Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Caller ID Name/NumberA-5
Appendix A - ICLID / Caller ID
Conditions
» When enabled, this display overrides transfer call LCD messages, ACD Ring messages, Call 
Pickup messages, and Answer messages. If the user wishes to view the Line Number/Call 
Timer and the standard call information, they can press the flexible button to toggle 
between the name/number and normal mode.
» A flexible button must be programmed for this feature to operate.
Calling Number / Name Display
Description
The Calling Number/Name Display feature is intended as the basic offering of the ICLID 
service when associated with the XTS. Whenever an incoming call is received at the system, 
the number received along with the ringing signal is stored in the line control tables and 
used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available) at any point at which 
the LINE RINGING is displayed in the system.
With the availability of the Calling Name feature, if the calling name is provided, the system 
delivers that to the display instead of the calling number.
The specification for this feature is that the system displays its LINE RINGING message as 
normally implemented and alter that display to the calling number/name if the information is 
made present on the line.
This allows the normal operation of the system when ICLID information is not presented or 
the device which intercepts it and provides the information to the KSU is missing or failed.
-or-

If the Calling Name is available, the display is shown as above where X... represents the 
internal table storage of the calling name. Note that although the Central Office delivery 
of the calling name is 15-characters, the internal table used to store the name for 
translation of a received number is 24-characters in width.
If two lines are ringing in at the same time, the display shows the oldest line 
information. After one of the lines is answered, the display shows the information on 
the unanswered line.
00000000011111111122222
123456789012345678901234
bbbbbNNNNNNNNNNNNNNbbbbb
XXXXXXXXXXXXXXXXXXXXXXXXXXX 
						

							A-6Caller ID Name/Number
Appendix A - ICLID / Caller ID

If the Central Office delivers a Name, it is positioned left justified in the 24-character field 
on the display. Note that if a number is received which matches a number/name 
translation, the translated name is used and the name delivered from the Central Office is 
effectively discarded.

If No Name is available from the Central Office or a Translation Table, the delivered 
number is displayed as the repeated character N (14 characters).
Incoming Number/Name for SMDR Records
Description
When the Incoming Number/Name feature is implemented, the system operates normally in 
the absence of ICLID information or the failure of the ICLID equipment. If the information is 
present at the time that an SMDR record is generated for a call, it alters the content and 
format of the SMDR output record.

If the calling number is available, the number is output in the SMDR record in the same 
location as the dialed number is located in the outgoing call record.

If the calling name is present, an additional line is output in the SMDR identifying the 
name. This record immediately follows the normal SMDR record. The normal SMDR 
record includes an indicator that states the following record with name identification is 
present.
Unanswered calls are recorded in the SMDR record for incoming calls with a U indicator to 
provide caller identification for statistical and call-back purposes.
Caller-Entered ICLID Digits
Description
The Caller-Entered ICLID Digits feature is available with optional software. The Guaranteed 
Message announcement feature provides a means to force incoming callers to an 
announcement before being placed into an ACD Queue or routed to an agent.
The outside callers are presented with the entire message before being routed to the ACD 
Group. Agents in an ACD Group with a Guaranteed Message enabled receives incoming 
callers only after the caller has heard the designated recorded announcement in its entirety.
The Guaranteed Message feature also provides an option to capture digits dialed by the 
incoming caller which can be inserted as ICLID incoming number identification.
If the Guaranteed Message announcement is programmed in Admin, incoming ACD calls is 
routed to the Guaranteed Message RAN before going to the ACD Group. If the ICLID option is 
selected, digits received before the announcement time-out is captured and inserted as 
incoming ICLID number information.
When the ICLID option is selected, a [#] is recognized as a termination of the announcement 
and a [

] is recognized as an entry error. An entry error removes the ICLID number and the 
incoming caller can re-enter their phone number. 
						

