Konica Minolta bizhub 420 User Manual
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![Page 537
Supplies & Handling11
bizhub 500/420/360 (Phase 3) 11-23
4Empty the punch dust box.
5Return the punch dust box, then
close the finisher right door [FN7].
6Slide the finisher to the right to return
it to its original position.
Downloaded From ManualsPrinter.com Manuals](http://img.usermanuals.tech/thumb/2790/37208/w64_Konica_Minolta_bizhub_420-536.png "Page 537
Supplies & Handling11
bizhub 500/420/360 (Phase 3) 11-23
4Empty the punch dust box.
5Return the punch dust box, then
close the finisher right door [FN7].
6Slide the finisher to the right to return
it to its original position.
Downloaded From ManualsPrinter.com Manuals")
![Page 542
12Troubleshooting
12-4 bizhub 500/420/360 (Phase 3)Touch [ ] to display the message shown in the following illustration.
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12Troubleshooting
12-4 bizhub 500/420/360 (Phase 3)Touch [ ] to display the message shown in the following illustration.
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![Page 546
12Troubleshooting
12-8 bizhub 500/420/360 (Phase 3)To clear a paper misfeed
0When removing misfeed paper, be careful that the paper does not tear
and remain in the machine.
0When the right side door and conveyance cover are opened, it is possible
to touch the drum. Do not touch or scratch the surface of the drum.
Do not leave opened the conveyance cover for a long time. The drum
may be damaged by a long period of exposure.
1The illustration screen is displayed.
Touch [Illustration] on the JAM Location...](http://img.usermanuals.tech/thumb/2790/37208/w64_Konica_Minolta_bizhub_420-545.png "Page 546
12Troubleshooting
12-8 bizhub 500/420/360 (Phase 3)To clear a paper misfeed
0When removing misfeed paper, be careful that the paper does not tear
and remain in the machine.
0When the right side door and conveyance cover are opened, it is possible
to touch the drum. Do not touch or scratch the surface of the drum.
Do not leave opened the conveyance cover for a long time. The drum
may be damaged by a long period of exposure.
1The illustration screen is displayed.
Touch [Illustration] on the JAM Location...")
Troubleshooting12 bizhub 500/420/360 (Phase 3) 12-3 12 Troubleshooting 12.1 When the Message Malfunction Detected Appears (Call Technical Representative) If a malfunction that cannot be corrected by the user occurred, the message Malfunction detected. Please call your Technical Representative. is displayed. (Call Technical Representative Screen) The phone number and fax number for the usual technical representative is displayed on the center of the Call Technical Representative Screen. When the screen is displayed, be sure to contact your technical representative immediately by following the procedure below. Display in Enlarge Display Mode If a malfunction occurs, the screen shown below is displayed. Downloaded From ManualsPrinter.com Manuals
12Troubleshooting 12-4 bizhub 500/420/360 (Phase 3)Touch [ ] to display the message shown in the following illustration. Downloaded From ManualsPrinter.com Manuals
Troubleshooting12 bizhub 500/420/360 (Phase 3) 12-5To call the technical representative 1Write down the malfunction code (for example, C-0001) in the Call Technical Representative Screen. 2Turn off the sub power switch and the main power switch. 3Unplug the machine. 4Contact the service representative, and inform them of the malfunction code. ! Detail If CS Remote Care is being operated from the service representative, the service representative is automatically notified of the malfunction code. After the message Malfunction was detected. CS Remote Care has called the Service Center. is displayed, turn off the sub power switch and the main power switch, and then unplug the machine from the electrical outlet. Downloaded From ManualsPrinter.com Manuals
12Troubleshooting 12-6 bizhub 500/420/360 (Phase 3) 12.2 When the Message Misfeed Detected Is Displayed If a misfeed occurs during copying or printing, the message Misfeed detected. is displayed and the location of the misfeed is indicated in the screen. (Misfeed Screen) At this time, copying and printing cannot continue until the misfeed is adequately cleared. If paper misfeeds have occurred at multiple locations, multiple jam numbers and arrows appear or flash. The flashing jam number and arrow indicate locations where the paper misfeed should be cleared first. Clear the paper misfeeds according to the messages that appear in the guidance display area. 21 3 No.ItemDescription 1 [Illustration] Touch this button to display a screen that contains illustra- tions describing the recommended procedure for clearing the paper misfeed. 2 Guidance display area Displays the basic procedures for clearing paper misfeeds. 3 Illustration description areaJam number indicates the location of the paper misfeed, and the arrow indicates the operation for clearing the misfeed. Downloaded From ManualsPrinter.com Manuals
Troubleshooting12 bizhub 500/420/360 (Phase 3) 12-7 2 Reminder Before clearing paper misfeeds, be sure to check pages 1-13 to 1-14 for the locations of caution labels. 2 Note The illustration above shows all jam numbers and arrows displayed; however, normally, all marks will not be displayed. Error codes may appear in the illustration description area of the JAM Location Display Screen. For details, contact your service representative. Downloaded From ManualsPrinter.com Manuals
