Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							STARPLUS @ SPD 4996Digital Key Telephone System
STATlON FEATURE OPERATION
When the agent logs out and removes himselffrom the ACD group, an ACD 
logout event is
sent to the SMDR port, if active.
When an 
&CD agent has a Logim flex but&m!
pmgfammed onto his et&ion, that Hex buttonten be used to Login and Logout of the assignedACD group.Conditions:
If an agent logs into an ACD group from a
station that is logged into another ACD
group, the station will be automatically re-
moved from the previous ACD group.
An agent may log out while in wrap-up, or
unavailable.
An agent logging in will first be placed in
wrap-up mode before receiving an ACD
call.If an agent attempts to log into an ACD
group that already has 16 members, that
agent will receive error tone.
The 
Starplus Digital System will not verify
agent’s ID codes, other than requiring four
digits to be entered.
*Refer to Sec. 300.37, Flexible Button Assignment.
8.ACD Agent “HELP” buttonThe ACD Agent “HELP” feature provides a
means for an ACD agent to signal his assigned
supervisor for assistance. A flex button must beprogrammed for this feature to operate. Refer
to Sec. 300.37, Flexible Button Assignment.
While on a call in progress, the agent:
1.Presses his pre-programmed* “HELP” flex
button. Confirmation tone will be heard by theagent. The agent will see his “HELP” button
illuminate if a supervisor is logged into his
ACD group. If no supervisor is logged in, the
agent will receive a burst of error tone and his“HELP” button will not illuminate.
The ACD supervisor station receives a
“HELP” message if a member of one of the
ACD groups he is assigned to initiates a
“HELP” request. The “HELP” function also
sends a Camp-On tone to the speaker of the
supervisors 
keyset. The “HELP” message
takes precedence over any other message
and can be cleared by the supervisor by
pressing his “HELP” button.
At the time the supervisor receives a “HELP”
request, he can press his “HELP” flex button
followed by his override feature button to
bridge onto the ACD group memberscall. The“HELP” 
bution will place an intercom call to
the station requesting “HELP”. The “HELP”
message will be cleared after the supen/isor’s“HELP” button is depressed. In addition, the
“HELP” message will be cleared if the agent
was on a call and went back on hook before
the supervisor could respond. In this case, the“HELP” message will be converted to a mes-
sage wait indication. The agent can also clearthe “HELP” request by hitting his “HELP” but-
ton a second time.’
Conditions:l Up to five messages can be left at any
supervisor station.
0 The supervisor can cancel the “HELP” re-
quest signal by depressing his flashing
“HELP” button. In addition, a call will be
placed to the agent requesting “HELP”. If
the agent is on a call, the supervisor can
press his barge-in button to monitor the callor give assistance on the call.
Only digital terminals can 
utiiixe this feature, )since a flexible button is required to be jpmgranlmed.1JC. ACD Call Qualification
The CALL QUALIFICATION feature provides a
means for an Agent to enter codes on ACD typecalls that identify the call. This feature provides
up to four digits for the ACD SMDR reporting
function. This feature permits up to 12 digits to
be entered, however only the first four digits areprovided for in the SMDR Record.
The QUALIFY button is programmed using flex
code 
[570#]. If the agent wishes to enter his
qualify code in a speed bin, he can do so using
the standard speed bin programming se-
quence. Then when he programs his flex but-
ton, he can enter 570 followed by the bin
number. This will provide an agent with a series
of buttons with qualify codes under them. Referto Sec. 300.37, Flexible Button Assignment.
While on a call, the agent:
1. Presses the pre-programmed CALL QUAL-
IFY flex button, followed by the four-digit quai-ify code. Enter a 
[*] to complete the
sequence. A short burst of confirmation tone
will be heard thru the 
keyset-speaker, if pro-
grammed.
Conditions:
* The outside party will not hear the (qualify
code) account code being entered.
lThe qualify code uses the first four digits of
the account code. Therefore the account
code record in the SMDR will contain the
qualify code in the first four digits.
0 The qualify code must be entered during
CO talk state.
