Home > Vodavi > Communications System > Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

Add to Favourites
    Download as PDF Print this page Share this page

    Have a look at the manual Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 60 Vodavi manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    View all the pages
    Page
    of 543
    Add page 1 to Favourites
    image text
    Enable zoom 
    							--T-----’
‘1-.,
. .
,’ .i,*---,‘I1.:-,,, , .< 1 . ..‘.,-.T ,., ..’
: -,,”I..; ’ ._.-.-: _.,’...’.’ iT’.;: -.,: I J ,”“1: _ - ;’ ’ ; ;!:I_ ,”,.:_. .:‘..-:_,.-.: ..,’
‘....,
.,., ,.,,. .,: :..‘.:1.,,., .r ‘, .:::.y,,/ ,_ : i,‘i. :..15, ;..., ,..,“,:.,/ >l _-,‘.,..
,:, ., . . __,_I‘,.-.:‘.‘.._. ,, ., . .-,/ . ,. . ..,,. :,,,\ . . _ ,.,.‘.. - ,, :A. .’:, .,,. ..I; ,, .-_,-I -,
    Add page 2 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4696
Digital Key Telephone SystemQUICK REFERENCE TABLE OF CONTENTSSECTION 100
SECTION 200
SECTION 210
SECTION 220
SECTION 300
SECTION 305
SECTION 310
SECTION 320
SECTION 400
SECTiON 500
SECTlON 600
SECTION 610
SECTION 620
SECTlON 630
SECTlON 640
SECTION 645
SECTION 650
SECTiON 655
SECTlON 660
SECTION 665
SECTION 670
SECTION 675
SECTION 700
SECTION 800
APPENDIX A
APPENDIX B
APPENDIX CQUICK REFERENCE TABLE OF CONTENTS
INTRODUCTION
.........................................................................................100-lKEY STATION FEATURE DESCRIPTION
.............................................200-lSINGLE LINE TELEPHONE FEATURE DESCRIPTION
.......................210- 1
AlTENDANT FEATURE DESCRIPTION...............................................220-ISTATION FEATURE OPERATION
..........................................................300-l
.BASIC KEYSET FEATURE OPERATION..............................................305-lSLT FEATURE OPERATION
....................................................................31 o-1ATTENDANT FEATURE OPERATION
...................................................320-lGENERAL DESCRIPTION
........................................................................400-lINSTALLATION
...........................................................................................500-lCUSTOMERDATA
BASEPROGRAMMING.........................................600-ISYSTEM PARAMETERS PROGRAMMING
..........................................610-lCO LINE 
AlTRIBUTES PROGRAMMING.............................................620-lSTATION Al-TRIBUTES PROGRAMMING
............................................630-l
ICLlD PROGRAMMING.............................................................................640-lAUTOMATIC CALL DISTRIBUTION (ACD)
...........................................645-lUNIFORM CALL DISTRIBUTION (UCD)
................................................650-lVOICE MAIL GROUPS (VM)
.....................................................................655-lEXCEPTION TABLES PROGRAMMING
................................................660-lLEAST
COSTROUTING(LCR)PROGRAMMING...............................665-lINITIALIZE DATABASE PARAMETERS
................................................670-l
PRlNTlNG SYSTEM DATABASE PARAMETERS...............................675-lSYSTEM CHECK-OUT
-................................................................................700-lMAINTENANCE AND TROUBLESHOOTING
.......................................800-l
CUSTOMERDATABASEPROGRAMMING..............................................A-lDIGITAL SYSTEMS PART NUMBERS
.......................................................B-l
ICLlDGENERALDESCRIPTION.................................................................C-l
Issue 1, March 1994i
    Add page 3 to Favourites
    image text
    Enable zoom 
    							TABLE OF CONTENTS
SECTION 100
100.1
100.2
100.3
100.4
100.5
SECTION 200
200. I
200.2
200.3
200.4
200.5
200.6
200.7
200.8
200.9
200.10
200.11
STARPLUS @ Sf=D 4696
Digital Key Telephone SystemTABLE OF CONTENTS
INTRODUCTION
..........................................................................................100-l
PURPOSE.......................................................................................................100-l
REGULATORY
INFORMATION(U.S.A.).......................................................100-I
A.TelephoneCompanyNotification...................................................100-I
8.Incidence of Harm..........................................................................
