NEC Xen Ipk Features And Specifications Manual
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Xen IPK Features and Specifications Manual Features and Specifications Manual D7 – 251 Doc. No. 8201 - Release 1.0 July 2003 A Feature Access key or One-Touch key can be assigned for easy message access. If a call transferred from a Voice Mail port is not answered in three minutes (fixed timer), the call recalls to the Voice Mail port. If a station is programmed for multiple Call Forward (e.g.,100 CFWD - 101 CFWD - VM Hunt Group) and a call is made to station 100, the caller is forwarded to the mailbox for station 100. Voice Mail Message Waiting can be set/cancelled only from a Voice Mail port. The Digital Voice Mail recognises the CO/PBX busy tone. Refer to S-14 Station Hunting for specific information about station hunt groups. The following major features are provided: zVoice Mail Service zAutomated Attendant zAudiotext zFax Detect, Routing and Notification zOptional Multilingual Prompts Live Recording General Tone Override, Call Alert, Barge-In, Camp-On, and Voice Over Split feature tones are denied during Live Recording. If a Multiline Terminal user completes the Live Recording without specifying a mailbox where the conversation should be stored and Automatic Recall is not assigned in Digital Voice Mail programming, the conversation is stored in the mailbox assigned to the Multiline Terminal. When a Multiline Terminal user completes the Live Recording without specifying a mailbox where the conversation should be stored and Automatic Recall is assigned in Digital Voice Mail programming, the conversation is stored in the mailbox assigned to the Multiline Terminal and the system recalls the Multiline Terminal and plays the recorded conversation. (Auto Callback rings - 4 times, Waiting Time - 3 minute, Redial - 5times.) Live Recording can be used only from Multiline Terminals. Individual trunks must be assigned for the Live Recording feature to operate.
July 2003 NEC Business Solutions Ltd 252 – D7Digital Voice Mail Doc. No. 8201 - Release 1.0 July 2003 An alert tone is provided for Live Recording. The alert tone is heard by both the outside party and the Multiline Terminal user when the recording starts or at specified intervals during recording. The interval between alert tones is assigned in the Digital Voice Mail System Programming. The tone lasts for 0.5 seconds. The system can also be programmed so that an alert tone is not provided. Up to seven feature keys can be programmed for use with Live Recording. These feature keys can be assigned to Feature Access keys, One-Touch keys, or DSS keys (on a DSS/BLF console). If the feature keys are assigned to One-Touch keys, no LED indications are provided. The following feature keys can be programmed: Record Key Use this key to manually start Live Recording. The associated LED flashes red while recording. The associated LED goes off when recording ends or a pause occurs and flashes green when a live recorded message is addressed. Pause Key Use this key to pause and restart live recording. The associated LED flashes green when recording has paused. Erase Key Use this key to erase the live recorded conversations. After the Erase key is pressed, the Voice Mail port remains off-hook until the call is terminated. End Key Use this key to end the live recording. The conversation can continue without being recorded. Rerecord Key Use this key to erase a recorded conversation while recording is in progress and restart a new recording. Urgent Page Key Use this key to change the Live Recording assignment from dial out to pager. (Message Notification to Pager Assignment turns ON/OFF when this key is pressed while recording.) Address Key Use this key to confirm Live Recording, erase Live Recording, change the mailbox number where Live Recording is stored, or add a recorded prelude to a recorded conversation. During each Live Recording, a conference circuit is used. Live Recording is not allowed if sixteen Add-On Conference circuits are being used. Additional internal parties cannot be added to a live recorded conversation via conferencing.
