Vodavi Starplus Hybrid Key Telephone System Installation Manual

							sTARPLUS@ SPD 1428 & 2858 
Digital Key Telephone Systems 
840.2 UCD TIMERS 
Programming Steps 
If UCD timers are to be changed: 
a. Press FLASH and dial [Sl]. The following mes- 
sage is shown on the display phone: Description _ 
Four timers for UCD operation are programmable on 
a system-wide basis. The UCD timers include: A 
Ring Timer, Message Interval Timer, an Overflow 
Timer, a Auto Wrap-Up Timer, and No/Answer 
Timer. Each timer is described below: 
Related Programming: UCD Group Assignments; 
Announcement Table programming; Installation 
Section for connection of Music-On-Hold and Re- 
corded Announcements, Sec. 500. 
When programming UCD Timers, the flexible but- 
tons are mapped as follows: 
~~~~~~1 
RINK mm4 :i::: ..::.::i:::c .: : ‘CqX 
[&&&&$$ 
A. UCD Ring Timer 
Programming Steps 
To make a change to the UCD Ring Timer: 
1. Press the RING TIMER flexible button (Button 
#l). 
2. Enter the three-digit timer value on the dial pad 
which corresponds to 000-300 seconds. 
3. Press HOLD button. Display will now update. Description 
RING TIMER. The UCD Ring Timer determines how 
long a call will ring into a busy UCD group before 
being presented to the first recorded announcement. 
The timer is variable from 000 to 300 seconds. 
Default: By default, the UCD Ring Timer is set for 
60 seconds. 
NOTE: A RAN Table must be specified in UCD 
programming (Sec. 670.1) for the ring timer to be in 
effect. If a RAN Table is NOTspecified, incoming CO 
callers will not be answered but will continue to 
receive ringback. 
Issue 1, November 1991 840-3  
						

							Digital Key Telephone Systems sTARPLUS@ SPD 1428 & 2666 
UCD TIMERS (Cont’d) 
B. UCD Message Interval Timer 
Programming Steps 
To make a change to the UCD Message Interval 
Timer: 
1. Press the MIT TIMER flexible button (Button 
w. 
2. Enter the three-digit timer value on the dial pad 
which corresponds to.OOO-600 seconds. 
Press HOLD button. Display will now update. 
NOTE: The UCD Ring and Message Interval Timers 
4 only apply when RAN ports have been specified. If 
RAN ports are not specified, incoming callers will 
continue to receive ringback tone. 
C. UCD Overflow Timer 
Programming Steps 
To make a change to the UCD Overflow Timer: 
1. Press the OVERFLOW TIMER flexible button 
(Button #3). 
2. Enter the three-digit value on the dial pad which 
corresponds to 000-600 seconds. 
3. Press HOLD button. Display will now update. 
D. UCD Auto Wrap-Up Timer 
Programming Steps 
To make a change to the UCD Auto Wrap-up Timer: 
1. Press the AUTO-WRAP TIMER flexible button 
(Button #4). 
2. Enter the three-digit value on the dial pad which 
corresponds to 000-600 seconds. 
3. Press HOLD button. Display will now update. 
640-4 Description 
MIT TIMER. The UCD Message Interval Timer (MIT) 
determines the length of time a caller remains in 
queue (listening to MOH, if provided) between re- 
corded announcements. 
The timer is variable from 000 to 600 seconds. 
Default: By default, the UCD Message Interval 
Timer is set for 60 seconds. 
Description 
OVERFLOW TIMER. The UCD Overflow Timer de- 
termines the total length of time a caller will remain 
in queue for a particular UCD group. When the timer 
expires, the caller will be routed to the designated 
overflow station. The timer starts when an incoming 
call is answered and presented to the first recorded 
announcement. Transferred CO callers will overflow 
at the expiration of the Overflow Timer. 
The timer is variable from 000 to 600 seconds. 