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							STATION FEATURE OPERATIONSTARPLUS @ SPD 4896Digital Key Telephone System
l Speed dial entries can contain all digits
including the 
[+++I, which will terminate the
entry and return the ACD agent to his CO
party.
D.ACD Agent Queue Status Display
From an idle key telephone:
1.Dial [567] on the dial pad,
or
press pre-programmed* flex button.
2.Dial the three-digit ACD group number (5xx).ON/OFF button LED lights steady.
lThe Agent Queue Status display shows thefollowing information:
ACDSxx 00 CALLS IN QUEUE
MMIDD/YYHH:MM am
Where
- 5xx = ACD Group (550-565)The above display is an idle state display and
will tell the agent and/or his supervisor how
many calls are in queue.3. Replace the handset or press the ON/OFF
button to terminate the display.
This feature cannot be used with a 
c&C! inprogress-and the station will be considered busyfor incoming calls during this operation.The agent will automatically receive an en-
hanced Calls in Queue display whenever there
is a call in queue.The display shows the following information:
15xx: CIQ: xx AL: xx OC:. MMM1/MM/DD/YYHH:MM am
Where
- Sxx = ACD Group (550-565)
- CIQ:xx = Calls in queue
- AL:xx = Agents logged in
- 0C:mmm = Oldest call in minutes
*Refer to Sec. 300.37, Flexible Button Assignment.
E. ACD Available/Unavailable &lode
If you are a ACD agent, you may place your
station in the Available mode to receive ACD
type of calls or you may place your station in
the Unavailable mode to block ACD type calls
from ringing your station.
To go Available:
1.Dial [566] on the dial pad,
orpress the pre-programmed* Available/Un-
available button. You may now receive ACD
calls.To go Unavailable:
1.Dial [566] on the dial pad,
iiess the pre-programmed* Available/Un-available button. You are now blocked from
receiving ACD calls.
*Refer to Sec. 300.37, Flexible Button Assignment.
F.ACD Overflow Station -.Available/Unavailable Mode
If you are a ACD Overflow station, you may
place your station in the Available mode to
receive ACD type of calls or you may place yourstation in the Unavailable mode to block ACD
type calls from ringing your station.
To go Available:
1.Dial [578] on the dial pad,
or
press the pre-programmed* Available/Un-
available button. You may now receive ACD
calls.To go Unavailable:
1.Dial [578] on the dial pad,
orpress the pre-programmed* Available/Un-
available button. You are now blocked from
receiving ACD calls.
If no stattins are logged into the ACD Group, /ACD calls will oveHow to the Attendant station,1*Refer to Sec. 300.37, Flexible Button Assignment.
G. Supervisor LoginRogout FeatureThe Supervisor Login/Logout feature provides
a means for an supervisor to log into one of theACD groups and monitor calls.
1.
2.Dial the 
LOGIN CODE [576] on the dial pad,
followed by the ACD group number 
(5xx) that
the supervisor is going to log into,
or
Press a pre-programmed* LOGIN flex button.
(Flex button must have 
576+5xx programmed
onto it.)The supervisor enters his unique SUPERVI-
SOR ID code (0000-9999). The 
LOGIN flex
button LED will be lit steady. Confirmation
tone is heard and the supervisor is logged
onto the ACD group. The ON/OFF LED will
extinguish if the supervisor started the se-
quence in the handsfree mode. When the
supervisor logs in, an ACD 
login event is sent
to the SMDR port, if active.
For an supervisor to remove himself from the ACD
group as an active supervisor:
1. Dial the 
LOGOUT CODE [575] on the dial
pad, followed by the ACD group number (5xx)
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							STARPLUS @ SPD 48%
Digital Key Telephone System
STATION FEATURE OPERATIONthat the supervisor is going to log out of,
or
Press a pre-programmed* 
LOGOUT flex but-
ton. (Flex button must have 
575+&x pro-
grammed onto it). The LOGIN flex button LEDwill extinguish. When the supervisor logs out
and removes himself from the ACD group, an
ACD 
logout event is sent to the SMDR port, if
active.
the ACDgroupthatia assignad to
that button.
