NEC Xen Ipk Features And Specifications Manual

							Features and Specifications Manual C4 – 141
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Callback RequestC-4
FEATURE 
DESCRIPTIONA Callback Request can be set to any Multiline Terminal to notify the user
that another station wants a call returned. Users of Multiline Terminals can
receive a maximum of three Callback Requests from other station users.
Non-display Multiline Terminal users receive a Feature LED indication when
a Callback Request is set. Single Line Telephone users can set but not
receive a Callback Request.
SYSTEM 
AVAILABILITYTerminal Type
All Multiline Terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. Dial Access Code L.
2. Hang up.
Dial the destination where the Callback Request is set.
1. Press
T. Requires class of service 1-8-07 to be enabled.
2. Dial 
HH.
3. Press
T.
Note:At default, this ability is denied. Requires class of service in MB 1-8-
07 to be enabled.
To set from a station while placing an internal call and receiving Call 
Waiting or No Answer:
To cancel from the originating station:
To cancel from an Attendant Position (system-wide): 
						

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1. PressPor lift the handset.
2. Dial the number to be called back, or assigned access code (not set
in default).
3. Lift the handset to talk when the party answers.
4. Hang up.
1. Press
Por lift the handset.
2. Dial assigned access code (not set in default).
3. Lift the handset to talk.
4. Hang up.
SERVICE 
CONDITIONSGeneral
	All stations can be used to set a Callback Request. A Callback
Request can be set to one or more Multiline Terminals regardless of
tenant assignment.
	Multiline Terminals without displays receive an indication of the
Callback Request by a flashing Feature LED that flashes 0.25 seconds
On, 0.25 seconds Off.
	If a Multiline Terminal receives two or more Callback Requests, they
are called back in the order they were received.
	A maximum of three Callback Requests can be set at one Multiline
Te r m i n a l .
	Callback Requests are protected by system memory battery backup.
	A caller does not receive a set tone when attempting to leave a
Callback Request at a station where three Callback Requests are set.
When a Callback Request is set, the caller receives a set tone.
	Callback Requests that are set in the system can be cancelled
(system-wide) only at Attendant Positions.
	Individual Callback Requests are cancelled by:
1. Callback recipient places internal call to Callback originator.
2. Callback originator places internal call to Callback recipient.
3. Callback recipient enters Feature, 99, Feature.
To Callback from a Multiline Terminal with LCD:
To Callback from a Multiline Terminal with or without LCD: 
						

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	A Callback Request can be set to a Single Line Telephone (SLT), but
there is no indication at the SLT. The SLT can still go Off-hook and dial
L to complete the callback.
	To use Access Code #, this must be changed from function 096 to 026
in System Programming.
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BAIntercom Feature Access Code Assignment 1-2-24 005
¶+BTSClass of Service (Station) Feature Selection 2 1-8-08 2-2
¶+BTTStation to Class of Service Feature Assignment 4-17 
						

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							Features and Specifications Manual C5 – 145
Doc. No. 8201 - Release 1.0
July 2003
Caller ID Call ReturnC-5
FEATURE 
DESCRIPTIONThe Caller ID Call Return feature allows the voice mail system to use Caller
ID information captured with the message to call and connect the person
that left the message with the voice mail user that is checking messages.
After the call is ended by either party, the voice mail user returns to
checking messages.
SYSTEM 
AVAILABILITYTerminal Type:
All Multiline terminals and Single Line telephones.
Required Components:
VMS(2)/(4)/(8)-U(  ) ETU or FMS(2)/(4)-U(  ) ETU.
OPERATING 
PROCEDURES
1. Dial the XenMail extension.
2. After message playback, XenMail prompts to hear Caller ID
number only.
- OR -
Dial
Kduring message to stop playback, save the current message
as an old message, and hear Caller ID number only.
3. When Caller ID information is available after the Caller ID number is
played, the system prompts the mailbox user with an option to return
the call.
- OR -
During message playback dial 
LK.
Note:To repeat the Caller ID number during its playback, dial L. To skip to the
end of the Caller ID number dial 
J.
4. To end a Return Call, dial LKJto return to the mailbox and
disconnect the outside call.
Caller ID Information Operation on non-display Multiline telephone 
or Single Line telephone: 
						

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1. Dial the XenMail extension.
2. During message playback, XenMail displays Caller ID name and/or
number only depending on system programming. To change display
between Name and Number, press 
V(MORE) Softkey twice then
press 
V(CID) Softkey.
- OR -
Dial
Kduring message to stop playback, save the current message
as an old message, and hear Caller ID number only.
Note:When Kis dialled, you can dialLto repeat the Caller ID number or
dial
Jto skip to the end of the number.
3. During playback, using a mailbox that allows the option, press the
V(MORE) Softkey three times then press the V(CALL) Softkey to
return the call.
4. To end a Return Call, press the 
V(END) Softkey to return to the
mailbox and disconnect the outside call.
1. Call the number that takes you to the main greeting of the XenMail
system.
2. While main greeting is playing, dial 
I, by default, and your
extension to take you to the mailbox. Enter security code if prompted.
3. Follow prompts to listen to new, old, or archived voice mail messages.
4. When Caller ID information is available, XenMail prompts to hear
Caller ID number only after message playback.
- OR -
Dial
Kduring message to stop playback, save the current message
as an old message, and hear Caller ID number only.
5. When Caller ID information is available, the system prompts the
mailbox user with an option to return the call after the Caller ID
number is played.
- OR -
During message playback dial
LK,
Note:To repeat the Caller ID number during playback, dial L. To skip to
the end of the Caller ID number dial 
J.
6. To end a Return Call, dialLKJto return to the mailbox and
disconnect the outside call.
Caller ID Information Operation on display telephone with Softkeys:
Caller ID Information operation from telephone outside the system: 
						

