Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							VOIGE MAIL GROUPS (VM)
STARPLUS @ SPD 4896
Digital Key Telephone System
VOICE MAIL GROUPS (Gont’d)
A.Alternate Voice Mail GroupProgramming Steps
To program an alternate group:
1.Press the ALTERNATE VM GP flexible button(Button 
#9).
2.Enter the three-digit pilot number (440 to 447)
of the desired group.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
B.“Leave” Mail Index EntryProgramming Steps
To specify the “Leave” mail index (outpulsing table)
to be accessed by a Voice Mail group:
1.Press the LEAVE flexible button (Button #I 0).
2.Enter the three-digit “Leave” mail index on the
dial pad.
- 1st Digit = Standard Leave Table number
(O-7).
- 2nd Digit =Leave Table to utilize when
station is forwarded to VM in a “No-Answei’
condition.
- 3rd Digit =Leave Table to utilize when
station is forwarded to VM in a “Busy” con-
dition.3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
ALTERNATE VM GP. An Alternate Voice Mail
Group may be programmed so that if all Voice Mail
ports are.in use, the call can be routed to an alternategroup. This is useful when more than eight ports are
required for Voice Mail traffic.
To delete an Alternate Voice Mail Group assign-
ment, enter three pounds 
[###] on the keypad and
press the HOLD button.
zDescription
LEAVE. The “Leave” mail index specifies the 
out-pulsing Table where the “in-band” digits required to
connect a caller, forwarded into Voice Mail, to the
called stations mail box are stored. Refer to Sec.
655.2 for programming entries into an outpulsing
table.To delete a “Leave” mail index entry, enter one
pound 
[#] in the desired location on the keypad and
press the HOLD button.(i.e.: Tables 
1,2,3 entered.
To delete only Table 2, enter 1,#,3 and press HOLD).655-2
Issue 1, March 1994
!A 
						

							STARPLUS @ SPD 4896
Digital Key Telephone System
VOICE MAIL GROUPS (Cont’d)
C.“Retrieve” Mail Index EntryProgramming Steps
To program the “Retrieve” mail index (outpulsing
table) to be accessed by the Voice Mail group:
1.Press the RETRIEVE flexible button (Button
811).
2.Enter the one-digit outpulsing table number
(O-7) on the dial pad.3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
D. Station Assignment(s)
Programming StepsDescription
To program the stations in the Voice Mail group:
1.Press the STATION ASSIGN flexible button
(Button #I 2).2. Enter the three-digit station numbers 
(IOO-195). A maximum of eight SLT stations may
be entered.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Up to eight SLT or OPX port extension numbers may
be programmed into a Voice Mail group.
The ports will be designated as two-way ports by
directing calls to any one of the ports and allowing
any one of the ports (or all ports) to be used as VM
out dial and/or VM notify ports.
A flexible button may be programmed with a Voice
Mail group pilot number. This button will then act as
a DSS for that Voice Mail group when pressed and
also serves as the message waiting indication for
that VM group.
VM 44G 
,!?!A& PAL R XXX, XXX,
xxx, xxx, xxx, xxx, xxx, xxx
VOICE MAIL GROUPS NM1-
DescriotionRETRIEVE. The “Retrieve” mail Index specifies the
outpulsing table where the “In-band” digits required
to connect a station user to their own mail box are
stored. Refer to Sec. 655.2 for programming entries
into an outpulsing table.
:in omkzr far the Sisrp&s Digital Key Wfephone
System fo send the Sbxion Identificstion a7gits{stsiion #rae-d/gitsxisnsion number),a “Lsavs”and a’ Wetrieve? tafrle must bs mfsmncsd whsnassignhg v4/ce MaiF groups.. Howsvsrz the-“Leave” and YWfieve” outpulsing Tablss Sec.~355.2 oan be empty (no enhies in thew&wrcedTo delete a “Retrieve” mail index entry, enter one
pound [#] on the keypad and press the HOLD button.
