NEC Xen Ipk Features And Specifications Manual

							Features and Specifications Manual A18 – 71
Doc. No. 8201 - Release 1.0
July 2003
Automated AttendantA-18
FEATURE 
DESCRIPTIONThe Automated Attendant answers incoming CO/PBX calls and sends a
greeting message for calling parties. When the caller enters a station
number or a 1- or 2-digit number from the dial pad, as instructed in the
greeting message, the Automated Attendant then transfers the call to a
designated station or Station Hunt group. The Automated Attendant can be
set to provide two automated answering levels. 
Incoming DID calls can be answered by the Automated Attendant.
SYSTEM 
AVAILABILITYTerminal Type
Not applicable.
Required Components
VRS(4)-U(  ) ETU
OPERATING 
PROCEDURES
1. Go off-hook.
2. Dial the VRS Voice Message Record/Verify/Erase Access Code (e.g.,
E0).
3. Dial operation:
A = Recording
B = Confirmation
C = Erasing
4. Dial operation:
A = Automated Attendant
B= Voice Prompt Message
C = Delay Announcement
5. Enter Automated Attendant Message (
A~H).
6. Enter Mode:
A= Day Mode
B = Night Mode
C= Weekend Mode
7. Record Message.
8. Go on-hook.
To record an Automated Attendant Message: 
						

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1. Press T.
2. Dial 
HA.
3. Dial the incoming trunk number (
00~FD). [00 = All CO/
PBX lines.]
4. Dialling 00 sets or cancels the Automated Attendant mode for all
trunks when the trunks are idle. If a trunk is busy when 00 is Dialled, it
is not set. To set the Automated Attendant to a busy trunk, dial the
individual trunk number.
5. Press 
T.
1. Press
T.
2. Dial 
HB.
3. Dial the incoming trunk number (
00~FD). [00 = All CO/
PBX lines.]
Note:Dialling 00 sets or cancels the Automated Attendant mode for all
trunks when the trunks are idle. If a trunk is busy when 00 is Dialled,
it is not set. To set the Automated Attendant to a busy trunk, dial the
individual trunk number.
4. PressT.
1. Press
T.
2. Dial 
HF.
3. Dial tenant number (
00~DG).
Note:Dialling 00 sets or cancels the Automated Attendant mode for all
trunks when the trunks are idle. If a trunk is busy when 00 is Dialled,
it is not set. To set the Automated Attendant to a busy trunk, dial the
individual trunk number.
4. PressT.
To set the Automated Attendant Mode from the Attendant Position:
To cancel the Automated Attendant Mode from the Attendant 
Position:
To set/cancel the Weekend Mode from the Attendant Position: 
						

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1. Receive an incoming CO/PBX call.
2. The Automated Attendant answers the call and sends a greeting.
3. A DTMF tone is received. (Each tone is assigned to a station number
or a station hunt group.)
4. The call is transferred to a designated station or station hunt group.
5. The called party answers and talks.
1. Receive an incoming CO/PBX call.
2. The Automated Attendant answers the call and sends a greeting.
3. A 1-digit DTMF tone is received. (Each tone is assigned to another
message on the VRS ETU).
4. The call is answered by the VRS ETU and another message
is played.
5. A 1-, 2-, or 3-digit DTMF signal is received.
6. The call is transferred to a designated station of the second level, or
another VRS ETU message is played.
7. The called party answers and talks.
1. An incoming CO/PBX call is received on a line.
2. The Automated Attendant answers the call and sends a greeting.
3. A 1-digit DTMF tone is received.
4. The call is transferred to a designated station or Station Hunt group.
5. If there is no answer, the CO/PBX ringing transfer at the station is
changed to an ordinary CO/PBX ringing call on the CO/PBX line, after
a predetermined time.
6. The calling party on the CO/PBX line is answered.
To answer by One Level:
To answer by Multiple Levels (up to eight levels are available):
Timeout - No Answer : 
						

