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Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual
Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual
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TABLE OF CONTENTS STARPLU;@ SPD 4896 Digital Key Telephone SystemSECTION 675 PRINTING SYSTEM DATABASE PARAMETERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .675-l SECTION 700 700.1700.2 700.3SECTION 600 800.1 800.2 675.1 800.3INTRODUCTION............................................................................................ .675-l A.Printing System Parameters..........................................................675-2 B.PrintingCOLineAttributes.............................................................675-4 C.PrintingStationAttributes...............................................................675-6 D.Printing CO and Station Port Parameters ......................................675-8 E.Printing Exception Tables............................................................675-10 F.PrintingSystemSpeedBins.........................................................675-i 2 G.PrintingLCRTables.....................................................................675-14 H.PrintingEntireSystemDataBase................................................675-23 I.PrintingICLIDTables...................................................................675-24 J.Printing DirectoryDialing TableParameters................................675-27 K.PrintingHuntGroupParameters..................................................675-29 L.Printing ACD or UCD GroupParameters.....................................675-31 M.Printing VoiceMailGroupParameters.........................................675-33 N.AbortPrinting...............................................................................675-35SYSTEM CHECK-OUT ...............................................................................700-l INTRODUCTION.............................................................................................700-lPRELIMINARY PROCEDURES....................................................................,700-l POWER UP SEQUENCE.............................................................................. .700-lMAINTENANCE AND TROUBLESHOOTlNG........................................800-lPRINTED CIRCUIT BOARD (PCB) TROUBLESHOOTING CHARTS.. .........800-lREMOTEMAINTENANCE............................................................................. .800-4 A.General Overview ..........................................................................800-4 B.Overview of Maintenance Commands ...........................................800-4 C.Maintenance Password ..................................................................800-4 D.Exit Maintenance............................................................................800-4 E.SystemConfiguration.....................................................................800-5 F.CO/StationConfiguration...............................................................800-6 G.Event Trace Buffer.........................................................................800-7REMOTE SYSTEM MONITOR...................................................................... .800-8 A.GeneralOverview..........................................................................800-8 B.MonitorPassword..........................................................................800-8 C.HelpMenu(?).................................................................................800-8 D.DumpMemoryData.......................................................................800-8 E.EventTraceMode.. ..............................................................._-.......800-9 F.ModifyMemory command............................................................800-l 0 G.Baud Rate Command...................................................................800-l 0 H.Exit the Monitor mode..................................................................800-l 0APPENDIX A APPENDIX BCUSTOMERDATABASEPROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-l DIGiTAL SYSTEMS PART NUMBERS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-l xxIssue 1, March 1994
STAAPLUS @ SPD 4696 Digital Key Telephone SystemTABLE OF CONTENTS APPENDIX C ICLID GENERAL DESCRIPTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-l 1. 2. 3. 4. 5. INTRODUCTION................................................................................................c-1 SYSTEMCONFIGURATION..............................................................................C-l FUNCTIONALPERFORMANCE........................................................................C-l A.CallingNumber/NameDisplay...........................................................C-2 B.IncomingNumber/NameSMDR........................................................C-2 C.UnansweredCallManagement.........................................................C-2 D.LocalNameTranslation.....................................................................C-2 ICLIDDisplay PhoneOperation.........................................................................C-2 A. InformationfromthePhone tothePCI..............................................C-3 B.Information from thePC to thePhone...............................................C-3IMPLEMENTATION PLAN.................................................................................c-4 A.ICLIDKTUDisplayPhone.................................................................C-4 B.TableStructures................................................................................C-5 Issue 1, March 1994xxi
