Vodavi Starplus Hybrid Key Telephone System Installation Manual

							Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2858 
microphone but not affect the speech coming over 
the speaker or handset. Pressing the illuminated 
MUTE button again will reactivate the microphone. 
200.79 NAME IN LCD DISPLAY 
This feature allows every extension (Key or SLT) the 
capability to program the users name, for that sta- 
tion, so that people using display telephones will see 
the name instead of the station number on their 
display. The name is programmed at each station 
by the user and may be up to seven (7) letters in 
length. 
200.80 NIGHT SERVICE 
4 A. 
B. 
C. 
D. 
E. Manual Operation 
The Attendant(s) can control the use of Night 
Mode manually by pressing the NIGHT (DND) 
button. An LED will indicate when the system is 
in Night Mode operation. 
Automatic Night Mode Operation 
The Starplus Digital (SPD) Key Telephone Sys- 
tem can be programmed so that the system is 
automatically placed into night mode. A pro- 
grammable weekly time schedule allows the 
system administrator to preset the time the 
system is placed into night mode and removed 
from night mode on a daily basis including 
weekend operation. 
The Attendant(s) can override the Automatic 
Night mode schedule simply by pressing the 
NIGHT (DND) button. 
Weekly Night Mode Schedule 
A programmable weekly night mode schedule 
provides for 24 hour, 7 day a week automatic 
night mode operation. The system can be put 
into and out of night mode automatically on a 
daily basis. 
Night Class of Service (COS) 
The system allows each station to be assigned 
a different COS for night operation. The night 
COS goes into effect when the system is put 
into night mode manually or via the automatic 
schedule. Prevents the misuse of phones after 
hours. 
Universal Night Answer (UNA) 
Incoming CO lines can be programmed for 
Universal Night Answer (UNA). Stations which 
do not have access to a line during the day can 
answer that line while the System is in the Night 
Mode by dialing a UNA code. F. Night Ringing Assignments 
Each CO line may be individually programmed 
for Night ringing to other stations, to Hunt 
groups, UCD groups, Voice Mail groups, or 
off-net via speed dial. When the system is 
placed into night mode, manually or automat- 
ically, ringing will follow the night ringing assign- 
ments for each CO line. 
G. External Night Ringing 
The system can be programmed so that CO 
lines marked for UNA will ring on the external 
page speakers. 
200.81 OFF-HOOK PREFERENCE 
A. 
B. 
C. 
D. 
E. Auto Line Access 
Each station, key or SLT, may have their phone 
programmed to access a particular CO Line 
such as a private line or a line from a Group of 
CO lines upon going off-hook. This is useful in 
Centrex or PBX applications when station users 
have dedicated lines. Outside line dial tone is 
received just by going off-hook, without the 
need to dial an access code. 
Auto Feature Access 
In addition to auto line access Digital Terminals 
have the ability to have their off-hook prefer- 
ence select a DSS or feature button upon going 
off-hook or pressing the ON/OFF button. 
Hot Line/Ring Down 
Electronic Digital Terminals may be pro- 
grammed to immediately call or ring down a 
particular station or outside number upon going 
off hook. This is performed by programming the 
stations Off-Hook preference to activate a DSS 
or Speed dial feature key. 
Intercom Access 
When off-hook preference is enabled, at a key 
station, that station may still obtain intercom dial 
tone for accessing internal stations or other 
system features. This is done either by press- 
ing an intercom button or dialing their own 
intercom station number prior to going off-hook. 
User Programmable Preference 
Based on a station programmable option Digital 
Terminals may be given the ability to enable, 
disable or change their off-hook preference by 
dialing a code. This option can be denied in 
station programming on a per key station basis. 
200-l 8 Issue 1, November 1991  
						

							200.82 OFF-HOOK SIGNALLING 
If a station has been programmed to receive direct 
outside line ringing and is busy on another call, that 
station will receive muted ring to indicate another call 
is ringing in. Additionally CO calls may be “camped- 
on” to a busy station and receive muted ringing. 
200.83 OFF-PREMISE EXTENSIONS (OPX) 
The Off-Premises Extension Box (OPX) provides 1 
FCC registered 2500~type single line interface ports. 
This enables the use of 1 off-premise 2500 tele- 
phone sets. A precise tone plan is provided to OPX 
stations. A 48 volt power supply is required when 
installing an OPX Box. 
