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Vodavi Starplus Hybrid Key Telephone System Installation Manual
Vodavi Starplus Hybrid Key Telephone System Installation Manual
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Digital Key Telephone Systems sTARPLUS@ SPD 1428 & 2858 310.18 PLACING CALLS ON EXCLUSIVE HOLD While connected to an outside line: a. Briefly press and release the hookswitch. (Call is placed on Exclusive Hold). To retrieve the call: a. Press and release the hookswitch again. 310.19 INTERCOM CALLING a. Lift handset. b. Dial 3-digit intercom number (loo-127 SPD 1428 or 100-l 55 SPD 2856). 4 310.20 LCR QUEUING (Automatic) If all lines available to you are busy, remain off-hook for four (4) seconds to automatically be queued onto LCR for an available line. ’ 310.21 LCR QUE CALL BACK If an LCR Queue Call Back has been activated: a. When telephone is signalled, answer the call. b. Desired telephone number will automatically be re-dialed. c. Wait for answer. Lift handset to converse NOTE: Only one LCR Queue Call Back request may be initiated by a station. When a second request is made, the first request will be canceled. 310.22 LCR CANCEL a. Lift handset. b. Dial the LCR Queue Cancel code, [626]. c. Replace handset or press ON/OFF button. 310.23 MESSAGE WAITING Leaving a Message Waiting Indication a. Lift handset. b. Dial intercom station. Receive no answer, or DND tone. c. Briefly depress and release the hookswitch. d. Dial [623]. e. Replace handset. Answering a Message Waiting Indication. Your message waiting lamp is flashing: a. Lift handset. b. Dial [663]. Station that left the message will ring. Only SLTs equipped with message waiting lamp will have access to this feature. OPX stations do-not have message wait capability. 310.24 OFF-HOOK PREFERENCE If your phone has been programmed for Off-Hook Preference, you will hear outside line dial tone when lifting the handset. When this operation is enabled, you may not have access to all features contained in this User Guide. However, consult your Centrex or PBX User’s Guide for additional features you may have. 310.25 PERSONALIZED MESSAGES Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station. To select one of the ten available messages: a. Dial [633] on the dial pad. b. Dial the two-digit code for the message which will appear. 00 clears messages 01 VACATION 02 RETURN MORNING 03 RETURN AFTERNOON 04 RETURN TOMORROW 05 RETURN NEXTWEEK 06 BUSINESS TRIP 07 MEETING 08 HOME 09 ON BREAK 10 LUNCH NOTE: This feature is not available to the atten- dan t(s). c. Hang up. (Activating DND or Call Forwarding cancels selected message.) 310.26 PAGING a. Lift handset. b. Dial the two-digit paging code. Wait for page warning tone 70 All Call - Internal & External 71 Internal Zone 1 72 Internal Zone 2 73 Internal Zone 3 74 Internal Zone 4 75 Internal All Call 76 [0] External All Call (All Ext Zones) 76 [z] External Zone Z=l-7 c. Speak in normal tone of voice to deliver mes- sage. 318-4 Issue 1, November 1991
Digital Key Telephone Systems Stations off-hook or in DND will not hear the page d. Press the hookswitch to complete the program- announcement. ming process. NOTE: When making a zone page or All Call page and the zone is busy, the page initiator will receive ringback tone until the zone becomes available. You will then hear a warning tone and can make the page announcement. d. Deliver page in normal tone of voice. e. Replace handset to terminate page. 310.29 STATION SPEED DIAL a. Lift handset. b. Dial [666]. c. Dial desired station speed bin number (00-l 9). 310.27 PERSONAL PARK (Flip-Flop) While connected to first call: a. Depress the hookswitch momentarily. Intercom dial tone is heard. b. Dial [228]. (call is placed in personal park). c. Dial desired number for 2nd call. d. Depress the hookswitch momentarily. Intercom dial tone is heard. e. Dial [228]. (1st call is returned and 2nd call is placed in personal park. The user can alternately connect to the other call by doing a hook flash and dialing [228] as many times as necessary. 310.28 PROGRAMMING YOUR NAME INTO THE LCD DISPLAY Every SLT extension has the capability to program the users name so that people using display tele- phones will see the name instead of the station number. 