When an AC5 
Login flex button is programmedin~aysdem,Lhatsameffe~butt4n#1nbeusedtotoggfethe.Logiwut &ature~’Conditions:
l
If a supervisor logs into an ACD group froma station that is logged into another ACD
group, the station will remain in the pre-
vious ACD group.
0 A supervisor may log out while in wrap-up,
or unavailable.
0 A supervisor logging in will first be placed
in wrap-up mode before receiving an ACD
call.
0If a supervisor attempts to log into an ACD
group as an agent and that group already
has 16 members, the supervisor will re-
ceive error tone.l The 
Starpius Digital System will not verify
supervisor’s ID codes, other than requiring
four digits to be entered.
*Refer to Sec. 300.37, Flexible Button Assignment.
H.Supervisor Monitor With Barge-inThe Supervisor Monitor with Barge-!n feature
will provide a means for an ACD supervisor to
monitor an agent’s call in progress in order to
coach sales techniques or customer relations
skills. When used, a supervisor may intrude
onto an agent’s call in a listen only mode or in
a true conference mode by use of the barge-in
feature. This feature is available with or withouta warning tone.
The 
use of silent monitor and barge-in is limi&l /by federal law and may also be limited or /relevant 
lawa in your area before employing
The ACD supervisor can intrude on an agent’s
call in the listen only mode by:
1. Dial the three-digit station number of the
agent’s station. Upon hearing busy tone,
press the pre-programmed* Barge-in flex but-ton. The conversation in progress will beheard by the Supervisor on the handset re-
ceiver and the Supervisor’s MUTE button
LED is lit indicating that the Supervisor’s
transmit is muted. If the Supervisor wishes toparticipate in the conversation in a true con-
ference mode, he can depress his MUTE
button which removes mute.
’ The Executive Override Code, [626J is wed to Iprogram
=Supv Monitor with Barge-In feature iflex button.
IOnly digital 
tarminala or SIT atatina may be iinb&ed.uaing this feature.I
Conditions:
I.Supervisor Queue Status DisplayThe Supervisor Queue Status feature will pro-
vide a means for an ACD supervisor to view the
status of their ACD group. This display is an idlestate display and will prompt a Supervisor that
a group is having problems answering all their
calls. The display will tell the supervisor how
many calls are in queue, how many agents arelogged into the ACD group, and the length of
time in minutes that the oidest call has been in
queue.The supervisor station logged onto the ACD
group can obtain the Queue Status display by:
1I .Dialing the Queue Status code [577] on the
dial pad, followed by the ACD group (5xx) thesupervisor wants to observe,
or
l Supervisors are granted the Barge-In op-
tion if they log in at a station with the Super-visor Barge-In/Executive Override
enabled in programming.
0 Supervisors can only Barge-In on tails of
members of the ACD group(s) that they are
logged into.l Warning tone is enabled and disabled us-
ing the Executive override warning tone
option (FLASH 05, button 4).
* Supervisor stations must be digital termi-
nals.
Press the pre-programmed* flex button.The Queue Status display show the following
information:
5xx: CIQ: xx AL: xx OC: MMM
MM/DD/YYHH:MM am
Where
- 5xx = ACD Group (550-565)
- CIQ:xx = Cails in queue
- AL:xx = Agents logged in
- 0C:mmm = Oldest call in minutes
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							STATION FEATURE OPERATIONSTARPLUS @ SPD 4896
Digital Key Telephone SystemIf the supervisor wants to change the display to a
different group:
1.Dials the Queue Status code [5771 on the dialpad, followed by the ACD group that he
wishes to observe,
or
Presses the pre-programmed* flex button.
Conditions:To receive the Supervisor’s Queue Status
display, the station must be logged in as a
Supervisor and dial the flex code for the
appropriate group.
ACD Supervisors will receive the Queue
Status display in real time.
The Queue Status display is only given
when the ACD group member or Supervi-
sor’s station is not receiving a higher prior-
ity display, such as “HELP” or
Out-Of-Service, or other applicable 
off-
hook events are taking place at the station.The Supervisor’s Queue Status display is
saved in battery backed memory.