200.84 ON HOOK DIALING 
The Digital Terminal user can place calls without 
lifting the handset. If the speakerphone is disabled, 
the handset must be lifted to converse. 
200.85 ON LINE PROGRAMMING 
Changes to the system data base can be made 
without interrupting normal system operation. Pro- 
gramming may be performed using a key station 
terminal connected to the system (Sta 100) or via a 
external terminal either on-site or remotely. 
200.86 PAGE/RELAY CONTROL 
The SPD 1428 and SPD 2856 systems offer relays 
that may be individually programmed for: External 
Page, Loud Bell Control, CO Line Control, Power 
Failure Transfer, and Recorded Announcement 
uses. Up to four Relay/Sensor interface modules 
may be installed on either system. Each relay/sensor 
interface module contains three (3) independent re- 
lays and three (3) sensing input circuits. In addition, 
each 4x8 CO/Station Interface card of the SPD 2856 
system contains a Relay Contact (for up to seven (7) 
“on-board” relays) that may also be assigned to any 
of the functions mentioned above. 
200.87 PAGING 
A. External Paging 
There are four (4) external paging zones avail- 
able in the SPD 1428 and seven (7) available 
in the SPD 2856 systems. External Paging 
requires a three-digit dialing code. External 
paging requires an externally provided amplifier 
and paging system. One (1) make and one (1) 
break contact are provided with the page zone 
on the 4x8 CO/Station board. Since no “on- 
board” relay contacts are available on the SPD 
1428 for external paging, the Relay/Sensor In- 
terface module is used for this purpose. 
STARPLUS@ SPD 1428 & 2856 
Digital Key Telephone Systems 
B. Internal Paging 
There are four internal paging zones available 
in the Starplus Digital (SPD) Key Telephone 
Systems. A station can be in any or all zones or 
in no zone at all. Stations not assigned to a page 
group can still make page announcements, if 
allowed in station programming. Stations can 
be assigned to a page group in order to receive 
pages but not allowed to make page an- 
nouncements. Since no “on-board” relay con- 
tacts are available on the SPD 1428 for internal 
paging, the Relay/Sensor Interface module is 
used for this purpose. 
C. Paging Access Restriction 
Programming on a per-station basis, can deny 
any station the ability to make any type of page. 
200.88 PAUSE TIMER 
When dialing a speed number, a timed pause be- 
tween digit sending can be placed in the number. 
The length of this pause can be programmed in the 
system database. 
200.89 PBX DIALING CODES 
The System will allow five one or two-digit access 
codes to be entered into memory. When one of 
these codes is dialed, this signals the KSU that toll 
restriction is to be applied at the next dialed digits 
after the code. If one of these codes is not dialed, 
toll restriction does not apply. This allows the dialing 
of PBX extensions 100,110,111, etc. This functions 
on lines marked as PBX type lines in programming. 
200.90 PERSONALIZED MESSAGES 
Each station (Key and SLT) can select a pre-as- 
signed message to be displayed on the LCD of the 
Digital Terminal calling that station. There are ten 
possible messages which can be displayed: 
- VACATION 
- RETURN MORNING 
- RETURN AFTERNOON 
- RETURN TOMORROW 
- RETURN NEXT WEEK 
- BUSINESS TRIP 
- MEETING 
- HOME 
- ON BREAK 
- LUNCH 
A. Personalized Message Code on a Flex Key 
This feature allows’s key station user to pro- 
gram the pre-selected message code [633] un- 
der a Flex key. This speeds access of the 
preselected messages. 
Issue’ 1, November 1991 200-l 7  
						

							200.91 POOL BUTTON OPERATION 
The Pool Group Key is used primarily to access CO 
lines that do not appear on a station so that outgoing 
calls may be made. Pooled group keys are associ- 
ated to CO line groups and may be programmed for 
use on any of the flexible line buttons. CO lines are 
accessed in descending order of priority starting with 
the highest numbered available (not busy) CO line 
in a CO line group. 
Stations may have as many POOL buttons as their 
are CO line groups (7). Multiple POOL buttons for 
the same group are also allowed. 
200.92 PREFERRED LINE ANSWER 
A station with Preferred Line Answer can answer any 
assigned outside, transferred, or recalling line, or 
queue callbacks by lifting the handset or pressing the 
ON/OFF button. 
