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Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual
Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual
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TABLE OF CONTENTSSTARPLUS’@ SPD 4996 Digital Key Telephone System : 300.44 300.45 300.46 300.47 300.48 300.49 300.50 300.51 300.52 300.53 300.54 300.55 300.56 300.57 300.58 300.59 300.60 300.61 300.62 300.63 300.64 300.65 300.66 300.67 300.68300.69 300.70 300.71 300.72SECTION 305 305.1 305.2 305.3 KEYSETSELF TEST.. ..................................................................................300-22 A.KeysetLCD/LEDTest.. ................................................................300-22 B.KeysetButtonTest.. .....................................................................300-22 C.DSSLED/ButtonTest ..................................................................300-22LAST NUMBERREDIAL...............................................................................300-23LEAST COST ROUTING..............................................................................300-23MEET MEPAGE.....................................................................:.....................300-23 MESSAGEWAITING.. ..................................................................................300-23 MUTEKEY.. ..................................................................................................300-23NIGHT SERVICE FEATURE........................................................................300-23OFF-HOOK PREFERENCE ...........................................................................300-24OFF HOOK VOICE OVER (OHVO) ............................................................. .300-24 PAGING........................................................................................................300-25 PBX/CENTREX TRANSFER ........................................................................300-25PERSONAL PARK........................................................................................300-25PERSONALIZED MESSAGES .................................................................... .300-26 A.PersonalizedMessage -Date & TimeEntry ................................300-26 5.Personalized Messages - Custom ...............................................300-26 C.Personalized Message Code On A Flex Button...........................300-27 PRIMEFLEXBUTTONPROGRAMMING.. ..................................................300-27PROGRAMMING YOUR NAME INTO THELCD DISPLAY.........................300-27 PULSE-TO-TONESWITCHOVER................................................................300-28SAVE NUMBERREDIAL..............................................................................300-28 PROGRAMMINGPBXCENTREX CODES ONTO FLEX BUT-I-ON.............300-28SPEAKERPHONE........................................................................................ 300-28 STATIONRELOCATION FEATURE............................................................300-28 STATIONSPEEDDIAL................................................................................300-28 STORINGSPEEDNUMBERS......................................................................300-29 SYSTEMSPEEDDIAL.. ...............................................................................300-29TEXT MESSAGING (Silent Response).........................................................300-29UNIFORM CALL DISTRIBUTION (UCD) ...................................................... 300-30 A.UCDCallsinQueueDisplay.. ......................................................300-30 B.UCD Available/UnavailableMode................................................300-30UNIVERSAL NIGHT ANSWER (UNA)..........................................................300-31VOICE MAIL OPERATION(VM)...................................................................300-31 A.Voice Mail Transfer with ID ..........................................................300-31 B.VMToneMode CallingOption.....................................................300-31 RELEASE BUTTON................................................................................x-z...300-31VOLUME CONTROLS .................................................................................. 300-32BASIC KEYSET FEATURE OPERATION..............................................305-l INTRODUCTION.............................................................................................305-l SASiC KEY STATION FEATURES ................................................................305-lAUTOMATICCALL DISTRIBUTION (ACD)....................................................305-4 A.AgentLoginiLogoutFeature...........................................................305-4 5.ACD Agent “HELP” button .............................................................305-4 Xissue 1, March 1994
STARPLUS @ SPD 4896Digital Key Telephone System TABLE OF CONTENTS 305.4 305.5305.6 305.7 305.8 305.9305.10 305.11305.12 305.13 305.14 SECTiON 310 310.1310.2 310.3 310.4 310.5 310.6 310.7 310.8 310.9310.10 310.11310.12 310.13 310.14 310.15 310.16 310.17 310.18 310.19 C.ACD Call Qualification...................................................................305-5 D.ACDAvailable/UnavailableMode..................................................305-5 E.ACD Overflow Station - Available/Unavailable Mode....................305-5CALL FORWARD: STATION ......................................................................... 305-5 A.Call Forward - All Calls..................................................................305-5 8.Call Forward - No Answer ..............................................................305-6c.Call Forward - Busy .......................................................................305-6 D.Call Forward - Busy/No Answer.....................................................305-6 E.Call Forward - Off-Net (via speed dial) ..........................................305-6 F.Call Forward - ACD or UCD Groups................I............................. 305-7 G.Call Forward - Voice Mail Groups..................................................305-7 H.CallForward-HuntGroups...........................................................305-7CONFERENCE WITH PERSONAL PARK..................................................... 305-8CO LINE QUEUING ....................................................................................... 