Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							STARPLUS @ St% 4696
SYSTEM PARAMETERS PROGRAMMING
Digital Key Telephone SystemMISC. SYSTEM PARAMETERS (Cont’d)
610.16
HUNT GROUPS
A. Hunt Group Programming
Programming Steps
If Hunt Groups are to be assigned:
1. Press FLASH and dial 
[30]. The following
message will be shown on the display:
2.The top left button in the flexible button field
will be lit for programming Hunt Group 1 (450).To change Hunt Groups or enter a different
Hunt Group, press the appropriate flexible
button 1-8 (450-457) and perform the follow-
ing procedures.
3.Enter the three-digit station numbers up to a
maximum of 
24-digits (8 stations). Hunt
groups are joined together by entering an-
other Hunt Group Pilot Number as the last
entry of the group.
4. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
To remove stations from a hunt group:
1.Enter three [###I (pounds) on the dial pad.
2.Press the HOLD button. Confirmation tone is
heard and the dispiay will now update. This
will remove all stations previously pro-
grammed in that group.
6. Station/Pilot Hunting Assignment
Programming Steps
1. Press the STATION/PILOT flexible button
(Button #9) to indicate Station Hunting or PilotHunting.
l LED on= Station Hunting enabled
l LED off= Pilot Hunting enabledDescription
The system can be arranged for up to eight hunt
groups. Each hunt group can contain up to eight
stations each. Each hunt groups can be inde-
pendently arranged to utilize either a pilot hunting
technique or station hunting technique. Hunt groups
may also be chained together when larger Hunt
groups are desired.
Hunt groups can be joined together by programming
another hunt group number as the last member of a
hunt group.
If a station is in DND or is forwarded to another
station, it is considered busy.
The buttons on the digital terminal are defined as
shown below when entering the Hunt Group pro-
gramming area.
1, 0 1““NTmcuPd.501, A I1 
wzMh-r(iRWP45,I n s ~’
1’ E 3HUMGROUP13 D I’
1. R 1HUNrGRc4JPdSO/74 P ~.T 
5HWTQIOUP4LI15 0 ’
i YBHUNTGRWPd5516 H
1, u3H”NTOROUP45612 J
:, 1 * 1HUNTGflWPG718 K
-oesTAlKV4+‘LOTWL ’Description
PILOT HUNTING: Incoming CO, transferred CO,
and intercom calls can be directed to a pilot number
of a hunt group. The system will search sequentially
(in the order the extensions were entered in the
database programming) for an idle station in the
group and will ring that station. Calls directly to
stations (by calling the extension number) within the
hunt group will not hunt but receive 
tail progress
tones from the extension.
STATION HUNTING: Incoming CO, transferred CO,
and intercom calls that are presented to a busy, or
DND station, that is a member of a Station Hunt
group, will search sequentially (in the order the ex-
tensions were entered in database programming) for
an idle station in the group and will ring that station.
Calls will still be allowed to be directed to the groups
pilot number for pilot type hunting.
61 O-42Issue 1, March 1994 
						

							STARPLUS @ Si’D 4896
Digital Key Telephone SystemSYSTEM PARAMETERS PROGRAMMING
MISC. SYSTEM PARAMETERS (Cont’d)
610.17LOCAL NUMBER/NAME TRANSLA-
TION TABLE
Programming Steps
If changes need to be made to Local Number/Name
Translation Table:
1. Press FLASH and dial 
[55]. The following
message is shown on the display phone:
Where:
- XXX= Table Number 300-499
- ###= Route Number 000-l 99
2. The ROUTE NUMBER LED is lit. Enter the
three-digit Route Number (000-l 99) from
what was entered in program code, 
FLASH
43.To erase a current phone number and name entry:
1.Press the CLEAR ENTRY flexible button (But-ton 
#4) to clear an entire phone number and
name from the current index.
2.Press the NEXT TABLE flexible button (But-
ton 
#18) to advance to the next index and
continue entering information into the transla-
tion table, or
3.Press the PREV TABLE flexible button (But-
ton 
#19) to go back to a previous index that is
already programmed.
To locate an existing index for editing:
1. Press the TABLE NUMBER flexible button
(Button 
#20). The following message
shown on the display phone:isENTER TABLE NUMBERDescription
An administerable table in the KSU provides a local
translation from a received calling number to a
name. This is administerable by the customer from
the attendant console position. This table is also
shared by the 
ICLID features. In cases of conflict
between the name delivered from the CO and that
in the local translation table, the local translation
table shall rule. 200 entries are provided in this table
for the 
Starplus SPD 4696 system.
