Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							Table 200-l Key Station Features/Software PackagesFEATURESTANDARD ENHANCED PRCyEzslNGNETWORK &COMBINATION
FEATUHES
FEATURES
FEATURES
TRUNKINGPKG
eSingle Line Telephone (SLT) Compatibility* . . . . . . . . . . . . . 200-21 _*A 
Sin%$%ne Telephone board (SL12), or Single Line
Adapter (OPX) 
w/48v swply can be used for SLT
operations
-
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-21000
0
--
Station Class of Service (COS) =.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-210
0
0
0
Station Message Detailed Recording . . . . . . . . . . . . . . . . . . . . . . . 200-21000
StationRelocationFeature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-210c00____-~-. -_
StationSpeedDial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-210
0Y0
----
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-21System0
0
0
0__--Conwation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-21 Upto 48x960
0
0
0_-____-_____-______
%stemHold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-210
0e0__--__-__-_-___-----
---
--.
System
SpeedDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-210e0
0
---
T
--ADDITIONAL
EQUIPMENT
REQUIRED
2500 type
34-Btn/l4-Btn
N
Printer/Terminal
N
N
N
N
N
N
_ Exec Keyset
-N
N
k
N
N
N
N
N
N
N
NRAN Device(s)
L--..-N
Text Messaging (Silent Response) . . . . . . . . . ~ .._....... 2002-2-0
0
0
0--.
TolJRestriction (Table Driven) . . . . . . . . . . . . . . . . . . . . . . . . 200-22-l000_Transfer
Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-220
0
00. . . . .---_-A.-~--_--
u
Uniform
CallDistributionJJCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-22l00
0~__----__--Agent Queue
StatusDisplay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-220
000____-.Alternate
UCDGroup Assignments . . . . . . . . . . . . . . . . . . . . . . 200-2200
00
Auto Wrap-Up w/Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-220
0*0
Available/Unavailable Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-2200
0
0_----
Incomm CODirect Ringing . . . . . . . . . . . . . . . . . 200-22 _0
000__-No-Answer Recall
Timer... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-220
000-
No-Answer Retry Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-2200
0l
Overflow
Station~-__Assignments.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-22Recorded Announcements (RAN)
--
. . . . . . . . . . . . . . . . . . . . . 200122
@riversalNight Answer (UNA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-230
--
0
0
0~___l
0
0
-0
0
0
0
0
0
0--
0
0
0
a
0
e
0
l
0
0
-
N=No additional hardware required 
						

							EI
1 0
I a
1 @I
I 0
J-i-
8
L
: :: :: :
: :: :: i: :1 :: :: :: :
I
: :: :9- i3 i
1 ;-, . 
						

							STARPLUS@ Sf’D 4696Digital Key Telephone SystemKEY 
STATlON FEATURE DESCRIPTION
SECTION 200
KEY STATION FEATURE DESCRIPTION
The System and Key Station features of the StarplusDigital Key Telephone System are listed and de-
scribed below in alphabetical order. An abbreviated
feature index is provided in Table 200-I Key Station
Features/Software Packages.
200.1ACCOUNT CODES
This feature is available with optional software.An account code is the last field within Station Mes-
sage Detail Recording (SMDR), that provides the
ability to track specific calls by entering a non-veri-
fied, variable length (up to 
12-digits) identifier. The
use of forced Account Codes is optional, offered on
a system wide basis.SMDR must be enabled in orderfor the account code to be included as part of the
SMDR record.200.2
ATTENDANT RECALL
When a line has been left on hold for a programma-
ble period of time, the station placing that line on holdwill be recalled. If that station fails to answer the
recall, the call will be recalled to the attendant(s) for
handling. There can be three attendants per system.Transferred, Parked and Camp-on recalls will also
recall the Attendant.
200.3
AUTOMATlC CALL BACK TIMER
To accommodate the reduced number of buttons onthe 
Starplus Basic keyset, an automatic call back
feature has been implemented. This feature will
invoke a call back anytime a user listens to busy tonefor a preset period of time. By default, this timer is
disabied and is variable from 00 to 99 seconds.
200.4
AUTOMATIC CALL DISTRIBUTION
NWThis feature is available with optional software.