310.30 STORING STATION SPEED NUMBERS a. Lift handset. b. Dial [661]. c. Dial desired station speed bin number (00-19). d. Dial telephone number you wish to store. e. Briefly depress and release the hookswitch. (Confirmation tone is heard.) Line Group 1 will be programmed along with SLT speed numbers and thus Line Group 1 will be used when activating station speed dial from an SLT. 310.31 SYSTEM SPEED DIAL a. Lift handset. b. Dial [666]. c. Dial desired system speed bin number (20-99). 310.32 UNIVERSAL NIGHT ANSWER (UNA) Upon hearing an incoming signal: a. Lift handset. a. Lift handset. b. Dial [690]. c. Enter your name (up to 7 letters) using the b. Dial the UNA access code [#3]. You will be connected to ringing outside line. pattern shown below. N=62 l=l# 0=63 2=2# “=Ol “=Ol 3=3# ,=02 ,=02 P=71 4=4# +=03 ?=03 Q=74 HF /=04 /=04 R=72 5=5# j# s=73 6=6# 3 !=*I !=*I ,u !§=*2 !§=*2 T=81 7=7# a=*4 a=*4 U=82 8=8# V=83 ;;; 9=9# w=91 O=O# I# ;;; ;;; x=92 Space=1 1 ?=l 1 )=#2 )=#2 t-9 :=12 +=#3 +=#3 Y=93 ==#4 z=94 -=13 ‘=14 #=## ==#4 #=## A=21 B=22 C=23 D=31 E=32 F=33 G=41 H=42 I=43 J=51 K=52 L=53 M=61 310.33 UCD AVAILABLE/UNAVAILABLE If you are a UCD Agent, you may place your station in the Available mode to receive UCD type of calls or you may place your station in the Unavailable mode to block UCD type of calls from ringing at your station. To go Available: a. Dial [566] on the dial pad. You may now receive calls. To go Unavailable: a. Dial [566] on the dial pad. You are now blocked from receiving UCD calls. Issue 1, November 1991 31 O-5
STARPLUS@ SPD 1428 & 2856 Digital Key Telephone Systems SECTION 320 ATTENDANT FEATURE OPERATION 320.1 INTRODUCTION The Starplus Digital (SPD) Key Telephone System has a wide variety of features and flexible program- ming, allowing each telephone user to program his/her telephone to meet his/her own individual needs. This section of the manual contains the operating instructions for Attendant Key Telephone users and includes an illustration of the key telephone used in the Starplus Digital (SPD) Key Telephone System and description of the keys on the telephones and their functions. It is designed to provide step-by-step instructions for operating the Attendant(s) Digital Terminal(s) in the system. Visual and audible cues which accompany the various steps in the operation of the features are also include Literature similar to these operating instructions has been prepared for use by the customer in the form of an Attendant User’s Guide. 320.2 ATTENDANT KEY TELEPHONE STA- TION FEATURES Each Starplus Digital (SPD) Key Telephone System provides the following keys, indicators and features: HANDSET AND SPEAKER are located at the left side of the front panel. A handset is provided to allow confidential conversation when desire Lifting the handset from its cradle (going off-hook) disengages the station’s built-in speaker. The speaker is located directly below the center portion of the handset. The station may be operated with the handset on-hook. When this occurs, audio is transmitted to the station user through the station’s speaker. HOLD button enables you to place an outside caller on hold. TRANSFER (TRANS) button is used to transfer an outside call from one station to another. FLASH button is used to terminate an outside call and restore dial tone without having to hang up the handset. It is also used to transfer calls behind a PBX or Centrex within those systems. SPEED button provides you with access to speed dialing, save number redial and last number redial. This button is also used to access speed dial and flex button programming. MUTE button allows you to switch the built-in micro- phone on or off when using the speakerphone, or the handset microphone when using the handset. A flex button must be assigned to use this feature. ON/OFF button enables you to make a telephone call without lifting the handset. It turns the telephone on and off when using the speakerphone. FLEXIBLE BUllONS are used to access idle out- side lines, provide DSS/BLF for internal stations, access speed dial number and activate features. These