Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							STARPLUS @ Sf’D 4896
Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
FUNCTION
‘rovides interface for 12
Loop Start CO tines.Table 800-7 CO Line Loop Board (C012)
CONTROLTwo LEDs that indicate
the presence of 
+5V dc
and 
-5V dc
Additionally, 12 
LEDsindicate the presence of
CO line in use.
-
I
rOPTIONS
rloneTable 800-8 Voice Control Board 
(VCS)FAULT OPTIONS
1 .Unabie to receiveintercom dial tone.
2.Poor transmission
characteristics.
3.Key telephone set
inoperative.
4.Key telephone un-able
to invoke feat-
ures
5.No LED indications.
FUNCTION j
Contains “On-Board” 1200
Baud ModemCONTROL jOPTIONSi  FAULT OPTIONS
i  Nonej  1 
.Loss of unique cus-I
/  tomer database 
pro-Provides all system tones /
such as intercom dial tone/
and busy tone, etc.!1  
gramming/  
2,Erroneous call pro-/  
cessing;  
3.No Background Music
Table 800-9 
4-circuit DTMF Module (DTM4)
FUNCTION jCONTROLI
OPTIONSj  FAULT OPTIONS
Used to add DTMF 
:Adds 4 DTMF receiver.j  Nonej  1. SLT cannot receive or
receivers to the system to’  break dial tone.
1  support Single Line I1  2. 
DISA call can’t re
I  ooeration.
ceive or break dial tone.
Table 800-10 Backplane l/O Expansion Module (IOM)
FUNCTIONCONTROL jOPTIONSFAULT OPTIONS
Provides two additional i  None
I  RS-232C ports to the Ij  None/
 1 .Loss of SMDR data./
!
,
system.I
Table 800-6 Single Line Telephone Adapter (OPX)
rFUNCTION jCONTROL jOPTIONSI
FAULT OPTIONS 1
1  Provides one 48 volt loop 
iBusy state LED that /None; 1 .SLT can’t receiveto interface an OPX monitors circuits for busy /j  dial tone.
circuit.condition.
/i  2.Poor transmission,
i  characteristics.I
Issue 
1, March 19948003 
						

							MAINTENANCE AND TROUBLESHOOTlNG800.2REMOTE MAINTENANCE
A. General Overview
The Remote Maintenance feature allows authorized
personnel to survey system and slot configuration
information. This can be done through a modem or
data terminal connected to the Backplane Expan-
sion Module via the RS-232C port. The commands
are entered from a keyboard and are limited to those
listed.
B.Overview of Maintenance Commands
There are four basic commands available in the
Remote Maintenance feature. All commands begin
with a single character, followed by a space, another
character and an optional digit or digits. All 
com-
STARPLUS @ SPD 4696
Digital Key Telephone Systemmands are terminated with a carriage return.
Basic format of the commands are shown in Figure
800-l :C. Maintenance Password
The Remote Maintenance feature, like Remote Pro-
gramming, is entered via a six-character alphanu-
meric string. The password prompt is given by
entering a carnage return at the device connected to
the Backplane Expansion Module RS-232C port.
After the prompt is printed out, the password should
be entered followed by a carriage return. Proper
entry of the password will result in the maintenance
prompt. The Remote Maintenance password is:
{CONFIG}D. Exit Maintenance
The Exit command will terminate thecurrent Remote
Maintenance feature session. The Exit command
format is: 
MAINT>X
a896 3igizal ley-SysCeTZng. Ver.0.071F DATE:06/09/93TIM2 :13:26:413JTER ?ASSWORD:mainc>lcommand list:
a 
sFzn]- durm system or slog configurazion da:a[x.> specifiesar. optionalslot nmber garmecer20 parameter iz&,caces t:lac -,ke enr-ire syscern will be chmpedexampies:
_maznr,>c s(dumps ercire syszem configurazlon)maintzd s2(dumps ~10~ 2 Configuration, ezc.)?- helu menu
x- exi;Xaintxairz>Figure 800-l Remote Maintenance Help Menu
800-4Issue I, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
F System Configuration
Ftl,Jre 800-2 is a configuration of the Starpius Digital
key Telephone System with LCR and shows what is
printed out when:
a. The installer enters 
DS at the mainbprompt.
