Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							AlTENDANT FEATURE OPERATION
STARPLUS @ SPD 4696
Digital Key Telephone System
The 
ailllng station Is placed in a one-time DNU
p3 Mation 0xeivingWe .ocIyo call must be
Responding to an Off-Hook Voice Over (OHVO):
After receiving an OHVO announcement, two op-
tions are available to respond to the calling party;
1.The called OHVO station may respond to the
calling OHVO station by using the Camp-On
feature. The called OHVO station presses theflashing HOLD button to consult with the call-
ing station. The existing call (CO line) goes onExclusive Hold automatically. This method,
then follows Camp-On procedures and opera-tion.
2.The called station may respond to the calling
station by using the Silent Text Messaging
(this feature is only available to digital key
terminals, and the called station must be a
digital display terminal.) The called OHVO
station may press pre-programmed Message
button to respond to the voice over an-
nouncement without being released from the
current call, (i.e. by pressing a flex button
pre-programmed for the message “IN MEET-
ING”), the calling station will receive this mes-sage on the calling station’s LCD display.
If thecallis an intercom call, the intercom call wiilbe dropped and an intercom call wilt be
established between the 
callhg and called
Conditions
The station receiving the OHVO call MUSTbe off-hook and in the 
“H” mode.
The receiving station must have OHVO
enabled.When the dialed station responds via
Camp-On all conditions and options avail-
able to Camp-On apply (refer to the featuredescription for Camp-On).
OHVO may be used to notify the called
party of a transferred call (CO Line or Inter-
com) by announcing the call, then releasing
to complete the transfer. When this occurs,the receiving station does not need to re-
spond to the OHVO.
When a call is transferred via OHVO, the
receiving station will receive muted ringing
after the transfer is complete.
Any messages including “CANNED”,
“CUSTOM”, or “SILENT RESPONSE” text
messaging may be used to respond to an
OHVO call. The message will appear onthe calling station and called station LCD
displays.If the calling station is a non-LCD terminal,
the called station will receive error tone
when responding via text messaging.The called station may press a flex button
programmed as a Text Message button,
[633+xX]. This flex button can be pressed
and two-digit message number dialed to
respond to the calling station. DTMF digits
will not be heard by either party.
The receiving station must be programmedto allow OHVO calls.
When silent messaging is used to respond
to an OHVO call, the existing call on the
called station will not be disconnected,
while the messages are being sent to the
calling station.The calling station of an OHVO call must
remain off-hook to receive silent mes-
sages. The calling station’s voice transmit
will remain connected to the called station
and may respond verbally to the text mes-
sages. The OHVO call ends when the call-
ing station goes on-hook.
If the receiving station is on-hook in speak-erphone mode and a calling party initiates
OHVO, the receiving station will receive a
Camp-On warning tone and normal Camp-On procedures are followed.
The called station may send (multiple mes-
sages) and even after sending a message,may press the Camp-On button to talk to
the calling station. Each time a message is
sent, the splash tone will be heard and bothdisplays will be updated.
LEDs will follow Camp-On LED lamping
sequences.Each station can be programmed to allow receiving
OHVO calls as part of Station Programming. Each
station may be programmed for OHVO in one of twoways, as follows:
- OHVO disallowed (may not receive OHVO
calls).
- May receive OHVO calls.
320.22
SE-ITING SYSTEM TIME AND DATE
Must be set by the first programmed attendant.
a. Dial 
[692] on the dial pad. Confirmation tone is
heard.b. Enter date and time as foilows:
YYMMDDHHMM
- [W] = year (00-99)
320-l 4Issue 1, March 1994 
						

