Vodavi Starplus Hybrid Key Telephone System Installation Manual

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a ’ 
MESSAGES - CUSTOM ,,’ 
Description 
This feature allows the system administrator to enter up to ten custom messages for use by station users of the 
system. These messages may be specified and customized by the customer on a system wide basis. 
Operation 
, 
. fvlessaoe Use - A station wishing to select a message, dials the Code 16331, or presses the flexible button 
programmed for message access, then dials the two digit message code and hangs up. Example: m 
+ f21-301 means that a telephone calling the station will receive the custom message programmed at the 
attendant station by the system administrator. 
. Messaae f’rOQramminQ - The system administrator programs the ten (10) custom messages at the first 
attendant station as follows: From the first attendant, station dial the Custom Message program code [694] 
then enter the bin number [21 - 301. Then the message is entered using the dial pad keys to enter the 
letters as follows: 
Up to twenty-four (24) characters may be entered as the custom message (this will represent 48 digits entered). 
The user then presses the HOLD button to enter the message and confirmation tone will be heard. 
To cancel the message the station dials the Code 16331 + [OO] and hangs up. 
Page 28 of 72 
TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, At 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
MESSAGES - CUSTOM (cont’d) 
Conditions 
1. 
2. 
3. 
4. 
5. 
6. 
7. 
8. 
9. 
10. 
11. The actual Alpha-Numeric characters will be displayed as the digits are being entered while programming 
the messages. 
The attendant must go idle after programming a message before another message may be programmed. 
The telephone .receiving the message must be a display telephone. 
Both key telephones and SLT can leave the message. SLT’s are notified that they have left a message with 
a warning tone when going off-hook. 
Incoming and outgoing calls are not inhibited in any way with a message displayed. 
When a message is displayed by a key telephone, the DND button LED flashes at the 15 ipm rate. 
When DND is invoked on the telephone, the message is canceled. 
Message Access (with a desired message) may be assigned to a flex button. 
Messages may be entered while off-hook on a call and an intercom call has camped-on to the station. This 
will cause the station calling to see the message. 
Message status is stored in battery protected area of memory for retention across a power failure or system 
reset (soft or hard). 
The called station may press a flex button programmed as a message Access button [633#], then enter 
the desired message number on the dial pad. DTMF digits will not be heard by either party. 
Programming 
1. The first programmed attendant is the only station that may program these custom messages. 
2. The function of Message Access is assigned to a station flexible button in database admin. 
3. A station user may store any of the available messages under a flexible button assigned as a Message 
Access button. 
Page 29 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, Ar 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
MESSAGES - CUSTOM (cont’d) 
LCD Display 
. The attendant will receive the following display after entering the Custom Message Program code [694]. 
123456789012345678901234 
. Then the following display will be shown 
123456789012345678901234 after the bin # has been entered: 
e The ten (10) Custom Messages will be displayed in a similar fashion as the “Canned” messages. The idle 
station display will show the message that has been activated at the station and a calling station will receive 
the STA XXX or name-in-display followed by the programmed custom messages as follows: 
123456789012345678901234 123456789012345678901234 
Page 30 of 72 TFNO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 85260 -(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE 
STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
TEXT MESSAGING (Silent Response) 
Description 
This allows a station user to use text messages to respond to a caller that has either Camped-On or has used the 
Off-Hook Voice Over feature to alert a busy station user of a waiting call or message. The “camped-on” station may 
respond to the caller via the canned, custom, and silent response text (LCD) messages. The text messages appear 
on the calling party LCD Display. 
Operation 
A station receiving a Camp-On or OHVO call may respond to the caller via a text message. 
, 
. 
While receiving Camp-On, or OHVO, the called party may press a flexible button programmed for message 
access [633], then dial the desired two-digit message response code (or press a pre-programmed flex 
button for a particular message). Example : 1633]+ [38] means that the message “WHO IS IT?” will be sent 
to the calling station. 
The additional messages (with their codes) listed below can also be sent as a text response: 
31 
32 
33 
34 
35 
36 
37 
38 
39 
40 
41 
42 
43 
44 
45 
46 
47 
48 
49 
50 
51 I WILL TAKE CALL 
TAKE MESSAGE 
TRANSFERTOSECRETARY 
PUT CALL ON HOLD 
CALL BACK 
ONE MOMENT PLEASE 
I WILL CALL BACK 
WHO IS IT? 
IS IT LONG DISTANCE? 
IS IT PERSONAL? 
IS IT AN EMERGENCY? 
IS IT IMPORTANT? 
IS IT URGENT? 
SEND CALL TO VOICE MAIL 
PARK CALL 
OUT OF OFFICE 
PUT CALL THROUGH 
I AM BUSY 
OK 
NO 
YES 
Page 31 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive 
Scottsdale, AZ 85280 
(802) 443-8000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO:27a ’ 
TEXT MESSAGING (cont’d) 
e If the station receiving the text message response was doing a Camp-on, he will first receive a short burst 
of tone on the speaker, then the display will show the message that has been activated by the called 
station. 
. If the station receiving the text message response is on an OHVO call, no tone will be received. 
Conditions 
1. All canned and custom messages may be used to respond to a calling party. 
2. 