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SERVICE 
CONDITIONSData Assignment
	A maximum of two VRS(4)-U(  ) ETU’s, four channels per card, can be
used for Automated Attendant.
	Each channel has 240 recording seconds that can be subdivided into
2, 4, 8, or 16 equal recording times.
	A maximum of eight Automated Attendants can be assigned. Multiple
Automated Attendants can be assigned to one VRS(4)-U(  )
ETU channel.
	Memory Block 1-4-02 (Automated Attendant Transfer Delayed Ringing
Time Selection) is not required to time out before incoming DID calls
can be answered by the Automated Attendant (can be set to No Limit).
	Use Memory Block 1-4-08 (Automated Attendant PBR Timeout
Response Selection) to specify how a call is answered by the
Automated Attendant if DTMF tone is not received. If NORMAL Call is
specified (default), the system rings selected stations using Memory
Block 4-01[CO/PBX Ring Assignment (Day Mode)] or 4-02 [CO/PBX
Ring Assignment (Night Mode)]. When RELEAS is specified, the call is
dropped after a fixed time of 30 seconds.
	Use Memory Block 1-4-09 (Automated Attendant PBR Start Time
Selection) to specify whether the PBR can receive DTMF signalling
while the Automated Attendant is sending the message (default: FR)
or after the message is finished (AF).
	Use Memory Block 1-4-11 (Automated Attendant Message Day/Night
Mode Selection) to assign the Day/Night/Weekend mode greeting
messages to each Automated Attendant position. 
	Use Memory Block 1-4-13 (Automated Attendant Answer Delay Time
Assignment) to set the answering time (default: 4 seconds) between
when the incoming CO/PBX call rings and when it is answered. This
time affects the Day/Night/Weekend mode settings per Automated
Attendant.
	Use Memory Block 1-4-16 (Automated Attendant Message Repeat
Selection) to assign the number of times a greeting message is
repeated (default: 1).
	Use Memory Block 1-4-21 (Automated Attendant Extensions Number
Assignment) to specify the message that is played when a DID call is
received.
	Use Memory Block 1-4-22 (Automated Attendant Direct Extension
Ring Assignment) to direct an AA Call to an extension or CAR Key
once the AA PBR timer has expired. Calls cannot be directed to a CAR
Key if 2 digit extension numbers are used.
	Use Memory Block 1-8-07 [Class 0f Service (Attendant) Feature
Selection 1] Page 1 LK8 to Allow (default: LED On) or Deny (LED Off)
Attendant Positions to set/reset the Automated Attendant per trunk. 
						

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	Use Memory Block 1-8-08 [Class 0f Service (Station) Feature
Selection 2] Page 2 LK6 to Allow (default: LED On) or Deny (LED Off)
a station to record, verify, or erase an Automated Attendant message.
	Use Memory Block 1-8-01 to specify whether the PBR circuits in
the CPU(I) are used for Single Line Telephone or Automated
Attendant/DISA.
	Use Memory Block 3-05 (Trunk Incoming Answer Mode Selection) to
assign Automated Attendant per CO/PBX line.
	Use Memory Block 3-65 (Hold Tone Automated Attendant Selection)
to specify the message to be played to an extension or DID trunk on
an incoming call. 
	Use Memory Block 4-58 (Automated Attendant Selection for DID) to
specify the message for DID calls. 
	Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the
VRS(4)-U(  ) ETU.
Restrictions
	Tie/DID lines are not supported by the Automated Attendant feature.
	CPU-based PBR circuits are required and used for this feature. The
CPUI-U( ) ETU of the Xen IPK system has four built-in PBR circuits
that are programmable for use with the Automated Attendant, DISA
feature, or Single Line Telephones. If all four circuits are programmed
for AA/DISA use, then a PBR( )-U( ) ETU must be installed for Single
Line Telephone use.
	Automatic Trunk-to-Trunk Transfer and the Automated Attendant
features cannot be set for the same trunk at the same time.
General
	If the VRS(4)-U(  ) ETU or PBR is busy and there is an incoming CO/
PBX/DID call, the caller hears a ringback tone until a VRS channel and
PBR are available.
	If Automated Attendant or PBR is busy, after the call is transferred to
the second level, a ringback tone is sent to the calling party.
	DIT/ANA assigned to the same trunk has higher priority.
	Automated Attendant and system Access Codes can be assigned
individually.
	Automated Attendant assignment is assigned to tenants and follows
the tenants Day/Night/Weekend mode switching.
	If Automated Attendant answer is assigned for a trunk and a
VRS(4)-U(  ) ETU is not installed, second dial tone is provided for
incoming callers. 
						

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	If an incoming caller is transferred to a busy station, the following
options are available to this caller:
 
	After recording a new Automated Attendant message, verify its
operation by placing a call into the system and ensuring complete and
correct playback. If you find that the message is ending prematurely or
is automatically triggering the digit entry process, re-record the
message using a different person with a lower pitched voice
if possible.
RELATED 
FEATURES LIST
GUIDE TO 
FEATURE 
PROGRAMMING
DialAction
AStep Call is performed
JSecond dial tone is provided
LRinging begins based on the Day/Night ringing assignment
Feature 
NumberFeature Name
D-9 Direct Inward System Access (DISA)
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BSCard Interface Slot Assignment 7-1
¶+BCTTrunk Type Selection 3-91
¶+BCTTrunk-to-Trunk Group Assignment 3-03
¶+ARVRS Message Recording Time Selection 1-8-12
¶+AR4VRS Message Function Assignment1-8-13
¶+AUAutomated Attendant Extension Number 
Assignment1-4-21
¶+AUAutomated Attendant Direct Extension Ring 
Assignment 1-4-22
¶+BA4Access Code (1-, 2-, or 3-Digit) Assignment1-1-46/47/48 501
¶+AU4Automated Attendant Message Day/Night 
Mode Selection1-4-11 
						