100-l
C.ChangesinService........................................................................100-l
D.MaintenanceLimitations................................................................100-l
E.Notice of Compliance.....................................................................100-l
F.HearingAidCompatibility......................................I........................100-l
G.OPXCircuit....................................................................................100-l
REGULATORY
INFORMATION(CANADIAN)............................................... l OO-2
A.Notice.............................................................................................100-2
B.ExplanationofLoadNumber..........................................................100-2
C.Maintenance Limitations................................................................100-2
D.Noticeof Compliance.....................................................................100-2
E.OPXCircuit....................................................................................100-2
UUCSASAFETYCOMPLIANCE...................................................................100-2TOLL
FRAUDDISCLAIMER..
.........................................................................100-3KEY STATION FEATURE DESCRIPTION
..............................................200-I
ACCOUNT
CODES.........................................................................................200-lATTENDANT RECALL....................................................................................200-I
AUTOMATICCALL BACK TIMER..................................................................200- 1
AUTOMATICCALLDISTRIBUTION(ACD)....................................................200-l
A.Agent Positions
..............................................................................200-l
B.Alternate ACDGroup Assignments................................................200-l
C.GroupMemberStatus....................................................................200-2
D.IncomingCODirectRinging...........................................................200-2
E.No-Answer Recall Timer................................................................200-2
F.No-Answer Retry Timer..................................................................200-2
G.Overflow Station Assignments.......................................................200-2
H.Recorded Announcements(RAN)..................................................200-2
I.GuaranteedMessage Announcement...........................................200-2
J.Supervisor Positions......................................................................200-2
K.Supervisor/Agent Calls inQueueDisplay......................................200-3-
L.ACD Event Trace...........................................................................200-3AUTOMATIC LINE ACCESS.........................................................................
.200-3AUTOMATIC NIGHT SERVICE.....................................................................
.200-3AUTOMATIC PAUSE INSERTION WITH SPEED DIAL..
...............................200-3AUTOMATIC PRIVACY
..................................................................................
200-3AUTOMATIC SELECTION.............................................................................
.200-3BACKGROUND MUSIC.................................................................................
.200-3BATTERY BACK-UP
(MEMORY)...................................................................200-3
iiIssue 1, March 1994
    Add page 4 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4696
Digital Key Telephone SystemTABLE OF CONTENTS
200.12
200.13
200.14
200.15
200.16
200.17
200.18
200.19
200.20
200.21200.22
200.23
200.24
200.25200.26
200.27
200.28200.29
200.30
200.31
200.32200.33
200.34
200.35200.36
200.37
200.38BUSY
tAMPFIELD(BLF)..............................................................................200-3CALL ANNOUNCE
-PRIVACY......................................................................200-3CALL BACK....................................................................................................
200-4CALLCOSTDISPLAY
FEATURE..................................................................200-4CALL
FORWARD:PRESET...........................................................................200-4
A.Preset CallForward - ACDGroups..............................................200-4
B.Preset CallForward-Hunt Groups...............................................200-4
C.Preset CallForward-Off-Net........................................................200-4
D.Preset CallForward-Stations.......................................................200-4
E.Preset CallForward - UCD Groups......................;........................200-4
F.Preset CallForward-VMGroups..................................................200-4CALL
FORWARD:STATION.........................................................................200-4
A.CallForward- AllCalls..................................................................200-4
B.CallForward-Busy.......................................................................200-5
C.CallForward-Busy/No Answer.....................................................200-5
D.CailForward-No Answer..............................................................200-5
E.CallForward- Off-Net....................................................................200-5CALLPARK.
...................................................................................................
200-5CALL
PICK-UP:..............................................................................................200-5
A.Directed Call Pick-up.....................................................................200-5
B.GroupPick-up................................................................................200-5CALL TRANSFER
..........................................................................................
200-5CALLERENTERED
ICLIDDIGITS................................................................200-5
CALLINGSTATIONTONEMODE OPTION..................................................
200-5CAMP-ON.......................................................................................................
200-6CAMP-ONRECALL........................................................................................
