Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS’ Digiil Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
ACD Station 
ASS@WIS~~(S) (C~f~t’d) 
Programming: 
To program stations into a ACD group: 
1. Press the Page ‘B” flexible button (Button #19). The following message is shown on the display phone. 
Where: 
- XX= ACD Group Number (558-565) 
- B= Page ‘B” parameters 
- ###= ACD Station assignments 
2. The top left button in the flexible button field will be lit for programming ACD group 9 (558). To change ACD 
groups or enter further ACD groups (558 to 565), press the appropriate flexible button and perform the following 
procedures. 
3. Enter the three-digit station numbers of the stations in the ACD group in the order in which they will be check- 
ed. The order is only relevant for the first call. After that, the rule is oldest idle. A maximum of 16 stations may 
be entered. 
4. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
If ACD Station assignments in the 2nd Group of eight (Stations 9 thru 16) are to be viewed: 
1. Press the DISPLAY STATIONS flexible button (Page B, Button #17). The 2nd group of station assignments will 
be displayed. If no additional stations are assigned, beyond the 1st eight station, the display will show pound 
signs (#) instead of station assignments. Press the Page “B” flexible button (Button #19) again to return and 
view the 1st group of group of eight stations in the same ACD group. 
Vodavi Communications Systems 
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8300 E. Raintrw Drive Scottsdale, AZ 65260 Pw 443-6ow  
						

							sTARPLus* Digital systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION (Cont’d) 
C. ACD EVENT TRACE 
Desuiptkm: 
The ,ACD Event Trace feature provides an event trace output which interfaces with a customer-developed ACD 
Reporting package 
Pmgrmming: 
To enable ACD Event Trace options: 
1. Press FLASH and dial [63]. The following message will be shown on the display phone: 
Where: 
X= Port for ACD Event Trace 
YYYY= Baud Rate of desired port. 
To Enable/Disable the ACD Event Trace: 
1. Press the ACD EVENT TRACE flexible button (Button #I). It will toggle on and off with each depression. 
l LED on = Event trace is enabled 
l LED off = Event trace is disabled 
2. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Defautb By default, the ACD Event Trace is disabled. 
To Identify the Trace Port Assignment: 
1. Press the ACD PRINT PORT flexible button (Button #2) to determine which port is to be used for the ACD 
Event Trace. 
2. Enter a one-digit number for the ACD Event Trace Port number: 
[l] = Port #l (“On-Board” RS-232C) 
[2] = Port #2 (“On-Board” Modem) 
[3] = Port #3 (I/O Expander Module RS-232C) 
[4] = Port #4 (I/O Expander Module RS-422) 
The LCD displays the current baud rate based on which Port number is assigned to the ACD SMDR Port number. 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
AUTOMATIC CALL DISTRIBUTION (Cmt’d) 
Vodati Communications Systems 
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8300 E. Raintrw Dtive .wtsdale, AZ 85260 Pa 443-6oM  
						

							STARPLuS* Digiil SptEms I-F NO: 43 
ACD EVENT TRACE (Cont’d) 
To determine the Baud Rate: 
The ACD Port Baud Rate is programmed using Flash 15 Baud Rate Assignments. The LCD displays the current 
baud rate based on which Port number is assigned to the ACD SMDR Port number. 
Vcdavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 Pm 443-6m  
						

							STARPLUS@ Digital Systems TF NO: 43 
UCD FEATURES 
UCD Station Assignments 
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6309 E. Raintree Drive !Scottsdaie, AZ 85260 
TF NO. 43 
Pw 443-6m  
						

							sTARPLUS@ Digiil Systems TF NO: 43 
UNIFORM CALL DISTRIBUTION (UCD) 
The following feature is available with software version 2.0 or higher. 
Description: 
There can be eight UCD groups of no more than eight stations each. The UCD groups use a pilot hunting 
technique. If the pilot number is dialed, the assigned stations in that UCD group are searched for the station which 
has been in an idle condition for the longest period of time. 
Each UCD Group may have an assigned Alternate UCD Group, an Overflow station and up to eight stations as 
UCD members. The two system RAN ports (tables) may also be referenced on a per UCD group basis. 
The buttons on the digital terminal are defined as shown below when entering the UCD Group(s) programming 
area: 
If the system is in the programming mode, continue using the program codes. If starting to program here, enter the 
programming mode. Refer to Sec. 600.2, Program Mode Entry (Key Station) in the Starplus Digital Technical 
Manual. 
If UCD Groups are to be assigned: 
1. Press FLASH and dial [60]. The following message is shown on the display phone: 
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8300 E. Raintree Drive Scottsdale, AZ 85260 
W) 4434ooo  
						

							STARPLUS@ Digttl Systems TF NO: 43 
Where: 
- xX= UCD Group Number (550-557) 
- A= Page A Parameters 
- AAA= Alternate UCD Group Assignment 
- BBB= UCD Overflow Assignment 
- CC= UCD Announcement Tables 
2. 
The top left button in the flexible button field will be lit for programming UCD group 1 (550). To change UCD 
groups or enter further UCD groups (550 to 557) press the appropriate flexible button and perform the following 
procedures. 
Defauk By default, UCD Group Tables are empty. 
Rebted Programming: In the Starplus Digital Manual, refer to Sec. 640.2, UCD Timers for setting the UCD Ring 
Timer, UCD Message Interval Timer, UCD Overflow Timer, UCD Answer Recall Timer, and UCD No-Answer Retry 
Timer;. Also refer to Sec. 640.3, UCD RAN Announcement Tables for assigning RAN device ports and message 
times. 
Vodavi Communications Systems 
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8300 E. Raintrw Drive .scottadale, AZ a5260 wa 443-6ow  
						