TY?E_--_--
C?SKI3XI3KIIBIi;3coa
COB
CO3
COB1x13II3
a??
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
F. CO/Station ConfigurationFigure 800-3 is the CO/Station Configuration and
shows what is printed out when:
a. The installer enters 
DSP at the maint>
prompt.
Figure 800-3 CO/Station Configuration
where: CO Lines:
Column 
1: lists the CO Line number.
Coiumn 2: indicates status:
00s status can indicate the entire card is out
of service.
INS status can indicate a board station is in-
stalled and operating correctly. Outgoing en-
abled indicates the CO line is active in the
system. Outgoing disabled indicates that the
Attendant has disabled the CO line for outgoing
accessColumn 3: indicates whether the CO Line is Pulse
or DTMF. (programmable option)
Column 4: indicates whether the CO Line is a CO
Line or a PBX Line. programmable option)
where: Stations
Column 
1: lists the station number.
Column 2: indicates station type (keyset, DSS, SLT.
Keyset - ID 0 = Key station
DSS/DLS - ID 1 = DSS Map 1
DSS/DLS - ID 2 = DSS Map 2
DSS/DLS - ID 3 = DSS Map 3
DSS/DLS - ID 4 = DSS Map 4
SLT 
- ID 5 = SLT/OPXSLT w/Lamp 
- ID 6 = SLT w/Message Waiting
Relay/Sensor - ID 7 = Relay/Sensor Module
DDIU - ID 8 = Digital Data Interface Unit
Column 3; indicates status:COS status can indicate the entire card is out
of service or a specific station is not installed or
installed but not operational.
INS status can indicate a specific station is
installed and operating correctly.
Column 4: indicates whether the station has an LCDDisplay or doesn’t have an LCD Display.
800-6Issue 1, March 1994 
						

							STARPLUS a SPD 4696
Digital Key Telephone System
MAINTENANCE AND TROUBLESHOOTING
G.Event Trace BufferThe Event Trace Buffer is used to store and
dump event traces (up to 30) that occur just
prior to a 
Starplus Digital Key Telephone Sys-
tem soft or hard restart. These can then be
reviewed by authorized personnel to aid in sys-
tem troubleshooting..
The basic format for the commands are:
l 
Tcspacexreturn>- display the current
status of the Event trace buffer
l
TOcreturn> - turns the Trace buffer
OFF.l
Tcspace>l  - turns the Trace bufferON to record events prior to a soft system
reset.l
Tcspace>2ereturn> - turns theTrace buffer
ON to record events prior to a hard system
restart.l 
T3creturn> - turns the Trace Buff-
er ON to record events prior to either a soft
reset or a hard system restart.
l 
dcspace>Ecreturn> - dumps Trace Events
stored from last system reset. (soft or hard)
~~~willabortiheDataDumpandretumiodhemainb prompt.
Issue 1, March 1994800-7 
						

							MAINTENANCE AND TROUBLESHOOTING
STARPLUS * SPD 4896
Digital Key Telephone System
800.3REMOTE SYSTEM MONITOR
A. General OverviewThe Remote Monitor feature provides remote
access to the installed system for diagnostic
purposes. These capabilities benefit Service
personnel enabling them to support the end
user remotely. Different levels of access, via
password, allows authorized personnel to
trace, monitor and “up-load” critical information
directly from the 
Starplus Digitai Key Telephone
System. This provides a more accurate means
of acquiring system information that leads to a
quick resolution of problems that may occur.
This is all done without interfering with ongoing
call processing or normal system operation,
and in many cases may be performed without
a site visit. The built-in 1200 baud modem (fu-
ture) is used for remote access.
Capabilities allowed and reserved for this “High
level troubleshooting” in addition are:
* Monitor Mode
* Enable & Disable Event “Trace”
l Dump ‘Trace Buffer” (up-load)
S. Monitor Password
The Remote Monitorfeature, like Remote Main-
tenance, is entered via a six-character alphanu-
meric string. The password prompt is given by
entering a carriage return at the device con-
nected to the Backplane I/O Expansion Module.After the prompt is printed out, the password
should be entered followed by a carriage return.