buttons are programmed by the individual station user. The default flex feature buttons are described below: CAMP-ON (flex) button enables you to alert a busy party that an outside line is on hold and waiting for them. A flex button must be as- signed to use this feature. LINE QUEUE (flex) button allows you to queue onto an outside line when all lines in a group are busy. Your station is placed in queue awaiting a line in the same group to become available. A flex button must be assigned to use this feature. CALL BACK (flex) button allows you to initiate an automatic call back request to another busy station. As soon as that station becomes idle, the station that left the call back request is signalled. A flex button must be assigned to use this feature. PICK UP (flex) button allows you to pickup a tone ringing intercom call, transferred, incom- ing, or recalling outside line call to a specific unattended station either by group or directed call pick-up. MESSAGE WAIT (MSG WAIT) (flex) button allows you to initiate a message waiting indica- tion at stations that are busy, unattended, or in Do Not Disturb. Message Waiting Callback request left at your station will indicated by a flashing Msg Wait LED. CALL FWD (flex) button allows you to forward your calls to another station. DO NOT DISTURB (NIGHT SERVICE) (flex) button allows the Attendant(s) to place the sys- tem into Night Service mode. A flex button must be assigned to use this feature. CONFERENCE (CONF) (flex) button is used to establish and build conference calls. Issue 1, November 1991 320-l
Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 OUTSIDE CALLS are announced by a tone signal repeated every 3.2 seconds. The corresponding out- side line indicator will flash slowly. INTERCOM CALLS can be tone ringing or voice announce If it is voice announced, the receiving station will receive 2 bursts of tone prior to the announcement. If it is a tone ringing call, the receiv- ing station will hear a tone ring every 2.4 seconds. Figure 320-l 34 Button Attendant Digital Terminal 320-2 Issue 1, November 1991
sTARPLUS@ SPD 1428 & 2858 Digital Key Telephone Systems Table 328-l Starplus Digital Attendant Numbering Plan 108-l 27 Station Intercom Numbers (SPD 1428) 108-155 Station Intercom Numbers (SPD 2858) 22 [Cl Call Park Location 8-7 (system) 228 Personal Park = WI Hunt Group Pilot Numbers 6-7 MM Voice Mail Group Pilot Numbers 8-7 55 WI UCD Group Pilot Numbers O-7 588 UCD AvailableNnavailable 567 55 [U] UCD Calls in Queue Display 6# Dooc] Tone Mode Ring Option 601 Attendant Override 602 Disable Outgoing CO Line Access 603 CO Line Off-Net Forward 604 Night Service 620 Camp-On 621 Line Queue 622 Call Back 623 Message Wait 624 Conference 625 Executive Override 626 LCR Queue Cancel 627 Account Code Enter 631 Do Not Disturb 632 Background Music 633[zzl Personalized Messages 633 [00] Clear Personalized Messages 634 Headset Mode FWD All Call Forward [FWD]+[71 No Answer - Call Forward [FWD]+[8] Busy - Call Forward [FWD]+[S] Busy/No Answer - Call Forward [FWD]+[*] Off-Net - Call Forward 690 Name in Display Programming 691 [BB] Off-hook Preference Programming 692 Time & Date Programming (1st programmed Attendant) 70 All Call Page (Internal & External) 71 Internal Page Zone 1 72 Internal Page Zone 2 73 74 75 76 PI 76 PI Internal Page Zone 3 Internal Page Zone 4 Internal All Call Page External All Call Page (All Zones) External Page Zones 1-7 77 81 82 83 84 85 86 87 ~[wl 9 0 #O #l #22 [C] Meet-Me-Page Answer CO Line Group 1 (if LCR is enabled) CO Line Group 2 CO Line Group 3 CO Line Group 4 CO Line Group 5 CO Line Group 6 CO Line Group 7 All CO line Groups (CO Line Off-Net Forward) LCR or CO Line Group 1 (if LCR is disabled) Attendant Group Call Pick Up (Key & SLT Directed Call Pick-up (SLT) Call Park Pickup (Key and SLT) #3 Universal Night Answer [SPD] YY Speed Dial Access (00-l 9 Station) (20-99 System) [SPD] * Save Number Redial [SPD] # Last Number Redial XXX = Intercom Station Numbers YY = Speed Dial Bin numbers ZZ = Personalized Messages BB = Button Number U = UCD Group Number O-7 C = Call Park Location O-7 H = Hunt Group Number O-7 V = Voice Mail Group Number O-7 P = External Page Zone Number 1-7 NOTE: Items shown in BOLD may be pro- grammed onto FLEX Buttons. . Issue 1, November 1991 320-3
