Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
NO-ANSWER RETRY TIMER 
Description 
After a UCD call rings to an agent, this timer takes effect. If the agent does not answer the call before this timer 
expires, then that agent is set to “Out-Of-Service (00s)” and the call is routed back to the UCD group for another 
available agent or queue. 
The timer is variable from 000-300 seconds. 
Programming 
1. Press FLASH and dial [60]. The following message is shown on the display phone: 
123456789012345678901234 
2. The top left button in the flexible button field will be lit for programming the ACD Ring Timer To change to 
a different UCD Timer, press the appropriate flexible button and perform the following procedures. 
To make a change to the UCD No-Answer Retry Timer: 
3. Press the NO-ANSWER RETRY TIMER flexible button (Button #6). The following message is shown on 
the display phone: 
123456789012345678901234 
4. Enter the three-digit value on the dial pad which corresponds to 000-300 seconds. 
5. Press HOLD button. Display will now update. 
Page 48 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 66260 (602) 4434000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
EXPANSION OF RECORDED ANNOUNCEMENTS TO 8 
Description 
Determines the type, index (port) number and message length for the eight available Recorded Announcements 
(PAN). There are eight HAN tables that can be programmed. A table can be the answer port for unanswered 
incoming calls to a UCD group, while another table can provide the secondary message. 
The type can be either a CO line port, or a SLT port. The index number specifies which circuit for the type of 
interface. 
Operation 
The message length is used to match the maximum length of the message to the device that is used. 
Example: 
To program a table for a CO line port: 
a. Press the TABLE “x’ flexible button (Buttons i-8). 
b. Dial [l] for CO port interface. 
c. Dial [Oi to 281 for CO line used. 
d. Enter message duration (000-300 sec.) 
Example 
To program a table for an SLT port: 
a. Press the TABLE ‘x’ flexible button (Buttons l-8). 
b. Dial [2] for SLT port interface. 
c. Dial [lo0 to 1551 for SLT station used. 
d. Enter Message duration (000-300 sec.) 
Programming 
If Recorded Announcement devices are installed to operate with UCD, these tables must be programmed: 
a. Press FLASH and dial [62]. The following message is shown on the display phone: 
123456789012345678901234 
Page 49 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a . 
EXPANSION OF RECORDED ANNOUNCEMENTS TO 8 (cont’d) ,: 
b. The top left button in the flexible button field will be lit for programming UCD RAN Announcement Table 
1. To change to UCD RAN Announcement Table 2, press flexible button #2. Repeat above for Tables 3 
through Tables 8. 
C. Enter a string of six, or seven digits on the dial pad. The order of data entry will be: 
Type number: 
1 = CO Port interface 
2 = SLT Port interface 
Index (port) Number: 
01 - 28 = CO Line Port 
loo-155 = SLT Station Port 
Message Time: 
000-300 seconds 
d. Press HOLD button. 
NOTE When a CO port is designated as a RAN port, a relay andor sensor should be programmed as a RAN start 
for Announcement Table 1 through 8. 
Vodavi Communications Systems 
Page 50 of 72 
8300 E. Raintme Drive Scottsdale, AZ 85280 (602) 443-6000 
TF NO. 27a  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
VOICE MAIL 
Voice Mail Transfer with ID 
Page 51 of 72 
TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintres Drive 
Scottsdale, AZ 85280 (802) 443-5000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
VOICE MAIL TRANSFER WITH ID 
Description 
This feature provides an Attendant or station user a way to transfer a caller directly into a voice mail box. This 
allows the station identification digits to be entered by the transferring party. Using this feature, a caller can be 
transferred to a voice mail box when 1) a station user on the system is not forwarded to VM or 2) the destination 
Voice Mail Box owner is not a station user. 