200.93 PRIVACY RELEASE 
Privacy is insured on all communications in the sys- 
tem. If desired, the customer may elect to disable 
the Automatic Privacy feature. Thus allowing an- 
other station to join in on existing CO Line conversa- 
tions. 
A. Per Station Option 
Each station may be programmed to give the 
station the capability to join an existing conver- 
sation simply by pressing the CO line button 
that is in use. A warning tone is presented to 
all parties when the station enters the conver- 
sation. The CO line must also have privacy 
disabled to allow the cut-thru. 
B. Per CO Line Option 
This feature allows each CO line to be individu- 
ally programmed for privacy. This feature is 
useful for maintaining security on such lines as 
Data lines, Private lines, or special circuits re- 
quiring privacy. If privacy is disabled on a CO 
line then, while in use, another station may 
enter the conversation simply by pressing the 
CO line button. A warning tone is presented to 
all parties prior to actual cut-thru. The station 
attempting to enter the conversation must also 
have privacy disabled. 
200.94 PRIVATE LINE 
Private line programming allows certain lines to ring 
at a specific station only. When placed on Hold, 
these lines are active at the programmed station 
only. A private line can be transferred to other 
stations. 
Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 
200.95 PULSE-TO-TONE SWITCHOVER 
When commanded, the system will change thesig- 
naling on an outside line from dial pulse to DTMF 
(tone), allowing the use of common carriers behind 
a dial pulse outside line. This can be done manually 
when dialing, or can be stored within a speed dial 
number. 
200.96 RANGE PROGRAMMING 
The Starplus Digital (SPD) Key Telephone System 
allows for range programming when programming 
Co lines and Stations. Range programming allows 
you to program all parameters alike for the entire 
range or you can change or modify a few items that 
will be copied to all members in the range. 
200.97 REMOTE ADMINISTRATION 
The Remote Administration feature allows author- 
ized personnel to access the administration pro- 
gramming via a terminal device (portable terminal 
device or personal computer with communications 
software package). 
The feature permits the review and entry of the 
customer database in the same manner as via the 
telephone at “admin” extension 100. The terminal 
device can be connected directly to the RS232 con- 
nector on the CPB board, or can be accessed by a 
telephone modem linking the CPB’s RS232 connec- 
tor (via a CO line) to a remote location. 
200.98 
REMOTE SYSTEM MONITOR AND 
MAINTENANCE 
A. Remote System Monitor 
The Remote Monitor feature provides remote 
access to the installed system for diagnostic 
purposes. These capabilities benefit Service 
personnel enabling them to support the end 
user remotely. Different levels of access, via 
password, allows authorized personnel to 
trace, monitor and “up-load” critical information 
directly from the Starplus Digital (SPD) Key 
Telephone System. This provides a more ac- 
curate means of acquiring system information 
that leads to a quick resolution of problems that 
may occur. This is all done without interfering 
with ongoing call processing or normal system 
operation, and in many cases may be per- 
formed without a site visit. 
Capabilities allowed and reserved for this “High 
level troubleshooting” in addition are: 
l Monitor Mode 
l Enable & Disable Event “Trace” 
l Dump “Trace Buffer” (up-load) 
200-l 8 
Issue 1, November 1991  
						

							B. 
Remote System Maintenance 
The Remote Maintenance feature allows the 
interconnects’ technical staff to review the sys- 
tems configuration data and individual card slot 
configuration data. This can be done “on site” 
using a data terminal or remotely using modem 
to modem access to a remote data terminal. 
200.99 SAVE NUMBER REDIAL (SNR) 
Any number dialed on an outside line can be saved 
permanently to be used at any time. This number is 
saved until a new number is stored. 
200.100 SINGLE LINE TELEPHONE (SLT) 
COMPATIBILITY 
The Starplus Digital (SPD) Key Telephone System 
supports industry standard 2500 Type (DTMF) sin- 
gle line instruments. A maximum of 55 single line 
telephones may be installed and operate on the SPD 
2856 Digital Terminal System. OPX Boxes are re- 
quired. 
200.101 STATION MESSAGE DETAIL RE- 
CORDING (SMDR) 
The Starplus Digital (SPD) Key Telephone System 
provides one industry standard RS-232C port for 
dual purpose use and a second port is optional for 
SMDR output, each allowing connection to an exter- 
nal printer or call accounting device. The system 
provides details on both incoming and outgoing calls. 