320.3 ANSWERING AN OUTSIDE CALL a. Lift handset. b. Press slow flashing outside line button. (If your telephone is programmed with Preferred Line Answer, you may answer an outside line by lifting the handset.) 320.4 PLACING OUTSIDE LINE ON HOLD a. If your system is programmed for Exclusive Hold Preference, press HOLD button once for Exclusive Hold and twice for System Hold. b. If your system is programmed for System Hold Preference, press HOLD button once for Sys- tem Hold and twice for Exclusive Hold. 4 320.5 ANSWERING A RECALLING OUT- SIDE LINE When an outside line has remained on hold for an extended period of time, you will be reminded with a recalling ring. a. Press outside line button flashing at very fast rate. b. Lift handset to converse. 320.6 AlTENDANT DISABLE OUTGOING ACCESS The attendant station can disable CO lines, prevent- ing outgoing CO calls. a. Lift handset or press ON/OFF button. b. Dial [602]. Confirmation tone is hear c. Depress the line button(s) of the CO Line(s) to be disable Confirmation tone is heard and the CO tine Button(s) LED is flashing. d. To re-activate the CO Line(s), repeat the steps followed to disable it. 320.7 ATTENDANT OVERRIDE If Attendant Override is allowed, Attendant(s) sta- tions may override or call stations that are either busy or in Do Not Disturb. If the Attendant calls a station that is busy on a CO call and wishes to alert them of a waiting call: a. Press the pre-programmed* AlTN OVERRIDE button. Three short tone bursts will be pre- sented to the called party. b. After five (5) seconds, the station’s CO line will automatically be placed on hold and the Atten- dant will be cut-thru. If the Attendant calls a station that is in Do Not Disturb mode and wishes to alert them of a call; a. Press the pre-programmed* AlTN OVERRIDE button. The station will be signalled with a Camp-on tone. ‘Refer to flexible button programming 320.8 ATTENDANT RECALL When an outside line has remained on hold for an extended period of time, you will be reminded with a recalling ring. a. Press outside line button flashing at a very fast rate. b. Lift handset to converse. 320.9 EXECUTIVE OVERRIDE Allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in conversation. If you call a busy station: a. Press pre-programmed* EXECUTIVE OVER- RIDE button. Executive station will be bridged onto the CO conversation in progress at the called station. Optional warning tone is heard and presented to all parties prior to cut-thru. b. Replace handset at Executive station to termi- nate the override. *Refer to Flexible Button Programming NOTE: If the busy party is connected via intercom to another party, the intercom connection will be dropped when the override occurs. CAUTION: USE OF THIS FEATURE WHEN THE EXECUTIVE OVERRIDE WARNING TONE IS DIS- ABLED MAY BE INTERPRETED AS A VIOLATION OF FEDERAL OR STATE LAWS, AND AN INVASION OF PRIVACY. CONSULT COUNSEL WITH RE- SPECT TO APPLICABLE LAWS BEFORE INTRUD- ING ON CALLS USING THIS FEATURE. NOTE: A decrease in volume may occur on the CO line after the barge-in occurs. 320.10 INTERCOM CALLING Placing an Intercom Call a. Press station key of party to be called (if pro- grammed at your phone); or dial station number (100 to 155). b. You will hear ringing if called station is in the ‘7” answering mode; or two bursts of tone if called station is in the “l-l” or “P” position. c. Lift handset or use speaker-phone, when tone bursts stop. d. Hang up to end call. Answering an Intercom Call With your intercom signal switch in the T mode, you will hear repeated bursts of intercom tone ringing and the HOLD button will slow flash. a. Lift handset or press ON/OFF button to an- swer. b. Hang up to end call. 320-4 Issue 1, November 1991
