Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Off-Hook Voice Over2-223
Chapter 2 - Features and Operation
Operation
To place an Off-hook Voice Over call:
When an OHVO station calls a busy OHVO station and a busy tone is received, the calling 
OHVO station must press a preprogrammed OHVO button [628] to initiate an OHVO 
announcement, and the following occurs:

The HOLD button LED flashes at the called OHVO station.

The OHVO receiving station receives a one-beep warning tone. The station receiving the 
OHVO call must be off-hook and in H or P mode, then the calling OHVO party may begin 
the voice announcement to the called OHVO party. The called OHVO station’s existing 
conversation is uninterrupted and the voice over announcement does not drown out the 
existing conversation. If the receiving station is call forwarded, use 5# to override 
forwarding.

The calling OHVO station is not connected or able to hear the called station’s 
conversation (the connection only allows the calling station to transmit to the called 
station).
To respond to an Off-hook Voice Over:
After receiving an OHVO announcement, three options are available to respond to the caller:
Option 1 -- This method lets the receiving station respond to an OHVO announcement 
utilizing the MUTE feature button. This button is pressed to carry on a two-way conversation 
with the OHVO initiator while still listening to the original call.
Option 2 -- The OHVO receiving station may respond to the calling station by using the Silent 
Text Messaging (this feature is only available to digital key telephones, and the calling station 
must be a digital display telephone).
The OHVO receiving station may press a preprogrammed Message button to respond to the 
voice over announcement without being released from the current call (e.g., by pressing a 
flexible button preprogrammed for the message IN MEETING, the calling station receives this 
message on the LCD display). Refer to “Personal Messages” on page 2-231 and to “Te x t 
Messaging (Silent Response)” on page 2-295.
Option 3 -- The OHVO receiving station may respond to the calling OHVO station by using 
the Camp On feature. The OHVO receiving station presses the flashing HOLD button to 
consult with the calling station. The existing call (CO line) goes on Exclusive Hold 
automatically. This method then follows Camp On procedures and operation.

ELECTRONIC TELEPHONE
Not applicable

SINGLE LINE TELEPHONE
Not applicable
The calling station is placed in a one-time DND mode upon initiating the Voice 
Over. One-Time DND cannot be toggled during the OHVO call. The station receiving 
the OHVO call must be off-hook and in H mode. 
						

							2-224Off-Hook Voice Over
Chapter 2 - Features and Operation
Conditions
» The station must be in H or P mode to enable this feature.
» The station receiving the OHVO call MUST be off-hook and in H mode.
» The receiving station must have OHVO enabled.
» When the receiving station responds via Camp On, all conditions and options available to 
Camp On apply. (Refer to “Camp On” on page 2-52 for more information).
» OHVO may be used to notify the receiving station of a transferred call (CO Line or 
Intercom) by announcing the call, then releasing to complete the transfer. When this 
occurs, the receiving station need not respond to the OHVO.
» When a call is transferred via OHVO, the receiving station receives muted ringing after the 
transfer is complete.
» Any messages including Canned, Custom, or Silent Response text messaging may be 
used to respond to an OHVO call. The message appears on the calling station and 
receiving station LCD displays.
» If the calling station is a non-LCD telephone, the receiving station receives an error tone 
when responding via text messaging.
» The called station may press a flexible button programmed as a Text Message button, 
[633+#]. Press this flexible button and dial the 2-digit message number (31-51) to 
respond to the calling station. DTMF digits are not heard by either party.
» When silent messaging is used to respond to an OHVO call, the existing call on the 
receiving station is not disconnected while the messages are being sent to the calling 
station.
» The calling station of an OHVO call must remain off-hook to receive silent messages. The 
calling stations voice transmit remains connected to the receiving station and may 
respond verbally to the text messages. The OHVO call ends when calling station goes 
on-hook.
» If the receiving station is on-hook in speakerphone mode and a calling station initiates 
OHVO, the receiving station receives a Camp On warning tone and normal Camp On 
procedures are followed.
» The receiving station may send a message, and then press MUTE to talk to the calling 
station. Each time a message is sent, the splash tone sounds and both displays are 
updated.
» LEDs follow Camp On LED lamp sequences.
» OHVO does not function if receiving station is in Group Listening Mode.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100. 
						

