Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Voice Mail2-313
Chapter 2 - Features and Operation
Standard Leave Mail Index Entry
Description
The Standard Leave Mail Index specifies the digits to be outpulsed when the in-band digits 
are sent to a Voice Mail system. These digits are required to connect a caller who is forwarded 
into voice mail, to the called station’s mailbox.
Programming Steps
1. Press the STANDARD LEAVE flexible button (FLASH 65, Button #10).
2. Enter a valid Standard Leave Mail Index number (0-7) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete a leave mail index entry:
1. Press [#] in the desired location on the keypad.
2. Then press the HOLD button.
DEFAULT … Voice Mail Group 1 Standard Leave Mail Index is set to zero (0).
Retrieve Mail Index Entry
Description
The Retrieve Mail Index specifies the digits to be outpulsed when the in-band digits are sent 
to a Voice Mail system. These digits are required to connect a station user to their mailbox.
Programming Steps
1. Press the RETRIEVE flexible button (FLASH 65, Button #11).
2. Enter a valid outpulsing table number (0-7) on the dial pad.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete a retrieve mail index entry:
1. Press the pound key [#].
2. Then press HOLD.
DEFAULT … Voice Mail Group 1 Retrieve Mail Index is set to 1.
VXXXX STANDARD LEAVE 0-7
#
VXXXX RETRIEVE MAIL 0-7
# 
						

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Station Assignments
Description
Up to 24 extension numbers may be programmed into a voice mail group. A flexible button 
may be programmed with a fixed or flexible voice mail group pilot number (440-447 = fixed). 
This button then acts as a DSS for that voice mail group when pressed and also serves as the 
message waiting indication for that VM group.
Programming Steps
1. Press the STATION ASSIGN flexible button (FLASH 65, Button #12).
2. Enter SSS 1 to add a station (SSS = 3- or 4-digit flexible VM station number),
-or-
Enter SSS 0 to delete a station (SSS = 3- or 4-digit flexible VM station number).
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
No Answer Leave Mail Index Entry
Description
The No Answer Leave Mail Index specifies the digits to be outpulsed when the in-band digits 
are sent to a Voice Mail system. These digits are required to connect a caller who is forwarded 
into voice mail in a No Answer condition, to the called station’s mailbox.
Programming Steps
1. Press the NO ANS LEAVE flexible button (FLASH 65, Button #13).
2. Enter a valid No Answer Leave Mail Index number (0-7) on the dial pad:
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete a no answer leave mail index entry:
1. Press [#].
2. Then press HOLD.
DEFAULT … Voice Mail Group 1 No Answer Leave Mail Index is set to zero (0).
VXXXX    STA      ####,     ####,     ####,
####,     ####,     ####,     ####,     ####
VXXXX NO ANS LEAVE 0-7
# 
						

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Busy Leave Mail Index Entry
Description
The Busy Leave Mail Index specifies the digits to be outpulsed when the in-band digits are 
sent to a Voice Mail system. These digits are required to connect a caller who is forwarded 
into voice mail in a Busy condition, to the called station’s mailbox.
Programming Steps
1. Press the BUSY LEAVE flexible button (FLASH 65, Button #14).
2. Enter a valid Busy Leave Mail Index number (0-7) on the dial pad:
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
To delete a busy leave mail index entry:
1. Press [#].
2. Then press HOLD.
DEFAULT … Voice Mail Group 1 Busy Leave Mail Index is set to zero (0).
VMID Station Numbers 
Description
The VMID Station Numbers feature must be used after changing station numbers with the 
Flexible Numbering feature. Voice Mail ID numbers will be changed to match current station 
numbers once HOLD is pressed. (Eliminates need for technician to program individual VMID 
numbers.)
Programming Steps
1. Press VMID STATION button (FLASH 06, Button #15). The following message displays:
2. Press HOLD to save the entry. A confirmation tone sounds.
VXXXX BUSY LEAVE 0-7
#
This feature should be accomplished after the flexible numbers are assigned. 
Implementing this feature could cause the VM box numbers to be re-programmed.
VMID SAME AS STA #
PRESS HOLD 
						

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VM Transfer with ID Digits
Description
The Voice Mail Index feature provides an Attendant or station user a way to transfer a caller 
directly into a voice mail box. Station identification digits can be entered by the transferring 
party.
Using this feature, a caller can be transferred to a voice mail box when:

