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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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Voice Mail In-Band Features2-323 Chapter 2 - Features and Operation Programming Steps 1. Press the VOICE MAIL GROUP flexible button (FLASH 85, Button #13). The following message displays: 2. To print data for Voice Mail Group Parameters, press the HOLD button. The following message displays: When the system finishes sending the requested information to the printer, a confirmation tone sounds. Voice Mail In-Band Features In-Band Signaling Integration Description The XTS allows programming so that if a station programmed to receive incoming CO line ringing is forwarded to Voice Mail, they may have incoming callers routed directly into their station’s voice mail box through the use of In-Band signaling. Alternately, incoming CO lines can be programmed to ring directly into the Voice Mail system. In this case, callers are answered by the Voice Mail or Auto Attendant Main greeting. Incoming CO callers can be call forwarded into Voice Mail automatically, if a Preset Forward Destination is programmed for that CO line and the same CO line programmed to ring at one station. CO lines may also be programmed to ring at an Attendant station, call forward into the Voice Mail system (if programmed to ring at one Attendant station) and presented to the main greeting (not the Attendant stations mailbox) even when ID digits are enabled. Entries into the Voice Mail In-Band Features determines the in-band signaling required for ICID Incoming ID Digits (forwards incoming CO callers directly to a Station’s Voice Mail Box), and Forward to VM Groups (lets voice mail calls, upon reaching a forwarded to VM station, forward back into the voice mail system). PRINT VM GROUP PRESS HOLD PRINTING VM GROUP IN-BAND DIGS CO CALLFORWARD TO VM GROUPSVM BROKER CALLSVM ID DIGITS 1Q2W3E4R REMOTE VM NUMBERVM ENABLEVM PORT 5T6Y7U8I
2-324Voice Mail In-Band Features Chapter 2 - Features and Operation Programming Steps Press FLASH and dial [67]. The following message displays: Voi ce Ma il In - B an d D ig i t s Description The Voice Mail In-Band Digits feature enables and disables station in-band signaling. Incoming CO callers can be Station Call Forwarded into voice mail only when the ringing CO line is programmed to ring at one station. CO lines programmed to ring at an Attendant station, call forward into the voice mail system (if programmed to ring only at one Attendant station). Callers are presented to the main greeting (not the Attendant station’s mail box) even when ID digits are enabled. Programming Steps 1. Press the IN-BAND DIGS CO CALL flexible button (FLASH 67, Button #1). The following message displays. 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … ID Digits for incoming CO calls is enabled. Voice Mail Transfer / Forward Description The Voice Mail Transfer/Forward feature forwards voice mail calls, upon reaching a forwarded to VM station, back into the voice mail unit. It is useful when VM ports are being used as both Auto Attendant and VM ports. This feature can be enabled/disabled for all VM groups. Programming Steps 1. Press the FORWARD TO VM GROUPS flexible button (FLASH 67, Button #2). The following message displays: VM FEATURES ENTER BUTTON NUMBER IN-BAND DIGS CO CALL 0-1 ENABLED FORWARD TO VM GROUPS 0-1 ENABLED
Voice Mail In-Band Features2-325 Chapter 2 - Features and Operation 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … VM Transfer/Forward feature is enabled. Voice Mail Broker Description The Voice Mail Broker Calls feature modifies the operation of voice mail ports when disabled. Broker operation is unavailable when using supervised transfers to stations. When enabled, the current broker mode operation during supervised transfers remains in effect. This means the call to the station remains as the second party in a broker mode. If disabled, the VM port disconnects the call to a station and returns to the original party. Programming Steps 1. Press the VM BROKER CALLS flexible button (FLASH 67, Button #3). The following message displays: 2. Enter a 0 or 1 to Enable/Disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … VM Broker feature is enabled. Voice Mail ID Digit Length Description The Voice Mail ID Digit Length feature modifies the station and CO voice mail identification fields such that the maximum length of these fields is four digits. Programming Steps 1. Press the VM ID DIGITS flexible button (FLASH 67, Button #4). The following message displays: 2. Enter a valid number (2, 3, or 4) that corresponds to the number of digits to be dialed. 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … VMID length is set to 3 digits. VM BROKER CALLS 0-1 ENABLED VM ID DIGITS 2-4 3
