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Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
Starplus Triad Xts Digital Key Telephone System System Programming And Operation Manual
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1 Introduction This manual provides the information necessary to operate and maintain the XTS System. The described features are based on the current software release. If any of these features do not work on your system, call your sales representative regarding upgrade of your system.
1-2General Description Chapter 1 - Introduction General Description Allows Flexibility and Software Control The XTS Digital Key Telephone System is a fully digital hybrid Key Telephone System, designed to meet the telecommunication needs of medium or large sized business offices. The system has been designed to allow a high level of software control over the systems hardware. The software incorporates a vast array of features and capabilities including PC Database Administration, Least Cost Routing, ACD, etc. The XTS achieves a high level of flexibility by: Employing a Universal Card Slot architecture with the 1st, the 2nd and 3rd cabinet to house plug-in Printed Circuit Boards, and Providing support for different types of instrumentation. Incorporates Command Processing & Voice Switching The XTS System incorporates state of the art digital technology for command processing and voice switching, using a Pulse Code Modulation/Time Division Multiplexing (PCM/TDM, A law or U law) distributed switching matrix. Supports Multiple Devices The XTS system supports a combination of Digital Keysets, various kinds of ISDN terminals, and wireless terminals as well as analog single line devices. With the keysets, commonly used features are activated by direct button selection. Additionally, many functions may be accessed by dialing specific codes or optionally, by assigning these dial codes to Flexible Buttons on the keyset. In addition to key telephones, an array of optional terminals is available. With the flexibility of the XTS extensive feature content, and the capability to use an array of instruments, the XTS can be tailored to meet the short and long term needs of the most demanding customer requirements. Provides for KSU Expansion The KSU of the XTS is a wall-mounted cabinet that houses the MB (Mother Board) and card slots for the CO line/Key Station/SLT/ISDN/LAN interface boards, and other useful boards. The three-story KSU expansion system allows ample room for future growth.
General Description1-3 Chapter 1 - Introduction System Features This page displays a condensed list of the extensive features available in the XTS System: 911 Feature Hunt Groups Account Codes ICLID / Caller ID Answering Machine Emulation Idle Speaker Mode Attendant Assignment / Features Incoming Calling Line Identification Automatic Call Distribution (ACD) Initializing - System Parameters Automatic Privacy Intercom Background Music Inter-Digit Time-Out Battery Back-Up (Memory) ISDN / ISDN Programming Baud Rate Assignments Keyset Mode Cabinet/Card Programming Last Number Redial Call Back LCD - Contrast Call Coverage LCD - Display Call Forward Least Cost Routing (LCR) Call Forward - Preset Message Wait Calling Forward Override Message Waiting Reminder Tone Calling Station Handsfree Mode Override Music-On-Hold Calling Station Tone Mode / Override Mute Key Call Park - Station Name In Display Call Park - System Name / Number Translation Table Call Pickup Networking Systems - Tables Call Transfer Night Service Camp On Off-Hook Signaling Centrex/PBX Off-Hook Voice Over Class Of Service (COS) Outside Calls CO Flexible Port Assignment Paging CO Line - Access Pause Timer CO Line Attributes PBX Dialing Codes CO Line DTMF Sending Personal Messages CO Line Group Preferred Line Answer CO Line - Identification Printing - System Parameters CO Line - Incoming Ringing Assignment Privacy Release CO Line Loop and Pool Buttons Private Line CO Line - Loop Supervision Recall CO Line - Queue Repeat Redial CO Line - Ringing Options Relay Programming CO Port Parameters Remote Administration CO Ring Detect Timer Remote System Monitor And Maintenance Conference Ring Down/Hot Line/Off-Hook Preference Cordless Key Telephone Unit Feature Button Save Number Redial (SNR) Database Administration Serial Number (MPB) Database Printout (Dump) Single Line Telephone (SLT ) Dial By Name Software Identification (MPB) Dial Pulse Sending Software Version (MPB) Direct Inward Dialing (DID) Speakerphone Direct Inward System Access (DISA) Speed Dial Direct Station Selection / Busy Lamp Field Station Attributes Direct Transfer Mode Station Identification Directory Dial Station Message Detail Recording Distinctive Ringing Station Relocation Do Not Disturb Station Speed Dial Numbers Executive Override System Parameters Executive / Secretary Pairs System Reset External Day Ring System Speed Bin Access External Night Ring T-1 Trunking Fixed Station/Port Number T-1/ISDN Alarm Programming Flash Rates (Programmable) Text Messaging (Silent Response) Flexible Button Assignment Toll Restriction Flexible Numbering Uniform Call Distribution (UCD) Group Listening Universal Day/Night Answer Headset Mode Voice Mail Hold - Exclusive Voice Mail In-Band Features Hold - Preference Voice Mail One-Touch Recording Hold - System Voice Mail Outpulsing Table Hot Keypad Voice Over the Internet Protocol ( VoIP) Hot Line / Ring Down Volume Control
1-4General Description Chapter 1 - Introduction Digital Keyset Telephones Each XTS System provides all the keys, indicators, and features described. Handset and Speaker are located at the left side of the front panel. A handset is provided to allow confidential conversation when desired. Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook. When this occurs, audio is transmitted to the station user through the station’s speaker. Flexible Buttons provide access to idle outside lines, DSS/BLF for internal stations, access speed dial numbers and activate features. These buttons can be programmed by the individual station user. The default flexible feature buttons are described as follows: » CALL BACK button lets you initiate a call back request to another busy station. As soon as that station becomes idle, the station that left the call back request is automatically signaled. A flexible button must be assigned to use this feature. » PICK-UP button lets you pick up a tone ringing intercom call, transferred, incoming, or recalling outside call to a specific unattended station, by group or directed call pick-up. » DND (DO NOT DISTURB) button lets the user place their telephone into Do Not Disturb mode to eliminate incoming outside line ringing, intercom calls, transfers and paging announcements. The station in DND can use the telephone to make normal outgoing calls. On Attendant stations, this button becomes the system Night Mode button. A flexible button must be assigned to use this feature. » LINE QUEUE button lets you queue to an outside line when all lines in a group are busy. Your station is placed in queue, awaiting a line in the same group to become available. Outside Calls are announced by a tone signal repeated every 3.2 seconds. The corresponding outside line indicator flashes slowly. Intercom Calls can be tone ringing or voice announced. If voice announced, the receiving station receives three tone bursts prior to the announcement. If a tone ringing call, the receiving station hears a tone ring every 2.4 seconds. Enhanced 8-Button Speakerphone The Enhanced 8-button Digital Telephone is compact in size with many features normally found only in larger telephone. The 8 flexible, dual-color LEDs can be assigned as DSS,CO/PBX/Centrex or feature/function buttons. When used as DSS buttons, station status can be seen in a single glance. When used as CO/PBX/ Centrex buttons, line status is easily monitored. The 4 fixed features include oversized on/off and hold buttons and fixed volume buttons. The 4 flexible buttons can be assigned as a CO/PBX line, DSS button, Speed Dial or Feature button. To help manage calls more efficiently, this integrated speakerphone has call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook.