When purchased, Uniform Call Distribution (UCD) isnot used and is replaced by the ACD functions
identified in the following. 16 Automatic Call Distri-
bution (ACD) groups can be programmed, each
containing up to 16 three-digit station numbers (up
to the system station maximum). Each group is
assigned a pilot number. When this number is dialed,the first available agent in that group is rung. Calls
are routed to the station that has been on-hook for
the longest period of time.
A. Agent Positions
= Agent Login/Logout w/Agent ID Feature:
The Agent 
Login/Logout Feature provides
a means for an agent to log into one of theACD groups and receive calls. The Agent
ID entered in 
the, login process identifies
the agent and places that agent in the
available agent list for the ACD group
specified in the 
login process. This feature
allows an agent to log into any ACD group
from any station in the system and receive
calls.Agent Identification: Each ACD Agent has
a unique Agent ID code (0000-9999) whichhe uses during 
login and logout proce-
dures, This unique ID code is not verified
or stored as part of the system database.
Agent Available/Unavailable Mode: Sta-
tions programmed into a ACD group may
remove themselves from their assigned
ACD group by dialing the 
AvailableNn-available code. When an agent is in the
Available mode, that agent will receive
ACD calls in the normal manner. When an
agent is in the Unavailable mode, that
agent will no longer receive ACD type calls,however he may receive non-ACD calls.
Agents that have gone Unavailable will re-
ceive a visual reminder with a flashing LEDand or a LCD display message.
Agent Help Request: The HELP feature
provides a means for an ACD agent to
signal his assigned supervisor for assis-
tance. The agent while on a call can press
the HELP button to signal the assigned
supervisor. The supervisor may respond by
use of his HELP button and his ACD 
Barge-
In feature.Agent Call Qualification: This feature pro-
vides a means for an agent to enter codes
on ACD type calls that identify the call. Thisfeature will permit up to 
12-digits to be
entered, however, only the first four digits
are provided for in 
the^Sfvi-DR record. A
programmable confirmation tone option
has been added to the Agent Call Qualifi-
cation feature on a system-wide basis.
B.Alternate ACD Group Assignments
An alternate ACD group can be programmed
so that if stations in one group are busy, the
alternate group will be checked for an available
station.lssue 1, March 1994200-I 
						

							KEY STATION FEATURE DESCRlPTlON
STARPLUS@ Si’D 4696
Digital Key Telephone System
C. Group Member Status
The Supervisors Group Member Status feature
provides a means for an ACD supervisor to viewthe status of each of the 16 ACD groups in the
system individually. This display will tell the
supervisor which stations are logged into the
group, and if the station logged in is available,
unavailable, out of service, in DND, or busy on
a call. The supervisor can use this display to
determine why there are a lot of queued calls in
a specific group.
D.Incoming CO Direct RingingCO Lines can be programmed to ring directly
into a ACD group. When all agents are busy andRAN is enabled, the system will answer the
caller and present the 1 st RAN announcementautomatically.
E.No-Answer Recall Timerif a call routed to a station via ACD is not
answered by the ACD Agent/Station before the
No-Answer Recall timer expires, the call will be
returned to ACD Queue with the highest priority.In addition, the station that failed to answer the
ringing ACD call will be placed into an out of
service 
(00s) state.
F.No-Answer Retry TimerWhen the No-Answer Recall timer expires, a
station that failed to answer the ringing ACD callis placed into an out-of-service 
(00s) state.
The station that was taken out-of-service (00s)will be placed back in service if the agent hits
his available flex button or dials the available
flex code. In addition, the agent will be placed
back in service if the No-Answer Retry timer
expires. If the agent does not answer his next
ACD call, he will again be taken out-of-service.
This cycle will continue until the station answerscalls, logs out, or goes unavailable.
6. Overflow Station AssignmentsAn overflow station may be assigned to route
callers in queue to a designated station after a
specified time. The Overflow station may re-
move themselves from their assigned group bydialing the Overflow Available/Unavailable
code. When the Overflow station is in the avail-
able mode, that station will receive 
AC0 calls in
the normal manner. When the Overflow stationis in the Unavailable mode, that station will no
longer receive ACD type calls, however they
may receive non-ACD calls. The Overflow sta-
tion that has gone Unavailable wiil receive a
visual reminder with a flashing LED and/or an
LCD display message. The overflow station
may NOT be one of the ACD group stations.if no 
stathans am logged into the iCU Group,ACU oslls will overflow to 2he Afiendanf station.