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SERVICE 
CONDITIONSData Assignment:
	Use Memory Block 1-8-08 [Class of Service (Station) Feature
Selection] Page 4, LK3 to allow (LED On) or Deny (default: LED Off)
capture of Caller ID information on voice mail ports.
	The Return Call feature can be enabled per mailbox in Expanded
Access Codes and can be enabled for internal numbers only or for
both internal and external numbers.
	To use this feature for long distance calls, LCR or ACR must be
programmed for the voice mail ports set to dial out. Refer to
Chapter 2 in the Xen IPK System Programming Manual for detailed
programming instructions.
	The enhanced Caller ID is enabled by setting CID=0,0 on the
Integration Options line of Easymade Switch Setup Screen, Page 1.
When Caller ID is already enabled on a system that is updated, the
CID=X,Y setting can be changed to CID=0,0. Only one CID setting is
allowed on this line.
	The Return Call parameter must be entered on the Integration Options
line of Easymade Switch Setup Screen, Page 1 to enable this voice
mail feature. Default is RCV=6,10 where 6 is the number of rings voice
mail tries when returning a call, and 10 is the number of minutes a
retuned call can last.
	A trunk access code must be entered on Easymade Switch Setup
Screen, Page 1, line 9 so the Return Call feature can access a
trunk to return the call. When this is not entered, the mailbox user
is not prompted to return the call even when Caller ID information
is available.
	The Rings to answer field on Easymade Applications Screen, Page 2,
line 15 must be set to 2 or greater because Caller ID information is
provided from Telco between the first and second ring.
Restrictions:
	VMS revision 01031 v 6.68 and FMS revision 06231 v 6.68 or higher
are also required.
	When Centralised Voice Mail is used, the remote voice mail user gets
only Caller ID number when voice mail answers incoming CO
calls and performs an Await-Answer transfer to the remote user. A Call
that forwards to voice mail from the remote system does not have
Caller ID information.
	Live Record is not available when using Return Call.
	A Telephone used as an ACD Plus agent or supervisor station should
not have mailboxes that support Softkeys. Softkeys can be disabled
per mailbox in Access Codes Options on Easymade Application
Screen, Page 5 of 6. Place an 
* in front of Hands Free Play (Item N) to
disable Softkeys for a particular station. 
						

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General:
	A caller using a telephone without Softkeys, calling from outside the
system, or from a remote system is prompted to hear Caller ID
information and return a call.
	Return Call is available for subscriber messages and public messages.
	Return Call is accessible to a subscriber during and after message
playback.
	Return Call is available for new and old messages.
	Return Call is accessible to a subscriber using Softkeys in Softkey
mode or using DTMF in voice conversation Mode.
	One minute before disconnecting the original caller, voice mail plays a
warning prompt and immediately before disconnecting plays a prompt
to indicate that it is returning to the subscriber mailbox.
	When a subscriber listens to a message from a Softkey equipped
telephone, and Caller ID information is unavailable, the voice mail
system leaves the second line of the LCD blank. When Caller ID is
disabled on the system, voice mail displays the message count.
	From the subscriber options Softkey menu, a subscriber can access a
Softkey menu that allows selection of name or number to be displayed
on the LCD during message playback. The default is number. Voice
mail uses this setting to determine the initial display on the LCD
during playback.
	Voice mail continues to display Caller ID on the LCD while the post-
message playback menu is still displayed on a telephone equipped
with Softkeys.
	During Return Call, the voice mail port is in conference with the box
owner and messages.
	Internal station terminals using Call Return have the Conf key LED On. 
						

							Xen IPK Features and Specifications Manual
Features and Specifications Manual C5 – 149
Doc. No. 8201 - Release 1.0
July 2003
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BSCard Interface Slot Assignment 7-1
¶+BSMIF (ANI/Caller ID) Assignment 7-3-04
¶+AICaller ID Display Assignment for System Mode 1-1-78
¶+BTS4Class of Service (Station) Feature Selection 21-8-084-3, 4-4,
5-7, 6-5
¶+BCTDIT Assignment 3-42
¶+BCTANA Assignment 3-43
¶+AICaller ID Display Assignment for CO/PBX Line 3-44
¶+AICaller Name Indication Selection 3-53
¶+BTTCO/PBX Ring Assignment (Day Mode) 4-01
¶+BTTCO/PBX Ring Assignment (Night Mode) 4-02
¶+BTMLine Key Selection for Telephone Mode 4-12
¶+BTTStation to Class of Service Feature Assignment 4-17
¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37
¶+BTMExtension Line Key Ring Assignment (Night Mode) 4-38
¶+AICaller ID Preset Dial Outgoing CO Selection 4-44
¶+AICaller ID Display for CAR Key Assignment 4-49
4When the system is at default this Memory Block must be programmed for the feature to be used. 
						

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