Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							Table 220-l Attendant Features/Software Packages
FEATURE
A
Attendant Disable OutgoingAccess . . . . . . . . . . . . .._.......... 220-I--_--__Attendant Overflow . . . . . .. 
.._..... 220-l
---------__-~-..-.Attendant Override
. . . . . . . . . . . . . . . . . . . E . . . . . . . . . . . . . . . 220-l---
___---Attendant Position
. . . . . . . L . . . . . . . . . .. . . . . . . . . . . . . . . . 111111 . . . . . . . . . . 220-l-
Attendant Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-l.--
Attendant Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-2___--~-----.___Automatic
Nfi Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-I----
B
&~syIndicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-2LampField
D
Direct StationCalling. . . . . . . . . . . . . . . . . . . . . . . . 220-2---.--~---
HHandset Receiver Gain
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-l-_--A1ll’---p--.-
I
IncornmCO Line Off-Net Forward . . . . . . . . . . . . . . . . . . . . . . . . . 220-l---__- ---.-.-------._---__----.--------- .-
M
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-2MappingOptions-----_____-Messages 
- Custom._...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-2--------L_--
-----
N_~
NightServEeFeature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-l--~-_
R_ ~_Release 
I
						

							STARPLUS @J SPD 4696
Digital Key Telephone SystemA-ITENDANT FEATURE DESCRIPTION
SECTION 
220ATTENDANT FEATURE DESCRIPTION
The Attendant and Attendant(s) with 
DSS/DLS fea-
tures of the 
Starplus Digital Key Telephone System
are listed and described below in alphabetical order.An abbreviated feature index is provided in Table
220-l Attendant Features/Software Packages.
220.1AlTENDANT DISABLE OUTGOING
ACCESS
The first attendant can disable CO lines, preventing
outgoing access to those lines. This is useful for
removing a faulty line from service, or for reserving
CO lines for important use. All stations that can
normally make calls on the lines are affected, but
incoming calls are not affected. A CO line may be
disabled while it is being used. When the trunk
becomes idle, further outgoing access will be pre-
vented.
220.2AI-I-ENDANT OVERFLOW
System programming allows the attendant station to
be programmed so that if the attendant is busy or notthere, the call will be automatically forwarded to
another predetermined station, VM Group, Hunt
Group, ACD or UCD group after a programmed
period of time. (Refer to Call Forward, Station and
Preset)
220.3A7TENDANT OVERRIDE
Attendant stations may override a busy station or
ring a station in DND. While busy, pressing the
override key provides override tone and a five sec-
ond delay before voice cut-through to the called
party occurs, automatically placing any outside line
call on Hold. The Attendant Override function may
be programmed on to a flex button and can be
enabled or disabled in programming.
220.4
ATTENDANT 
POSITiONThe system identifies a maximum of three program-
mable stations as attendants for line recalls and
attendant features. The first programmed attendant
can enter system date and time information as well
as System Speed numbers from this position withoutentering the programming mode. The 
Starplus Digi-
tal Key Telephone System is placed in Night Serviceby any programmed attendant pressing the NIGHT
(DND) button or dialing the NIGHT code.
220.6ATTENDANT RECALL
A held CO call left unattended by a station will recall
the attendant(s) after a programmable period of time
has elapsed. A recalling CO line flashes at a distinc-tive rate and has an LCD display that identifies the
originating station of the unanswered call.
220.6AUTOMATIC NIGHT MODE
In addition to the attendants capability to place the
system into and out of night mode manually, by
pressing the Night key, an automatic night mode
schedule has been added to the system. The auto-
matic schedule is determined in database program-
ming on a weekly basis, including Saturday and
Sunday. The Attendant can override the automatic
schedule by pressing the NIGHT (DND) button.
220.7HANDSET RECEIVER GAIN
This feature provides the user with a flexible button
that can be programmed on their 
keyset. When
programmed, allows the user to increase/decrease
the handset receiver gain while on a CO call or
intercom call.220.8INCOMING CO LINE OFF-NET FOR-
WARD
Allows the first attendant to forward incoming CO
calls to an Off-Net location. The attendant must havea direct appearance of the CO line to be forwarded.
Forwarding can be established on a per CO line
group basis, all CO lines, or an individual CO line
may be simultaneously forwarded to an off-net loca-tion.