H.Recorded Announcements (RAN)Recorded announcement devices can be as-
signed to provide up to eight different messagesper system, if ail stations in a ACD group are
busy. The eight messages are available to all
16 ACD groups in different configurations with
a maximum of 2 per group. A RAN device can
provide an announcement to one caller at a
time. Subsequent callers will be queued onto
the message on a first-in basis.
I.Guaranteed Message AnnouncementThis feature provides a means to force incom-
ing callers to an announcement before being
placed into an ACD Queue or routed to an
agent. The outside callers are presented with
the entire message before being routed to the
ACD Group. Agents in an ACD Group with a
Guaranteed Message enabled will receive in-
coming callers only after the caller has heard
the designated recorded announcement in its
entirety.
J.Supervisor PositionsSupervisor Login/Logout Feature: The Su-
pervisor 
Login/Logout Feature will provide
a means for a supervisor to log into one of
the ACD groups. The Supervisor ID entered
in the 
login process identifies the supervisorfor the specific ACD group he is assigned
to. This feature will allow a supervisor to loginto any ACD group from any station in the
system. However, to have the supervisor
monitor with barge-in feature, the supervi-
sor must log in at a station with monitor
barge-in capability.
Supervisor Identification: Each ACD Super-visor has a unique Supervisor ID code
(0000-9999) which he uses during 
login
and 
logout procedures. This unique ID code
is not verified or stored as part of the system
database.Supervisor Help Request: The HELP fea-
ture provides a means for an ACD agent tosignal his assigned supervisor-for assis-
tance. The agent while on a call can press
the HELP button to signal the assigned
supervisor. The supervisor may respond by
use of his HELP button and his ACD 
Barge-
In feature.Supervisor Monitor w/Barge-In Feature:
The ACD Supervisor Monitor with Barge-In
feature provides a means for an ACD su-
pervisor to monitor an agent’s call in 
pro-
200-2Issue 1, March 1994r 
						

							STARPLUS@ SPD 4696Digital Key Telephone System
KEY 
STATiON FEATURE DESCRIPTION
gress in order to coach sales techniques or
customer relations skills. When used, a su-pervisor may intrude onto an agents call in
a listen only mode or in a true conference
mode. This feature is available with or with-
out a warning tone.l Supervisor Station Assignment Feature:
The ACD Supervisor Station Assignment
feature provides a means to assign each
ACD group a supervisor. This supervisor
station can receive the calls in queue dis-
play in real time, receives No Answer/Out
of Service, receives “HELP” displays from
the groups that the supervisor is assigned
to and can barge in on active calls in his
ACD group or groups.
K.Supervisor/Agent Calls in Queue Display
Tiiis feature provides a means for an agent andACD supervisor to view the status of their ACD
group. This display is an idle state display and
will prompt a supervisor that his agents in the
group are having problems answering all their
calls. The display will tell the agent and his
supervisor how many calls are in queue, how
many agents are logged into the ACD group,
and the length of time in minutes that the oldest
call has been in queue.
L.ACD Event Trace
The ACD Event Trace provides a series of
events trace output which would provide input
to a customer-developed ACD Reporting pack-
age.200.5
AUTOMATIC LINE ACCESS
Each station, key or SLT, may have their phone
programmed to access a particular CO Line such as
a private line or a line from a Group of CO lines upongoing off-hook. This is useful in 
Centrex or PBX
applications when station users have dedicated or
individual lines. Outside line dial tone is received just
by going off-hook, without the need to dial an 
access
code.200.6
AUTOMATIC NIGHT SERVICE
The system may optionally be programmed to go intoand out-of night service automatically. This method
does not require the attendant to activate or deacti-
vate night service on a daily basis. The automatic
night service is enabled and disabled on a program-
mable daily schedule including Saturday and Sun-
day schedules. A time can be set to enable NightService and to Disable Night Service on a per day
basis.200.7
AUTOMATIC PAUSE 
INSERTlONWITH SPEED DIAL
if a flash command is placed into system speed dial
numbers or station speed dial numbers, a pause will
automatically be inserted after the flash. A pause willalso be automatically inserted after a PBX dialing
code has been used. Manually dialing a flash during
a call will cause only those numbers dialed after the
flash to be redialed for a Last Number re-dialed
number of for a Save Number re-dialed number.
