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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

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    							Toll Restriction2-303
    Chapter 2 - Features and Operation
    Special Table
    Description
    The Special Tables provide greater flexibility in designing a toll plan for a particular site.
    Each Special Table allows entry of up to 800 office codes (200–999).
    Three of these tables must be assigned an area code by which they are referenced. The 
    fourth table is reserved for the home area code and requires no area code entry.
    The Special Tables are referenced through entries in the allow tables. Four area codes, 
    including the home area code, can be referenced to these special tables for further 
    definition. When a Special Table is referenced, entries must be made in the Special Table 
    specifying what office codes are allowed.
    Codes can be added to the Allow list or removed from the list. When a Special Table is 
    checked for a match to a 3-digit code and not found, the system continues to search the 
    next Allow/Deny Table to be checked. The system does not return to the Allow Table 
    which routed the call to the Special Table.
    Programming Steps
    To program a special table:
    (The area code must first be assigned to the table, except for the home area code.)
    1. Press the appropriate AREA CODE TABLE (#1 to #3) flexible button (FLASH 70, 
    Buttons #9 to #11). The following message displays:
    2. Enter a valid area code.
    3. Press the HOLD button to save the entry. A confirmation tone sounds and the display 
    updates.
    ALLOW
    TABLE ADENY
    TABLE AALLOW
    TABLE BDENY
    TABLE B
    1Q2W3E4R
    SPECIAL
    TABLE 1SPECIAL
    TABLE 2SPECIAL
    TABLE 3SPECIAL
    TABLE 4
    5T6Y7U8I
    AREA CODE
    TABLE 1AREA CODE
    TABLE 2AREA CODE
    TABLE 3DISPLAY
    TABLES
    9O10 P11 A12 S
    13 D14 F15 G16 H
    17 J18 K19 L20 ;
    21 Z22 X23 C24 V
    SPECIAL   TABLE   1 AC 
    						
    							2-304Toll Restriction
    Chapter 2 - Features and Operation
    To enter office codes in a special table:
    1. Press the SPECIAL TABLE (#1 to #4) flexible button (FLASH 70, Buttons #5 to #8) that 
    corresponds to the area code programmed above. The following message displays:
    XXX = Area Code
    2. Enter the office codes that are to be allowed or removed as follows:
    XXX [1] = Allow Code
    XXX [0] = Remove Code from the list
    (XXX = An office code from 200 to 999)
    3. Press HOLD after every code entered. A confirmation tone sounds and the display 
    updates. Multiple codes may be entered in a row. The display updates showing the first 
    six codes in ascending order.
    DEFAULT … No codes are on the Allow list.
    D i s p l a y  To l l  Ta b l e  E n t r i e s
    Description
    To view all entries in the toll tables using the display on the Executive telephone, press, the 
    DISPLAY TABLES flexible button (FLASH 70, Button #12) multiple times to scroll through the 
    entries.
    Programming Steps
    Press the DISPLAY TABLES flexible button (FLASH 70, Button #12) while entering 
    information into a table.
    To view entries in an allow or deny table:
    Two entries at a time are displayed on the bottom line of the display.
    1. Press the DISPLAY TABLES button again, the next higher bins displays.
    2. When the last entries are displayed, press the DISPLAY TABLES button again to show the 
    first two entries.
    X = Allow or Deny Code
    E = End of Entry
    To view entries in a special table:
    Six 3-digit codes allowed display in ascending order starting with the lowest entry.
    SPECIAL   TABLE  1 AC   XXX
    It is recommended to view all entries in the Allow and Deny Table before leaving 
    programming. Entries can be entered near the bottom of the list for searching the 
    special tables or entries made in error. Viewing the entire Allow Table ensures 
    proper entry and operation.
    ALLOW   TABLE   A
    01   XXXXXXXE 02   XXXXXXXX 
    						