							ICLID ProgrammingA-7
Appendix A - ICLID / Caller ID
Local Name Translation
Description
An administrable table provides a local translation from a received calling number to a name. 
This table can be administered by the customer from the attendant console location. In cases 
of conflict between the name delivered from the CO and that in the local translation table, 
the local translation table shall rule. 200 entries are provided.
ICLID Programming
Description
The XTS system provides ICLID input on the RS-232C connector on the MPB, or to the optional 
SIU Module. When ICLID is desired, the following system-wide parameters determine how 
the ICLID information is distributed.
Programming Steps
1. Press FLASH and dial [56]. The following message displays:
2. To program ICLID features, use the flexible button(s) as defined in the following 
procedures.
Button # 1 = Disable/Enable
Button # 2 = Name In Display
Button # 3 = Baud Rate Display
Button # 4 = Port Assignment
3. After all entries are made, press HOLD to accept the data.
When entering the ICLID features programming area the buttons on the digital telephone are 
defined as shown below:
ICLID  NAME  BAUD  PORT
NO      YES     19.2K    1
ENABLE / 
DISABLENAMEBAUD
RATEPORT

1Q
2W
3E
4R 
						

							A-8ICLID Programming
Appendix A - ICLID / Caller ID
Enable / Disable
Description
The ICLID (Incoming Calling Line IDentification) feature was added to the XTS system. These 
features are unavailable unless the Basic ICLID Software package was purchased separately. 
For this feature to operate properly, it must be activated from the Central Office so the 
numbers of the calling party are delivered over the individual tip and ring of the CO lines 
during the first silent interval between ringing.
Programming Steps
1. Press the DISABLE/ENABLE flexible button (FLASH 56, Button #1) to toggle between the 
options of NO for disable and YES for enable.
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … ICLID is disabled (NO option).
Name in Display
Description
The system can be set to display the incoming telephone number or the persons name on 
the LCD display.
Programming Steps
1. Press the NAME flexible button (FLASH 56, Button #2) to toggle between the options of 
NO to show the name or YES to show the incoming telephone number in the LCD.
2. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … The system shows the telephone number on the LCD display (YES option).
Baud Rate Display
Description
The XTS system can provide ICLID input on the standard RS-232C on the optional MISU. The 
baud rate is displayed as 150, 300, 600, 1200, 2400, 4800, 9600, or 19.2K baud.
Programming Steps
The ICLID baud rate is programmed using FLASH 15 Baud Rate assignments. The LCD 
displays the current baud rate based on which number is assigned to the ICLID Port number.
DEFAULT … Baud Rate is 19.2K.
When FLASH 56, Button #3 is pressed, an error tone is received. 
						

							ICLID ProgrammingA-9
Appendix A - ICLID / Caller ID
Port Assignment
Programming Steps
1. Press the PORT flexible button (FLASH 56, Button #4) to specify which port to use for 
ICLID information.
2. Enter a valid number for one of the ICLID Ports:
[1] = Port # 1 MPB On-Board RS-232C (recommended for maintenance use only)
[3] = Port # 3 Serial Interface Unit (SIU) (recommended for ACD, ICLID, and SMDR uses)
[4] = Port #4 Serial Interface Unit (SIU) (recommended for ACD, ICLID, and SMDR uses)
[5] = Port #5 UART on MPB2 (recommended for ACD, ICLID, and SMDR uses)
(LCD displays current baud rate assigned to the ICLID Port number.)
3. Press HOLD to accept the data. A confirmation tone sounds and the display updates.
DEFAULT … Port #3, 9600 baud.
Use Port 3, 4, or 5 for ICLID.
ICLID  NAME  BAUD  PORT
  NO       YES     9600     3 
						

							A-10ICLID Programming
Appendix A - ICLID / Caller ID
Ring Delay Timer
Description
The Ring Delay timer was added to the XTS to accommodate ICLID interface requirements. 
The Ring Delay timer is started whenever a CO Line detects incoming ringing. When the timer 
expires, CO line ringing is detected by digital telephones and SLTs.
The purpose of this timer is to wait until after the first ring cycle to be detected by the digital 
system so the ICLID information is passed down the CO line prior to being answered. In some 
cases, it may be necessary to set the Ring Delay Timer to four seconds so all the ICLID 
information is received from the Central Office. The Ring Delay Timer setting is variable from 
00-20 seconds.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to 
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the RING DELAY TIMER flexible button (FLASH 40, Page C, Button #2). The 
following message displays:
5. Enter a valid number on the dial pad (00–20) which corresponds to 00-20 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Ring Delay Timer is set at 00 (disabled).
CO   LIN E  AT TRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  C
ENTER  BUTTON  NUMBER
RING  DELAY  TIMER 00-20
00 
						