When a Supervisor logs out of the group he
is presently displaying, he must enter a newrequest for Queue Status display.
J.ACD Group Member Status
The ACD Group Member Status feature pro-
vides a means for an ACD Supervisor/Agent to
view the status of the eight ACD groups in the
system. This display will tell the Supervi-
sor/Agent which stations are logged into the
group, and if the station logged in is Available/
Unavailable, Out-Of-Service, in DND, or busy
on a call. The Supervisor/Agent could use this
display to determine why there are a lot of
queued calls in a specific group.
Any station (Supervisor or Agent) logged onto the
ACD group can bring up the group members display
by:
1.Dialing the ACD Group Member Status code
[573] on the dial pad,
orPressing the pre-programmed* flex button.
The display now shows ACD Group 550.
The status of the ACD agents will be displayed with
a letter following the station number that the agent is
logged in at.
ACD5xx: 1lOA IIIA 112AII1130 114U 
115D 1168 117NjThe status will be displayed with the following prior-
ity:
Where:
- (N) = Not Equipped
- (D) = Do not Disturb
- (0) = Out of service
- (U) = Unavailable
- (B) = Busy on a-call
- (A) = Available
i.e.: If an agent made a call while out of service his
status would be out of service, not busy.
2.Dial an [%] on the dial pad to scroll up to the
next ACD Group. If more than eight membersare in the ACD group, the next depression of
the 
[++I will display the additional members,
orDial a [#] on the dial pad to scroll down to the
previous ACD Group. To return to an idle
display, the Supervisor/Agent station returns
to on-hook condition.
Conditions:
e The ACD Group Members Status display
will be updated at the time the code is
dialed.
300.10BACKGROUND MUSIC (Optional)
a. Dial [632] ‘on the dial pad,
orpress the pre-programmed* flexible button.
(music is heard)b. Dial 
[632] on the dial pad again,
orpress the pre-programmed* flexible button
again, and music is discontinued.
c. When you pick up the handset
orPress the ON/OFF button, music is discontin-
ued automatically.
*Refer to Sec. 300.37, Flexible Button Assignment.
300.11AUTOMATIC SELECTION
Pressing an outside line button, or pool button; a
speed button: a station button; or dialing a number
in the 
Starplus Digital Key Telephone System num-
bering plan, will automatically activate the speaker-
phone and light the ON/OFF button, if your keyset is
programmed as a speakerphone.
300.12CALL BACK
If you dial a telephone that is busy and want to
activate Call Back:a. Press the pre-programmed* CALL BACK but-
ton.
b. Hang up.
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							STARPLUS @ SPD 4996
Digital Key Telephone System
STATlON FEATURE OPERATION
c. When busy station hangs up, you will be sig-
naled.d. Answer the call; station you called will then be
signaled. (If your station is busy when signaled,an automatic MSG will be left at your phone.)
When the Automatic Call Beck Tkner is enabled,a call backmquest will automat&My be invokedanytime a userllstins to intercom busy tone for
a preset period of time.
Only one Call Back request can be left at a 1station; the second request will be converted toa message wait call back request*A flex button must be programmed for this feature
to operate. Refer to Sec. 300.37, Flexible Button
Assignment.
300.13
CALL FORWARD: STATION
A.Call Forward - All Calls
If you
calls:
1.
2.
3.
4.have been given the ability to forward your
Lift handset or press ON/OFF button.
Press the pre-programmed* FWD button.Press DSS button of desired station,
orDial the three-digit extension number where
calls are to be forwarded, including ACD or
UCD, Voice Mail, and Hunt group pilot num-
bers.Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 
8-but-ton operation of this feature.
Conditions:
Line Queue, Call back requests, message
wait requests, and pre-seiected messages
are canceled when a station activates call
forward.Call back requests are not allowed at a
station where a call is forwarded.
CO Line calls can be transferred by the
receiving station back to the original for-
warded station.
A station in the call 
fonvard mode may still
make outgoing calls.To remove Call Forwarding:
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD flex button.Confirmation tone will be heard and the 
FWDLED is extinguished.