This feature is programmable to allow all calls or just 
outgoing long distance calls to be recorded. The 
system tracks calls by outside line, number dialed, 
time of day, date, station that placed the call and 
duration of call. Account codes may also be entered 
and recorded. 
200.102 SPEAKERPHONE 
Both Enhanced and Executive Digital Terminals are 
equipped with a speakerphone. However, the 
speakerphone can be programmed to work in one of 
three ways: 
. 
Normal speakerphone operation. 
. 
Disabled for outgoing and incoming CO calls 
but handsfree on intercom allowed. 
. 
Headset operation allowed. 
200.103 STATION CLASS OF SERVICE 
Each station is assigned a Class of Service which 
governs that stations dialing privileges. Day Class 
of Service and Night Class of Service assignments 
to stations provide the system administrator addi- 
tional control over station dialing, preventing misuse 
of phones after hours. Six uniquely defined Classes 
of Service are available for assignment to stations 
on a per station basis and all six are available for day and night assignment. Station Class of Service 
works in conjunction with CO line Classof Service 
to provide the most flexible means for offering cus- 
tom toll restriction. As a part of the Dialing privilege 
assignment through Class of Service the system 
offers two programmable Allow and Deny tables for 
additional customization of a toll restriction plan for 
a particular customer. In addition, each station can 
reference up to 4 special area code 
tables. 
200.104 STATION SPEED DIAL 
Each station user can program up to 20 frequently 
dialed numbers of up to 24 digits in length. Pauses, 
flash commands, pulse-to-tone switchover, and NO- 
DISPLAY characters take up digit spaces. There 
are a total of 1120 speed locations to be divided 
among all telephones. 
Numbers are dialed by use of the SPEED button and 
a two-digit code. This feature can additionally be 
assigned to any of the 28 buttons in the flexible 
button field on each keyset for one-button activation. 
200.105 SYSTEM CAPACITY 
A. Up to 14x28 Configuration: 
The SPD 1428 system will support a maximum 
of 14 outside CO circuits and 28 station circuits. 
B. Up to 28x56 Configuration 
The SPD 2856 system will support a maximum 
of 28 outside CO circuits and 56 station circuits. 
200.106 SYSTEM HOLD 
When a line is placed on System Hold, any station 
in the system with access to that line can retrieve the 
call. 
200.107 SYSTEM SPEED DIAL 
Up to 80 commonly dialed numbers can be pro- 
grammed into System Speed Dial for use by stations 
allowed this feature. These numbers can be up to 
24 digits including pauses, flash commands, pulse- 
to-tone switchover, and no-display characters. The 
last 40 numbers will not be monitored by toll restric- 
tion. 
200.108 TOLL RESTRICTION (TABLE DRIVEN) 
The system provides a flexible means of providing 
toll restriction to internal stations of the Starplus 
Digital (SPD) Key Telephone System. Each station 
is assigned a Class of Service for day mode opera- 
tion and one for night mode operation these station 
COS’s work in conjunction with a CO line Class of 
service to allow for customized toll restriction. Two 
(2) Allow and Deny tables along with four (4) special 
tables afford the system administrator to devise a 
Issue 1, November 1991 200-l 9  
						

							Digital Key Telephone Systems STARPLUS@ SPD 1428 & 2856 
variety of complex toll restriction or dialing privilege 
schemes. 
200.109 TRANSFER RECALL 
Screened and unscreened transfers will recall the 
initiating party if unanswered for a programmable 
length of time, and then if unanswered, will recall the 
attendant. 
200.110 UNIFORM CALL DISTRIBUTION (UCD) 
Eight Uniform Call Distribution (UCD) groups can be 
programmed, each containing up to eight 3-Digit 
station numbers. Each group is assigned a pilot 
number. When this number is dialed, the first avail- 
able agent in that group is rung. Calls are routed to 
the station that has been on-hook for the longest 
period of time. 
A. 
B. 
C. 
D. 
E. Alternate UCD Group Assignments 
An alternate UCD group can be programmed 
so that if stations in one group are busy, the 
alternate group will be checked for an available 
station. 
Overflow Station Assignments 
An overflow station may be assigned to route 
callers in queue to a designated station after a 
specified time. The overflow station may not be 
one of the UCD group stations. 
Incoming CO Direct Ringing 
CO Lines can be programmed to ring directly 
into a UCD group. When all agents are busy 
and RAN is enabled, the system will answer the 
caller and present the 1st RAN announcement 
automatically. 