Xen IPK Features and Specifications Manual Features and Specifications Manual D7 – 253 Doc. No. 8201 - Release 1.0 July 2003 Only CO/PBX, Tie, and DID calls can be recorded using Live Recording. Internal calls cannot be recorded by the Live Recording feature. The Record key LED is on when all conference circuits or all Digital Voice Mail ports are busy. Any station user can direct a live recorded message to another station user. Any Multiline Terminal can change the Message Notification mode to Pager Notification mode by first directing a live recorded message to another station and then pressing the Urgent Page key. The station that is put into the Urgent Page mode must have a pager telephone number assigned. An * is displayed in the far right corner of the lower LCD when a Multiline Terminal (with LCD) is in Pager Notification mode. D term Series i Multiline Terminals that have separate Message button will access the extension number programmed in Memory Block 1-8-26. CAUTION Using Live Recording feature to eavesdrop or record sound activities at the other end of the telephone line may be illegal under certain circumstances and laws. Consult a legal advisor before implementing any practice to monitor or record a telephone conversation. Some federal and state laws require a party monitoring or recording a telephone conversation to use a beep-tone(s), notify all parties to the telephone conversation, and/or obtain consent of all parties to the telephone conversation. To monitor or record sound activities at the other end of the telephone line using the Live Recording feature, the sound of the alert tone at the beginning of the Live Recording may or may notbe considered sufficient under applicable laws. Some applicable laws provide for strict penalties for illegal monitoring or recording of telephone conversations. RELATED FEATURES LISTFeature NumberFeature Name L-5 Live Monitoring Q-1 Quick Transfer to Voice Mail S-14 Station Hunting
July 2003 NEC Business Solutions Ltd 254 – D7Digital Voice Mail Doc. No. 8201 - Release 1.0 July 2003 GUIDE TO FEATURE PROGRAMMINGDigital Voice Mail (Installation) Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page-Line Key ¶+BSCard Interface Slot Assignment 7-1 ¶+BS4Telephone Type Assignment7-2 ¶+BS4Station Number Assignment4-10 ¶+BTT4Intercom Master Hunt Number Selection4-14 ¶+BTT4Intercom Master Hunt Number Forward Selection4-15 ¶+AV4Voice Mail Quick Transfer Master Hunt Number1-8-26 ¶+BAIntercom Feature Access Code Assignment 1-2-24 007 ¶+BTSClass of Service (Station) Feature Selection 2 1-8-081-1, 2-5, 4-5, 4-6 ¶+BTTStation to Class of Service Feature Assignment 4-17 ¶+BAAccess Code (1-, 2-, 3-Digit) Assignment1-1-46/47/ 48020 ~ 025, 030, 032, 033, 034, 140~143, 027 ¶+BCMHookflash Time Selection 1-1-02 ¶+BCTDIT Assignment 3-42 ¶+BCTANA Assignment 3-43 ¶+AVLive Record Trunk Selection 3-45 ¶+AVLive Record Auto Delete Selection 4-46 ¶+BTMLine Key Selection for Telephone Mode 4-12 ¶+BTDAttendant Add-On Console Key Selection 1-6-05 4When the system is at default this Memory Block must be programmed for the feature to be used.
Xen IPK Features and Specifications Manual Features and Specifications Manual D7 – 255 Doc. No. 8201 - Release 1.0 July 2003 Digital Voice Mail (Caller ID Display with Call Return) Order and Shortcut System Data NameMemory BlockFunction 1-8-07 Attendant Page-Line Key1-8-08 Station Page- Line Key ¶+BCTTrunk-to-Trunk Group Assignment 3-03 ¶+BCTTrunk Type Selection 3-91 ¶+BTTLCR Class Selection 4-40 ¶+BTT4Station to Class of Service Feature Assignment4-17 ¶+ATTandem Transfer Automatic Disconnect Time Selection1-4-00 ¶+AB4ACR Allow/Deny Selection1-14-01 ¶+AB4ACR Dialling Assignment1-14-02 ¶+AB4ACR Route Table Number Assignment1-14-03 ¶+AB4ACR Trunk Group to Route Number Assignment1-14-04 ¶+AB4ACR Digit Delete Assignment1-14-05 ¶+AB4ACR Digit Add Assignment 1-14-06 4When the system is at default this Memory Block must be programmed for the feature to be used.
July 2003 NEC Business Solutions Ltd 256 – D7Digital Voice Mail Doc. No. 8201 - Release 1.0 July 2003 THIS PAGE INTENTIONALLY LEFT BLANK
Features and Specifications Manual D8 – 257 Doc. No. 8201 - Release 1.0 July 2003 Direct Inward Dialling (DID) D-8 FEATURE DESCRIPTIONDirect Inward Dialling lines can be connected to the system. With DID, incoming calls from the CO can reach any station in the system without Attendant intervention. SYSTEM AVAILABILITYTerminal Type All terminals. Required Components DID(4)-U( ) ETU PRT(1)-U( ) ETU (With Direct Indial subscribed) BRT(4)-U( ) ETU (With Direct Indial subscribed) VRS(4)-U( ) ETU (If Automated Attendant required) OPERATING PROCEDURES SERVICE CONDITIONS Data Assignment Incoming DID numbers can be routed to any station or tenants (main software release 2 and above) in the system regardless of the numbering plan. If an incoming DID number is invalid, the call can be sent to a preassigned station or hunt group pilot number. Two different DID digit modification choices are available: 1. A maximum of two digits can be added and/or deleted from the incoming DID digits provided by the DID trunk for incoming address signalling. This is selectable by System Programming per Trunk Group. [Memory Block 5-00 (Digit Add/Del for Tie Line Networking Assignment.] 2. DID Full Digit Modification collects the incoming digits and sends the call to a specified station number. If a DID incoming call is not answered before a time specified in Memory Block 1-1-07 (Tie Line Delay Ringing Time Selection), the call can switch to normal Day or Night ringing assignment (default: No Timeout). Allows DIDs to be routed to specified tenants using Memory Block 1-1- 22 (DID Digit Conversion Table). Use Memory Block 1-1-55 (DID Line ringing Pattern Selection) to Not applicable.