*Refer to Sec. 300.37, Flexible Button Assignment.
8.Call Forward - No Answer
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.3. ‘Dial the Call Forward No-Answer code 
[7] on
the dial pad.
4.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.5. Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWD
LED is extinguished.*Refer to Sec. 300.37, Flexible Button Assignment.
C.Call Forward - Busy
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the Call Forward Busy code [8] on the dial
pad.
4.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.
5.Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWDLED is extinguished.
*Refer to Sec. 300.37, Flexible Button Assignment.
D.Call Forward - Busy/No Answer
If you
calls:
1.
2.
3.have been given the ability to forward your
Lift the handset or press ON/OFF button.
Press the pre-programmed* FWD button.Dial the Call Forward Busy/No Answer code
[9] on the dial pad.
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300-9 
						

							STATlON FEATURE OPERATlON
STARPLUS @ SPD 4896Digital Key Telephone System
4.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.5. Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWD
LED is extinguished.*Refer to Sec. 300.37, Flexible Button Assignment.
E.Call Forward - Off-Net (via speed dial)
This feature allows stations to forward intercom andtransferred CO calls to an off-net location.
In a speed dial bin, store the number of the off-net
location where calls are to be forwarded. Follow
instructions provided for storing station or system
speed dial numbers.
1.Lift handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial [X] on the dial pad. Dial the speed bin
number that contains the number where callsare to be forwarded. Confirmation tone is
heard. FWD button LED is flashing.
4.Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
Conditions:Line Queue, Call back requests, message
wait requests, and pre-selected messages
are canceled when a station activates call
forward.Call back requests are not allowed at a
station where a call is forwarded.
CO Line calls can be transferred by the
receiving station back to the original for-
warded station.A station in the call forward mode may still
make outgoing calls.To remove Off-Net Forwarding
1.Lift handset or press ON/OFF button.
3 Press the pre-programmed* FWD button.-.Confirmation tone will be heard and the 
FWDbutton LED is extinguished.
*Refer to Sec. 300.37, Flexible Button Assignment.
F.Call Forward - ACD or UCD Groups
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
Skip 
the preceding step for immediateforwarding.Dial the three-digit ACD or UCD group pilot
number (550-565) for the group (l-1 6) where
calls are to be forwarded. Confirmation tone
will be heard.
Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
*Refer to Sec. 300.37, Flexible Button Assignment.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the 
FWDLED is extinguished.
‘Refer to Sec. 300.37, Flexible Button Assignment.
G.Call Foward - Voice Mail Groups
Intercom and Transferred CO callers may be
routed directly to your mail box by forwarding
your phone to a voice mail group. Callers will
then be greeted by your personal voice mail
greeting if available.
If you have been given the ability to forward your
calls:
I,Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the desired code:
- [7] =
no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
4.Dial the three-digit Voice Mail group pilot num-ber 
(440447) for the group (1-8) where calls
are to be forwarded. Confirmation tone will be
heard.5. Replace the handset or press the ON/OFF
button.
300-l 0
Issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone SystemSTATION FEATURE 
OPERATlON
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* FWD button.
Confirmation tone will be heard and the FWD
LED is extinguished.*Refer to Sec. 300.37, Flexible Button Assignment.
H.Call Forward - Hunt Groups
If you have been given the ability to forward your
calls:
I.Lift the handset or press ON/OFF button.
2.Press the pre-programmed* FWD button.
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
Skip the preceding step for immediate
forwarding.
I
4.Dial the three-digit Hunt group pilot number
(450457) for the group (1-8) where calls are
to be forwarded. Confirmation tone will be
heard.5. Replace the handset or press the ON/OFF
button.
Refer to Sec. 305.4, Call Forward-Stations for 8-but-ton operation of this feature.
To remove Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2. Press the pre-programmed* 
FWD button.
Confirmation tone will be heard and the FWDLED is extinguished.
*Refer to Sec. 300.37, Flexible Button Assignment.