LIST OF FIGURESLIST OF FIGURES STARPLUS @ %‘D 4896 Digital Key Telephone System SECTION 100INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*....................100-l SECTION 200KEY STATION FEATURE DESCRIPTION ..........................................200-lFigure 200-l Executive Keyset Default Button Map ......................................................................200-9Figure 200-2 Basic Keyset Default Button Map ............................................................................200-l 0 SECTION 210SINGLELINE TELEPHONEFEATUREDESCRIPTION....................210-l SECTION 220 AlTENDANT FEATURE DESCRIPTION. . . . . . . . . . . . . . . . . . . . ..*.....................220-l SECTION 300STATION FEATURE OPERATION ..................................................... 300-l Figure300-lExecutiveDigitalDisplay Terminal.. ..........................................................................300-2 SECTION 305BASIC KEYSET FEATURE OPERATION ...........................................305-lFigure 305-l Basic Digital Terminal .............................................................................................. .305-2 SECTION 310SLT FEATURE OPERATION ...............................................................31 o-1 SECTION 320ATTENDANT FEATURE OPERATION ............................................... 320-l Figure 320-l Attendant Display Terminal ....................................................................................... 320-2 SECTION 400GENERAL DESCRIPTION ................................................................... 400-l Figure400-lBasicKSUCabinet.. ..................................................................................................400-3 Figure 400-2 CentralProcessingUnit (CPU).................................................................................400-5Figure 400-3 Voice Control Board (VCB) ...................................................................................... .400-6Figure 400-4 Key Telephone Board(KT12)...................................................................................400-7 Figure 400-5SingleLine TelephoneBoard(SL12). .......................................................................400-a Figure 400-6 12-Circuit CO Line Board (CO1 2).............................................................................400-9 Figure400-7Executive DigitalTerminal.......................................................................................400-l 2Figure 400-8 Enhanced Digital Terminal ...................................................................................... 400-l 4Figure 400-9BasicDigital Terminal.............................................................................................400-l 6Figure 400-l 0 48-ButtonDSS/DLSConsole................................................................................400-l 8Figure 400-14 Off-Premise Extension(OPX)Module..................................................................400-22Figure 400-l 5 Relay / Sensor Interface Module ...........................................................................400-23Figure 400-l 6 Power Failure Transfer Wiring Options ..................................................................400-24Figure 400-l 7 Power Failure Transfer Circuit .............................................................................. 400-25Figure 400-l 8 Digital Data Interface Unit (DDIU) wiring .............................................................. .400-27 SECTION 500INSTALLATION....................................................................................500-lFigure 500-l Basic KSU Cabinet Mounting Arrangement ............................................................. .500-3Figure 500-2 Basic KSU Equipment Cabinet ...................................................................... .: -:.......500-4Figure 500-3 Basic KSU Cabinet Mounting Dimensions ................................................................ 500-5Figure 500-4 Central Processor Unit (CPU) .................................................................................. .500-7Figure 500-5 RS-232C Printer Connections on CPU Board .......................................................... .500-8Figure 500-6 RS-232C Computer Connections on CPU Board .................................................... .500-gFigure 500-7 Voice Control Board (VCB) .................................................................................... .500-l 0Figure 500-8 Key Telephone Board (KT12).................................................................................500-l 2Figure 500-9 Shielded Cable Terminations ................................................................................. .500-l 3Figure 500-l 0 Single Line Telephone Board (SL12) ................................................................... .500-14xxii issue 1, March 1994
