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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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Call Coverage2-23 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Auto Callback DSS/BLF flash rate is set for a Red 120 ipm Flash (10). Message Callback - DSS / BLF Flash Rate Description The Message Call Back DSS/BLF flash rate is the rate at which a DSS button of a station returning your message flashes. This flash rate can be programmed to 29 different options identified in the flash rate table. This enables the programmer to customize the key system configuration to desired flash rates. Programming Steps 1. Press the MSG CBCK / DSS/BLF flexible button (FLASH 07, Button #5). The following message displays: 2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available options. (Refer to Table 2-14 on page 2-148.) 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Message Callback DSS/BLF flash rate is set for a Red 120 ipm Flutter (11). Call Coverage Description The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. Multiple coverage stations can have the same remote ringing station(s) programmed on their stations. Once a coverage station answers the call, other stations attempting to answer the call receive a busy tone and the call coverage button extinguishes on all appearances of that button. Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station must have a direct CO appearance or Loop button in order to pick up an external call. If the call coverage station is in DND, no audible ringing occurs, however visual and LCD information is presented. This feature can be programmed by the station user or through admin programming. DEFAULT … No call coverage buttons are assigned. MSG CBCK / DSS / BLF 00-28 RED 120 IPM FLUTTER
2-24Call Coverage Chapter 2 - Features and Operation Operation To assign a Call Coverage Button: 1. Press [SPEED] + [SPEED]. 2. Press a desired flexible button. 3. Dial [647] for Non-Ringing or [646] for Ringing, followed by the station number to cover. A confirmation tone sounds. Once the button is assigned on the station and a call rings in: 1. The coverage station receives audible and/or visual indications for the coverage station after a programmable period of time. The ring tone is the internal ring tone cadence. The flash rate is the same as the incoming CO line ringing rate. Ringing option = ringing, flashing Call Coverage LED, LCD display as in following illustration. Non-Ringing option = flashing Call Coverage LED only (no ringing or change to LCD). 2. The Coverage station user then presses their flashing COVERAGE flexible button, -or- Presses the ON/OFF button (only if the ringing option is selected). The call is answered and ceases to ring at any other stations that may have the same coverage appearance. One of the following messages display after the call is answered. Non-network system or in same Node: Network system with call passed across a switch: XXXXXXXXX = Name of calling party YYYYYY = Specific CO Line type being used (e.g., PRI #23) HH:MM:SS = Amount of time on the call SINGLE LINE TELEPHONE This feature can cover SLT extensions, however an SLT cannot perform the call coverage function. The SLT extension need not be physically installed, only the SLT card must be installed. CALL FOR STA XXXX MMM DD YY HH:MM am CALL FOR STA XXXX FROM STA YYYY HH:MM am XXXXXXXXX CALLING YYYYYY HH:MM:SS
Call Coverage2-25 Chapter 2 - Features and Operation Conditions » Direct CO calls have ring and LCD priority over call coverage calls. The call coverage station must have a direct CO appearance or Loop button to pick up an external call. If the call coverage station is in DND, no audible ringing occurs, however visual and LCD information is presented. » This feature can be programmed on any key station or DSS Console with an available flexible button. If the DSS with a call coverage button assigned is unplugged or moved, the station associated with that DSS stops ringing until the DSS is plugged in again. » Only one button type (646 or 647) per covered station can be assigned on a keyset. Call Coverage Ring Timer Description A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an indication at the coverage station. When that station rings with an internal or external call, the DSS button for that station rings or flashes. The call coverage ring timer is a system-wide setting. The Call Coverage Ring Timer setting is variable from 00-99 seconds. Programming Steps 1. Press the CALL CVRG RING TIMER flexible button (FLASH 02, Button #3). The following message displays: 2. Enter a valid number on the dial pad that corresponds to 00-99 seconds. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Call Coverage Ring Timer is set for 5 seconds. CALL COVERAGE RING 00-99 05
2-26Call Forward Chapter 2 - Features and Operation Call Forward Description When any type of station call forwarding is invoked, the LCD display normally indicates the call forwarding mode at all times. This feature has modified the LCD forwarding display to make the call forwarding mode display optional. This feature is enabled/disabled in admin programming on a system-wide basis. The call forward status is stored in a battery protected area of memory. Call Forwarding Description Stations can be allowed or denied the ability to forward all incoming CO calls, intercom calls, and transferred outside lines to another station or group. Use Flash 50 programming when you want to modify a range of stations’ attributes using fixed station numbers. Use Flash 51 programming to modify a single station’s attributes using a flexible station number. Programming Steps 1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of the following messages displays: 2. Enter the range of fixed station numbers (100-131) to be programmed. If only one station is being programmed, enter that number twice, e.g., [100 100]. -or- Enter a valid flexible number (100-8999) to be programmed. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers STATION ATTRIBUTES SELECT A STATION RANGEENTER STATION NUMBER If HOLD is pressed without entering a station range, ALL stations are selected.