Proper entry of the password will result in the
MON> prompt. The Remote Maintenance
password is: 
{ETRACE)The remote monitor feature is intended for use7only under the guidance and instruction by/
/
authorized personnel from a Technical
Assistance Center 
(TAC). Can? and caution must/be observed when using this feature as
permanent damage to the software structure can
occur.
/
C. Help Menu (?)A convenient on screen Help Menu is provided
by typing a“?” then pressing Enter. The follow-
ing will appear on the screen:
4896 Digital 
Key-SystemZ‘no. Ver. 0.071? DATE:06/09/93 TIUE: 13:30:55_SNTER TASSWORD:!llOIl>?command list:
= [cl- dmqa co datas [sl- dump spa datat [a:- set trace key
d [al [al - dump memoryna- modify memoryb rate -set b&d rate _?- help menu- exit monitorRIOID
>D. Dump Memory Data
Three options allow the memory structure lo be
“dumped” for viewing. The three options are
entered as follows:
c [c] 
- Dump CO Line memory structure
s 
[s] - Dump Station memory Structure
d 
[a][a] - Dump a memory address Structure
The data obtained from these commands is in
hexadecimal format and is used primarily for
manufacture level support.
a + C will abort the Data Dump and return to theman> prompt.1
800-8issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone SystemMAINTENANCE AND TROUBLESHOOTING
E.Event Trace Mode
The 
‘T’ command enables and disables the StarplusDigital Key Telephone System Trace mode. While
the trace mode is enabled events for the trace de-
sired will be displayed on the monitor, printer or PC
connected to the 
Starplus Digital Key Telephone
System in an event record. To view the current statusof the trace mode type 
‘T’creturn>at the MON>prompt then the following screen will be displayed:
mon>t
MessagesY/N
--------
---BOARD 
ZSJT-> N
MSC States -> N
Dev-> NICM-> N
COL StaEes --> NStir States --> N7-7,--orxsg-> NQue 3t-> Na. To enable an event trace type 
7” 
(space bar)
b. Then type of trace desired [d], where d is deter-
mined as follows:
- B= Board event trace (traces events asso-
ciated with 
PCB’s)
- M= Miscellaneous State event trace
- P= Pulse Coded Modulation (PCM) traces
events associated with voice communica-
tions.
- C= CO Line (C012) States (traces events
associated with CO Line activity)
- S= Station (STA) States (traces events as-
sociated with Station activity)
- E= Error Messages (traces error mes-
sages)
- Q= Queue (QUE) Events (traces queuing
events, i.e. DTMF receiver, UCD, LCR,
etc...)
- D= Device Command (traces commands to
peripheral devices).c. Then enter the specific board, CO line or Sta-
tion number of the trace desired or type “all” if
all board’s, CO line’s or Station’s events are
desired.
- 1-19 = Board KSU card slot position
(CPU= 1)
- 01-48 = CO Line port
- 100-l 95 = Station location
- All= All Boards, CO lines or Stations
d. Then press Enter to enable the trace. A screen
similar to the following will appear:
mon>t b
MessagesY/N-----------BOARD 
EVT-> Y
MSC States -> N
Dev
-> NPCM-> N
COL States 
-> N
Stn States -> N
Error Msg
-> N
Que Evt-> N
mowe. To disable or turn off a particular trace mode do
not enter a specific board, CO line or Station
number (i.e. 
“tcspace>scretum>” to disable
station event trace).
To have event trace’s displayed on the screen you
must first exit the MONitor mode by typing %” at the
MON> prompt. After you exit the event(s), the trace
will begin as shown in Figure 800-4 Event Trace as
it appears on Display.
CAUTION
.
iUnless instructed by personnel at a Technical Assistance j
Center 
(TAC) do not leave the trace mode enabled for!
extended periods of time. The system will “dump” the1requested event(s) trace which may use up paper or fill/
memory 
bufferson the collecting device. It is recommended 1thatthe trace events be disabled (turned off) for all event(s)
traces before leaving the system site.