The buttons on the digital terminal are defined as
shown below when entering the Local Num-
ber/Name Translation programming area:
If a match Is found between a number in thetransiatlon tabbandan incomingcaN record, thetranslatedname Is displayedan&arstoredin the /unanswered call table.!
/
Entry of phone numbers and names from a !
terminal require keystrokes corresponding to a
keyset keystroke. Example: to enter a “I ” fromthe terminal, an entry of “l#” is required or to 1
enter an “A-,the terminal programmer must I
enter “219Related Programming: Refer to Sec. 640.1, 
ICLIDProgramming for additional information about ICLID
features.
2.Enter a three-digit number which corresponds
to the table numbers 300-499.
3.Press the HOLD button to complete the entry.issue 1, March 1994
61 O-43 
						

							SYSTEM PARAMETERS PROGRAMMINGSTARPLUS @ SPD 4696
Digital Key Telephone SystemMISC. SYSTEM PARAMETERS (Cont’d)
LOCAL NAME TRANSLATION (Cont’d)
Programming Steps
To program a phone number into the Local Num-
ber/Name Translation table:
1. Press the PHONE NUMBER flexible button
(Button 
#2) to enter the desired phone num-
ber into the translation table. Maximum lengthof phone number is 
lCdigits, including hy-
phens. Numbers entered must be in the for-
mat: 
1-602-XxX-xXxX.A 
=21
B=22C 
=23D 
=31E 
=32
F 
=33G 
=41H 
~42I 
=43J 
=51
K=52L 
=53l-
/
!
I
L-
M =61N 
=620 
=63
P =71Q 
=74
R =72s 
=73
-I- =81U 
=82
V =83w 
=91x 
=92
Y =93z 
=94Ii
1 =l#2 
=2#
3=3#
4=4##
5=5#
6=6#7 
=7#8 
=8#9 
=9#0 
=O#
Space 
=l 1
: 
=12
-=13
’ =14
IL co1
, =02? 
=03
I =04
! =*1
$ =‘2
& =*4* -*#
( =#l) 
=#2
+ =#3
= =#4
# =##
1
J
2.Press the HOLD button to update the data-
base. The BACK SPACE flexibie button (But-
ton 
#5) can be used to erase the current
number to correct for errors.
Example:
*If 602443 is entered in the translation tablewith a route number, any call received from
ICLID will be routed per this partial entry. It
is important to note that if a partial entry is
inserted in the table, entries that begin withthe partial entry, such as 602-443-6000 will
cause confusion, Call in this scenario can
be routed per either entry depending on the
search. This is considered a duplicate entryand should be avoided. It should also be
noted that calls will still require exact en-
tries therefore a caller entered number of
602443 needs a separate route entry from
602-443 since there is no dash.Description
An option has been added to the Local Num-
ber/Name translation table to route an ICLID or
Caller Entered ID Digits 
,based on a partial compare
with the number entered in the translation table.
The Guaranteed Message announcement provides
a means to force incoming callers to an an-
nouncement before being placed into an ACD
Queue or routed to an agent. The outside callers are
presented with a message before being routed to the
ACD Group. Agents in an ACD Group with a Guar-
anteed Message enabled will receive incoming call-
ers only after the caller has heard the designated
recorded announcement in its entirety, or after the
incoming caller dials up to 14 digits followed by a
pound 
(#). These digits will be inserted as ICLID
incoming number identification.
If the Guaranteed Message announcement is pro-
grammed in Admin, incoming ACD calls will be
routed to the Guaranteed Message RAN before
going to the ACD Group. If the ICLID option is
selected, digits received before the announcement
time-out will be captured and inserted as incoming
ICLID number information.
When the ICLID option is selected, a 
[#] will be
recognized as a termination of the announcement
and a 
[+] will be recognized as an entry error. An
entry error will cause the ICLID number to be re-
moved and the incoming caller can re-enter his
phone number.
67 O-44Issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemSYSTEM PARAMETERS PROGRAMMING
MISC. SYSTEM PARAMETERS (Cont’d)
LOCAL NAME TRANSLATION (Cont’d)
Programminq Steps ~
To program a name into the translation table:
1.Press the NAME flexible button (Button #3) toenter the desired name into the translation
table. Maximum length is 24-characters.