12Troubleshooting 12-8 bizhub 500/420/360 (Phase 3)To clear a paper misfeed 0When removing misfeed paper, be careful that the paper does not tear and remain in the machine. 0When the right side door and conveyance cover are opened, it is possible to touch the drum. Do not touch or scratch the surface of the drum. Do not leave opened the conveyance cover for a long time. The drum may be damaged by a long period of exposure. 1The illustration screen is displayed. Touch [Illustration] on the JAM Location Display Screen. 2Clear the paper misfeed according to the instructions that are displayed on the screen. – If the description of the illustration extends over multiple pages, [Next ] is displayed on the lower-right corner of the screen. Touch [Next ] to display the next screen. – To return to the previous illustration description screen, touch [Back]. 3After the procedure is finished, the Basic Screen is displayed. – If paper misfeeds occurred at multiple locations, the JAM Location Display Screen is restored. Check the screen for messages and the location of the next misfeed to be cleared, and then repeat steps 1 and 2. – After all paper misfeeds have been cleared, the Basic Screen is restored. Downloaded From ManualsPrinter.com Manuals
Troubleshooting12 bizhub 500/420/360 (Phase 3) 12-9 7 CAUTION Precaution for electrical shock High voltage is generated around the drum unit inside the right side door of the machine. %In order to reduce the risk of electric shock, do not touch any part in this unit when clearing paper misfeeds. 7 CAUTION Precaution for high temperature The fusing unit inside the right side door of the machine is extremely hot. %In order to reduce the risk of burns, do not touch any part in this unit when clearing paper misfeeds. 7 CAUTION Precaution for getting injured %Be careful of removing staples stuck inside the machine so as not to get injured. 7 CAUTION Precaution for high temperature Parts around the rail for stapler of the Finisher FS-510 are extremely hot. %In order to reduce the risk of burns, do not touch any part in this unit when clearing paper misfeeds. Downloaded From ManualsPrinter.com Manuals
12Troubleshooting 12-10 bizhub 500/420/360 (Phase 3) 12.3 When the Message ...Not Enough Remaining Memory Is Displayed This machine uses the memory to produce copies. Since the amount of memory available is limited, the message Scanning cannot be continued. Not enough remaining memory. or The job has been deleted. Not enough remaining memory. is displayed if the memory becomes full while copying. Continue the operation according to the corresponding instructions. Memory Becomes Full While Scanning This message is displayed when the memory becomes full and scanning stops while scanning in Copy mode. Display in Enlarge Display Mode Continue the operation according to the following instructions. -To print all pages that have been scanned, touch [Print]. -To delete the job for the scanned pages, touch [Delete]. Downloaded From ManualsPrinter.com Manuals
Troubleshooting12 bizhub 500/420/360 (Phase 3) 12-11Memory Becomes Full While Queuing a Job This message is displayed when the memory becomes full and the scanned job was deleted while scanning a document for a job to be queued. Display in Enlarge Display Mode Check the number of pages counted for the document, and then adjust the number of pages in the job to be queued. Downloaded From ManualsPrinter.com Manuals
12Troubleshooting 12-12 bizhub 500/420/360 (Phase 3) 12.4 Simple Troubleshooting SymptomPossible CauseRemedy Main bodyThe machine does not start up when the main power switch is turned on.Is no power supplied from the electrical out- let?After the main power switch and sub power switch are turned off, correctly insert the power supply plug into the electrical outlet. Has the sub power switch been turned on?Turn on the sub power switch. Correctly insert the power supply plug into the electrical outlet.Are the doors, such as the front doors (left and right) or the finisher door, open?Securely close the doors, such as the front doors (left and right) and the finisher door. Is there no paper that matches the docu- ment?Load paper of the appropriate size into the paper tray. The printed output is too light.Is the copy density set too light?Touch [Dark] in the Density Screen to copy at the desired copy density. (page 4-16) Is the paper damp? Replace the paper with new pa- per. The printed output is too dark.Is the copy density set too dark?Touch [Light] in the Density Screen to copy at the desired copy density. (page 4-16) Was the document not pressed close enough against the original glass?Position the document so that it is pressed closely against the original glass. The printed output is blurry.Is the paper damp? Replace the paper with new pa- per. Was the document not pressed close enough against the original glass?Position the document so that it is pressed closely against the original glass. There are dark specks or spots throughout the printed output. There are streaks in the print- ed output.Is the original glass dirty?Wipe the glass with a soft, dry cloth. (page 13-3) Is the left partition glass dirty?Wipe the glass with a soft, dry cloth. (page 13-3) Is the document pad dirty?Wipe the document pad with a soft, dry cloth. (page 13-4) Was the original docu- ment printed on highly translucent material, such as trace paper or overhead projector transparencies?Place a blank sheet of paper on top of the document. Downloaded From ManualsPrinter.com Manuals