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¶+BTI4SLT or Automated Attendant/DISA to PBR 
Selection1-8-01
¶+BCT4Trunk Incoming Answer Mode Selection3-05
¶+AU Automated Attendant Function Selection 3-59
¶+AUAutomated Attendant Message to Trunk Selection 3-38
¶+BMAutomatic Day/Night Mode by Day of Week 
Selection1-1-32
¶+AUHold Tone Automated Attendant Selection 3-65
¶+AUAutomated Attendant Message to Tenant 
Assignment1-4-12
¶+BTS Class of Service (Attendant) Feature Selection 1 1-8-071-1, 1-2, 
1-8, 2-7
¶+BTSClass of Service (Station) Feature Selection 2  1-8-08   2-6
¶+BTTStation to Class of Service Feature Assignment 4-17
¶+AUAutomated Attendant Message Access Code 
(1-Digit) Assignment1-4-14
¶+AUAutomated Attendant Message Access Code 
(2-Digit) Assignment1-4-15
¶+BASpecified Station Access Code Assignment 1-2-08
¶+AUAutomated Attendant Answer Delay Time 
Assignment1-4-13
¶+AUAutomated Attendant Message Repeat Selection 1-4-16
¶+AUAutomated Attendant PBR Start Time Selection 1-4-09
¶+AUAutomated Attendant First Digit PBR Release 
Time Selection1-4-01
¶+AUAutomated Attendant Selection for DID 4-58
¶+AUAutomated Attendant PBR Timeout Response 
Selection1-4-08
¶+AUPBR Receive Level Assignment for Automated 
Attendant/DISA1-8-02
¶+AUAutomated Attendant Transfer Delayed Ringing 
Time Selection1-4-02
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key 
						

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¶+AUAutomated Attendant Transfer Ring Pattern 1-1-54
¶+AUAutomated Attendant No Answer Disconnect 
Time Selection1-4-03
¶+AUAutomated Attendant Delay Announcement Hold 
Tone Selection1-4-17
¶+ALNDID Digit Length Selection 1-1-20
¶+ALNDID Digit Conversion Assignment 1-1-21
¶+ALNDID Digit Conversion Table 1-1-22
¶+ALNDID Forward Station Number for Busy Station or 
Undefined Digit1-1-23
¶+BTMLine Key Selection for Telephone Mode 4-12
¶+BTTCO/PBX Ring Assignment (Day Mode) 4-01
¶+BTTCO/PBX Ring Assignment (Night Mode) 4-02
¶+BITone Assignment 1-8-15 Tone 
Table 01
¶+ATTandem Transfer SMDR Print Extension 
Assignment1-4-04
¶+BMAutomatic Day/Night Mode Switching Time 
Assignment1-1-27
4When the system is at default this Memory Block must be programmed for the feature to be used.
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key 
						

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Automatic CallbackA-19
FEATURE 
DESCRIPTIONAfter receiving a call waiting tone from a busy station, a user can set an
Automatic Callback. When both stations are idle, the system signals the
Automatic Callback originator first and, after answered, signals the
other station.
SYSTEM 
AVAILABILITYTerminal Type
All terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. Dial Automatic Callback Access Code 0 (set as default).
2. Hang up.
3. The originating station rings when both stations become idle.
4. Lift the handset or press 
P.
5. Receive tone burst or ringback tone; talk when the called station user
answers.
SERVICE 
CONDITIONSData Assignment
	The Access Code can be changed to one of the following: 
*, #, or 1~9.
Restrictions
	Only one Automatic Callback at a time may be set at a station.
	Automatic Callback cannot be set to a station that is in Do Not
Disturb mode.
	Call Pickup Group feature does not pickup Automatic Callback ringing
on the originator station.
	Automatic Callback setting is automatically cancelled unless both
stations become idle within 30 minutes (set as default).
To use this feature after calling a busy station and receiving a call 
waiting tone: 
						

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General
	Any station can be used for setting an Automatic Callback. An
Automatic Callback can be set to multiple stations regardless
of tenants.
	If the user that set an Automatic Callback receives the Callback and
does not answer within 30 seconds after the ringing begins, the
Callback is automatically released.
	While set, a Callback cannot be manually cancelled.
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BTSClass of Service (Station) Feature Selection 2 1-8-08 1-3
¶+BTTStation to Class of Service Feature Assignment 4-17
¶+BAIntercom Feature Access Code Assignment 1-2-24 004
¶+BMAutomatic Callback Release Time Selection 1-2-02