Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Attendant Directory List Programming 3-9
Chapter 3 - Attendant Features and Operation
The first entry (000) in the Directory List is shown on the display.
AAA = Directory List entry number (000-199)
XXXX = Either:,
A 3- or 4-digit station number (100-8999)
-or-
A 3-digit local number/name translation table number
(600-799 minus assigned station numbers that would
 overlap)
-or-
A 4-digit remote device number (1000-8999 minus
 assigned station numbers that would overlap)
-or-
A 4-digit station speed bin number (9020-9999)
nnn = Programmed Name (blank if none)
The following procedure is used to enter, edit, and erase names in the Directory List for 
stations or speed dial numbers.
1. Enter desired 3-digit Directory List number (000-199), or dial [

] to scroll up (next entry) 
or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing station, skip to step 4.
2. Press TRANS.
3. Enter the 3- or 4-digit station intercom number.
4. Press MUTE.
5. Enter the name (up to 24 characters may be entered) by using the keys. The display 
updates as the name is entered.
Figure 3-1: Directory List Keypad Map
6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or 
changed name.
DIR  LST  AAA    BIN/ICM:  XXXX
nnnnnnnnnnnnnnnnnnnnnnn
Other Codes
1 = 1# 8 = 8#“ = 01 * = *#
2 = 2# 9 = 9# , = 02 ( = #1
3 = 3# 0 = 0# ? = 03 ) = #2
4 = 4# Space = 11 / = 04 + = #3
5 = 5# : = 12 ! = *1 = = #4
6 = 6# - = 13 $ = *2 # = ##
7 = 7#‘ = 14 & = *4 . = 24 
						

							3-10 At te nd a n t  D ire ct o r y L ist P ro g ram mi n g
Chapter 3 - Attendant Features and Operation
7. Press HOLD, then use [
] or [#] to scroll to next entry.
-or-
Hang up to end programming.
To clear an entry:
1. Select desired entry.
2. Press TRANS.
3. Press FLASH.
4. Press SPEED. Confirmation tone sounds and entry is erased.
The following procedure is used to associate names to the Local Number/Name Translation 
Table number only.
1. Enter desired three-digit Directory List number (000-199), or dial [

] to scroll up (next 
entry) or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing Table entry, skip to step 4.
2. Press TRANS.
3. Dial three-digit Local Number/Name Translation Table number (600-799) that represents 
the desired telephone number.
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 24 characters may be entered).
The display updates as the name is entered (refer to  Figure 3-1 on page 3-9).
6. Press SPEED when finished. Confirmation tone sounds and the display shows the new or 
changed name.
7. Press HOLD, then use [

] or [#] to scroll to next entry.
-or-
Hang up to end programming.
The following procedure is used to associate names to a system speed dial bin only.
1. Enter desired 3-digit Directory List number (000-199), or dial [

] to scroll up (next entry) 
or [#] to scroll down (previous entry) through the list.
If just changing a name associated with an existing System Speed Dial Bin entry, skip to 
step 4.
2. Press TRANS.
3. Dial system speed dial bin location (9020–9999).
4. Press MUTE.
5. Use keys on the dial pad to enter the name (up to 24 characters may be entered). The 
display will update as the name is entered (refer to  Figure 3-1 on page 3-9).
6. Press SPEED when finished. Confirmation tone sounds and the display updates.
7. Press HOLD, then use [

] or [#] to scroll to next entry.
-or-
Hang up to end programming.
If an error is made during keystroke entry, press FLASH to clear the current name. 
						

							Attendant Directory List Programming 3-11
Chapter 3 - Attendant Features and Operation
Operation
To view the directory list:
1. Dial the Directory List dial code [680] on the dial pad,
-or-
Press the flexible button programmed as a directory dialing button.
2. Press a button on the key pad, once, twice or three times, that represents the letter of the 
alphabet to begin viewing the list of names (e.g., when 2 is first pressed, it produces 
names starting with A. When 2 is pressed a second time, names that start with B display. 
Pressing 2 a third time displays names that start with C). The alphabet is represented on 
the key pad as shown below.
Names beginning with the letter chosen display on the LCD display.
3. Dial [