300.14
CALL FORWARD: PRESET
If a CO Line forwarded by Preset Call Forward
encounters a manually forwarded station (Call For-
ward 
- Station), or a station in DND, then the incom-
ing CO Line will bypass that station and forward to
the next in the chain. If that station is the last in the
chain, then the call will not forward any further and
will continue to ring at that station until answered or
terminated.
300.15CALL FORWARD: CO LINES
A.Incoming CO Lines Off-Net (via speed dial)
This feature allows the first attendant station to
forward incoming CO calls to an off-net loca-
tion.In a speed dial bin, store the number of the
off-net location where calls are to be forwarded.Follow instructions provided for storing station
or system speed dial numbers.
1.Dial [603] on the dial pad.
2.Dial the CO group access code for the CO
Line group to be forwarded,
orPress an 
individual‘C0 Line button.
- [81] = CO Group 1
- [82] = CO Group 2
- [83] = CO Group 3
- [84] = CO Group4
- [85] = CO Group 5
- [86] = CO Group 6
- [871= CO Group 7
- [88] = All CO Lines
3.Dial the speed bin number that contains the
number where calls are to be forwarded. Con-firmation tone is heard.
To remove Off-Net Forwarding
a. Dial 
[603] on the dial pad.
b. Dial the CO group access code,
or
press an individual CO Line button.
c. Dial 
[#] on the dial pad. Confirmation tone is
heard.300.16CALLING STATION TONE MODE OP-
TIONAllows a calling station to override a called stations
“H” or Y intercom switch settings.
When placing a call to a station and Tone ringing is
desired:
a. Dial 
[6#] on the dial pad.
b. Dial the three-digit 
e,xtension number,
orPress DSS button of desired station. (call tone
rings station).300.17CALL PARK
To place an outside call in park and consult with.
page, or call an internal party:
While connected to an outside line:
a. Press TRANS button. The-caller is put on Ex-
clusive hold.
b. Dial parking location (430 to 437). Confirmation
tone is heard.c. If you hear busy tone, press TRANS twice and
dial another parking location.
Retrieving a Parked Call
a. Lift handset or press ON/OFF button.
b. Press the pound 
[#] button.
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							STATION FEATURE OPERATlON
STARPLUS @ SPD 4896
Digital Key Telephone System
c. Dial parking location (430 to 437) where the call
was parked.
300.18CALL PICK-UP: GROUP
When intercom tone ringing, transferred outside lineringing, recall ringing or initially ringing call is heard
at an unattended telephone:
a. Lift the handset or press the ON/OFF button.
b. Dial [#0] on the dial pad,
or
press the pre-programmed* PICK UP button tobe connected to the calling party.
You must be in the same pick up group as the
ringing telephone to pick upthe caN.
300.19CALL TRANSFER
Outside lines can be transferred from one phone to
another within the system. The transfer can be eitherscreened (announced) or unscreened to either an
idle or busy station, ACD or UCD Group, or Hunt
Group.
Screened TransferWhile connected to an outside line:
a. Press station button where call is to be trans-
ferred (if programmed on your telephone),
or
press TRANS button and dial three-digit station
number (100 to 195).b. The called extension signals according to the
intercom signal switch position.
c. When that extension answers, announce the
transfer.d. Hang up to complete transfer.
Unscreened Transfer
When the called extension begins to signal, hang upto transfer the call (Recall timer starts).
Transfer SearchWhen attempting to locate a party:
a. Press a station button to signal the desired
station.
b. If the party is not located, press another stationbutton to continue the search.
If the party is not located:c. Press another station button to continue the
search.d. When the called party answers, hang up to
complete the transfer.Answering a Screened Transfer
a. Your intercom will be signaling according to theintercom signal switch position.b. Answer the intercom and receive the transfer
notice.c. Press the outside line button or loop button
flashing on hold.
300.20TRANSFERRING CO CALLS TO A
STATION FORWARDED TO VM
While connected to a CO line:
a. Press the TRANS button and dial the extensionnumber of the station forwarded to voice mail.
b. The transferring station hangs up. The CO call
will be directed to the mailbox of the forwarded
station.
