Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DlGlTAL TELEPHONE 
TF NO: 27a 
2. Station users may listen to all tones by dialing the two-digit codes one after another. The tone that is 
sounding when the SPEED button is pressed will be saved as that station’s tone ringing selection. 
3. A station’s tone ringing selection will be maintained in a battery protected area of memory. Therefore if a 
system experiences a power failure, or a soft or hard restart, a station’s tone ringing selection will be 
restored. 
4. The tone selected will be used to provide ‘TONE’ ringing normal or muted to the station whenever the 
station is commanded to tone ring. (i.e. this does not apply to camp-on tone programming confirmation tone 
or other specific tones that are not considered “TONE” ringing.) 
5. The selected tone will be used to notify the station in the following cases: 
. Incoming CO Call 0 
incoming Intercom Call 
* 
Transferred CO Line B 
Recalling CO Line 
. 
Call Back Notification e 
Message Wait Call Back 
0 
All types of forwarded calls e Executive/Secretary calls 
* 
Message Wait Reminder Tone 0 
Alarm/Reminder Signalling 
. 
Line Queue Call Back 0 
LCR Queue Call Back 
Programming 
See operation paragraph above for user programming procedures. 
LCD Display 
When programming the tone ringing option on a digital display set the following display will be shown: 
123456789012345678901234 
Vodavi Communications Systems 
Page 38 of 72 
6300 E. Raintree Drive 
Scottsdale, AZ 65260 
TF NO. 27a 
-(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
GROUP LISTENING 
Description 
All digital key stations have built in speakerphones. Station users may use the speaker to monitor a call while using 
the handset to converse with the outside party. This enables other people in the room to listen to both parties in 
the conversation. 
Operation 
While conversing, on the handset, press the ON/OFF button. Both parties of the conversation can then be heard 
on the digital station’s speaker. The speakerphone microphone will be muted while the handset is off-hook. 
To deactivate Group Listening while off-hook, the ON/OFF button must be depressed. 
Conditions 
1. While talking using the speaker phone, then lifting the handset will turn off of the speakerphone. To activate 
group listening, the ON/OFF button must be pressed (to ON) while the handset is off-hook. 
2. While in group listening mode, pressing the MUTE button will cause the transmit from the handset to be 
muted (the speakerphone microphone is already muted). However the distant end can still be heard over 
both the handset receiver and the station speaker. 
3. If full speakerphone operation is desired while in group listening mode, simply set the handset on-hook. 
4. Group listening is not available when the station is in headset mode. 
5. When placing the handset on-hook to go to full speakerphone operation, it is normal for a “squeal” caused 
by audio feedback to be heard. 
Programming 
By default, Group listening is disabled. To enable, System Attributes, Flash 05, Button 9. 
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Vodavi Communication5 Systems 6300 E. Raintree Drive Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
. . 
FLEX BUTTON PROGRAMMING 
Description 
If you have buttons on your telephone which have NOT been assigned as CO lines, Pooled Group, or Loop buttons, 
you may program them to suit your own individual needs. There are five functions you may assign to these buttons: 
DSS/BLF, FEATURES, SPEED DIAL, POOLED GROUP ACCESS, and LOOP. 
As an added feature, LCR may now be added to a flex button. 
In earlier versions of software, the Do Not Disturb (DND), Call Forward (MID), Camp-On, Available/Unavailable, 
Personal Park, Voice Mail, Headset Mode features were able to be programmed onto DSS Console Flexible 
4 buttons. however, the LED associated with those features did not light or flash. Therefore, in this version of 
software, the above mentioned features are not allowed to be programmed onto DSS Console flexible buttons. 
These features can however, still be programmed onto keyset flexible buttons. 
Page 40 of 72 
TF NO. 27a 
Vodavi Communications Systems 
6300 E. Rainbw Drive Scottsdale, AZ 85260 
(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
IDLE SPEAKER MODE 
Description 
This feature allows the system to determine whether the first digit dialed is heard over the digital key terminal 
speaker. This feature can be allowed or denied on a system-wide basis in programming. 
Programming 
Idle Speaker Mode is programmed as part of System Features, Flash 05, Button #lo. By default, Idle Speaker 
Mode is disabled. 
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TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
’  TF NO: 27a 
MUSIC ON HOLD 
Description 
A music source, when connected to the system, provides music to all lines on hold, parked calls, transferred calls 
and calls waiting to be answered by Uniform Call Distribution (UCD). This feature can be allowed or denied on a 
system-wide basis in programming. 
Programming 
Music On Hold is programmed as part of System Features, Flash 05, Button #12. By default, Music On Hold is 
enabled for all CO lines. 
Vodavi Communications Systems 8300 E. Raintree Drive 
Page 42 of 72 
Scottsdale, AZ 85260 
TF NO. 27a 
(602) 443-6000 
.’  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
SMDR CALL QUALIFICATION TIMER 
Description 
This timer determines the length of time that is needed to determine a valid SMDR call for SMDR reporting 
purposes. 
