NEC Xen Ipk Features And Specifications Manual

							Xen IPK Features and Specifications Manual
Features and Specifications Manual C12 – 181
Doc. No. 8201 - Release 1.0
July 2003
1. Lift handset or press P.
2. Dial the Cancel Access Code for All or Busy/No Answer Split from
destination _______ (default not assigned).
3. Dial 
A for internal or K for External.
4. Dial CAR key or Station Number to be forwarded.
5. Go on-hook or press 
P.
SERVICE 
CONDITIONSGeneral
	Even when logging on as an ACD agent, an individual call not through
the Pilot Number is Call Forwarded.
	When a call is transferred to an extension with Call Forward ñ Split set,
the Split feature follows the Internal destination when the Transfer,
Hold, or Conf key is pressed.
	Call Forward — Split supports the following:
zCall Forward — All Call
zCall Forward — Busy
zCall Forward — No Answer
zCall Forward — Busy/No Answer
zCall Forward — Busy/No Answer for CAR
Note:Call Forward – Off-Premise can be set for all of the above.
	When setting Call Forward, both Internal and External calls have the
same forwarding destination when any other forwarding is used.
	The Call Forward On/Off toggle key LED is on when both Internal and
External calls have the same forwarding destination.
	When a station is logged in as an ACD agent and Call Forward-Busy/
No Answer is set, any non-ACD call transferred or ringing to that
station follows the Call Forward setting. 
Restrictions
	The Split feature is not supported for Call Forward – All Call by the
FEATURE + 60 operation from destination.
	The Split feature is not supported for Single On/Off toggle key
operation.
	Setting, cancelling or Call Forwarding is allowed only when logged out
of ACD.
To cancel Call Forward - All or Busy/No Answer Split from 
destination CAR key: 
						

							July 2003 NEC Business Solutions Ltd
182 – C12Call Forward - Split
Doc. No. 8201 - Release 1.0
July 2003
RELATED 
FEATURES
GUIDE TO 
FEATURE 
PROGRAMMINGFeature 
NumberFeature Name
C-8 Call Forward - All Calls
C-9 Call Forward - Busy/No Answer
C-11 Call Forward - Off-Premise
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-
Line Key1-8-08
Station
Page-
Line Key
¶+BA4Access Code (1-, 2- or 3-Digit) Assignment1-1-46/47/
48154~159
¶+BTS 4Class of Service (Attendant) Feature Selection 11-8-07 2-2, 2-3
¶+BTS4Class of Service (Station) Feature Selection 2 1-8-081-1, 2-5, 
5-4
¶+BTTStation to Class of Service Feature Assignment 4-17
¶+BTMCall Forward-Busy Immediately/Delay Selection 4-42
¶+BMCall Forward- No Answer Time Selection 1-2-22
¶+BCTTruck-to-Trunk Transfer Yes/No Selection 3-04
4When the system is at default this Memory Block must be programmed for the feature to be used. 
						

							Features and Specifications Manual C13 – 183
Doc. No. 8201 - Release 1.0
July 2003
Call Park - SystemC-13
FEATURE 
DESCRIPTIONThe Call Park - System feature allows the user to place a call into one of 10
common Call Park - System locations. This can be done from any station in
the system. This feature allows the call to be removed from the station and
frees that station to answer other calls. The call can be retrieved from
System Call Park at any station in the system.
SYSTEM 
AVAILABILITYTerminal Type
All terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. With a call in progress, press N, and receive internal dial tone
(the party is placed on Hold).
2. Dial the Call Park Set Access Code 
DJ (set as default).
3. Dial the Call Park location number (
0~I), and receive
confirmation tone; the call is parked.
4. Restore the handset.
1. With a call in progress, press the hookswitch, and receive internal dial
tone (the party is placed on Exclusive Hold).
2. Dial the Call Park Set Access Code
DJ (set as default).
3. Dial the Call Park location number (
0~I), and receive
confirmation tone; the call is parked.
4. Restore the handset.
To set from a Multiline Terminal:
To set from a Single Line Telephone: 
						

							July 2003 NEC Business Solutions Ltd
184 – C13Call Park - System
Doc. No. 8201 - Release 1.0
July 2003
1. Go off-hook, and receive internal dial tone.
2. Dial the Call Park Retrieve Access Code 
DL (set as default).
3. Dial the Call Park location number (
0~I) of the call to be
retrieved.
4. Talk with party.
SERVICE 
CONDITIONSData Assignment
	A recall timer for a parked call can be programmed in System
Programming (default: 1 minute).
General
	Any call left in Call Park for more than the programmed time recalls to
the station where the call was originally parked. The Call Park location
becomes idle after the recall, and the trunk line key switches to
Non-Exclusive Hold.
	When attempting to set Call Park to a busy Call Park location, and a
busy tone is heard, Step Call can be used to access an idle location to
park the call. 
	If a station other than the station originally used to park the call
retrieves the call, the SMDR records a transfer to the station where the
call is retrieved.
	When a Call Park is in recall mode, the call cannot be picked up using
the Call Park retrieval Access Code.
	Call Park is set and retrieved from internal dial tone.
	Outside calls and internal calls can be parked from any station.
	Conference calls cannot be parked.
	When attempting to set Call Park while all Call Park locations are busy,
a busy tone is heard and ALL PARK BUSY is displayed on Multiline
Terminals with LCDs.
To retrieve a parked call from either a Multiline Terminal or a Single 
Line Telephone: 
						

							Xen IPK Features and Specifications Manual
Features and Specifications Manual C13 – 185
Doc. No. 8201 - Release 1.0
July 2003
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BAAccess Code (1-, 2- or 3-Digit) Assignment 1-1-46/47/48 047, 048
¶+BMSystem Call Park Recall Time Selection 1-2-23 
						

							July 2003 NEC Business Solutions Ltd
186 – C13Call Park - System
Doc. No. 8201 - Release 1.0
July 2003
THIS PAGE INTENTIONALLY LEFT BLANK 
						

							Features and Specifications Manual C14 – 187
Doc. No. 8201 - Release 1.0
July 2003
Call Pickup DirectC-14
FEATURE 
DESCRIPTIONThis feature allows station users to answer any calls directed at another
station from their station. This permits efficient handling of calls that are
directed to unattended stations.
SYSTEM 
AVAILABILITYTerminal Type
All terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. Unattended station A receives a call.
2. Press
P or lift the handset at station B.
3. Dial Access Code 
FG (set as default).
4. Dial the number for station A and begin talking.
SERVICE 
CONDITIONSGeneral
	The Call Pickup Direct feature answers the following calls:
zIntercom Ringing 
zIntercom Voice 
zCO/PBX Incoming 
zDIT/ANA 
zVRS/Automated Attendant Transfer 
zDID/Tie Incoming 
zACD/UCD Incoming 
zCamp-On Recall
zHold Recall
zOff-Hook Ringing
zTransfer Recall
zCall Forward 
zDelayed Ringing 
zCO Ring Forward 
zRing Transfer 
zStep Call 
zCall Park Recall 
To receive an incoming call: 
						

							July 2003 NEC Business Solutions Ltd
188 – C14Call Pickup Direct
Doc. No. 8201 - Release 1.0
July 2003
	The Call Pickup Direct Feature cannot be used to answer the following
calls:
zCAR extension number
zCall Alert
zA station that is in DND mode
zCalls to Private Lines if no Private Line is assigned at the station
doing the call pickup
zTrunk Queuing Recall
zAutomatic Callback Ringing
	If different calls are received at a station, the following Call Pickup
priorities are used by the system:
1. Internal Calls
2. DIT/ANA Calls
 DID Calls
 E&M Calls
3. VRS/Automated Attendant Transfer Calls
4. Ring Transfer Calls
5. CO/PBX Calls
6. Calls on SIE/CAR keys
7. Recalls (DIT/ANA, DID, E&M calls are the same priority)
	If more than one of the same type of calls are received at a station, the
following Call Pickup priorities are used by the system:
zOrdinary Incoming CO/PBX Calls
After the first call is picked up, the lowest numbered CO/PBX
Trunks are picked up (i.e., if a call is received on Trunks 01 and 02,
then Trunk 01 is picked up first). 
zCalls on SIE/CAR keys
First In/First Out
zDIT, DID, VRS/Automated Attendant Transfer Calls
First In/First Out
zRing Transferred CO/PBX Calls
After the first call is picked up, the lowest numbered CO/PBX
Trunks are picked up (i.e., if a call is received on Trunks 01 and 02,
then Trunk 01 is picked up first). 
zRecalls
After the first internal call is picked up, the lowest numbered CO/
PBX Trunks are picked up (i.e., if a call is received on Trunks 01
and 02, then Trunk 01 is picked up first).
	CAR/SIE incoming calls are answered by dialling the station number
where the CAR/SIE call is ringing.
	The Call Pickup Direct Access Code can be programmed on a Feature
Access key or One-Touch key. 
						

							Xen IPK Features and Specifications Manual
Features and Specifications Manual C14 – 189
Doc. No. 8201 - Release 1.0
July 2003
	Station Message Detail Recording prints the Call Pickup originating
station number.
	Call Pickup Direct is allowed between different tenants.
	A station that does not have the CO/PBX line key or an available CAP
key cannot pick up the ringing outside line from the ringing station.
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BAAccess Code (1-, 2-, or 3-Digit) Assignment 1-1-46/47/48 042 
						

							July 2003 NEC Business Solutions Ltd
190 – C14Call Pickup Direct
Doc. No. 8201 - Release 1.0
July 2003
THIS PAGE INTENTIONALLY LEFT BLANK