Vodavi Starplus Spd 4896 Hybrid Key Telephone System Installation Manual

							STARPLUS @ Si’D 4896
Digital Key Telephone SystemBASIC 
KEYSET FEATURE OPERATION
Table 305-I Basic 
Keyset Numbering Plan
/100-195
/43 [C]
I438
/MM
i45 [H]
/55 [U]i 
;; 1;;566
570 [BB]
571
,572 55 [U]
573
/574
~578
j 6# [XXX]
I604
/620
/621
!622
:623
624
j626
/627
1629
1631
i632
j633 [zzl
I633 [00]
634
I636 [XX]
638+[0]
638+[%]
638+[#]
;640
:640 [7]
j640 [8]640 
[Q]
i640 [*]
I641
/660
/662
663Station Intercom Numbers
Call Park Location O-7 (system)Personal Park
Voice Mail* Group Pilot Numbers O-7
Hunt Group Pilot Numbers O-7
ACD* Group Pilot Numbers O-Q
UCD Group Pilot Numbers O-7
ACD’ Group Pilot Numbers 1 O-l 5ACDYUCD Available/Unavailable
ACD* Call Qualifier
ACD’ Agent 
Logout
ACD* Agent Login
ACD’ Group Member Status
ACD* Agent Help Request
ACD’ Overflow Sta Available/Unavailable
Tone Mode Ring Option
Night Service Feature
Camp-On
Line Queue
Call Back
Message Wait
Conference
LCR’ Queue Cancel
Account Code’ enter
MUTE Button
Do Not Disturb
Background Music
Personalized Messages
Clear Personalized Messages
Headset Mode
Station Relocation
Handset Receiver Gain
Handset Receiver Gain Increase
Handset Receiver Gain Decrease
All Call Forward
No Answer 
- Call Forward
Busy 
- Call Forward
Busy/No Answer 
- Cail Forward
Off-Net 
- Call Forward
Release Button (Key and Attendant)
Flash Command to CO Line
Clear 
- Call Forward, DND,
Personal Messages
Message Wait return664
690
691 [BB]
695 
-70
71
72
73
74
75
76 
PI76 
PI
7781
82
83
84
85
86
87
88 [WI9
0
M
#43 [C]
#5
[SPEED][YY]
[SPEED]+[%]
[SPEED]+[#]Conference 
W/ Personal Park
Name in Display Programming
Off-Hook Preference
Distinctive Ringing
All Call Page (Internal 
& External)
Internal Page Zone 1Internal Page Zone 2
Internal Page Zone 3
Internal Page Zone 4
internal All Call Page
External All Call Page (All Zones)
External Page Zones l-7
Meet-Me-Page Answer
CO Line Group 1(if 
LCR* is enabled)
CO Line Group 2
CO Line Group 3
CO Line Group 4
CO Line Group 5
CO Line Group 6
CO Line Group 7
All CO line Groups
(CO Line Off-Net Forward)
LCR* or CO Line Group 1
(if 
LCR* is disabled)
Attendant
Group Call Pick Up
Call Park Pickup
Universal Night Answer
Speed Dial Access
(00-l 9 
Station)(20-99 System)
Save Number Redial
Last Number Redial
XXX = intercom Station Numbers
W = Speed Dial Bin numbers
ZZ = Personalized Messages
U = ACD* (O-l 5) or UC3 (O-7) Group Number
C = Call Park Location O-7
H 
= Hunt Group Number O-7V = Voice Mail* Group Number O-7
P = External Page Zone Number 
lc7-*Features available with optional software.
Issue 
1, March 1994305-3 
						