A station user on the system is not forwarded to VM, or

The destination voice mail box owner is not a station user.
CO trunks and internal calls may be transferred into voice mail using this feature. If no voice 
mail ID digits are dialed by the transferring station, the ID digits of the transferring station are 
sent to voice mail.
This feature permits dialing digits 0000-9999 when using the VM with ID feature. On a per 
station basis, the ID number that is sent to voice mail can be flexible.
By default, the station number is sent to the voice mail system. In FLASH 50, Page B, 
Button #13 of administrative programming, there is a field to insert from 0-4 digits 
(0000-9999) which can be sent to the voice mail system in place of the station number. This is 
useful when a station user manually transfers a caller to a mailbox.
Operation
When a caller wants to be transferred into a user’s Voice Mail box and that users station is not 
forwarded into voice mail, the Attendant or a station user may initiate a Voice Mail Transfer in 
one of the following methods:
1. The initiating station presses the TRANS button.
2. Dial the Voice Mail Group number,
-or-
Press the preprogrammed VM group button.
3. Dial the desired party’s VMID (Mail Box location) and go on-hook. The system makes the 
connection to an available Voice Mail port and sends the Leave Mail Prefix (if any) plus the 
digits dialed as the VMID number, then the Leave Mail Suffix digits (if any). The system 
then cuts through the transferred caller.
-or-
1. The initiating system presses the Voice Mail button.
2. Press DSS button to transfer desired party’s Voice Mail ID.
Conditions
» CO Trunks and Internal Calls may be transferred into Voice Mail using this feature.
» If no VMID digits are dialed by the transferring station, the identification digits of the 
transferring station are sent to VM.
The VMID (mail box location) can be any number between 000 through 999. If 
4-digit VMID (Flash 09) is enabled, the range is between 0000 through 9999.
The use of 000 or 0000 results in no voice mail ID digits being passed to the voice 
mail unit. 
						

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VM Tone Mode Calling Option
Description
Voice Mails Systems and/or Automated Attendants can utilize the Calling Station Tone Mode 
option. This is useful when using supervised transfer or call screening options on voice mail 
or Auto Attendant(s) requiring ring back tone for proper call handling.
The VM Tone Mode Calling feature lets the Voice Mail system override a called station’s H or P 
intercom settings.
Operation
The VM system must be programmed when placing a call to a station and Tone Ringing is 
desired.
1. Dial [6#] on the dial pad.
2. Dial the station extension (call tone rings station).
Voice Mail ID Translation
Description
The Voice Mail ID Translation feature enables programming of the station number sent to the 
Voice Mail via In-Band integration. By default, the station number is sent to the Voice Mail 
system. In station programming, there is a field to insert a 4-digit entry (0000-9999) which can 
be sent to the Voice Mail system in place of the station number. (FLASH 67, Button #4 enables 
the VMID digit length.)
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected. 
						

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3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press button #20. The display updates to reflect current programming for Page B.
5. Press the VOICEMAIL ID flexible button (Button #13). The following message displays:
6. Enter a VM ID number which corresponds to 0000 to 9999.
7. Press HOLD to update the table. A confirmation tone sounds and the display updates.
DEFAULT… Station Numbers are assigned as VMID Digits.
Conditions
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Message Waiting Indication
Description
When Voice Mail receives a voice message for a user who has a station on the XTS System, the 
VM connected to the system can leave a message indication at the VM user’s station. When 
the station retrieves their mail, the VM system can cancel the message waiting indication left 
at a station via a VM port.
The message waiting indication displays on the programmed Voice Mail (group) button. If 
such a button was not programmed, a voice mail message waiting indication displays on the 
MSG WAIT button as a normal message waiting signal.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE B
ENTER  BUTTON  NUMBERSXXX      PAGE B
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
VOICEMAIL  ID 0000-9999
0100 
						

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The LCD Message Indication feature presents the number of new Voice Messages to users on 
their LCD display. The new VM LCD message on the keyset takes priority over Forward, DND, 
Messages, and idle displays. Ringing, Recalling, Outgoing Calls, and current call operation 
displays override the VM message display for the duration of the call or operation.
Operation
If your Message Waiting button or programmed Voice Mail Group button is flashing, you may 
have a voice message waiting.
To enter the voice mail system to check for mail:
1. Dial the Voice Mail Group number [440-447],
-or-
Press the preprogrammed Voice Mail group button or flashing Message Wait button.
2. When prompted, enter the mailbox password.
Message Wait / VM Button Flash Rate
Description
The Message Wait/VM Button flash rate is the rate at which the Message Wait and VM 
button(s) flashes when you receive a message/voice mail message. This flash rate can be 
programmed to 29 different options identified in the flash rate table. This enables the 
programmer to customize the key system configuration to desired flash rates.
Programming Steps
1. Press the MSG WAIT/VM BTN flexible button (FLASH 07, Button #4). The following 
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-14 on page 2-148.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Message Wait/VM Button flash rate is set for a Red Steady On (01).
The fixed message button should not be used as a Voice Mail button.
MSG WAIT / VM BTN 00-28
RED  STEADY  ON 
						

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Voice Mailbox Button
Description
A correctly programmed button will receive a message-waiting indication (MWI) from the 
voice mail system. This allows any station with multiple voice mail buttons to receive the MWI 
for each of the programmed buttons.
Station feature codes 460-467 represent voice mail groups 440-447 respectively, and 468 
represents an external voice mail group. The functions of these codes are to provide:

Direct mailbox access for local and remote stations. This allows an attendant to have 
one-button transfer directly to a mailbox.