2-326Voice Mail In-Band Features Chapter 2 - Features and Operation Remote Voice Mail Programming Description This feature is used to specify the pilot hunt number of the centralized voice mail system in a networking system. Refer to “Remote Voice Mail Programming” on page C-26. Voi ce Ma il Mo dem Acc e ss Description You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. Programming Steps To enable or disable the VM port: 1. Press the VM PORT flexible button (FLASH 67, Button #6). The following message displays: 2. Enter a 0 or 1 on the dial pad to enable/disable this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT . . . VM Port is disabled. To indicate which port is used to connect the voice mail system and the telephone system: 1. Press the VM PORT NUMBER flexible button (FLASH 67, Button #7). The following message displays: 2. Enter a valid number (3-5) to indicate the port to be used. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT . . . VM Port Number is Port 3. Operation To access the voice mail system, you can either: Dial [498] -or- Ring directly to 498 -or- Be transferred to 498 VM PORT 0-1 DISABLED VM PORT NUMBER: 3-5 3
Voice Mail One-Touch Recording 2-327 Chapter 2 - Features and Operation Conditions » The use of this feature requires the use of a straight-thru modem cable connected from the voice mail system to one of three ports on the XTS system. Use either port 5 on the MPB2 or ports 3 or 4 on the optional SIU. Voice Mail One-Touch Recording Description The Voice Mail One-Touch Recording feature allows the station user, while on an internal/ external call, to press a button and have the system record the conversation in the station user’s mailbox. Code [649]+[VVV], where VVV=440-447 for desired VM group. One-Touch Recording uses Table 7 from the Voice Mail Outpulsing Table. Refer to page 2-329. Operation While on an internal or external call: 1. Station user presses the preprogrammed VM RECORD button. The LED flutters red at 240 ipm during the setup and the following message displays: 2. Once the system connects to the station, the user’s mailbox, the flexible button LED lights solid green and the LCD displays: To pause or resume recording after a pause, press the preprogrammed 655 key. 3. When the user finishes recording, press the preprogrammed VM RECORD button. The LED extinguishes and the normal LCD call information displays. ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Use of this feature when the One-Touch Recording Warning Tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature. MiniVoice does not support Voice Mail One-touch recording. RECORDING SETUP MMM DD YY 00:00 am RECORDING MMM DD YY 00:00 am
2-328 Vo ic e Ma il O n e- To u ch Rec o rd i n g Chapter 2 - Features and Operation Conditions » If the user hangs up without terminating the record function, the system performs the exit procedure as described in step 3 above. » If the user presses the TRANS, CAMP ON, MSG, or FWD buttons during recording, pressing the button is ignored. » During the recording setup, pressing the CONF button is ignored. » If a VM port is not available when the station user wants to record, the user receives the following display (lasts six seconds): ( The user may retry after the display extinguishes.) » In the recording mode, pressing the CONF button lets the user add members to the recording (conference). Normal conference operation/conditions apply. » If the FLASH or HOLD button is pressed during the recording, the recording is terminated. » If a station user presses the record button while in a two-party conference, it is recorded. If the button is pressed a second time, the conference ends and the call is returned to a two-way conversation. » Only one active recording per station is allowed. » If a conference is being recorded and the conference master exits, the recording stays active. The recording stops if the initiator re-enters the conference and ends it, removes the record function, or the conference ends on its own. » Only the initiator of a conference can invoke/remove the record function during a conference. » A conference warning tone is not given to conference members, if the initiator is recording the conference and record tone is disabled. » Recording is not allowed for a station that is barged in, Executive Overridden, or on an active OHVO call. » An Unsupervised Conference Call can be recorded. One-Touch Recording Warning Tone Description The One-Touch Recording Warning Tone feature lets the installer enable/disable the One-Touch Recording Warning Tone on a system-wide basis. RECORDING UNAVAILABLE MMM DD YY 00:00 am Use of this feature when the One-Touch Recording Warn Tone is disabled may be interpreted as a violation of federal, state, or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature.