A 
=21
B=22
C =23D 
=31
E =32
F 
=33
G 
=41H 
=42
I 
A.3J 
$1:  
K=52~  
L=53
7-M ~61N 
=620 
=63P 
=71
cl =74
R =72s 
=73T 
=81
U 
=82
V =83w 
=91x 
=92
Y =93z 
=941 
=I#2 
=2#3 
=3#
4=4#
5=5#
6=6#/7 
=7#8 
=8#9 
=9#0 
=O#
Space 
=1 1
: 
=i2
-=13
’ =14
TI
/
I
1
/
-
‘6 =Ol j
, 
=02 j
? 
=03j
/=04 /
! 21 /
$=‘2 /
& =*4 i
* 
=*$#
(=#-I ;
) 
=#2 I
+ 
=#3
= =#4
# =##
2.Fress the HOLD button to update the data-
base. The BACK SPACE flexible button (But-
ton 
#5) can be used to erase the current letter
to correct for errors.Description
The Guaranteed Message announcement provides
a means to force incoming callers to an an-
nouncement before being placed into an ACD
Queue or routed to an agent. The outside callers are
presented with a message before being routed to theACD Group. Agents in an ACD Group with a Guar-
anteed Message enabled-will receive incoming call-
ers only after the caller has heard the designated
recorded announcement in its entirety or after the
incoming caller dials up to 14 digits followed by a
pound 
(#). These digits will be inserted as ICLID
incoming number identification.
If the Guaranteed Message announcement is pro-
grammed in Admin, incoming ACD calls will be
routed to the Guaranteed Message RAN before
going to the ACD Group. If the ICLID option is
selected, digits received before the announcement
time-out will be captured and inserted as incoming
ICLID number information.
When the ICLID option is selected, a [#] 
wiil be
recognized as a termination of the announcement
and a 
[;ic] will be recognized as an entry error. An
entry error will cause the ICLID number to be re-
moved and the incoming caller can re-enter his
phone number.
Issue 1, March 1994
61 O-45 
						

							STARPLUS @ SPD 496
Digital Key Telephone SystemTABLE OF CONTENTS FOR SECTION 620
SECTION 620
620.1
CO LINE AlTRIBUTES PROGRAMMING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .620-l
INTRODUCTION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .620-l
A.
B.c.
D.
E.
F.
G.
H.
I.
J.
K.
L.
M.
N.
DTMF/Dial Pulse Programming.....................................................620-2
CO/PBX Programming....................................................................620-2UNA Programming
.........................................................................620-3
DISA Trunk-to-Trunk (Per CO Line)
..............................................620-3
Privacy
...........................................................................................620-4
Loop Supervision Programming
....................................................
620-S
DISA Programming........................................................................620-6
Flash Timer Programming
.............................................................620-7
tine Group Programming
..............................................................620-7
Class of Service (COS) Programming
...........................................620-8
CO Line Ringing Assignments
.......................................................620-9CO Line Identification Display
......................................................620-I 0
Trunk Direction
............................................................................620-l 1Ring Delay Timer.........................................................................
620-l 1
620.2
620.3DIAL PULSE PARAMETERS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .620-12
FLEXIBLE PORT ASSIGNMENT FEATURE
. . . . . . . . . . . . . . . . .a . . . . . . . . . . . . . ..I............ ,520-I 3
Issue 1, March 1994
620-i 
						

							STARPLUS @ Sf’D 4896
Digital Key Telephone SystemCO LINE AlTRIBUTES PROGRAMMING
SECTION 620
CO LINE 
AlTRIBUTES PROGRAMMING
620.1INTRODUCTION
Programming Steps
If the system is in the programming mode, continue
using the program codes. 
If starting to program here,
enter the programming mode. Refer to Sec. 600.2,
Program Mode Entry (Key Station).
If any CO line features are to be changed:
a. Press FLASH and dial 
[40]. The following mes-
sage is shown on the display phone:
b. Enter a four-digit number for the range of lines
being programmed. If only one line is being
programmed, enter that number twice (0101).
c. Press the HOLD button to save the entry. Con-
firmation tone is heard and the display will now
update. Flexible button 
#20 (New Range) will
be lit. The following message is shown on the
display phone to indicate current programming
of that line or group of lines.
