Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS” Dig&al Systems TF NO: 43 
CO UNE RINGING OPTIONS 
Desuiption: 
When a CO call rings at a busy station, the call rings at the station using a muted ring (default) signal. This option 
allows a user to receive a reminder ring at his busy station, instead of muted ring. In addition, a reminder ring timer 
has also been added to the system to provide the reminder ring every time the timer expires, as long as the 
incoming CO line remains connected. 
When the reminder ring option is used, the type of reminder ring tone is determined by the Tone Ring Option code 
[695] programmed on that keyset. It is also possible that this tone or a portion of this tone could be heard in the 
handset, depending on the keyset ring volume setting. 
Programming: 
, If station features are to be changed: 
1. Press FLASH and dial [50]. The following message is shown on the display phone: 
2. Enter a six-digit number (100-155) for station range being programmed. If only one station is being 
programmed, enter that number twice. (i.e. 100100) 
3. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
Flexible button #20 (New Range) will be lit. The display updates to current programming for Page A: 
Where: 
XXX= Station Range 
A= Page “A” Features 
PA= Paging Access is allowed 
DD= Do Not Disturb is allowed 
CF= Conference is allowed 
-A= Executive Override is disabled,Exec Override Blocking is allowed 
PR= Privacy is enabled 
SP=System Speed Dial is allowed 
QU= Queuing is allowed 
PL= Preferred Line Answer is enabled 
OH= Off-Hook Voice Over is allowed 
FW=Call Forward is allowed 
LC= Forced LCR Enabled 
SB = ACD Supervisor Barge-in* 
M= CO Ringing option is muted 
‘Feature available with optional software 
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							STAFIPLUS’ D@iil Systems 
TF NO: 43 
Stathi Features - 
(Ccmtd) 
CO LINE RINGING OPTIONS (Co&d) 
4. Press the RINGING OPTIONS flexible button (Page A, Button #14). This feature will toggle on and off with each 
depression, and the display will update with each depression. 
l LED on = Reminder Ring is allowed 
l LED off= Muted Ringing is allowed 
5. Press the HOLD button to save the entry. Confirmation tone is heard. 
Defauk By default, 
Muted Ringing is allowed at all stations. 
Related Programming: Refer to Reminder Ring Timer, Flash 01, Button #18. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 km 4434ooo  
						

							sTARPLUS@ Digiil systems TF NO: 43 
ICUD FEATURES (Optional Software) 
Caller Entered ICLID Digits (Guaranteed Message announcement) (Flash 60, Button #ll) 
Expanded ICLID Ringing Assignments (Flash 43, Button #l) 
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Vcdavi Communications Systems 8300 E. Raintrw Drive Scottsdale, AZ 85260 (602) 443-6ooo  
						

							STARPLU~ Digiil Systems TF NO: 43 
ICUD FEATURES 
A Caller Entered ICUD Digii (Guaranteed Message Announcement) 
Description: 
The Guaranteed Message announcement provides a means to force incoming callers to an announcement before 
being placed into an ACD Queue or routed to an agent. The outside callers are presented with a message before 
being routed to the ACD Group. Agents in an ACD Group with a Guaranteed 
Message enabled will receive 
incoming callers only after the caller has heard the designated recorded announcement in its entirety, or after the 
incoming caller dials up to 14 digits followed by a # (pound) key. These dialed digits will be inserted as ICLID 
incoming number identification. 
If the Guaranteed Message announcement is programmed in Admin, incoming ACD calls will be routed to the 
Guaranteed Message RAN before going to the ACD Group. If the ICLID option is selected, digits received before 
the announcement time-out will be captured and inserted as incoming ICLID number information, When the ICLID 
option is selected, a [#] will be recognized as a termination of the announcement and a [%I will be recognized as 
an entry error. An entry error will cause the ICLID number to be removed and the incoming caller can re-enter his 
phone number. 
Programming: 
1. Press FLASH and dial [60]. The following message is shown on the display phone: 
,,;,:::::,:j+#/& BBB”CCC DDQ 
‘.” ‘,, ‘.‘.‘.L :::. .., ‘I.. L. ..“‘.‘. ““’ “‘... 
