Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
4 x 8 SLT EXPANDER MODULE (cont’d) 
Statlons Connectlons: 
The station ports of the 4x8 SLT Interface Board (CSB) are wired to the mainbistribution 
frame via a 25pair, (50-pin) female amphenol type connector located on the front edge of the board, connector 
Jl. 
A 25pair cable with a 50-pin male amphenol-type connector is required to extend the station ports to the main 
distribution frame. The pinouts are shown in Figure 3 Basic KSU Equipment Cabinet. 
NOTE: Currently the 25pair cable (supplied with the 4x8 SLT Interface Board) used to extend the stations to the 
MDF must be shielded,, with the exposed end of the shield closest to the Basic KSU cabinet. This cable must be 
used to comply with FCC Part 15 regulations. In addition the 25-pair cable must pass through a ferrite core before 
exiting the Basic KSU cabinet again to comply with FCC Part 15 regulations. Refer to Shielded Cable Terminations 
figure. 
External Paging Connections: The 4x8 SLT Interface Board will provide an external two-way page port when 
the Dual DTMF/Talk-Back Page Module (future) is installed. When this module is installed onto the 4x8 SLT 
Interface Board, it is wired to the Jl connector @O-pin male amphenol-type connector) on the Violet/Slate, 
Slate/violet pair of wires (pin’s 50 and 25). Refer to Table 500-9 4x8 SLT Interface Board (CSB) for wiring 
information. 
Miscellaneous Relay Connections: Each 4x8 SLT Interface Board contains a miscellaneous relay (Kl) that can 
be used for Loud Bell, CO Line control, Power Fail, RAN, and other functions as software will allow. The relay 
provides both an Open and a Closed loop upon activation. Therefore, each relay may be used for various 
applications. The relay provides a dry output and is rated for 1 AMP at 24V dc. The relay is wired to the MDF via 
the Jl connector (50-pin male amphenol-type connector) on the Violet/Orange, Violet/Green and Brown/Violet 
wires(pin’s 47, 48 and 24). Refer to Table 3 4x8 SLT Interface Board (CSB) for wiring information. 
Application Module(s) Connections: The J14 connector on the 4x8 SLT Interface Board allows for the installation 
of one application module (i.e. Single DTMF receiver or the Dual DTMF/Talk-Back Page Module) to the system. 
Refer to Application Module(s) Installation for a description of the available application modules. 
Page 10 of 11 
TF NO. 33 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
PAIR 
1 
2 
3 
4 
5 
6 
7 
8 
9 
10 
11 
12 
13 
14 
15 
16 
17 
18 
19 
20 
21 
22 
23 
24 
25 
We only whe 
Table 3 - 4 x 8 SLT Interface Board (CSB) 
PIN COLOR 
DESIGN 
26 
1 
27 
2 
28 
3 
29 
4 
30 
5 
31 
6 
32 
7 
33 
8 
34 
9 
35 
10 
36 
11 
37 
12 
38 
13 
39 
14 
40 
15 
41 
16 
42 
17 
43 
18 
44 
19 
45 
20 
46 
21 
47 
22 
48 
23 
49 
24 
50 
25 
fhe Dualulfvf WHiBL 
BLfWH 
WH/OR 
ORIWH 
WH/GN 
GNIWH 
WH/BN 
BNWH 
WHISL 
SLIWH 
RDIBL 
BURD 
RD/OR 
OR/RD 
RDlGN 
GN/RD 
RBIBN 
BN/RD 
RD/SL 
SURD 
BWBL 
BUBK 
BWOR 
ORIBK 
BWGN 
GN/BK 
BWBN 
BNlBK 
BWSL 
SUBK 
YUBL 
BLNL 
YUOR 
ORNL 
YUGN 
GNNL 
YUBN 
BNNL 
YUSL 
SUYL 
VIiBL 
BWl 
VI/OR 
OR/VI 
VI/GN 
GNNI 
VIIBN 
BNNI 
VIIBN 
VIISL 
i lalk-Back Pa! Port 001 SLT Tip 
SLT Ring 
Port 002 SLT Tip 
SLT Ring 
Port 003 SLT Tip 
SLT Ring 
Port 004 SLT Tip 
SLT Ring 
Port 005 SLT Tip 
SLT Ring 
Port 006 SLT Tip 
SLT Ring 
Port 007 SLT Tip 
SLT Ring 
Port 008 SLT Tip 
SLT Ring 
Misc. Relay N.C. 
