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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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Program Mode Entry (Key Station) E-5 Appendix E - Customer Database Programming Program Mode Entry (Key Station) Programming is performed at any 24-button Digital Display Terminal. Programming is always done at this type of station regardless of the class of service or which station has been assigned the attendant(s). To enter the Program Mode: 1. Press the ON/OFF button (optional). LED lights and intercom dial tone sounds. 2. On the dial pad, press [ ][][3][2][2][6] (default password). A confirmation tone sounds. 3. The ON/OFF button LED is lit. The system is ready to program. Program Mode Entry (Data Terminal or PC) A PC terminal connected to the RS-232C port on the MPB, or remotely through the 19.2K baud modem, is used for database programming. When using a data terminal (ASCII or PC capable of emulating an ASCII terminal) on-site or locally, to program the system: 1. Press on the terminal. 2. Enter the password [default = 3226vodavi], and press again. Proper entry of the password results in the Adm> prompt. Proceed with programming referring to Figure E-1 on page E-4 for terminal characters that represent the key set buttons. By entering [?] from the terminal, a Help screen displays. When entering the system remotely via a PC, access to the modem is accomplished by accessing Port 499 through a direct ringing assignment or through DISA or by being transferred to Port 499. Initialization The system has been preprogrammed with certain features called default data (refer to Ta b le F - 1 o n p a g e F - 3). These features are loaded into memory when the system is initialized. To Return the Database to the System Default Values: 1. Place Switch #8 on the MPB in the ON position. 2. Turn the power off and on to initialize the system database to the default. 3. Once database is initialized, place Switch #8 in the OFF position to protect the database. The system should be initialized when installed or at any time the database has been corrupted.
E-6 Database Programming Worksheets Appendix E - Customer Database Programming Database Programming Worksheets Before attempting programming, it is strongly recommended that customer database worksheets be prepared (Refer to “Programming Tables” on page E-11). These worksheets should become part of the permanent record of customer programming. Refer to the following sections when preparing the worksheets. Database Upload/Download Routine The Database Upload/Download Routine (FLASH 86) provides a maintenance facility which permits the user to download the database to a PC, when a software change is made or when the system needs to be initialized and reprogrammed. The Upload/Download Routine facilitates the programming of a database on an in-house system which is downloaded to a PC and then uploaded to a system in the field. After the system maintenance is completed, the file saved in the PC can then be uploaded to the system. Upload/Download through Remote Administration First, connect one end of an RS-232C serial cable from the RS-232C connector on the MPB to the desired Comm Port on the PC. Figure E-3: KSU to PC Connection Configuration Then load a communication software package (e.g., Hyperterminal) into the PC and complete the following steps to reconfigure the system. All trace modes such as: SMDR (Flash 21), ICLID (Flash56), and Maintenance Event Traces MUST be turned off before a download is performed! Default telephone type = 24 button model Use a straight-through DB-9 to DB-9 (female to female) cable. (DB-9) Connection PC Side (DB-9) 11 22 33 44 55 66 77 88 99
Database Upload/Download Routine E-7 Appendix E - Customer Database Programming HYPERTERMINAL -- Uploading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type a connection name and select the appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3. Once the COM1 Properties screen displays, change the settings as shown, and then click . Baud Rate = 19.2K Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = Xon/Xoff 4. Press and complete the following fields: 5. On the tool bar, click and select Send File. 6. Change Protocol setting to XMODEM. 7. Click to locate database file; double-click on the filename. 8. Click . Adm> prompt displays when file transfer is complete. Screen Field Action ENTER PASSWORD: Type password: XXXXVODAVI (XXXX = default password for online administration) ADM>, Type program number. ADM>86 Load database routine. Type button number. ADM>Q Upload database. Press HOLD button. ADM> Press key twice.
E-8 Database Upload/Download Routine Appendix E - Customer Database Programming HYPERTERMINAL -- Downloading a Database File After opening HyperTerminal, and the New Connection screen displays, complete the following steps: 1. Type connection name and select appropriate icon, then click . 2. When the Phone Number screen displays, change the setting in the Connect Using box to: Direct to COM1, and then click . 3. Once the COM1 Properties screen displays, change the settings as shown, and then click . Baud Rate = 19.2K Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = Xon/Xoff 4. Press and complete the following fields: 5. On the tool bar, click and select Receive File. 6. Change Receive Protocol setting to XMODEM, and click . 7. Type database filename and click . The Adm> prompt displays when the file transfer is complete. Screen Fields Action ENTER PASSWORD: Type password: XXXXVODAVI (XXXX = default password for online administration) ADM>, Type program number. ADM>86 Load database routine. Ty pe button num ber. ADM>W Download database. Press HOLD button. ADM> Press key twice.
Database Upload/Download Routine E-9 Appendix E - Customer Database Programming ECOM -- Uploading a Database File After opening ECOM: 1. Press< Alt> + to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 19.2K Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3. Press and complete the following fields: 4. Press on keyboard or locate file and select Upload. 5. Highlight XMODEM and click . 6. Type or select upload filename and click . The Adm> prompt displays when the file transfer is complete. Screen Fields Action ENTER PASSWORD: Type password: XXXXVODAVI (XXXX = default password for online administration) ADM>, Type program number. ADM>86 Load database routine. Type button number. ADM>Q Upload database. Press HOLD button. ADM> Press key twice.
