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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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![Page 377
Attendant Unavailable3-15
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press FLASH and dial [10]. The following message displays:
2. Enter a valid station number (100-8999) on the dial pad, followed by a “1” to add or “0” to
delete the attendant assignment.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Station 100 is assigned as the first attendant.
Attendant Unavailable
Description
The Attendant Unavailable feature lets Attendant...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-376.png "Page 377
Attendant Unavailable3-15
Chapter 3 - Attendant Features and Operation
Programming Steps
1. Press FLASH and dial [10]. The following message displays:
2. Enter a valid station number (100-8999) on the dial pad, followed by a “1” to add or “0” to
delete the attendant assignment.
3. Press HOLD to save the entry. A confirmation tone sounds and the display updates.
DEFAULT … Station 100 is assigned as the first attendant.
Attendant Unavailable
Description
The Attendant Unavailable feature lets Attendant...")
![Page 384
3-22Display Timer
Chapter 3 - Attendant Features and Operation
Station ID for DSS / BLF Console With Map
Description
Each system port must be programmed to identify the type of station that operate on that
port. Each station type must be identified.
Programming Steps
1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1).
2. Dial [1-5] on the dial pad to identify the DSS map number. Refer to “Mapping Options” on
page 3-16.
3. Enter a valid station number to which the DSS/BLF Console is...](http://img.usermanuals.tech/thumb/5738/85241/w64_triad-xts-sys-prog-and-operation-ver-1-1_d-383.png "Page 384
3-22Display Timer
Chapter 3 - Attendant Features and Operation
Station ID for DSS / BLF Console With Map
Description
Each system port must be programmed to identify the type of station that operate on that
port. Each station type must be identified.
Programming Steps
1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1).
2. Dial [1-5] on the dial pad to identify the DSS map number. Refer to “Mapping Options” on
page 3-16.
3. Enter a valid station number to which the DSS/BLF Console is...")
DSS/BLF Console with Map3-19 Chapter 3 - Attendant Features and Operation Map #3 -- By default is to be used with Map #2 in that it has the remaining stations, 148-195, to provide a full Station mapping. All of the buttons on Map #3 are flexible and can be changed by the user. This map can be duplicated on another DSS/DLS Console and assigned to the same station. Figure 3-4: DSS Console Map #3
3-20DSS/BLF Console with Map Chapter 3 - Attendant Features and Operation MAP #4 -- By default, CO Lines 1-48 appear in sequential order. Figure 3-5: DSS Console Map #4
DSS/BLF Console with Map3-21 Chapter 3 - Attendant Features and Operation Map #5 -- By default, CO Lines 49-96 appear in sequential order. Provides the receiving station with CO Line buttons when used in conjunction with DSS Map #4 for a full 96 CO Line mapping. CO Line ringing on Maps 1, 4 and 5 is determined by CO Line Ringing Assignments. Figure 3-6: DSS Console Map #5 Transfer Search Description Allows the Attendant to make a series of intercom calls without hanging up the handset. Operation An intercom connection is switched to another station whenever a DSS key is pressed. Pressing the next DSS key terminates the previous intercom call.
3-22Display Timer Chapter 3 - Attendant Features and Operation Station ID for DSS / BLF Console With Map Description Each system port must be programmed to identify the type of station that operate on that port. Each station type must be identified. Programming Steps 1. Press the STATION ID flexible button (FLASH 50, Page B, Button #1). 2. Dial [1-5] on the dial pad to identify the DSS map number. Refer to “Mapping Options” on page 3-16. 3. Enter a valid station number to which the DSS/BLF Console is associated. 4. Press HOLD to save the entry. A confirmation tone sounds and the display updates. X = 1-5 XXX = Station Number Display Timer Description The Attendant Display Timer changes the way in which multiple calls ringing at the Attendant station are displayed. If two calls are ringing at an Attendant station, when the station goes off hook, the first call is answered. The LCD display then updates to show the second call that is ringing, which sometimes does not allow the station to view the current call’s LCD information. The display timer keeps the current call’s information on the LCD for a programmable time period before showing any other calls ringing in at the time. The Attendant Display Timer setting is variable from 00-99 seconds. Programming Steps 1. Press the ATTENDANT DISPLAY TIMER flexible button (FLASH 02, Button #2). The following message displays: 2. Enter a valid number on the dial pad that corresponds to 00-99 seconds. When identifying a station as a DSS / DLS console, you must also enter the station number of the key telephone to which the DSS / DLS console is associated. To associate a DSS console with Station 100, the entry would be 1100 [HOLD]. STATION ID 0-8 KEYSET - SP 24BTN STATION ID 0-8 DSS MAP X ASSOC XXX AT TENDANT DISPLAY 00-99 01