General Description1-5 Chapter 1 - Introduction Executive 12-Button Speakerphone The Executive 12-button Digital Telephone has 12 flexible buttons with dual color LEDs that can be assigned as DSS, CO/PBX/Centrex or feature/function buttons. Each flexible button can be assigned as a CO/ PBX line, DSS button, Speed Dial or Feature button. As DSS buttons, station status can be seen in a single glance. When used as CO/PBX/Centrex buttons, line status is easily monitored. The telephone also features 11 fixed feature buttons including on/off, mute and hold buttons, speed dial, message wait, forward and a volume control bar. Executive 24-Button Speakerphone The Executive 24-button Digital Telephone has 24 flexible, dual color LEDs that can be customized for each application. When the flexible button are used as DSS buttons, station status can be seen in a single glance. When they are used as CO/PBX/Centrex buttons, line status is easily monitored. This integrated speakerphone offers call announce with hands-free intercom and a hot keypad that allows dialing while the phone is on-hook. Elite 30-Button Large Screen Telephone The Elite 30-Button Large Screen Display telephone provides one-touch access to an interactive menu of commonly used features such as DND, last number redial, voice mail, speed dial, and call park. The large display telephone has 11 fixed-feature buttons and 30 flexible buttons that can be assigned as CO/PBX/Centrex lines, Station DSS, or feature/ function buttons. This telephone also features an integrated speakerphone, call announce with handsfree intercom, a volume control bar, a 7-line by 16-character LCD with 10 softkeys, and long life LEDs. Additional features include: on-screen name directory, a monthly calendar display, voice mail feature displays, and 11 message status options.
1-6General Description Chapter 1 - Introduction DSS Console When the DSS Console is added, 48 additional buttons can be used to support an attendant or answering position. Digital Keyset/Button Diagram The following illustration and its corresponding table describe the fixed features of the Vodavi 24-Button Digital Display Telephone. Programming Requirement A 24-button display telephone is necessary when programming the system features and functions available with the XTS System. Figure 1-1: Digital Key Telephone VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS H O L D STA 153 JUL 21 99 12:31 pm 12345 6 78 9 10 11 12 1314 15 16 O N / O F FM U T E 123 abcdef 456 jklmno 789 tuvwxy 0 oper ghi prs S#
General Description1-7 Chapter 1 - Introduction Table 1-1: Digital Key Telephone Buttons NUMBER FEATURE BUTTON FUNCTION 1Display (Executive Models only)Displays information about telephone status, dialing directories, and text message information. 2h.t.p. Used to select mode of operation: Handsfree, Tone, or Privacy. 3msg Key Used for Auto-CallBack to a telephone which has left a text message or to access voice messages. 4conf Key Used to establish conference calls. 5forward Key Used to forward your calls to another destination, such as a station or voice mail. 6speed Key Used to access speed dialing, save number redial, and last number redial. This button also is used to access flex button programming. 7trans Key Used to transfer an outside call from one station to another. 8mute Key Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you. 9camp-on Key Used to alert a busy station that an outside line is on hold and waiting for them. 10on/off Key Used to make a call without lifting the handset. 11flash Key Used to end an outside call and to restore dial tone without hanging up receiver. 12volume Key Used to adjust level of tones, background music, ringing, receiver volume, and display contrast. 13hold Key Used to place outside calls on hold or to retrieve held calls. 14Microphone Used to talk with other party without using the handset. 15Speaker Outputs tones and voice at your extension. 16Flexible Button Keys Used to access outside lines or access call-handling features.
2 Features and Operation Detailed descriptions of the System and Station features are presented in alphabetical order. An abbreviated feature index, that is organized in Flash code numerical sequence, is provided in Appendix F.
2-2About This Manual Chapter 2 - Features and Operation About This Manual Content Summary Chapters The following chapters contain the descriptions, programming steps, and operating procedures for the more commonly-used features and functions. 2 - Features & Operation 3 - Attendant Features & Operation 4 - Call Distribution - ACD / UCD Appendices These Appendix chapters contain detailed information on how to use the more complex features available. A - ICLID / Caller ID B - Least Cost Routing (LCR) C - Networking Systems D - Voice Over the Internet Protocol (VoIP) Worksheets and Tables have been placed at the end of this book for easy access to specific customer system information and frequently-used flash and feature codes. E - Customer Database Worksheets F - Quick Reference Tables Flash Codes Default Numbering Plan Part Numb ers