Voice Mail Outpulsing Table2-329 Chapter 2 - Features and Operation Programming Steps 1. Press the ONE-TOUCH RCD WARNING TONE flexible button (FLASH 06, Button #10). The following message displays: 2. Enter a 0 or 1 on the dial pad to enable/disable the use of this feature. [0] = Disabled [1] = Enabled 3. Press HOLD to save the entry. A confirmation tone sounds. DEFAULT … Recording Warning Tone is enabled. Vo i c e Ma i l O u t p u l s i n g Ta b l e Voice Mail In-Band Signaling Description Entries in one of the eight Voice Mail Outpulsing Tables determine the In-Band signaling required for: Retrieving messages (allows stations to pick up mail). Leaving messages (allows stations to leave messages in voice mail). RECORDING WARN TONE 0-1 ENABLED TABLE 0TABLE 1TABLE 2TABLE 3 1Q2W3E4R TABLE 4TABLE 5TABLE 6TABLE 7 5T6Y7U8I DISCONNECT TABLE 8 9O10 P11 A12 S 13 D14 F15 G16 H 17 J18 K19 L20 ; 21 Z22 X23 C24 V
2-330Vo i c e M a i l O u t p u l s i n g Ta b l e Chapter 2 - Features and Operation Suggested Uses: Build a table (0 for example) for any additional digits other than the station extension number (e.g., Voice Mail Box number) needed for a caller to leave a message in a station’s mailbox (Leave). Build another table (1 for example) for any additional digits needed for a mailbox holder to retrieve a message (Retrieve). By Default: Programming Steps 1. Press FLASH and dial [66]. The following message displays: Y = Table Index (0–7) X = Entered Digits (0–9, #, , Pauses) 2. The TABLE 00 flexible button (Button #1) led is lit. To change tables, press the appropriate flexible button (Buttons 2–8) and perform the following procedures. 3. Dial one of the following, when required: [0] = If a prefix is required [1] = If a suffix is required [#] = If entry is to be deleted 4. Enter up to 12 digits, including [ ] and [#], TRANS button = pause. 5. Press HOLD to save the entry. A confirmation tone sounds and the display updates. To clear entries in a table: Press the pound key once [#], followed by HOLD. Table 0Prefix = P7 (Pause+7) Suffix = None Table 1Prefix = P7 (Pause+7) Suffix = Table 7Prefix = P7 (Pause+7) Suffix = 2 (Used for One-Touch Record) Entries are not required in the Outpulsing Table. However, a table must be referenced when setting up the Voice Mail groups for the system to send digits to the voice mail. VOICE PRE XXXXXXXXXXXXE MAIL Y SUF XXXXXXXXXXXXE
Voice Over the Internet Protocol 2-331 Chapter 2 - Features and Operation Voice Mail Disconnect Table Description A disconnect signal can be programmed into the XTS system to notify the VM system that a call has been abandoned. This is accomplished through in-band signaling. If a CO or Intercom disconnect signal is detected, the XTS system sends a series of DTMF digits programmed in the voice mail disconnect table to the voice mail port. This can be any digit stream up to 12 digits including [ ] and [#]. This table serves all eight voice mail groups. When no digits are programmed in the disconnect table, silence is provided to the voice mail port followed by busy tone to aid the voice mail system to recognize that the caller has abandoned the call. The XTS system provides Loop Supervision monitoring while a CO call is connected to a port designated as voice mail and passes the Supervision to the voice mail. Programming Steps 1. Press the DISCONNECT TABLE 8 flexible button (FLASH 66, Button #9). This table number is used for the voice mail disconnect signal. 2. Enter up to 12 digits used for the disconnect signal, including [ ] and [#], TRANS button = pause. 3. Press HOLD to save the entry. A confirmation tone sounds and the display updates. DEFAULT … There are no entries in the Disconnect Table (Table #8). Voice Over the Internet Protocol The Discovery Voice Over the Internet Protocol (VoIP) printed circuit board (PCB) is for use on Vodavi key service units (KSUs), that includes the Vodavi telephone systems. It provides an Ethernet interface to connect the KSU to an Internet Protocol (IP) network. The latest in voice processing protocols and hardware technologies are used to provide the highest quality voice over an IP network. In addition to supporting a Vodavi KSU, compatible IP phones can establish calls with the Discovery VoIP card, allowing calls to be made to and from the IP phone. Refer to Appendix D, “Voice Over the Internet Protocol,” for detailed description and programming information. Loop Supervision must be enabled on the CO lines (in CO Line programming) for the VM Disconnect feature to operate. VOICE DIS E MAIL
2-332Vo l u m e C o n t r o l Chapter 2 - Features and Operation Volume Control Operation DIGITAL AND ELECTRONIC TELEPHONES The volume control on the Digital Key Telephone controls ringing, handset, and speakerphone volumes. It also affects the receive volume of the Wanderer cordless unit. The volume on 8-button digital telephones is controlled by dialing feature code 638 and then using [#] to increase volume or [ ] to decrease volume. The volume control on the Electronic Key Telephone consists of two wheels located on the right side of the telephone. Turning the wheel toward you decreases the volume. The front wheel controls voice, background music, and speakerphone volume. The rear wheel controls tone ringing volume. While using these function/features, Digital and Electronic Key Telephones display the following messages: Listening to Background Music ... Using the speakerphone on an Intercom call ... Using the handset on an Intercom call ... Using the speakerphone on a CO call ... SPEAKER BGM [#########] MMM DD YY HH:MM am SPEAKER CALL [#########] MMM DD YY HH:MM am HANDSET ICM [#########] MMM DD YY HH:MM am SPEAKER CALL [#########] MMM DD YY HH:MM am