In the P mode, you will hear two bursts of tone and one-way announcement. The HOLD button will slow flash and the calling party cannot hear conversations in progress. In the H mode, you will hear two bursts of tone and an announcement. Reply handsfree or lift handset for privacy. 320.11 INCOMING CO LINES OFF-NET (via speed dial) Allows the first attendant station to forward incoming CO calls to an off-net location. In a speed dial bin, store the number of the off-net location where calls are to be forwarded. Follow instructions provided for storing station or system speed dial numbers. a. Dial [603] on the dial pad or press pre-pro- grammed* CO Off-Net Forward button. b. Dial the CO group access code of the group to be forwarded or press the CO Line button for an individual CO Line for Off-Net forward. 81=CO Group 1 82=CO Group 2 83=CO Group 3 84=CO Group 4 85=CO Group 5 86=CO Group 6 87=CO Group 7 88=All CO Lines c. Dial the speed bin number that contains the number where calls are to be forwarded or press the pre-programmed* button for the speed bin. Confirmation tone is heard. *Refer to flexible button programming Canceling Off-Net Forwarding a. Dial [603] on the dial pad or press pre-pro- grammed* CO Off-Net Forward button. b. Dial the CO group access code or press the CO Line button. c. Dial [#]. Confirmation tone is heard. 320.12 NIGHT SERVICE a. Any designated attendant can place the system into Night Service by pressing the pre-pro- grammed Night Service button (DND) or by dialing [604]. b. Pressing the pre-programmed Night Service button again removes the system from Night Service. 320.13 SElTING SYSTEM TIME AND DATE Must be set by the first programmed attendant. a. Dial [692] on the dial pad. Confirmation tone is heard. b. Enter date and time as follows: YYMMDDHHMM W = year 00-99 MM = month 01-12 DD = day 01-31 HH = hour 00-23 MM=minute 00-59 When the correct number of digits are entered, con- firmation tone will be heard and the display will update. 320.14 STORING SYSTEM SPEED NUMBERS System Speed numbers must be entered by the first programmed attendant. If no attendant is specified, enter at Station 100. a. Press SPEED once, then press a desired out- side line key or select an outside line automat- ically by pressing the SPEED button a second time. b. Dial the System speed bin location (20 to 99). C. Dial telephone number. d. Press the SPEED button. e. Hang up. - Pressing the TRANS button during number entry initiates a Pulse-To-Tone switchover. Pressing the HOLD button during number entry inserts a Pause. Pressing the FLASH key inserts a Flash into the speed number. - Pressing the TRANS button as the first entry in the speed bin inserts a no-display character causing the numbers stored in the bin not to appear on the Digital Termi- nals display when the bin is accessed. Speed Bin numbers 60-99 are NOT monitored by Toll Restriction. Issue 1, November 1991 320-5
Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 ATTENDANT with DSS/DLS FEATURES The attendant console may be programmed in one of five different ways. Therefore, you may not have all of the features listed below on your console. Refer to Sec. 200.146 for a description of each map. 320.15 A7TENDANT TRANSFER SEARCH When attempting to locate a party: a. Press a station button to signal that station. If the party is not located, press another station button to continue the search. 320.16 PLACING AN OUTSIDE CALL (Auto- a. b. C. matic Line Selection) Press outside line button. ON/OFF button LED will light and dial tone will be heard. Dial desired party. When called party answers, lift handset to con- verse or use speakerphone 320.17 CALL PARK While connected to an outside line: a. Press programmed CALL PARK button. The caller is put on Exclusive hold. b. At this time, you can page or call another inter- nal station. c. When the party you called responds, announce the call park location and replace handset. 320.18 DO NOT DISTURB INDICATION The associated station button will flash at a medium rate to indicate that station is in Do Not Disturb. 320.19 RETRIEVING A PARKED CALL a. Lift handset or press ON/OFF button. b. Dial [#I. c. Dial the parking location (220 to 227) where the call was parked. 320.20 CALL TRANSFER Outside lines can be transferred from one phone to another within the system. The transfer can be either screened (announced) or unscreened to either an idle or busy station. Screened Transfer a. While connected to an outside line, press sta- tion button where call is to be transferred (if programmed on your telephone), or press TRANS button and dial station number (100 to 155). b. The called extension signals according to the intercom signal switch position. 