Where:
- XX-XX = CO Line Range (01-48)
- DT = DTMF or Dial Pulse
- CO = Line Type, CO or PBX
- UNA = Universal Night Answer enabled
- C = DISA/Trk-to-Trk enabled
- P = Privacy feature enabled
- LSX = Loop Supervision
- DSX = Type of DISA options
- FLXX = Flash Timer
- GRPX = CO Line Group
- COSX =CO Line Class of Service
DescriptionThis section describes the procedures and steps
necessary to program CO Line attributes. When
entering the CO tine attributes portion of the data-
base, the programmer may decide to enter informa-
tion for either a range of CO lines or one specific CO
Line.Range programming allows the programmer to
change a specific parameter or a few parameters for
an entire range of CO Lines leaving intact the re-
maining data fields that do not require change.
Those data fields will continue to operate with the
previously programmed data. For example if CO
lines are programmed into several CO line groups
with different Class of service etc... but it is desired
to enable Loop Supervision (SUPV) on all CO Lines
the programmer may enter as the range 
ALL CO
lines (01-48) and enable loop supervision, then exit
programming. This will enable loop supervision for
all CO lines leaving intact the various CO line group
programming and COS data for the range.
The buttons on the digital terminal are defined as
shown below when entering the CO Line Attribute
programming area.
10 PLMCOSNEWRANGEa? ; j
- Button #17 [Ring Display] will display the
ringing assignments for the CO line.
- Button #18 [Next Entry] will take you to the
next higher CO line.
- Button #I 9 [Previous Entry] will take you to
the next lower CO line.
- Button #20 [Select Range] will prompt for a
new CO Line range.
Issue 1, March 1994
620-l 
						

							CO LINE AlTRIBUTES PROGRAMMING
STARPLUS @ SPD 4896
Digital Key Telephone System
CO LINE 
AlTRIBUTES (Cont’d)A. 
DTMF/Dial Pulse Programming
1.
2.Programming Steps
Press the 
DTMFIDIAL PULSE flexible button
(Button 
#l). This feature will toggle on and off
with each depression, and the display will
update with each depression.
l LED on = DTMF enabled
. LED off= Dial Pulse enabled
Press the HOLD button to save the entry.
Confirmation tone is heard.
B. 
CO/PBX Programming
Programming Steps
1.Press the CO/PBX flexible button (Button #2).This feature will toggle on and off with each
depression, and the display will update with
each depression.
0 LED on = CO type is enabled
0 LED off= PBX is enabled
2. Press the HOLD button to save the entry.
Confirmation tone is heard.Description
DTMF/DIAL PULSE. Each individual outside line
can be programmed to be either DTMF (tone) or dial
pulse. When a line is assigned as dial pulse, you canprogram the break/ make ratio and dial speed.
Default: By default, all lines are set for DTMF.Related Programming: Refer to Sec. 620.2, Dial
Pulse Parameters; and Sec. 610.1, System Timers,
CO Ring Detect Timer.
Description
CO/PBX. Each individual outside line connected to
the system may be programmed as either a CO or
PBX line. Also use the PBX mark when identifying
Centrex lines.Default: By default, all lines are assigned as CO
lines.Related Programming: Refer to Sec. 610.7, PBX
Dialing Codes; Sec. 610.1, System Timers, CO RingDetect Timer; Also refer to Sec. 620.1, CO Line
Programming, Flash Timer Programming later in this
section.620-2
Issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone System
CO LINE 
AlTRIBUTES PROGRAMMING
CO LINE ATTRIBUTES (Cont’d)
C. UNA Programming
Programming Steps
1. Press the UNA flexible button (Button 
#3).This feature will toggle on and off with each
depression, and the display will update with
each depression.
l LED on = UNA is enabled
l LED off= UNA is disabled
2. Press the HOLD button to save the entry.
Confirmation tone is heard.Description
UNA. If a iine is marked UNA, and if the system is in
night service mode and if UNA is enabled in system
parameters, then 
when ‘a CO line rings into the
system, a ring tone is generated over all external
page zones.
Default: By default, UNA is enabled
Related Programming: Refer to Sec. 610.2,
System Features Programming, External Night
Ring; and Sec. 610.9, Relay/Sensor Programming.