Call Forward2-27 Chapter 2 - Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. Flexible button #19 is lit. The display updates to reflect current programming for Page A: 4. Press the CALL FORWARD flexible button (Button #10). The following message displays: 5. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 6. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT …Call Forwarding is enabled at all stations. Conditions » Only one station at a time can be programmed when using a flexible station number. » When in Flash 51 programming, if you press HOLD without specifying a flexible number to be programmed, you will get the station that is in port/station 100. » Call Forward remains engaged until manually released. When released, the station number is returned to the LCD. » Calls cannot be forwarded to a station in the DND mode. » CO Line queues, a Message Waiting request, and pre-selected messages are canceled when a station is placed in the Forward mode. » A Forwarded Call signals to the forwarded station in the Tone mode, regardless of the Intercom Signaling Switch mode selection. » A station in the Forward mode can make outgoing calls. » A station denied the use of Call Forwarding receives an error tone when pressing the CALL FORWARD button. » If a CO Line rings into a station with manual Call Forward, the line sequences to the last station of the chain. If the last station is in DND mode or does not have a Direct appearance for the CO Line or a Loop button, the call reverts back to the first station. » If a CO Line rings into a station with both Station and Preset Call Forwarding, Station Call Forwarding takes precedence. Once the Station Forward determines the station to be rung as per above, preset Call Forward may then apply at the new station. » An unlimited number of stations can be set up in a Station Call Forward chain. However, a station cannot forward to a station that is already a member of their chain. Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers XXX - XXX PAGE A ENTER BUTTON NUMBERSXXX PAGE A ENTER BUTTON NUMBER XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number CALL FORWARD 0-1 ENABLED
2-28Call Forward Chapter 2 - Features and Operation » If the last number of the Station Call Forward chain is in DND mode, the internal caller gets a DND response. » If a private line rings into a station with Manual Call Forward the CO Line forwards, providing the forwarded station has a direct CO Line appearance or an available Loop button. Call Forward - All Calls Description The Call Forward All Calls feature allows a station the ability to have all their calls (internal or external) forwarded immediately to a designated station, an ACD or UCD group pilot number, Voice Mail group number, Hunt group number, or speed dial bin number for off-net forwarding. Operation To activate All Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial [640]. 3. Dial the All Calls code [6]. 4. Press DSS button of desired station, -or- Dial the desired destination number where to forward calls, including a station number, ACD or UCD group number, Voice Mail, Hunt Group pilot numbers, and speed dial bins for off-net forwarding. 5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To remove All Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. 3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the feature codes as described in the keyset section above. Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-26 plus those noted in the following bullets. » When in an All Call Forwarding mode, ACD/UCD calls cannot be received. » Calls to a station in both Station Call Forward and DND mode follow the forward.
Call Forward2-29 Chapter 2 - Features and Operation Call Forward - Busy Description The Call Forward Busy feature allows a station the ability to have their calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group when their station is busy or in DND. Operation To activate Busy Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640] on the dial pad. 3. Dial the Call Forward Busy code [8] on the dial pad. 4. Dial the desired destination number where calls are to be forwarded. A confirmation tone sounds. 5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To remove Busy Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. 3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the feature codes as described in the keyset section above. Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-26 plus those noted in the following bullets. » Calls to a station in both Station Call Forward and DND mode follow the forward. Call Forward - Busy / No Answer Description The Call Forward Busy/No Answer feature allows a station the ability to forward a combination busy/no answer calls to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. No answer calls forward when the system-wide no answer timer expires. Initial CO ringing, transferred CO ringing and intercom ringing calls can all be forwarded. Calls that ring to an idle station is call forwarded after expiration of the No Answer Ring Timer. Operation To activate Busy / No Answer Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640] on the dial pad.