Recorded Announcements (RAN) 
Recorded announcement devices can be as- 
signed to provide up to two different messages, 
if all stations in a UCD group are busy. The two 
messages are available to all eight (8) UCD 
groups in different configurations. A RAN de- 
vice can provide an announcement to one caller 
at a time. Subsequent callers will be queued 
onto the message on a first-in basis. 
Number of Calls in Queue Display 
There are two methods of viewing UCD Group 
call queue status. 
1. In-service UCD agents and the assigned 
overflow station will see the quantity of calls in 
queue on the LCD of their station for the UCD 
group of which they are a member. If every 
member of a UCD group is busy and calls are 
in queue, the “XX CALLS IN QUEUE” display 
will be seen at all UCD members of that group. NOTE: If a UCD member is taken out of the group 
(ie. DND, Call Forward,Unavailable etc.) they wilLnot 
receive calls in queue information. 
F. 
G. 
H. 2. Any station not assigned in a UCD group can 
view the number of calls in queue for any given 
UCD Group. To view the number of calls in 
queue the station user dials the Calls In Queue 
code (or presses a programmed FLEX button 
with this code) then enters the UCD group 
desired. The LCD will display, on a real time 
basis, the number of calls in queue for that 
group. 
UCD Auto Wrap-Up w/Timer 
After completion of a UCD call (on-hook) the 
agent will not be subjected to another UCD call 
for the duration of the Auto Wrap-Up timer 
(regardless of the number of calls in queue), 
allowing the agent to finish call related work or 
access other facilities. This will allow agents to 
remove themselves from the group (ie. DND, 
Unavailable, Call Forward or originate another 
call). The auto wrap-up timer is programmed 
as part of the UCD data base. (System-wide) 
UCD No-Answer Timer 
If a call routed to a station via UCD is not 
answered by the UCD Agent/Station before the 
No-Answer timer expires, the call will be re- 
turned to UCD Queue with the highest priority. 
In addition, the station that failed to answer the 
ringing UCD call will be placed into an unavail- 
able state. 
UCD Available / Unavailable Mode 
Stations programmed into a UCD group may 
log off and on to their assigned UCD group by 
dialing an Available/Unavailable code. When 
an agent is in the Available mode that agent will 
receive UCD calls in the normal manner. When 
an agent is in the Unavailable mode that agent 
will no longer receive UCD type calls, however 
may receive non-UCD calls. Agents that have 
logged off by going Unavailable will receive a 
visual reminder that they are logged off with a 
flashing LED and or a LCD display message. 
200.111 UNIVERSAL NIGHT ANSWER (UNA) 
Incoming CO lines can be programmed for Universal 
Night Answer (UNA). Stations which do not have 
access to a line during the day can answer that line 
while the System in the Night Mode by dialing a UNA 
code. In order to utilize this feature, a loop button 
must be present on the station. I 
200-20 Issue 1, November 1991  
						

							sTARPLUS@ SPD 1428 & 2856 
Digital Key Telephone Systems 
200.112 VOICE MAIL GROUPS (VM) 
The Voice Mail feature automatically handles unan- 
swered calls. Stations may forward calls to a voice 
mail group (for leaving mail) or may call the voice 
mail group directly (to retrieve mail) with no assis- 
tance from the attendant. Up to eight (8) voice mail 
groups can be configured in the system. Each group 
can contain up to eight voice mail stations, each of 
which interfaces with a port on an OPX box. Each 
voice mail “station” can be shared by a number of 
actual users. An OPX Box and a 48 vdc power supply 
are required when utilizing the Starplus Digital (SPD) 
Key Telephone System Voice Mail “In-Band” integra- 
tion. 200.113 VOLUME CONTROLS 
Both speaker and tone ringing volume can be sepa- 
rately adjusted by utilizing the two slide switches on 
the right side of the keyset. 
A. VM In-Band Signaling Integration 
The Starplus Digital (SPD) Key Telephone Sys- 
tem integrates with a wide range of Voice Mail 
systems through the use of “In-Band” signaling. 
B. VM Message Waiting Indication 
When Voice Mail has received a voice message 
for a user who has a station on the Starplus 
Digital (SPD) Key Telephone System, the VM 
connected to the system will leave a message 
waiting indication at the VM users station. When 
the station user retrieves their mail, the VM 
system will cancel the message waiting indica- 
tion left at a station via a VM port. 