200.8AUTOMATIC PRIVACY
Privacy is automatically provided on all calls. If one
station is conversing, another station cannot intrude
on that line. The Automatic Privacy feature can be
disabled, allowing one other station to join in on
existing CO line conversations.
fedsat;state or local law, so check the relevant200.9AUTOMATIC SELECTION
The user can select an outside line, intercom station,speed dial button, or dial a feature and automatically
place the phone in the dialing mode without pressingthe ON/OFF button or lifting the handset.
200.10BACKGROUND MUSIC
Each Digital Terminal user may receive music over
their speaker when an optional music source is
connected to the system. This feature can be al-
lowed or denied on a system-wide basis by program-
ming.
200.11BAI7ERY BACK-UP (MEMORY)
A 
NICAD battery is located on the Central Process-
ing Unit (CPU) of the 
Starplus SPD 4896 system to
protect system memory in case of commercial poweroutage or the system power being turned off for a
period of time. Battery Back-up Memory retains all
system features including both system and station
speed dial during a power outage.
200.12BUSY LAMP FIELD (BLF)When a button on a Digital Terminal is assigned as
a DSS, it also serves as a Busy Lamp Field to displaythe status of that telephone.
200.13CALL ANNOUNCE - PRIVACY
Each telephone user can set their intercom signalingswitch to receive intercom call announcements with-
out having the calling party hear any conversations
in progress.Issue 
I, March 1994200-3 
						

							KEY STATlON FEATURE DESCRlPTlON
STARPLUS@ SPD 4896
Digital Key Telephone System
200.14CALL BACKA station can initiate a call back request to another
busy station. As soon as that station becomes idle,
the station that left the call back request is signaled.
200.15CALL COST DISPLAY FEATUREThis feature is available with optional 
software.The Call Cost Display Feature allows a user to view
the approximate cost of each call made. This ap-
proximate cost will also be printed as part of the
SMDR record.The Call Cost Display will replace the call duration
display when a call is made using LCR. This display
is enabled in programming.
The cost information is programmable by selecting
one of the 16 route list tables and one of the four timeperiods. This allows the user to program four sepa-
rate costs based on the time of day for each of 16
routes. The costs entered in the tables will be a cost
for one minute, however, costs are calculated using
a l/l 0th of a minute value. These costs are rounded
down and are based on the start time of the call, evenif the call extends into a different time period. The
SMDR printout will contain a cost calculated using a
1110th of a minute increment and the display will
update approximately every 30 seconds. The user
must have LCR enabled to get the call cost display.
200.16CALL FORWARD: PRESETThis feature allows the system database to be con-
figured so that incoming CO Lines, which are pro-
grammed to ring at a particular station, can be
forwarded elsewhere in the system predetermined
by programming. This feature is active if the station
ringing is not answered in a specified time. This is
particularly useful in “overflow” applications where a
Voice Mail or Auto Attendant may be in use.
l A station may have one designated preset
forward location defined in the database.
. Preset Call Forward is chainable only to
other predetermined preset forward sta-
tions specified in the database up to a chain
of 5 stations.
lChainable Preset Call Forwarding will force
the incoming CO Line to ring at each stationpreassigned in the database for the Preset
Forward Ring Timer specified in the data-
base before forwarding.
* Each station in the system may, inde-
pendently, have incoming CO calls preset
forwarded to the following destinations:
A.Preset Call Forward - ACD GroupsCO Lines can be preset forwarded to ring into
a ACD Group from any station. A CO line will
B.
C.
D.
E.
F.not preset forward to a busy ACD group, how-
ever each time the preset forward timer expires(for a total of five attempts) the group will be
checked for an idle station. If a member of the
group is idle the call will then be presented to
that member.
Preset Call Forward - Hunt GroupsCO Lines can be preset forwarded to ring into
a Hunt Group from any station. A CO line will
not preset forward to a busy Hunt group, how-
ever each time the preset forward timer expires(for a total of five attempts) the group will be
checked for an idle station. If a’member of the
group is idle the call will then be presented to
that member.
Preset Call Forward - Off-NetCO Lines can be preset forwarded to ring 
Off-Net via speed dial from any station. After the
expiration of the preset forward timer, the sys-
tem will select an idle CO line and dial the off-netlocation, then connect the two CO lines.
Preset Call Forward - StationsEach Digital Terminal user may have preset in
the database Initial Ringing Incoming to be
directed to another station in the system, if the
call goes unanswered for a predetermined
amount of time.