2-30Call Forward Chapter 2 - Features and Operation 3. Dial the Call Forward Busy/No Answer code [9] on the dial pad. 4. Dial the desired destination number where calls are to be forwarded. A confirmation tone sounds. 5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To remove Busy / No Answer Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. 3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the feature codes as described in the keyset section above. Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-26 plus those noted in the following bullets. » For Call Forward No Answer, the number of rings before the call is forwarded is determined by the system-wide Call Forward No Answer timer. » Stations Call Forwarded/No Answer forward incoming CO calls according to the Preset Forward Ring Timer. » ICM calls forwarded to a VM group receive ringback until a member of the VM group becomes available. » If a station is denied Station Call Forwarding, then Off-Net Forwarding is not allowed. Call Forward - Follow Me Description The Follow Me feature lets a user who is away from their station, activate/deactivate call forwarding from another station in the system. This lets the user forward their calls to their current location or into Voice Mail, ACD/UCD, Hunt Groups, or to any other station in the system. When this call forward is activated, all calls presented to the forwarded station forward to the destination station immediately. Operation To activate Follow Me Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer
Call Forward2-31 Chapter 2 - Features and Operation 5. Dial the three- or four-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD, or Hunt Group.) A confirmation tone sounds. 6. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To remove Follow Me Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial the station number of the station that forwarding is to be cancelled. 4. Dial [6] (regardless of the forward condition). 5. Redial the same station number. Confirmation tone sounds and FWD LED extinguishes. To establish Follow Me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial the station number of the station from which forwarding is desired. 4. Dial the appropriate forwarding condition code. [6] = All Calls [8] = Busy [7] = No Answer [9] = Busy/No Answer 5. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; five seconds later a dial tone is received. To remove Follow-me Call Forwarding (off-site location): 1. Dial into the system on a DISA or TIE trunk. Enter the DISA access code, if applicable. 2. Dial the Follow-Me Forward code [642] on the dial pad. 3. Dial the station number of the station that forwarding is to be cancelled. 4. Dial [6] (regardless of the forward condition). 5. Redial the same station number. Confirmation tone sounds; 5 secs later = dial tone. Conditions » If a Call Forward mode is currently active at the station where forwarding is desired, the new forward becomes active and cancels the previous forward. » Both internal and external calls to the affected station forward to the designated location. » Call forwarding must be allowed in programming for the affected station. » When remote forward is activated, the forwarding is immediate. » A station’s Call Forward status is stored in a battery protected area of memory. A station’s Call Forward status is returned after a power failure or system reset occurs. » When a key telephone is forwarded remotely, the key station’s forward button lights. The station user may cancel the forwarding at their station by pressing ON/OFF, then the FWD button. SLT users can cancel their forwarding by going off hook and dialing the forward code. » DISA callers entering the code and making a mistake are given error tone for 3 seconds, silence for 2 seconds, then the dial tone is returned.
2-32Call Forward Chapter 2 - Features and Operation Call Forward - No Answer Description The Call Forward No Answer feature allows a station the ability to have their calls forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number or Hunt group number when there is no answer at the station. No answer calls forward when the system-wide no answer timer expires. Operation To activate No Answer Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Press the FWD button or dial [640] on the dial pad. 3. Dial the Call Forward No-Answer code [7] on the dial pad. 4. Dial the desired destination number where calls are to be forwarded. A confirmation tone sounds. 5. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. To remove No Answer Call Forwarding: 1. Lift handset or press ON/OFF button. 2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the FWD LED extinguishes. 3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no FWD button. The user must use the feature codes as described in the keyset section above. Conditions » Conditions are the same as described in the Conditions section of “Call Forwarding” on page 2-26 plus those noted in the following bullets. » A Camp-On signal is allowed at the forwarded station if that station is busy. » Idle keyset in handsfree mode does not follow no answer forwarding for internal calls. Call Forward - External (Off-Net) Description Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.