305-8DIRECTED CALL PICK-UP............................................................................ 305-8DO NOT DISTURB ......................................................................................... 305-8MESSAGE WAITING ..................................................................................... 305-8MUTE KEY..................................................................................................... 305-9 PBX/CENTREX TRANSFER ..........................................................................305-gPERSONAL PARK (Flip-Flop) ............................................................. .:.........305-9PROGRAMMING YOUR NAME INTO THE LCD DISPLAY ............................305- 9VOLUME CONTROL ...................................................................................... 305-9SLT FEATURE OPERATION ...............*.................................................... 310-l INTRODUCTION............................................................................................ 310-l ACCOUNT CODE ......................................................................................... 310-l AUTOMATIC CALL DISTRIBUTION (ACD)................................................... 310-l A.Agent LoginlLogout Feature .......................................................... 310-l B.ACD Agent “HELP” button.............................................................310-l C.ACD Available/Unavailable Mode..................................................31 o-4CALL BACK.................................................................................................... 31 o-4CALL FORWARDING ..................................................................................... 310-4 CALLING STATION TONE MODE OPTION.................................................. 31 o-4CAMP-ON....................................................................................................... 31 o-4CALL PARK (System).................................................................................... 31 o-4 CALL TRANSFER*..........................................................................................31 o-5CLEAR CALL FORWARD,DND, PERSONALIZED MESSAGES.. ..x:..........310-5 COLINEQUEUING....................................................................................... 310-5CONFERENCE.............................................................................................. 31 o-5CONFERENCE WITH PERSONAL PARK .....................................................31 o-5DIRECT OUTSIDE LINE ACCESS................................................................ 31 o-5DIRECTED CALL PICK-UP............................................................................ 31 o-5DO NOT DISTURB......................................................................................... 310-5 PBX/CENTREX TRANSFER (Flash Command to CO Line)..........................31 O-5GROUP CALL PICK-UP................................................................................. 310-6PLACING CALLSONEXCLUSIVEHOLD.....................................................3: O-6issue 1, March 1994 xi
TABLE OF CONTENTSSTARPLUS @ SPD 4896 Digital Key Telephone System 310.20 310.21 310.22 310.23 310.24 310.25 310.26 310.27 310.28 310.29 310.30 310.31 310.32 310.33 310.34SECTION 320 320.1 320.2 320.3 320.4 320.5 320.6 320.7 320.8 320.9 320.10 320.11 320.12 320.13 320.14 320.15 320.16 320.17 320.18 320.19 320.20 320.21 320.22 320.23 320.24 320.25HANDSET RECEIVER GAIN ......................................................................... .31 O-6INTERCOM CALLING .................................................................................... .310-6LEAST COST ROUTING ............................................................................... .31 O-6MESSAGEWAITING.. ................................................................................... .310-6OFF-HOOK PREFERENCE ........................................................................... .31 O-6PERSONALIZED MESSAGES ...................................................................... .310-6 PAGING..........................................................................................................31 o-7MEET ME PAGE ............................................................................................ .310-7PERSONAL PARK (Flip-Flop) ....................................................................... .31 o-7PROGRAMMING YOUR NAME INTO THE LCD DISPLAY ...........................31 o-7STATION SPEED DIAL ................................................................................. .31 O-8STORING STATION SPEED NUMBERS ...................................................... .31 O-8SYSTEM SPEED DIAL ................................................................................... 31 O-8UNIVERSAL NIGHT ANSWER (UNA) ........................................................... .310-8UCD AVAILABLE/UNAVAILABLE ................................................................. .31 O-8 A-ITENDANT FEATURE OPERATION....................................................320-l INTRODUCTION.............................................................................................320-l AlTENDANT KEY TELEPHONE STATION FEATURES...............................320-lANSWERING AN OUTSIDE CALL ................................................................ .320-4PLACING OUTSIDE LINE ON HOLD ............................................................ .320-4ANSWERING A RECALLING OUTSIDE LINE .............................................. .320-4 AITENDANT DISABLE OUTGOING ACCESS ..............................................320-4ATTENDANT OVERRIDE .............................................................................. .320-4ATTENDANT RECALL ................................................................................... .320-4DATA FEATURE ............................................................................................ .320-4DIAL BYNAME.. .............................................................................................320-5 DISTINCTIVE RINGING.................................................................................320-6EXECUTIVE OVERRIDE ............................................................................... .320-7HANDSET RECEIVER GAIN .......................................................................... 