Where: 
= XX= ACD Group Number (550-557) 
= A= Page A Parameters 
= AAA= Alternate ACD Group Assignment 
= BBB= ACD Overflow Assignment 
= CCC= ACD Announcement Tables 
= DDD= ACD Supervisor Programming 
To program a Recorded Announcement: 
1. Press the ANNOUNCEMENT TBLS flexible button (Button #ll). 
2. Enter a three-digit sequence: 
= 1st Digit = Guaranteed Message. (forces incoming calls to an announcement before being placed in an ACD 
Group or routing to an agent. 
= 2nd Digit = RAN port specified for primary message. 
= 3rd Digit =RAN port specified for secondary message. 
3. Press the pound (#) once as the 1st digit if no guaranteed message is desired. 
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8300 E. Raintree Drive 
Scottsdale, AZ 85260 (602) 443-swo  
						

							STARPLUS’ Digiil systems 
TF NO: 43 
Example: 
l an entry of #,2,3 = No Guaranteed Message will be heard, Port 2 will provide a primary message and Port 
3 will provide a secondary message. 
l an entry of 1,2,3 = Port 1 will provide the Guaranteed Message upon initially answering the call, Port 2 will 
provide a primary message and Port 3 will provide a secondary message. 
l an entry of 8,1,2 = Port 8 will provide the Guaranteed Message upon initially answering the call, Port 1 will 
provide a primary message and Port 2 will provide a secondary message. 
4. Press the HOLD button to save the entry. Confirmation tone is heard and the display will now update. 
To erase Recorded Announcement(s), press the pound key three times [##I#] and press HOLD. 
Related Programming: Refer to Guaranteed Message timer, Flash 61, Button #7, Page 40 of this techfact. Refer 
to Techfact Notice #31, dated 5/26/93 for further programming information regarding each RAN Table. Also refer 
to Techfact Notice #30, dated 5/26/93 to enable the ICLID features. 
l A Guaranteed Message may be specified for each ACD Group. 
l When a caller is routed to a recorded announcement that is programmed as a Guaranteed Message, the caller 
will not be pulled from the message if an agent becomes available. The caller will be allowed to listen to the 
announcement in its entirety. 
l The RAN timers will control the length of the announcement. 
. A Guaranteed Message timer is used to specify the delay time before the guaranteed message RAN will 
answer the incoming call. This timer is defaulted to 5 seconds. 
l Enabling ICLID will permit incoming callers to enter digits during the Guaranteed Message RAN announcement. 
If a caller enters digits, the ICLID information received will be replaced with the caller inserted information. 
. If a caller enters digits while in the Guaranteed Message announcement, an interdigit time-out is set. This 
interdigit time-out defaults to 10 seconds. An entry of a [#] or an interdigit time-out will terminate the Guaranteed 
Message announcement and route the call. 
. Incoming ACD calls without ICLID enabled will route to the Guaranteed Message first. From there, they will be 
routed to the ACD Group that the call rang into. If the group is busy, the call will be routed per normal routing 
procedures. 
l Incoming ACD calls with ICLID enabled are checked against the ICLID route first and routed per the ICLID 
number. If a number is not found in the ICLID route table, the call will be sent to the Guaranteed Message first. 
If ICLID digits are entered while in the Guaranteed Message, those digits will be compared with the ICLID route 
tables. If the digits entered are found, the call will be routed per the ICLID route table. If no match is found, the 
call will be routed per the normal ACD routing procedures. 
l Calls will only be routed to the Guaranteed Message one time. 
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							STARPLUS’ Digital systems TF NO: 43 
l Transferred calls to the group will not be routed to a Guaranteed Message. 
l The telephone number in the Local Number/Name translation table must be programmed with dashes included 
if it is a 10 or 11 digit ICLID number. (i.e.: l-802-998-2200) This is not necessary for ICLID digits entered during 
the Guaranteed Message announcement. 
