Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Vo l u m e  Co nt ro l2-333
Chapter 2 - Features and Operation
Using the handset on a CO call ...
Receiving a page announcement ...
Receiving an incoming tone ringing Intercom or CO call ...
.

SINGLE LINE TELEPHONE
The volume control on the Single Line Telephone is located on the right side of the 
telephone. The slider switch options are HI for loud volume, LO for low volume, and OFF to 
turn the ringer off. Two-line models have a volume switch for each line. Certain models do 
not have an OFF option.
Speakerphone models have a sliding volume switch to adjust speakerphone volume. Slide 
the switch toward you for lower volume or away from you for increased speakerphone 
volume.
Each model has a volume button that can be pressed to increase or decrease the handset 
volume.
The B/Z ringer switch is located on the bottom of the telephone near the line jacks. This 
switch should be set to the Z mode for business/hospitality applications and to the B mode 
for residential applications.
For single line telephones that are not equipped with a volume control slider switch or to 
increase the volume greater than that allowed by the slider switch, use the following steps.
1. Dial 638.
2. Dial a valid number (0-9) to select a volume level.
3. Press HOLD.
HANDSET CO [#########]
MMM DD YY HH:MM am
SPEAKER PAGE [#########]
MMM DD YY HH:MM am
SPEAKER RING [#########]
MMM DD YY HH:MM am
The MSG light and the Line In Use (LIU) LEDs will not operate when set in the B ringer 
mode. 
						

							2-334Vo l u m e  C o n t r o l
Chapter 2 - Features and Operation 
						

							3
Attendant Features and
Operation
The Attendant and Attendant(s) with DSS/DLS features of the XTS System are listed and
described in alphabetical order. Attendant features are in addition to digital station
features.
The instructions in this chapter are based on the use of a digital display telephone. 
						

							









 
 
 
 
 
 
						

							Introduction3-3
Chapter 3 - Attendant Features and Operation
Introduction
The instructions in this chapter are based on the use of a digital display telephone.
The XTS System provides the following keys, indicators and features:
Handset and Speaker are located at the left side of the front panel. A handset is provided to 
allow confidential conversation when desired. Lifting the handset from its cradle (going 
off-hook) disengages the station’s built-in speaker.
The speaker is located directly below the center portion of the handset. The station may be 
operated with the handset on-hook. When this occurs, audio is transmitted to the station 
user through the station’s speaker.
Flexible Buttons access idle outside lines, provide DSS/BLF for internal stations, access 
speed dial numbers and activate features. These buttons can be programmed by the 
individual station user. The default flexible feature buttons are described as follows:

CALL BACK button lets you initiate a call back request to another busy station. As soon as 
that station becomes idle, the station that left the call back request is automatically 
signaled. A flexible button must be assigned to use this feature.

PICK-UP button lets you pickup a tone ringing intercom call, transferred, incoming, or 
recalling outside line call to a specific unattended station by group or directed call 
pickup.

DND (DO NOT DISTURB) button. On Attendant stations, this button becomes the system 
Night Mode button. A flexible button must be assigned to use this feature.

LINE QUEUE button lets you queue onto an outside line when all lines in a group are busy. 
Your station is placed in queue awaiting a line in the same group to become available.
Fixed Feature Buttons function as follows:

VOLUME BAR lets the user adjust ringer, speakerphone and handset volume.

H-T-P lets the user select the ICM Signaling Mode, handsfree tone, or privacy.

FLASH button terminates an outside call and restores dial tone without hanging up the 
handset. It also transfers calls behind a PBX or Centrex within those systems.

CAMP-ON button lets you alert a busy party that an outside line is on hold and waiting for 
them.

MSG (MESSAGE WAIT ) button lets you initiate a message waiting indication at stations 
that are busy, unattended, or in Do Not Disturb. Message Waiting Callback request left at 
your station is indicated by a flashing MSG WAIT LED.

SPEED button gives you access to speed dialing, save number redial and last number 
redial. This button also accesses flexible button programming.

TRANS ( TRANSFER) button transfers an outside call from one station to another.

CONF (CONFERENCE) button establishes and builds conference calls.