ICLID Call Management Tables 3-23 Chapter 3 - Attendant Features and Operation 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Attendant Display Timer is set for 1 second. ICLID Call Management Tables Description Two ICLID Call Management Tables are maintained in the system. These tables consist of an Answered Call Management Table and an Unanswered Call Management Table. Each have a 100 entry capacity. Answered Call Management Table Description The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered. The table can store up to 100 entries of the most recently answered ICLID calls. A station may dial a unique access code to view the entries, scroll through the entries, and dial a desired entry back. The table displays the number as well as the station that answered the call. Operation This table may be accessed from any user station display phone so the answered calls may be reviewed and handled by the end user. Any Attendant station(s) can delete a table entry, one entry at a time. Upon entering the review process, the functions available to a phone are: Conditions » Telco must activate Caller ID service. » Auto Attendant calls are considered answered. Table 3-2: ICLID Answered Call Management Function Button Go to beginning of table Dial Code 659 Review next item in table entry MUTE Step to next table entry HOLD Delete table entry (Attendant only) FLASH Exit table review function ON/OFF Step to previous table entry TRANSFER Call Back SPEED
3-24Recall Chapter 3 - Attendant Features and Operation Unanswered Call Management Table Description An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned. This table may be accessed from any display telephone to review unanswered calls. Only an Attendant station(s) can delete an entry from this table. Operation This table may be accessed from any station display phone so that the unanswered calls may be reviewed and handled by the end user. Upon entering the review process, the functions available to a phone are: Conditions » Telco must activate Caller ID service. » Auto Attendant calls are considered answered. Recall Description A held CO call left unattended by a station recalls the Attendant(s) after a programmable time period elapses. A recalling CO line flashes at a distinctive rate and has an LCD display that identifies the originating station of the unanswered call. Operation To answer a recall, press OUTSIDE LINE button that is flashing at a very fast rate. Conditions » Recall does not apply to intercom calls placed on hold. Table 3-3: ICLID Unanswered Call Management Function Button 1. Go to beginning of table Dial Code 635 2. Review next item in table entry MUTE 3. Step to next table entry HOLD 4. Delete table entry (Attendant only) FLASH 5. Exit table review function ON/OFF 6. Step to previous table entry TRANSFER 7. Call Back SPEED
Release Button3-25 Chapter 3 - Attendant Features and Operation Attendant Recall Timer Description The Attendant Recall Timer determines the time a recalling call rings at the attendant station(s) before the system releases the line. When a CO Line recalls to the Attendant station and is still unanswered, the system releases the line at the expiration of this timer and automatically places the line to an idle condition. The Attendant Recall Timer setting is variable from 00–60 minutes. An entry of 00 causes the Attendant(s) station to ring until answered. Programming Steps 1. Press the ATTENDANT RECALL TIMER flexible button (FLASH 01, Button #3). The following message displays: 2. Enter a valid number on the dial pad that corresponds to 00-60 minutes. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … Attendant Recall Timer is set for 1 minute. Release Button Description The Release Button feature lets the station user disconnect calls while off-hook (on handset, not speakerphone), speeding up call handling time. While off-hook (on handset, not speakerphone) on an intercom call, transfer sequence, page announcement, or CO call: Press the preprogrammed RELEASE button [641] to terminate intercom call, transfer sequence, page announcement or CO call. ATND RECALL TIMER 00-60 01
3-26Speed Dial - System Storing Chapter 3 - Attendant Features and Operation Speed Dial - System Storing System Speed numbers must be entered by the first programmed Attendant. If no Attendant is specified, enter at Station 100. 1. Press SPEED once, then press desired outside line key; or select an outside line automatically by pressing the SPEED button twice. 2. Dial the System Speed bin location (9020-9999). 3. Dial telephone number. 4. Press the SPEED button. 5. Hang up. Pressing the TRANS button during number entry initiates a Pulse-To-Tone switchover. Pressing the HOLD button during number entry inserts a Pause. Pressing the FLASH key inserts a Flash into the speed number. Pressing the TRANS button as the first entry in the speed bin inserts a no-display character causing the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed. Speed Bin numbers 9060-9099 ARE NOT monitored by Toll Restriction.
4 Call Distribution - ACD/UCD This chapter covers the topics of Automatic Call Distribution (ACD) and Uniform Call Distribution (UCD).