NEC Xen Ipk Features And Specifications Manual
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Features and Specifications Manual C6 – 151 Doc. No. 8201 - Release 1.0 July 2003 Caller ID - IncomingC-6 FEATURE DESCRIPTIONCaller ID displays the calling party telephone number and/or name on the LCD of the Multiline Terminal for CO incoming calls. Up to 16 Multiline Terminals that have CO ringing and/or CAR appearance assigned can automatically display Caller ID information during an incoming call. Multiline Terminals that are not part of these 16 terminals can display Caller ID if they have the appropriate class of service by manual operation. After the CO call has been answered the Caller ID information will follow the call wherever it is transferred to. SYSTEM AVAILABILITYTerminal Type All Multiline Terminals with an LCD. Required Components COID(4)-U( ) ETU, COID(8)-U( ) ETU, BRT(4)-U( ) ETU, or PRT(1)-U( ) ETU to receive Caller ID indication from a central office. MIFM-U( ) ETU with KMM( )UA installed when Caller ID Scrolling or Call Return are desired. OPERATING PROCEDURES Press the Scroll/Directory to display the last incoming Caller ID. Repeatedly press the Scroll/Directory to display additional Caller ID names/numbers. (A maximum of 50 Caller ID names/numbers are displayed.) The Scroll key is programmed in System Programming using the Line Key Selection for the Telephone Mode Memory Block. Refer to the IPK System Programming Manual for instructions. Go off-hook. The system automatically accesses an outside line and dials the ID number displayed on the LCD. To display a stored Caller ID: To return a call to the name/number displayed on the LCD:
July 2003 NEC Business Solutions Ltd 152 – C6Caller ID - Incoming Doc. No. 8201 - Release 1.0 July 2003 For Multiline Terminals without automatic Caller ID display but which have an appropriate class of service assigned, the following key sequences will also display Caller ID indication: Feature key + CO key, Feature key + CAR key, or Feature key + Answer key. SERVICE CONDITIONSData Assignment: Caller ID Indication (Analogue Trunks) Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the COID(4)-U( ), COID(8)-U( ), COID(4)-U( ) or MIFM-U( ) ETU. Use Memory Block 1-1-78 (Caller ID Display Assignment for System Mode) to assign up to 15 Multiline Display Terminals to display Caller ID indication for incoming calls. Use Memory Block 4-49 (Caller ID Display for CAR Key Assignment) to assign one Multiline Terminal per CAR Key to display Caller ID indication for incoming calls. Use Memory Block 3-44 (Caller ID Display Assignment for CO/ PBX Line) to assign the Caller ID Display for normal incoming CO/ PBX calls. Use Memory Block 3-71 (Caller Name Display Assignment) to specify whether the network name or speed dial name match is to be displayed. Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 4 LK3 to Allow (LED On) or Deny (default: LED Off) Caller ID. Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 4 LK4 to Allow (LED On) Caller ID Number display or Deny (default: LED Off) to display the Caller ID Name, when Name and Number are received. Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 5 LK7 to Allow (LED On) or Deny (default: LED Off) to display on two rows of the MLT. Both the name and number must be received from the network. Page 4 LK4 selects the position of the name or number on the Display for stations assigned to the Class of Service. When Page 4 LK4 is On, the number is displayed on the top line of the display. When Page 4 LK4 is Off, the name is displayed on the top line of the display. Use Memory Block 4-17 (Station to Class of Service Feature Assignment) to make each station Class of Service Assignment. Use Memory Block 4-01 [CO/PBX Ring Assignment (Day Mode)] or 4- 02 [CO/PBX Ring Assignment (Night Mode)] to make the CO/PBX ringing assignments. Manual Operation:
Xen IPK Features and Specifications Manual Features and Specifications Manual C6 – 153 Doc. No. 8201 - Release 1.0 July 2003 Use Memory Block 3-53 (Caller Name Indication Selection) to allow the name (NAM) (default: NUM) to be displayed When system speed dial buffers are assigned number and name and when the Caller ID number information matches an assigned speed dial number. When the name is not included in the Caller ID information, Memory Block 3-53 (Caller Name Indication Selection) compares the Caller ID information with the dial data in the speed dial area. When the numbers match, the name in the speed dial area is used as the name. When a CAR key is assigned on the Multiline Terminal and a DIT/ANA or VRS/Automated Attendant transferred call is received at the CAR, the following assignments are required: zUse Memory Block 4-41 (SIE/CAR Ringing Line Preference Selection) to specify whether to allow (default: YS) or deny (NO) Ringing Line Preference (go off-hook or press speaker key) on all telephones that are assigned to CAR keys. zAssign the Multiline Terminal with the CAR key as part of the Caller ID group. Scrolling Caller ID with Return Call Use Memory Block 7-3-04 [MIF (Caller ID) Assignment) to specify Scrolling and/or Out Dial function to the MIFM-U( ) ETU with KMM( )UA Unit. Use Memory Block 4-44 (Caller ID Preset Dial Outgoing CO Selection) to assign the Trunk Group, Route Advance Group, or Closed Numbering Group that is seized for Caller ID Outgoing Calls. Use Memory Block 4-12 (Line Key Selection for Telephone Mode) to assign the Scroll Key to a line key for each Multiline Terminal using the Scroll Feature. Restrictions To receive Caller ID Indication, the COID(4)/(8)-U( ) ETU, BRT(4)-U( ) ETU or PRT(1)-U( ) ETU must be installed. SIE incoming calls do not support Caller ID Indication even when the Multiline Terminal is ringing. The user can press the Feature key and then the flashing red CO line key (incoming CO call), CAR key or O key to display Caller ID. A maximum of 16 stations can display Caller ID. - Five users can access the Scroll function at the same time. IN USE is displayed on the Multiline terminal of another user that tries to access it. A maximum of 13 characters can be displayed on the LCD for Caller ID Name/Number. Caller ID scrolling and automatic dial out features require installation of the MIFM-U( ) ETU with attached KMM( )UA Unit.
July 2003 NEC Business Solutions Ltd 154 – C6Caller ID - Incoming Doc. No. 8201 - Release 1.0 July 2003 When a call transferred to a station goes unanswered and is transferred again, Caller ID information is not stored in the scrolling bin at that station. Due to variations in the caller ID information received from the network, Display Number/Call Back Number may not function as described in New Zealand. General: Caller ID Indication (Analogue Trunks) When the CO line key, CAR key or ANSWER key is flashing red (Incoming CO call), the user can press Feature + Key to display Caller ID even when Caller ID is not normally displayed. When the telephone company sends the caller name and number, the name or the number is displayed on the LCD while the Multiline Terminal is ringing. When the telephone company sends the caller number only, it is displayed on the top line of the LCD while the Multiline Terminal is ringing. A maximum of 15 Multiline Terminals can be assigned to display Caller ID for normal incoming CO calls system-wide. A sixteenth Multiline Terminal can be assigned to display Caller ID for normal incoming CO calls per CO line. These 16 Multiline Terminals constitute a Caller ID group. An answered call can be transferred to any station in the system, and Caller ID is displayed at that station. Press the green line key where the CO call resides during a CO call, to verify the Caller ID. When the telephone company provides both Name and Number (depending on the system assignment) they are displayed for 5 seconds, followed by the remaining information. When the telephone company sends the caller name and number, the name or the number is displayed on the LCD while the Multiline Terminal is ringing. When the telephone company sends the caller number only, it is displayed on the top line of the LCD while the Multiline Terminal is ringing. When system speed dial buffers are assigned number and name, the name can be displayed when the Caller ID number information matches a speed dial number. This is only applicable for the first 100 (000 - 099) system speed dials when the system has been set to 1000 speed dials and first 80 (00 to 79) when the system has been set to 100 system speed dials. Memory Block 3-53, Caller ID Name Indication assignment is used to allow this. Caller ID Speed Dial matching will not take place if the speed dial number is incorrectly entered e.g., missing the Area Code. A caller ID name matched from a system speed dial buffer will be displayed in preference to a caller ID name received from the network.
Xen IPK Features and Specifications Manual Features and Specifications Manual C6 – 155 Doc. No. 8201 - Release 1.0 July 2003 When a Multiline Terminal is busy, the Caller ID is displayed for an incoming call. When a Multiline Terminal is set for Do Not Disturb, the Caller ID is displayed for incoming calls. When a Multiline Terminal receives multiple incoming calls, the first Caller ID is displayed. After the first call is answered, the second Caller ID is displayed. The Caller ID Indication disappears: zWhen an incoming call is answered. zWhen an internal or ring transfer call is received. zWhen Feature Access, DSS, Redial, or Feature key is pressed. The Caller ID number is printed on the SMDR printout for incoming calls that are answered at stations that can display Caller ID data. The name is not printed. When a station is engaged in a voice over, whisper page, or brokers call, the station can display Caller ID until the process ends. When an incoming call is answered before Caller ID is sent, the Caller ID is not displayed. The following incoming calls display Caller ID on a Multiline terminal: zOrdinary CO Calls zDIT/ANA calls zVRS/AA calls zRing Transfer calls zCAR calls zACD/UCD calls zCalls with delayed ringing When a Multiline Terminal displays Caller ID with off hook ringing and receives another incoming CO call, the Caller ID changes to the second caller. When trunk name indication is assigned, the data in Memory Block 3- 00 (Trunk Name/Number Assignment) is displayed on the Multiline Terminal assigned for Caller ID indication even when a terminal receives a caller name and number. When hotline/prime line is set in Memory Block 4-23 (Prime Line/ Hot Line Assignment, a station user can originate an outgoing call using Caller ID.
July 2003 NEC Business Solutions Ltd 156 – C6Caller ID - Incoming Doc. No. 8201 - Release 1.0 July 2003 Scrolling Caller ID with Return Call When the Scroll key is used, a maximum of 50 Caller IDs can be stored in System Memory. When 50 Caller IDs are stored and an additional call is answered, the first Caller ID is erased from System Memory. Press the Scroll key to display the stored Caller IDs. When you go Off-hook, the displayed Caller ID is automatically dialled. When Scroll key is not pressed with five seconds of the last press, the LCD returns to idle, and Caller ID disappears. The DIR (directory) key provided with the Dterm Series i Terminals performs the same function as the Caller ID Scroll Key. When an outgoing call is made using the Scroll function, the call follows Code Restriction, Digit Restriction, and Least Cost Routing (LCR) or Automatic Carrier Routing (ACR). The LCR or ACR feature is required for the Scroll function to operate properly. Caller ID data is not stored when the following conditions apply: When Out of Area or Private characters are received, the MIFM-U( ) ETU does not store them in the Scroll Key buffer. RELATED FEATURES LIST • MobileCall from a Mobile Telephone. • Pay PhoneCaller ID is sent from a pay phone. • Out of AreaData is sent from a CO that cannot process Caller ID data. •PrivateCalling party disables Caller ID information for the called party. • Data ErrorThe data stream includes an error. Feature NumberFeature Name A-22 Automatic Carrier Routing C-17 Class of Service D-14 Do Not Disturb (DND) I-7 ISDN-BRI Trunk Connections I-8 ISDN-PRI Trunk Connections L-3 Least Cost Routing (LCR)
Features and Specifications Manual C7 – 157 Doc. No. 8201 - Release 1.0 July 2003 Caller ID - OutgoingC-7 FEATURE DESCRIPTIONThis feature allows extensions to present a specific Caller ID number to the called party via the ISDN network. This number is assigned per extension in system programming and identifies the specific extension which is making the call, rather than presenting the group number of the ISDN trunk on which the call is made. This number should generally fall within the allocated DID number range of the ISDN service and is authenticated by the network before being passing onto the called party. This facility applies to ISDN trunks assigned as DID only and may be network dependant. SYSTEM AVAILABILITYTerminal Type All terminals. Required Components PRT(1)-U( ) ETU BRT(4)-U( ) ETU CLKG( )-U( ) Unit OPERATING PROCEDURESNone. SERVICE CONDITIONSData Assignment Use Memory Block 3-91 (Trunk Type Selection) to specify the BRI or PRI ISDN trunks as type DID. Use Memory Block 4-47 (ISDN Directory Number Selection) to specify whether or not the station is allowed to present the assigned number in Memory Block 4-62 to the network for Caller ID information when trunks are assigned as DID in Memory Block 3-91. Use Memory Block 4-62 (ISDN-PRI Directory Number Selection) to provide individual stations with the 10-digit number to be presented to the ISDN Network when trunks are assigned as DID in Memory Block 3-91. User provided Call screening and presentation may or may not be needed from the ISDN provider. The area code must always be included, even for local numbers, minus the leading 0. (e.g. 03 (X=0~9) must be entered as 3XXXXXXXX).
July 2003 NEC Business Solutions Ltd 158 – C7Caller ID - Outgoing Doc. No. 8201 - Release 1.0 July 2003 General ISDN (PRT or BRT) trunk types must be assigned as DID in Memory Block 3-91 for Memory Block 4-62 to provide the number to the ISDN Network. A maximum of 13 digits may be entered as the extension- based outgoing caller ID number. This is assigned per station in system programming. Caller ID numbers sent to the ISDN network are authenticated by the network ensuring they are within the assigned indial range of that ISDN service. If it is not then the Group Directory Number (GDN) will be inserted by the network instead. This feature allows for multiple PRTs or a mix of PRT and BRT services, but care must be taken when specifying the outgoing DID trunk for an extension. The associated caller ID number must be within the indial range of the ISDN service selected. When using the feature Code Restriction Password Override, the extension-based outgoing Caller ID generated will be the number associated with the station from where the call is being made and not the station whose ID/Password has been entered. When Memory block 4-47 is assigned as YES, and Memory Block 4-62 has a number assigned, the setting in Memory Block 4-62 overrides the number set in Memory Block 3-52 when the station places an outgoing call using an ISDN service. If CO is assigned in Memory Block 3-91, or Memory Block 4-62 is left unassigned, the number stored in Memory Block 3-52 (ISDN Trunk Directory Number Assignment) will be presented as the outgoing Caller ID. If Memory Block 3-52 is also unassigned, the ISDN network will insert the Group Directory Number for that interface. For ICM calls to a station with Call Forward Off-Premise set, the outgoing trunk call will present the CLI assigned in MB 4-62 of the station initiating the ICM call. For DID/DIT calls to a station with Call Forward Off-Premise set, the outgoing trunk which was seized, or the network GDN if this is not programmed.
Xen IPK Features and Specifications Manual Features and Specifications Manual C7 – 159 Doc. No. 8201 - Release 1.0 July 2003 Figure A7-1: Flow Chart
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