Misc. Relay N.O. 
Misc. Relay Common 
‘External Page Tip 
*External Page Ring 
Module (tuture) IS mstalle 
Page 11 of 11 TF NO. 33 
Vodavi Communications Systems 8300 E. Reintree Drive Scottsdale, AZ 85260 (602)443-6000  
						

							TECHNICAL FACT NOTICE 
Starplus Digital Systems 
TF NO: 31 
5126193 
AUTOMATIC CALL DISTRIBUTION (ACD) 
Description: 
The Basic ACD Software package is an optional software package available for the Starplus Digital Systems. When 
purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions identified in the 
following. Eight Automatic Call Distribution (ACD) groups can be programmed, each containing up to eight 
three-digit station numbers. Each group is assigned a pilot number. When this number is dialed, the first available 
agent in that group is rung. Calls are routed to the station that has been on-hook for the longest period of time. 
1. Agent Posltlons 
A. Agent LoginfLogout w/Agent ID Feature 
B. Agent Available/Unavailable Mode 
C. Agent Help Request 
D. Agent Call Qualification 
E. Group Member Status 
2. SupervIsor Posltlons 
A. Supervisor LogirVLogout Feature 
B. Supervisor Help Request and Station Assignment Feature 
C. Supervisor Monitor w/Barge-In Feature 
D. Supervisor/Agent Calls in Queue Display 
3. ACD Programmlng 
4. ACD Timers 
5. ACD RAN Announcement Tables 
6. Modlfled 
SMDR Output for ACD Reporting 
Vodavi Communications Systems 
Page 1 of 28 
TF NO. 31 
8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
1. Agent Posltlons 
A. 
Agent LoglnlLogout w/Agent ID Feature: 
Desctlptlon: 
The Agent LoginlLogout Feature provides a means for an agent to bg into one of the ACD groups and receive 
calls. The Agent ID entered in the bgin process identifies the agent and places that agent in the available agent 
list for the ACD group specified in the bgin process. This feature allows an agent to bg into any ACD group from 
any station in the system and receive calls. Each ACD Agent has a unique Agent ID code (0000-9999) which he 
uses during login and bgout procedures. This unique ID code is not verified or stored as part of the system 
database. 
Operation: 
The agent logs in by performing the following steps: 
1. Dial the LOGIN CODE [572] on the dial pad, followed by the ACD group number (55x) that the agent is 
going to log into. 
or 
Press a pre-programmed* LOGIN flex button. 
2. The agent enters his unique AGENT,ID code (0000-9999). The LOGIN flex button LED will be lit steady. 
Confirmation tone is heard and the agent is logged onto the ACD group. The ON/OFF LED will extinguish 
if the agent started the sequence in the handsfree mode. When the agent logs in, an ACD login event * 
sent to the SMDR port, if active. 
NOTE: The ACD Agent Log-in LED will only light for the ACD group that is assigned to that button. If a member 
is assigned to a specific ACD group and uses the login-logout codes to enter and exit an ACD group other than 
his assigned group, the database is changed to reflect the different group. 
For an agent to remove himself as an active agent from the ACD group: 
1. Dial the LOGOUT CODE [571] on the dial pad, 
or 
Press a pre-programmed’ LOGOUT flex button. The LOGIN flex button LED will extinguish. When the 
agent logs out and removes himself from the ACD group, an ACD logout event is sent to the SMDR port, 
II active. 