320-7 ICLID UNANSWERED CALL MANAGEMENT TABLF-...................................320-7INTERCOM CALLING ..................................................................................... 320-8INCOMING CO LINES OFF-NET (via speed dial). .........................................320-8 KEYSET SELF TEST ......................................................................................320-g A.KeysetLCD/LEDTest.. ..................................................................320-g B.Keyset Button Test .........................................................................320-9 C.DSS LED/Button Test ....................................................................320-9 MESSAGES - CUSTOM .................................................................................320-gDIRECTORY DIALING - Attendant1,............................................................320-I 0 A.Programming - Attendant .............................................................320-l 1NIGHT SERVICE .......................................................................................... 320-l 3OFF HOOK VOICE OVER (OHVO) ............................................................. .320-l 3SETTING SYSTEM TIME AND DATE ......................................................... .320-l 4STORING SYSTEM SPEED NUMBERS ..................................................... .320-l 5TEXT MESSAGING(SilentResponse).........................................................320-15 AITENDANT TRANSFER SEARCH ............................................................320-y 6 xiiIssue 1, March 1994
STARPLUS 03 SPD 4896Digital Key Telephone System TABLE OF CONTENTS 320.26 320.27 320.28 320.29 320.30 320.31320.32 320.33 320.34 320.35 330.1SECTION 400 400.1400.2 400.3 400.4 400.5 400.6 40G.7400.8 400.9 SECTION 500 PL4CING ANOUTSIDE CALL (Automatic tineSelection)..........................320-I 6 CALLPARK..................................................................................................320-l 6 DO NOT DISTURB INDICATION.................................................................320-16 RETRIEVINGAPARKEDCALL .................................................................. 320-16CALL TRANSFER........................................................................................320-16 CAMP-ON..................................................................................................... 320-l 6 FLEXIBLEBUll-ONPROGRAMMING........................................................320-l 7 MEET MEPAGE..........................................................................................320-17PAGING........................................................................................................320-l 7 A.ExternalPaging.................................................-.........................320-l 7 B.Internal Paging............................................................................. 320-l 7 C.AllCallPaging(Internal/External)................................................ 320-l 7 RELEASE BUTTON.....................................................................................320-l 7 LCD DISPLAYS.............................................................................................. 330-l GENERAL DESCRIPTION ........................................................................400-l SYSTEMTECHNOLOGY ...............................................................................400-l COMMONEQUIPMENT FOR THE SPD 4986 SYSTEM..............................400-2 A.Equipment Cabinet WithPower Supply(KSU)..............................400-2 8.CentralProcessorUnit(CPU)........................................................400-4 C.VoiceControlBoard(VCB)............................................................400-6 D.Key TelephoneBoard(KT12)........................................................400-7 E.SingleLineBoard(SL12)...............................................................400-8 F.COLoopInterfaceBoard(C012)..................................................400-9APPLICATION MODULES...........................................................................400-l 0 A.4-CircuitDTMF Receiver Module(DTM4)...................................400-l 0 B.Tri-Output Power Supply.............................................................400-l 0 C.Backplane I/O Expansion Module................................................ 400-l 0 DIGITAL TERMINALS.................................................................................. 400-l 1 A.Executive(Display)Terminal.......................................................400-I 1 B.Executive/PCInterface Terminal(ICLID).....................................400-l 3 C.EnhancedDigitalTerminal...........................................................400-l 3 D.BasicDigitalTerminal..................................................................400-l 5 E.Digital DSS/DLS Console............................................................400-l 7 SLT ADAPTER / OFF-PREMISEEXTENSIONMODULE...........................400-22 RELAY / SENSORINTERFACEMODULE..................................................400-23 POWER FAILURE TRANSFERUNIT (PFI-U)....................................1......... 400-24 DATA FEATURE..........................................................................................400-26 SYSTEMSPECIFICATIONS ANDCAPACITY ............................................400-28 INSTALLATION.. .........................................................................................500-l 500.1500.2 500.3SITE PLANNING ............................................................................................500-I A.System Grounding.........................................................................500-l 8.LightningProtection.......................................................................500-l INSTALLATIONPLANNINGFOR THE SPD 4896 SYSTEM.........................500-2 SYSTEM COMPONENTSFOR THE SPD 4896 SYSTEM.. ..........................500-2 Issue 1, March 1994. . .XIII