6. When that extension answers, announce the transfer. d. Hang up to complete transfer. Unscreened Transfer When the called extension begins to signal, hang up to transfer the call (Recall timer starts). Transfer Search a. b. C. d. When attempting to locate a party, press a station key to signal a station. If the party is not located, press another station key to continue the search, or press the TRAN button and dial the station number. If the party is not located, press the TRANS button twice and dial another station number to continue the search. When the called party answers, hang up to complete the transfer. 320.21 CAMP-ON While connected to an outside line: a. Press desired station button. b. When busy tone is heard, press CAMP-ON button. c. Replace handset, access another CO Line or press RELEASE button (if you have one). 320.22 FLEXIBLE BUTTON PROGRAMMING a. Press SPEED button twice. b. Press FLEX button to be programmed (it must be programmed in data base as a flexible but- ton). c. Dial desired code (Refer to Table 300-2 Flex Button Programming Codes). 320.23 MEET ME PAGE To request another party meet you on a page: a. Dial the desired two-digit paging code or press pre-programmed* button. b. Request that party meet you on the page. c. Do not hang up; wait for the requested party to answer. Answering a Meet Me Page d. Go to the nearest Telephone and dial [77]. e. You will be connected to the party that paged you. *Refer to flexible button programming I 320-6 issue 1, November 1991
STARPLUS@ SPD 1428 & 2856 Digital Key Telephone Systems 320.24 PAGING A. External Paging 1. Dial the two-or three-digit External paging code. Wait for page warning tone. 76 [0] External All Call (Zones 1-7) 76 [l] External Zone 1 76 [2] External Zone 2 76 [3] External Zone 3 76 [4] External Zone 4 76 [5] External Zone 5 76 [6] External Zone 6 76 m External Zone 7 2. Speak in normal tone of voice to deliver mes- sage. Stations off-hook or in DND will not hear the page announcement. NOTE: When making a zone page or All Call page and the zone is busy, the page initiator will receive ringback tone until the zone becomes available. You will then hear a warning tone and can make the page announcement. 3. Deliver page in normal tone of voice. 4. Replace handset to terminate page an- nouncement. B. Internal Paging Stations off-hook or in DND will not receive the page announcement. 1. 2. 3. C. 1. 2. 3. Press programmed PAGE button or dial one of the following codes: 70 All Call - Internal & External 71 Internal Zone 1 72 Internal Zone 2 73 Internal Zone 3 74 Internal Zone 4 75 Internal All Call Speak in normal tone of voice to deliver mes- sage. Replace handset to terminate page an- nouncement. All Call Paging (Internal/External) Dial [70] or press the pre-programmed* PAGE button. Speak in normal tone of voice to deliver mes- sage. Replace handset to terminate page an- nouncement. *Refer to flexible button programming 320.25 RELEASE BUlTON All DSS/DLS maps contain a Release button that may be pressed to disconnect or terminate an inter- com call, transfer sequence, page announcement or CO call. Issue 1, November 1991 320-7
STARPLUS@ SPD 1428 & 2858 Digital Key Telephone Systems 330.1 LCD DISPLAYS The display is arranged into an upper and lower field. The upper field displays the current activity of the telephone. The lower field is divided into two sections. The left section of the lower field displays the datespeed bin number, connected intercom station or outside line number. The right section of the lower field displays the current time or elapsed time on an outside call. The following Table shows what will appear on the LCD displays based on the function performed. Table 330-l Liquid Crystal Displays (LCD) FUNCTION Idle Station Manually Dialing Outgoing Calls Recalling Line from Hold Recalling Line from Another Station Connected to an Incoming CO Line Intercom Call CALLING STATION’S DISPLAY T CALLED STATION’S DISPLAY Issue 1, November 1991