    							Toll Restriction2-305
    Chapter 2 - Features and Operation
    Press the DISPLAY TABLES button again, the next 6 entries display. This continues until all 
    codes are displayed.
    XXX= Area Code
    YYY= Allowed Office Code
    Initialize Exception Tables
    Description
    The Exception Tables parameters, including the Allow/Deny Tables and the Special Tables, 
    may be initialized setting all tables to their original, default values. The following Tables are 
    cleared returning to their default value upon initializing the Exception Tables parameters:
    Programming Steps
    1. Press the EXCEPTION TABLES flexible button (FLASH 80, Button #5). The following 
    message displays:
    2. Press the HOLD button. A confirmation tone sounds.
    SPECIAL   TABLE   1 AC   XXX
    YYY   YYY   YYY   YYY   YYY   YYY
    Table 2-27: Exception Table Defaults
    Program 
    CodeFlexible
    ButtonFeaturesDefault Value
    (after initialization)
    FLASH 70 TOLL RESTRICTION
    1 Allow Table A Programming None
    2 Deny Table A Programming None
    3 Allow Table B Programming None
    4 Deny Table B Programming None
    5 Special Table 1 Programming All Codes Denied
    6 Special Table 2 Programming All Codes Denied
    7 Special Table 3 Programming All Codes Denied
    8 Special Table 4 Programming Home
    9 Area Code for Special Table 1 None
    10 Area Code for Special Table 2 None
    11 Area Code for Special Table 3 None
    12 Displaying Toll Table Entries None
    INITIALIZE   EX   TABLES
    PRESS   HOLD 
    						
    							2-306Toll Restriction
    Chapter 2 - Features and Operation
    Print Exception Tables
    Description
    The Print Exception Tables command dumps the entire database as a permanent record 
    which can serve as a hardcopy of the database. The system baud rate must match that of the 
    printer or receiving device.
    When printing information from the Exception Tables, the following data prints:
    Allow Table A and Deny Table A
    A ll o w  Ta b l e  B  a n d  D e n y Ta b l e  B
    Special Tables 1, 2, 3, and 4
    Figure 2-22: Exception Tables Printout
    ALLOW TABLE A SPECIAL TABLE 1 AREA CODE
    ------------- --------------------------------
    01 11 ALLOWED OFFICE CODES
    02 12
    03 13
    04 14
    05 15 SPECIAL TABLE 2 AREA CODE
    06 16 --------------------------------
    07 17 ALLOWED OFFICE CODES
    08 18
    09 19
    10 20
    SPECIAL TABLE 3 AREA CODE
    DENY TABLE A --------------------------------
    ------------- ALLOWED OFFICE CODES
    01 06
    02 07
    03 08
    04 09 SPECIAL TABLE 4 HOME AREA CODE
    05 10 --------------------------------
    ALLOWED OFFICE CODES
    ALLOW TABLE B
    -------------
    01 11
    02 12
    03 13
    04 14
    05 15
    06 16
    07 17
    08 18
    09 19
    10 20
    DENY TABLE B
    -------------
    01 06
    02 07
    03 08
    04 09
    05 10 
    						
    							Toll Restriction2-307
    Chapter 2 - Features and Operation
    Programming Steps
    1. Press the EXCEPT TABLES flexible button (FLASH 85, Button #5). The following message 
    displays:
    2. To print the Except Tables, press the HOLD button. The following message displays:
    When the system finishes sending the requested information to the printer, a 
    confirmation tone sounds.
    Toll Restriction Related Items
    CO/PBX Lines
    When CO lines are marked as PBX lines the system first checks the PBX code table for a valid 
    match. If the first digits dialed do not match the entries in the PBX code table the call is 
    considered an attempt to call another PBX extension and no toll restriction is applied. If the 
    first digits dialed are found in the PBX code table (FLASH 12), toll restriction starts with the 
    next dialed digit.
    Forced Account Codes
    The system can be programmed to force the use of account codes on all restricted calls. 
    When forced account codes are enabled, an account code must be entered to place a call 
    that is otherwise restricted through toll restriction. By entering an account code, the station 
    class of service becomes unrestricted. When account codes are forced on a system-wide 
    basis, selected users may be instructed on how to enter account codes from any station and 
    be allowed to dial unrestricted from a station that may otherwise be restricted. Use of 
    account codes in this manner, as a traveling class of service, is however, not controlled by the 
    system. Any station user with knowledge of how to enter account codes to override a 
    station’s toll restriction can do so.
    SLT DTMF Receivers
    When Single Line Telephones are connected to the XTS system and toll restriction is enabled, 
    the DTMF receivers located in the system monitors the call for a programmed time period. 
    While the DTMF receiver is monitoring the digits being dialed by a single line telephone, it is 
    considered busy and not available for monitoring another SLT attempting to dial. When all 
    DTMF receivers are busy, an SLT attempting to go off-hook does not receive dial tone until a 
    receiver is available.
    The XTS system allows up to 5 DTMF receivers for monitoring SLT dialing. If a system has 
    heavy SLT usage, then toll restriction may inhibit dialing by SLT stations.
    PRINT  EX  TABLES
    PRESS  HOLD
    PRINTING  EX  TABLES 
    						