%ARPLUS @ SPD 4696 TABLE OF CONTENTS Digital Key Telephone System 500.4 500.5500.6 500.7 500.8500.9 500.10 SECTION 600 600.1 600.2 600.3600.4 600.5 600.6 600.7 600.8SECTION 610 610.1 A.Equipment Cabinet With Power Supply (KSU)..............................500-2 B.CabinetInstallation.........................................................................500-2c. Central Processor Unit (CPU)........................................................500-6 D.Voice Control Board (VCB)..........................................................500-l 0 E.Key Telephone Board (KT12) ......................................................500-l 1 F.Single Line Board (SL12) .............................................................500-l 4 G.COLoopInterface Board(COi2).................................................500-l 6 APPLICATION MODULES............................................................................500-l 8 A.4-Circuit DTMF Receiver Module(DTM4). ...................................500-l 8Tri-Output Power Supply Installation ............................................................ .500-l 8Backplane I/O Expansion Module Installation...............................................500-l 9DIGITAL TERMINALS .................................................................................. .500-20 A.Digital Terminals Installation: ....................................................... 500-20 B.Digital DSS Console Installation: ................................................. 500-20 C.Wall Mounting the Executive Telephone......................................500-22 D.Single Line Telephone Installation...............................................500-22 E.SLT Adapter / Off-Premise Extension Module(OPX) ..................500-22POWER FAILURE TRANSFER .................................................................... 500-24 A.Relay / Sensor Interface Module ..................................................500-24 B.Power Failure Transfer Unit (PFIU)............................................500-24 INSTALLINGRECORDED ANNOUNCEMENT DEVICE(RAN)..................500-30DATA FEATURE...........................................................................................500-31CUSTOMER DATA BASE PROGRAMMING .........................................600-l INTRODUCTION.............................................................................................600-lPROGRAM MODE ENTRY (Key Station) .......................................................600-l PROGRAM MODE ENTRY (Data Terminal or PC) ......................................600-l 1BEGINNING TOPROGRAM........................................................................600-I 1INITIALIZATION............................................................................................ 600-I 1CUSTOMER DATA WORKSHEETS ............................................................ 600-l 1DATA BASE FIELDS . . ..................................................................................600-I 1DATABASE UPLOAD/DOWNLOADROUTINE............................................600-12 A.Using the PC to Upload/Download thru Remote Administration.. 600-12 SYSTEM PARAMETERS PROGRAMMING ...........................................61 o-1SYSTEM TIMERS .......................................................................................... .61 O-l A.System Hold Recall Timer ..............................................................61 O-2 B.Exclusive Hold Recall Timer ..........................................................61 O-2 C.Attendant Recall Timer-...................................................................61 O-3 D.Transfer Recall Timer.....................................................................61 O-3 E.Preset Forward Timer .....................................................................61 O-4 F.Call Forward No/Answer Timer ......................................................61 O-4 G.Pause Timer...................................................................................61 O-5 H.Call Park Recall Timer ...................................................................61 O-5 I.Conference/DISA Timer .................................................................61 O-6 J.Paging Timeout Timer ....................................................................61 O-6 xivissue 1, March 1994
STARPLUS @ SPD 4696 Digital Key Telephone SystemTABLE OF CONTENTS K.CORingDetect Timer...................................................................610-7 i.SLT DTMF Receiver Timer............................................................61 O-7 M.Message WaitReminder Tone......................................................61 O-8 N.SLT Hook Flash Timer...................................................................61 O-80. SLT Hook FlashDebounce Timer.................................................61 O-9 P.SMDRCallQualificationTimer....................................................61 O-l 0 Q.Automatic CallBack Timer..........................................................61 O-l 0 610.2 610.3 610.4 610.5 610.6 610.7 810.8 610.9610.10 R.ReminderRingTimer...................................................................61 O-l 1 S.ReleaseGuard Timer..................................................................61 O-l 1 SYSTEMFEATURESPROGRAMMING......................................................61 O-12 A. B. C. 0. E. F. G. H. I. J. K. L. M. N.Attendant Override....................................................................... 61 O-l 3 HoldPreference...........................................................................61 O-13 ExternalNightRing......................................................................61 O-14Executive Override Warning Tone.. .............................................61 O-l 4 PageWarningTone.....................................................................61 O-15 BackgroundMusic Channel.........................................................61 O-l 5 LCREnable.................................................................................61 O-l 6Account Codes -Forced..............................................................61 O-l 6 GroupListening...........................................................................61 O-l 7idleSpeaker Mode.......................................................................61 O-l 7 CallCost DisplayFeature............................................................61 O-l 8 Music OnHold.............................................................................61 O-l 8Handset ReceiverGain................................................................61 O-l 9 CallQualifier Tone Option...........................................................61 O-20ADDITIONAL SYSTEM FEATURESPROGRAMMING...............................610-21 A.Privacy Release Tone Option...................................................... 