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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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Contentsix Major Alarm ........................................................................................................................................ 2-293 Time Period ......................................................................................................................................... 2-294 Attendant Display - T-1 Alarms .................................................................................................... 2-294 Text Messaging (Silent Response) ..................................................................................................... 2-295 Toll Restriction .......................................................................................................................................... 2-296 Entering Toll Table ........................................................................................................................... 2-299 Allow Table ......................................................................................................................................... 2-300 Deny Table .......................................................................................................................................... 2-302 Special Table ....................................................................................................................................... 2-303 Display Toll Table Entries ............................................................................................................... 2-304 Initialize Exception Tables ............................................................................................................. 2-305 Print Exception Tables .................................................................................................................... 2-306 Toll Restriction Related Items ....................................................................................................... 2-307 Uniform Call Distribution ...................................................................................................................... 2-308 Universal Day/Night Answer ................................................................................................................ 2-308 Universal Day Answer (UDA) ........................................................................................................ 2-309 Universal Night Answer (UNA) ..................................................................................................... 2-310 Voice Mail .................................................................................................................................................... 2-311 Alternate Voice Mail Group ........................................................................................................... 2-312 Standard Leave Mail Index Entry ................................................................................................. 2-313 Retrieve Mail Index Entry ............................................................................................................... 2-313 Station Assignments ........................................................................................................................ 2-314 No Answer Leave Mail Index Entry ............................................................................................. 2-314 Busy Leave Mail Index Entry ......................................................................................................... 2-315 VMID Station Numbers ................................................................................................................... 2-315 VM Transfer with ID Digits ............................................................................................................. 2-316 VM Tone Mode Calling Option .................................................................................................... 2-317 Voice Mail ID Translation ................................................................................................................ 2-317 Message Waiting Indication ......................................................................................................... 2-318 Message Wait / VM Button Flash Rate ....................................................................................... 2-319 Voice Mailbox Button ...................................................................................................................... 2-320 Voice Mail Group Button ................................................................................................................ 2-320 Initialize Voice Mail Group Parameters ..................................................................................... 2-321 Print Voice Mail Group Parameters ............................................................................................ 2-322 Voice Mail In-Band Features ................................................................................................................. 2-323 In-Band Signaling Integration ...................................................................................................... 2-323 Voice Mail In-Band Digits ............................................................................................................... 2-324 Voice Mail Transfer / Forward ....................................................................................................... 2-324 Voice Mail Broker .............................................................................................................................. 2-325 Voice Mail ID Digit Length ............................................................................................................. 2-325 Remote Voice Mail Programming ............................................................................................... 2-326 Voice Mail Modem Access ............................................................................................................. 2-326 Voice Mail One-Touch Recording ...................................................................................................... 2-327 One-Touch Recording Warning Tone ....................................................................................... 2-328 Voice Mail Outpulsing Table ................................................................................................................ 2-329
xContents Voice Mail In-Band Signaling ........................................................................................................ 2-329 Voice Mail Disconnect Table ......................................................................................................... 2-331 Voice Over the Internet Protocol ........................................................................................................ 2-331 Volume Control ......................................................................................................................................... 2-332 3 Attendant Features and Operation Introduction ............................................................................................................................................... 3-3 Attendant Features - Index ................................................................................................................... 3-4 911 Alert ............................................................................................................................................... 3-5 Attendant CO Line External (Off-Net) Forward ............................................................................. 3-5 Attendant Custom Message ................................................................................................................ 3-6 Attendant Day/Night/Special .............................................................................................................. 3-8 Attendant Directory List Programming ...........................................................................................3-8 Attendant Disable Outgoing CO Line ............................................................................................... 3-12 Attendant Override ................................................................................................................................. 3-12 Attendant Setting Time and Date ...................................................................................................... 3-13 Attendant Station Assignment ........................................................................................................... 3-14 Attendant Unavailable ........................................................................................................................... 3-15 Attendant Voice Mail Alarm Clear ...................................................................................................... 3-16 DSS/BLF Console with Map .................................................................................................................. 