The message waiting indication will appear on 
the programmed Voice Mail (group) button. If 
such a button has not been programmed, a 
voice mail message waiting indication will ap- 
pear on the MSG WAIT button as a normal 
message waiting signal. 
C. VM CO Disconnect Signal - Pass Thru 
To avoid Voice Mail ports from being tied up, as 
a result of CO line callers abandoning the call 
or not exiting the VM system properly, a discon- 
nect signal has been provided to notify the VM 
system that a CO caller has abandon. “Silence” 
is provided to the VM port followed by “busy 
tone” to aid the VM system to recognize that an 
intercom caller has abandoned the call. 
Disconnect digits may also be programmed. 
D. VM Tone Mode Calling Option 
Voice mail systems and/or Automated Atten- 
dants can utilize the Calling Station Tone Mode 
option. This is useful when using supervised 
transfer or call screening options on voice mail 
or auto attendant(s) requiring ringback tone for 
proper call handling. 
Issue 1, November 1991 200-21  
						

							sTARPLUS@ SPD 1428 & 2856 
SECTION 210 
Digital Key Telephone Systems 
SINGLE LINE TELEPHONE FEATURE DESCRlPTiON 
Single Line telephones have access to most of the 
system and station features listed in the previous 
section, however, the additional features listed be- 
low are unique to Single Line Telephones. (An OPX 
Box and 48 vdc power supply must be installed in 
the system for proper SLT operation) An abbreviated 
feature index is provided in Table 21 O-l. 
210.1 ACCOUNT CODE 
SLT stations may enter an account code, up to 12 
digits in length, to identify calls for billing/tracking 
purposes. The account code may be entered either 
before the call or during the call (the outside caller is 
placed on hold while the account code is entered if 
during the call.). The account code is recorded on 
the SMDR printout. Account codes are non-verified 
and can vary in length from 1 to 12 digits. 
210.2 AUTOMATIC LINE ACCESS 
SLT’s may have their station programmed to access 
a particular CO Line such as a private line or a line 
from a Group of CO lines upon going off-hook. This 
is useful in Centrex or PBX applications when station 
users have dedicated or individual lines. Outside 
line dial tone is received just by going off-hook, 
without the need to dial access codes. 
210.3 CALL FORWARD 
Single line telephones may direct intercom calls and 
transferred CO lines to be forwarded to another 
station. SLTs have access to all forwarding options 
that Key station users have: 
Call Forward - All Calls 
Call Forward - No Answer j7] 
Call Forward - Busy [8] 
Call Forward - Busy/No Answer [9] 
Call Forward - Off-Net [‘I 
Preset Call Forward 
CAMP ON 
A busy station can be notified that an outside line is 
on hold and waiting for them. The busy station is 
notified of this by a beep tone. Single line telephones 
can receive a camp on indication or initiate one by 
using an access code. 
210.5 CONFERENCE 
An SLT user can initiate a conference with an outside 
line and one other internal station. 
210.6 CONFERENCE /WITH PERSONAL 
PARK 
Single Line Telephones (SLT) can initiate a confer- 
ence between two outside (CO) calls. The Personal 
Park feature is used in conjunction with the SLT 
conference code to make this possible. A combina- 
tion of features are derived from these dial codes 
(Personal Park, Flip/Flop, and Multi-line Confer- 
ence). 
210.7 DIRECT OUTSIDE LINE ACCESS 
Single line telephones can access outside lines by 
dialing CO line group access codes 9 or 81-87. 
210.8 DIRECT OUTSIDE LINE RINGING 
Single line telephones can be set up to receive direct 
outside line ringing. SLTs may be programmed to 
receive incoming CO Ringing on more than one CO 
line. However, an SLT can answer only ONE call at 
a time. If a SLT is busy when a CO call rings in, 
camp-on tone will be given to that SLT station. 
210.9 DIRECTED CALL PICK UP 
Tone ringing intercom calls, Initial Ringing CO calls 
and transferred outside line calls to specific stations 
can be picked up by single line telephones. For this 
type of pickup, the stations do not have to be in the 
same pickup group. 
210.10 DO NOT DISTURB 
Each telephone user can be allowed to place their 
phone in Do No Disturb. The user will receive error 
tone if they are not allowed this feature. They will 
also receive a confidence tone when lifting the hand- 
set to remind them they are in Do Not Disturb. The 
attendant can override a station in DND. 