							AlTENDANT FEATURE OPERATION
STARPLUS @ SPD 4696
Digital Key Telephone System
.
*
.
.
.respond to the calling station. DTMF digits
will not be heard by either party.
When silent messaging is used to respond
to a call, the existing call of the called
station will not be disconnected while the
messages are being sent to the calling
station.The calling station must remain off-hook to
receive silent messages.
If the called station responds with a text
message, the text message will appear on
the LCD.
LEDs will follow that of the CAMP-ON or
OHVO.
Each individual message may be pro-
grammed onto a flexible button including a
flex button on a 
DSSBLF console.
The calling station must be a digital display
telephone and the called station must be a
keyset.
ATTENDANT with DSS/DLS FEATURES
The attendant console may be programmed in one
of five different ways. Therefore, you may not have
all of the features listed below on yourconsole. Refer
to Sec. 220.14 for a description of each map.
320.25
Al-I-ENDANT TRANSFER SEARCH
When attempting to locate a patty:
a. Press a station button to signal that station. If
the party is not located, press another station
button to continue the search.
320.26PLACING AN OUTSIDE CALL (Auto-
matic Line Selection)a. Press outside line button. ON/OFF button LED
will light and dial tone will be heard.
b. Dial desired party.
c. When called 
pa@ answers, lift handset to con-
verse or use speakerphone
320.27
CALL PARK
While connected to an outside line:
a. Press programmed CALL PARK button. The
caller is put on Exclusive hold.
b. At this time, you can page or call another inter-
nal station.c. When the party you called responds, announce
the call park location and replace handset.
320.28DO NOT DISTURB INDICATION
The associated station button will flash at a medium
rate to indicate that station is in Do Not Disturb.320.29RETRIEVING A PARKED CALL
a. Lift handset or press ON/OFF button.
b. Dial 
[#] on the dial pad.
c. Dial the parking location (430 to 437) where the
call was parked.
320.30CALL TRANSFER
Outside lines can be transferred from one phone to
another within the system. The transfer can be eitherscreened (announced) or unscreened to either an
idle or busy station.
Screened Transfer:
While connected to an outside line:
a. Press station button where call is to be trans-
ferred (if programmed on your telephone),
or
press TRANS button and dial station number
ilO to 195).
b. The called extension signals according to
intercom signal switch position.
c. When that extension answers, announce
transfer.
d. Hang up to complete transfer.
Unscreened Transfer:
the
theWhen the called extension begins to signal, hang up
to transfer the call (Recall timer starts).
Transfer Search:
When attempting to locate a party:
a. Press a station key to signal a station.
b. If the party is not located, press another station
key to continue the search.
If the party is not located:
c. Press another station button to continue the
search.d. When the called party answers, hang up to
complete the transfer.
320.31CAMP-ON
While connected to an outside line:
a. Press desired station button.
b. When busy tone is heard, press CAMP-ON
button. Wait for response.
c. Replace handset, access another CO Line or
press RELEASE button (if you have one).
320-l 6Issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone System320.32FLEXIBLE 
BUmON PROGRAMMING
a. Press SPEED button twice.
b. Press FLEX button to be programmed (it must
be programmed in database as a flexible but-
ton).c. Dial desired code (Refer to Table 300-2 Flex
Button Programming Codes).
320.33MEET ME PAGE
To request another party meet you on a page:
a. Dial the desired two-digit paging code
or
press pre-programmed* flex button.
b. Request that party meet you on the page.
c. Do not hang up; wait for the requested party to
answer.
Answering a Meet Me Page
a. Go to the nearest telephone and dial [771 on the
dial pad.b. You will be connected to the party that paged
you.*Refer to Sec. 300.37, Flexible Button Assignment.
320.34
PAGING
A. External Paging
1. Dial the two-or three-digit External paging
code. Wait for page warning tone.
- [76]+[0] = External Ail Call (Zones l-7)
- [76]+[1] = External Zone 1
- [76]+[2] = External Zone 2
- [76]+[3] = External Zone 3
- j76]+[4] = External Zone 4
- [76!+[5] = External Zone 5
- [76]+[6] = External Zone 6
- [76]+[7] = Etiemai Zone 7
2.Speak in normal tone of voice to deliver mes-
sage.Stations off-hook or in DND will not hear the internal
page announcement.
When making a zone page or 
All Call page and iihe zone is busy, the page initiator will receive !ringback tone until the zons becomes available.1
You wig then hear a warning tone and can make j
the page announcement.!
3.Deliver page in normal tone of voice.
4. Replace handset to terminate page an-
nouncement.
AlTENDANT FEATURE OPERATION
B. Internal Paging
Stations off-hook or in DND will not receive the 
pageannouncement.
1.Press the pre-programmed* PAGE button, or
dial one of the following codes:
- [70] = Ail Call - internal & External
- [71] = internal Zone 1
- [72] = internal Zone 2
- [73] = internal Zone 3
- [74] = internal Zone 4
- [75] = internal All Call
2.Speak in normal tone of voice to deliver mes-
sage.3. Replace handset to terminate page an-
nouncement.
C.All Call Paging (Internal/External)
I.Dial [70] on the dial pad,
or
press the pre-programmed* PAGE button.
2.Speak in normal tone of voice to deliver mes-
sage.3. Replace handset to terminate page an-
nouncement.
*Refer to Sec. 300.37, Flexible Button Assignment.
320.35RELEASE 
BUlTONThe 
34-but-ton Attendant Digital Terminal contain a
Release button that may be pressed to disconnect
or terminate an intercom call, transfer sequence,
page announcement or CO call.
Issue 1, March 1994320-l 7 
						