220.9NIGHT SERVICE FEATURE
The Night Service feature will provide a means to put
the system in night mode from any keyset or remove
the system from night mode from any 
keyset as longas the system was put in night mode by the night
service feature flex button. If the system was placed
in night mode by the attendant using her DND buttonor if the system was placed in night mode by the
automatic schedule, the night service flex button cannot remove the system from night mode.
220.10TIME AND DATE PROGRAMMING
This feature allows the first programmed attendant
to set the time and date without entering the pro-
gramming mode.Issue 
1, March 1994220-l 
						

							AlTENDANT FEATURE DESCRIPTION
STARPLUS @ SPD 4696Digital Key Telephone System
AITENDANT W/DSS/DLS FEATURES
220.11AlTENDANT SEARCH
Allows a user to make a series of intercom calls
without hanging up the handset. An intercom 
con-
nection is switched to another station whenever a
DSS key is pressed. Pressing the next DSS key
terminates the previous intercom call.event of a power failure or system reset (soft or
hard).
220.16RELEASEKEY
Allows the user to disconnect calls while off-hook,
speeding up call handling time.
220.12
BUSY LAMP FIELD INDICATORS
Each station key on the DSS console has a corre-
sponding indicator which shows whether the station
is idle or busy. The indicator is lit when the station isbusy and unlit if the station is idle. A station in DND
mode is shown by a flashing indicator.
220.13
DIRECT STATION CALLING
Enables the user to make an intercom voice call to
any Digital Terminal in the system. Permits you to
automatically put an outside caller on hold and si-
multaneously make an intercom call to an internal
station. Also allows you to transfer an intercom call
or outside call that is on hold to another station.
220.14MAPPING OPTIONS
The 
DSS/DLS Console unit can access Stations,
Direct Appearing CO Lines, or features that may be
assigned to any of the flexible buttons.
A 
DSS/DLS unit may be assigned to one of the
different MAP configurations available. Any one of
the four MAP configurations may be assigned to the
DSS/DLS and any number of maps may be assignedto one station. However, 
MAPS that have buttons
assigned as CO lines cannot be changed, buttons
assigned as Stations can be changed by the user.
Up to three maps may be assigned to one station.
There are four pre-defined 
MAPS for the DSWDLSconsole with default button programming. Refer to
Figure 220-l DSS Console Map 1, Figure 220-2
DSS Consoie Map 2 and Map 3, and Figure 220-3
DSS Console Map 4 for a button layout of each DSS
Console Map. Each Attendant may have up to three
DSS/DLS Consoles assigned to work with one At-
tendant station.
220.15
MESSAGES 
- CUSTOM
This feature allows the first programmed attendant
(system administrator) to enter up to ten custom
messages for use by station users of the system. Upto 
24characters may be entered as the custom
message (this will represent 48 digits entered). A
station user may store any of the available mes-
sages under a flexible button assigned as a Mes-
sage Access button. These messages may be
specified and customized by the customer on a
system-wide basis. Message status is stored in bat-
tery protected area of memory for retention in the
220-2Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone System ATTENDANT FEATURE DESCRIPTION
MAP 
#l  has by default the first 12 CO lines and the first 36 Stations, 100-135. This provides a default layout of
a 12x36 configuration.
STA109,,
STA110
Ea:I
STAlll
El;;,~ ::
STA115
Ea
STA125,.A:
Figure 220-l DSS Console Map 1
Issue 
1, March 1994220-3 
						

							ATTENDANT FEATURE DESCRIPTION
STARPLUS @ SPD 4996
Digital Key Telephone System
MAP 
#2 has by default the first 48 Stations, 100-l 47. All buttons on Map ##2 are flexible and can be changed by
the station user. This map can be duplicated on another DSS/DLS Console \
and assigned to the same station.
MAP 
#3 by default is intended to be used with Map #2 in that it has the remaining stations, 148-195 to provide
a full Station mapping. All of the 
buttons on Map #3 are flexible and can be changed by the user. This map can
be duplicated on another 
DSS/DLS Console and assigned to the same station.
