Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual

							Call Forward2-33
Chapter 2 - Features and Operation
Operation
To activate Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial [640] on the dial pad.
3. Dial [

] on the dial pad. Dial the speed bin number (9000-9019 or 9020-9999) that 
contains the number where calls are to be forwarded. A confirmation tone sounds and 
the FWD button LED is Red Steady On.
4. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.
To remove Off-Net Call Forwarding:
1. Lift handset or press ON/OFF button.
2. Press the FWD button or dial either [640] or [662]. A confirmation tone sounds and the 
FWD LED extinguishes.
3. Replace handset; ON/OFF button extinguishes automatically, if used instead of handset.

SINGLE LINE TELEPHONE
The SLT operation uses the same procedures as used in Digital Telephone operation 
described above, except there is no FWD button. The user must use the feature codes as 
described in the keyset section above.
Conditions
» Forwarding is unconditional and occurs immediately when a station calls an Off-Net 
forwarded station.
» The call to a station is not answered until the outgoing CO Line is seized and the digits are 
out-pulsed. The calling Station receives ICM ringback until answered. Upon answer the 
Station receives whatever CO progress tones apply (Ringback, Busy, Error, 
Announcement, etc.).
» If a station is denied Station Call Forwarding, Off-Net forwarding is not allowed.
» Toll Restriction is based on the forwarding station’s COS and the ou tgoing CO Line COS.
» The calling station must have an appearance (Direct, Loop) for the outgoing (Off-Net) 
line. The call is not forwarded if a Direct Appearance or LOOP key is unavailable.
» SMDR printout reflects transferred and outgoing calls like a DISA call record.
» Station users may use Station or System Speed Dial as the Speed Dial Bin used for Station 
Off-Net Forward.
» Call must be an intercom or transferred CO call.
» The attendant station must have access to the CO Line group used in the speed bin for 
the off-net forward to work. 
						

							2-34Call Forward
Chapter 2 - Features and Operation
Call Forward Button Flash Rate
Description
The Call Forward Button flash rate is the rate at which the Call Forward button flashes when 
any type of forward mode is used. This flash rate can be programmed to 29 different options 
identified in the flash rate table. This enables the programmer to customize the key system 
configuration to desired flash rates.
Programming Steps
1. Press the CALL FORWARD BTN flexible button (FLASH 07, Button #3). The following 
message displays:
2. Enter a valid number (00-28) on the dial pad to correspond to one of the 29 available 
options. (Refer to Table 2-14 on page 2-148.)
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Call Forward Button flash rate is set for a Red Steady On (01).
Call Forward Display
Description
When call forwarding is invoked, the LCD display normally indicates the call forwarding mode 
at all times.
This feature is enabled/disabled in administrative programming on a system-wide basis.
Programming Steps
1. Press the CALL FWD DISPLAY STATUS flexible button (FLASH 06, Button #4). The 
following message displays:
2. Enter a 0 or 1 on the dial pad to enable/disable Call Forward Display.
[0] = Disabled
[1] = Enabled
3. Press HOLD to save the entry. A confirmation tone sounds.
DEFAULT … Call Forward Display is enabled.
CALL FOR WARD BTN 00-28
RED  STEADY  ON
CALL  FWD  DISPLAY 0-1
ENABLED 
						

							Call Forward - Preset2-35
Chapter 2 - Features and Operation
Call Forward - Preset 
Description
The Call Forward Preset feature allows the system database to be configured so that 
incoming CO Lines, which are programmed to ring at a particular station, can be forwarded 
elsewhere in the system predetermined by programming. This feature is active if the station 
ringing is not answered in a specified time, and is particularly useful in overflow applications 
in which a Voice Mail or Auto Attendant may be in use.

A station may have one designated preset forward location defined in the database.

Each station in the system may, independently, have incoming CO calls preset forwarded 
to the following destinations:
Preset Call Forward - ACD, Voice Mail, UCD, or Hunt Groups -- CO Lines can be Preset 
Forwarded to ring to one of the group types in the system (ACD, Hunt Voice Mail, or UCD). 
CO lines do not Preset Forward to a busy ACD Group. Each time the Preset Forward Timer 
expires (a total of 5 attempts), the group is checked for an idle station.
Preset Call Forward - Off-Net -- CO Lines can be preset forwarded to ring Off-Net via 
speed dial from any station. After the expiration of the preset forward timer, the system 
selects an idle CO line, dials the off-net location, then connects the two CO lines.
Preset Call Forward - Per CO Line -- The Preset Call Forward feature allows each CO line 
to be preset call forwarded on a per CO line basis. This allows a CO line to initially ring at 
multiple stations and forward to a predetermined destination. The destination can be a 
station or Hunt Group. Each CO line has a Preset Forward Timer. Each CO line also has a 
VMID field to allow specific VM digits to be sent when a CO line forwards to a VM group. 
Feature applies to initial CO ringing lines only.
If a forward destination is programmed in the CO line field, the CO call forwards to 
that destination after the CO Preset Forward timer expires. This forward occurs 
regardless of how many or how few stations the line is ringing on. Once the CO line is 
answered and transferred, station call forwarding rules are in effect.
Calls still follow all call or busy forwards, however, CO preset forward forwards the call 
if the first forward destination has not answered the call. VMID digits per CO line 
override station VMID. Calls ringing into ACD, UCD or VM Groups continue to ring the 
group. The CO call does not forward when ringing one of these types of groups.
Preset Call Forward - Stations -- Each station user may have Preset Call Forward in the 
database to direct incoming, transferred, as well as intercom calls to other destinations in 
the system. The system allows for different destinations based on a Busy or a No Answer 
condition, as wells as internal versus external (CO) call. 
						