Default: By default, the UCD Overflow Timer is set 
for 60 seconds. 
Description 
AUTO-WRAP TIMER. After completion of a UCD 
call (on-hook) the agent will not be subjected to 
another UCD call for the duration of the Auto Wrap- 
Up timer allowing the agent to finish call related work 
or access other facilities. This will allow agents to 
remove themselves from the group (ie. DND, Call 
Forward) or originate another call. 
This timer is variable from 000-600 seconds. 
Default: By default, the UCD Auto Wrap-up Timer 
is set for 04 seconds. . 
Issue 1, November 1991  
						

							UCD TIMERS (Cont’d) 
E. UCD No-Answer Timer 
Programming Steps 
Description 
To make a change to the UCD No-Answer Timer: 
1. Press the NO-ANSWER TIMER flexible button 
(Button #5). 
2. Enter the three-digit value on the dial pad which 
corresponds to 000-300 seconds. 
3. Press HOLD button. Display will now update. NO-ANSWER TIMER. After a UCD call rings to an 
agent, this timer takes effect. If the agent does not 
answer the call before this timer expires, then that 
agent is set to “UCD Unavailable” and the call is 
routed back to the UCD group for another available 
agent or queue. 
The timer is variable from 000-300 seconds. 
Default: By default, the UCD No-Answer Timer is 
disabled with an entry of 000. 
Issue 1, November 1991 646-S  
						

							Digital Key Telephone Systems sTARPLUS@ SPD 1428 & 2866 
640.3 UCD RAN ANNOUNCEMENT TABLES 
Programming Steps 
If Recorded Announcement devices are installed to 
operate with UCD, these tables must be pro- 
grammed: 
a. Press FLASH and dial [62]. The following mes- 
sage is shown on the display phone: 
, b. The top left button in the flexible button field will 
be lit for programming UCD RAN An- 
nouncement Table 1. To change to UCD RAN 
Announcement Table 2, press flexible button 
#2. 
c. Enter a string of six, or seven digits on the dial 
pad. The order of data entry will be: 
Type Number: 
1= CO Port interface 
2= SLT Port interface 
Index (port) Number: 
Ol-28= CO Line Port 
100-l 55= SLT Station Port 
Message Time: 
000-300 seconds 
d. Press HOLD button. 
NOTE: When a COportis designatedas a RANport, 
a relay antior sensor should be programmed as a 
RAN start for Announcement Table 1 or 2. 
Description 
Determines the type, index (port) number and mes- 
sage length for the two available Recorded An- 
nouncements (RAN). There are two RAN tables that 
can be programmed. Table 1 can be the answer port 
for unanswered incoming calls to a UCD group. 
Table 2 can provide the secondary message or vice 
versa. 
While programming UCD RAN Announcement Ta- 
bles, the flexible buttons are mapped as follows: 
~g$%.-:::.j 
.:$&g;:i: 
TABLE 1 ~~~ 
~~~~~~~ 
TABLE 2 
The type can be either a CO line port, or a SLT port. 
The index number specifies which circuit for the type 
of interface. 
The message length is used to match the maximum 
length of the message to the device that is used. 
Example: 
To program Table 1 for CO line port: 
a. Press the TABLE 1 flexible button (Button #l). 
b. Dial [l] for CO port interface. 
c. Dial [Ol to 281 for CO line used. 
d. Enter message duration (000-300 sec.) 
Example: 
To program Table 2 for SLT port: 
a. Press the TABLE 2 flexible button (Button #2). 
b. Dial [2] for SLT port interface. 
c. Dial [lo0 to 1551 for SLT station used. 
d. Enter Message duration (000-300 sec.) 
Related Programming: UCD Group programming; 
UCD Timer programming; Installation Section for 
instructions on how to install Recorded An- 
nouncement devices, Sec. 500. 