Programming 
1. Press FLASH and dial [Oil. The following message is shown on the display phone: 
123456789012345678901234 
To make a change to the SMDR Call Qualification Timer: 
2. Press the SMDR CALL QUAL TIMER flexible button (Button #16). The following message is shown on the 
display phone: 
123456789012345678901234 
3. Enter the three-digit value on the dial pad which corresponds to 00-60 seconds. By default, this timer is 
set to 30 seconds. 
4. Press HOLD button. Display will now update. Confirmation tone is heard and the display will now update. 
Page 43 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive 
Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
AUTOMATIC CALL BACK TIMER 
Description 
This feature invokes a call back request anytime a user listens to busy tone for a preset period of time. 
Programming 
1. Press FLASH and dial [Ol]. The following message is shown on the display phone: 
123456789012345678901234 
To make a change to the Automatic Call Back Timer: 
2. Press the AUTO CALL BACK TIMER flexible button (Button #17). The following message is shown on the 
display phone: 
123456789012345678901234 
3. Enter the three-digit value on the dial pad which corresponds to 00-99 seconds. By default, the timer is 
disabled with a 00 entry. 
4. Press HOLD button. Display will now update. 
Vodavi Communications Systems 
Page 44 of 72 
8300 E. Raintree Drive 
Scottsdale, AZ 85280 -1802) 4434000 
TF NO. 27a  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
EXECUTIVE OVERRIDE 
Description: 
Allows stations designated as ‘Executive’ the ability to override and “barge-in” on other keysets engaged in 
conversation 
Operation: 
If you call a busy station: 
a. Press the pre-programmed EXECUTIVE OVERRIDE button. Executive station will be bridged onto the CO 
line conversation in progress at the called station. Optional warning tone is heard and presented to all 
parties prior to cut-thru. 
b. Replace handset at Executive station to terminate the override. 
NOTE: A change in volume may occur on the CO line or intercom call after the barge-in occurs. 
Conditions: 
1. An error tone will occur: 
- if the called party is in a conference 
- if the called party is already on an OHVO call. 
- if the called party already has a Camp-On at his station. 
2. If the Executive joins a call and one of the members does a hook-flash or depresses his transfer button, 
the Executive will be dropped. 
3. If the Executive does a hook-flash or depresses his transfer button, it will be ignored. 
4. When the Executive jumps in on an intercom call or CO call and the Executive is not in a mute condition, 
and any member of the party hangs up, the call will be converted to a two-party conversation. 
5. When the Executive jumps in on an intercom call or CO call and the Executive is in the mute condition and 
either of the two parties in the intercom call hang up, the call will be dropped. If the Executive hangs up, 
the call will remain as a two-party conversation. 
Programming: 
A separate condition has been added to Station programmi hi& will allow or 
disallow an Executive to override an extension. Station displ s been changed 
from blank or EO to A or D, or EA or ED; where A= allow override, D= disallow override, E= Enable 
override capability. 
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Vociavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE , 
TF NO: 27a 
UCD FEATURE SECTION 
Eight Uniform Call Distribution (UCD) groups can be programmed, each containing up to eight three-digit station 
numbers. Each group is assigned a pilot number. When this number is dialed, the first available agent in that group 
is rung. Calls are routed to the station that has been on-hook for the longest period of time. 
Enhanced Calls in Queue Display 
No-Answer Retry Timer 
Expansion of Recorded Announcements to 8 
Page 46 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintrw Drive Scottsdale, AZ 85280 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
ENHANCED CALLS IN QUEUE DISPLAY 
The Agent Queue Status feature provides a means for an agent and a UCD supervisor to view the status of their 
UCD group. This display is an idle state display and will prompt a supervisor that a group is having problems 
answering all their calls. The display will tell the agent and his supervisor how many calls are in queue, how many 
agents are available or logged into the group, and the length of time in minutes that the oldest call has been in 
queue. The agent will receive the calls in queue display whenever there is a call in queue. 
Operation 
There are two methods of viewing UCD Group call queue status. 
1. In-service UCD agents and the assigned overflow station will see the quantity of calls in queue on the LCD 
of their station for the UCD group of which they are a member. If every member of a UCD group is busy 
and calls are in queue, the following message will be seen at all UCD members of that group. 
123456789012345678901234 
55X UCD Group 
CIQ:XX Calls in Queue 
AL:XX Available Agents 
0C:MMM Oldest call in minutes 
NOTE: If a UCD member is taken out of the group (i.e. DND, Call Forward, Unavailable, etc.) they will not receive 
calls in queue information. 
2. Any station not assigned in a UCD group can view the number of calls in queue for any given UCD Group. 
To view the number of calls in queue, the station user dials the Calls In Queue code [567], or press a 
programmed FLEX button, then enter the desired UCD group. The LCD will display, on a real time basis, 
the number of calls in queue for that group. 
Page 47 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive 
Scottsdale, AZ 85260 (602) 443-6000