STARPLUS @J SPD 4696 Digital Key Telephone SystemLIST OF FIGURES Figure500-l 1COLineBoard(CO12).........................................................................................500-17 Figure500-I 2 Backpianei/OExpansionModuleConnections...................................................500-l 9 Figure500-l 3DigitalTerminalModularBlock Wiring..................................................................500-21 Figure500-l 4DigitalTerminalWallMounting.............................................................................500-23 Figure500-l 5 Off-PremiseExtension(OPX)Module..................................................................500-25 Figure500-l 6Relay /SensorInterfaceModule..........................................................................500-26Figure 500-l 7Power Failure Transfer Wiring Options................................................................500-27 Figure500-l 8PowerFailure Transfer Circuit..............................................................................500-28 Figure500-l 9 COandSLTRANConnections............................................................................500-30Figure 500-20 DigitalData Interface Unit (DDIU) wiring.............................................................. 500-31SECTION 600 CUSTOMER DATA BASE PROGRAMMING......................................600-l Figure 600-l Data TerminalProgram Codes CrossReference.....................................................600-2Figure 600-2 Programming Button Mapping.................................................................................. 600-3SECTION 610 SYSTEM PARAMETERS PROGRAMMING....................................... 61 O-l Figure61 O-lHookSwitchActivity.................................................................................................61 O-9SECTION 620 CO LINE ATTRIBUTES PROGRAMMING..........................................620-l SECTION 630 STATION ATTRIBUTES PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .630-I SECTION 640 ICliD PROGRAMMING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*..................................640-l SECTION 645AUTOMATIC CALL DISTRIBUTION (ACD)........................................645-l SECTION 650 UNIFORM CALL DISTRIBUTION (UCD)............................................650-l SECTION 655 VOICE MAIL GROUPS (VM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*..*............655-l SECTION 660EXCEPTION TABLES PROGRAMMING . . . . . . . . . . . . . . . . . . . . . ..a....................660-l SECTION 665 LEAST COST ROUTING (LCR) PROGRAMMING .............................665-l Figure665-lLCRFlowchart..........................................................................................................665-3Figure 665-2 Ex:3-Digit Area/Office Code Table Pgm Form.........................................................665-5Figure 665-3Ex: 6-Digit Office Code Table PgmForm.................................................................665-6Figure 665-4 Ex:ExceptionCode TablePgmForm......................................................................665-7 Figure665-5 Ex:Insert/DeletePgmForm...................................................................................665-10 Figure665-6DailyStart Time &Weekly Schedule Tables..........................................................665-l 1 Figure665-7Ex:Daily81 WeeklyStart Time Tables....................................................................665-12Figure 665-8 Ex:LCR TollInformationRoutingPgmForm.........................................................665-13SECTION 670INITIALIZE DATABASE PARAMETERS -............................................670-l Figure670-I34-ButtonDefault ButtonMapping...........................................................................670-7 Figure670-2 14-ButtonDefaultButtonMapping...........................................................................670-8 SECTlON 675 PRINTING SYSTEM DATABASE PARAMETERS.............................675-l Figure675-lDBPrintout of SystemParameters...........................................................................675-3 Figure675-2 DBPrintout of COLine Attributes.............................................................................675-5Figure 675-3 DB Printout of Station Attributes............................................................................... 675-7 Figure675-4DBPrintout of CO/StationParameters.....................................................................675-9 Figure675-5 DBPrintout of Exception Tables.............................................................................675-l 1 Issue 1, March 1994. . .XXIII
LIST OF FIGURES STARPLUS’@ SPD 4898 Digital Key Telephone SystemFigure 675-6 DB Printout of System Speed Numbers..................................................................675-13 Figure675-7DBPrintoutofLCRTables......................................................................................675-l 5 Figure675-9DBPrintout ofICLIDTable......................................................................................675-25Figure 675-l 2 DB Printout of Directory Dial Table.......................................................................675-28 Figure675-l 3DBPrintout ofHunt GroupParameters.................................................................675-30 Figure675-l 4 DBPrintout of ACDGroupParameters.................................................................675-32Figure 675-l 5 DBPrintout of VoiceMailGroupParameters........................................................675-34SECTION 700 SYSTEM CHECK-OUT.........................................................................700-l SECTION 800 MAINTENANCE AND TROUBLESHOOTING.................................... 