200-6CANNEDTOLL
RESTRICTION.....................................................................200-6
CENTREXCOMPATIBILITY..........................................................................200-6
A.Flex ButtonProgramming..............................................................200-S
8.Off-Hook Preference......................................................................200-6
C.PrivateLine Appearance...............................................................200-6
D.ProgrammableFlash Timer...........................................................200-6
E.Programming %“, %‘I, and Hook-Flashes into Speed Dial............200-6
CENTREX/PBX TRANSFER..........................................................................200-6CHAININGSPEED
BINS...............................................................................200-6CO LINE ACCESS.........................................................................................
200-6
COLINECLASS
OF SERVICE......................................................................200-6
COLINE CONTROL (CONTACT)..................................................................200-7
COLINEGROUPS.........................................................................................200-7
COLINEIDENTIFICATION............................................................................200-7
COLINEINCOMINGRINGINGASSIGNMENT.............................................200-7
COLINELOOPSUPERVISION.....................................................................200-7
COLINEQUEUE...........................................................................................200-7
COLINERINGING
OPTIONS........................................................................200-7
CORINGDETECT.........................................................................................200-7
Issue 1, March 1994
. . .ill
    Add page 5 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4696
TABLE OF CONTENTS
Digital Key Telephone System
200.39
CONFERENCE
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..a...... . . . . . . . . . . . . . . . . . . .200-7
A.AddOnConference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-7
6.Multi-Line Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200-7
C.UnsupervisedConference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200-8200.40
200.41
200.42,
200.43200.44
200.45200.46
200.47
200.48
200.49
200.50
200.51CONFERENCEENABLE/DISABLE
..............................................................
.200-8DATA
FEATURE.............................................................................................200-8DATABASE
PRINTOUT
(DUMP)....................................................................200-8DATABASE
UPLOAD/DOWNLOAD...............................................................200-8DAY/NIGHT CLASS
OFSERVICE(COS)......................................................200-8DEFAULT
BlJlTONMAPPING......................................................................200-8DIAL BY NAME
..............................................................................................
.200-8DIAL
PULSESENDING..
................................................................................200-8DIALING PRIVILEGES
..................................................................................
.200-8DIRECT INWARD SYSTEM ACCESS (DISA)
................................................200-8
A.CO Line Group Access................................................................200-l 1
B.Programmable Access
.................................................................200-l 1
C.Station Access.............................................................................200-l 1
D.Trunk-to-Trunk,..............................................................................200-l 1
E.DISA Call Forwarding....................................................................200-l 1DIRECT STATION SELECTION
...................................................................200-l 1DIRECTED CALL PICK-UP
.........................................................................
.200-l 1
A.Call Pick-up 
- Station....................................................................200-l 1
B.CallPick-up - ACD/UCDGroups..................................................200-l 1200.52
200.53200.54
200.55DIRECTORY DIALING
.................................................................................
.200-l1DISABLE OUTGOING CO LINE ACCESS
...................................................200-l 1DISTINCTIVE RINGING (User Selectable)
..................................................
.200-l 1
DO NOT DISTURB (DND)............................................................................200-l 1
A.One-TimeDoNotDisturb(DND)................................................,200-l 2
200.56
200.57
200.58
200.59200.60
200.61200.62
200.63200.64
200.65
200.66200.67
200.68
200.69
200.70
200.71200.72
200.73DTMF SENDING
...........................................................................................700-l 2 .
EMERGENCY TRANSFER...........................................................................
200-l 2
ENDTOENDSIGNALING...........................................................................200-12EXCLUSIVE HOLD......................................................................................
200-l 2
EXECUTIVE OVERRIDE
..............................................................................200-l 2
EXECUTIVE/SECRETARY TRANSFER
......................................................200-l 2EXTERNAL NIGHT
RINGING..
.....................................................................200-12
FLASH...........................................................................................................200-l 2
FLASH ON INTERCOM................................................................................200-l 2
FLASH RATES (Programmable)
- ....................................................................200-l 2FLASH WITH SPEED DIAL
.........................................................................