Conditions: 
. 
If an agent logs into an ACD group from a station that is logged into another ACD group, 
the station will be automatically removed from the previous ACD group. 
. 
An agent may bg out, while in wrap-up, or unavailable. 
. 
An agent logging in will first be placed in wrap-up mode before receiving an ACD call. 
. 
If an agent attempts to log into an ACD group that already has eight members, that agent 
will receive error tone. 
. 
The Starplus digital system will not verify agent’s ID codes, other than requiring four digits to be entered. 
*Refer to FLEX Button programming in the Starplus Manual. 
Page 2 of 28 TF NO. 31 
Vodavi Communications Sy8temr 8300 E. Raintrw Drive Scottsdale, AZ 85260 (802) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Posltlons (cont’d) 
B. 
Agent Avallable / Unavallable Mode: 
Description: 
Stations programmed into a ACD group may log off and on to their assigned ACD group by dialing an 
Available/Unavailable code. When an agent is in the Available mode, that agent will receive ACD calls in 
the normal 
manner. When an agent is in the Unavailable mode, that agent will no longer receive ACD type calls. However, the 
agent may 
receive non-ACD calls. Agents that have logged off by going Unavailable will receive a visual reminder 
that they are logged off with a flashing LED and/or an LCD display message. 
Operatlon: . 
To go Available: 
1. Dial [566] on the dial pad, 
or 
Press the pre-programmed* Available/Unavailable button. You may now receive calls. 
To go Unavailable: 
1. Dial (5661 on the dial pad 
or 
Press the pre-programmed’ Available/Unavailable button. You are now blocked from receiving ACD calls. 
*Refer to FLEX Button programming in the Stat-plus Manual. 
Page 3 of 28 TF NO. 31 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Posttlons (cont’d) 
C. Agent Help Request: 
Description: 
This feature provides a means for an ACD agent to signal his assigned supervisor for assistance. While on a call, 
the agent can press the HELP button to signal the assigned supervisor. The supervisor may then respond by using 
his HELP button and his ACD Barge-In feature. 
Operation: 
While on a call in progress, the agent: 
1. Presses his pre-programmed’ HELP flex button. Confirmation tone will be heard by the agent. The agent 
will see his HELP button illuminate if a supervisor is logged into his ACD group. ff no supervisor is logged 
in, the agent will receive a burst of error tone and his help button will not illuminate.The ACD supervisor 
station receives a “HELP” message if a member of one of the ACD groups he is assigned to. The help 
function also sends a Camp-On tone to the speaker of the supervisors keyset. The help message takes 
precedence over any other message and can be cleared by the supervisor by pressing his help button. At 
the time the supervisor receives a help request, he can press his help flex button followed by his override 
feature button to bridge onto the ACD group members call. The help button will place an intercom call to 
the station requesting help. The help message will be cleared after the supervisors help button is 
depressed. In add&on, the HELP message will be cleared if the agent was on a call and went back on 
hook before the supervisor could respond. In this case, the HELP message will be converted to a messar- 
wait indication. The agent can also clear the HELP request by hitting his HELP button a second time. 
Conditions: 
. 
Up to five messages can be left at any supervisor station. 
. 
The supervisor can cancel the HELP request signal by depressing his flashing HELP button. In addition, 
a call will be placed to the agent requesting HELP. If the agent is on a call, the supervisor can press his 
Barge-In button to monitor the call or give assistance on the call. 
. 
The HELP feature access code will permit a single line telephone to access the HELP feature. While on 
a call, the SLT after doing a hook-flash can dial the HELP code 15741 to leave the HELP message. After 
the code is dialed, the SLT will be returned to his call. 
NOTE: Only digital terminals can activate this feature. 
‘Refer to FLEX Button programming in the Starplus Manual. 