If the transferring stat&n attempts to stq2wvisethe transfer or just waits until the voice mail
system answers, then it becomes nacassary to
m-access the CO line and re-tmnst&r-them and.
go on-hook before the voice mail system
answers, 
This will ensure that the CO party wit/hear the personal greeting of the mailbox user
and any 
applicable instructions.
300.21CAMP-ON
If you call a station that is busy and wish to alert them
to your call:a. Press the CAMP-ON button. Called station will
receive one-burst of ringing. Wait for their re-
sponseb. When called party answers, consult with them
or hang up to transfer the call.
-IIf a station is in DND, on/y the attendant can !Camp On using the attendant override feature.1Answering a Camp-On
If you are on a connected call, hear one burst of
muted ringing, and your CAMP-ON button is flash-
ing, you have a call waiting for you.
To answer:a. Press the CAMP-ON button. Any outside line
you are connected to will be placed on 
hoid.You may converse with the station placing the
call.b. Press flashing outside line button, if a call is
being transferred.If you do not have a Camp-On button either:
a. Go on-hook with present call. Camp-On will ring
through,
orplace present call on hold. Then go on-hook.
Camp-On will ring through.
300-l 2Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone System
STATION FEATURE OPERATION
300.22CO LINE ACCESS
To access outside line:
a. Press idle CO line button, Pool button,
ordial CO line group access code or LCR access
code.b. Dial number desired for outside call.
c. Lift handset to converse or use speakerphone.
300.23CO LINE QUEUING
A station can queue only one line at a time. If you
see that a particular outside line is busy and you wishto be placed on a list waiting for that line to become
available:To Place a Queue:
a. Press desired busy outside line button,
orpool button. (Busy tone is heard)
b. Press pre-programmed* LINE QUEUE button.
c. Replace handset or press ON/OFF button.
To Answer a Queue:
If you hear ringing and an outside line of the line
group (or a Loop or Group Key), you queued onto is
rapidly flashing:
a. Lift handset or press ON/OFF button.
b. Press flashing outside line button to answer.
If your station has been programmed for 
1Preikrted Line Answer, you will. have the line /automaffcsffy upon lifthrg the handset.I*A flex button must be programmed for this feature
to operate. Refer to Sec. 300.37, Flexible Button
Assignment.
300.24CONFERENCE COMBINATIONS
Only stations that have conference enabled will be
able to institute a conference.
* Add-on Conference: Four internal and one exter-
nal or five party internal
l Multi-Line Conference: One internal and two ex-
ternal.A maximum of five parties can be included in a 
Iconference.
Establishing a Conference
a. Lift handset.b. 
Seiect intercom station or dial desired outside
party.c. When called party answers, press the pre-pro-
grammed* CONF button.
d. Add next conference party by selecting anotheroutside line or intercom station.e. When party answers, press the pre-pro-
grammed* CONF button twice.
f. All parties are connected.
Exiting a Conference (Controller only)
There are three methods of exiting a conference:
1. -Press the ON/OFF ,button to ON, press the
MUTE button; and replace the handset (to
monitor a conference).Use the following method only if multi-line confer-
ence is in progress:
2.Press HOLD button to place outside parties
on hold. Hold timer starts. If one of the two
parties is internal, that party will be dropped.
3.Press the pre-programmed* CONF and hangup or press the ON/OFF button to leave the
other conference parties still connected in an
unsupervised conference. CONF button will
flash and timer will start. There will be a wam-
ing tone before the other parties are dropped.Re-entering a Conference
When the controller re-enters the conference, the
disconnect timer is reset.
a. Lift handset to re-enter a monitored conference.
b. To re-enter a conference placed on hold, repeatsteps for establishing a conference.
c. To re-enter an unsupervised conference, lift
handset and press flashing pre-programmed*
CONF button. The CONF button lights steady
and confirmation tone will be heard.
Terminating a Conference
To terminate a conference, the conference initiator
who is actively in the conference:
a. Replaces handset or push ON/OFF button to
OFF.To terminate an 
unsupen/ised conference:
a. Pressing the flashing pre-programmed* CONF
button while on hook, all parties will be dropped.*Refer to Sec. 300.37, Flexible Button Assignment.