640-6 Issue 1, November 1881  
						

							mARPLUS@ SPD 1428 & 2856 
Digital Key Telephone Systems 
SECTION 645 
VOICE MAIL GROUPS (VM) 
645.1 VOICE MAIL PROGRAMMING 
Programming Steps 
If the system is in the programming mode, continue 
using the program codes. If starting to program here, 
enter the programming mode. (Refer to Sec. 600.2). 
If Voice Mail Groups are to be programmed: 
1. Press FLASH and dial t65]. The following mes- 
sage is shown on the display phone. 
2. Where: 
G= Voice Mail group number (O-7) 
AAA= Alternate group (440447) 
L= “Leave” mail index from outpulsing 
table for leaving messages (O-7) 
R= “Retrieve” mail index from outpulsing 
table for retrieving messages (O-7) 
xxx= voice mail station numbers (ports). 
(up to 8 max.) 
The top left button in the flexible button field will 
be lit for programming voice mail group 440. To 
change Voice Mail groups or enter further Voice 
Mail groups, press the appropriate flexible but- 
ton l-8 (440447) and perform the following 
procedures. 
NOTE: Certain programming will be required in the 
Voice Mail system connected to the Starplus Digital 
(SPD) Key Telephone System for proper operation. 
1. Mail Box numbers must match Starplus Digital 
(SPD) Key Telephone System station extension 
numbers. (IOO- 155) 
2. Tone Mode Calling option (649 must be pro- 
grammed as leading digits in transfer sequence(s) 
to force tone ringing to key telephone. Description 
Up to eight (8) Voice Mail groups can be configured 
in the Starplus Digital (SPD) Key Telephone System. 
Each group can contain up to eight (8) Voice Mail 
designated ports, each of which interfaces with a port 
on an SLT or OPX card. 
An externally provided Voice Mail system or Auto 
Attendant must be connected to the Starplus Digital 
(SPD) Key Telephone System for Voice Mail or Auto 
Attendant operation. Voice Mail automatically han- 
dles unanswered calls. Station user can then re- 
trieve messages left at their stations. Auto 
Attendants can handle incoming calls and route 
callers to station users without intervention from the 
systems attendant. 
Direct incoming ring to Voice Mail/Auto Attendant 
groups can be done directly through CO Line Ringing 
Assignments. 
When programming Voice Mail Groups, the flexible 
buttons are mapped as follows: 
Related Programming: Voice Mail Outpulsing Ta- 
ble, Sec. 645.2; Voice Mail ID digits for incoming CO 
calls, Sec. 645.3; CO Line Attributes, CO Line Ring- 
ing Assignments, Sec. 620.1. 
Issue 1, November 1991 
645-l  
						

							Digital Key Telephone Systems sTARPLUS@ SPD 1428 & 2866 
VOICE MAIL GROUPS (Cont’d) 
A. Alternate Voice Mail Group 
Programming Steps 
To program an alternate group: 
1. Press the ALTERNATE VM GP flexible button 
(Button #9). 
2. Enter the three-digit pilot number (440 to 447) 
of the desired group. 
3. Press the HOLD button to enter data. 
B. 
“Leave” Mail Index Entry 
Programming Steps 
To specify the “Leave” mail index (outpulsing table) 
to be accessed by a Voice Mail group: 
1. Press the LEAVE flexible button (Button #lo). 
2. Enter the one-digit outpulsing table number (O- 
7) on the dial pad. 
3. Press the HOLD button to enter the data. 
C. “Retrieve” Mail Index Entry 
Programming Steps 
To program the “Retrieve” mail index (outpulsing 
table) to be accessed by the Voice Mail group: 
1. Press the RETRIEVE flexible button (Button 
#ll). 
2. Enter the one-digit outpulsing table number (O- 
7) on the dial pad. 
3. Press the HOLD button to enter the data. Description 
ALTERNATE VM GP. An Alternate Voice Mail 
Group may be programmed so that if all Voice Mail 
ports are in use, the call can be routed to an alternate 
group. This is useful when more than eight ports are 
required for Voice Mail traffic. 