.200-l 2FLEXIBLE 
A-iTENDANT...............................................................................200-l 3FLEXIBLE BUTTON ASSIGNMENT
.............................................................200-13FLEXIBLE PORT ASSIGNMENTS
...............................................................200-l 3FORCED ACCOUNT CODES
.....................................................................
.200-13FORCED LEAST COST ROUTING (LCR)
...................................................200-l 3GROUP CALL PICK-UP
..............................................................................
.200-l 3GROUP LISTENING
....................................................................................
.200-l 3
ivIssue 1, March 1994
    Add page 6 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4896
Digital Key Telephone System
TABLE OF CONTENTS
200.74
200.75
200.76200.77
200.78
200.79
200.80
200.81
200.82
200.83200.84
200.85
200.86200.87
200.88
200.89200.90
200.91
200.92
200.93200.94
200.95
200.96HANDSETRECEIVER
GAIN.......................................................................200-13HEADSET COMPATIBILITY........................................................................
200-13HEADSETMODE.........................................................................................
200-14HEARING AID COMPATIBLE
..................I...................................................200-I 4HOLD PREFERENCE..................................................................................
200-14
HOLDRECALL.............................................................................................200-14
HOTLINE/RINGDOWN...............................................................................200-14
HUNTGROUPS...........................................................................................
200-14
A.Hunt Group Chaining...................................................................200-l 4
B.Pilot Hunting...............................................................................200-l 4
C.StationHunting............................................................................200-l 4
ICLIDFEATURE...........................................................................................200-l 4
A.CallingNumber/NameDisplay.....................................................200-14
8.IncomingNumber/Name for SMDRRecords...............................200-14
C.Unanswered Call Management...................................................200-l 5IDLE SPEAKER MODE................................................................................
200-l 5
INCOMING CO LINES OFF-NET FORWARD (VIA SPEED DIAL)..............200-15INTERCOM CALLING..................................................................................
200-7 5INTERCOM SIGNALING SELECT...............................................................
200-l 5
KEYSET SELF TEST...................................................................................200-I 5
LAST NUMBER REDIAL (LNR)...................................................................200-l 5LCD INTERACTIVE DISPLAY.....................................................................
200-I 5LEAST COST ROUTING (LCR)...................................................................
200-l 5
A.3-Digit Table................................................................................200-l 5
8.B-Digit Table (Office Codes)........................................................200-l 6
C.RouteList Tables.........................................................................200-l 6
D.Insert/DeleteTables.....................................................................200-l 6
E.Weekly Time Tables....................................................................200-l 6
F.Daily Start Time Tables...............................................................200-I 6
G.ExceptionTables.........................................................................200-l 6
H.DefaultLCRDataBase...............................................................200-l 6
I.LCRRouting for ToilInformation................................................200-l 6LOCAL NUMBER/NAME TRANSLATIONTABLE.......................................
200-l 6LOOP 
BUTTON CO LINE ACCESS.............................................................200-l 6MEET ME PAGE..........................................................................................
200-l 6MESSAGE WAITING...................................................................................
200-l 6MESSAGE WAITINGREMINDER TONE..
:,...............................................
200-16MESSAGES 
- PERSONALIZED..................................................................200-I 7
A.Date and Time Entry toPersonalizedMessage(s)......................200-l 7
B.Messages - Custom.....................................................................200-I 7
C.Personalized Message Code ona Flex Key..
..............................200-l 7
200.97
200.98
200.99200.100
MUSICONHOLD.........................................................................................200-17MUTE KEY...................................................................................................
200-l 7NAME IN DISPLAY......................................................................................
200-I 7
NIGHTSERVICEFEATURE........................................................................200-17issue 1, March 1994
V
    Add page 7 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4696TABLE OF CONTENTS
Digital Key Telephone System
200.101NIGHTSERVICEMODE..............................................................................200-17
A.Automatic Night Mode Operation
.................................................200-l 7
B.External Night Ringing
.................................................................200-17
C.Manual Operation
.........................................................................200-17
D.Night Class of Service (COS)
.......................................................200-l 7
E.Night Ringing Assignments..........................................................200-17
F.UniversalNight Answer (UNA).....................................................200-l 8
G.WeeklyNight
ModeSchedule..
....................................................200-18
OFFHOOKVOICEOVER..