] to scroll up (next entry) through the list,
-or-
Dial [#] to scroll down (previous entry) through the list,
-or-
Press another key to view the list for a different letter of the alphabet.
4. When the desired name displays on the LCD, press the SPEED button to automatically dial 
the destination station or outside phone number (via speed dial).
To transfer a call using directory dialing while on a call:
1. Press the TRANS button.
2. Dial the Directory Dial Code [680] on the dial pad,
-or-
Press the flexible button programmed for directory dialing.
3. Press the digit associated with the person’s name and when it displays, press SPEED to 
automatically dial the destination station.
If there are no names in the Directory List beginning with the desired letter, a name 
with the next higher letter displays on the LCD display.
1
A-2
B-2
C-2D-3
E-3
F-3
G-4
H-4
I-4J-5
K-5
L-5M-6
N-6
O-6
P-7
R-7
S-7T-8
U-8
V-8
*
OPER#
0
Q-7W-9
X-9
Y-9
Z-9 
						

							3-12 Attendant Disable Outgoing CO Line
Chapter 3 - Attendant Features and Operation
4. Hang up to complete the transfer.
Conditions
» If the desired party is an intercom station, that station is signaled according to their 
intercom selector/H-T-P switch (SLT stations tone ring).
» If the desired party is associated to a speed dial bin, the system selects a CO line and dials 
the number programmed into the speed dial bin. Call progress tones are then heard.
» If station is in Directory Dialing mode and a CO or intercom call rings in, the station must 
exit Directory Dialing mode to answer the call.
Attendant Disable Outgoing CO Line
Description
The first Attendant can disable CO lines to prevent outgoing access to those lines. This is 
useful for removing a faulty line from service or for reserving CO lines for important use. All 
stations that normally make calls on the lines are affected, but incoming calls are unaffected. 
A CO line may be disabled while it is being used. When the trunk becomes idle, further 
outgoing access is prevented.
Operation
To disable CO Lines:
1. Lift handset or press ON/OFF button.
2. Dial [602] on the dial pad. A confirmation tone sounds.
3. Press the line button(s) of the CO Line(s) to disable. A confirmation tone sounds and the 
CO Line button(s) LED flashes.
To reactivate the CO Line(s):
Repeat Steps 1-3 to disable this feature.
Attendant Override
Description
Attendant stations may override a busy station or ring a station in DND. While busy, pressing 
the override key provides override tone and a five second delay before voice cut-through to 
the called party occurs, automatically placing any outside line call on Hold. The Attendant 
Override function must be programmed onto a flexible button and can be enabled or 
disabled.
Calls may be transferred to internal stations only. An attempt to transfer a call 
off-net (via a speed dial bin) results in the call recalling upon going on-hook. 
						

							Attendant Setting Time and Date 3-13
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press the ATTN OVERRIDE flexible button (FLASH 05, Button #1).
2. Enter a valid number (0 or 1) that corresponds with the following entries:
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Attendant Override is disabled.
Operation
To call a station busy on a CO call:
Press the preprogrammed AT TN OVERRIDE button [601]. Three short tone bursts are 
presented to the called party.
After five (5) seconds, the station’s CO line is automatically placed on hold and the 
Attendant is cut-through.
To call a station in Do Not Disturb mode:
Press the preprogrammed ATTN OVERRIDE button. The station is signaled with a 
Camp On tone.
Attendant Setting Time and Date
Description
The System Time/Date must be set by the first programmed Attendant via admin 
programming or by using feature code 692.
Programming Steps
To set the time and date that appears on display telephones:
1. Press FLASH and dial [11]. The following message displays:
MM M = Month
DD = Day
YY = Year
HH= Hour
MM  = Minute AT T E N D A N T   O V E RR I D E 1-0
DISABLED
Attendant Override functions ONLY when the Attendant station is assigned a 
flexible button designated as Attendant Override.
DATE  AND TIME
MMM  DD  YY     HH:MM  am 
						

							3-14Attendant Station Assignment
Chapter 3 - Attendant Features and Operation
2. Choose display format by pressing the appropriate button in the flexible button field. The 
time can be displayed in the standard 12-hour format or the 24-hour format.
3. Dial the time and date in the order shown below (2 digits for each entry, for a total of 
10 digits):
Ye a r
Month
Day
Hour
Minute
4. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
When entering the time and date, use the following data:
LED Off = 12 Hour Display
LED On = 24 Hour Display
DEFAULT … Time is set for 12-hour display format.
Operation
1. Dial [692] on the dial pad. A confirmation tone sounds.
2. Enter date and time as follows: YYMMDDHHMM
When the correct number of digits are entered, a confirmation tone sounds.
3. Press the ON/OFF button to OFF to update the display.
Attendant Station Assignment
Description
Any three Digital Telephones in the system can be assigned as Attendant stations. These 
stations receive recalls and can place the system into Night Service. The Attendant stations 
must be either Enhanced or Executive stations.
To program a pm time after selecting the 12-hour format, use 24-hour 
numbering, e.g., To program a time of 5:00 pm, enter 17:00.
12/24
HOUR