Issue 1, March 1994
800-g 
						

							MAINTENANCE AND TROUBLESHOOTINGSTARPLUS @ SPD 4696
Digital Key Telephone SystemSta 100: State= DIAL-TONE, 
Evt= Dial Oad (25), Data=7
Sta 100: State= DIALING, Evt= Dial Pad (251, Data=5
Sta 100: State= DIALING, Evt= Int Page (69), Data=8Sta 100:State= PAGING,Evt= Dial Pad (251, Data=3Sta 100:State= PAGING, Evt= Dial Pad (25), Data=9
Sta 100: State= PAGING, Evt= Dial Pad (251, Data=5Sta 100:State= PAGING,Evt= Dial Pad (251, Data=8Sta 100:State= PAGING,Evt= Dial Pad (25). Data=7Sta 100:State= PAGING,Evt= Dial Pad (25), Data=4
Sta 100: State= ?AGING, ?vt= %a1 pad (25), Data=3
Sta iO0: State= PAGING, Zvr;= Dial Pad (25), Data=9
Sta 100: State= PAGING, En= Dial lad (25), Data=9
Sta 100: State= PAGING, Pvt= Dial ?ad (25). Data=9
Sta 100: State= PAGING, Evt= Dial Pad (25), Daca=7Sta 100:State= PAGING,Evt= Dial Pad (251, Data=11Sta 100:State= PAGING,Evt= Dial Pad (25), Data=3
Sta 100: State= PAGING, Evt= Diai Pad (25), Data=2Sta 100:State= PAGING, Evt: Page T/O (150), Data=0Sta 100: State= MISC-TONE, Evt= Dial Pad 125), Data=4
Sta 100: State= MISC-TONE, Evt= Dial Pad (25), Data=9
Sta 100: State= MISC-TONE, Evt= Key Data (26). Data=32
State= MISC-TONE,Evt= Mon Key (1451, Data=-1State= MISC-TONE, En= On Xook (171, Data=0
-JFigure 800-4 Event Trace as it appears on Display
F.Modify Memory commandH.Exit the Monitor mode
The Modify Memory Command is for Engineer-
ing Use only.
CAUTION/
iUse of this command can alter or damage the Starplusj  Digital Key Telephone Systems operating data base which
/can result in system malfunction. If this occurs it will be
G. Baud Rate Command
This command provides a convenient means
for changing the baud rate, for the RS-232-C
port located on the Central Processor Unit
(CPU), while in the Monitor mode. To change
the baud rate type 
W plus the desired baud
rate, then the enter key.
After changing the Baud Rate via Baud Rate /
command, you must change your Baud Rate on
your 
Receivefflefminal.IThe Exit command will terminate the current
Remote Monitor enable/disable session. If
Event(s) Trace have been or are still enabled
the event records will be displayed only after
exiting the 
MONitor mode. The Exit command
format is: 
MON> X
CAUTIONI
I
/Unless instructed by personnel at a Technical Assistance /
/Center 
(TAC) do not leave the trace mode enabled foriextended periods of time. The system will “dump” the
j  requested event(s) trace which may use up paper or fill /
i  memory buffers on the collecting device. 
it is recommended /
:  that the event traces be disabled (turned off) for all event(s) 1
;  before leaving the system site.
I
80040issue 1, March 1994 
						

							%‘ARPLlJS @ SPD 4896
Digital Key Telephone SystemCUSTOMER DATABASE PROGRAMMING
APPENDIX A
CUSTOMER DATABASE PROGRAMMING
Appendix A-l System Parameters
PROGCODEj  FLEX II
/  BTN /FUNCTION
IFORMATj  DEFAULTCUSTOMER /
DATA 
jFLASH01 /  1
/System Hold RecallI
000-300 
s0805’I
21  Exclusive Hold RecallII
I
000-300 slaosI
3Attendant Recall TimerI
00-60 minOf minI
4 Transfer Recall000-300 
s045s
5Preset Forward Timer00-99 s10s
6Call Forward No/Answer000-600 s j075s!
7! Pause Timer1-9 
si  2s
/  a
/Call Park Timer000-600 m180s
I  9 i  
Conference/DISA Timer00-99 m !10mI
1
I  
10 j  Paging Timeout TimerI00-60 S i15s/
1
j  111  CO Ring Detect Timeri 200-900 
msec I  300 msec:  12 
DISASLT Receiver TimerI
005-100 !020s /
:  13 MSG Wait Reminder Tone000-l 04 mI  
OOOm 1
i  14 
/SLT Hook-Flash Timer05-20 s /1.0s
15 SLT Hook-Flash 
Debounce Tmri  0.00-1.00 set /0.1 si  16 
,SMDR* Call Qualification TimerI00-60 sec.} 30 sec.I
j17 !  Auto Call Back Timerj
00-99 sec. /  00 sec.