.........................................................................
.200-l 8OFF-HOOK PREFERENCE
.........................................................................
.200-l 8
A.Auto Feature Access.....................................................................200-18
B.AutoLine Access.........................................................................200-l 8
C.HotLine/RingDown.....................................................................200-l 8
D.Intercom Access...........................................................................200-18
E.User Programmable Preference..................................................200-18
OFF-HOOK SIGNALING...............................................................................200-18OFF-PREMISE EXTENSIONS (OPX)
.........................................................
.200-l 8ON-HOOK DIALING
......................................................................................
200-18ON LINE PROGRAMMING
...........................................................................
200-l 8PAGE/RELAY CONTROL
.............................................................................
200-19
PAGING........................................................................................................200-19
A.External Paging............................................................................200-19
B.Internal Paging
.............................................................................200-19
C.Paging Access Restriction
...........................................................200-l 9
PAUSE TIMER..............................................................................................200-l 9PERSONALPARK..
.....................................................................................
.200-l 9
PBX
DIALINGCODES..
................................................................................200-19
POOLBUT-l-ONOPERATION......................................................................200-l 9PREFERRED LINE ANSWER
.....................................................................
.200-l 9PRIVACY RELEASE
....................................................................................
.200-l 9
A.Per CO Line Option......................................................................200-19
B.PerStationOption..
......................................................................200-20
PRIVATE LINE..............................................................................................
200-20PULSE-TO-TONE SWITCHOVER
...............................................................
.200-20RANGE PROGRAMMING
............................................................................
200-20RELEASE KEY
.............................................................................................
200-20
REMOTE ADMINISTRATION......................................................................200-2 0
A.Database Upload/Download- .........................................................200-2 0REMOTE SYSTEM MONITOR AND MAINTENANCE
.................................200-2 0
A.Remote System Maintenance......................................................200-2 0
B.Remote System Monitor...............................................................200-2 0SAVE NUMBER 
REDIAL (SNR)...................................................................200-2 1SINGLE LINE TELEPHONE (SLT) COMPATIBILITY
...................................200-2 1SPEAKERPHONE
........................................................................................200-2 1STATION CLASS OF SERVICE (COS)
........................................................200-2 1
200.102
200.103
200.104
200.105
200.106
200.107
200.108200.109
200.110
200.111
200.112
200.113
200.114
200.115
200.116
200.117
200.118200.119
200.12O
200.121
200.122
200.123
200.124
200.125
viIssue 1, March 1994
    Add page 8 to Favourites
    image text
    Enable zoom 
    							%ARPLlJS @ SPD 4696
Digital Key Telephone System
TABLE OF CONTENTS
200.126
200.127
200.128
200.129
200.130
200.131
200.132
200.133
200.134
200.135
200.136
200.137
200.738SECTION 210
210.1
210.2
210.3
210.4
210.5
210.6
210.7
210.8
210.9
210.10
210.11
210.12
210.13
210.14
210.15
STATIONMESSAGE DETAIL RECORDING(SMDR).................................200-21
STATIONRELOCATIONFEATURE............................................................200-21
STATIONSPEEDDIAL................................................................................200-21SYSTEMCAPACITY
...................................................................................
200-21
A.Up
to48x96Configuration...........................................................200-21SYSTEMHOLD............................................................................................
200-21SYSTEM
SPEEDDIAL.................................................................................200-21TEXT MESSAGING
(SilentResponse)........................................................200-21TOLL RESTRICTION
(TABLEDRIVEN)......................................................200-22TRANSFERRECALL
....................................................................................200-22UNIFORM CALL DISTRIBUTION
(UCD).....................................................200-22
A.Alternate
UCDGroupAssignments.............................................200-22
B.AutoWrap-Up w/Timer................................................................200-22
C.Available/UnavailableMode........................................................200-22
D.IncomingCODirectRinging........................................................200-22
E.No-AnswerRecallTimer..............................................................200-22
F.No-AnswerRetry Timer...............................................................200-22
G.OverflowStationAssignments.....................................................200-22
H.Recorded Announcements(RAN)...............................................200-22
I.Agent QueueStatusDisplay........................................................200-22UNIVERSAL NIGHT ANSWER
(UNA).........................................................200-23VOICE
MAILGROUPS(VM)........................................................................200-23
A.VMDisconnect Signal-Pass Thru..............................................200-23
B.VMIn-BandSignalingIntegration................................................200-23
C.VM Message Waiting Indication..................................................200-23
D.VMToneMode CallingOption.....................................................200-24
E.VM Transfer/Forward...................................................................200-24
F.VM Transfer withIDDigits..
