Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
A. ACD Ring Timer 
Descrlptlon: 
The ACD Ring Timer determines how long a call will ring into a busy ACD group before being presented to the first 
recorded announcement. 
NOTE: A RAN Table must be specified in ACD programming for the ring timer to be in effect If a RAN Table is 
NOT specified, incoming CO callers will not be answered but will continue to receive ringback 
Programming: 
To make a change to the ACD Ring Timer: 
1. Press the RING TIMER flexible button (Button #I). The following message is shown on the display phone: 
2. Enter the three-digit timer value on the dial pad which corresponds to 000300 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default: By default, the ACD Ring Timer is set for 60 seconds, and is variable from 000 to 300 seconds. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 (w2) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
8. ACD Message Interval Tlmer 
Descrlptlon: 
The ACD Message Interval Timer (MIT) determines the length of time a caller remains in queue (listening to 
MOH, 
if provided) between recorded announcements. 
Programmlng: 
To make a change to the ACD Message Interval Timer: 
1. Press the MIT TIMER flexible button (Button #2). The following message is shown on the display phone: 
2. Enter the three-digit timer value on the dial pad which corresponds to 000-600 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
NOTE: The ACD Ring and Message lntetval Timers only apply when RAN ports have been specified. If RAN ports 
are not specified, incoming callers will continue to receive ringbadc tone. 
Default: By defautt, the ACD Message Interval Timer is set for 60 seconds and is variable from 000 to 600 
seconds. 
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Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85260 
(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGlTAL SYSTEMS 
C. ACD Overflow Tlmer 
Descrlptlon: 
The ACD Overflow Timer determines the total length of time a caller will remain in queue for a particular ACD 
group. When the timer expires, the caller will be routed to the designated overflow station. The timer starts when 
an incoming call is answered and presented to the first recorded announcement. Transferred CO callers will 
overflow at the expiration of the Overflow Timer. 
Programmlng: 
To make a change to the ACD Overflow Timer: 
1. Press the OVERFLOW TIMER flexible button (Button #3). The following message is shown on the display 
phone: 
2. Enter the three-digit value on the dial pad which corresponds to 000-600 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default: By defautf, the ACD Overflow Timer is set for 60 seconds and is variable from 000 to 600 seconds. 
Vodavi Communications Systems 
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TF NO. 31 
8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
D. ACD Auto Wrap-Up Timer 
Description: 
After completion of a ACD call (on-hook) the agent will not be subjected to another ACD call for the duration of the 
Auto Wrap-Up timer allowing the agent to finish call related work or access other facilities. This will allow agents 
to remove themselves from the group (ie. DND, Call Forward) or originate another call. 
Programmlng: 
To make a change to the ACD Auto Wrap-up Timer: 
1. Press the AUTO-WRAP TIMER flexible button (Button #4). The following message is shown on the display 
phone: 
2 . 
Enter the three-digit value on the dial pad which corresponds to 000-999 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default: By defautt, the ACD Auto Wrap-Up Timer is set for 04 seconds and is variable from 000 to 999 
seconds. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 4434000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
E. ACD NeAnswer Recall Timer 
Descrlptlon: 
If a call routed to a station via ACD is not answered by the ACD AgenVStation before the No-Answer Recall timer 
expires, the call will be returned to the ACD Queue with the highest priority. In addition, the station that failed to 
answer the ringing ACD call will be placed into an Out-Cf-Service (00s) state. 
Programmlng: 
To make a change to the ACD No-Answer Recall Timer: 
1. 
Press the NO-ANSWER RECALL TIMER flexible button (Button #5). The following message is shown on 
the display phone: 
2. Enter the three-digit value on the dial pad which corresponds to 000-300 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default: By defauff, the ACD No-Answer Timer is at 000 (disabled) and is variable from 000 to : 
seconds. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Soottsdale, A2 85260 (602) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL SYSTEMS 
F. ACD No-Answer Retry Timer 
Description: 
When the No-Answer Recall timer expires, a station that failed to answer the ringing ACD call is placed into an Out- 
Of-Service (00s) state will be placed back in service if the agent hits hi available flex button or dials the available 
flex code. In addition, the agent will be placed back in service if the No-Answer Retry timer expires. If the agent 
does not answer his next ACD call, he will again be taken out-of-service. This cycle will continue until the station 
answers calls, logs out, or goes unavailable. 
Programmlng: 
To make a change to the ACD No-Answer Retry Timer: 
1. Press the NO-ANSWER RETRY TIMER flexible button (Button #6). The following message is shown on 
the display phone: 
2. 
Enter the three-digit value on the dial pad which corresponds to 000-999 seconds. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Default: By default, the ACD No-Answer Retry Timer is set for 300 seconds and is variable from 000 to 999 
seconds. 
Vodavi Communications Systems Page 
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@w 448-8000  
						

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5. ACD RAN ANNOUNCEMENT TABLES 
Desctlptlon: 
Determines the type, index (port) number and message length for the eight available Recorded Announcements 
(RAN). There are eight RAN tables that can be programmed. Table 1 can be the answer port for unanswered 
incoming calls to a ACD group. Table 8 can provide the secondary message or vice versa. 
The buttons on the digital terminal are defined as shown below when entering the ACD RAN Announcement Tables 
programming area: 
, 
The type can be either a CO line port, or a SLT port. The index number specifies which circuit for the type G 
interface. 
The message length is used to match the maximum length of the message to the device that is used. 
Example: 
To program a table for CO line port: 
1. Press the TABLE X flexible button (Buttons l-8). 
2. Dial (11 for CO port interface. 
3. Dial [Ol to 281 for CO line used. 
4. Enter message duration (000-300 sec.) 
Example: 
To program a table for an SLT port: 
1. Press the TABLE X flexible button (Buttons l-8). 
2. Dial [2] for SLT port interface. 
3. Dial [lo0 to 1551 for SLT station used. 
4. Enter Message duration (000-300 sec.) 
To clear entries in a Table, press the pound key once [#] followed by the HOLD button. 
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							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL SYSTEMS 
ACD RAN Announcement Tables (cont’d) 
Programming: 
If Recorded Announcement devices are installed to operate with 
ACD, these tables must be programed: 
a. Press 
FLASH and dial [62]. The following message is shown on the display phone: 
b. The top left button in the flexible button field will be lit for programming ACD RAN Announcemnt Table I. 
To change to ACD RAN Announcement Table 2, press flexible button #2. Repeat above for Tables 3 
through 8. 
C. Enter a string of six, or seven digits on the dial pad. The order of data entry will be: 
Type Number: 
1 = CO Port interface 
2 = SLT Port interface 
Index (port) Number: 
01-28 = CO Line Port 
loo-155 = SLT Station Port 
Message Time: 
000-300 seconds 
d. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Note: When a CO port is designated as a RAN port, a relay and/or sensor should be programmed as a RAN start 
for Announcement Table 1 through 8. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 
(802) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DlGlTAL SYSTEMS 
6. SMDR ENHANCEMENTS 
Description: 
The SMDR output has been enhanced to replace the “I” (incoming) and 7” (transferred) call types with an “A” 
designation to capture ACD call records. This modified SMDR output is only available with the ACD System 
software. 
Vodavi Communications Systems 
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TF NO. 31 
8300 E. Raintree Drive Scottsdale, AZ 85260 
(802) 4436000