/  18 /  Reminder Ring Timer/00-99 sec. /
00 sec.i  19 j  Release Guard Timer/  01-50 msec.I  300 
msec1/
I
II
FLASH 05 ’  1
1  Attendant OverrideYes/No I  No
2/Hold Preference
Sys/Excli  System I
3‘External Night Ring
4
:  Executive Warning Tone
5/Page Warning Tone
6Background Music
7 
iLCR* Enable
8j  ForcedAccount Codes*
/  9 
!Group Listening
I  10 
/Idle Speaker ModeYes/NoINo i
Yes/No :Yes i
Yes/No ;Yes /
Yes/No IYes I
Yes/No /  No 1
I
Yes/No 1  No 1
I
Yes/No i  No I
Yes/No I  No //
j11 /Call Cost* Display Feature
:  12 /Music On Hold
13 !  Handset Receiver Gain
14 j  Call Qualifier Tone OptionYes/No j  No 1
Yes/No ’Yes II
Yes/No :  No 1
I
Yes/No No j/
I
/
/
I
’  
- ‘)DITIONAL SYSTEM FEATURES:
4SH 06 j  1:  Barge-In Warninq ToneI
j  Enable/Disable IEnable /
I
*Features available with optional software.
Issue 1, March 1994Appendix A-l 
						

							CUSTOMER DATABASE PROGRAMMING
STARPLUS @ SPD 4896
Digital Key Telephone System
Appendix A-l System Parameters (Cont’d)
PROG/  FLEX
CODE 1  BTNFUNCTION
SYSTEM FLASH RATES:
/FLASH07 ’  1
1  Incoming CO Ringing
i  
2/Incoming ICM Ringing
II
3/  Call Forward
/  4 /Message Waiting
/CUSTOMER
IFORMATDEFAULT
DATA
/00-1530 ipm flash
!
00-15
120ipmI
!
flutter
!
00-l 5i  30 ipm flash
/
00-l 515 iprn flakhFLASH10 /Attendant Station Assignment100-l 95100
FLASH 11 !  
l-4 /Time/Date Format/  12/24 HR:M/D12 HR:M/D 1
!  FLASH 12/  
1-5 I PBX Dialing Codesj  Five 2-Digit 1  None/
,
,
/FLASH 13 j  1 1  
Exec/Secy Pair 1i Sta #, Sta # jNone
I
I
I  2
/
 Exec/Secy Pair 21  Sta #, Sta # /None1
/
1  3
!  
Exec/Secy Pair 3I  Sta #, Sta # jNoneI
i  4/  
Exec/Secy Pair 4I  Sta #, Sta # 1None,
jFLASH 14 ;1 iRelay #INone/
I
/~  21  Relay 
#2NoneI
/  3 
!Relay #3!
I
None
1  4
(Sensor 
#I!
!! None!
I  5
1  Sensor 
#2I
NoneI
~  
6;  Sensor #3II
/
/,None
I
/  8 /Stations
/  12 /  Relay/Sensor 
#I1None
I
None/
i  13 j  Relay/Sensor 
#2I1
I
None/
)  14 /Relay/Sensor 
#3/
INone
15 I  Relay/Sensor 
#4/
None
,FLASH15 11  Port #I (“On-Board” RS-232C)I
2400
2j  Port $2 (“On-Board” Modem)j
12001
:  3I  Port 
#3 (Backplane RS-232C)2400
4
?ort #4 (Backplane RS232C)!
2400
‘FLASH 20
1j  DISA Access Codeloo-999 itoo
I2 i  Admin. PasswordOne 4-Digit i32261
 FLASH 211j  SMDR* Enable/DisableYes/No 1  No
j  
2i  Call Type:  AlI/LD Only /  LD Only 1
j  3
/Print Columns
80/29 /  80 1  -.’  4 /Baud Rate
300/1200/2400 /
4800/9600 j2400
j  5
11/o Port1/2l3/4 I  Port #l*Features available with optional software.
Appendix A-2Issue 1, March 1994