STA 133;”^,’
STA 134
: ,’
STA 135iI
STA 136,
El
STA 140
I
STA 143
a
Figure 220-2 DSS Console Map 2 and Map 3
220-4Issue 1, March 1994 
						

							STARPLUS @ SPD 4696Digital Key Telephone System
ATTENDANT FEATURE DESCRIPTION
MAP 
#4 by default contains all 48 CO tines to provide a full CO Line mapping.
Figure 220-3 DSS Console Map 4
Issue 
1, March 1994220-5 
						

							STARPLUS @ SPD 4696
Digital Key Telephone SystemSTATION FEATURE OPERATION
SECTION 300
STATION FEATURE OPERATION
300.1lNTRODUCTlONThe 
Starplus Digital Key Telephone System has a
wide variety of features and flexible programming,
allowing each telephone user to program his/her
telephone to meet his/her own individual needs.
This section of the manual contains the operating
instructions for Digital Key Terminals and includes
an illustration of the key telephone used in the 
Star-plus Digital Key Telephone System and description
of the keys on the telephones and their functions. It
is designed to provide step-by-step instructions for
operating the Digital Key Terminals in the system.
Visual and audible cues which accompany the vari-
ous steps in the operation of the features are also
included.Literature similar to these operating instructions has
been prepared for use by the customer in the form
of a Station User’s Guides.
300.2
KEY TELEPHONE STATION FEA-
TURES
Each 
Starplus Digital Key Telephone System pro-
vides the following keys, indicators and features:
HANDSET AND SPEAKER are located at the left
side of the front panel. A handset is provided to allowconfidential conversation when desired. Lifting the
handset from its cradle (going off-hook) disengages
the station’s built-in speaker.
The speaker is located directly below the center
portion of the handset. The station may be operatedwith the handset on-hook. When this occurs, audio
is transmitted to the station userthrough the station’s
speaker.FLEXIBLE BUTTONS are used to access idle out-
side lines, provide 
DSS/BLF for internal stations,
access speed dial number and activate features.
These buttons are programmed by the individual
station user. The default flex feature buttons are
described below:
CAMP-ON (flex) button enables you to alert a
busy party that an outside line is on hold and
waiting for them. A flex button must be assignedto use this feature.
LINE QUEUE (flex) button allows you to queueonto an outside line when all lines in a group
are busy. Your station is placed in queue await-ing a line in the same group to become avail-
able. A flex button must be assigned to use this
feature.CALL BACK (flex) button allows you to initiate
an automatic call back request to another busy
station. As soon as that station becomes idle,
the station that left the call back request is
signalled. A flex button must be assigned to use
this feature.PICK UP (flex) button allows you to pickup a
tone ringing intercom call, transferred, incom-
ing, or recalling outside line call to a specific
unattended station either by group or directed
call pick-up.MSG WAIT (MESSAGE WAIT) (flex) button
allows you to initiate a message waiting indica-
tion at stations that are busy, unattended, or in
Do Not Disturb. Message Waiting Callback re-
quest left at your station will indicated by a
flashing Msg Wait LED.
PND (CALL FORWARD) (flex) button allows
you to forward your calls to another station.
DND (DO NOT DISTURB) (flex) button allows
the user to place his/her telephone into a Do
Not Disturb mode to eliminate incoming outsideline ringing, intercom calls, transfers and pag-
ing announcements. The station in DND can
use the telephone to make normal outgoing
calls. On Attendant stations, this button be-
comes the system Night Mode button. A flex
button must be assigned to use this feature.
CONF (CONFERENCE) (flex) button is used toestablish and build conference calls.
FIXED FEATURE 
BU-iTONS:HOLD button enables you to place an outside
caller on hold.
TRANSFER (TRANS) button is used to transferan outside call from one station to another.
FLASH button is used to terminate an outside
call and restore dial tone without having to hangup the handset. It is also used to transfer calls
behind a PBX or Centrex within those systems.SPEED button provides you with access to
speed dialing, save number redial and last
number redial. This button is also used to ac-
cess speed dial and flex button programming.
MUTE button allows you to switch the built-in
microphone on or off when using the speaker-
phone, or the handset microphone when using
the handset. A flex button must be assigned to
use this feature.
Issue 1, March 1994300-l 
						

							STATION FEATURE OPERATION
ON/OFF button enables you to make a tele-
phone call without lifting the handset. It turnsthe telephone on and off when using the speak-
erphone.OUTSIDE CALLS are announced by a tone signal
repeated every 3.2 seconds. The corresponding out-side line indicator will flash slowly.