Vodavi Communications System8 
Page 4 of 28 TF NO. 31 
8300 E. Raintree Drive Scottsdale, AZ 85260 (802) 443-8000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DlGlTAL SYSTEMS 
Agent Positions (cont’d) 
D. Agent Call Quallflcatlon: 
Description: 
This feature provides a means for an Agent to enter codes on ACD type calls that identify the call. This feature 
permits up to lo-digits to be entered, however only the first four digits are provided for in the SMDR record. 
Operatlon: 
While on a call, the agent: 
1. Press the pre-programmed* CALL QUALIFY flex button, followed by the four-digit qualify code. Enter a r] 
to complete the sequence. 
The QUALIFY button is programmed using flex code [570#]. If the agent wishes to enter his qualify code in a speed 
bin, he can do so using the standard speed bin programming sequence. Then when he programs his flex button, 
he can enter 570 followed by the bin number. This will provide an agent with a series of buttons with qualify codes 
under them. 
Conditions: 
. Only digital key stations can operate this feature as it requires a flex button programmed as a qualify 
button. 
. 
The outside party will not hear the (qualify code) account code being entered. 
. 
The qualify code uses the first 4-digits of the account code. Therefore the account code record in the 
SMDR will contain the qualify code in the first 4-digits. 
. 
The qualify code must be entered during CO talk state. 
. 
A # can be entered in the qualify code, however it will not be recognized by the ACD reporting package. 
. 
Speed dial entries can contain all digits including the 
l , which will terminate the entry and return the UCD 
agent to his CO party. 
‘Refer to FLEX Button programming in the Starplus Manual. 
Page 5 of 28 TF NO. 31 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
Agent Po&ions (Cont’d) 
E. Group Member Status: 
Description: 
This feature 
provides a means for an ACD supervisor to view the status of each of the eight ACD groups in the 
system individually. This display will tell the supervisor which stations are logged into the group, and if the station 
logged in is available, unavailable, out of service, in DND, or busy on 
a call. The supervisor can use this display 
to determine why there are a lot of queued calls in a specific group. 
Operatlon: 
The supervisor station logged onto the ACD group can bring up the group members display by: 
1. Dial the supervisors group members display code (5731 on the dial pad, 
or 
Press the pre-programmed* flex button followed by the ACD group number (55x). 
2. Dial an [‘I on the dial pad to scroll up to the next ACD Group, 
or 
Dial a [##I on the dial pad to scroll down to the previous ACD Group. To return to an idle display the 
supervisor returns to on-hook condition. 
Conditions: 
_ . 
To receive the supervisors group members status display the station must be logged in as a supervisor 
one of the ACD groups. 
. 
ACD supervisors will receive the members status display updated at the time they dial the code. 
. 
The status of the ACD agent will be displayed with a letter following the station number that the agent is 
logged in at. The status will 
be displayed with the following priority: 
(N) = Not Equipped 
(D) = Do not Disturb 
(0) = Out of service 
(U) = Unavailable 
(8) = Busy on a call 
(A) = Available 
i.e: lf an agent made a call while out of service his status would be out of service, not busy. 
Vodavi Communications Systems 
Page 6 of 28 
8300 E. Raintree Drive Scottsdale, AZ 85260 
TF NO. 31 
(602) 443GoOO  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
2. Supervisor Positions 
A. 
Supervisor LogWLogout Feature: 
Description: 
This feature provides a means for a supervisor to tog into one of the ACD groups. The Supervisor ID entered in 
the bgin process identifies the supervisor for the specific ACD group he is assigned to. This feature allows a 
supervisor to bg into any ACD group from any station in the system. However, to have the Supervisor Monitor 
w/Barge-In feature, the supervisor must bg in at a station with monitor barge-in capability. Each ACD Supervisor 
has a unique Supervisor ID code (0000-9999) which he uses during bgin and logout procedures. This unique ID 
code is not verified or stored as part of the system database. 