D.DISA Trunk-to-Trunk (Per CO Line)
Programming Steps
If the CO line 
DISA Trunk-to-Trunk (Conference)
attributes is to be changed:
1.Press the DISA IRK-TO-TRK flexible button
(Button 
#4). This feature will toggle on and off
with each depression, and the display will
update with each depression.
l LED on = 
DISA Trunk-to-Trunk is enabled
(a 
“c” is displayed)
l LED off = 
DISA Trunk-to-Trunk is disabled
2. Press the HOLD button to save the entry.
Confirmation tone is heard.Description
DISA TRK-TO-TRK. The DISA Trunk-to-Trunk (or
Conference) mark on the CO line governs a 
DISA
callers ability to access other outside lines. CO linesmust have 
DISA Trunk-to-Trunk enabled to allow a
DISA caller to establish an outgoing trunk-to-trunk
connection. This allows for specific CO line access
restriction on 
DISA calls.
A station with conference enable will be allowed to
initiate a Conference on CO lines regardless of the
CO line 
DISA Trunk-to-Trunk marking.
Default: By default, 
DISA Trunk-to-Trunk is enabled
for all CO lines.
Related Programming: Refer to Sec. 630.1, StationAttributesProgramming,
Conference
Enable/Disable (Per Station).
The CO line 
DISA Trunk-to-Trunk flag affects a DISA callers ability to access outgoing CO
lines as shown in the following table:
Incoming 
DISA Trunk
T-t-T Enabled ’
T-t-T Disabled )Trunk DISA caller attempts to access
T-t-T EnabledT-t-T Disabled
Call Allowed iCall Denied
Call Denied
Call Denied
Issue 
1, March 1994
6203 
						

							CO LINE AlTRIBUTES PROGRAMMING
STARPLUS @ SPD 48%
Digital Key Telephone SystemCO LINE 
AlTRIBUTES (Cont’d)
E. Privacy
Programming Steps
If CO Line privacy is to be changed:
1. Press the PRIVACY flexible button. (Button
#5. This feature will toggle on and off with
each depression, and the display will update
with each depression.
l LED on = Privacy is enabled
l LED off = Privacy is disabled
2. Press the HOLD button to save the entry.
Confirmation tone is heard.Description
PRIVACY. If desired, the system can be pro-
grammed to eliminate CO Line privacy, allowing
another station to join in on existing outside line
conversations.
Stations must have a direct CO line appearance
to join CO line conversations in progress.
A station must also have Privacy disabled before
the system will allow that station to enter into an
existing conversation.
If privacy is disabled and a station joins an existingcall, a programmed warning tone will be pre-
sented to both parties prior to actual cut-thru.
When privacy is disabled, up to three other sta-
tions may join in on an existing conversation.
Default: By default, Privacy is enabled for all CO
Lines.Related Programming: Refer to Sec. 610.3,
Additional System Features, Privacy Release Tone
Option for disabling of the conference tone. Also
refer to Sec. 630.1, Station Attributes Programming,
Privacy (Per Station) option and Sec. 630.2, Page
“B” Programming, Flexible Button Programming for
button assignments.
The CO line Privacy flag affects a station users ability to access CO lines already engaged in
conversation by another station in the system as shown in the following table:
Station Attempting to/CO Line In use by another Station
Access CO LineI!
I
IPrivacy EnabledPrivacy Disabled
I
Privacy EnabledPrivatePrivate
(No Cut-through) ;(No Cut-through)
Privacy DisabledI
PrivateI
IPrivacy Released
/
(No Cut-through) /
(Cut-through Allowed)
620-4
Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone System
CO LINE 
AlTRIBUTES (Cont’d)
F.Loop Supervision ProgrammingProgramming Steps
1.Press the LOOP SUPV flexible button (8utton
#6).
2.Enter a one-digit timer value on the dial pad
between 1 and 9 which corresponds to 
lOO-
900 msec.3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
1
CO LINE A-ITRIBUTES PROGRAMMINGDescription
LOOP SUPV. Loop supervision is used primarily
with 
DISA, Voice Mail/Auto Attendant and with un-
supervised conference applications. It provides the
system with the ability to detect when loop current
has been broken and an outside line is no longer
being used. To determine timer value for loop super-
vision, consult your 
local.serving central office for
type and duration of loop supervision signal.
It is recommended that Loop Supervision be en-
abled, especially when connecting a Voice Mail or
Auto Attendant to the Starplus Digital Key Telephone
Systems.
Default: By default, Loop Supervision is disabled for
all CO Lines.Related Programming: Refer to Sec. 610.1,
System Timers, CO Ring Detect Timer; Sec. 620.1,
CO Line Programming, 
DISA Programming; Sec.
655.1, Voice Mail Groups (VM), and Sec. 655.2,
Voice Mail Outpulsing Table.
Issue 1, March 1994620-5