STARPLUS‘@ SPD 4696
Digital Key Telephone System
.INTERCOM CALLS can be tone ringing or voice
announce. If it is voice announced, the receiving
station will receive 2 bursts of tone prior to the
announcement. If it is a tone ringing call, the receiv-
ing station will hear a tone ring every 2.4 seconds.
Figure 300-l Executive Digital Display Terminal
300-2issue 1, March 1994 
						

							STARPLUS @ SPD 48%Digital Key Telephone System
STATION FEATURE OPERATION
rloo-195
420 
[xxx]421 
NX]43 
[Cl438
44 [VI45 
WI
49955 
WI55 
WI56 
WI566
567 55 [U]
570 [BB]
571572 55 [U]
573
574
575
576 55 [U]
577 55 
[U]578
6# BW
6s601
602
603
604
620
621
622
623Table 300-l Digital Terminal Numbering Plan
Station intercom Numbers
Voice Mail* enable MSG Wait
Voice Mail* cancel MSG Wait
Call Park Location O-7 (system)
Personal Park
P’JDl+Pl
F=‘W+l*lVoice Mail* Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7Modem via 
DISA access or transfer
ACD’ Group Pilot Numbers O-9
UCD Group Pilot Numbers O-7ACD* Group Pilot Numbers IO-15
ACD* or UCD Available/Unavailable
ACD’ or UCD Calls in Queue Display
ACD* Call Qualifier
ACD’ Agent 
Logout
ACD* Agent Login
ACD* Group Member Status
ACD* Agent Help
ACD* Supervisor 
LogoutACD* Supervisor 
LoginACD’ Supervisor Queue Status Display
ACD* Overflow Sta Available/Unavailable
Tone Mode Ring Option
Dial By Name
Attendant Override
Disable Outgoing CO Line Access
CO Line Off-Net Forward
Night Service
Camp-On
Line Queue
Call Back
Message Wait
Conference
Executive Override/
ACD’ Supervisor Monitor Barge-in
LCR* Queue Cancel
Account Code* Enter
OHVO Enable
MUTE feature
Do Not Disturb
Background Music
Personalized Message on a Flex Button
Personalized Messages
Clear Personalized Messages
Headset Mode
ICLID* Display - (unanswered tails)Station Relocate
Handset Receiver Gain w/display
All 
Call Forward
No Answer 
- Call Forward641
662
680
690
691 [BB]
692
69570
71
72
73
74
75
76 
PI76 [P]
77
8182
83
84
85
86
87
88
I g
0
80
Y43 [C]
EPEED] [w]
[SPEED]+[*][SPEED]+[#]Busy/No Answer 
- Call Forward
Off-Net 
- Call Forward
Release Key (Key and Attendant)
Clear Call Fwd, DND, Personalized Msgs
Dial Speed Directory
Name in Display Programming
Off-Hook Preference Programming
Time 
& Date Programming
(1st programmed Attendant)
Distinctive Ringing
All Call Page (internal 
& External)
Internal Page Zone 1Internal Page Zone 2
Internal Page Zone 3
Internal Page Zone 4
internal All Call Page
E,xtemal All Call Page (All Zones)
External Page Zones 1-7
Meet-Me-Page Answer
CO Line Group 1(if 
LCR’ is enabled)
CO Line Group 2
CO Line Group 3
CO Line Group 4
CO Line Group 5
CO Line Group 6
CO Line Group 7
All CO line Groups
(CO Line Off-Net Forward)
LCR’ or CO Line Group 1(if LCR’ is disabled)
Attendant
Group Call Pick Up (Key 
& SLT)Call Park Pickup (Key and SLT)
Universal Night Answer
Speed Dial Access
(00-l 9 Station) (20-99 System)
Save Number Redial
Last Number Redial:624
j625
i626
I627
628
I629
:631
I632
j633 [#]633 
[ZZI633 [00]
i634
635
’636 fxXX]
638+0
F’W
j WDl+rlXXX = Intercom Station Numbers
W = Speed Dial Bin numbers
ZZ = Personalized Messages
BB 
= Button Number
U = ACD* (O-15) or UCD (O-7) Group Number
C = Call Park Location O-7
H = Hunt Group Number O-7V = Voice Mail* Group Number O-7
P = External Page Zone Number l-7
* Features available with optional software
wJDl+k3lBusy - Call Forward
Issue 
1, March 1994
300-3 
						

							STATlON FEATURE OPERATlON
STARPLUS @ SPD 4898
Digital Key Telephone System
300.3ANSWERING AN OUTSIDE CALL
a. 