3-16 Busy Lamp Field Indicators ........................................................................................................... 3-16 Direct Station Calling ....................................................................................................................... 3-16 Mapping Options .............................................................................................................................. 3-16 Transfer Search .................................................................................................................................. 3-21 Station ID for DSS / BLF Console With Map ............................................................................. 3-22 Display Timer ............................................................................................................................................. 3-22 ICLID Call Management Tables ........................................................................................................... 3-23 Answered Call Management Table ............................................................................................ 3-23 Unanswered Call Management Table ....................................................................................... 3-24 Recall ............................................................................................................................................................ 3-24 Attendant Recall Timer ................................................................................................................... 3-25 Release Button .......................................................................................................................................... 3-25 Speed Dial - System Storing ................................................................................................................. 3-26 4 Call Distribution - ACD/UCD Automatic Call Distribution .................................................................................................................. 4-3 ACD Help .............................................................................................................................................. 4-3 ACD/UCD Calls In Queue Status Display .................................................................................. 4-4 ACD/UCD Available/Unavailable ................................................................................................ 4-5 ACD Call Factor .................................................................................................................................. 4-6 ACD Call Qualifier ............................................................................................................................. 4-7 ACD Member Status ........................................................................................................................ 4-7 ACD Overflow Station Assignment ............................................................................................ 4-8 ACD Overflow Available/Unavailable ........................................................................................ 4-9 Agent Login/Logout ........................................................................................................................ 4-9
Contentsxi Agent Recall ........................................................................................................................................ 4-11 Alternate ACD Group Assignments ............................................................................................ 4-11 Call Qualifier Tone ............................................................................................................................ 4-12 Calls in Queue Threshold ............................................................................................................... 4-12 Group Name ....................................................................................................................................... 4-13 Guaranteed Message Announcement ...................................................................................... 4-14 Guaranteed Message Timer .......................................................................................................... 4-14 Incoming CO Direct Ringing ......................................................................................................... 4-15 Message Interval Timer ................................................................................................................... 4-15 No-Answer Recall Timer ................................................................................................................. 4-15 No-Answer Retry Timer .................................................................................................................. 4-16 Overflow Station Forwarding ....................................................................................................... 4-16 Overflow Timer .................................................................................................................................. 4-18 PC/ACD Baud Rate Display ............................................................................................................ 4-18 PC/ACD Interface Trace .................................................................................................................. 4-19 PC/ACD Trace Port Assignment ...................................................................................................4-19 Primary Agents .................................................................................................................................. 4-20 Primary Recorded Announcement ............................................................................................. 4-20 Recorded Announcements ........................................................................................................... 4-21 Recorded Announcement Tables ............................................................................................... 4-21 Ring Timer ........................................................................................................................................... 4-24 Secondary Agents ............................................................................................................................ 4-24 Secondary Recorded Announcement ....................................................................................... 4-25 Supervisor Calls in Queue Status Display ................................................................................. 4-25 Supervisor Login/Logout ............................................................................................................... 4-26 Supervisor Monitor with Barge-In ..............................................................................................4-27 Supervisor Station Assignment ................................................................................................... 4-29 Transferred Recorded Announcement ..................................................................................... 4-30 Wrapup Timer .................................................................................................................................... 4-30 Zap Tone .............................................................................................................................................. 4-31 Initialize ACD Group Parameters ................................................................................................. 4-32 Print ACD Group Parameters ........................................................................................................ 4-33 Uniform Call Distribution ...................................................................................................................... 4-34 UCD Calls In Queue Status Display .............................................................................................4-34 Alternate UCD Group Assignments ........................................................................................... 4-34 Incoming CO Direct Ringing ......................................................................................................... 4-35 Message Interval Timer ................................................................................................................... 4-35 No-Answer Recall Timer ................................................................................................................. 4-36 No-Answer Retry Timer .................................................................................................................. 4-36 Overflow Station Assignment ...................................................................................................... 4-37 Overflow Station Forwarding ....................................................................................................... 4-37 Overflow Timer .................................................................................................................................. 4-38 Primary Agent Assignments ......................................................................................................... 4-39 Primary Recorded Announcement ............................................................................................. 4-40 Recorded Announcements ........................................................................................................... 4-40