61 O-21 FLASHRATES(Programmable)..................................................................61 O-22 A.incomingCOLineRinging...........................................................61 O-22 B. IncomingIntercomRinging..........................................................61 O-23 C.CallForward................................................................................61 O-23 D.Message Waiting.........................................................................61 O-23ATTENDANT STATIONASSIGNMENT.......................................................61 O-24 SYSTEMTIME ANDDATE..........................................................................61 O-24 PBXDIALINGCODES.................................................................................61 O-25EXECUTIVE/SECRETARY PAIRS..............................................................61 O-25RELAY/SENSOR PROGRAMMING.................................................,I.........61 O-26 A.ProgrammingrelayforExternalPaging:......................................61 O-27 B. Programmingrelay for RANStarting:..........................................61 O-27 C.Programming relay for Power Failure Transfer:...........................61 O-28 D.Programming relay for Loud Bell Control:....................................61 O-29 E.Programming relay for COLine Control:.....................................61 O-30 F.Assign Relay/Sensor Interface Module to a station:....................61 O-30 G.Program sensing circuit as a RAN Sensing (RAN END) circuit: . . 61 O-31 BAUD RATEASSIGNMENTS......................................................................61 O-32 Issue 1, March 1994xv
STARPLUS @ SPD 4696 TABLE OF CONTENTS Digital Key Telephone System 610.17 SECTION 620 620.1 610.11 610.12 610.13610.14 610.15 610.76 620.2 620.3 SECTION 630 630.1ACCESSCODES.. ....................................................................................... .61 O-33 A.DISAAccessCode.. .....................................................................61 O-33 B. Database Admin. Password.........................................................61 O-34STATION MESSAGE DETAIL RECORDING (SMDR) ................................. 61 O-35 A.SMDR Enable/Disable .................................................................61 O-35 B.Long Distance/Local Assignment .................................................61 O-35 C.CharacterPrint Assignment.........................................................61 O-36 D.BaudRateDisplay .......................................................................61 O-36 E.SMDR Port Assignments .............................................................61 O-36WEEKLY NIGHT MODE SCHEDULE ......................................................... .61 O-37 A.Automatic/Manual Operation.........................................................61 O-37 B.Day of Week programming..........................................................61 O-37DIRECTORY DIALING..................................................................................61 O-38FLEXIBLE CARDASSIGNMENTS.. .............................................................61 O-41HUNTGROUPS.. ......................................................................................... .61 O-42 A.Hunt Group Programming............................................................61 O-42 B.Station/Pilot Hunting Assignment .................................................61 O-42LOCAL NUMBER/NAME TRANSLATION TABLE ........................................61 O-43CO LINE ATTRIBUTES PROGRAMMING .............................................. 620-l INTRODUCTION.. ........................................................................................... 620-l A.DTMF/Dial Pulse Programming .....................................................620-2 B.CO/PBX Programming...................................................................620-2 C.UNA Programming.........................................................................620-3 D.DISA Trunk-to-Trunk (Per COLine). .............................................-620-3 E.Privacy ...........................................................................................620-4 F.Loop Supervision Programming.....................................................620-5 G.DISA Programming........................................................................620-6 H.Flash Timer Programming..............................................................620-7 I.Line Group Programming...............................................................620-7 J.Class of Service (COS) Programming ...........................................620-8 K.CO Line Ringing Assignments .......................................................620-9 L.CO Line Identification Display ......................................................620-l 0 M.Trunk Direction.............................................................................620-l 1 N.RingDelay Timer.........................................................................620-l 1DIALPULSE PARAMETERS........................................................................620-12FLEXIBLE PORT ASSIGNMENT FEATURE ................................................ 620-l 3-- STATION AlTRIBUTES PROGRAMMING.............................................630-lINTRODUCTION ............................................................................................ .630-l A. Paging Access...............................................................................630-2 B.Do Not Disturb...............................................................................,630-2 C.Conference Enable/Disable (Per Station). .....................................630-3 D.ExecutiveOverride.........................................................................630-3 E.Privacy (Per Station) ......................................................................630-4 F.System Speed Dial Access ............................................................630-5 xviIssue 1, March 1994