Operatlon: 
The supervisor logs in by performing the following steps: 
1. Dial the LOGIN CODE (5761 on the dial pad, followed by the ACD group number (55x) that the agent is 
going to log into 
or 
Press a pre-programmed’ LOGIN flex button. (Flex button must have 576+55x programmed onto it.) 
2. The supervisor enters his unique SUPERVISOR ID code (0000-9999). The LOGIN flex button LED will be 
lit steady. Confirmation tone is heard and the agent is logged onto the ACD group. The ON/OFF LED will 
extinguish if the supervisor started the sequence in the handsfree mode. When the supervisor logs in, an 
ACD login event is sent to the SMDR port, if active. 
For a supervisor to remove himself as an active supervisor from the ACD group: 
1. Dial the LOGOUT CODE (5751 on the dial pad, 
or 
Press a pre-programmed* LOGOUT flex button. The LOGIN flex button LED will extinguish. When the 
supervisor logs out and removes himself from the ACD group, an ACD logout event is sent to the SMDR 
port, It active. 
Conditions: 
. 
If a supervisor logs into an ACD group from a station that is logged into another ACD group, the station 
will be automatically removed from the previous ACD group. 
. 
A supervisor may log out, while in wrap-up, or unavailable. 
. 
A supervisor logging in will first be placed in wrap-up mode before receiving an ACD call. 
. 
If a supervisor attempts to bg into an ACD group that already has a members, that supervisor will 
receive error tone. 
. 
The Starplus digital system will not verify supervisors ID codes, other than requiring four digits 
to be 
entered. 
‘Refer to FLEX Button programming in the Starplus Manual. 
Vodavi Communications Systems 
Page 7 of 28 
TF NO. 31 
8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
SupervIsor Posltlons (cont’d) 
B. Supervlsor Help Request and Station Asslgnment: 
Descrlptlon: 
The HELP 
feature provides a means for an ACD agent to signal his assigned supervisor for assistance. The agent 
while on a call can press the HELP button to signal the assigned supervisor. The supervisor may 
respond by use 
of his HELP button and his ACD Barge-In feature. The ACD Supervisor Station Assignment feature provides a 
means to assign a supervisor 
to each ACD group. This supervisor station can receive the calls in queue display 
in real time, rece’ves No Answer/Out of Service, 
receives ‘HELP” displays from the groups that the supervisor is 
assigned to and can barge in on active calls in his ACD group or groups. 
Opemtlon: 
The ACD supervisor’s station logged in can receive the calls in queue display from any group he desires by: 
1. Dial the calls in queue code [577) on the dial pad, 
or 
Press the pre-programmed* CALLS IN QUEUE flex button, followed by the ACD group number (55x) that 
the supervisor is going to monitor. 
The ACD supervisor station logged in will also receive a station out of service (00s) message for any member of 
the ACD group that does not answer a call directed to his station by the ACD group. This message is displayed 
in real time and can be removed by reactivating the calls in queue display. 
In addition, the ACD supervisor station will receive a “HELP” message if a member of one of the AC0 groups he 
is assigned to presses his programmable help button. The help function will also send an announce tone to the 
speaker of the supervisors keyset. The help message will take precedence over any other message and can only 
be cleared by the supervisor pressing his HELP flex button. At the time the supervisor receives a help request, he 
can press his help flex button followed by his barge-in feature button to bridge onto the ACD group members call. 
The help button will place an intercom call to the station requesting help. The barge-in feature is activated by 
pressing the help response button or dialing the station number of the ACD member requesting help and hitting 
the barge-in button. The help message will be cleared affer the help button is depressed. When the supervisor 
barges in his mute button will be lii indicating that the parties he is monitoring can not hear him. lf the supervisor 
wishes to talk he must hit his mute button. 
*Refer to FLEX Button programming in the Starplus Manual. 
Vodavi Communication* Systems 
Page 8 of 28 TF NO. 31 
8300 E. Raintrw Drive scottsdele, AZ 85280 (802) 443-6000