1Q
2W
3E
4R
YY = Year (00-99) HH = Hour (00-23)
MM = Month (01-12) MM = Minute (00-59)
DD = Day (01-31) 
						

							Attendant Unavailable3-15
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press FLASH and dial [10]. The following message displays:
2. Enter a valid station number (100-8999) on the dial pad, followed by a “1” to add or “0” to 
delete the attendant assignment.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Station 100 is assigned as the first attendant.
Attendant Unavailable
Description
The Attendant Unavailable feature lets Attendant stations have a button that places their 
station in an Unavailable Mode. When the station is in the Unavailable Mode, the next 
Attendant station receives dial “0” calls and recalls. This feature is based on having the three 
programmed Attendant stations.
Operation
1. When the (first programmed) Attendant presses the preprogrammed UNAVAILABLE 
flexible button,
-or-
Dials the Attendant Unavailable code [607] on the dial pad, the following results occur:

The LED on the flexible button lights solid, if programmed.

Recalls and dial “0” calls now ring at the second Attendant.

If the second Attendant places their phone in unavailable, the third Attendant 
receives recalls and dial “0” calls.
2. When the first Attendant repeats the process (using Unavailable button or code [607]), the 
following results occur:

The LED on the flexible button, if programmed, extinguishes.

The first Attendant resumes normal operation.

The second and third Attendants will not receive recalls or dial “0” calls.
Conditions
» This feature lets the programmed Attendant stations receive Attendant recalls only. No 
other Attendant type functions are given to this station when the station is in the 
Attendant mode.
» If Attendant A (first programmed) is available, incoming calls and recalls are directed to 
this station regardless of other Attendant stations status.
» The special ring mode can be set so the alternate Attendant does not receive an 
incoming CO ring until the main Attendant places their phone in special and unavailable 
modes.
ATND  STA  ASSIGNMENT
100, ####,  #### 
						

							3-16 At te nd a n t  Vo ic e  Ma i l A la r m C l ea r
Chapter 3 - Attendant Features and Operation
» If all Attendants in the system are unavailable, no Attendants are available for
internal/external callers.
» Recalls are directed to all programmed available Attendants.
» If only one Attendant is programmed in the system, and that Attendant is unavailable, 
users dialing zero hear an error tone.
Attendant Voice Mail Alarm Clear
Description
The Attendant display shows an alarm condition when the system detects that the digital 
voice mail is out of service.
Operation
The attendant can dial feature code [656] to clear any alarm from the display. It will not clear 
the condition, just clear the display.
DSS/BLF Console with Map
Description
An optional Direct Station Selector (DSS) console is available which may be associated with 
an Attendant station to provide additional buttons for DSS/Busy Lamp Field (BLF) features.
Busy Lamp Field Indicators
Description
Each station key on the DSS console has a corresponding indicator that shows whether the 
station is idle or busy. The indicator is lit when the station is busy and unlit if the station is 
idle. A station in DND mode is shown by a flashing indicator.
Direct Station Calling
Description
Enables the Attendant to make an intercom voice call to any digital telephone in the system. 
You can automatically put an outside caller on hold and simultaneously make an intercom 
call to an internal station; you can also transfer an intercom or outside call that is on hold to 
another station.
Mapping Options
Description
The DSS/BLF Console unit can access Stations, Direct Appearing CO Lines, or features that 
may be assigned to any of the flexible buttons (refer to “Flexible Button Assignment” on 
page 2-148). A DSS/BLF unit may be assigned to one of the different MAP configurations 
available. 
						

							DSS/BLF Console with Map3-17
Chapter 3 - Attendant Features and Operation
Any one of the five MAP configurations may be assigned to the DSS/BLF and any number of 
maps may be assigned to one station. However, MAPs that have buttons assigned as CO lines 
cannot be changed, buttons assigned as Stations can be changed by the user.
There are five pre-defined MAPs for the DSS/BLF console with default button programming. 
Refer to  Figure 3-2 on page 3-17 through  Figure 3-6 on page 3-21.
MAP #1 -- By default has the first 12 CO Lines and the first 36 Stations, 100-135. This provides 
a default layout of a 12 X 36 configuration.
Figure 3-2: DSS Console Map #1 
						

							3-18DSS/BLF Console with Map
Chapter 3 - Attendant Features and Operation
MAP #2 -- By default has the first 48 Stations, 100-147, appear in sequential order. All buttons 
on Map #2 are flexible and can be changed by the station user. This map can be duplicated 
on another DSS/DLS Console and assigned to the same station.
Figure 3-3: DSS Console Map #2