July 2003 NEC Business Solutions Ltd 258 – D8Direct Inward Dialling (DID) Doc. No. 8201 - Release 1.0 July 2003 change the ringing pattern (default: A) for an incoming DID call. Use Memory Block 2-09 (DID Limit to Tenant Assignment) to specify the number of calls allowed to ring at a specified Tenant. Use Memory Block 3-14 (Tie Line Type Assignment) to assign loop supervision for each trunk associated with a tie line to 2nd DIAL (default), IMMEDIATE, DELAY or WINK. Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the DID(4)-U( ) ETU. Memory Block 1-4-21 cannot be the same as the physical extension, CAR, ACD/UCD/SCD pilot number. Restrictions When DID Full Digit Modification is used the uniform numbering networking cannot be used for incoming DID calls. DID calls may be directed to the Automated Attendant. Refer to the Automated Attendant feature. A DID calls may be directed to the Automated Attendant. Refer to the Automated Attendant feature. When an incoming DID call changes to normal ringing, the call is still counted toward the number of effective calls to the Tenant. If the number of DID incoming calls is over the limit, and DID Forward Station Number for Undefined Digit is active, forwarding is not activated and the outside party receives a Burst Tone. General If the number of DID incoming calls is not over the limit, and DID Forward Station Number for Busy Station or Undefined Digit is active, forwarding is activated. A maximum of 16 DID(4)-U( ) ETUs can be installed in the Xen IPK Expanded system. A maximum of 4 DID(4)-U( ) ETUs can be installed in the Xen IPK Basic system. Each DID(4)-U( ) ETU provides connection circuitry to handle up to four DID lines. The Xen IPK Expanded system total of 64 trunks and the Xen IPK Basic system total of 16 trunks must be adhered to. Each port of the DID(4)-U( ) ETU can be programmed to receive DTMF or Dial Pulse (10 pps or 20 pps) signalling. Any of the following methods of loop supervision can be used for DID lines. This is selectable by System Programming per trunk: zImmediate Start zWink Start zDelay Start zSecond Dial Tone
Xen IPK Features and Specifications Manual Features and Specifications Manual D8 – 259 Doc. No. 8201 - Release 1.0 July 2003 Incoming calls on Direct Inward Dialling lines follow Call Forward and Station Hunting. Direct Inward Dialling calls can be routed to an ACD or UCD Hunt group. A DID call does not activate External Tone Ringer or Night Chime. Incoming DID calls can be assigned for voice announcement from the outside party system-wide. DNIS allows for display of name and number of the DID member, and Calling Line Identification (CLI) of the caller. Refer to Feature D9 (Direct Inward System Access (DISA)). A PRI connection can be configured for CO as well as DID calls, on the one service. Outgoing restriction can be assigned to DID lines, per station to prevent access when the line is assigned to a line key. The number of calls (trunks) used at the same time can be limited. Trunk limitation on tenant only applies to incoming calls to the tenant. Outgoing calls, individual incoming calls and normal calls are not counted for DID tenant limitation. DID calls that change from DID to normal incoming are counted as part of the trunk to tenant limitations. Once the DID limit is reached for a tenant, the caller will receive a busy tone. If the DID of one group is Call Forwarded to another, or these calls are ’undefined’ digits the trunk limitation will not count for these calls. If the forwarded trunk group’s limit has been reached, then the busy tone is given to the originator. When a call is terminated to a tenant, termination indication and ringing is performed only on telephones in that tenant. On the telephones in other tenants, the red CO line key LED is on and ringing is not assigned. Termination to a tenant can also be specified as the destination for the Busy Station or Undefined Digits. DID incoming call termination can also be performed to the destination in the DID Conversion table (Day or Night) according to the day and night modes for that specified tenant. When the number of DID incoming calls is over, a busy signal is sent to the network. The reason for refusing an incoming ISDN call is User Busy (Cause #17).
July 2003 NEC Business Solutions Ltd 260 – D8Direct Inward Dialling (DID) Doc. No. 8201 - Release 1.0 July 2003 The following DID Calls are counted against the number of total calls: zA call that is placed on hold, transferred or conferenced. zA call received by one Tenant and Transferred to another Tenant counts against the first Tenant. zA call that is received and disconnected. Figure A8-1: Direct Inward Dialling Operation