800-l Figure800-IRemoteMaintenanceHelpMenu..............................................................................800-4 Figure800-2 SystemConfigurationw/LCR....................................................................................800-5 Figure800-3CO/StationConfiguration..........................................................................................800-6 Figure800-4Event TraceasitappearsonDisplay.....................................................................800-l 0APPENDIX ACUSTOMER DATABASE PROGRAMMING.......................................... A-lAPPENDIX B DIGITAL SYSTEMS PART NUMBERS ‘.................................................0-lAPPENDIX C ICLID GENERAL DESCRIPTION........................................................... C-l Figure1ICLIDSystemConfiguration................................................................................................C-l xxiv issue 1, March 1994
STARPLUS @ SPD 4996 Digital Key Telephone SystemLIST OF TABLES LIST OF TABLES SECTION 100INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . \ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..*...\ ........100-l SECTION 200 KEY STATION FEATURE DESCRIPTION ..........................................200-l Table200-l KeyStationFeatures/Software Packages ....................................................................200-i SECTION 210 SINGLELINE TELEPHONEFEATUREDESCRIPTION....................210- 1 Table 21 O-l SLT Station Features/Software Packages ...................................................................21 O-i SECTION 220AlTENDANT FEATURE DESCRIPTION............................................220-l Table 220-l Attendant Features/Software Packages....................................1.................................220-i SECTION 300 STATION FEATURE OPERATION ......................................................300-l Table300-lDigitalTerminal NumberingPlan........................................................................\ .......300-3 Table300-2FlexButton Programming Codes..........................................................................\ ...300-l 9 SECTION 305BASIC KEYSET FEATURE OPERATION ...........................................305-l Table 305-l Basic Keyset NumberingPlan........................................................................\ ...........305-3 SECTION 310 SLT FEATURE OPERATION ...............................................................31 o-1 Table31 O-lSLTNumberingPlan........................................................................\ .........................31 O-3 SECTION 320AlTENDANT FEATURE OPERATION...............................................320-l Table 320-l Attendant NumberingPlan..........................................................................\ ...............320-3 Table 330-l Liquid CrystalDisplays (LCD).........................................................................\ ........... 330-l SECTiON 400 GENERAL DESCRIPTION ...................................................................400-l Table400-lDigitalSystemCapacities.. ........................................................................\ ..............400-30 Table 400-2 Electrical Specifications.. ........................................................................\ .................400-31 Table 400-3EnvironmentalSpecifications..........................................................................\ .........400-31 Table400-4LoopLimits........................................................................\ ......................................400-32 Table 400-5DialingSpecifications..........................................................................\ .....................400-32 Table 400-6 FCC RegistrationNumbers..........................................................................\ ............400-32 Table 400-7 Trunk OrderingInfo:PublicNetwork Lines.. ............................................................400-32 Table400-8DimensionsandWeight..........................................................................\ .................400-33 Table400-9Miscellaneous Specifications.. ........................................................................\ .........400-33 Table400-l 0 DigitalTerminalAudibleSignals..........................................................................\ ..400-34 Table 400-l 1 Single Line Telephone AudibleSignals.................................................................400-34 Table 400-l 2 OPX TelephoneAudible Signals........................................................................\ ...400-35 Table 400-l 3DSS/BLF Button Visual Indicators.........................................................................400-36 Table 400-l 4 COLineButtonVisualIndicators........................................................l..... 1,.......... 400-36 Table 400-l 5Function ButtonVisualIndicators........................................................................\ ..400-36 SECTlON 500INSTALLATION........................................................................\ ............500-l Table 500-i Key Telephone Board (KT12)........................................................................\ ..........500-i 1 Table 500-2 SingleLine TelephoneBoard(SL12).......................................................................500-l 5 Table 500-3 COLineBoard(CO1 2)Connections .......................................................................500-I 6 Table 500-4PFTUConn A Connecting Block........................................................................\ .....500-29 Table 500-5PFTUConnB ConnectingBlock........................................................................\ .....500-29 Table 500-6SMDR Printout.. ........................................................................\ ...............................500-34 issue 1, March 1994xxv