							2-36Call Forward - Preset
Chapter 2 - Features and Operation
Preset Call Forward - Station
Description
The Preset Call Forward feature provides separate Busy and No Answer destinations for 
internal and external calls with a No Answer Timer associated to each station. External calls 
ringing that particular station, transferred calls, and internal calls follow this Preset Forward 
feature.
Use Flash 50 programming when you want to modify a range of stations’ attributes using 
fixed station numbers.
Use Flash 51 programming to modify a single station’s attributes using a flexible station 
number.
Programming Steps
To program internal and external calls with separate Busy and No Answer destinations, 
perform the following steps.
1. Press FLASH and dial [50] or dial [51]. Flexible button #24 (New Range) is lit and one of 
the following messages displays:
2. Enter the range of fixed station numbers (100-351) to be programmed. If only one station 
is being programmed, enter that number twice, e.g., [100 100].
-or-
Enter a valid flexible number (100-8999) to be programmed.
Valid destination entries are:
System Speed Bin Numbers
Flexible Station Numbers
Flexible Voice Mail Group Numbers
Flexible Hunt Group Numbers
Flexible ACD/UCD Group Numbers
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
STATION ATTRIBUTES
SELECT A STATION RANGEENTER STATION NUMBER
If HOLD is pressed without entering a station range, ALL stations are selected. 
						

							Call Forward - Preset2-37
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible button #19 is lit. The display updates to reflect current programming for Page A:
4. Press button #21. The display updates to reflect current programming for Page C.
Internal No Answer Destination
1. Press Button #1. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Internal Busy Destination
1. Press Button #2. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
External No Answer Destination
1. Press Button #3. The following message displays:
2. Enter a valid flexible destination number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE A
ENTER  BUTTON  NUMBERSXXX      PAGE A
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
Flash 50 - Fixed Numbers Flash 51 - Flexible Numbers
XXX -  XXX  PAGE C
ENTER  BUTTON  NUMBERSXXX      PAGE C
ENTER  BUTTON  NUMBER
XXX-XXX = fixed station range XXX = 3- or 4-digit flexible number
INTERNAL  NO  ANSWER  FWD
####
INTERNAL  BUSY  FWD
####
EXTERNAL NO ANSWER FWD
#### 
						

							2-38Call Forward - Preset
Chapter 2 - Features and Operation
External Busy Destination
1. Press Button #4. The following message displays:
2. Enter a valid flexible number and press HOLD.
3. To delete the entry, press the [#] key and then press HOLD.
No Answer Timer
1. Press Button #5. The following message displays:
2. Enter a valid number (00-99) and press HOLD (00=disable).
DEFAULT … No Answer Timer is set at 10 seconds.
Conditions
» Station Forwarding overrides the Preset Forward settings.
» Only one station at a time can be programmed when using a flexible station number.
» When in Flash 51 programming, if you press HOLD without specifying a flexible number 
to be programmed, you will get the station that is in port/station 100.
Preset Call Forward - CO Line
Description
The Preset Call Forward Destination feature enables a CO line to initially ring at multiple 
stations and forward to a pre-determined destination. The destination can be a station 
(EKT-SLT), Voice Mailbox, ACD/UCD group, or Hunt group. Each CO line has a Preset Forward 
Timer. Each CO line also has a VMID field to allow sending of specific VM digits when a CO line 
forwards to a VM group. Calls ringing into ACD/UCD Groups or Voice Mail Groups continue to 
ring the group. The CO line does not forward when ringing one of these types of groups.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
EXTERNAL  BUSY  FWD
####
NO  ANSWER  TIMER 00-99
10
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected. 
						