300.25DATA FEATURE
The Data Feature is a time division switched, point
to point data transmission capability-which permits
simultaneous voice and data communications
(within the same system but not the same port). The
Data Feature offers the ability to transmit data infor-mation between personal computers, printers, plot-
ters, modems, CRT terminals, and main frame
computer ports.To establish a Data call a Digital Data Interface Unit
(DDIU) is required to be connected to each data
communications device. Data information can be
switched through the system at speeds of 300,1200,
Issue I, March 1994300-l 3 
						

							STATION FEATURE OPERATIONSTARPLUS @ SPD 4696Digital Key Telephone System
2400,4800,9600, 19.2K and 38.4K baud asynchro-
nous.To establish a connection to any idle data port:
a. A user with an associated 
DDIU dials the sta-
tion number of the 
DDIU or the group access
number of the groups that the 
DDIU has been
inserted into or depresses a DSS button repre-senting the DDIU. The key system will then
determine the baud rate setting for the called
DDIU and convert the user’s associated DDIUto the same baud rate. The system will then
complete the connection,
A second method to establish a connection betweentwo 
DDIU is done by the first attendant.
a. The first attendant dials the extension number
of one data unit. Dial tone is received and the
display will show the BAUD RATE.
b. The first attendant then dials the station numberof the second data unit. Confirmation tone is
heard. This connection will be maintained until
the first attendant dials the station number of
one 
DDIU followed by pressing the FLASH
button.To break down an established connection:
a. The user dials his associated 
DDIU number or
depress the DSS button for the associated
DDIU.
b. Press the “FLASH” button.
A station user can configure his associated 
DDIU by:a. Dialing the 
DDIU access code [637] on the dial
pad.b. Enter the ?hree-digit extension number of the
DDIU. The display will show the Baud Rate
setting, the character length (8 or 
9) and the
number of stop bits (1 or 2).To change the Baud Rate:
a. Press the HOLD button, Then enter the desiredone-digit Baud Rate.
- [1]=300
- [2]=1200
- [3] = 2400
- [4] = 4800
- [5] =9600
- [6] = 19.2K
- [7] = 38.4Kb. Press the SPEED button to save any changes
made.To change the character length:
a. Press the TRANS button. Then enter the de-
sired one-digit character length, either 8 or 9.b. Press the SPEED button to save any changes
made.To change the number of stop bits:
a. Press the MUTE button. Then enter the desiredone-digit stop bit, 1 or 2.
b. Press the SPEED button to save any changes
made.Refer to Station Attributes Programming, 630.2,
Station Identification for programming the Station IDof the Digital Data Interface Unit (DDIU). Also refer
to Sec. 630.3, Digital Data Interface Unit (DDIU) for
programming the parameters of the Digital Data
Interface Unit (DDIU).
Conditions:
.
.
*
.
.
0
.
300.26The system is transparent to the devices
being connected. Therefore each 
DDIUmust be configured with a specific baud
rate, number of data bits and number of
stop bits. This configuration will be done bythe first attendant or in the case of an
associated data unit can be configured by
the user.Data ports can be arranged in ACD/UCD
Groups or Hunt Groups.
Data ports do not have to be associated
with a 
keyset, however to connect two
DDIU devices one of them must be associ-
ated with a 
keyset unless the connection ismade by the first attendant.
When the data connection has been com-
pleted, the baud rate used in the connectionwill be displayed on the 
keyset.Non associated 
DDIU connections can be
broken down by the first attendant.
A 
DDIU has a DCE interface. Therefore a
straight through RS-232C cable can be
used connect to a DTE device (printer, PC,
etc.).Each 
DDIU requires a digital terminal port.
DIAL BY NAME
The system will allow station users to dial extension
numbers by entering a name of a person that has
been programmed for that station. The system data-
base will allow entry of a name (alphanumeric) up to
24characters in length for each station. This pro-
grammed name can be used for dialing-by-name
station users and in some cases LCD displays.
To dial a station user by name:
a. Dial the Dial-By-Name code [6*] on the dial pad,
or300-l 4
Issue 1, March 1994