Preset Call Forward - UCD GroupsCO Lines can be preset forwarded to ring into
a UCD Group from any station. A CO line will
not preset forward to a busy UCD group, how-
ever each time the preset forward timer expires(for a total of five attempts) the group will be
checked for an idle station. If a member of the
group is idle the call will then be presented to
that member.
Preset Call Forward - YM GroupsCO Lines can be preset forwarded to ring into
a Voice Mail Group from any station. A CO line
will not preset forward to a busy Voice Mail
group, however each time the preset forward
timer expires (for a total of five attempts) the
group will be checked for an idle Voice Mail port.
If a VM port is idle the call will then bepresentedto Voice Mail.
200.17CALL FORWARD: STATION
A.Call Forward - All CallsThis feature allows a station the ability to have
all their calls (internal or external) forwarded
immediately to a designated station, an ACD or
ZOO-4Issue 1, March 1994 
						

							STARPLUS@ SPD 4896
Digital Key Telephone System
KEY 
STATlON FEATURE DESCRIPTION
UCD group pilot number, Voice Mail group
number, or Hunt group. (See Note)
6.Call Forward - Busy
This feature allows a station the ability to have
their calls forwarded to a designated station, anACD or UCD group pilot number, Voice Mail
group number, or Hunt group when their stationis busy. (See Note)
C.Call Forward - Busy/No Answer
Allows a stations the ability to forward a combi-
nation busy/no answer calls to a designated
station, an ACD or UCD group pilot number,
Voice Mail group number, or Hunt group. No
answer calls forward when the system-wide “noanswer timer” expires. initial CO ringing, trans-
ferred CO ringing and intercom ringing calls can
all be forwarded. Calls that ring to an idle stationwill be call forwarded after expiration of the No
Answer ring timer.(See Note)
D.Call Forward - No Answer
This feature allows a station the ability to have
their calls forwarded to a designated station, anACD or UCD group pilot number, Voice Mail
group number or Hunt group number when
there is no answer at the station. No answer
calls forward when the system-wide “no answertimer” expires. (See Note)
E.Call Forward - Off-Net
Stations will be allowed to forward intercom andtransferred CO line calls to an off-net location.
This allows a station to reroute calls that would
normally be lost. Calls can be forwarded to
home or another off-net site. Initially ringing CO
calls cannot be forwarded with this feature (seeIncoming CO lines Off-Net Forward feature).
station forwarded isthe200.18
CALL PARK
An outside line can be placed into one of eight
parking locations and can be retrieved by any station
that has a direct line appearance or an available loopbutton. Parked calls have their own recall timer and
will recall the originating station and if still unan-
swered, the attendant(s).
200.19
CALL PICK-UP:
A. Directed Call Pick-up
A station can pick up an intercom call, trans-
ferred, incoming, or recalling outside line call to
a specific unattended station. The call must be
a tone ringing call.B. Group Pick-up
Stations can be placed in one or more of four
pick-up groups. Stations within a group can pickup tone ringing intercom calls, transferred, in-
coming, or recalling outside line calls for an-
other station in that group.
5y &fad& alt Voice Mail, statfons are plead inPickup Group 1. You may need fo change fhis
default setting.
200.20CALL TRANSFER
An outside CO line can be transferred from one
keyset to another. By using the TRANS button,
screened (announced) or unscreened transfers can
be made. The line being transferred rings on the
keyset and provides Exclusive Hold flashing indica-
tion to the receiving party’s 
keyset. Any number of
attempts can be made to locate someone by calling
different 
keysets without losing the tail. If a line is
transferred to a busy station, it will receive muted
ringing.
200.21CALLER ENTERED ICLlD DIGITS
This feature is available with optional software.
The Guaranteed Message announcement feature
provides a means to force incoming callers to an
announcement before being placed into an ACD
Queue or routed to an agent. The outside callers arepresented with the entire message before being
routed to the ACD Group. Agents in an ACD Group
with a Guaranteed Message enabled will receive
incoming callers only after the caller has heard the
designated recorded announcement in its entirety.