210.11 GROUP CALL PICK UP 
Tone ringing intercom calls, transferred outside line 
calls, and initially ringing calls can be picked up by 
single line telephones by dialing a special pickup 
code. The telephones must be in the same pickup 
group. 
210.12 INTERCOM CALLING 
Single line telephones can make and receive inter- 
com calls. 
210.13 MESSAGE WAITING/CALL BACK 
Single Line Telephones calling a station that is busy, 
idle, or in Do Not Disturb can leave a message 
waiting indication to signal the station to call back. 
Issue 1, November 1991 
21 o-l  
						

							Digital Key Telephone Systems sTARPLUS@ SPD 1428 & 2858 
Table 21 O-l SLT Alphabetical Feature Index 
INTERNAL EXTERNAL 
FEATURE AVAILABLE EQUIPMENT EQUIPMENT 
REQUIRED REQUIRED 
Account Code S N Printer 
Automatic Line Access 
S N N 
Call Forward S 
N N 
Camp-On S 
N N 
Conference S N N 
Conference with Personal Park 
S N N 
Direct Outside Line Access S 
N N 
Direct Outside Line Ringing S N N 
Directed Call Pick-up S 
N N 
Do Not Disturb (DND) S N N 
Intercom Calling 
S N N 
Message Waiting/Call Back S N N 
Night Service S N N 
Off-Hook Preference S 
N N 
Personal Park S N N 
Queuing S N N 
Station Speed Dial S N N 
Transfer S N N 
S = Standard Feature; O=Optional: Requires additional hardware; N=No additional hardware required 
210.14 NIGHT SERVICE 
When outside lines are marked UNA and the system 
is placed into night service, a single line telephone 
can answer incoming calls on lines it does not nor- 
mally have access to by dialing [#3]. When External 
Night Ringing is enabled in database programming, 
ringing is outputted on the external page ports. 
210.15 OFF-HOOK PREFERENCE 
SLT’s may have their station programmed to access 
a particular CO Line such as a private line or a line 
from a Group of CO lines upon going off-hook. This 
is useful in Centrex or PBX applications when station 
users have dedicated lines. Outside line dial tone is 
received just by going off-hook, without the need to 
dial access codes. 
210.18 PERSONAL PARK 
Single line telephones can be connected to two calls 
(Intercom or CO lines) at the same time and 
“flip/flop” between the two calls. This can be per- 
fom-red with originated or received calls. This fea- 
ture is also used with SLT multi-line conference 
feature. 
210.17 QUEUING 
Single line telephones can be placed in a queue 
awaiting the first available outside line in a group to 
become available. 
210.18 STATION SPEED DIAL 
Each SLT user may program up to 20 individual 
speed dial numbers. Each speed dial number can 
be up to 24 digits in length. 
210.19 SYSTEM, SPEED DIAL 
Each SLT user can be allowed access to system 
speed dial numbers on a programmable basis. The 
last forty system speed numbers override toll restric- 
tion. 
210.20 TRANSFER 
Outside lines may be transferred by or to single line 
telephones. These transfers can be either an- 
nounced or unannounced. 
210-2 Issue 1, November 1991  
						

							sTARPLUS@ SPD 1428 & 2856 Digital Key Telephone Systems 
SECTION 220 
.  AITENDANT FEATURE DESCRIPTION 
The Attendant and Attendant(s) with DSS/DLS fea- 
tures of the Starplus Digital (SPD) Key Telephone 
System are listed and described below in alphabeti- 
cal order. An abbreviated feature index is provided 
in Table 220-l. 
220.1 AlTENDANT DISABLE OUTGOING 
ACCESS 
The first attendant can disable CO lines, preventing 
outgoing access to those lines. This is useful for 
removing a faulty line from service, or for reserving 
CO lines for important use. All stations that can 
normally make calls on the lines are affected, but 
incoming calls are not affected. A CO line may be 
disabled while it is being used; when the trunk be- 
comes idle, further outgoing access will be pre- 
vented. 