Lift handset or press ON/OFF button.
b. Press slow flashing outside line button, or Loopbutton. (If your telephone is programmed with
?referred Line Answer, you may answer an
outside line by lifting the handset, or pressing
the ON/OFF button.)
300.4PLACING AN OUTSIDE CALL ON
HOLDa. If your system is programmed for Exclusive
Hold Preference, press HOLD button once for
Exclusive Hold and twice for System Hold.
b. If your system is programmed for System Hold
Preference, press HOLD button once for Sys-
tem Hold and twice for Exclusive Hold.
300.5ANSWERING A RECALL
When an outside line has remained on hold for an
extended period of time, you will be reminded with arecalling ring. (If Preferred Line Answer is enabled,
skip step a.)
a. Press outside line, Loop or Pool button flashingat very fast rate.
b. Lift handset or press ON/OFF button to con-
verse.
300.6ACCOUNT CODES
This feature available with optional software.
When connected to an outside line call:
a. Press pre-programmed* ACCOUNT CODE
button.b. Dial account code up to 
12-digits. (The other
party will not hear the digits being dialed).
-if account code is less than 12-digits, an [%]must be entered to return to the call.
- If account codes are forced the account
code must be entered prior to dialing the
outside number.
code
to become part of the SMDR record.*Refer to Sec. 300.37: Flexible Button Assignment.
300.7DISABLE OUTGOING CO LiNE AC-
CESS
The first attendant station can disable CO lines,
preventing outgoing CO calls.
a. Lift handset or press ON/OFF button.
b. Dial 
[602] on the dial pad. Confirmation tone is
heardc. Depress the line button(s) of the CO Line(s) to
be disabled. Confirmation tone is heard and theCO Line Button LED is flashing.To re-activate the CO Line(s), repeat the steps fol-
lowed to disable it.
300.8PLACING AN OUTSIDE CALL (Auto-
matic Line Selection)
a. Press outside line or Pool button. ON/OFF but-ton LED will light and dial tone will be heard.
b. Dial the desired party.
c. When called party answers, lift handset to con-
verse or use speakerphone.
Station user may also dial the individual trunk group
access code to access an outside line.300.9AUTOMATIC CALL DISTRIBUTION
WD)This feature available with optional software.
When purchased, Uniform Call Distribution (UCD) isnot used and is replaced by the ACD functions
identified in the following. 16 Automatic Call Distri-
bution (ACD) groups can be programmed, each
containing up to 16 three-digit station numbers.
A.
1Agent 
LogitdLogout Feature
The Agent Login/Logout feature provides a
means for an agent to log into one of the ACD
groups and receive calls. For an agent to be
placed into an active ACD state, the agent mustfirst 
login. The agent logs in by performing the
following steps:
Dial the 
LOGIN CODE [572] on the dial pad,
followed by the ACD group number 
&xx) that
the agent is going to log into.
or
Press a pre-programmed* LOGIN flex button.
2.The agent enters his unique AGENT ID code(0000-9999). The 
LOGIN flex button LED will
be lit steady. Confirmation tone is heard and
the agent is logged onto the ACD group. The
ON/OFF LED will extinguish if the agent
started the sequence in the handsfree mode.When the agent logs in, an ACD 
login event
is sent to the SMDR port, if active.
The AC0 Agent Log-in LED will onty light for the;ACD group that is assigned to that button.
I
if a member is assigned to- a specific ACD group
and uses the Iogin-logout codes to enterand exitan ACDgroup other than his assign& group, the
database is changed to reflect the different
group.
J
For an agent to remove himself from the ACD groupas an active agent:
1. Dial the LOGOUT CODE [571] on the dial
pad,
or
Press a pre-programmed* 
LOGOUT flex but-ton. 
LOGIN flex button LED will extinguish.
,’
300-4issue 1, March 1994