    							2-308Uniform Call Distribution
    Chapter 2 - Features and Operation
    Two (2) options are available to help alleviate this problem:
    1. Shorten the SLT receiver timer [FLASH 01] [Button 12]. This frees up DTMF receivers faster, 
    but may not provide the desired toll restriction for SLT stations.
    2. Enable LCR and force LCR on SLT stations. 
    When the LCR database is set up, the 3-digit table allows entry of the number of digits to 
    expect. When a SLT dials the appropriate number of digits, LCR releases the DTMF receiver 
    and then be available for another SLT call.
    LCR Versus Toll Restriction
    LCR is not an alternative to toll restriction nor is toll restriction an alternate to LCR. They work 
    best when programmed together. Toll restriction specifies station dialing privileges, and LCR 
    provides call routing to appropriate lines.
    LCR can enhance toll restriction by providing Store and Forward operation to analyze digits 
    being dialed before a trunk is seized. This prevents users from by-passing toll restriction by 
    taking advantage of the time required for a central office line to provide dial tone. LCR is 
    recommended when toll restriction is enabled.
    Uniform Call Distribution
    Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to 
    eight three-digit station numbers. Each group is assigned a pilot number. When this number 
    is dialed, the first available agent in that group is rung. Calls are routed to the station that has 
    been on-hook for the longest period of time. Refer to Chapter 4, Call Distribution - ACD/UCD 
    for additional information.
    Universal Day/Night Answer 
    Description
    Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night 
    Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If 
    External Day programming is enabled and the system is in the day mode, the assigned 
    external page port(s) present a ringing signal. UDA/UNA is established on a per CO line basis 
    in admin programming.
    When the system is in Day or Night mode and you hear an outside line ringing at another 
    station, and wish to answer it:
    Dial [#5] on the dial pad. The connected outside line can be transferred or disconnected.
    Each telephone utilizing Universal Day/Night Answer must have a loop button 
    appearance if the ringing outside line does not display at their phone. 
    						
    							Universal Day/Night Answer2-309
    Chapter 2 - Features and Operation
    Universal Day Answer (UDA) 
    Description
    UDA-assigned CO lines can signal over external page port(s). External Day ringing is 
    programmed on a system-wide basis in administrative programming. Stations that do not 
    have access to a line during the day can answer that line while the System is in the day mode 
    by dialing a UDA code [#5]. To use this feature, a LOOP button or an appearance of the trunk 
    must be present on the station.
    Programming Steps
    1. Press FLASH and dial [40]. The following message displays:
    2. Enter a valid number for the range of lines being programmed. If only one line is being 
    programmed, enter that number twice (001 001).
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
    Flexible Button #19 (Page A) is lit.
    4. Press the Page B flexible button (Button #20). The following message displays:
    XXX-XXX = CO Line Range
    5. Press the UNIVERSAL DAY ANSWER flexible button (FLASH 40, Page B, Button #7). The 
    following message displays:
    6. Enter a 0 or 1 on the dial pad to enable/disable this feature.
    [0] = Disabled
    [1] = Enabled
    7. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    DEFAULT … Universal Day Answer feature is disabled.
    Conditions
    » During the Day mode, all common CO lines ring when programmed for UDA ringing.
    » CO lines not programmed for UDA ringing do not participate in common audible ringing.
    CO  LINE  ATTRIBUTES
    SELECT  A  CO  LINE  RANGE
    If HOLD is pressed without entering a CO range, ALL CO lines are selected.
    XXX - XXX  PAGE  B
    ENTER  BUTTON  NUMBER
    UNIVERSAL  DAY  ANSWER 0-1
    DISABLED 
    						