							Outside Calls2-225
Chapter 2 - Features and Operation
Outside Calls
Operation
To answer an outside call:
1. Lift handset or press ON/OFF button.
2. Press slow flashing OUTSIDE LINE button or LOOP button. (If your phone is programmed 
with Preferred Line Answer, you may answer an outside line by lifting the handset or 
pressing the ON/OFF button.)
To make an outside call:
1. Press OUTSIDE LINE or POOL button. ON/OFF button LED lights and dial tone sounds.
2. Dial the desired party.
3. When called party answers, lift handset to converse or use speakerphone.
(A station user can also dial an individual trunk group access code to access an outside 
line.)
-or-
1. Dial CO line group code or LCR access code (9, 801-823, 88+LLL) (LLL= CO Line Number).
2. Dial desired telephone number.
3. When called party answers, lift handset or use speakerphone to converse.
To place an outside call on hold:
If your system is programmed for Exclusive Hold Preference:
Press HOLD button once for Exclusive Hold, twice for System Hold.
If your system is programmed for System Hold Preference:
Press HOLD button once for System Hold, twice for Exclusive Hold.
Paging
Description
Stations can individually be allowed or denied the ability to make pages. This applies to all 
internal and external zone paging. A station denied access to paging may still answer a 
Meet-Me Page announcement. (Station COS 6 does not deny a station the ability to make a 
page.)
There are three External Paging Zones available. External paging requires a three-digit dialing 
code and an externally provided amplifier and paging system. Each zone can have a relay 
contact associated to it.
There are eight internal paging zones available. A station can be in any or all zones or in no 
zone at all. Stations not assigned to a page group can still make page announcements, if 
allowed in station programming. Stations can be assigned to a page group in order to receive 
pages but not allowed to make page announcements. 
						

							2-226Paging
Chapter 2 - Features and Operation
Operation
If you were given the ability to make page announcements:
1. Lift handset or press ON/OFF button.
2. Press preprogrammed PAGE button,
-or-
Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[760] = External All Calls (All Ext Zones)
[761-762] = External Zone 1-2
[763] = External Zone 3 (MPB2 only)
3. Stations receiving a Page Announcement can press the Volume Bar to change the paging 
volume. The following message displays:

SINGLE LINE TELEPHONE
If you were given the ability to make page announcements:
1. Lift the handset or press the Speaker button.
2. Dial the paging code.
[700] = All Call - Internal and External
[701- 708] = Internal Zone 1-8
[709] = Internal All Calls
[760] = External All Calls (All Ext Zones)
[761-762] = External Zone 1-2
[763] = External Zone 3 (MPB2 only)
3. Speak in normal tone of voice to deliver message.
4. Replace handset to terminate the page announcement.
SPEAKER PAGE [#########]
MMM DD YY HH:MM am
Stations off-hook or in DND do not hear internal page announcements.
When making a zone page or All Call page and the zone is busy, the page initiator 
receives ring back tone until the zone becomes available. You then hear a warning 
tone and can make the page announcement.
External paging requires optional hardware. 
						

							Paging2-227
Chapter 2 - Features and Operation
Paging Access
Description
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press the PAGE ACCESS flexible button (Button #1). The following message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Paging is enabled at all stations.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
PA G E   A C C E S S 0-1
ENABLED 
						

							2-228Paging
Chapter 2 - Features and Operation
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Paging - Meet Me
Description
Users may answer a page call from any phone in the system by dialing [770]. The party who 
initiated the page must remain off-hook.
Operation
To request another party meet you on a page:
1. Dial the desired internal or external paging code.
2. Request that party meet you on the page.
3. Do not hang up, wait for the requested party to answer. As soon as the paged party 
answers and is connected to you, the page circuit releases.
To answer a meet me page:
1. Go to the nearest telephone.
2. dial [770] on the dial pad,
-or-
Press the preprogrammed MEET ME button.
You are connected to the paging party.
Paging Time-Out Timer
Description
The Paging Time-Out Timer determines the maximum length of a page announcement 
(internal, external or all call). The system automatically disconnects the page at the end of this 
time unless the person making the page has already hung up.
The Paging Time-out Timer setting is variable from 01–60 seconds. A 00 entry disables the 
timer and pages are not limited in length. This affects the use of the Meet Me Page feature.
Programming Steps
1. Press the PAGING TIMEOUT TIMER flexible button (FLASH 01, Button #10). The following 
message displays:
2. Enter a valid number on the dial pad that corresponds to 01-60 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Paging Time-out Timer is set at 15 seconds.
PAGING  TIMEOUT 00-60
15 
						

