Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Distinctive Ringing2-133
Chapter 2 - Features and Operation
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line Range
5. Press the RING TONE flexible button (FLASH 40, Page B, Button #9). The following 
message displays:
6. Enter a valid number on the dial pad to change this feature.
7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Ring Tone is set for 00 (697/770).
XXX - XXX  PAGE  B
ENTER  BUTTON  NUMBER
RING  TONE 00-35
00
Table 2-11: Ringing Tones
Tone# Freq Tone# Freq Tone# Freq Tone # Freq
00 697/770 10 770/1209 20 852/0 30 1336/1477
01 697/852 11 770/1336 21 941/1209 31 1336/1633
02 697/941 12 770/1477 22 941/1336 32 1336/0
03 697/1209 13 770/1633 23 941/1477 33 1477/1633
04 697/1336 14 770/0 24 941/1633 34 1477/0
05 697/1477 15 852/941 25 941/0 35 1633/0
06 697/1633 16 852/1209 26 1209/1336
07 697/0 17 852/1336 27 1209/1477
08 770/852 18 852/1477 28 1209/1633
09 770/941 19 852/1633 29 1209/0
Tone Duration = 50 ms/50 ms 
						

							2-134Distinctive Ringing
Chapter 2 - Features and Operation
Enabling/Disabling Distinctive Ring Tone
Description
The distinctive ring tone feature must be enabled and disabled in admin programming.
Programming Steps
1. Press the CO RING TONE flexible button (FLASH 06, Button #2). The following message 
displays:
2. Enter a 0 or 1 on the dial pad to enable/disable the tone ring signal.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … CO Ring Tones is enabled.
Ring Tone - Station (User Selectable)
Description
The ring tone signal that notifies stations of an incoming call can be changed by each station 
user to provide distinctive ringing among a group of stations. Each station user may select a 
distinctive ringing tone used to ring their station. The system provides 36 different ring 
patterns from which station users may select.
Operation
To select a distinctive ring tone for a station:
1. Dial the Ring Tone program code [695] on the dial pad. The following message displays:
2. Enter a valid tone number. The telephone speaker sounds a steady tone that correlates to 
the 2-digit entry. The 2-digit tone number displays in the lower left corner of the LCD 
display.
3. When the desired tone is selected (default ringing code is set to 00), press the SPEED 
button to save it as the tone to present when the station is tone rung. A confirmation 
tone sounds.
CO   RING  TON ES 0-1
ENABLED
ENTER RING TONES 00-36
XX PRESS SPEED TO SAVE 
						

							Distinctive Ringing2-135
Chapter 2 - Features and Operation
The ringing choices are as follows:
Conditions
» Station users may listen to all tones by dialing the 2-digit codes one after another. The 
tone that is sounding when the SPEED button is pressed is saved as that station’s tone 
ringing selection.
» A station’s tone ringing selection is maintained in a battery protected area of memory. 
Therefore, if a system experiences a power failure or a soft or hard restart, the tone 
ringing selection is restored.
» The tone selected provides TONE ringing normal or muted to the station whenever the 
station is commanded to tone ring (i.e., this excludes Camp On tone programming 
confirmation tones or other specific tones not considered TONE ringing).
» The selected tone is used to notify the station in the following cases:
- Incoming CO Call
- Incoming Intercom Call
- Transferred CO Line
- Recalling CO Line
- Call Back Notification
- Message Wait Call Back
- All Types of Forwarded Calls
- Executive/Secretary calls
- Line Queue Call Back
- LCR Queue Call Back
» Distinctive ringing (per CO Line) supersedes station ring tone.
Table 2-12: Ringing Tones
Tone# Freq Tone# Freq Tone# Freq Tone # Freq
00 697/770 10 770/1209 20 852/0 30 1336/1477
01 697/852 11 770/1336 21 941/1209 31 1336/1633
02 697/941 12 770/1477 22 941/1336 32 1336/0
03 697/1209 13 770/1633 23 941/1477 33 1477/1633
04 697/1336 14 770/0 24 941/1633 34 1477/0
05 697/1477 15 852/941 25 941/0 35 1633/0
06 697/1633 16 852/1209 26 1209/1336 36 No Ring
07 697/0 17 852/1336 27 1209/1477
08 770/852 18 852/1477 28 1209/1633
09 770/941 19 852/1633 29 1209/0
Tone Duration = 50 ms/50 ms 
						