Operation: 
When a caller wishes to be transferred into a user’s Voice Mail box and the desired user’s station is not forwarded 
I into voice mail, then the attendant or a station user may initiate a Voice Mail Transfer by performing the following: 
While on a call and the distant end wishes to leave a Voice Message for a VM user: 
1. The initiating station presses the TRANfer button. 
2. Dial a Voice Mail Group number, or press a Voice Mail group button. Dial tone is returned. 
3. Dial the VMID (Mail Box location) of the desired party and go on-hook. The system will then make 
the connection to an available Voice Mail port and send the Leave Mail Prefix (if any) + the digits 
dialed as the VM ID number + then the Leave Mail Suffix digits (if any). The system will then cut 
through the transferred caller. 
Conditions 
1. CO Trunks and Internal Calls may be transferred into Voice Mail using this feature. 
2. If no VM ID digits are dialed by the transferring station, then the identification digits of the transferring 
station will be sent to the VM. 
LCD Display: 
When a station transfers a call to a Voice Mail Group the following display will prompt the user to enter the Voice 
Mail Box #: 
123456789012345678901234 
When the user enters the VM ID the digits will be displayed as shown: 
123456789012345678901234 
. 
Page 52 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
LCD ENHANCEMENT SECTION 
CO Line Identification Display 
Page 53 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85280 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 
27a 
CO LINE IDENTIFICATION DISPLAY 
Description 
This feature allows a name to be entered into the database programming for each individual line (trunk) connected 
to the system. Once entered into the database, LCD phones including the attendant stations will receive the 
programmed line “name” in place of the default ‘LINE XX” message. This applies to all line call processing 
conditions where the current ‘LINE XX” message appears. 
SMDR will continue to print out the line number in place of the programmed name. If the line name has not been 
programmed, then the current “LINE XX” display will be used as the default. A programmable data field is available 
for each line in the system. Line names may be programmed using the range programming. 
Programming 
1. 
Press FLASH and dial [40]. The following message is shown on the display phone: 
123456789012345678901234 
2. Enter a four-digit number for the range of lines being programmed. If only one line is being programmed, 
enter that number twice (0101). 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Flexible button #20 (New Range) will be lit. The following message is shown on the display phone to 
indicate current programming of that line or group of lines. 
123456789012345678901234 
Where: 
XX-XX = The CO Line Range being programmed. (01-28) 
Page 54 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive 
Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
CO LINE IDENTIFICATION DISPLAY 
(cont’d) 
Each CO line in the system can be programmed to have a name associated to it in database programming. 
4. Press the CO LINE IDENTIFICATION flexible button (Button #12). The display will show the following 
information: 
123456789012345678901234 
5. Enter the name by using keys on the dial pad as follows. Valid alpha-numeric characters are: A-Z, O-9, *,#, 
- [spaces] and other ASCII characters as listed below. The name may be entered in any combination up 
to 12 characters in length (this will represent 24 digits entered). 
A=21 
M = 61 1=1# 
n = 01 
B=22 N = 62 2 = 2# , = 02 
C = 23 0 = 63 3 = 3# ? = 04 
D = 31 P = 71 4=4## I = 04 
E = 32 Q = 74 5 = 5# 
! = ‘1 
F = 33 R = 72 6 = 6# 
$ = ‘2 
G = 41 s = 73 7 = 7# % = l 3 
H = 42 T = 81 
8 = 8# & = ‘4 
I = 43 U = 82 
9 = 9# 
l = l # 
J = 51 V = 83 
K=52 w = 91 0 = O# 
SPACE=1 1 ( = #I 
) = #2 
L = 53 x = 92 : = 12 + = #3 
Y = 93 -= 13 = = #4 
z = 94 ‘= 14 
# = ## 
NOTE: When programming from a terminal using a keyboard, the CO line name may be entered direct/y from the 
keyboard. 
3. Press the HOLD button. Confirmation tone will be heard and the display will update. 
Page 55 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive 
Scottsdale, AZ 66260 (602) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
CO LINE IDENTIFICATION DISPLAY (cont’d) 
LCD Display 
A message similar to the following will be used for all CO line displays when a name has been programmed for 
a CO line. 
423456789012345678901234 
Page 56 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 65260 
(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
PROGRAMMING FEATURES 
Station Relocation 
Flexible Station and CO Port Assignments 
Page 57 of 72 
TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive 
Scottsdale, AZ 65260 (602) 443-6000