    							2-310Univer sal Day/Nig ht  A ns we r
    Chapter 2 - Features and Operation
    » If External Day ring is disabled, or the system is not in the day mode, external page 
    ringing is disabled.
    » Ringing CO lines not assigned CO line group access for a particular SLT may be answered 
    in a UDA service. Dialing privileges are unavailable on CO lines to which an SLT does not 
    have access. CO lines without UDA status may not be answered or accessed via UDA 
    procedures.
    » If two single-line telephones attempt to retrieve one ringing CO line simultaneously, one 
    user is connected to the incoming CO line and the other user receives intercom busy 
    tone.
    » The special ring mode is treated as day mode.
    Universal Night Answer (UNA)
    Description
    If a line is marked UNA, this activates night service answering of incoming calls on this line by 
    stations not normally assigned access to the line(s) by dialing feature code [#5]. This station 
    must have a direct CO appearance or an available loop key assigned to do this. Lines marked 
    as UNA also activate Night Ringing over External Page when in the night mode if External 
    Night Ringing is set to Yes.
    Programming Steps
    1. Press FLASH and dial [40]. The following message displays:
    2. Enter a valid number for the range of lines being programmed. If only one line is being 
    programmed, enter that number twice (001 001).
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
    Flexible button #19 (Page A) is lit. The following message displays to indicate current 
    programming of that line or group of lines:
    XXX-XXX = CO Line Range
    4. Press the UNA flexible button (FLASH 40, Page A, Button #3).
    CO  LINE  ATTRIBUTES
    SELECT  A  CO  LINE  RANGE
    If HOLD is pressed without entering a CO range, ALL CO lines are selected.
    XXX - XXX  PAGE  A
    ENTER  BUTTON  NUMBER 
    						
    							Voice Mail2-311
    Chapter 2 - Features and Operation
    5. Enter a 0 or 1 on the dial pad to enable/disable this feature.
    [0] = Disabled
    [1] = Enabled
    6. Press HOLD to save the entry. A confirmation tone sounds.
    DEFAULT … UNA is enabled.
    Vo i c e  Ma i l  
    Description
    Up to 8 Voice Mail groups can be configured in the XTS system. Each group can contain up to 
    24 Voice Mail designated ports, each of which interfaces with a port on an SLT card (or DIDB if 
    using a Digital Voice Mail).
    An externally provided Voice Mail system or Auto Attendant must be connected to the XTS 
    system for Voice Mail or Auto Attendant operation. Voice Mail automatically handles 
    unanswered calls. Station user can then retrieve messages left at their stations.
    Auto Attendants can handle incoming calls and route callers to station users without 
    intervention from the systems Attendant. Direct incoming ring to Voice Mail/Auto Attendant 
    groups can be done directly through CO Line Ringing Assignments. The buttons on the 
    digital telephone are defined as shown when entering the Voice Mail programming area:
    :
    UNA 0-1
    ENABLED
    VM GROUP 1
    XXXXVM GROUP 2
    XXXXVM GROUP 3
    XXXXVM GROUP 4
    XXXX
    1Q2W3E4R
    VM GROUP 5
    XXXXVM GROUP 6
    XXXXVM GROUP 7
    XXXXVM GROUP 8
    XXXX
    5T6Y7U8I
    ALTERNATIVE
    VM GROUPLEAVERETRIEVESTATION
    ASSIGN
    9O10 P11 A12 S
    NO ANS
    LEAVEBUSY
    LEAVE
    13 D14 F15 G16 H
    17 J18 K19 L20 ;
    21 Z22 X23 C24 V 
    						
    							2-312Vo i c e Ma i l
    Chapter 2 - Features and Operation
    Programming Steps
    1. Press FLASH and dial [65]. The following message displays.
    XXXX = 3- or 4-digit flexible voice mail group number
    The top left button in the flexible button field is lit for programming Voice Mail Group 
    440.
    2. To change Voice Mail groups or enter further voice mail groups, press the appropriate 
    flexible button 1-8 (440–447) and perform the following procedures.
    DEFAULT … All Voice Mail stations are assigned to Voice Mail Group 1.
    Alternate Voice Mail Group
    Description
    An Alternate Voice Mail Group may be programmed so that if all voice mail ports are in use, 
    the call can be routed to an alternate group. This is useful when more than 24 ports are 
    required for voice mail traffic.
    Programming Steps
    1. Press the ALTERNATE VM GROUP flexible button (FLASH 65, Button #9).
    2. Enter a valid flexible Voice Mail Group number.
    3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
    To delete an alternate voice mail group assignment:
    1. Press [#] three times.
    2. Then press the HOLD button.
    VXXXX
    ENTER BUTTON NUMBER
    If installing a Vodavi voice mail system (except MiniVoice), skip directly to 
    Button 12 and enter voice mail ports.
    Certain programming is required in the Voice Mail system connected to the 
    XTS system for proper operation.
    Tone Mode Calling option (6#) must be programmed as leading digits in 
    transfer sequence(s) of Voice Mail system to force tone ringing to key 
    telephones in the handsfree mode.
    VXXXX ALTERNATE VM GROUP
    #### 
    						
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