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							STARPLUS” Dtgffl Systems TF NO: 43 
ICUD FEATURES (Cont’d) 
B. Expanded ICUD Ringing Ass@unents 
Description: 
ICLID Ringing Assignments will provide a means to change the ring assignment based on the incoming number 
received. This feature permits the user to select one of 200 ringing routes for each entry in the name to number 
translation table. For example, this feature could be used to re-route selected customers to a specific ACD or UCD 
group and bypass the general attendant. 
Valid three-diait destinations are: 
- 
020-099 = System Speed Bins 20-99, for off-net ringing. 
- loo-155 = Station extension Numbers 
- 199 = Direct Ringing to Modem 
- 330337 = Hunt Groups 1-8 
- 440-447 = Voice Mail Groups l-8 
- 550-565 = ACD Groups l-16 
- 550-557 = UCD Groups 1-8 
Valid Rina tvoes are: 
- 0 = unassigned (to delete a station) 
- 1 = Day Ringing 
- 2 = Night Ringing 
- 3 = Day & Night Ringing 
Keysets designated to ring on an incoming CO line but not designated to ring on the ICLID ring, may receive a ring 
cycle before the call is moved. The same ringing restrictions applied to CO line ringing will be applied to ICLID 
ringing. 
Defauk By default, no destinations or ringing assignments exist. 
Programming: 
If the system is in the programming mode, continue using the program codes. If starting to program here, enter the 
programming mode. Refer to 600.2, Program Mode Entry (Key Station) in the Starplus Digital Technical Manual. 
If ICLID Ringing Assignments need to be assigned or changed: 
1, Press FLASH and dial [43]. The following message is shown on the display phone: 
Where: 
- 000= ICLID Route Number 000-199 
000-009 = SPD 1428; 000-199 SPD 2856 
- XXX= ICLID Ringing Destination 
- Y= Ringing Type 
2. Press the RING ASSIGNMENT flexible button (Button #l). LED #l is lit indicating Route 000 is ready 
for 
programming. 
I 
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							STARPLUS’ Digiil Systems TF NO: 43 
3. Enter the three-digit destination (XXX) and the one-digit ring type (Y) followed by the HOLD button, 
Confirmation tone is heard and the display will now update. 
4. Press Button #17 to display ring assignments. Assignments will be displayed in sets of 8 up to-the number 
programmed. Press Button #17 additional times to cycle to the next group of 8 ring assignments. 
The following format is used to display the assignments: 
Where: 
- DDD= Destination 
- R= D for Day, N = Night, B = Both Day & Night. 
Deleting a station (entering a 0 for ring type) only removes that station from the ring assignment. 
Multiple station assignments are accomplished by assigning another destination with ring status, DDDR, and 
pressing the HOLD button. This can be done for up to the maximum number of stations on the system. 
Vodavi Communications Systems 
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8300 E. Raintree Drive Scottsdale, AZ 85260 (602) 4436ooo  
						

							STARPLUS@ Digiil SystemS TF NO: 43 
ACD FEATURES (Optional Software) 
ACD Group Expansion to 16 Groups/l6 Members (Flash 60, Flash 64) 
Guaranteed Message Announcement (Flash 60, Button #Ill) 
ACD Event Trace (Flash 63, Buttons 1 & 2) 
Vodavi Communications Systems 8300 E. Raintree Drive 
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							STARPLUS’ Dtgffl Systems TF NO: 43 
AUTOMATIC CALL DISTRIBUTION 
ACD Group Expensktn - Groups 550-557 
Description: 
This feature is available with optional software. There can be 16 ACD groups of no more than 16 stations each (up 
to the system station maximum). The ACD groups use a pilot hunting technique. If the pilot number is dialed, the 
assigned stations in that ACD group are searched for the station which has been in an idle condition for the longest 
period of time. 
Each ACD Group may have an assigned Alternate ACD Group, an Overflow station and up to 16 stations as ACD 
members. The eight system RAN ports (tables) may also be referenced on a per ACD group basis. 
The buttons on the digital terminal are defined as shown below when entering the ACD Group(s) programming area: 
PrograIl ming: 
1. Press FLASH and dial [60]. The following message is shown on the display phone: 
:.~,:~~:.