In addition, the Guaranteed Message feature pro-
vides an option to capture digits dialed by the incom-ing caller which can be inserted as ICLID incoming
number identification.If the Guaranteed Message announcement is pro-
grammed in Admin, incoming ACD calls will be
routed to the Guaranteed Message RAN before go-
ing to the ACD Group. If the ICLID option is selected,digits received before the announcement time-out
will be captured and inserted as incoming ICLID
number information. When the ICLID option is se-
lected, a [#] will be recognized as a termination of theannouncement and a 
[a] will be recognized as an
entry error. An entry error will cause the ICLID num-
ber to be removed and the incoming caller can
re-enter his phone number.
200.22CALLING STATION TONE MODE OP-
TION
This feature will provide an easy means for a Calling
station to override a desired stations “H” (handsfree)or 
“P” (call announce) intercom switch setting. A dial
Issue 1, Marth 1994
200-5 
						

							KEY STATlON FEATURE DESCRIPTION
STARPLUS@ SPD 4666
Digital Key Telephone Systemcode has been added that is dialed in front of the
extension number to force the tone ringing.
200.23CAMP-ONA station may alert a busy party that an outside line
is on hold and waiting for them by using the 
CAMP-ON button. To camp on a call, press the TRANS
button to transfer the call to the desired busy station,
then press the CAMP ON button. The busy party will
receive a muted ring over the 
keyset speaker, and avisual flashing CAMP ON LED. By pressing the
CAMP ON button, the person called places his ex-
isting outside call on hold and is connected to the
person placing the Camp On. He can then pick up
the call on the appropriate line. Calls cannot be
camped on when a station is in DND or in Confer-
ence.
200.24CAMP-ON RECALLWhen a station does not answer a Camp On, that
call will recall the person placing the Camp On, and
if unanswered by them, will recall the attendant(s).
200.25CANNED TOLL RESTRICTION
The system provides an easy means of applying themost common form of toll restriction where 
I+ and
0+ along with 976, 555, and 411 type of calls are
denied and l-800,91 l , l -911, and I-611 type of callsare allowed. This canned toll restriction is applied
through the use of a single pre-built Class-of-Serviceand can be assigned to stations using range pro-
gramming.
200.26CENTREX COMPATIBILITYThe Star-plus Digital Key Telephone System pro-
vides features that are 
Centrex compatible so that
Centrex users can utilize the Starplus Digital Key
Telephone System to enhance their 
Centrex capa-biiities. The system actually simplifies and provides
easier access to many 
Centrex features by offering
the following features:
A. Flex Button ProgrammingFlexible button programming allows 
Centrexusers to program complex 
Centrex dial codes
onto a keyset button for easy one touch accessto 
Centrex features.
B. Off-Hook PreferenceBoth Digital Terminals and Single line tele-
phones may be programmed to have their per-
sonal 
Centrex line accessed automatically just
by lifting the handset or pressing the ON/ OFF
button. Internal features to the 
Starplus Digital
Key Telephone System are still made availableto Digital Terminais by accessing intercom be-
fore going off-hook.
C.
D.
E.
Private Line AppearanceThe 
Starplus Digital Key Telephone System
allows for private line assignment on an unlim-
ited basis. Each station may have sole accessto a particular outside line if desired and may
also be assigned to receive incoming ringing on
that line.
Programmable Flash TimerCO line flash is a momentary opening on a CO
line used for signaling. When using the StarplusDigital Key Telephone System in a 
Centrexenvironment the CO line flash is to signal the
intention to transfer a caller using 
Centrex
transfer. The CO line flash timer is programma-
ble on a per CO line bases to facilitate a mixtureof 
Centrex and CO lines within the same sys-
tem.
Programming “W’,‘?I”, and Hook-Flashes
into Speed DialMany 
Centrex codes utilize a hook-flash fol-
lowed by in many cases the digit 
[%I and or [#I.The 
Starplus Digital Key Telephone System
allows these codes to be programmed as a panof system or station speed dial sequences.
200.27CENTREWPBX TRANSFERWhen 
Centrex or PBX lines are connected to the
Starplus Digital Key Telephone System, users may,
by using the Flash button, transfer callers to other
Centrex or PBX extensions. Additionally, the Flash
command may be included within a Speed Bin and
programmed onto a flex button for one button trans-
fer.
200.28CHAINING SPEED BINSSpeed dial bins may be chained together by simply
pressing one speed bin, then another and another
as required.This is helpful for accessing Long Distance carriers
or banking services when account codes may be
required.
200.29CO LINE ACCESSThrough programming, telephones are allowed or
denied access to particular outside lines or line
groups.
