NEC Xen Ipk Features And Specifications Manual

							Features and Specifications Manual T6 – 583
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Trunk-to-Trunk TransferT- 6
FEATURE 
DESCRIPTIONThe Trunk-to-Trunk Transfer feature allows any station user to establish
Trunk-to-Trunk Transfers between two CO/PBX (disconnect signal must be
provided), ISDN, DID, and/or E&M Tie line calls.
SYSTEM 
AVAILABILITYTerminal Type
All Multiline Terminals.
Required Components
None.
OPERATING 
PROCEDURES
1. PressN, and receive internal dial tone.
2. Dial the Trunk Access Code (either CO/PBX line, ISDN, DID, or E&M
Tie line) for desired trunk or press outside line key appearance.
3. Press
T.
4. Press
N to establish a Trunk-to-Trunk connection.
5. Hang up.
SERVICE 
CONDITIONSData Assignment
	This feature can be allowed or denied per trunk.
Restrictions
	Single Line Telephone cannot be used for Trunk-to-Trunk Transfer.
General
	All lines used for Trunk-to-Trunk Transfers must be able to provide
remote disconnect supervision. 
	A conference circuit is not required for a Trunk-to-Trunk Transfer.
	Station users cannot reenter a Trunk-to-Trunk Transfer after the
connection is established.
	If a Trunk Transfer is established using Call Appearance Keys, they
are free when the transfer occurs.
On Multiline Terminals with an outside call in progress: 
						

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	If a Trunk-to-Trunk Transfer is established using Call Appearance
keys, they stay lit until the trunks are released.
	When the system is operating in ID mode (Memory Block 1-5-23 = ID),
to ensure Trunk to Trunk transfer calls indicate correctly in the SMDR
records, you must apply one of the following:
1. In MB 1-9-00, assign 999 to an unused ID number.
2. In MB 1-4-04, enter one of the ID numbers you have assigned in
MB1-9-00.
Note that if the Trunk Transfer is completed before the outgoing call is
answered (or the call duration timer has started), the SMDR records
will show the EXT or ID number assigned in MB 1-4-04, not the EXT or
ID number of the station transferring the call.
GUIDE TO 
FEATURE 
PROGRAMMING
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BCT4Trunk-to-Trunk Transfer Yes/No Selection3-04
¶+BTS4Class of Service (Station) Feature Selection 21-8-08 3-5
¶+BTT Station to Class of Service Feature Assignment 4-17
¶+ATTandem Transfer Automatic Disconnect Time 
Selection1-4-00
4When the system is at default this Memory Block must be programmed for the feature to be used. 
						

							Features and Specifications Manual T7 – 585
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Two-Colour LEDsT- 7
FEATURE 
DESCRIPTIONMultiline Terminals have Two-Colour LEDs (green or red) for Flexible Line
keys and the Large LED indications. The two colours indicate station status
(red) or message status (green). Green is used to indicate I-Hold (Exclusive
and Non-Exclusive), I-Use, and recall conditions. Other functions are
indicated with a red LED. The Attendant Add-On Console is also provided
with LEDs (green or red) for direct access to stations.
SYSTEM 
AVAILABILITYTerminal Type
All Multiline Terminals and Attendant Add-On Consoles.
Required Components
None.
OPERATING 
PROCEDURES
SERVICE 
CONDITIONS
	Multiline Terminal Flexible Line keys and Large LEDs are two-colour
LEDs (red or green).
	Each of the 48 DSS keys on the Attendant Add-On Console has two
individual LEDs (one red and one green). The remaining 12 Function
keys have one red LED.
	Each of the Function keys (Feature, Conf, Redial, Speaker, and
Answer) located on every Multiline Terminal has a red LED. 
	Refer to the Xen IPK System Hardware Manual for more information.
Not applicable. 
						

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							Features and Specifications Manual U1 – 587
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Uniform Call Distribution 
(UCD)U-1
FEATURE 
DESCRIPTIONThe Uniform Call Distribution (UCD) feature permits incoming DIT/ANA,
DID/Tie, and CO ring transferred calls to terminate in a prearranged hunt
group. Incoming calls are distributed based on longest idle time among all
members of the UCD group. When an incoming DIT/ANA, DID call to a
UCD group encounters all UCD stations busy or no-answer, the call is
queued and the caller receives a Delay Announcement after a
predetermined time interval.
SYSTEM 
AVAILABILITYTerminal Type
All terminals.
Required Components
MIFA-U(  ) ETU (without
 the KMA ( )UA Unit fitted). 
OPERATING 
PROCEDURES
GENERAL DESCRIPTION
CALL PROCESSING
This section includes the following features:
Abandoned Call Search
Abandoned incoming calls are not connected to Agent positions. The
system can recognize abandoned calls and remove them from queue on
trunks that provide calling party disconnect supervision.
Call Distribution to Agents
Calls are automatically distributed among Agents in a UCD group based on
longest idle time.
Call Transfer to UCD Group Queue 
CO Trunk calls, that have terminated to either a normal station or a UCD
Agent, can be transferred to a UCD group queue.
Night Service
When the UCD group is placed in Night Mode, the system can route all
incoming UCD calls to one of the following Internal Station Number, Night
Announcement, transfer to the Attendant, or Trunk-to-Trunk Transfer.
Not applicable. 
						