LIST OF TABLES STARPLUS @ SPD 4696 Digital Key Telephone System SECTION 600CUSTOMER DATA BASE PROGRAMMING...................................... 600-l.. Table600-lDefaultValues.. ..........................................................................................................6004 SECTION 610SYSTEM PARAMETERS PROGRAMMING.......................................61 O-1 SECTION 620CO LINE AlTRIBUTES PROGRAMMING..........................................620-lTable 620-l ClassofService(COS)..............................................................................................620-8 SECTION 630STATION ATTRIBUTES PROGRAMMING......................................... 630-l Table630-lClassofService(COS)............................................................................................630-14 Table630-2FlexibleButtonDisplayDesignations.......................................................................630-22 SECTION 640ICLIDPROGRAMMING.......................................................................640-l SECTION 645AUTOMATIC CALL DISTRIBUTION (ACD)..m..................................... 645-l SECTION 650UNIFORM CALL DISTRIBUTION (UCD)..*............m............m.m.............650-l SECTION 655VOICE MAIL GROUPS (VM)............................................................... 655-l SECTION 660EXCEPTION TABLES PROGRAMMING............................................ 660-l Table660-lClassofService(COS)..............................................................................................660-l Table660-2Allow/Deny ToilTable.................................................................................................660-2 SECTION 665LEAST COST ROUTING (LCR) PROGRAMMING............................. 665-l Table665-lLCRClassof ServiceTable .......................................................................................665-g SECTION 670INITIALIZE DATABASE PARAMETERS............................................ 670-l SECTION 675PRINTING SYSTEM DATABASE PARAMETERS. . . ..s........m..............675-l SECTION 700SYSTEM CHECK-OUT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..~......................................700-I SECTiON 800 MAINTENANCE AND TROUBLESHOOTING.................................... 600-l Table 800-l CentralProcessor Unit(CPU)....................................................................................800-lTable 800-2 CPU Static RAM Memory Size................................................................................... 800-lTable 800-3 CPU EPROMMemorySize........................................................................................800-2Table 800-4 Single LineBoard(SL12)...........................................................................................800-2Table 800-5 Key TelephoneBoard(KTI 2).....................................................................................800-2Table 800-6 SingleLine Telephone Adapter (OPX) .......................................................................800-3Table 800-7 COLineLoopBoard(C012). .....................................................................................800-3Table 800-8 Voice ControlBoard(VCB)........................................................................................800-3Table 800-9 4-circuit DTMF Module(DTM4)..................................................................................800-3Table 800-l 0 Backplanel/OExpansionModule(IOM)........................................................... _.....800-3APPENDIX A CUSTOMER DATABASE PROGRAMMING.......................................... A-l Appendix A-l SystemParameters.....................................................................................................A-1Appendix A-2 Hunt Group,ACDandUCDGroupParameters..........................................................A-4Appendix A-2 Hunt,ACD,UCDGroupParameters (Cont’d).............................................................A-5Appendix A-3 Voice MailGroupParameters......................................................................................A-6Appendix A-4 CO Line Programming (Flash 40)................................................................................ A-7Appendix A-5 CO Line Ringing Assignment Chart........................................................................... .A-9Appendix A-6 StationProgramming(Flash 50)................................................................................A-l 0 , xxviIssue 1, March 1994