200.30CO LINE CLASS OF SERVICEEach CO Line may be programmed with a 
Class-of-Service to provide dialing privileges. The 
StarplusDigital Key Telephone System uses an array be-
tween CO Line Class-of-Service and Station 
Class-Of-Service to offer a wide variety of dialing privilege
possibilities.
200-6Issue 1, March 1994 
						

							STARPLUS@ s!‘D 4896Digital Key Telephone SystemKEY STATION FEATURE DESCRIPTION
200.31CO LINE CONTROL (CONTACT)
On the 
Starpius SPD 4896 system, there are 12
control contacts which may be individually pro-
grammed as either CO Line Control (to control an-
cillary equipment) or Loud Bell Control to control a
customer provided ringing device to external areas.
When programmed as CO Line Control and as-
signed to a CO line, the corresponding contact will
close whenever that CO line is accessed by a sta-
tion. Since no “on-board” relay contacts are availableon the 
Starpius SPD 4896 system for CO Line Con-
trol, the Relay/Sensor Interface module is used for
this purpose.
200.32CO LINE GROUPS
Outside lines can be placed in one of eight groups if
the customer’s business requires such grouping.
Stations are then individually assigned access to
these groups and given the ability to dial on particular
lines.
200.33CO LINE iDENTlFiCATlONThis feature allows a name to be entered into the
database programming for each individual line
(trunk) connected to the system. The name may be
entered in any combination up to 
12-characters in
!ength (this will represent 24digits entered). Once
entered, LCD digital terminals including the atten-
dant station(s) will receive the programmed line
“name” in place of the default “LINE XX” message.
This applies to all line call processing conditions
where the current “LINE XX” message appears.
SMDR will continue to print out the line number in
place of the programmed name. If the line name hasnot been programmed, then the current “LINE XX
display will be used as the default. A programmable
data field is available for each line in the system.
This feature is for LCD Display appearance only! 
1200.34
CO LINE INCOMING RINGING AS-
SIGNMENT
Each CO line may be programmed (in database
admin) so that incoming ringing on the specified CO
line(s) may be assigned initial ringing to one of the
following destinations:
0 one or more stations (Keyset or SLT)
*To an ACD, UCD, Voice Mail or Hunt Groupl Off-Net (via Speed Dial)
The ring-in will follow Day Ring assignments unless
Night Service mode is active, in which case all
incoming CO calls will follow Night Ring assign-
ments.When ringing is assigned to a 
keyset, a direct line
appearance or an idle Loop button must be availableto receive the call. Station call forwarding of initialringing CO call is possible and can be directed to
other keysets with an available Loop button or directappearance.
If the initially ringing CO call cannot ring at the
destination assigned, it will ring at the first Attendant
station.
You canmt Station Cal Forward an initially
ringing CO call to ACD, UCD, Voice hlail, or Hunt !gfoupa if theline isass@wd to ring at more than1one station.
/200.35CO LINE 
LOQP SUPERVISION
The 
Starpius Digital Key Telephone System can be
programmed to monitor CO lines while on-hold or
connected to RAN devices or Voice Mail systems orin Trunk-to-Trunk connections for disconnect signal
provided by the 
Telco.After a disconnect signal is detected, the 
StarpiusDigital Key Telephone System will release the CO
lines and automatically place them back in service.
200.36CO LINE QUEUE
When all the outside lines in a group are busy,
stations can be placed in queue awaiting a line in the
same group to become available. if a station doesn’tanswer the queue signal within 15 seconds, that
station is dropped from the queue.
200.37CO LINE RINGING OPTIONS
When a CO call rings at a busy station, the call ringsat the station using a muted ring signal. This option
allows a user to receive a reminder ring at his busy
station, instead of muted ringing. In addition, a re-
minder ring timer has been added to the system to
provide the reminder ring every time the timer ex-
pires, as long as the incoming CO line remains
connected. The system defaults this option to muted
ringing.200.38CO RING DETECT
The duration of the ringing signal from the CO or the
PBX is matched with ringing detection circuitry in theKSU. The ring detect can range from 200 to 900
msec, programmed in 100 
msec increments. This
timer helps prevent false ringing.
200.39CONFERENCE 
- ---
There are three different types of conferencing:
A. Add On Conference
Up to five internal parties can engage in a
conference, or four internal parties with a limit
of one external party.