							Call Forward - Preset2-39
Chapter 2 - Features and Operation
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. 
Flexible Button #19 (Page A) is lit.
4. Press the Page B flexible button (Button #20). The following message displays:
XXX-XXX = CO Line Range
5. Press the PRESET FWD DESTINATION flexible button (Button #5). The following message 
displays:
6. Enter a valid forward destination on the dial pad.
[9020-9999] = System Speed Bins
[100-351] = Station Extensions
[440-447] = Voice Mail Groups 1-8
[450-457] = Hunt Groups 1-8
[550-557] = UCD Groups 1-8
[550-565] = ACD Groups 1-6
7. Press HOLD. A confirmation tone sounds and the LCD display updates.
DEFAULT … No destinations are assigned.
Preset Forward Voice Mail ID
Description
The Preset Forward Voice Mail ID feature allows a programmer to assign which digits are sent 
to voice mail when a CO line is programmed to Preset Forward.
Programming Steps
1. Press the PRESET FWD VMID flexible button (FLASH 40, Page B, Button #6). The 
following message displays:
2. Enter a valid number on the dial pad that corresponds to 0-9999 for Voice Mail ID digits.
3. Press HOLD to complete the entry. A confirmation tone sounds and the display updates.
To delete numbers currently entered:
1. Press [#] button four times.
2. Press the HOLD button to update. (All information is erased.)
DEFAULT … No digits are sent.
XXX - XXX  PAGE  B
ENTER  BUTTON  NUMBER
PRESET FORWARD DEST
####
PRESET  FORWARD  VMID 0-9999
#### 
						

							2-40Call Forward - Preset
Chapter 2 - Features and Operation
Preset Forward Timer (Incoming Call to a Destination)
Description
The Preset Forward Timer determines the time an outside line rings before being forwarded 
to a predetermined destination as programmed in FLASH 50, Page C, Buttons 1-4. If a forward 
destination is programmed in the CO line field, the CO calls forward to that destination after 
the CO preset forward timer expires. This forward occurs regardless of how many stations the 
line is ringing.
This feature applies to initial CO ringing lines only and works with Preset Forward CO Line 
assignments. The CO Line Preset Forward Timer setting is variable from 00-99 seconds. A [00] 
entry disables the timer and the feature is disabled.
Programming Steps
1. Press FLASH and dial [40]. The following message displays:
2. Enter a valid number for the range of lines being programmed. If only one line is being 
programmed, enter that number twice (001 001).
3. Press Button #21 to select Page C. The display updates. The following message displays to 
indicate current programming of that line or group of lines:
XXX-XXX = CO Line Range
4. Press the PRESET FWD TIMER flexible button (FLASH 40, Page C, Button #8). The 
following message displays:
5. Enter valid number on dial pad which corresponds to 00–99 seconds.
6. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … CO Line Preset Forward Timer is set at 10 seconds.
CO  LINE  ATTRIBUTES
SELECT  A  CO  LINE  RANGE
If HOLD is pressed without entering a CO range, ALL CO lines are selected.
XXX - XXX  PAGE  C
ENTER  BUTTON  NUMBER
PRESET  FWD  TIMER 00-99
10 
						

							Calling Forward Override2-41
Chapter 2 - Features and Operation
Calling Forward Override
Description
The Call Forward Override feature allows a user to reach a station that is call forwarded. This 
allows the calling station to override the forwarding which allows the user to use Off Hook 
Voice Over (OHVO), Executive Override, Monitor, Message Wait Indication, Camp On, or Call 
Back Request at that station rather than forwarding to another destination.
Operation
1. Dial [5#] followed by the desired station extension.
2. Press the appropriate preprogrammed button.
Call Back = [622]
Camp On = [620]
Executive Override = [625]
Message Wait = [623]
OHVO = [628]
Calling Station Handsfree Mode Override
Description
Enables a calling station to override a called station’s T intercom setting.
Operation
When placing a call to a station and handsfree is desired:
1. Dial [7#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call connects to the station in handsfree mode).
Calling Station Tone Mode Override
Description
Enables a calling station to override a called station’s H or P intercom settings.
Operation
When placing a call to a station and tone ringing is desired:
1. Dial [6#] on the dial pad.
2. Dial the extension number,
-or-
Press DSS button of desired station (call tone rings station). 
						

							2-42Call Park
Chapter 2 - Features and Operation
Call Park
Call Park - System
Description
An outside line can be placed into one of eight system park locations and can be retrieved by 
any station that has a direct line appearance or an available Loop button. Parked calls have 
their own recall timer that recalls the originating station, and if still unanswered, the 
Attendant(s). An outside line may also be placed into a station park location. The station user 
then dials a code followed by their station number to retrieve the call.
Operation
To consult, page, or call an internal party while connected to an outside line:
1. Press the preprogrammed CALL PARK flexible button. A confirmation tone sounds.
-or-
Press TRANS button. The caller is put on hold. Dial parking location (430 to 437) or press 
the preprogrammed CALL PARK flexible button. A confirmation tone sounds.
2. If busy tone is received, press TRANS once to reconnect with the caller. Press TRANS again 
and dial another park location or press another CALL PARK flexible button for a different 
parking location.
Call Park Pickup - System
To retrieve a Parked Call:
1. Lift handset or press ON/OFF button.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed 
CALL PARK flexible button for that park location.

SINGLE LINE TELEPHONE
To place an outside call on hold and consult with, page, or call an internal party before 
transferring the outside call:
1. Depress and release the hookswitch. The caller is put on Exclusive Hold.
2. Dial parking location (430 to 437). A confirmation tone sounds.
3. If busy, depress and release hookswitch twice, dial another park location, then hang up.
To retrieve a parked call:
1. Lift the handset.
2. Press the [#] button.
3. Dial parking location (430 to 437) where the call was parked.