STARPLUS @ SPD 4896Digital Key Telephone SystemTABLE OF CONTENTS G. H. I. J. K. L. M. N. LineQueuing.................................................................................630-5Preferred tine Answer................................................................... 630-6Off-Hook Voice Over...................................................................... 630-6Call Forwarding .......................~......................................................630-7 ForcedLeast Cost Routing (LCR).................................................630-7 ACDSupervisorMonitor i/Barge-In..............................................630-8Executive Override Blocking..........................................................630-8 CO LineRingingOptions...............................................................630-9 630.2 630.3 630.4SECTION 640 640.1 640.2 640.3 SECTION 646 645.1 PAGE“B”INTRODUCTION.........................................................................630-I 0 A.Stationidentification....................................................................630-I 1 B.StationClass of Service(COS)...................................................630-14 C.Speakerphone/HeadsetProgramming........................................630-15 D.Pick-UpGroup(s)Programming..................................................630-l 5 E.PagingZone(s)Programming......................................................630-I 6 F.Preset CallForwardProgramming..............................................630-I 7 G.COLine Group Access................................................................630-l 8 H.LCR Class of Service(COS).......................................................630-l 8 I.Off-HookPreferenceProgramming.............................................630-l 9 J.FiexibleButtonProgramming......................................................630-20 K.DisplayFlexibleButtons..............................................................630-22 DIGITAL DATAINTERFACEUNIT (DDIU)................................................. 630-23 A.BaudRateOptions......................................................................630-23 8.Character LengthOption.............................................................630-24 C.StopBit(s)Option........................................................................630-24FLEXIBLE PORT ASSIGNMENT FEATURE............................................... 630-25 ICLID PROGRAMMING.............................................................................640-l INTRODUCTION............................................................................................640-l A.CallingNumber/NameDisplay....................................................... 640-l B.Incoming Number/Name for SMDR...............................................640-l C.UnansweredCallManagement.....................................................640-l ICLIDRINGINGASSIGNMENT.....................................................................640-2 ICLIDFEATURES..........................................................................................640-4 A.Enable/Disable...............................................................................640-4 B.NameinDisplay.............................................................................640-4 C.BaudRateDisplay.........................................................................640-5 D.Port Assignment............................................................................640-5AUTOMATIC CALL DISTRIBUTION (ACD) ...........................................645-l ACDGROUPPROGRAMMING.....................................................................645-l A.Alternate ACDGroup Assignment.................................................645-2 B.ACDOverflow StationAssignment................................................645-2c.ACD Recorded Announcement Assignment(s) (RAN) ..................645-3 D.ACDSupervisorProgramming......................................................645-4 E.ACDStationAssignment(s)...........................................................645-5issue 1, March 1994xvii
TABLE OF CONTENTSSTAFWUI~ @ SPD 4896 Digital Key Telephone System 645.2 645.3645.4 645.5 SECTKIN 550 650.1 650.2655.2 655.3650.3SECTION 655 655.1ACD TIMERS.................................................................................................. 645-6 A.ACD Ring Timer.............................................................................645-6 6.ACD Message Interval Timer .........................................................645-7 C.ACD Overflow Timer ......................................................................645-7 D.ACD Auto Wrap-Up Timer ..............................................................645-8 E.ACD No-Answer Recall Timer ........................................................645-8 F.ACD No-Answer Retry Timer.................................i.......................645-9 .G.Guaranteed Message Timer ...........................................................645-gACD RAN ANNOUNCEMENT TABLES ...................................................... .645-l 0ACD EVENT TRACE ................................................................................... -645-I1 A.ACD Event Trace Enable/Disable ................................................645-l 1 5.Trace Port Assignment .................................................................645-i 2 C.Baud Rate Display .......................................................................645-l 2ACD GROUP PROGRAMMING .................................................................. .645-l 3 A.Alternate ACD Group Assignment ...............................................645-l 4 8.ACD Overflow Station Assignment ..............................................645-l 4 C.ACD Recorded Announcement Assignment(s) (RAN).................645-15 D.ACD Supervisor Programming .....................................................645-l 6 E.ACD Station Assignment(s) .........................................................645-l 7UNIFORM CALL DISTRIBUTION (UCD) .................................................650-l UCD GROUP PROGRAMMING.....................................................................650-l