							STARPWS’ Digital Systems 
TF NO: 43 
UNIFORM CALL DISTRIBUTION (Cont’d) 
A UCD Ststbn A@nment(s): 
Desuipthn: 
Any type of station (excluding DSS/DLS Consoles) may be entered as valid UCD stations. Calls will be routed to 
station in the order they are entered for the first round of calls only. After that the calls are routed to stations based 
on On-Hook time. The station with the longest On-Hook time will receive the next call. 
If a specific station number is dialed, only that station is rung: no distribution will be done if that station is busy. 
The buttons on the digital terminal are defined as shown below when entering the UCD Station Assignment(s) 
programming area. 
To erase all stations, press the pound key three times [###I] and press HOLD. 
Progrsmmirg: 
To program stations into a UCD group: 
1. Press the Page “B” flexible button (Page A, Button #19). The following message is shown on the display phone. 
Where: 
- XX= UCD Group Number (550557) 
- B= Page “6” parameters 
- ##I#= UCD Station assignments 
2. The top left button in the flexible button field will be lit for programming UCD group 1 (550). To change UCD 
groups or enter further UCD groups (550 to 557), press the appropriate flexible button and perform the following 
procedures. 
3. Enter the three-digit station numbers of the stations in the UCD group in the order in which they will be check- 
ed. A maximum of eight stations may be entered. 
4. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Vodati Communications Systems 
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8300 E. Raintrw Drive Scottsdale, AZ 85260 W2) 4436oGu  
						

							STARPLUS@ Digital Systems 
TF NO: 43 
VOICE MAIL (Optional Software) 
Enhanced Voice Mail Integration 
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Vcdavi Communications Systems 8300 E. Raintree Drive sootkdale, AZ 85260 w4 443-6m  
						

							STARPLUS” Digital Systems TF NO: 43 
VOICE MAfL GROUPS 
Enhanced Voice Mail lntegratiofl 
Description: 
To better accommodate Voice Mail systems, a Busy/No-Answer feature has been added to the system software. 
This feature provides a busy or no/answer message from the voice mail system when a device is fonnrarded to voice 
mail via a keyset or single line which has a busy, no-answer or a busy/no-answer forward to voice mail. This is 
accomplished via additional leave table entries per voice mail group. These tables control what “in-band” information 
is sent to the voice mail system under a busy or no-answer condition. 
An externally provided Voice Mail system or Auto Attendant must be connected to the Starplus Digital Key 
Telephone System for Voice Mail or Auto Attendant operation. Voice Mail automatically handles unanswered calls. 
Station users can then retrieve messages left at their stations. Auto Attendants can handle incoming calls and route 
callers to station users without intervention from the systems attendant. 
Direct incoming ring to Voice Mail/Auto Attendant groups can be done directly through CO Line Ringing 
Assignments. 
The buttons on the digital terminal are defined as shown below when entering the Voice Mail programming area: 
NOTE: By default, all Voice Mail stations are placed into Pickup Group 7. You may need to change the default 
setting. 
operation: 
If a user forwards his extension busy, no-answer, or busy/no-answer to voice mail and a call rings at the busy 
extension, the call will be forwarded to voice mail with the digits programmed in the busy leave table. With the 
additional digits, the voice mail system can provide a busy greeting to the caller. If a call rings at the user extension 
and he does not answer, the call will be forwarded to voice mail with the digits programmed in the No-Answer leave 
table. With the additional digits, the voice mail system can provide a no-answer greeting to the caller. 
In addition, to support voice mail systems that do not have supervised transfer, a recall from a station that was 
transferred from a voice mail port will recall to the attendant. 
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Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 85260 kw 443-6m  
						

							STARPLW Digital S@ms TF NO: 43 
PKgramm@: 
If the system is in the programming mode, continue using the program codes. If starting to program herei enter the 
programming mode. 
If Voice Mail Groups are to be programmed: 
1. Press FLASH and dial [8!5]. The following message is shown on the display phone. 
Where: 
- G = Voice Mail group number (O-7) 
- AAA = Alternate group (440447) 
- LLL = “Leave” mail index. 
-R= 
“Retrieve” mail index from outpulsing table for retrieving messages (O-7) 
- XXX = Voice Mail station numbers (ports).(up to 8 max.) 
2. The top left button in the flexible button field will be lit for programming voice mail group 440. To change Voice 
Mail groups or enter further Voice Mail groups, press the appropriate flexible button i-8 (440447) and perform 
the following procedures. 
NOTE: Certain programming will be required in the Voice Mail system connected to the Starplus Digital Key 
Telephone System for proper operation. 1. Mail Box numbers must match Statplus Digital Key Telephone System 
station extension numbers. (100-155) 2. Tone Mode Calling option (6#) must be programmed as leading digits in 
transfer sequence(s) to force tone ringing to key telephones in the handsfree mode. 
. If no table entries are programmed under button #lO for the no-answer leave table, the standard leave table 
programmed under button #lO is used. 
l If no table entries are programmed under button #lO for the busy leave table, the standard leave table 
programmed under button #lO is used. 
. If a call transferred by a voice mail port is recalling and there is no attendant programmed in the system, the 
call will continue to ring at the original station for three recall times and then be dropped. 
Vcdati Communications Systems 
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6300 E. Raintree Drive scolisdale, AZ 85260 (@m 443-6ow