STARPLUS @ SPD 4696Digital Key Telephone System LIST OF TABLES Appendix A-7ButtonAssignment Chart(Flash50).........................................................................A-l 1Appendix A-8System SpeedDialNumbers....................................................................................A-l 2 Appendix A-9ExceptionTables (Flash70)......................................................................................A-l 4 Appendix A-l 0Least Cost Routing (Flash 75).................................................................................A-l 6 Appendix A-l 1RouteList Table......................................................................................................A-l 7 Appendix A-l 2Insert/Delete Tables ................................I...............................................................A-21Appendix A-l 3 3-Digit Area/Office Code RouteList Table..............................................................A-23Appendix A-l 46-Digit OfficeCodeTable........................................................................................A-24Appendix A-l 5 LCRExceptionCodeTable.....................................................................................A-25APPENDIX B DIGITAL SYSTEMS PART NUMBERS .................................................. B-l AppendixB-l DigitalSystemComponentList...................................................................................B-l APPENDIX C iCLlD GENERAL DESCRIPTION.....................................................*.....C-l Issue 1, March 1994xxvii
LIST OF TABLES STARPLUS @ SPD 48s Digital Key Telephone SystemISSUE CONTROL SHEET SSUEDATECHANGEi ! ii‘ssue’ iMarch 1994Initial Release of the Starplus SPD 4896 Digital System General Description, Installation and Maintenance ManualI/!xxviii Issue 1, March 1994
STARPLUS@ SPD 4696 Digital Key Telephone System INTRODUCTION SECTION 100 INTRODUCTION 100.1PURPOSE This manual provides the information necessary to program, install, operate and maintain the StarplusDigital Key Telephone System. 100.2REGULATORY INFORMATION (U.S.A.) The Federal Communications Commission (FCC) has established rules which allow the direct connec- tion of the Starplus Digital Key Telephone System tothe telephone network. Certain actions must be un- dertaken or understood before the connection of customer provided equipment is completed. A. Telephone Company Notification Before connecting the Starplus Digital Key Telephone System to the telephone network, the local serving telephone company must be given advance notice of intention to use cus- tomer provided equipment and provided with the following information: lThe telephone numbers to be connected tothe system. 0 The Ringer Equivalence Number also lo- cated on the KSU: 1.9Bl The Universal System Ordering Code (USOC) jack required for direct intercon- nection with the telephone network: RJ2l XFCC Registration Numbers: 8. c. - For systems configured as a key system: (button appearances)DLPHKG-74722-KF-E -For systems configured as a Hybrid system: (dial access codes)DLPHKG-74723-MF-E Incidence of HarmIf the telephone company determines that the customer provided equipment is faulty and pos-sibly causing harm or interruption to the tele- phone network, it should be disconnected until repairs can be made. If this is not done, the telephone company may temporarily discon- nect service.Changes in Service The local telephone company may make changes in its communications facilities or pro- cedures. If these changes should affect the useof the Starplus Digital Key Telephone System D. E.or compatibility with the network, the telephone company must give written notice to the user toallow uninterrupted service. Maintenance Limitations Maintenance on the Starplus Digital Key Tele- phone System is to be petiormed only by the manufacturer or its authorized agent. The user may not make any changes and/or repairs ex- cept as specifically noted in this manual. If unauthorized alterations or repairs are made, any remaining warranty and the software li- cense for the system will be voided. Notice of Compliance The Starplus Digital Key Telephone System complies with rules regarding radiation and ra- dio frequency emissions by Class A computing devices. In accordance with FCC Standard 15 (Subpart J), the following information must be supplied to the end user: !CAUTIONI1 “This equipment generates and uses RF energy and if not1installed and used in accordance with the Instruction- Man- / uat, may cause interferenceto Radio Communications. It /has been tested.and found to comply with the limits for a Class A computing device, pursuantto Subpart J o# Part 15 , of the FCC Rules, which aredesignedtoprovide reasonable/ protection against such interference, when operated in aj commerciat environmenf; Operation of this equipment in a! residential area is likelyto cause interference, in which case/the user, at his own expense, will be required to take what- //ever measures may be required to correctthe interference.” ! F.Hearing Aid Compatibility All Starplus Digital Terminals are Hearing Aid Compatible, as defined in Section 68.316 of Part 68 FCC Rules and Regulations. G. OPX Circuit The Starplus Digital Key Telephone System may be equipped with Single Line Adapters (OPX) modules which provide a 48V FCC reg- istered 2500~type single linebff-premise exten- sion interface pot-t. * Each OPX port when used to support an off-premise extension requires an OL13C network circuit. * An FCC registered interface such as a RJl 1 CNV is also required to connect to the public network.Issue 1, March 1994 100-I