Issue 1, Mardh 19946553 
						

							VOICE MAIL GROUPS (VM)
STARPLUS @ SPD 4896
Digital Key Telephone System
VOICE MAIL GROUPS (Cont’d)
655.2VOICE MAIL OUTPULSING TABLE
A.Voice Mail In-Band SignalingProgramming Steps
if Voice Mail In-Band signaling is to be used:
1. Press FLASH and dial 
[66]. The following
message is shown on the display phone.
Where:
2.
3.
4.
5.
- y = Table index (O-7)
- x = Entered digits (O-9, #, *, Pauses)
The TABLE 00 flexible button (Button 
#I) led
is lit. To change tables, press the appropriate
flexible button (Buttons 2-8) and perform the
following procedures.
Dial one of the following, if required:
- [0] = if a prefix is required
- [l] = if a suffix is required
- [#] = if entry is to be deleted
Enter up to 12 digits required including 
‘*’ and
‘#‘. TRANS button = pause.
Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
DescriptionEntries into one of the eight Voice Mail Outpulsing
Tables determine the In-Band signaling required for
“Retrieving” messages (allows for stations to pick up
mail) and “Leaving” messages (allows stations to
leave messages in voice mail).
The buttons on the digital terminal are defined as
shown below when entering the Voice Mail 
Out-pulsing Table programming area.
t aTMLE 0
I’ 2 wTABLE1
1.13 ElTABLE24 
RTAaLE3!
5 TTABLE 4
,I 3 YTABLE5
7uTAX!56I  
3tTABLE,
j3 0WS0NNECTTABt.E3Build a table (“0” for example) for any additional
digits other than the Station Extension Number
(Voice Mail Box Number)needed for a caller to leave
a message in a station’s mailbox. (“Leave”)
Build another table 
(“1 ‘I for example) for any addi-
tional digits needed for a mailbox holder to retrieve
a message (“Retrieve”).
To clear entries in aTable, press the pound key once
[#I, followed by the HOLD button.
Enfries are not required in fhe Outpulsing Table, jhowevera fable must be referenced when sefiing
up the Voice Mail groups, Sec. 655.1 for both I
Leave and Retrieve data fields, if In-Band I
signaling is desired.
Related Programming: Refer to Sec. 655.1, VoiceMail Groups (VM); Sec. 655.2, Voice Mail in-Band
Signaling on incoming CO Calls.
655-4Issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemVOICE MAIL GROUPS 
(VM)
VOICE MAIL GROUPS (Cont’d)
VOICE MAIL OUTPULSING TABLE (Cont’d)
B.Voice Mail Disconnect TableProgramming Steps
1.Press the DISCONNECT TABLE 8 flexible
button (Button 
#9). This is the table number
used for the Voice Mail disconnect signal.
2.Enter up to 12-digits which will be used for thedisconnect signal, including 
‘%’ and ‘#‘.
TRANS button = pause.
3. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.Description
To avoid Voice Mail ports from being tied up as a
result of CO line callers abandoning the call or not
exiting the VM system properly, a disconnect signal
can be programmed into the 
Starplus Digital Key
Telephone System to notify 
the, VM system that a
call has been abandoned. This is accomplished
through “in-band” signaling. If a CO disconnect sig-
nal is detected, the 
Starplus Digital Key Telephone
System will send a series of DTMF digits pro-
grammed in the Voice Mail disconnect table 
(out-pulsinq table 
#8) to the Voice Mail port. This can be
any digit stream up to 
12-digits including “x” and
“#“. This table will serve all eight voice mail groups.
Silence is provided to the Voice Mail port followed
by “busy tone” to aid the Voice Mail system to
recognize that an intercom caller has abandoned the
call.The 
Starplus Digital Key Telephone System will
provide Loop Supervision monitoring while a CO call
is connected to a port designated as Voice Mail.