xiiContents Recorded Announcement Tables ............................................................................................... 4-40 Ring Timer ........................................................................................................................................... 4-43 Secondary Recorded Announcement ....................................................................................... 4-43 UCD Available/Unavailable ........................................................................................................... 4-44 UCD Calls In Queue Display .......................................................................................................... 4-45 Wrap-up Timer ................................................................................................................................... 4-45 Initialize UCD Group Parameters ................................................................................................4-46 Print UCD Group Parameters ........................................................................................................ 4-47 A ICLID / Caller ID Introduction ............................................................................................................................................... A-3 Functional Performance ........................................................................................................................ A-4 Caller ID Name/Number ................................................................................................................. A-4 Caller ID Name/Number ........................................................................................................................ A-4 Calling Number / Name Display ..................................................................................................A-5 Incoming Number/Name for SMDR Records .......................................................................... A-6 Caller-Entered ICLID Digits ............................................................................................................ A-6 Local Name Translation .................................................................................................................. A-7 ICLID Programming ................................................................................................................................. A-7 Enable / Disable ................................................................................................................................. A-8 Name in Display ................................................................................................................................ A-8 Baud Rate Display ............................................................................................................................. A-8 Port Assignment ................................................................................................................................ A-9 Ring Delay Timer ............................................................................................................................... A-10 Initialize ICLID-DID Tables .............................................................................................................. A-11 Print ICLID - DID Tables ................................................................................................................... A-12 ICLID Call Management Tables ........................................................................................................... A-23 Answered Call Management Table ............................................................................................ A-23 Unanswered Call Management Table ....................................................................................... A-24 B Least Cost Routing Introduction ............................................................................................................................................... B-3 LCR Tables ........................................................................................................................................... B-3 LCR Flowchart .................................................................................................................................... B-4 Operation (When LCR is Enabled) ...............................................................................................B-5 Programming LCR Tables ...................................................................................................................... B-5 3-Digit Area / Office Code Table .................................................................................................. B-6 6-Digit Office Code Table ............................................................................................................... B-7 Exception Code Table ..................................................................................................................... B-7 Route List Table ................................................................................................................................. B-8 Insert / Delete Table ......................................................................................................................... B-10 Daily Start Time Table ..................................................................................................................... B-11 Weekly Schedule Table ................................................................................................................... B-12 LCR Routing for Toll Information ................................................................................................ B-14 LCR Call Progress ............................................................................................................................... B-14
Contentsxiii Default LCR Database ...................................................................................................................... B-15 Forced Least Cost Routing (LCR) ................................................................................................. B-15 LCR Class of Service (COS) ............................................................................................................. B-16 Enable / Disable Least Cost Routing .......................................................................................... B-18 Call Cost Display ................................................................................................................................ B-18 Initialize LCR Tables .......................................................................................................................... B-19 Print LCR Tables ................................................................................................................................. B-20 LCR Printout ........................................................................................................................................ B-21 C Networking Systems General Description ................................................................................................................................ C-3 Standards ............................................................................................................................................. C-4 Designing a Network .............................................................................................................................. C-5 Network Termination (NT) ............................................................................................................. C-5 Terminal Equipment (TE) ............................................................................................................... C-5 Connecting to Remote Devices ...................................................................................................C-5 Smart Trunks ....................................................................................................................................... C-5 The Numbering Plan ........................................................................................................................ C-5 Network Installation ................................................................................................................................ C-7 Network Distance ............................................................................................................................. C-7 ISDN and T-1 Clocking .................................................................................................................... C-8 Programming ............................................................................................................................................ C-13 Node/Hub Identification Programming ................................................................................... C-13 Networking Tables Programming .............................................................................................. C-14 Cabinet/Card Programming ......................................................................................................... C-19 Ring Assignment Programming .................................................................................................. C-20 Trunk Direction Programming ..................................................................................................... C-22 T-1 / ISDN Signaling Type Programming ................................................................................. C-22 DID/ICLID Ringing Assignments Programming ..................................................................... C-23 ISDN Programming .......................................................................................................................... C-24 Remote Voice Mail Programming ............................................................................................... C-26 Station User Impacts ........................................................................................................................ C-27 Quick Start Procedure ............................................................................................................................ C-28 Programming ..................................................................................................................................... C-28 D Voice Over the Internet Protocol Product Description ................................................................................................................................ D-3 Benefits ................................................................................................................................................. D-3 Specifications ............................................................................................................................................ D-4 Features ................................................................................................................................................ D-4 Installation .................................................................................................................................................. D-5 Hardware Requirements ................................................................................................................ D-5 Network Requirements ................................................................................................................... D-5 System Requirements ..................................................................................................................... D-5 Technical Data ................................................................................................................................... D-6
xivContents Recommended Bandwidths .........................................................................................................D-6 Voice Encoder Information ........................................................................................................... D-6 IP Phones ............................................................................................................................................. D-7 Quick Start ........................................................................................................................................... D-8 Programming ............................................................................................................................................ D-8 Identifying the VoIP Card (FLASH 24) ........................................................................................ D-9 Entering Network Programming Requirements (FLASH 46) ............................................ D-9 Setting Up the CO Line Groups (FLASH 40) ............................................................................. D-11 Networking Tables (FLASH 16) .................................................................................................... D-11 Operation .................................................................................................................................................... D-13 Network Connection ....................................................................................................................... D-13 Dialing ................................................................................................................................................... D-13 Line Access .......................................................................................................................................... D-13 IP Telephony Standards and Protocols ............................................................................................ D-14 VoIP Glossary ............................................................................................................................................. D-15 E Customer Database Programming Introduction ............................................................................................................................................... E-3 Program Mode Entry (Key Station) .................................................................................................... E-5 Program Mode Entry (Data Terminal or PC) ................................................................................... E-5 Initialization ............................................................................................................................................... E-5 Database Programming Worksheets ................................................................................................E-6 Database Upload/Download Routine ..............................................................................................E-6 Upload/Download through Remote Administration .......................................................... E-6 Programming Tables .............................................................................................................................. E-11 F Flash Codes and Numbering Plans Quick Reference Tables .......................................................................................................................... F-3 Flash Code Index ............................................................................................................................... F-3 Default Numbering Plan ........................................................................................................................ F-16 Part Numbers ............................................................................................................................................. F-20
Figuresxv Figures Digital Key Telephone ....................................................................................................................................... 1-6 FLASH 31 Button Mapping ............................................................................................................................. 2-10 Verified Account Codes Printout ................................................................................................................... 2-13 CO Line Attributes Printout ............................................................................................................................. 2-69 Dial Pad Keys ........................................................................................................................................................ 2-76 CO Port Attributes Printout ............................................................................................................................. 2-96 DID Name/Number Codes ............................................................................................................................... 2-112 DID-TIE Parameters Printout ........................................................................................................................... 2-119 Directory List Keypad Map .............................................................................................................................. 2-127 Directory Dialing Keypad Map ....................................................................................................................... 2-128 Directory Dialing Table Printout .................................................................................................................... 2-130 Dial-By-Name Keypad Map ............................................................................................................................. 2-131 Hunt Group Parameters Printout .................................................................................................................. 2-166 ISDN/VoIP Attributes Printout ........................................................................................................................ 2-195 Wiring - Music Source to a CO Line .............................................................................................................. 2-211 Name In Display Keypad Map ........................................................................................................................ 2-214 Other Keypad Codes (Date and Time) ......................................................................................................... 2-234 Hook Switch Activity .......................................................................................................................................... 2-253 System Speed Numbers Printout .................................................................................................................. 2-262 Station Attributes Printout .............................................................................................................................. 2-265 SMDR Printout ...................................................................................................................................................... 2-270 System Parameters Printout ........................................................................................................................... 2-279 Exception Tables Printout ................................................................................................................................ 2-306 Voice Mail Group Parameters Printout ....................................................................................................... 2-322 Directory List Keypad Map .............................................................................................................................. 3-9 DSS Console Map #1 .......................................................................................................................................... 3-17 DSS Console Map #2 .......................................................................................................................................... 3-18 DSS Console Map #3 .......................................................................................................................................... 3-19 DSS Console Map #4 .......................................................................................................................................... 3-20 DSS Console Map #5 .......................................................................................................................................... 3-21 Caller ID System Configuration ...................................................................................................................... A-3 ICLID Translation Tables Printout .................................................................................................................. A-13 DID Translation Tables Printout ..................................................................................................................... A-15 LCR Flowchart ...................................................................................................................................................... B-4 Daily Start Time and Weekly Schedule Tables .......................................................................................... B-12 Daily and Weekly Start Time Table ............................................................................................................... B-13 Network Configuration Diagram .................................................................................................................. C-4 PRI Connector ....................................................................................................................................................... C-8 Point-to-Point PRIs ............................................................................................................................................. C-9 TELCO PRI Connection to the Hub ............................................................................................................... C-9 No TELCO Connection ....................................................................................................................................... C-10 TELCO PRI Connection To a Node ................................................................................................................. C-10
xviFigures All Systems have TELCO PRI Connection .................................................................................................... C-11 All Systems have TELCO T1 Connection ..................................................................................................... C-11 Two PRIs from TELCO to Nodes ..................................................................................................................... C-12 Two T1s in Hub Connected to PRI in Nodes .............................................................................................. C-12 Two-Node Networking Table Example ....................................................................................................... C-16 Five-Node Networking Table Example ....................................................................................................... C-17 Bandwidth Consumption by Vocoder ......................................................................................................... D-7 Discovery VoIP Card Connection Diagram ................................................................................................... D-8 Data Terminal Program Codes Cross Reference ...................................................................................... E-4 Programming Button Mapping ..................................................................................................................... E-4 KSU to PC Connection Configuration .......................................................................................................... E-6
Ta b l e sxvii Tables Digital Key Telephone Buttons ...................................................................................................................... 1-7 Verified Account Code Table Defaults ........................................................................................................ 2-13 Class of Service (COS) ........................................................................................................................................ 2-58 Flexible Port Assignments ............................................................................................................................... 2-64 CO Line Attribute Defaults .............................................................................................................................. 2-67 CO Line Ringing Assignments ........................................................................................................................ 2-78 DID & ICLID Default Table Entries ................................................................................................................. 2-110 DID/ICLID Ringing Assignments .................................................................................................................... 2-114 DID-TIE Parameter Defaults ............................................................................................................................. 2-119 CO Line Conference Flag .................................................................................................................................. 2-122 Directory Dial Table Defaults .......................................................................................................................... 2-129 Ringing Tones ...................................................................................................................................................... 2-133 Ringing Tones ...................................................................................................................................................... 2-135 CO Line Barge In Flag ........................................................................................................................................ 2-144 Flash Rates ............................................................................................................................................................. 2-148 Flexible Button Display Designations ......................................................................................................... 2-155 Hunt Group Defaults .......................................................................................................................................... 2-166 ISDN Parameter Defaults .................................................................................................................................. 2-193 Liquid Crystal Displays (LCD) .......................................................................................................................... 2-200 MOH Programming Codes .............................................................................................................................. 2-213 CO Line Privacy Flag ........................................................................................................................................... 2-238 Station Privacy Flag ............................................................................................................................................ 2-240 Station Attribute Defaults ................................................................................................................................ 2-263 System Parameter Defaults ............................................................................................................................. 2-275 T-1 Signaling Options ........................................................................................................................................ 2-283 Class of Service .................................................................................................................................................... 2-297 Allow / Deny Table ............................................................................................................................................. 2-298 Exception Table Defaults ................................................................................................................................. 2-305 Voice Mail Group Defaults ............................................................................................................................... 2-321 Attendant Features ............................................................................................................................................ 3-4 ICLID Answered Call Management ............................................................................................................... 3-23 ICLID Unanswered Call Management .......................................................................................................... 3-24 Dial Pad Keys ........................................................................................................................................................ 4-13 Voice Mail RAN Announcer Options ............................................................................................................ 4-22 ACD Group Defaults ........................................................................................................................................... 4-32 Voice Mail RAN Announcer Options ............................................................................................................ 4-41 UCD Group Defaults .......................................................................................................................................... 4-46 ICLID-DID Table Defaults .................................................................................................................................. A-11 Caller ID Display (Answered Calls) ................................................................................................................ A-23 Caller ID Display (Unanswered Calls) ........................................................................................................... A-24 LCR Class of Service Table ................................................................................................................................ B-9 LCR Table Defaults .............................................................................................................................................. B-19
Ta b l e sxviii Networking Tables - Example 1 ..................................................................................................................... C-6 Networking Tables - Example 2 ..................................................................................................................... C-6 TELCO to Hub Interconnect Diagram - Pin Connections ...................................................................... C-7 TELCO to Node Interconnect Diagram - Pin Connections ................................................................... C-8 Straight-Through System Interconnect Diagram - Pin Connections ............................................... C-8 CO Line Ringing Assignments ........................................................................................................................ C-21 DID/ICLID Ringing Assignments .................................................................................................................... C-24 Bandwidths ........................................................................................................................................................... D-6 VoIP Card Network Programming Requirements ................................................................................... D-8 System Networking Tables .............................................................................................................................. D-12 IP Telephony Standards/Protocols ............................................................................................................... D-14 System Parameters ............................................................................................................................................. E-11 Networking Tables (FLASH 16) ....................................................................................................................... E-35 Directory Dialing Defaults (FLASH 23) ......................................................................................................... E-36 Cabinet/Card Programming (FLASH 24) .................................................................................................... E-39 Hunt Group Parameters (FLASH 30) ............................................................................................................. E-40 Verified Account Codes (FLASH 31) ............................................................................................................. E-41 CO Line Programming (FLASH 40) ................................................................................................................ E-45 Miscellaneous CO Parameters & Timers (FLASH 40/41) ........................................................................ E-46 CO Line Ringing Assignments (FLASH 40) ................................................................................................. E-47 DID/ICLID Default Ringing Assignments (FLASH 43) ............................................................................. E-48 DID Default Table Entry (FLASH 44) ............................................................................................................. E-54 Station Programming (FLASH 50/51) .......................................................................................................... E-58 Button Assignment Chart (FLASH 50/51) ................................................................................................... E-60 Name/Number Translation Table (FLASH 55) .......................................................................................... E-61 System Speed Dial Numbers .......................................................................................................................... E-64 ACD Group Parameters (FLASH 60) .............................................................................................................. E-66 UCD Group Parameters .................................................................................................................................... E-75 Voice Mail Group Parameters ......................................................................................................................... E-76 Exception Tables (FLASH 70) .......................................................................................................................... E-77 Least Cost Routing (FLASH 75) ....................................................................................................................... E-79 Route List Table ................................................................................................................................................... E-80 Insert/Delete Tables ........................................................................................................................................... E-82 3-Digit Area/Office Code Route List Table ................................................................................................. E-84 6-Digit Area Code/Routing Table .................................................................................................................. E-85 6-Digit Office Code Table ................................................................................................................................. E-86 Feature Default Values ...................................................................................................................................... F-3 XTS Part Numbers ............................................................................................................................................... F-20