220.2 AlTENDANT OVERFLOW 
System programming allows the attendant station to 
be programmed so that if the attendant is busy or not 
there, the call will be automatically forwarded to 
another predetermined station, VM Group, Hunt 
Group or UCD group after a programmed period of 
time. (Refer to Call Forward, Station and Preset) 
220.3 AlTENDANT OVERRIDE 
Attendant stations may override a busy station or 
ring a station in DND. While busy, pressing the 
override key provides override tone and a five sec- 
ond delay before voice cut-through to the called party 
occurs, automatically placing any outside line call on 
Hold. The Attendant Override function may be pro- 
grammed on to a flex button and can be enabled or 
disabled in programming. 
220.4 AlTENDANT POSITION 
The system identifies a maximum of three program- 
mable stations as attendants for line recalls and attendant features. The first programmed attendant 
can enter system date and time information as well 
as System Speed numbers from this position without 
entering the programming mode. The Starplus Digi- 
tal (SPD) Key Telephone System is placed in Night 
Service by any programmed attendant pressing the 
NIGHT (DND) button or dialing the NIGHT code. 
220.5 AlTENDANT RECALL 
A held CO call left unattended by a station will recall 
the attendant(s) after a programmable period of time 
has elapsed. A recalling CO line flashes at a distinc- 
tive rate that identifies the originating station of the 
unanswered call. 
220.6 AUTOMATIC NIGHT MODE 
In addition to the attendants capability to place the 
system into and out of night mode manually, by 
pressing the Night key, an automatic night mode 
schedule has been added to the system. The auto- 
matic schedule is set in data base programming on 
a week day basis, including Saturday and Sunday. 
The Attendant can override the automatic schedule 
by pressing the NIGHT (DND) button. 
220.7 INCOMING CO LINE OFF-NET FOR- 
WARD 
Allows the first attendant to forward incoming CO 
calls to an Off-Net location. The attendant must 
have a direct appearance of the CO line to be 
forwarded. Forwarding can be established on a per 
CO line group basis, or all CO lines may be simulta- 
neously forwarded to an off-net location. 
220.8 TIME AND DATE PROGRAMMING 
This feature allows the first programmed attendant 
to set the time and date without entering the pro- 
gramming mode. 
Issue 1, November 1991 220-l  
						

							Digital Key Telephone Systems =ARPLUS@ SPD 1428 & 2866 
Table 220-l Attendant(s) Alphabetical Feature Index 
INTERNAL 
EXTERNAL 
FEATURE 
AVAILABLE EQUIPMENT EQUIPMENT 
REQUIRED REQUIRED 
Attendant Disable Outgoing Access 
s N 
N 
Attendant Overflow 
S N 
N 
Attendant Override 
S N N 
Attendant Position 
S 
N N 
Attendant Recall, 
S N 
N 
Automatic Night Mode 
S N 
N 
Incoming CO Lines Off-Net (via speed dial) 
S 
N N 
Time and Date Programming 
S N N 
AlTENDANT W/DSS.‘DLS FEATURES: 
Attendant Search 
S N 
N 
Busy Lamp Field Indicators 
S N N 
Direct Station Calling S 
N N 
Mapping Options 
S N 
N 
Release S 
N N 
S = Standard Feature; O=Optional: Requires additional hardware; N=No additional hardware required 
ATTENDANT WIDSSIDLS FEATURES 
220.9 AlTENDANT SEARCH 
Allows a user to make a series of intercom calls 
without hanging up the handset. An intercom con- 
nection is switched to another station whenever a 
DSS key is pressed. Pressing the next DSS key 
terminates the previous intercom call. 
220.10 BUSY LAMP FIELD INDICATORS 
Each station key on the DSS console has a corre- 
sponding indicator which shows whether the station 
is idle or busy. The indicator is lit when the station 
is busy and unlit if the station is idle. A station in DND 
mode is shown by a flashing indicator. 
220.11 DIRECT STATION CALLING 
Enables the user to make an intercom voice call to 
any Digital Terminal in the system. Permits you to 
automatically put an outside caller on hold and simul- 
taneously make an intercom call to an internal sta- 
tion. Also allows you to transfer an intercom call or 
outside call that is on hold to another station. 
220.12 MAPPING OPTIONS 
Each Attendant may have up to three (3) DSWDLS 
terminals programmed to work with one attendant 
station. Each DSS terminal can be programmed in 
one of three ways: 
. 
MAP 1. CO lines 1-14 and Stations loo-127 
appear in sequential order with the bottom 6 buttons programmed as the following features: 
Call Park Zones, Page Zones, Attendant Over- 
ride, and Release. 
DSS/DLS Console Map 1 
220-2 Issue 1, November 1991