Default: By default programming there are no en-
tries in the disconnect table (Table 
#8).Issue 
1, March 1994655-5 
						

							VOICE MAIL GROUPS (VM)STARPLUS @ SPD 4696
Digital Key Telephone System
VOICE MAIL GROUPS (Cont’d)
655.3VOICE MAIL IN-BAND FEATURES
Programming Steps
1. Press FLASH and dial 
[67]. The following
message will be shown on the display:Description
: VMFEATURES KID AFWD1
A.Voice Mail In-Band Digits
Programming Steps
If Voice Mail In-Band Digits are to be enabled or
disabled for Incoming CO callers:
1.Press the INCOMING ID DIGITS flexible but-
ton (Button 
#l). It will toggle on and off with
each depression.
l LED on 
= ID digits are enabled
l LED off 
= ID digits are disabled
2. Press the HOLD button to save the entry.
Confirmation tone is heard and the display willnow update.
VM FEATURES 
ICID !3li%N@Description
The 
Starplus Digital Key Telephone System allows
the system to be 
,programmed so that if a station
programmed to receive incoming CO line ringing is
forwarded to Voice Mail they may have direct incom-
ing callers routed directly into their stations voice
mail box through the use of “In-Band” signaling.
Alternately, when disabled, callers will be answered
by the Voice Mail or Auto Attendant Main greeting.
Incoming CO callers can be Station Call Forwarded
into voice mail only when the ringing CO line is
programmed to ring at one station. Additionally CO
lines programmed to ring at an attendant station will
station call forward into the Voice Mail system (if
programmed to ring only at one attendant station)
and be presented to the main greeting (not the
attendant stations mail box) even when ID digits are
enabled.
Default: By default, ID digits for incoming CO calls
is enabled.Related Programming: Refer to Sec. 655.1, Voice
Mail Programming; and Sec. 655.2, Voice Mail
Outpulsingfable
6556Issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemVOICE MAIL GROUPS 
(VM)
VOICE MAIL GROUPS (Cont’d)
VOICE MAIL IN-BAND FEATURES (Cont’d)
B.Voice Mail Transfer/ForwardProgramming StepsDescription
If Voice Mail Call Forward is to be enabled or 
dis-
abled for Incoming CO callers:
1.Press the CALL FWD flexible button (Button
#2). It will toggle on and off with each depres-
sion.l LED on = Call Forward is enabled
l LED off 
= Call Forward is disabledThis feature allows Voice Mail calls, upon reaching
a forwarded to VM station, to forward back into the
Voice Mail unit. The forwarded station can be 
for-warded to the same or a different Voice Mail group
than the calling VM group. This is useful when VM
ports are being used as both Auto Attendant and VMports. This feature can be enabled/disabled for all
VM groups.VM FEATURES 
UGUD ANVDDefault: By default, the VM Transfer/Forward fea-
ture is disabled.Rela:ed Programming: Refer to Sec. 655.1, VoiceMail Programming; and Sec. 655.2, Voice Mail
Outpulsing Table.
issue 1, March 1994655-7 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemTABLE OF CONTENTS FOR SECTION 660
SECTION 660
660.1660.2
660.3
EXCEPTION TABLES PROGRAMMING................................................660-3EXCEPTIONTABLESPROGRAMMING 
.:.....................................................660-3
RELATED
ITEMSTO TOLLRESTRICTION..
................................................660-4
A.CO/PBXLines..I.............................................................................660-4
B.ForcedAccount Codes..................................................................660-4
C.SLT
DTMFReceivers....................................................................660-4
D.LCR vs.TollRestriction.................................................................660-5
TOLLRESTRICTIONPROGRAMMING
........................................................660-6
A.Entering
TollTableProgramming..................................................660-6
B.Allow TableProgramming..............................................................660-7
C.Deny TableProgramming..............................................................660-9
D.SpecialTableProgramming........................................................660-l 0
E.Displaying Toll TableEntries.......................................................660-l 1
Issue 1, March 1994660-i 
						

							STARPLUS @ SPD 4896
Digital Key Telephone System
EXCEPTION TABLES PROGRAMMINGSECTION 660
EXCEPTION TABLES PROGRAMMING
660.1EXCEPTION TABLES PROGRAM-
MINGProgramming Steps
The 
Starplus Digital Key Telephone System offers a
flexible means of applying toll restriction to stations
or individuals. Dialing privileges (or toll restriction) is
determined through assignment of station and CO
line Class Of Service (COS). Several types of restric-
tion can be derived simply by programming COS
assignments and CO line access to stations. This
may, in some cases, be all that is necessary. How-
ever, when a more complex or specific type of re-
striction is desired the system offers two allow and
two deny tables along with four special tables. Thesetables can be programmed in a variety of ways to
handle applications that are straight forward or ap-
plications that require a more complex arrangement.
