons on the digital telephone are defined as shown when entering the LCR Tables 
    Programming area:
    Only one LCR Queue Call Back request may be initiated by a station. When a 
    second request is made, the first request is cancelled.
    If the 911 feature is enabled, the LCR access code is 800 instead of 9.
    Flash 05, button #7 must be used to enable the Least Cost Routing feature.
    3-DIGIT
    TABLE6-DIGIT
    TABLEEXCEPTION
    TABLESROUTE LIST
    TABLE
    1Q2W3E4R
    INSERT /
    DELETE TABLEDAILY TIME
    TABLEWEEKLY TIME
    TABLETOLL
    INFORMATION
    5T6Y7U8I 
    						
    							B-6Programming LCR Tables
    Appendix B - Least Cost Routing
    Programming Steps
    If the system is in the programming mode, continue using the program codes. If starting to 
    program here, enter the programming mode.
    1. Press FLASH and dial [75]. The following message displays:
    2. There are eight tables which can be programmed here for LCR (you must also program 
    LCR Class of Service in Station Programming). Use the procedures listed below to 
    program these LCR tables.
    3-Digit Area / Office Code Table
    Description
    Both Leading 1 and Non-Leading 1 tables include all area codes (NPAs), and office codes 
    (NXXs), from 000 to 999, including such numbers as 911, 411, etc. A complete entry into these 
    tables include a route list table to be used, if the 6-digit table is to be checked and the 
    number of digits likely to be dialed (Example: 7 or 10 digits). All local office codes must be 
    entered in this table even if they do not require long distance calling.
    The number of digits to expect entry aids the system in identifying when the last digit is 
    dialed and to begin routing the call. This also helps to free SLT DTMF receivers if SLT traffic in 
    the system is heavy.
    For international calls, use 00 as number of digits to expect. This causes the system to wait 
    five seconds (or inter-digit time-out) after user dials last digit before the system accesses a CO 
    Line and dials out.
    Programming Steps
    1. Press the 3-DIGIT TABLE flexible button (FLASH 75, Button #1). The following message 
    displays:
    L = [0] for Non-Leading 1 (1 not dialed), [1] for Leading 1 (1 is dialed)
    NNN = Area/Office Code
    RR = Route List Number 00-15
    Y = [0] Do not go to 6-digit table, [1] Go to 6-digit table
    PP = Number of digits expected to be dialed.
    2. Press the HOLD button to save the entry. A confirmation tone sounds and the display 
    updates.
    LC R   TAB L E S
    ENTER  BUTTON  NUMBER
    It is extremely important that the worksheets be completed before programming 
    the LCR tables.
    3  DIGIT  ROUTING  TABLE
    ENTER   L   NNN   RRY   PP   HOLD 
    						
    							Programming LCR TablesB-7
    Appendix B - Least Cost Routing
    6-Digit Office Code Table
    Description
    The 6-Digit Office Code Table determines a route for one or a group of individual office codes 
    within an area code. Certain office codes within an area code can be given unique or special 
    routing. If the office code dialed is not found in the 6-digit Office Code Table, the call is then 
    routed according to the route list table as was entered in the 3-digit table.
    The system allows twenty 6-digit Area/Office code tables that may be used to route specific 
    office codes within an area code. Each table routes calls for a common area code to a 
    specified route. All entries made to a table route those office codes to the specified route list 
    table. An area code may be entered into more than one 6-digit table with different routes 
    specified.
    Programming Steps
    1. Press the 6-DIGIT TABLE flexible button (FLASH 75, Button #2). The following message 
    displays:
     = [0] to remove codes, [1] to add codes
    AAA = Area Code
    RR = Route Number 00-15
    NNN = Office Code
    2. Press the HOLD button to save the entry. A confirmation tone sounds and the display 
    updates.
    3. Enter additional office codes to be programmed into the same Area Code/Route Table, 
    pressing HOLD after each office code entry.
    4. Press a flexible button to program a different table.
    To Delete All Entries in an Area Code/Route Table:
    Enter [0 AAA RR ###].
    Exception Code Table
    Description
    The Exception Code Table is used for operator calls and any other calls that use a one- or 
    two-digit entry, rather than a three-digit area code.
    6  DIGIT  ROUTING  TABLE
    ENTER   
       AAA   RR   NNN   HOLD 
    						