.........................................................200-24VOLUME
CONTROLS.................................................................................200-24
SINGLE LINE TELEPHONE FEATURE DESCRIPTION.......................210- 1ACCOUNT
CODE..........................................................................................21 O-1
AUTOMATICLINEACCESS..........................................................................210-l
CALL FORWARD...........................................................................................210-l
CAMP
ON.......................................................................................................210-l
CONFERENCE..............................................................................................
21 O-lCONFERENCE 
/WITHPERSONAL PARK.......................................Tr...........21 O-1DIRECT OUTSIDE
LINEGROUP ACCESS..................................................210-l
DIRECT OUTSIDE
LINERINGING................................................................210-l
DIRECTED CALL
PICK-UP............................................................................210-I
DONOT DISTURB(DND)..............................................................................21 O-lGROUP CALLPICK-UP.................................................................................210-l
HANDSET RECEIVER
GAIN.........................................................................210-2
INTERCOMCALLING....................................................................................
210-2LOOP
INTERRUPTOPTION.........................................................................210-2MESSAGE WAITING/CALL
BACK.................................................................210-2Issue 1, March 1994vii
    Add page 9 to Favourites
    image text
    Enable zoom 
    							TABLE OF CONTENTSSTARPLUS @ SPD 4696
Digital Key Telephone System210.16
210.17
210.18
210.19
210.20
210.21210.22
210.23
SECTION 220
220.1
220.2
220.3220.4
220.5
220.6
220.7
220.8
220.9
220.10
220.11220.12
220.13220.14
220.15220.16
SECTION 300
300.1
300.2
300.3300.4
300.5
300.6
300.7
300.8
300.9MESSAGES.PERSONALIZED....................................................................
.21 O-2
A.Messages.Custom.......................................................................21 O-2NIGHTSERVICE...........................................................................................
.21 O-2OFF-HOOK
PREFERENCE............................................................................21 O-2PERSONAL
PARK..........................................................................................21 O-2
QUEUING.......................................................................................................21 O-2
STATIONSPEEDDIAL..................................................................................21 O-2SYSTEM
SPEEDDIAL.......................................................................:...........21 O-2TRANSFER....................................................................................................
.21 O-2
A-ITENDANT FEATURE DESCRIPTION................................................220-l
ATTENDANT DISABLE
OUTGOINGACCESS..............................................220-lATTENDANT
OVERFLOW.............................................................................220-lATTENDANT OVERRIDE..............................................................................
.220-lATTENDANT
POSITION................................................................................220-lATTENDANT
RECALL....................................................................................220-lAUTOMATIC
NIGHTMODE...........................................................................220-lHANDSET
RECEIVERGAIN..........................................................................220-l
INCOMINGCOLINEOFF-NET FORWARD..................................................220-jNIGHT SERVICE
FEATURE..........................................................................220-lTIME
ANDDATEPROGRAMMING...............................................................220-l
ATTENDANT SEARCH...................................................................................220-2BUSY LAMP
FIELDINDICATORS.................................................................220-2
DIRECTSTATIONCALLING..........................................................................220-2
MAPPINGOPTIONS......................................................................................220-2MESSAGES
.CUSTOM.................................................................................220-2
RELEASEKEY...............................................................................................220-2STATION FEATURE OPERATION
..........................................................300-l
INTRODUCTION.............................................................................................300-l
KEY TELEPHONE STATIONFEATURES.....................................................300-lANSWERING AN OUTSIDE CALL................................................................