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Overflow
Overflow Service allows calls, that have been holding in queue for more
than a predetermined time, to be directed to an assigned station or Station
Hunting group.
Queuing
All incoming calls destined for UCD groups are placed in queue when no
Agent in the UCD group is available to handle the call. Queue is used to
provide service in order of arrival (first in, first out).
Pilot Numbers
Pilot Numbers are programmed in the System Data according to the
numbering plan in effect for the system. Pilot Numbers do not correspond to
any line appearances, either physical or virtual, in the Xen IPK system. No
hardware equipment is required to assign a Pilot number. A UCD Group
Pilot number does not function if programmed in a Station Hunting group. 
AGENT AND SUPERVISOR FUNCTION
This section includes the following features:
Assistance
This feature allows an Agent to call a Supervisor, in the UCD group for
assistance. Activating this feature while on a UCD call, automatically places
the current call on hold and places an assistance call to the Supervisor. This
feature uses a Feature Access or One-Touch key.
Break Mode
This feature allows Agents to leave the UCD Mode without logging off.
Break Mode is used for breaks from work (e.g., lunch or coffee breaks). This
feature uses a DND key that is programmed on a Feature Access or One-
Touch key. If DND, Call Forward - All Calls/Busy/No Answer was
programmed before Log on, non-UCD calls follow the programmed function
while in Break Mode.
Logon/Logoff
This feature allows an Agent to log on/log off the system. Operating
statistics are collected for the Agents until they log off. This feature is
activated by the Logon/Logoff key that is programmed on a Feature Access
or One-Touch key on the Agent position.
Non-UCD Call
This feature allows Agents or Supervisors to receive calls directly from
stations or Attendants and dial trunks (e.g., Tie line, DID, DIT). 
						

							Xen IPK Features and Specifications Manual
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Answer/Release - Headset
This feature allows an Agent using a headset to answer or release a UCD
call. This feature uses the Headset On/Off key that is assigned on a line key
in System Programming.
Control of Night Mode
This feature allows the Supervisor to activate Night Mode. This feature can
be activated and deactivated by the Night Transfer key that is programmed
on a Feature Access or One-Touch key on the Supervisor terminal.
Monitoring (Barge-In)
This feature allows the Supervisor to select an Agent position to monitor
calls connected to that position. This feature is activated by key operation
on the Supervisor terminal.
SERVICE 
CONDITIONSGeneral
	The Xen IPK system must have an MIFA-U( ) ETU installed to provide
the UCD feature. (Note: The KMA ( )UA Unit must not be fitted).
	The following maximum assignments for programming UCD groups
and Agents are:
zUp to 32 Agents can be programmed per system.
zUp to four UCD groups can be assigned per system.
zUp to 32 Agents can be assigned to one UCD group.
	The UCD group is assigned a Pilot number. Calls directed to the Pilot
number are directed to Agents of that UCD group.
	All trunks used for UCD incoming calls must provide a receiving
remote disconnect signal to tabulate abandoned calls.
	If the Agent in the UCD group where a call is terminated does not
answer for a predetermined time, the call is transferred to another
Agent in the UCD group.
	If the Agents in the UCD group where a call is terminated are all busy,
the call waits in a queue until an Agent is available. The caller
receives a Delay Announcement and Music On Hold. Calls are
answered first-in, first-out.
	If the Agents, in the UCD group where a call is terminated are all busy
for a predetermined time, the call can be transferred (overflowed) to an
assigned station or Station Hunting group, but it cannot provide
overflow from one UCD group to another UCD group. The overflow
feature does not provide transfer to an outside trunk.
	Overflow is performed only once.
	When the overflow destination station is busy, calls continue
searching the UCD group for an available agent. 
						

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	When the overflow destination station is set for Call Forward to a UCD
group, overflow does not occur.
	No alert tone is provided if all Agents in the UCD group are busy. 
	UCD and ACD cannot be provided on the same system.
	Any Agent in a UCD group can press the Logon/Logoff key on the
Multiline Terminal to busy out the position. When Logoff is activated,
the station receives calls directed to that station number (but not the
UCD group number).
	Agents can log off or enter Break Mode only when their station is idle. 
	An alert tone is provided for the Monitoring feature.
	While an ACD agent is logged on, Call Forwarding set at this station
does not function.
RELATED 
FEATURES LIST
GUIDE TO 
FEATURE 
PROGRAMMINGFeature 
NumberFeature Name
D-2 Delay Announcement
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key
¶+BSCard Interface Slot Assignment 7-1
¶+BSMIF (UCD) Assignment 7-3-03
¶+BA4Access Code (1-, 2-, or 3-Digit) Assignment1-1-46/47/
48031, 032,
040
¶+AA4ACD/UCD Group Pilot Number Assignment1-12-00
¶+AA4ACD/UCD Group Agent Assignment1-8-25
¶+BTSClass of Service (Station) Feature Selection 2 1-8-08 1-4,1-5
¶+BTTStation to Class of Service Feature Assignment 4-17 
						

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¶+AAACD/UCD Group Overflow Destination 
Assignment1-12-01
¶+AAACD/UCD Group Overflow Time Selection 1-12-02
¶+BCTDIT Assignment 3-42
¶+BCTANA Assignment 3-43
¶+BTMLine Key Selection for Telephone Mode 4-12
¶+BTMExtension Line Key Ring Assignment (Day Mode) 4-37
¶+BTMExtension Line Key Ring Assignment (Night 
Mode)4-38
¶+BTSBarge-In Alert Tone Assignment 1-1-76
¶+AAACD Hunt Time 1-8-40
¶+BMCall Forward- No Answer Time Selection 1-2-22
4When the system is at default this Memory Block must be programmed for the feature to be used.
Order
and
Shortcut
System Data NameMemory 
BlockFunction
1-8-07
Attendant
Page-Line 
Key1-8-08
Station
Page-Line 
Key 
						

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