Multiple MWI capability per key station. This allows one station to have MWI for multiple 
mailboxes.

Multiple direct mailbox access. This allows one-button access to different mailboxes from 
one keyset.
To program a Mailbox Button:
1. Press SPEED twice.
2. Press the desired flexible button to be programmed.
3. Dial the mailbox feature access code (460-467 = voice mail group 1-8; 468 = remote voice 
mail group).
4. Dial the VMID number.
For example, 4606037 represents a mailbox button (group 1) for VMID 6037 that is in the 
system with the centralized voice mail installed. 4686037 represents a mailbox button for 
VMID 6037 that is in a system that does not have voice mail installed.

SINGLE LINE TELEPHONE
Not applicable
Voice Mail Group Button
Operation
To program a VM GROUP button:
1. Press SPEED twice.
2. Press the desired flexible button to be programmed.
3. Dial a 3-digit VM Group number (440-447 = voice mail groups 1-8).
The network system with the centralized voice mail installed must use feature 
access code(s) of 460-467 and the VMID number to program a mailbox button.
Networked systems that do not have the centralized voice mail installed must use 
the remote voice mail group of 468 and the VMID number to program a mailbox 
button. 
						

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Initialize Voice Mail Group Parameters
Description
VM Group Parameters may be initialized, setting all data fields to their original default values.
Programming Steps
1. Press the VOICE MAIL GROUPS flexible button (FLASH 80, Button #12). The following 
message displays:
2. Press the HOLD button. A confirmation tone sounds.
Table 2-28: Voice Mail Group Defaults
Program 
CodeFlexible
ButtonFeaturesDefault Value
(after initialization)
FLASH 65 VOICE MAIL GROUPS
1-8 Voice Mail Groups(440-447) None
9 Alternate Voice Mail Group None
10 Standard Leave Mail Index Entry VM Group 1 Index = 0
11 Retrieve Mail Index Entry VM Group 1 Index = 1
12 Station Assignments None
13 No Answer Leave Mail Index Entry VM Group 1 Index = 0
14 Busy Leave Mail Index Entry VM Group 1 Index = 0
FLASH 66 1-8 Voice Mail In-Band Signaling Table 0: Pre=P7, Suf=None
Ta b l e 1 : Pr e = P 7 ,  S u f =


Tables 2-6: None
Table 7: Pre=P7, Suf=2
9 Voice Mail Disconnect Table None
FLASH 67 1 Voice Mail In-Band Digits Enabled
2 Voice Mail Transfer/Forward Enabled
3 Voice Mail Broker Enabled
4VMID Digits 3
5 Remote VM Number (Networking) None
6VM Port Disabled
7VM Port Number 3
INITIALIZE   VM   GROUP
PRESS   HOLD 
						

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Print Voice Mail Group Parameters
Description
The Print Voice Mail Group command dumps the entire database as a permanent record 
which can serve as a hardcopy of the database. The system baud rate must match that of the 
printer or receiving device. When printing the VM Group Parameters, the following data 
prints:

Voice Mail Group Parameters

Voice Mail Outpulsing Table (including the disconnect table)

Voice Mail Options
Figure 2-23: Voice Mail Group Parameters Printout
VM   ALT   LEV   RET   STN#
---------------------------
440         0##   1
441         ###   #
442         ###   #
443         ###   #
444         ###   #
445         ###   #
446         ###   #
447         ###   #
               
VOICE MAIL OUT TABLE
--------------------
TABLE
IDX  PREFIX    SUFFIX
 0     P7E         
 1     P7E       *E
 2              
 3              
 4              
 5              
 6              
 7               2E
VOICE MAIL CO DISCONNECT SIGNAL
APPLY IN-BAND DIGITS TO CO CALLS
Y
ALLOW FORWARD TO VM GROUP
Y
VM BROKER CALL
  YMailbox Table
-------------
Index Group  ID
  1    440
  2    440
  3    440
  4    440
  5    440
  6    440
  7    440
  8    440
  9    440
  10   440
  11   440
  12   440
  13   440
  14   440
  15   440
  16   440
  17   440
  18   440
  19   440
  20   440
  ..   ...
  ..   ...
 240   440
 241   440
 242   440
 243   440
 244   440
 245   440
 246   440
 ...   ...
 ...   ...
 255   440