4 Text response messages will automatically clear when the calling station (station receiving the messages) 
goes on-hook. 
3. A station can receive only one message at a time. 
4. Text messages may be chained (i.e. multiple messages sent to one caller). 
5. Text message responses may only be activated by key stations and the receiving station must be a Digital 
Display telephone. 
6. The text message responses will appear on both the calling station and the called station (station activating) 
text responses) LCD displays. 
7. One Time DND may also be used as a response to a call (i.e. the DND display will appear on the calling 
station). 
8. The called station may press a flex button programmed as Message Access button ([633#]), then enter the 
desired message on the dial pad. DTMF digits will not be heard by either party. 
9. When silent messaging is used to respond to a call, the existing call of the called station will not be 
disconnected while the messages are being sent to the calling station. 
10. If the called station responds with a text message, the text message will appear on the LCD. 
11. LED’s will follow that of the CAMP-ON or OHVO. 
12. Each individual message may be programmed onto a flexible button including a flex button on a DSS/BLF 
console. 
Programming 
None 
Hardware 
The calling station must be a digital display telephone and the called station must be a keyset. 
Page 32 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 85280 (802) 4436000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
TEXT MESSAGJNG (cont’d) 
LCD Display 
The LCD displays will be consistent with the Canned messages and Custom messages defined in their respective 
specification. 
The additional displays described in this section will appear as follows: 
1311 
4 
[331 
I351 
1371 
[391 
[411 
[431 
i451 123456789012345678901234 123456789012345678901234 
i321 
123456789012345678901234 123456789012345678901234 
WI 
123456789012345678901234 123456789012345678901234 
. . . . . . . . . .,............,,,,.,,,,...........,....,.........,,,......,,,,. ..,....... 
~ 
~~~~~~~~~~~~~~~~~ 
123456789012345678901234  123456789012345678901234 
123456789012345678901234 
123456789012345678901234 
123456789012345678901234 
123456789012345678901234 1361 
[381 
1401 
[421 
WI 
[461 123456789012345678901234 
123456789012345678901234 
123456789012345678901234 
123456789012345678901234 
Page 33 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive 
Scottsdale, AZ 85260 (602) 44343000  
						

							STARPLUS TECHNICAL FACT NOTICE 
TEXT MESSAGING (cont’d) STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
1471 
WI 
1511 123456769012345676901234 
123456789012345678901234 
123456769012345676901234 
123456789012345678901234 
123456789012345678901234 
Page 34 of 72 
TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive 
Scottsdale, AZ 66260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
DISTINCTIVE RINGING 
Description 
The tone ring signal used to notify stations of an incoming call can be changed by each station user to provide 
distinctive ringing among a group of stations. Each station user may select a distinctive ringing tone that will be 
used to ring their station. The system provides 81 different ring patterns that each station user may select from. 
Condition 
To select a distinctive ring tone for a station: 
1. Dial the Tone Ring program code [695] followed by two-digit entry. The telephone speaker will 
sound a steady tone that correlates to the two-digit entry. 
2. When the desired tone is selected, press the SPEED button to save this as the tone to be 
presented when the station is tone rung. Confirmation tone will be heard. This tone will be 
presented as a result of an incoming CO or intercom call, recalling CO line or Transferred CO line 
or at any other time the station is tone rung (refer to condition 5). 
Conditions 
1. The 81 ringing choices are as follows: 
Page 35 of 72 TF NO. 27a 
Vodavi Communications Systems 6300 E. Raintree Drive Scottsdale, AZ 85260 (602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
TONE # TONE FREQUENCY TONE DURATION 
II 16 770/i 477 
50ms/50ms 
17 
16 77011633 
77OiOFF 50msI50ms 
burst 
II 20 
I 852f697 
I 50ms/50ms 
21 8521770 50ms/50ms 
22 852l852 50md50ms 
23 852/941 50ms/50ms 
II 24 852/l 209 
I 50ms/50ms 
25 852/l 336 50ms/50ms 
26 852/l 477 50ms/50ms 
27 8520 633 50md50ms 
28 852fOFF burst 
30 9411697 50ms/50ms 
31 941l770 50md50ms 
32 9411852 
50msi50ms 
33 9411941 50ms/50ms 
34 941/l 209 50ms/50ms 
35 941/l 336 50ms/50ms 
II 36 941 I1 477 50md50ms 
37 
38 
40 
41 94111633 
941/OFF 
12091697 
1209/770 50ms/50ms 
burst 
50ms/50ms 
50ms/50ms 
II 42 12091852 50ms/50ms 
I 
43 1209/941 50ms/50ms 
44 1209/l 209 50ms/50ms 
45 1209/l 336 50ms/50ms 
46 120911477 50ms/50ms 
II 47 120911633 50ms/50ms 
Vodavi Communications Systems 
Page 36 of 72 
8300 E. Raintree Drive Scottsdale, AZ 85260 
TFNO. 27a ’ 
-(602) 443-6000  
						

							STARPLUS TECHNICAL FACT NOTICE STARPLUS DIGITAL TELEPHONE 
TF NO: 27a 
Page 37 of 72 TF NO. 27a 
Vodavi Communications Systems 8300 E. Raintree Drive Scottsdale, AZ 65260 (602) 443-6000