							2-136Do Not Disturb
Chapter 2 - Features and Operation
Do Not Disturb
Description
Placing a keyset in Do Not Disturb (DND) eliminates incoming outside line ringing, intercom 
calls, transfers and paging announcements. A ringing station may go into DND to silence 
ringing. The Attendant can override a station in DND. Stations in DND can continue to make 
normal outgoing calls.
Stations can be individually allowed or denied the ability to place their telephone in Do Not 
Disturb. By default, Do Not Disturb is enabled at all stations. Attendants cannot utilize DND.
One-time do not disturb allows a station user to turn off muted ringing that occurs while off 
hook (handset or ON/OFF) on another call. Useful when having an important conversation 
and do not wish to be disturbed by ringing. The station, while off hook, (ON/OFF or handset) 
depresses the DND button which eliminates muted ringing. When the station goes on-hook 
the DND button is extinguished and DND is cancelled.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected. 
						

							Do Not Disturb2-137
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press the DO NOT DISTURB flexible button (Button #2). The following message displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Do Not Disturb is enabled at all stations.
Operation
To activate Do Not Disturb:
Press the preprogrammed DND button (DND button lights steady), or dial [631] on the 
8-button keyset. The DND button can be pressed while the phone is ringing to stop the 
ringing.
To remove Do Not Disturb:
Press the preprogrammed DND button or dial either [631] or [662]. The button LED 
extinguishes and DND cancels.

SINGLE LINE TELEPHONE
To activate Do Not Disturb:
1. Lift the handset.
2. Dial [631].
3. Replace the handset.
To remove Do Not Disturb:
1. Lift the handset.
2. Dial [631] or [662].
3. Replace the handset.
Conditions
» Calling stations receive a DND audible tone.
» Attendants do not have DND capability.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
DO NOT  DISTURB 0-1
ENABLED 
						

							2-138Do Not Disturb
Chapter 2 - Features and Operation
» DND capability is programmable on a per-station basis.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
One-Time Do Not Disturb
Description
Prevents calls from ringing at your station while you are on a call. The One-Time DND 
condition automatically cancels when you end your call.
Stations can be individually allowed or denied the ability to place their telephone in Do Not 
Disturb. Attendants cannot utilize DND.
Operation
To activate One-time Do Not Disturb:
Press the preprogrammed DND button while you are off-hook and connected to a CO line or 
intercom call. The DND button LED lights and off-hook tones at your station cancel.
To cancel One-time Do Not Disturb:
Replace handset. The DND button LED extinguishes and DND cancels.
Do Not Disturb Button Flash Rate
Description
The Do Not Disturb Button flash rate is the rate at which your Do Not Disturb button flashes 
when you place your station in a Do Not Disturb mode. This flash rate can be programmed to 
29 different options identified in the flash rate table. This enables the programmer to 
customize the key system configuration to desired flash rates.
Programming Steps
1. Press the DND BTN flexible button (FLASH 07, Button #18). The following message 
displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-14 on page 2-148.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Do Not Disturb Button flash rate is set for Red Steady On (01).
DND  BTN 00-28
RED  STEADY  ON 
						