FORWARD (FWD) button lets you forward your calls to another station.

ON/OFF button lets you make a telephone call without lifting the handset. It turns the 
telephone on and off when using the speakerphone. 
						

							3-4Attendant Features - Index
Chapter 3 - Attendant Features and Operation

MUTE button lets you switch the built-in microphone on or off when using the 
speakerphone, or the handset microphone when using the handset.

HOLD button lets you place an outside caller on hold.
Outside Calls are announced by a tone signal repeated every 3.2 seconds. The 
corresponding outside line indicator flashes slowly.
Intercom Calls can be tone ringing or voice announce. If it is voice announced, the receiving 
station receives two bursts of tone prior to the announcement. If it is a tone ringing call, the 
receiving station hears a tone ring every 2.4 seconds.
* ACD features are available with optional software.
Attendant Features - Index
Table 3-1: Attendant Features
Features
ATTENDANT FEATURES
911 ALERT
AT TENDANT CO LINE EXTERNAL (OFF-NET ) FORWARD
AT TENDANT CUSTOM MESSAGE
AT TENDANT DAY/NIGHT/SPECIAL
AT T E N D A N T  D I R E C T O R Y  L I S T  P R O G R A M M I N G
AT TENDANT DISABLE OUTGOING CO LINE
AT T E N D A N T  O V E R R I D E
AT TENDANT SETTING TIME AND DATE
AT T E N D A N T  S TAT I O N  A S S I G N M E N T
AT T E N D A N T  U N AVA I L A B L E
ATTENDANT VOICE MAIL ALARM CLEAR
DISPLAY TIMER
ICLID CALL MANAGEMENT TABLES
RECALL
RELEASE BUTTON
SPEED DIAL - SYSTEM STORING
ATTENDANT WITH DSS/BLF FEATURES
BUSY LAMP FIELD INDICATORS
DIRECT STATION CALLING
MAPPING OPTIONS
TRANSFER SEARCH
STATION ID FOR DSS / BLF CONSOLE WITH MAP 
						

							Attendant CO Line External (Off-Net) Forward 3-5
Chapter 3 - Attendant Features and Operation
911 Alert
Description
Any station user or attendant who programs a flexible button for 911 ALERT (feature code 
608) will be alerted of internal stations placing 911 calls. The system can store the sixteen 
most recent 911 calls. Calling information includes the time/date of the call, as well as the 
station number from which the call was placed.
The initial 911 Alert indications include:

Audible ringing tone

Green flashing 911 ALERT flexible button LED

Automatic LCD display of 911 call information
XX = Index number (01-16)
Operation
Station users and attendants can press the 911 ALERT flexible button as necessary to view 
additional 911 calls’ information in the stored list. After a station user or attendant views the 
information for all 911 calls in the system list:

All users’ LEDs change to a solid red indication.

The audible ringing tone at all stations ceases.

The LCDs at all stations revert to a normal display.
The list remains available for review by pressing the 911 ALERT flexible button as necessary, 
until after the messages are deleted.
To delete logged 911 Alert messages:
An attendant uses the following steps to delete the messages on a system-wide basis.
1. Press the 911 ALERT flexible button to display the 911 call information for deletion.
2. Press FLASH to delete that message.
Attendant CO Line External (Off-Net) Forward
Description
The Attendant CO Line External (Off-Net) Forward feature lets the first Attendant station 
forward incoming CO calls to an off-net location. The Attendant must have a direct 
appearance of the CO line to be forwarded. Forwarding can be established on a per CO line 
group basis or on an all CO line groups basis. In a speed dial bin, store the number of the 
off-net location where calls are to forward. Follow instructions provided for storing station or 
system speed dial numbers.
E911 CALL XX: STA XXXX
MM/DD/YY HH:MM 
						