							ICLID ProgrammingA-11
Appendix A - ICLID / Caller ID
Initialize ICLID-DID Tables
Description
ICLID Table parameters may be initialized, setting all data fields to their original default 
values.
Programming Steps
1. Press the ICLID-DID TABLES flexible button (FLASH 80, Button #8). The following 
message displays:
2. Press the HOLD button. A confirmation tone sounds.
Table A-1: ICLID-DID Table Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 43 ICLID-DID TABLES
1 ICLID Ringing Assignments None
17 View ICLID Ringing Assignments None
18 Next ICLID Route Number None
19 Previous ICLID Route Number None
20 Select Route Number None
FLASH 44 1 DID Route Number refer to 
“DID 
Tran slation Tables 
Printout” on 
page A-15
2 DID Phone Number None
3 DID Name Assigned to Number None
4 Erasing a DID Table Entry None
FLASH 55 NAME/NUMBER TRANSLATION
1Route Number 1
2 Phone Number None
3Name None
4Clear Entry None
FLASH 56 1 ICLID Disable/Enable No=Disabled
2 ICLID Name in Display Yes=Telephone 
number in display
3 ICLID Baud Rate Display 19.2K
4 ICLID Por t Assignment Por t #1
INITIALIZE   ICLID-DID
PRESS   HOLD 
						

							A-12ICLID Programming
Appendix A - ICLID / Caller ID
Print ICLID - DID Tables
Description
The Print ICLID-DID Tables command dumps the entire database as a permanent record 
which can serve as a hardcopy of the database. The system baud rate must match that of the 
printer or receiving device. When printing the ICLID-DID Table(s), the following data prints 
(an example follows the programming steps):

ICLID Features

ICLID Translation Table

ICLID Unanswered Call Table

ICLID Answered Call Table

ICLID Ringing Assignments Table

DID Translation Table
Programming Steps
1. Press the ICLID-DID TABLES flexible button (FLASH 85, Button #9). The following 
message displays:
2. To print the ICLID-DID Table(s), press the HOLD button. The following messages display:
3. When the system finishes sending the requested information to the printer, a 
confirmation tone sounds.
PRINT  ICLID-DID
PRESS  HOLD
PRINTING  ICLID-DID
PRINTING  ROUTE
PRINTING  ICLID  TRANS  NO 
						

							ICLID ProgrammingA-13
Appendix A - ICLID / Caller ID
Figure A-2: ICLID Translation Tables Printout
ICLID NAME BAUD PORT ICLID UNANSWERED CALL TABLE
---------------------------
N Y 9600 1 NONE
ICLID TRANSLATION TABLE ICLID ANSWERED CALL TABLE
----------------------- ---------------------------
NONE
ENTRY ROUTE NAME NUMBER ROUTE RING ASSIGNMENTS
600 ### . ----------------------
601 ### . 00
602 ### . NONE
603 ### .
604 ### . 01
605 ### . NONE
606 ### .
607 ### . 02
608 ### . NONE
609 ### .
610 ### . 03
611 ### . NONE
612 ### .
613 ### . 04
614 ### . NONE
615 ### .
616 ### . 05
617 ### . NONE
618 ### .
619 ### . 06
620 ### . NONE
621 ### .
622 ### . 07
623 ### . NONE
624 ### .
625 ### . 08
626 ### . NONE
627 ### .
628 ### . 09
629 ### . NONE
630 ### .
631 ### . 10
632 ### . NONE
633 ### .
634 ### . 11
635 ### . NONE
636 ### .
637 ### . 12
638 ### . NONE
... and so on through 799 
						

							A-14ICLID Programming
Appendix A - ICLID / Caller ID
13 106
NONE 106A
14 107
NONE 107A
15 108
NONE 108A
16 109
NONE 109A
17 110
NONE 110A
18 ...
NONE ...
19 130
NONE 130A
20 ...
NONE ...
21 150
NONE 150A
... and so on through 99 ...
...
100
100A 170
170A
101
101A ...
...
102
102A 190
190A
103
103A ...
...
104
104A 210
210A
105
105A ... and so on through 252
Figure A-2: ICLID Translation Tables Printout