B.Multi-Line Conference
One internal station can engage in a confer-
ence with two outside parties.
Issue 1, March 1994
200-7 
						

							KEY STATlON FEATURE DESCRlPTlON
STARPLUS@ SPD 4696Digital Key Telephone System
C.Unsupervised Conference
The conference initiator can exit a conference
with two outside parties and leave them in an
unsupervised conference. The initiator can re-
enter the conference at any time. The 
StarplusDigital Key Telephone System can automat-
ically terminate the call when both parties hangup, when Loop Supervision is provided by the
telco and enabled in the database.
A programmable conference timer will discon-
nect the unsupervised conference if the initiator
does not re-enter.
200.40CONFERENCE ENABLE/DISABLE
This feature will allow the system conference featureto be administered on a per station basis for the
ability of a station to initiate a conference.
200.41DATA FEATURE
The Data Feature offers the ability to transmit data
information between personal computers, printers,
plotters, modems, CRT terminals, and main frame
computer ports. To establish a data call, a Digital
Data Interface Unit (DDIU) is required to be con-
nected to each data communications device. The
Digital Data Interface Unit (DDIU) allows any serial
data communications device (which conforms to
RS-232C) to be connected to the 
Starplus Digital
system. This requires a station port.
200.42DATABASE PRINTOUT (DUMP)
Through a system programming command, either
portions of or a complete database dump can be
printed using the RS-232C connector located on theCentral Processing Unit (CPU) on the 
Starplus Digi-
tal Key Telephone System.
200.43DATABASE UPLOAD/DOWNLOAD
DataBase Upload/Download feature provides a
maintenance facility which has been added to the
Remote Administration routine. This routine will per-mit the database to be downloaded to a PC, when a
software change is made or when the system needsto be initialized and re-programmed. In addition, the
routine will facilitate the programming of a database
on an in-house system which can be downloaded to
a PC and then uploaded to asystem in the field. After
the system maintenance is completed, the file savedin the PC can then be uploaded to the system.
200.44DAY/NIGHT CLASS OF SERVICE
(COS)This feature allows stations that are a certain COS
during thgday, to be assigned a different COS whenthe system is put in the night mode. The night COS
goes into affect when the system is placed into thenight mode, manually or automatically. This pre-
vents the misuse of phones after hours.
200.46DEFAULT BUlTON MAPPING
The 
Starplus Digital Key Telephone System allows
for 28 flexible buttons on each Enhanced or Execu-
tive Digital Terminals to be flexibly assigned to
CO/PBX lines, DSS buttons, Speed Dial or Feature
buttons. However, the 
system will power up with a
default button mapping as shown in Figure 200-l
Executive Keyset Default Button Map . The Starplus
Digital Key Telephone System also supports a BasicDigital Terminal with 6 fixed feature 
,buttons, 8 flex-
ible buttons, and speakerphone capability on inter-
com calls. This 
keyset provides the same
functionality that the standard non-display 
34-button
keyset provides. The Basic Digital Terminal default
button map is shown in Figure 200-2 Basic 
Keyset
Default Button Map.
200.46DIAL BY NAME
The system will allow station users to dial extension
numbers, or speed bins by entering the name of a
person that has been programmed for that station.
The system database will allow entry of a name
(alphanumeric) up to 24 digits in length for each
station. The programmed name can be used for
dial-by-name station users and in directory dialing.
This feature should not be confused with the Name
In Dispiay feature.
200.47DIAL PULSE SENDING
Each CO interface circuit for outside lines can be
programmed to send dial pulse or DTMF signals.
Dialing speed and break/make ratios are program-
mable.
200.48DIALING PRIVILEGES
The system provides a flexible means of providing
toll or dialing restriction. Through the assignment of
class of service (both station and outside line) many
combinations of allow and deny numbers can be set.Both area and office codes can be screened for
allow/deny privileges.
200.49DIRECT INWARD SYSTEM ACCESS
(DISA)Allows an unlimited number of outside line calls to
be programmed to provide direct access to the sys-
tem and the use of features such as WATS lines,
intercom dial tone or the ability to dial out on outgoingtrunks without going through the attendant. The du-
ration of a Trunk-to-Trunk 
DISA call can be set by
the system administrator. 
DISA callers may also
access LCR, All Internal/External paging, All Call
paging, Call Park pick-up, and Meet-Me paging.
200-8Issue 1, March 1994