To delete an Alternate Voice Mail Group assignment, 
enter three pounds [#I##] on the keypad and press 
the HOLD button. 
Description 
LEAVE. The “Leave” mail index specifies the out- 
pulsing Table where the “in-band” digits required to 
connect a caller, forwarded into Voice Mail, to the 
called stations mail box are stored. Refer to Sec. 
645.2 for programming entries into an outpulsing 
table. 
To delete a “Leave” mail index entry, enter one 
pound [#] on the keypad and press the HOLD button. 
Description 
RETRIEVE. The “Retrieve” mail Index specifies the 
outpulsing table where the “In-band” digits required 
to connect a station user to their own mail box are 
stored. Refer to Sec. 645.2 for programming entries 
into an outpulsing table. 
NOTE: In order for the Starplus Digital (SPD) Key 
Telephone System to send the Station Identification 
digits (station three-digit extension number), a 
Seave” and a “Retrieve” table must be referenced 
when assigning Voice Mail groups. However, the 
“Leave” and “Retrieve” outpulsing Tables (Sec. 
645.2) can be empty (no entries in the referenced 
table). 
To delete a “Retrieve” mail index entry, enter one 
pound [#J on the keypad and press the HOLD button. 
645-2 Issue 1, November 1991  
						

							STARPLUS@ SPD 1428 & 2858 
Digital Key Telephone Systems 
VOICE MAIL GROUPS (Cont’d) 
D. Station Assignment(s) 
Programming Steps 
To program the stations in the Voice Mail group: 
1. Press the STATION ASSIGN flexible button 
(Button #12). 
2. Enter the three digit station numbers. A maxi- 
mum of eight SLT stations may be entered. 
3. Press the HOLD button to enter the data. Description 
Up to eight (8) SLT or OPX port extension numbers 
may be programmed into a Voice Mail group. 
The ports will be designated as two-way ports by 
directing calls to any one of the ports and allowing 
any one of the ports (or all ports) to be used as VM 
out dial and/or VM notify ports. 
A flexible button may be programmed with a Voice 
Mail group pilot number. This button will then act as 
a DSS for that Voice Mail group when pressed and 
also serves as the message waiting indication for 
that VM group. 
Issue 1, November 1991 845-3  
						

							Digital Key Telephone Systems mARPLUS@ SPD 1428 & 2666 
848.2 VOICE MAIL OUTPULSING TABLE 
A. Voice Mail In-Band Signaling: 
Programming Steps 
If Voice Mail In-Band signalling is to be used: 
1. Press FLASH and dial [88]. The following mes- 
sage is shown on the display phone. 
Where: 
y = the table index (O-7) 
x = entered digits (O-9, #, 
l , Pauses) 
2. The TABLE 1 flexible button (Button #l) led is 
lit. 
To change tables, press the appropriate flexible 
button (Buttons 2-8) and perform the following 
procedures. 
3. Dial one of the following, if required: 
0 = if a prefix is required 
1 = if a suffix is required 
# = if entry is to be deleted 
4. Enter up to 12 digits required including ‘*’ and 
‘#‘. TRAN button = pause. 
5. Press the HOLD button. Display will now up- 
date. Description 
Entries into one of the eight (8) Voice Mail Outpulsing 
Tables determine the In-Band signaling required for 
“Retrieving” messages (allows for stations to pick up 
mail) and “Leaving” messages (allows stations to 
leave messages in voice mail). 
When programming Voice Mail In-Band Signaling 
tables and Disconnect table, the flexible buttons are 
mapped as follows: 
~$&@$$#~] as@.,,,Em TABLE 6  y; ,?.:: . . . .  . . . . . . . . 
[ ~~~~~~ 
Build a table (“0” for example) for any additional digits 
other than the Station Extension Number (Voice Mail 
Box Number)needed for a caller to leave a message 
in a station’s mailbox. (“Leave”) 
Build another table (“1” for example) for any addi- 
tional digits needed for a mailbox holder to retrieve 
a message (“Retrieve”). 