							STARPLUS @ SPD 4696
Digital Key Telephone SystemLCD DISPLAYS
330.1LCD DISPLAYS
The display is arranged into an upper and lower field.
The upper field displays the current activity of the
telephone. The lower field is divided into two 
sec-
tions. The left section of the lower field displays the
date, speed bin number, connected intercom stationor outside line number. The right section of the lower
field displays the current time or elapsed time on anoutside call. The following Table shows what will
appear on the LCD displays based on the function
performed..Table 330-l Liquid Crystal Displays (LCD)
FUNCTION
Idle Station
Manually Dialing
Outgoing Calls
Recalling Line
from Hold
Recalling Line
from Another StationCALLING STATION’S DISPLAYRECALL FROM STA XXX
LINE XXHH:MM:SS
Connected to an
Incoming CO Line
Intercom CallCALLED 
STATIONS DISPLAY
I
I
STATION XXX
LINE XX
00:00:10CALL FROM STA XXX
MMIDDIYYHH:MM am
CALL FROM 
..(name)..
MM/DD/YYHH:MM am I
Issue 1, March 1994330-l 
						

							LCD DISPLAYSSTARPLUS @ SPD 4896
Digital Key Telephone SystemTable 330-l LCD Displays (Cont’d)
FUNCTION
Camp-on
Conference
Internal Page
External Zone Page
and
External All Call Page
All Call Page
Meet Me PageCALLING STATION’S DISPLAYEXTERNAL PAGE
MM/DD/YYHH:MM amCALLED STATION’S DISPLAY
CAMP-ON BY STA XXX
MM/DD/YYHH:MM am
LPAGE FROM 
..(name)..
MM/DD/YYHH:MM amPAGE FROM STA XXX
MM/DD/YYHH:MM am
I
I
PAGE FROM XXX
, 
MM/DD/YYHH:MM am, 
MMIDD~To~MMam 1
330-2
Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone System.LCD DISPLAYS
Table 330-l LCD Displays (Cont’d)
FUNCTION
Station Call Forward
(Originating Station)
(Name in Display)
c
I’Station No-Answer
Call Forward
(Originating Station)
;  Station Busy/No-Answer
Call Forward
I(Originating Station)
Station Busy
Call Forward
(Originating Station)
-Forwarded Call
(Name in Display)/
CALLING STATION’S DISPLAY
ICALLED STATION’S DISPLAY
rBUSY FWD TO 
..(name)..
MM/DD/YYHH:MM am
j VIASTAXXXHH:MM amI
7FORWARDED TO STA XXX
IVIA STA XXXHH:MM am
ri  ICALL FROM STA XXX
I
Issue 
1, March 1994330-3 
						

							LCD DISPLAYSSTARPLUS @ SPD 4896
Digital Key Telephone SystemTable 330-l LCD Displays (Cont’d)
I
FUNCTION
’  Forwarded Intercom Call
LStation Forwarding
to a Voice Mail Group*
(Station Idle)
Station Forwarding
to an ACD* or UCD
Group(Station Idle)
-Preset Forward
Station calling a
Station Forwarded to
a Voice Mail’ Group
Cail
PickupExclusive HoldCALLING STATION’S DISPLAY
LiNE HOLDING
t LINE XXHH:MM am/
*Features available with optional software.CALLED STATION’S DISPLAY
CALL 
.j=ROM STA XXX
VIA STA XXXHH:MM am 1
FORWARD 
RlNG
LINE XXHH:MM amCALL TO STA XXX
FROM STA XXX HH:MM am
330-4Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone SystemLCD DISPLAYS
Table 330-l LCD Displays (Cont’d)
r
1FiiNCTlONDo Not Disturb
-
I
Call BackCALLING STATION’S DISPLAY
Outside Line
Transfer
Message Waiting ;CALLED STATION’S DISPLAY
iTRANSFER FROM STA XXX
MSG: XXX XXX XXX XXX XXX
i  
j MM/DD/YYHH:MM amII
Reply to a
Message WaitingCALL TO 
..(name)..
MM/DD/YYHH:MM amissue 1, March 1994
330-5 
						

							LCD DISPLAYSSTARPLUS @ SPD 4696
Digital Key Telephone SystemTable 330-l LCD Displays (Cont’d)
FUNCTION
Programmed Flash
Command 
(F)Programmed Pause
Command (P)
Programmed 
Pulse-To-Tone Switchover (S)
CO Line
Queuing
HuntGroups
ACD* or UCD
GroupsCALLING STATION’S DISPLAY
rl.
I..:...,
~1
tCALLED STATION’S DISPLAY
I
CALL TO STA XXX
VIA ACD
HH:MM amII
*Features available with optional software.
330-6Issue 1, March 1994