    							B-8Programming LCR Tables
    Appendix B - Least Cost Routing
    Programming Steps
    1. Press EXCEPTION TABLES flexible button (FLASH 75, Button #3). The following message 
    displays:
     = [0] to remove code from table, [1] to add code to table
    XX = Exception codes for single digit codes, press MUTE button as 2nd digit. 
    (The [
    ] may be entered as the 1st digit only.)
    RR = Route Table Number 00–15
    2. Press the HOLD button to save the entry. A confirmation tone sounds and the display 
    updates.
    3. Press FLASH 75, Button #3 again for further entries. Up to 20 Exception Codes may be 
    programmed in this table.
    Route List Table
    Description
    Each of the 16 Route List Tables available contains four Time Period Routing Lists, one for 
    each of the 4 daily start time periods. Within each Time Period Route List up to 7 CO (outside) 
    line groups and their corresponding Insert/Delete table, if any, and LCR Class Of Service 
    Priority are programmed on a per line group basis.
    When routing a CO call through LCR, CO Line groups are accessed in sequence so that the 
    first line group entered represents the least costly (and first selected) and the last line group 
    entered represents the most costly (and last selected).
    The Route List Table references many other tables when processing a call for routing. First, 
    the Daily Start Time Table is referenced to determined what start time entry should be 
    checked in the Weekly Schedule Table. The corresponding entry in the weekly schedule table 
    depending on the day of the week then determines which Time Period Route List should be 
    used within the Route List Table.
    The system then begins to check for idle lines in the first entered CO line group and proceeds 
    until an idle line is found. While it is searching for an idle CO line the Station LCR COS is 
    checked against the entries for LCR COS Priority of the specific CO line groups (see LCR COS 
    Priority explanation).
    When an idle CO Line is found with a LCR priority equal to or higher than the stations LCR 
    COS, then a final check is made to determine if an Insert/Delete Table should be 
    referenced.
    When all of the tables and entries are checked the system then processes the call on the 
    outside CO line.
    EXCEPTION  CODE  TABLE
    ENTER   
       XX   RR   HOLD
    Make sure you made entries into all Time Period Route Lists referenced in the 
    weekly schedule table. 
    						
    							Programming LCR TablesB-9
    Appendix B - Least Cost Routing
    LCR COS Priority
    A station should be assigned a class of service for LCR. The LCR COS can be between 0 and 6, 
    with 0 being unrestricted and 6 being the most restrictive. Within the time period route List 
    table, line groups are given an LCR COS Priority assignment between 0 and 6.
    A station using LCR is able to use only those CO (outside) line groups with a priority 
    assignment of equal or higher value than the station’s LCR Class of Service (e.g., a station with 
    LCOS 3 can use line groups with a priority between 3 and 6).
    Programming Steps
    1. Press the ROUTE LIST TABLE flexible button (FLASH 75, Button #4). The following 
    message displays:
    RR = Route List Table Number 00–15
    T = Time Period Route List 1–4
    GG = CO Line Group 00–23
    DD = Insert/Delete Table reference 00-19 (## for none)
    L = LCR Class of Service (LCOS)
    2. To create an entry, dial [RR] + [ T ] + [GG] + [DD] + [L], then press HOLD to save the entry.
    A confirmation tone sounds and the display updates.
    3. To enter additional CO Line groups in the same Time Period Route List number,
    dial [GG] + [DD] + [L], then press HOLD.
    Table B-1: LCR Class of Service Table
    Allow Access
    To RouteLCR CO Line Group Priority
    0123456
    S
    T
    A
    L
    C
    R
    C
    O
    S0YYYYYYY
    1
    NYYYYYY
    2
    NNYYYYY
    3
    NNNY YY Y
    4
    NNNNYY Y
    5
    NNNNNY Y
    6
    NNNNNNY
    N = Cannot Use Line Group
    Y = Has Access to Line Group
    ROUTE  LIST  TABLE
    RR   T   GG   DD   L 
    						
    							B-10Programming LCR Tables
    Appendix B - Least Cost Routing
    To enter data for a different time period route list:
    1. Press program FLASH 75, Button #4 and enter all data (RR T GG DD L).
    2. Repeat the above to program a new Route Number 00 to 15 or press a flexible button to 
    program other LCR information.
    3. To advance to the next entry, use Button #18.
    4. To return to a previous entry, use Button #19.
    When Call Cost feature is enabled in FLASH 05, Button #11, the following message 
    displays.
    RR = Route List Table Number 00- 15
    T = Time Period Route List 1- 4
    CCC = Cost for one minute ($ 0.00–$9.99)
    GG = CO Line Group 00-23
    DD = Insert/Delete Table reference 00 -19 (## for none)
    L = LCR Class of Service (LCOS)
    Insert / Delete Table
    Description
    Digits can be either added or deleted when dialing a number. For instance, if a user dials a 
    long distance call that should be placed on a foreign exchange (FX) line, the digit [1] and the 
    three-digit area code (NPA) dialed by the user must be deleted before the call can be placed 
    on that FX line. An Insert/Delete table can be programmed to do this.
    Digits can also be added to a number that has been dialed by the user. For instance, Other 
    Common Carrier (OCC) access codes and authorization (ID) codes can be automatically 
    inserted by the system either in front of, and/or behind the number dialed.
    There are twenty Insert/Delete Tables and each allows entries in a delete table and a pre- and 
    post-insert table. Up to 40 digits (including pauses) can be inserted (20 pre and 20 post) and 
    up to 16 digits can be deleted. Digits can be inserted before or after the number dialed, but 
    can be deleted only from the start of the number dialed.
    To ensure that a pause is inserted in LCR at default, the database programming was changed 
    to add a pause in each of the 20 LCR Insert and Delete Tables and insert table 0 in each of the 
    route tables.
    Programming Steps
    1. Press INSERT/DELETE TABLE flexible button (FLASH 75, Button #5). The following 
    message displays:
    ROUTE   LIST  TABLE
    RR   T   CCC   GG   DD   L
    DIGIT   INSERT   /   DELETE
    ENTER   TT   X   DDD   HOLD 
    						
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