The allow and deny tables are assigned to stations
based on their station Class of Service (COS) as-
signment. The Station (COS) interacts with CO Line
COS assignments to provide several different types
of dialing privileges (Refer to CO/Station COS matrix
below).The Allow and Deny tables allow entries of either
general or specific allow and deny codes such as
allowing all 
[l-800] type calls, and/or denying all [I]+
or 
[O]+ calls. The allow and deny tables allow amaximum of eight digits to be entered as allow or
deny digits. This 
alloW for’ entry of certain area
codes or office codes or a combination of area code
plus office code that can specifically be allowed or
denied. For example the code 
[I 555-l 2121 may be
entered in the deny table to deny local toll informa-
tion calls. Each allow table contains 20 bins for entryof allow codes. Each deny table contains 10 bins for
entry of deny codes.
The following rules should be remembered when
setting up the Allow/Deny tables. Refer to Table
660-l Class of Service (COS).
1.if both tables (allow and deny) have no en-
tries, no restriction is applied.
2.If entries are made in the allow table and only
there, then only those numbers are allowed.
All other dialing is denied.
3.If entries are made in the deny table and only
there, then only those numbers are denied. Allother dialing is allowed.
4. If there are entries in both allow and deny
tables, the allow table is searched first and if
a match is found, it is allowed. if a match is
not found, the deny table is searched and if a
match is found there, the call is denied. If the
number does not match an entry in either
table, it is allowed.
Table 660-l Class of Service (COS)\
CO LINE CLASS OF SERVICE
I
1!  2 I 3 I  4 /  5
S/,1 Unrestricted i  Unrestricted ;  Unrestricted /  R~s~~r!‘?$I
)
T1/  Unrestricted
A j
T j2
Table A /Table A
1  Unrestricted /  R&~~~~~n* /  Unrestricted
:,!
!
3Table B/  Unrestricted 1
Table B/  Canned
N 
!;  Restriction* 1
- Unrestricted
I
I4
Tables A&B !
c ;Table A 1Table B j  
R~s~~r!?n* jUnrestricted05Canned
Canned jCanned i
Canned /  Unrestricted
s:  Restriction* I  Restriction* j  Restriction* i  Restriction* /
6Intercom i
Intercom IIntercom :
Intercom
only jonly j
only 1Intercom /
only jonly*Canned Restriction= No ‘O’, 
1, #, ‘*’as a first dialed digit, and 7 digits maximum plus l-800, 1911, 1611 are allowed and 411, 976, and 555 numbers are denied.
issue 1, MarCh 1994
660-l 
						

							EXCEPTION TABLES PROGRAMMING
STARPLUS @ SPD 4696
Digital Key Telephone System
Table 660-2 Allow/Deny Toll Tableu j
LNO
EENTRIES
1-A-----
R
” IL
EENTRIES
2 I
4
‘I NOL i
E /  ENTR’ES3 I
R !
lJ I
L /  ENTRIES
E I
4 /NO
ENTRIESALLOW
NO
ENTRIES
-IFOUND D
/  i
ENTRIES /
NOT /:
I A I
FOUND I
 i
II  i
/  FOUND /  A 1i  1
I
,
ENTRIES /!
NOT /i  FOUND /  D i
j  FOUND 
j-/
A special “Don’t Care” 
(‘73”) character may be en-
tered as a digit to either allow or deny any digit dialedin that digit sequence. For example a code 
[l “D” 0]
and 
[l ‘ID” l] may be entered in the deny table which
would allow local long distance calls (numbers dialedwith a 1 followed by a seven-digit local number), but
would deny long distance calls (numbers dialed with
a 1 followed by an area code).