							Paging2-229
Chapter 2 - Features and Operation
Page Warning Tone
Description
The Page Warning Tone determines whether a page warning tone sounds over the Key 
Telephone speakers or external paging speakers, prior to a page announcement.
Programming Steps
1. Press the PAGE WARN TONE flexible button (FLASH 05, Button #5).
2. Enter a valid number (0 or 1) that corresponds with the following:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Page Warning Tone is enabled.
Paging Zone(s)
Description
Stations are assigned to Page Zones. At least one station must be assigned to a Zone for that 
Zone to be active. Stations can be in any combination of the eight zones or in none of the 
zones.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
PA G E   WA R N I N G  TO N E 0-1
ENABLED
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER 
						

							2-230Paging
Chapter 2 - Features and Operation
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press button #20. The display updates to reflect current programming for Page B.
5. Press the PAGE ZONE flexible button (Button #6). The following message displays:
6. Enter a valid number (1-8) to program Paging Zone(s).
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … All stations are in Zone 1.
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE B
ENTER  BUTTON  NUMBERSXXX      PAGE B
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
PA G E   Z O N E 0-8
1
[0] = No Zone [5] = Zone 5
[1] = Zone 1 [6] = Zone 6
[2] = Zone 2 [7] = Zone 7
[3] = Zone 3 [8] = Zone 8
[4] = Zone 4 
						

							Pause Timer2-231
Chapter 2 - Features and Operation
Pause Timer
Description
When dialing a speed number, a timed pause between digit sending can be placed in the 
number. The length of this pause can be programmed in the system database.
The Pause Timer determines the length of the pause when programmed for use with speed 
dialing and LCR Insert Tables. The Pause Timer setting is variable from 1–9 seconds. There is 
no 0 entry. Using this feature may affect Centrex transfers.
Programing Steps
1. Press the PAUSE TIMER flexible button (FLASH 01, Button #7). The following message 
displays:
2. Enter a valid number on the dial pad that corresponds to 1-9 seconds.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Pause Timer is set at 2 seconds.
Personal Messages
Description
There are various types of personal messages that a station user can use to display on the 
LCD of the digital key telephone calling that station. Message types include pre-assigned 
messages, customized messages, date and time messages, and scrollable canned messages.
Pre-assigned Messages
Description
Each station can select a pre-assigned message to display on the LCD of any key telephone 
calling that station. There are ten messages available.
Operation
To select a pre-assigned message:
1. Dial [633] on the dial pad,
-or-
Press a preprogrammed PERSONAL MESSAGES button.
PAU S E   T I M E R 1-9
2 
						

							2-232Personal Messages
Chapter 2 - Features and Operation
2. Dial the 2-digit code for the message that displays. A confirmation tone sounds and the 
DND button LED flashes.
To cancel a pre-assigned message:
1. Either dial the Personal Messages code [633] + [00],  dial [662], or press the DND button.
2. Replace handset. DND button LED extinguishes.
Conditions
» This feature is unavailable at Attendant stations.
» Stations cannot be call forwarded or in DND and have this feature active.
Custom Messages
Description
Each station can select from ten possible custom messages to display on the LCD of a key 
telephone calling that station. These messages are programmed from the first attendant 
station for system-wide use.
Each station can also program
 three unique custom messages.
Operation
To select a custom message:
1. Dial [633] on the dial pad, 
-or-
Press a preprogrammed PERSONAL MESSAGES button.
2. Dial a valid message number (21-30) for the desired custom message. The first Attendant 
should provide a list of messages to each station user.
To program a unique custom message:
1. Dial [633] on the dial pad.
2. Dial a valid message number (18-20) for the desired custom message.
3. Enter a custom message, up to eight characters.
4. Press HOLD to save.
To use a unique custom message:
1. Dial [633] on the dial pad.
-or-
Press a preprogrammed PERSONAL MESSAGES button.
2. Dial a valid message number (18-20) for the desired custom message.
00 = (clears messages) 06 = On Trip
01 = On Vacation 07 = In Meeting
02 = Return AM 08 = At Home
03 = Return PM 09 = On Break
04 = Return Tomorrow 10 = At Lunch
05 = Return Next Week