							Executive Override2-139
Chapter 2 - Features and Operation
Do Not Disturb - DSS / BLF Flash Rate
Description
The Do Not Disturb DSS/BLF flash rate is the rate at which a DSS button of a station flashes 
when you are in a Do Not Disturb mode. This flash rate can be programmed to 29 different 
options identified in the flash rate table. This enables the programmer to customize the key 
system configuration to desired flash rates.
Programming Steps
1. Press the DND – DSS/BLF flexible button (FLASH 07, Button #6). The following message 
displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-14 on page 2-148.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Do Not Disturb DSS/BLF flash rate is set for a Red 60 ipm Double Wink (04).
Executive Override
Description
The Executive Override feature lets certain stations be designated as Executive stations with 
the ability to override and barge-in on other key sets engaged in a CO line or intercom 
conversation. If Supervisor Monitor with barge-in function is allowed, this feature MUST be 
disabled. An optional warning tone is programmed on a system-wide basis to enable or 
disable the tone. This tone is presented to all parties prior to actual cut through of the third 
party.
Supervisor Barge-In can be programmed in [FLASH 50, Page A, Button #12].
Executive Override - Enable/Disable
Description
This system programmable option enables or disables a warning tone when the station 
marked as an executive is cut-thru to the conversation. This is useful for ACD agent 
supervisors or training personnel who require a service observing option.
DND  DSS / BLF 00-28
RED  60  IPM  DBL  WINK
The Executive Override Blocking feature (FLASH 50, Page A, Button #13) allows or 
disallows an Executive to override an extension. This prevents an extension with 
override capability from overriding designated stations. 
						

							2-140Executive Override
Chapter 2 - Features and Operation
A separate condition has been added to this feature which allows or disallows an Executive to 
override an extension. This prevents an extension with override capability from overriding an 
Executive’s station.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
Use of this feature when the Executive Override warning tone is disabled may be 
interpreted as a violation of federal, state or local laws, and an invasion of privacy. 
Check applicable laws in your area before intruding on calls using this feature.
A change in volume may occur on the CO line or intercom call after the barge-in 
occurs.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number 
						

							Executive Override2-141
Chapter 2 - Features and Operation
4. Press the EXECUTIVE OVERRIDE flexible button (Button #4). The following message 
displays:
5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
[0] = Disabled
[1] = Enabled
6. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Executive Override is disabled for all stations.
Operation
To use Executive Override, when calling a busy station:
1. Press the preprogrammed EXECUTIVE OVERRIDE button (The programming code is 625). 
Executive station is bridged onto the CO line conversation in progress at the called 
station. An optional warning tone is presented to all parties prior to cut-through.
2. Replace handset at Executive station to terminate the override.
Conditions
» An error tone occurs when the called party:
- Is in a conference.
- Is already on an OHVO call.
- Has a Camp On at their station.
» If Executive joins a call and one of the members does a hook-flash or presses their transfer 
button, the Executive is dropped.
» If Executive does a hook-flash or presses Transfer button, it is ignored.
» When the Executive joins an intercom call or CO call and the Executive is not in a mute 
state, and any member of the party hangs up, the call is converted to a two-party 
conversation.
» When the Executive joins an intercom call or CO call and the Executive is in the mute 
state, and either of the two parties in the intercom call hang up, the call is dropped. If the 
Executive hangs up, the call remains a two-party conversation.
» Certain forwarding types affect override operation; except to override forwarding, dial 
[5#] + extension number.
» Intercom button disallows Executive Override.
EXEC  OVERRIDE 0-1
DISABLED
Use of this feature when the Executive Override Warning Tone is disabled may 
be interpreted as a violation of federal, state, or local laws, and an invasion of 
privacy. Check applicable laws in your area before intruding on calls using this 
feature.
A change in volume may occur on the CO line or intercom call after the barge-in 
occurs. 
						

							2-142Executive Override
Chapter 2 - Features and Operation
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Executive Override Blocking
Description
The Executive Override Blocking feature allows or disallows override of an extension. This 
prevents a user with override capability from overriding a station.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
The Executive Override Blocking feature also blocks an ACD Supervisor Monitor with 
Barge-In.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number