E-10 Database Upload/Download Routine Appendix E - Customer Database Programming ECOM -- Downloading a Database File After opening ECOM: 1. Press< Alt> + to open COM Port Options. 2. Change COM port settings as follows, and click . Baud Rate = 19.2 Parity = None Data Bits = 8 Stop Bits = 1 Flow Control = no boxes checked, Xon=17, Xoff=19 3. Press and complete the following fields: 4. Press on keyboard or locate file and select Download. 5. Highlight XMODEM and click . 6. Type or select download filename and click . The Adm> prompt displays when the file transfer is complete. Screen Fields Action ENTER PASSWORD: Type password: XXXXVODAVI (XXXX = default password for online administration) ADM>, Type program number. ADM>86 Load database routine. Type button number. ADM>W Download database. Press HOLD button. ADM> Press key twice.
Programming TablesE-11 Appendix E - Customer Database Programming Programming Tables Table E-1: System Parameters Program CodeFlexible ButtonFunction Format Default Customer Data FLASH 01System Timers 1 System Hold Recall Timer 000-300 060 sec 2 Exclusive Hold Recall Timer 000-300 180 sec 3 Attendant Recall Timer 00-60 01 min 4 Transfer Recall Timer 000-300045 sec 7 Pause Timer 1-9 2 sec 8 Call Park Recall Timer 000-600 180 sec 9 Conference/DISA Timer 00-99 10 min 10 Paging Time-out Timer 00-60 15 sec 11 CO Ring Detect Timer 2-9 3=300 ms 12 SLT DTMF Receiver Timer 005-100 020 sec 13 Message Wait Reminder Tone 000-104 000 min 14 SLT Hook Switch Timer 05-20 10=1 sec 15 SLT Hook Switch Bounce Timer 000-100 030=300 ms 16 SMDR Call Qualification Timer 00-60 30 sec 17 Automatic Call Back Timer 00-99 03 sec 18 Reminder Ring Timer 00-99 00 sec 20 Flexible Inter-Digit Time-out 01-99 5 sec FLASH 02Additional System Timers 1 Repeat Redial Timer 006-999 060 sec 2 Attendant Display Timer 00-99 01 sec 3 Call Coverage Ring Timer 00-99 05 sec 4 Modem Answer T/O 25-99 025 sec 5 Pulse Dial Inter-Digit Timer 300-600 300 ms 6 DTMF Time Operation 1-9 1=100ms
E-12Programming Tables Appendix E - Customer Database Programming FLASH 05System Features 1 Programming 1 Attendant Override Disabled/Enabled Disabled 2 Hold Preference System/Exclusive System 3 External Night Ring Disabled/Enabled Disabled 4 Executive Override Warning Tone Disabled/Enabled Enabled 5 Page Warning Tone Disabled/Enabled Enabled 6 Background Music Channel Disabled/Enabled Enabled 7 Least Cost Routing Disabled/Enabled Disabled 8 Account Codes - Forced Disabled/Enabled Disabled 9 Group Listening Disabled/Enabled Disabled 10 Idle Speaker Mode Disabled/Enabled Disabled 11 Call Cost Display Feature Disabled/Enabled Disabled 12 M usic-On-Hold Disabled/Enabled Enabled 13 Call Qualifier Tone Option Disabled/Enabled Disabled Table E-1: System Parameters Program CodeFlexible ButtonFunction Format Default Customer Data
Programming TablesE-13 Appendix E - Customer Database Programming FLASH 06System Features 2 Programming 1 Privacy Release Tone Option Disabled/Enabled Enabled 2 Distinctive CO Ringing Disabled/Enabled Enabled 3 Verified Account Code Disabled/Enabled Disabled 4 Call Forward Display Disabled/Enabled Enabled 5 External Day Ring Disabled/Enabled Disabled 6 Overflow Station Forward Disabled/Enabled Disabled 7 Direct Transfer Mode Disabled/Enabled Enabled 8 Station ID Lock Disabled/Enabled Disabled 9 LCR Call Progress Disabled/Enabled Enabled 10 One-Touch Recording Warning Tone Disabled/Enabled Enabled 11 Ringback on Transfer Disabled/Enabled Disabled 12 ACD Agent Recall Disabled/Enabled Disabled 13 911 Feature (Attendant Alert) Disabled/Enabled Disabled 14 E911 Feature Disabled/Enabled Disabled 15 VMID Station Numbers STA #s=VMID Table E-1: System Parameters Program CodeFlexible ButtonFunction Format Default Customer Data
E-14Programming Tables Appendix E - Customer Database Programming FLASH 07Flash Rates (Programmable) 1 Incoming CO Line Ringing 00-28 Red 480ipm flutter (08) 2 Incoming Intercom Ringing 00-28 Red 120ipm flutter (11) 3 Call Forward Button 00-28 Red Steady On (01) 4 Message Wait/VM Button 00-28 Red Steady On (01) 5 Message CallBack DSS/BLF 00-28 Red 120ipm flutter (11) 6 Do Not Disturb DSS/BLF 00-28 Red 60ipm dbl wink off (04) 7 Auto CallBack DSS/BLF 00-28 Red 120ipm flash (10) 8 ACD/UCD Available/Unavailable DSS/BLF 00-28 Red 60ipm dbl wink off (04) 9 Transfer CO Ringing 00-28 Red 120ipm flash (10) 10 Recall CO Ringing 00-28 Red 480ipm flutter (08) 11 Queued CO Ringing 00-28 Green 480ipm flutter (22) 12 Exclusive Hold 00-28 Green 120ipm flash (24) 13 System Hold 00-28 Red 60ipm dbl wink off (04) 14 In Use Hold (I-Hold) 00-28 Green 60ipm flash (17) 15 Camp-On Button 00-28 Red 120ipm flash (10) 16 Call Back Button 00-28 Red 120ipm flash (10) 17 Line Queue Button 00-28 Red 480ipm flutter (08) 18 Do Not Disturb Button 00-28 Red Steady On (01) 19 Intercom Hold Button 00-28 Red 15ipm flash (09) Table E-1: System Parameters Program CodeFlexible ButtonFunction Format Default Customer Data