.300-4
PLACINGANOUTSIDECALL ONHOLD......................................................300-4
ANSWERINGARECALL................................................................................300-4ACCOUNT
CODES........................................................................................,300-4
DISABLEOUTGOINGCOLINE ACCESS.....................................................300-4PLACING AN OUTSIDE CALL (Automatic Line Selection)
............................300-4
AUTOMATICCALL DISTRIBUTION(ACD)....................................................300-4
A.AgentLogin/LogoutFeature...........................................................300-4
B.ACDAgent “HELP”button.............................................................300-5
C.ACDCallQualification....................................................................300-5
D.ACDAgent Queue StatusDisplay
.................................................300-6
E.ACDAvailable/UnavailableMode..................................................300-6
F.ACD Overflow Station.Available/Unavailable Mode.....................300-6
G.SupervisorLogin/LogoutFeature..
.................................................300-6
H.Supervisor Monitor WithBarge-In..................................................300-7
I.Supervisor Queue StatusDisplay..................................................300-7
. . .VIIIissue 1, March 1994
    Add page 10 to Favourites
    image text
    Enable zoom 
    							STARPLUS @ SPD 4696
Digital Key Telephone System
TABLE OF CONTENTS
300.10
300.11
300.12300.13
300.14
300.15
300.16
300.17
300.18300.19
300.20
300.21300.22
300.23
300.24
300.25
300.26300.27
300.28
300.29
300.30
300.31
300.32
300.33300.34
300.35300.36
300.37
300.38300.39
300.40
300.41300.42
300.43
J.ACD Group Member Status
...........................................................300-8BACKGROUND MUSIC (Optional)
................................................................
300-8AUTOMATIC SELECTION.............................................................................
300-8CALL BACK
.....................................................................................................300-8CALL FORWARD: STATION
.........................................................................
300-9
A.Call Forward - All Calls..................................................................300-9
B.Call Forward - No Answer
..............................................................300-9
C.Call Forward - Busy.......................................................................300-9
D.Call Forward - Busy/No Answer.....................................................300-9
E.Call Forward - Off-Net (via speed dial)........................................300-10
F.CallForward- ACD or UCD Groups............................................300-l 0
G.CallForward- Voice MailGroups................................................300-10
H.CallFonnrard-HuntGroups.........................................................300-l 1CALL FORWARD: PRESET
.........................................................................
300-l 1CALL FORWARD: CO LINES......................................................................
300-l 1
A.Incoming CO Lines Off-Net (via speed dial)................................
300-l 
1
CALLINGSTATIONTONEMODE OPTION................................................300-l 1CALL PARK..................................................................................................
300-l 1CALL PICK-UP: GROUP
..............................................................................
300-12CALL TRANSFER........................................................................................
300-l 2TRANSFERRING CO CALLS TO A STATION FORWARDED TO 
VM.......300-12
CAMP-ON.....................................................................................................300-12CO LINE ACCESS.......................................................................................
300-l 3CO LINE QUEUING.....................................................................................
300-l 3
CONFERENCE COMBINATIONS
................................................................
300-13DATA FEATURE..........................................................................................
300-13DIAL BY NAME............................................................................................
300-14DIRECTED CALL PICK-UP..........................................................................
300-I 5DIRECTORY DIALING 
- Stations
.................................................................
300-l 5DIRECT INWARD SYSTEM ACCESS (DISA)
.............................................
300-l 6
DISTINCTIVE RINGING...............................................................................
300-l 6
DO NOT DISTURB.......................................................................................
300-l 8
A.One-Time Do Not Disturb
............................................................300-l 8EXCLUSIVE HOLD......................................................................................
300-18EXECUTIVE OVERRIDE.............................................................................
300-l 8EXECUTIVE/SECRETARY TRANSFER......................................................
300-l 9
FLASH..............................................................................................,:.........
300-19
FLASH ON INTERCOM...............................................................................
300-19FLEXIBLE BUTTON ASSIGNMENT
............................................................
300-19
GROUP LISTENING....................................................................................300-20HANDSET RECEIVER GAIN.......................................................................
300-20HEADSET MODE.........................................................................................
300-21
ICLID UNANSWERED CALL MANAGEMENT TABLE................................300-21
INTERCOM CALLING..................................................................................300-21INTERCOM TRANSFER
..............................................................................
300-22Issue 
1, Match 1994ix
    All Vodavi manuals Comments (0)

    Related Manuals for Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual