NEC Xen Ipk Features And Specifications Manual
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Xen IPK Features and Specifications Manual Features and Specifications Manual A21 – 91 Doc. No. 8201 - Release 1.0 July 2003 GENERAL DESCRIPTIONAUTOMATED ATTENDANT FUNCTION Restrictions Supervisors can record AA and ACD queue messages again using the telephone. The maximum message length is 90 seconds. This feature allows a caller to direct dial a valid extension defined by the Administration application or one-key dialling only while a message is playing. If caller does not select an AA transfer option within eight seconds, after the AA message finishes playing, the caller is automatically transferred to the default transfer number. If a default transfer number is not assigned, the AA message replays after eight seconds. ACD Plus can be programmed to answer lines with AA while sending others directly to the ACD queue. General The AA can transfer a call to any valid telephone number using Centrex service. After the call is transferred at the Central Office, it cannot use any Xen IPK trunk lines. Additional hardware is not required to support Automated Attendant. GENERAL DESCRIPTIONANNOUNCEMENT FUNCTION General By default, all announcements except the AA and On-Hold message are recorded. Using the Administration program, most messages can be allowed or denied per group. Both AA messages and the Numbers message are shared by all groups. The supervisor can login by telephone to ACD and change any message if granted access rights for the group. Recordings can also be changed using the Administration program by downloading a voice file in the correct format from the PC. Automated Attendant Messages There is a standard greeting that is. not recorded at default and an error message that plays if an invalid selection is dialled. Both messages are shared by all groups. ACD Greeting Message A caller hears this message that is recorded per group if agents are not available to answer a call. The Administration program can set this message to play first even if there are idle available agents.
July 2003 NEC Business Solutions Ltd 92 – A21 Automatic Call Distribution (ACD Plus) Doc. No. 8201 - Release 1.0 July 2003 Numbers Message This message shared by all groups can be recording by the Supervisor using a telephone and contains the numbers played for queue depth. During recording by telephone, the number to speak is shown in the display. If a voice file from a PC is used, the message must be in indexed play format or the queue depth feature does not work. ACD On-Hold Message This message (recorded and enabled per group) plays after the ACD Greeting and Refresh 1 and Refresh 2 messages. By default this message is not recorded. ACD Refresh Message 1 This message (recorded and enabled per group) plays at programmed intervals for callers that remain in queue. It plays after the ACD Greeting and before ACD Refresh Message 2. ACD Refresh Message 2 This message (recorded and enabled per group) plays at programmed intervals for callers that remain in queue. It plays after the ACD Greeting, ACD Refresh Message 1, and On-Hold messages. Night Message This message (recorded and enabled per group) is played when a group is in night mode and the message is enabled for that queue. ACD Queue Status Header This message (recorded and enabled per group) is used with the queue depth feature to indicate the place in the queue. By default it states: “you are caller number” followed by the prompt that plays the correct place for the caller. ACD Queue Status Trailer This message (recorded and enabled per group) is played after the Queue status header and Numbers Message. This message states: “in queue”. Data Assignment The answering time after the incoming CO/PBX call rings is programmable per trunk when using Automated Attendant. Restrictions The maximum length of messages is 90 seconds. DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must be directed to an ACD pilot number to receive announcements. If all ACD ports are busy, the incoming caller continues to hear ringback tone or Music on Hold until an ACD port is available. Only eight calls can be connected to the ACD(8)-U( ) ETU and receive announcements at the same time. A maximum of 64 trunks can be supported.
Xen IPK Features and Specifications Manual Features and Specifications Manual A21 – 93 Doc. No. 8201 - Release 1.0 July 2003 General If all agents in the ACD group where a call is terminated are busy, the call waits in queue until an agent is available. The caller receives announcements, queue depth indication or Music on Hold. Each caller hears every announcement from the beginning. When an agent becomes available, the caller is immediately connected even if an announcement is in progress. GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key ¶+BSCard Interface Slot Assignment 7-1 ¶+BSTelephone Type Assignment 7-2 ¶+BK4Call Arrival Key Block Assignment1-2-04 ¶+BA4Access Code (1-, 2-, 3-Digit) Assignment1-1-46~48 063, 064 ¶+BTS4Class of Service (Station) Feature Selection 21-8-08 6-5 ¶+BCTDIT Assignment 3-42 ¶+BCTANA Assignment 3-43 ¶+BTTCO/PBX Ring Assignment (Day Mode) 4-01 ¶+BTTCO/PBX Ring Assignment (Night Mode) 4-02 ¶+BSStation Number Assignment 4-10 ¶+BTMLine Key Selection for Telephone Mode 4-12 ¶+BTT4Intercom Master Hunt Number Selection4-14 ¶+BTT4Intercom Master Hunt Number Forward Assignment4-15 ¶+BTTStation to Class of Service Feature Assignment 4-17 ¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37 ¶+BTMExtension Line Key Ring Assignment (Night Mode) 4-38 ¶+BTTMOH or Ring Back Tone Selection 4-66 4When the system is at default this Memory Block must be programmed for the feature to be used.
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Features and Specifications Manual A22 – 95 Doc. No. 8201 - Release 1.0 July 2003 Automatic Carrier RoutingA-22 FEATURE DESCRIPTIONAutomatic Carrier Routing (ACR) allows an outgoing line to be seized using a Trunk Group or Route Advance Block (RAB) for each number dialled by the user. The ACR feature allows better use of the trunks connected to the system. SYSTEM AVAILABILITYTerminal Type: All terminals. Required Components: None. OPERATING PROCEDURES 1. Lift the handset, and wait for dial tone. 2. Dial ACR access code 0 (default) and receive LCR dial tone. 3. Dial the desired number. SERVICE CONDITIONSData Assignments Use Memory Block 1-1-46~48 [Access Code (1-, 2- or 3-Digit) Assignment] (Function No.101) to assign an access code. Use Memory Block 3-03 (Trunk-to-Trunk Group Assignment) to make Trunk-to-Trunk Group Assignment. Use Memory Block 4-40 (LCR Class Selection) to specify the LCR Class (default: 0) for each station. Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 6 LK1 to program Trunk Groups 2~32 to Allow (LED On) or Deny (default: LED Off) ACR Bypass. Restrictions Route Advance Blocks or Trunks programmed on a line key, bypass ACR. ACR is not available when the Xen IPK system is in KF registration. Outgoing calls using Direct Inward System Access (DISA) cannot access ACR. ACR cannot be used to route calls by hour of day or day of week. To use this feature:
July 2003 NEC Business Solutions Ltd 96 – A22Automatic Carrier Routing Doc. No. 8201 - Release 1.0 July 2003 Only a single Route Assignment can be specified for each Dialling Assignment entry. When ACR is set to YES (allow) using Memory Block 1-14-00 (ACR Allow/Deny Selection), the MIFM LCR is disabled even when allowed in system programming. A maximum of 10 digits can be deleted or added to a Route Assignment. General All Trunk Groups in the system (00 is used to deselect trunk groups) can be accessed using ACR. Trunk Group Access code 0 (default) activates ACR at stations assigned for LCR Class assignment using Memory Block 4-40 (LCR Class Selection). ACR is based on actual digits dialled to properly route the call. ACR can be programmed to consider a maximum of eight dialled digits before making a selection for the number dialled. When using Code Restriction with ACR, code restriction applies to the digits dialled by the station user. After an interdigit time of 10 seconds expires during dialling using ACR, a busy tone is generated, and the user must redial the number. When a station user places an outgoing call using ACR, Trunk queuing cannot be set. When a feature code is assigned to CO Feature Service code for Code Restriction using Memory Block 1-1-82 (CO Feature Code Service for Code Restriction), this code does not have to be programmed in the ACR Dialling Assignment Tables. When ACR route assignment 00 is set using Memory Block 1-14-03 (ACR Route Table Number Assignment), the dialled number is sent out Trunk Group 01 the way the number was dialled. The LCR/ACR access codes must be assigned to Trunk Group 1. Access to other Trunk Groups or Route Advance Blocks is then assigned through LCR/ACR Route assignments. MAT must be disconnected after upload for ACR table to function correctly. Intercom access may be programmed via the ACR tables allowing transparent dialling of extension numbers, external numbers and access codes. Intercom Access Codes assigned in Memory Block 1-1-46/47/48 (with the exception of Feature Code 096, Last Number Redial) can be assigned in the ACR tables to allow these features to be invoked via ACR.
Xen IPK Features and Specifications Manual Features and Specifications Manual A22 – 97 Doc. No. 8201 - Release 1.0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key ¶+BAAccess Code (1-, 2-, 3-Digit) Assignment 1-1-46/47/48 ¶+BCTTrunk-to-Trunk Group Assignment 3-03 ¶+BCTTrunk Type Selection 3-91 ¶+BTTLCR Class Selection 4-40 ¶+BTS4Class of Service (Station) Feature Selection 21-8-08 3-4, 6-1 ¶+BTTStation to Class of Service Feature Assignment 4-17 ¶+BTMLine Key Selection for Telephone Mode 4-12 ¶+AB4ACR Allow/Deny Selection1-14-00 ¶+AB4ACR Dialing Assignment1-14-01 ¶+AB4ACR Dial Allow/Deny Selection 1-14-02 ¶+AB4ACR Route Table Number Assignment1-14-03 ¶+AB4ACR Trunk Group to Route Number Assignment 1-14-04 ¶+AB4ACR Digit Delete Assignment1-14-05 ¶+AB4ACR Digit Add Assignment1-14-06 4When the system is at default this Memory Block must be programmed for the feature to be used.
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Features and Specifications Manual A23 – 99 Doc. No. 8201 - Release 1.0 July 2003 Automatic Day/Night Mode Switching A-23 FEATURE DESCRIPTIONThis feature allows the system to be programmed to switch automatically in or out of the Night Mode at a preprogrammed time. This eliminates the need to manually set/reset the Night Mode daily. After a preprogrammed time, the system automatically switches back to Day Mode. SYSTEM AVAILABILITYTerminal type Not applicable. Required Components None. OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment This assignment can be set for the time of day and the day of the week. Two separate Day/Night Mode switch times are available. In any 24 hour period, the system changes from night mode to day mode at a specified time, then later the system changes from day mode back to night mode at a specified time. Station Code Restriction Class Assignment may also change automatically when the system goes into Night Mode. This feature switches Day/Night Mode for all tenants. Station users can override this feature by manually setting the Day/ Night Mode, if allowed by Class of Service assignment. Not applicable:
July 2003 NEC Business Solutions Ltd 100 – A23 Automatic Day/Night Mode Switching Doc. No. 8201 - Release 1.0 July 2003 GUIDE TO FEATURE PROGRAMMING Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key ¶+BM4Automatic Day/Night Mode Switching Time Assignment1-1-27 ¶+BM4Automatic Day/Night Mode by Day of Week Selection1-1-32 ¶+BTSClass of Service (Attendant) Feature Selection 1 1-8-07 1-1,1-2 ¶+BMAutomatic Daylight Saving Time Selection 1-8-48 ¶+BTTCO/PBX Ring Assignment (Day Mode) 4-01 ¶+BTTCO/PBX Ring Assignment (Night Mode) 4-02 ¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37 ¶+BTMExtension Line Key Ring Assignment (Night Mode) 4-38 ¶+ACCode Restriction Class Assignment (Day Mode) 4-07 ¶+ACCode Restriction Class Assignment (Night Mode) 4-08 4When the system is at default this Memory Block must be programmed for the feature to be used.