NOTE: Entries are not required in the Outpulsing 
Tab/e, however a table must be referenced when 
setting up the Voice Mailgroups (FLASH 65) forboth 
Leave and Retrieve data fields, if /n-Band signaling 
is desired, 
Related Programming: Voice Mail Group program- 
ming, In-band digits sent on incoming CO Calls. 
645-4 Issue 1, November 1991  
						

							sTARPLUS@ SPD 1428 & 2856 Digital Key Telephone Systems 
VOICE MAIL OUTPULSING TABLE (Cont’d) 
B. 
1. 
2. 
3. 
Voice Mail Disconnect Table: 
Programming Steps 
Press the DISCONNECT TABLE 8 flexible but- 
ton (Button #$I) . This is the table number used 
for the Voice Mail disconnect signal. 
Enter up to 12 digits which will be used for the 
disconnect signal, including ‘*’ and ‘Y. TRAN 
button = pause. 
Press the HOLD button. Display will now up- 
date. Description 
To avoid Voice Mail ports from being tied up as a 
result of CO line callers abandoning the call or not 
exiting the VM system properly, a disconnect signal 
can be programmed into the Starplus Digital (SPD) 
Key Telephone System to notify the VM system that 
a call has been abandoned. This is accomplished 
through “in-band” signaling. If a CO disconnect sig- 
nal is detected, the Starplus Digital (SPD) Key Tele- 
phone System will send a series of DTMF digits 
programmed in the Voice Mail disconnect table (out- 
pulsing table eight (8)) to the Voice Mail port. This 
can be any digit stream up to 12 digits including =*’ 
and “#“. This table will serve all eight voice mail 
groups. These digits are not used as a result of an 
internal station disconnecting from Voice Mail. In 
this case silence is provided for a short period fol- 
lowed by busy tone. This method is also used for 
CO lines when the VM disconnect table is empty. 
The Starplus Digital (SPD) Key Telephone System 
will provide Loop Supervision monitoring while a CO 
call is connected to a port designated as Voice Mail. 
Default: By default programming there are no en- 
tries in the disconnect table (table eight (8)). 
NOTE: Loop supervision must be enabled on the CO 
lines (in CO line programming) in order for VM dis- 
connect feature to operate. 
issue 1, November 1991 545-5  
						

							Digital Key Telephone Systems 
645.3 VOICE MAIL IN-BAND DIGITS 
Programming Steps 
Description 
If Voice Mail ID digits are to be enabled or disabled 
for Incoming CO callers: 
1. Press FLASH and dial [671. The following mes- 
sage will be shown on the display: The Starplus Digital (SPD) Key Telephone System 
allows the system to be programmed so that if a 
station programmed to receive incoming CO line 
ringing is forwarded to Voice Mail they may have 
direct incoming callers routed directly into their sta- 
tions voice mail box through the use of “In-Band 
signalling. Alternately, when disabled, callers will be 
answered by the Voice Mail or Auto Attendant Main 
greeting. 
2. Press Flex button 1 to enable or disable ID 
digits. 
l LED on = ID digits are enabled 
l LED off = ID digits are disabled 
3. Press HOLD button. The display will now up- 
date. Incoming CO callers can be Station Call Forwarded 
into voice mail only when the ringing CO line is 
programmed to ring at one station. Additionally CO 
lines programmed to ring at an attendant station will 
station call forward into the Voice Mail system (if 
programmed to ring only at one attendant station) 
and be presented to the main greeting (not the 
attendant stations mail box) even when ID digits are 
enabled. 
Default: By default, ID digits for incoming CO calls 
is disabled. 
Related Programming: Voice Mail group program- 
ming, Sec. 645.1; Voice Mail Outpulsing table, Sec. 
645.2) 
645-6 
Issue 1, November 1991