A.Alternate UCD Group Assignment .................................................650-2 5.UCD Overflow Station Assignment ................................................650-2 C.UCDRecorded Announcement Assignment(s) (RAN)...................650-3 D.UCD Station Assignment(s) ...........................................................650-4 UCD TIMERS..................................................................................................650-5 A.UCD Ring Timer .............................................................................650-5 B.UCD Message interval Timer .........................................................650-6 C.UCD Overflow Timer......................................................................650-6 D.UCD Auto Wrap-Up Timer.............................................................650-7 E.UCD No-Answer Recall Timer .......................................................650-7 F.UCD No-Answer Retry Timer .........................................................650-8UCD RAN ANNOUNCEMENT TABLES ................................................... ..,...650-9VOICE MAIL GROUPS (VM) .....................................................................655-l VOICE MAIL PROGRAMMING....................................................................... 655-l A.Alternate Voice Mail Group ............................................................655-2 B.“Leave” Mail Index Entry,:.............................................................655-2 C.“Retrieve” Mail Index Entry .............................................................655-3 D.Station Assignment(s)....................................................................655-3VOICE MAIL OUTPULSING TABLE .............................................................. .655-4 A.Voice Mail In-Band Signaling .........................................................655-4 B.Voice Mail Disconnect Table ..........................................................655-5VOICE MAIL IN-BAND FEATURES ............................................................... .655-6 A.Voice Mail In-Band Digits ...............................................................655-6 . . .XVIII Issue 1, March 1994
STARPLUS @ Si’D 4896Digital Key Telephone System TABLE OF CONTENTS SECTION 660 660.1 660.2 660.3 SECTlON 665 665.1 665.2SECTION 670 670.1 B.VoiceMailTransfer/Forward..........................................................655-7 EXCEPTION TABLES PROGRAMMING ................................................660-l EXCEPTIONTABLESPROGRAMMING....................................................... 660-l RELATEDITEMSTOTOLLRESTRICTION..................................................660-2 A.CO/PBXLines................................................................................660-2 B.ForcedAccount Codes..........................:.......................................660-2 C.SLTDTMF Receivers....................................................................660-2 D.LCRvs.TollRestriction.................................................................660-3TOLL RESTRICTIONPROGRAMMING........................................................660-4 A.Entering Toll TableProgramming..................................................660-4 B.Allow TableProgramming..............................................................660-5 C.DenyTableProgramming..............................................................660-7 D.SpecialTableProgramming..........................................................660-8 E.Displaying TollTableEntries.........................................................660-9LEAST COST ROUTING (LCR) PROGRAMMING ...............................665-l INTRODUCTION............................................................................................ 665-l A.LCROperation...............................................................................665-l LCRTABLESPROGRAMMING.....................................................................665-4 A.3-Digit Area/Office Code Table......................................................665-5 8.6-DigitOfficeCodeTable..............................................................665-6 C.ExceptionCode Table...................................................................665-7 D.RouteList Table.............................................................................665-8 E.insert/Delete Table......................................................................665-l 0 F.Daily Start Time Table.................................................................665-l 1 G.WeeklySchedule Table...............................................................665-l 2 H.LCRRouting for TollInformation................................................. 665-l 3 I.Default LCRDatabase.................................................................665-l 4 !NlTlALlZEDATABASEPARAMETERS................................................670-1 INTRODUCTION............................................................................................ 670-l A.InitializeSystemParameters.........................................................670-2 B.Initialize COLine Attributes...........................................................670-5 C.InitializeStation Attributes.............................................................670-6 D.Initialize Station and CO Port Parameters.....................................670-9 E. F. G. H. I. J. K. 1. M. N.Initialize Exception Tables...........................................................670-l 0Initialize SystemSpeedNumbers....................................1:.........670-l 1Initialize LCR Tables....................................................................670-l 2 Initialize System Database and Reset (all parameters). ..............670-l 3Initialize ICLID Parameters..........................................................670-14initialize Directory Dialing Table Parameters.. .............................670-l 5Initialize Hunt GroupParameters.................................................670-l 6 Initialize ACD or UCDGroupParameters.....................................670-i 7Initialize VM Group Parameters................................................... 670-l 8System Reset..............................................................................670-I 9Issue 1, March 1994xix