							3-6Attendant Custom Message
Chapter 3 - Attendant Features and Operation
Operation
To activate off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code of the group to be forwarded:
[801-823] = CO Group 1-23
[824] = All CO Groups
3. Dial the speed bin number that contains the number where calls are to forward. A 
confirmation tone sounds.
To cancel off-net forwarding:
1. Dial [603] on the dial pad,
-or-
Press preprogrammed CO OFF-NET FORWARD button.
2. Dial the CO group access code.
3. Dial [#] on the dial pad. A confirmation tone sounds.
Conditions
» When CO lines are off-net forwarded, these lines display unique flash rates at the 
Attendant station.
Attendant Custom Message
Description
The Attendant Custom Message feature allows the first programmed Attendant (system 
administrator) to enter up to ten custom messages for system-wide use by station users. Up 
to 24 characters may be entered as the custom message (this represent 48 digits entered).
A station user may store any of the available messages under a flexible button assigned as a 
Message Access button. These messages may be specified and customized by the customer 
on a system-wide basis.
Message status is stored in a battery-protected area of memory for retention in the event of a 
power failure or system reset (soft or hard).
Operation
Program the ten custom messages at the first Attendant station as follows:
1. Dial the Custom Message program code [694] on the dial pad. The following message 
displays:
ENTER  MSG  NO
MMM DD YY HH:MM am 
						

							Attendant Custom Message3-7
Chapter 3 - Attendant Features and Operation
2. Enter a valid message bin number [21–30]. The following message displays after the bin 
number has been selected.
3. Enter the custom message using the dial pad keys to enter the letters as shown in
 Figure 2-15 on page 2-214
.

Up to 24 alphanumeric characters may be entered for the custom message (this 
represents 48 digits entered). The actual characters display as the digits are being 
entered while programming the messages.

The Attendant must go idle after programming a message before another message 
may be programmed.
4. The Attendant then presses the HOLD button to enter the message and a confirmation 
tone sounds.
Conditions
» The telephone receiving the message or programming must be a display telephone.
» Key telephones and SLTs can leave a message. SLTs are notified that they left a message 
with a warning tone when going off-hook.
» Incoming and outgoing calls are not inhibited with a message displayed.
» When a message is displayed by a key telephone, the DND button LED flashes at the 
15 ipm rate.
» When DND is invoked on the telephone, the message is canceled.
» Message Access (with desired message) may be assigned to a flexible button.
» The Message Access function is assigned to a station flexible button in database 
administration.
» A station user may store any of the available messages under a flexible button assigned 
as a Message Access button.
» The ten Custom Messages display in a similar fashion as Canned messages. The idle 
station display shows the message that was activated at the station and a calling station 
receives the STA XXX or name-in-display followed by the programmed custom messages.
» This feature is not available for use at Attendant stations.
mmmmmmmmmm...
ENTER  MSG: 
						

							3-8Attendant Day/Night/Special
Chapter 3 - Attendant Features and Operation
Attendant Day/Night/Special
Description
The system’s Automatic Night Mode Feature can be overridden by the Attendant station. The 
Attendant station user can press their DND button to place the system into Night Mode.
Any designated Attendant can place the system into Night Service.
Operation
1. Press the preprogrammed NIGHT SERVICE button (631, DND by default) once to activate 
the Night mode (LED is lit solid).
2. Press the DND button again to activate the Special mode (LED flashes @ 240 ipm).

The DND button (by default) acts as a rotary in this manner, starting in the Day mode, 
Night mode, and Special mode.

When one Attendant activates this mode, other Attendant stations’ DND buttons are 
lit accordingly.
Attendant Directory List Programming
Description
Directory Dialing enables display telephone station users to obtain a directory of station 
users and have the system dial the extension currently displayed. The XTS system provides 
locations for up to 200 names (000-199). Directory dialing also lets the Attendant program a 
name with a speed dial bin for use in later locating a speed dial number. When prompted, the 
system displays the name associated with a speed dial number so when the desired name is 
shown, the user may then have the system dial the number.
Programming Steps
To access Directory List programming, dial the Directory List program code [693]. The HOLD 
button illuminates.
The Night Service feature provides a means to put the system in night mode from any 
keyset or remove the system from night mode from any keyset, providing the system 
was put in night mode by the night service feature flexible button [604]. If the system 
was placed in night mode by the Attendant using the DND button or if the system was 
placed in night mode by the automatic schedule, the night service flexible button 
cannot remove the system from night mode.