The Stat-plus Digital Key Telephone System also
offers four special tables that can be referenced from
within the two allow tables. Three of the special
tables can be assigned to specific area codes that
require further toll restriction definition. The fourth
special table is reserved for use as a home area code
table (numbers within the same area code as the sitewhere the system is installed). This provides ex-
panded ability to apply toll restriction on numbers
that are dialed within an area code. Each special
table will allow up to 800 entries (200-999). This
offers the ability to allow every office code on an
individual basis
660.2
RELATED ITEMS TO TOLL RESTRIC-
TIONA. 
CO/PBX Lines
When CO lines are marked as PBX lines (refer
to Sec. 620.1, CO Line Programming) the sys-
tem will first check the PBX code table (refer to
Sec. 610.5, PBX Dialing Codes) for a validmatch. If the first digits dialed do not match the
entries in the PBX code table the call is consid-ered an attempt to call another PBX extension
and no toll restriction is applied. If the first digitsdialed are found in the PBX code table then toll
restriction will start with the next dialed digit.
B.Forced Account CodesThe system can optionally force the use of
account codes on all restricted calls. When
forced account codes are enabled (see Sec.
610.2, Account Codes-Forced), an account
code must be entered to place a call that is
otherwise restricted through 
toll restriction. By
entering an account code the stations effective
class of service becomes that equal to class of
service 1 (unrestricted).
When account codes are forced on a system
wide basis selected users may be instructed onhow to enter account codes from any station
and be allowed to dial unrestricted from a sta-
tion that may otherwise be restricted. Use of
account codes in this manner, as a traveling
class-of-service, is however not controlled by
the system. Any station user with knowledge of
how to enter account codes to override a sta-
tions toll restriction will be allowed to do so.
C.SLT DTMF ReceiversWhen single line telephones are connected to
the 
Starplus Digital Key Telephone System and
toll restriction is enabled, the DTMF receivers
located on the station board(s) will monitor the
call for a programmed period of time (refer to
Sec. 610.1, SLT DTMF Receiver timer). While
the DTMF receiver is monitoring the digits beingdialed by a single line telephone, it is consid-
ered busy and not available for monitoring an-
other SLT attempting to dial. When all DTMF
receivers are busy, an SLT attempting to go
off-hookwill not receive dial tone until a receiver
is available. The 
Starplus SPD 4896 system
allows up to up to 28 DTMF receivers for moni-
toring SLT dialing. If a system has heavy SLT
usage, then toll restriction may inhibit dialing bySLT stations. Two options are available to help
alleviate this problem; 1) shorten the SLT re-
ceiver timer (refer to Sec. 
610;1, SLT DTMF
Receiver timer). This will free up DTMF receiv-
ers faster, however, may not provide the de-
sired toll restriction for SLT stations; or 2)
Enable LCR and force LCR on SLT stations.
When the LCR database is set up the 3-digit
table allows for entry of the number of digits to
be expected. When a SLT dials the appropriate
number of digits, LCR will release the DTMF
receiver and then be available for another SLT
call.660-2
Issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone SystemEXCEPTION TABLES PROGRAMMING
1.LCR vs. Toll Restriction
LCR is not intended to be an alternative to toll
restriction nor is toll restriction intended to be a
alternate to LCR. In fact they both work best
when programmed together. Toll restriction
provides the dialing privileges that stations are
allowed and LCR provides the routing of calls
onto the proper type of lines. LCR can enhance
toll restriction in that LCR provides a ‘Store and
Forward” operation that allows the system to
analyze the digits being dialed before a trunk is
seized. This prevents users from by-passing tollrestriction by taking advantage of the time it
takes for acentral office line to provide dial tone.Because of this it is recommended that LCR be
considered when toll restriction is desired.
IIIssue 1, March 1994660-3