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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

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    							Contentsix
    Major Alarm  ........................................................................................................................................ 2-293
    Time Period  ......................................................................................................................................... 2-294
    Attendant Display - T-1 Alarms  .................................................................................................... 2-294
    Text Messaging (Silent Response)  ..................................................................................................... 2-295
    Toll Restriction  .......................................................................................................................................... 2-296
    Entering Toll Table  ........................................................................................................................... 2-299
    Allow Table  ......................................................................................................................................... 2-300
    Deny Table  .......................................................................................................................................... 2-302
    Special Table ....................................................................................................................................... 2-303
    Display Toll Table Entries  ............................................................................................................... 2-304
    Initialize Exception Tables  ............................................................................................................. 2-305
    Print Exception Tables  .................................................................................................................... 2-306
    Toll Restriction Related Items ....................................................................................................... 2-307
    Uniform Call Distribution  ...................................................................................................................... 2-308
    Universal Day/Night Answer ................................................................................................................ 2-308
    Universal Day Answer (UDA)  ........................................................................................................ 2-309
    Universal Night Answer (UNA)  ..................................................................................................... 2-310
    Voice Mail .................................................................................................................................................... 2-311
    Alternate Voice Mail Group  ........................................................................................................... 2-312
    Standard Leave Mail Index Entry ................................................................................................. 2-313
    Retrieve Mail Index Entry  ............................................................................................................... 2-313
    Station Assignments ........................................................................................................................ 2-314
    No Answer Leave Mail Index Entry  ............................................................................................. 2-314
    Busy Leave Mail Index Entry  ......................................................................................................... 2-315
    VMID Station Numbers  ................................................................................................................... 2-315
    VM Transfer with ID Digits  ............................................................................................................. 2-316
    VM Tone Mode Calling Option  .................................................................................................... 2-317
    Voice Mail ID Translation ................................................................................................................ 2-317
    Message Waiting Indication  ......................................................................................................... 2-318
    Message Wait / VM Button Flash Rate  ....................................................................................... 2-319
    Voice Mailbox Button  ...................................................................................................................... 2-320
    Voice Mail Group Button ................................................................................................................ 2-320
    Initialize Voice Mail Group Parameters  ..................................................................................... 2-321
    Print Voice Mail Group Parameters  ............................................................................................ 2-322
    Voice Mail In-Band Features ................................................................................................................. 2-323
    In-Band Signaling Integration  ...................................................................................................... 2-323
    Voice Mail In-Band Digits  ............................................................................................................... 2-324
    Voice Mail Transfer / Forward ....................................................................................................... 2-324
    Voice Mail Broker  .............................................................................................................................. 2-325
    Voice Mail ID Digit Length  ............................................................................................................. 2-325
    Remote Voice Mail Programming ............................................................................................... 2-326
    Voice Mail Modem Access  ............................................................................................................. 2-326
    Voice Mail One-Touch Recording  ...................................................................................................... 2-327
    One-Touch Recording Warning Tone  ....................................................................................... 2-328
    Voice Mail Outpulsing Table  ................................................................................................................ 2-329 
    						
    							xContents
    Voice Mail In-Band Signaling  ........................................................................................................ 2-329
    Voice Mail Disconnect Table ......................................................................................................... 2-331
    Voice Over the Internet Protocol ........................................................................................................ 2-331
    Volume Control ......................................................................................................................................... 2-332
    3 Attendant Features and Operation
    Introduction ............................................................................................................................................... 3-3
    Attendant Features - Index ................................................................................................................... 3-4
    911 Alert  ............................................................................................................................................... 3-5
    Attendant CO Line External (Off-Net) Forward  ............................................................................. 3-5
    Attendant Custom Message  ................................................................................................................ 3-6
    Attendant Day/Night/Special  .............................................................................................................. 3-8
    Attendant Directory List Programming  ...........................................................................................3-8
    Attendant Disable Outgoing CO Line ............................................................................................... 3-12
    Attendant Override  ................................................................................................................................. 3-12
    Attendant Setting Time and Date  ...................................................................................................... 3-13
    Attendant Station Assignment  ........................................................................................................... 3-14
    Attendant Unavailable  ........................................................................................................................... 3-15
    Attendant Voice Mail Alarm Clear  ...................................................................................................... 3-16
    DSS/BLF Console with Map  .................................................................................................................. 3-16
    Busy Lamp Field Indicators  ........................................................................................................... 3-16
    Direct Station Calling ....................................................................................................................... 3-16
    Mapping Options .............................................................................................................................. 3-16
    Transfer Search  .................................................................................................................................. 3-21
    Station ID for DSS / BLF Console With Map ............................................................................. 3-22
    Display Timer  ............................................................................................................................................. 3-22
    ICLID Call Management Tables  ........................................................................................................... 3-23
    Answered Call Management Table  ............................................................................................ 3-23
    Unanswered Call Management Table  ....................................................................................... 3-24
    Recall ............................................................................................................................................................ 3-24
    Attendant Recall Timer  ................................................................................................................... 3-25
    Release Button  .......................................................................................................................................... 3-25
    Speed Dial - System Storing  ................................................................................................................. 3-26
    4 Call Distribution - ACD/UCD
    Automatic Call Distribution .................................................................................................................. 4-3
    ACD Help .............................................................................................................................................. 4-3
    ACD/UCD Calls In Queue Status Display  .................................................................................. 4-4
    ACD/UCD Available/Unavailable  ................................................................................................ 4-5
    ACD Call Factor  .................................................................................................................................. 4-6
    ACD Call Qualifier  ............................................................................................................................. 4-7
    ACD Member Status  ........................................................................................................................ 4-7
    ACD Overflow Station Assignment  ............................................................................................ 4-8
    ACD Overflow Available/Unavailable  ........................................................................................ 4-9
    Agent Login/Logout  ........................................................................................................................ 4-9 
    						
    							Contentsxi
    Agent Recall  ........................................................................................................................................ 4-11
    Alternate ACD Group Assignments ............................................................................................ 4-11
    Call Qualifier Tone  ............................................................................................................................ 4-12
    Calls in Queue Threshold  ............................................................................................................... 4-12
    Group Name  ....................................................................................................................................... 4-13
    Guaranteed Message Announcement  ...................................................................................... 4-14
    Guaranteed Message Timer  .......................................................................................................... 4-14
    Incoming CO Direct Ringing  ......................................................................................................... 4-15
    Message Interval Timer ................................................................................................................... 4-15
    No-Answer Recall Timer  ................................................................................................................. 4-15
    No-Answer Retry Timer  .................................................................................................................. 4-16
    Overflow Station Forwarding  ....................................................................................................... 4-16
    Overflow Timer  .................................................................................................................................. 4-18
    PC/ACD Baud Rate Display  ............................................................................................................ 4-18
    PC/ACD Interface Trace  .................................................................................................................. 4-19
    PC/ACD Trace Port Assignment ...................................................................................................4-19
    Primary Agents  .................................................................................................................................. 4-20
    Primary Recorded Announcement ............................................................................................. 4-20
    Recorded Announcements  ........................................................................................................... 4-21
    Recorded Announcement Tables  ............................................................................................... 4-21
    Ring Timer  ........................................................................................................................................... 4-24
    Secondary Agents  ............................................................................................................................ 4-24
    Secondary Recorded Announcement  ....................................................................................... 4-25
    Supervisor Calls in Queue Status Display ................................................................................. 4-25
    Supervisor Login/Logout  ............................................................................................................... 4-26
    Supervisor Monitor with Barge-In  ..............................................................................................4-27
    Supervisor Station Assignment  ................................................................................................... 4-29
    Transferred Recorded Announcement  ..................................................................................... 4-30
    Wrapup Timer  .................................................................................................................................... 4-30
    Zap Tone  .............................................................................................................................................. 4-31
    Initialize ACD Group Parameters ................................................................................................. 4-32
    Print ACD Group Parameters  ........................................................................................................ 4-33
    Uniform Call Distribution  ...................................................................................................................... 4-34
    UCD Calls In Queue Status Display  .............................................................................................4-34
    Alternate UCD Group Assignments  ........................................................................................... 4-34
    Incoming CO Direct Ringing  ......................................................................................................... 4-35
    Message Interval Timer ................................................................................................................... 4-35
    No-Answer Recall Timer  ................................................................................................................. 4-36
    No-Answer Retry Timer  .................................................................................................................. 4-36
    Overflow Station Assignment  ...................................................................................................... 4-37
    Overflow Station Forwarding  ....................................................................................................... 4-37
    Overflow Timer  .................................................................................................................................. 4-38
    Primary Agent Assignments  ......................................................................................................... 4-39
    Primary Recorded Announcement ............................................................................................. 4-40
    Recorded Announcements  ........................................................................................................... 4-40 
    						
    							xiiContents
    Recorded Announcement Tables  ............................................................................................... 4-40
    Ring Timer  ........................................................................................................................................... 4-43
    Secondary Recorded Announcement  ....................................................................................... 4-43
    UCD Available/Unavailable  ........................................................................................................... 4-44
    UCD Calls In Queue Display  .......................................................................................................... 4-45
    Wrap-up Timer  ................................................................................................................................... 4-45
    Initialize UCD Group Parameters  ................................................................................................4-46
    Print UCD Group Parameters ........................................................................................................ 4-47
    A ICLID / Caller ID
    Introduction ............................................................................................................................................... A-3
    Functional Performance  ........................................................................................................................ A-4
    Caller ID Name/Number  ................................................................................................................. A-4
    Caller ID Name/Number  ........................................................................................................................ A-4
    Calling Number / Name Display  ..................................................................................................A-5
    Incoming Number/Name for SMDR Records .......................................................................... A-6
    Caller-Entered ICLID Digits  ............................................................................................................ A-6
    Local Name Translation  .................................................................................................................. A-7
    ICLID Programming ................................................................................................................................. A-7
    Enable / Disable ................................................................................................................................. A-8
    Name in Display  ................................................................................................................................ A-8
    Baud Rate Display  ............................................................................................................................. A-8
    Port Assignment ................................................................................................................................ A-9
    Ring Delay Timer  ............................................................................................................................... A-10
    Initialize ICLID-DID Tables .............................................................................................................. A-11
    Print ICLID - DID Tables ................................................................................................................... A-12
    ICLID Call Management Tables  ........................................................................................................... A-23
    Answered Call Management Table  ............................................................................................ A-23
    Unanswered Call Management Table  ....................................................................................... A-24
    B Least Cost Routing 
    Introduction ............................................................................................................................................... B-3
    LCR Tables  ........................................................................................................................................... B-3
    LCR Flowchart  .................................................................................................................................... B-4
    Operation (When LCR is Enabled) ...............................................................................................B-5
    Programming LCR Tables ...................................................................................................................... B-5
    3-Digit Area / Office Code Table .................................................................................................. B-6
    6-Digit Office Code Table ............................................................................................................... B-7
    Exception Code Table  ..................................................................................................................... B-7
    Route List Table  ................................................................................................................................. B-8
    Insert / Delete Table ......................................................................................................................... B-10
    Daily Start Time Table  ..................................................................................................................... B-11
    Weekly Schedule Table  ................................................................................................................... B-12
    LCR Routing for Toll Information  ................................................................................................ B-14
    LCR Call Progress ............................................................................................................................... B-14 
    						
    							Contentsxiii
    Default LCR Database ...................................................................................................................... B-15
    Forced Least Cost Routing (LCR)  ................................................................................................. B-15
    LCR Class of Service (COS)  ............................................................................................................. B-16
    Enable / Disable Least Cost Routing  .......................................................................................... B-18
    Call Cost Display  ................................................................................................................................ B-18
    Initialize LCR Tables .......................................................................................................................... B-19
    Print LCR Tables  ................................................................................................................................. B-20
    LCR Printout  ........................................................................................................................................ B-21
    C Networking Systems
    General Description  ................................................................................................................................ C-3
    Standards ............................................................................................................................................. C-4
    Designing a Network  .............................................................................................................................. C-5
    Network Termination (NT) ............................................................................................................. C-5
    Terminal Equipment (TE)  ............................................................................................................... C-5
    Connecting to Remote Devices  ...................................................................................................C-5
    Smart Trunks ....................................................................................................................................... C-5
    The Numbering Plan ........................................................................................................................ C-5
    Network Installation ................................................................................................................................ C-7
    Network Distance  ............................................................................................................................. C-7
    ISDN and T-1 Clocking  .................................................................................................................... C-8
    Programming ............................................................................................................................................ C-13
    Node/Hub Identification Programming  ................................................................................... C-13
    Networking Tables Programming  .............................................................................................. C-14
    Cabinet/Card Programming  ......................................................................................................... C-19
    Ring Assignment Programming  .................................................................................................. C-20
    Trunk Direction Programming  ..................................................................................................... C-22
    T-1 / ISDN Signaling Type Programming  ................................................................................. C-22
    DID/ICLID Ringing Assignments Programming ..................................................................... C-23
    ISDN Programming  .......................................................................................................................... C-24
    Remote Voice Mail Programming ............................................................................................... C-26
    Station User Impacts ........................................................................................................................ C-27
    Quick Start Procedure  ............................................................................................................................ C-28
    Programming ..................................................................................................................................... C-28
    D Voice Over the Internet Protocol
    Product Description  ................................................................................................................................ D-3
    Benefits ................................................................................................................................................. D-3
    Specifications ............................................................................................................................................ D-4
    Features ................................................................................................................................................ D-4
    Installation .................................................................................................................................................. D-5
    Hardware Requirements  ................................................................................................................ D-5
    Network Requirements ................................................................................................................... D-5
    System Requirements  ..................................................................................................................... D-5
    Technical Data  ................................................................................................................................... D-6 
    						
    							xivContents
    Recommended Bandwidths  .........................................................................................................D-6
    Voice Encoder Information  ........................................................................................................... D-6
    IP Phones  ............................................................................................................................................. D-7
    Quick Start  ........................................................................................................................................... D-8
    Programming ............................................................................................................................................ D-8
    Identifying the VoIP Card (FLASH 24)  ........................................................................................ D-9
    Entering Network Programming Requirements (FLASH 46)  ............................................ D-9
    Setting Up the CO Line Groups (FLASH 40) ............................................................................. D-11
    Networking Tables (FLASH 16)  .................................................................................................... D-11
    Operation .................................................................................................................................................... D-13
    Network Connection  ....................................................................................................................... D-13
    Dialing ................................................................................................................................................... D-13
    Line Access  .......................................................................................................................................... D-13
    IP Telephony Standards and Protocols  ............................................................................................ D-14
    VoIP Glossary  ............................................................................................................................................. D-15
    E Customer Database Programming
    Introduction ............................................................................................................................................... E-3
    Program Mode Entry (Key Station)  .................................................................................................... E-5
    Program Mode Entry (Data Terminal or PC)  ................................................................................... E-5
    Initialization ............................................................................................................................................... E-5
    Database Programming Worksheets  ................................................................................................E-6
    Database Upload/Download Routine  ..............................................................................................E-6
    Upload/Download through Remote Administration  .......................................................... E-6
    Programming Tables  .............................................................................................................................. E-11
    F Flash Codes and Numbering Plans
    Quick Reference Tables .......................................................................................................................... F-3
    Flash Code Index ............................................................................................................................... F-3
    Default Numbering Plan ........................................................................................................................ F-16
    Part Numbers ............................................................................................................................................. F-20 
    						
    							Figuresxv
    Figures
    Digital Key Telephone  .......................................................................................................................................  1-6
     FLASH 31 Button Mapping  .............................................................................................................................  2-10
    Verified Account Codes Printout ...................................................................................................................  2-13
    CO Line Attributes Printout .............................................................................................................................  2-69
    Dial Pad Keys  ........................................................................................................................................................  2-76
    CO Port Attributes Printout  .............................................................................................................................  2-96
    DID Name/Number Codes  ...............................................................................................................................  2-112
    DID-TIE Parameters Printout  ...........................................................................................................................  2-119
    Directory List Keypad Map  ..............................................................................................................................  2-127
    Directory Dialing Keypad Map  .......................................................................................................................  2-128
    Directory Dialing Table Printout ....................................................................................................................  2-130
    Dial-By-Name Keypad Map  .............................................................................................................................  2-131
    Hunt Group Parameters Printout  ..................................................................................................................  2-166
    ISDN/VoIP Attributes Printout ........................................................................................................................  2-195
    Wiring - Music Source to a CO Line  ..............................................................................................................  2-211
    Name In Display Keypad Map  ........................................................................................................................  2-214
    Other Keypad Codes (Date and Time) .........................................................................................................  2-234
    Hook Switch Activity ..........................................................................................................................................  2-253
    System Speed Numbers Printout ..................................................................................................................  2-262
    Station Attributes Printout  ..............................................................................................................................  2-265
    SMDR Printout ......................................................................................................................................................  2-270
    System Parameters Printout  ...........................................................................................................................  2-279
    Exception Tables Printout ................................................................................................................................  2-306
    Voice Mail Group Parameters Printout  .......................................................................................................  2-322
    Directory List Keypad Map  ..............................................................................................................................  3-9
    DSS Console Map #1  ..........................................................................................................................................  3-17
    DSS Console Map #2  ..........................................................................................................................................  3-18
    DSS Console Map #3  ..........................................................................................................................................  3-19
    DSS Console Map #4  ..........................................................................................................................................  3-20
    DSS Console Map #5  ..........................................................................................................................................  3-21
    Caller ID System Configuration ......................................................................................................................  A-3
    ICLID Translation Tables Printout ..................................................................................................................  A-13
    DID Translation Tables Printout .....................................................................................................................  A-15
    LCR Flowchart  ......................................................................................................................................................  B-4
    Daily Start Time and Weekly Schedule Tables ..........................................................................................  B-12
    Daily and Weekly Start Time Table  ...............................................................................................................  B-13
    Network Configuration Diagram  ..................................................................................................................  C-4
    PRI Connector .......................................................................................................................................................  C-8
    Point-to-Point PRIs  .............................................................................................................................................  C-9
    TELCO PRI Connection to the Hub  ...............................................................................................................  C-9
    No TELCO Connection .......................................................................................................................................  C-10
    TELCO PRI Connection To a Node .................................................................................................................  C-10 
    						
    							xviFigures
    All Systems have TELCO PRI Connection ....................................................................................................  C-11
    All Systems have TELCO T1 Connection  .....................................................................................................  C-11
    Two PRIs from TELCO to Nodes  .....................................................................................................................  C-12
    Two T1s in Hub Connected to PRI in Nodes ..............................................................................................  C-12
    Two-Node Networking Table Example  .......................................................................................................  C-16
    Five-Node Networking Table Example  .......................................................................................................  C-17
    Bandwidth Consumption by Vocoder .........................................................................................................  D-7
    Discovery VoIP Card Connection Diagram ...................................................................................................  D-8
    Data Terminal Program Codes Cross Reference  ......................................................................................  E-4
    Programming Button Mapping  .....................................................................................................................  E-4
    KSU to PC Connection Configuration ..........................................................................................................  E-6 
    						
    							Ta b l e sxvii
    Tables
    Digital Key Telephone Buttons  ......................................................................................................................  1-7
    Verified Account Code Table Defaults  ........................................................................................................  2-13
    Class of Service (COS)  ........................................................................................................................................  2-58
    Flexible Port Assignments  ...............................................................................................................................  2-64
    CO Line Attribute Defaults  ..............................................................................................................................  2-67
    CO Line Ringing Assignments  ........................................................................................................................  2-78
    DID & ICLID Default Table Entries  .................................................................................................................  2-110
    DID/ICLID Ringing Assignments ....................................................................................................................  2-114
    DID-TIE Parameter Defaults .............................................................................................................................  2-119
    CO Line Conference Flag ..................................................................................................................................  2-122
    Directory Dial Table Defaults  ..........................................................................................................................  2-129
    Ringing Tones  ......................................................................................................................................................  2-133
    Ringing Tones  ......................................................................................................................................................  2-135
    CO Line Barge In Flag  ........................................................................................................................................  2-144
    Flash Rates  .............................................................................................................................................................  2-148
     Flexible Button Display Designations .........................................................................................................  2-155
    Hunt Group Defaults ..........................................................................................................................................  2-166
    ISDN Parameter Defaults ..................................................................................................................................  2-193
    Liquid Crystal Displays (LCD)  ..........................................................................................................................  2-200
    MOH Programming Codes  ..............................................................................................................................  2-213
    CO Line Privacy Flag ...........................................................................................................................................  2-238
    Station Privacy Flag  ............................................................................................................................................  2-240
    Station Attribute Defaults ................................................................................................................................  2-263
    System Parameter Defaults  .............................................................................................................................  2-275
    T-1 Signaling Options  ........................................................................................................................................  2-283
    Class of Service  ....................................................................................................................................................  2-297
    Allow / Deny Table  .............................................................................................................................................  2-298
    Exception Table Defaults  .................................................................................................................................  2-305
    Voice Mail Group Defaults  ...............................................................................................................................  2-321
    Attendant Features  ............................................................................................................................................  3-4
    ICLID Answered Call Management ...............................................................................................................  3-23
    ICLID Unanswered Call Management ..........................................................................................................  3-24
    Dial Pad Keys  ........................................................................................................................................................  4-13
    Voice Mail RAN Announcer Options  ............................................................................................................  4-22
    ACD Group Defaults ...........................................................................................................................................  4-32
    Voice Mail RAN Announcer Options  ............................................................................................................  4-41
    UCD Group Defaults  ..........................................................................................................................................  4-46
    ICLID-DID Table Defaults ..................................................................................................................................  A-11
    Caller ID Display (Answered Calls)  ................................................................................................................  A-23
    Caller ID Display (Unanswered Calls)  ...........................................................................................................  A-24
    LCR Class of Service Table  ................................................................................................................................  B-9
    LCR Table Defaults ..............................................................................................................................................  B-19 
    						
    							Ta b l e sxviii
    Networking Tables - Example 1  .....................................................................................................................  C-6
    Networking Tables - Example 2  .....................................................................................................................  C-6
    TELCO to Hub Interconnect Diagram - Pin Connections ......................................................................  C-7
    TELCO to Node Interconnect Diagram - Pin Connections  ...................................................................  C-8
    Straight-Through System Interconnect Diagram - Pin Connections  ...............................................  C-8
    CO Line Ringing Assignments  ........................................................................................................................  C-21
    DID/ICLID Ringing Assignments ....................................................................................................................  C-24
    Bandwidths ...........................................................................................................................................................  D-6
    VoIP Card Network Programming Requirements  ...................................................................................  D-8
    System Networking Tables  ..............................................................................................................................  D-12
    IP Telephony Standards/Protocols  ...............................................................................................................  D-14
    System Parameters .............................................................................................................................................  E-11
    Networking Tables (FLASH 16) .......................................................................................................................  E-35
    Directory Dialing Defaults (FLASH 23) .........................................................................................................  E-36
    Cabinet/Card Programming (FLASH 24)  ....................................................................................................  E-39
    Hunt Group Parameters (FLASH 30) .............................................................................................................  E-40
    Verified Account Codes (FLASH 31)  .............................................................................................................  E-41
    CO Line Programming (FLASH 40) ................................................................................................................  E-45
    Miscellaneous CO Parameters & Timers (FLASH 40/41)  ........................................................................  E-46
    CO Line Ringing Assignments (FLASH 40)  .................................................................................................  E-47
    DID/ICLID Default Ringing Assignments (FLASH 43)  .............................................................................  E-48
    DID Default Table Entry (FLASH 44)  .............................................................................................................  E-54
    Station Programming (FLASH 50/51)  ..........................................................................................................  E-58
    Button Assignment Chart (FLASH 50/51) ...................................................................................................  E-60
    Name/Number Translation Table (FLASH 55)  ..........................................................................................  E-61
    System Speed Dial Numbers  ..........................................................................................................................  E-64
    ACD Group Parameters (FLASH 60)  ..............................................................................................................  E-66
    UCD Group Parameters  ....................................................................................................................................  E-75
    Voice Mail Group Parameters  .........................................................................................................................  E-76
    Exception Tables (FLASH 70)  ..........................................................................................................................  E-77
    Least Cost Routing (FLASH 75) .......................................................................................................................  E-79
    Route List Table  ...................................................................................................................................................  E-80
    Insert/Delete Tables  ...........................................................................................................................................  E-82
    3-Digit Area/Office Code Route List Table  .................................................................................................  E-84
    6-Digit Area Code/Routing Table ..................................................................................................................  E-85
    6-Digit Office Code Table .................................................................................................................................  E-86
    Feature Default Values  ......................................................................................................................................  F-3
    XTS Part Numbers  ...............................................................................................................................................  F-20 
    						
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