							BASIC KEYSET FEATURE OPERATlON
STARPLUS @ SPD 4696
Digital Key Telephone System
305.3
AUTOMATlC CALL DISTRIBUTION
(A=9This feature is available with optional software.
When purchased, Uniform Call Distribution (UCD) isnot used and is replaced by the ACD functions
identified in the following. 16 Automatic Call Distri-
bution (ACD) groups can be programmed, each
containing up to 16 three-digit station numbers.
A. Agent 
Login/Logout Feature
The Agent 
Login/Logout feature provides a
means for an agent to log into one of the ACD
groups and receive calls. For an agent to be
placed into an active ACD state, the agent mustfirst 
login. The agent logs in by performing the
following steps:
1.Dial the LOGIN CODE [572] on the dial pad,
followed by the ACD group number 
@xx) that
the agent is going to log into.
or
Press a pre-programmed* 
LOGIN flex button.
2.The agent enters his unique AGENT ID code
(0000-9999). The LOGIN flex button LED will
be lit steady. Confirmation tone is heard and
the agent is 
!ogged onto the ACD group. The
ON/OFF LED will extinguish if the agent
started the sequence in the handsfree mode.
When the agent logs in, an ACD 
login event
is sent to the 
SIMDR port, if active.
For an agent to remove himself from the ACD groupas an active agent:
1. Dial the 
LOGOUT CODE [571] on the dial
pad,
orPress a pre-programmed* 
LOGOUT flex but-
ton. The 
LOGiN flex button LED will extin-
guished. When the agent logs out and
removes himself from the ACD group, an ACD
logout event is sent to the SMDR port, if
active.
Conditions:l If an agent logs into an ACD group from a
station that is logged into another ACD
group, the station will be automatically re-
moved from the previous ACD group.An agent may log out while in wrap-up, or
unavailable.An agent logging in will first be placed in
wrap-up mode before receiving an ACD
call.If an agent attempts to log into an ACD
group that already has 16 members, that
agent will receive error tone.The 
Starplus Digital System will not verify
agent’s ID codes, other than requiring four
digits to be entered.*Refer to Sec. 300.37, Flexible Button Assignment.
B.ACD Agent “HELP” button
The ACD Agent “HELP” feature provides a
means for an ACD agent to signal his assigned
supervisor for assistance. A flex button must be
programmed for this feature to operate.*Refer to Sec. 300.37, Flexible Button Assignment.
While on a 
call in progress, the agent:
1. Presses his pre-programmed* “HELP” flex
button. Confirmation tone will be heard by theagent. The agent will see his “HELP” button
illuminate if a supervisor is logged into his
ACD group. If no supervisor is logged in, the
agent will receive a burst of error tone and his“HELP” button will not illuminate.
The ACD supervisor station receives a
“HELP” message if a member of one of the
ACD groups he is assigned to initiates a
“HELP” request. The “HELP” function also
sends a Camp-On tone to the speaker of the
supervisors 
keyset. The “HELP” message
takes precedence over any other message
and can be cleared by the supervisor by
pressing his “HELP” button.At the time the supervisor receives a “HELP”
request, he can press his “HELP” flex button
followed by his override feature button to
bridge onto the ACD group members call. The“HELP” button will place an intercom call to
the station requesting “HELP”. The “HELP”
message will be cleared after the supervisor’s“HELP” button is depressed. In addition, the
“HELP” message will be cleared if the agent
was on a call and went back on hook before
the supervisor could respond. In this case, the“HELP” message will be converted to a mes-
sage wait indication. The agent can also clearthe “HELP” request by hitting his “HELP” but-
ton a second time.
Conditions:
* Up to five messages can be left at any
supervisor station.
305-4Issue 1, March 1994 
						

							STARPLUS @ SPD 4696
Digital Key Telephone SystemBASIC 
KEYSET FEATURE OPERATION
l The supervisor can cancel the “HELP” re-
quest signal by depressing his flashing
“HELP” button. In addition, a call will be
placed to the agent requesting “HELP”. If
the agent is on a call, the supervisor can
press his barge-in button to monitor the callor give assistance on the call.
Only digital terminals can 
utike #is feature,
since a flexible button is required to be
programmed.
C. ACD Call Qualification
The CALL QUALIFICATION feature provides a
means for an Agent to enter codes on ACD type
calls that identify the call. This feature providesup to four digits for the ACD SMDR reporting
function. This feature permits up to 12 digits to
be entered, however only the first four digits areprovided for in the SMDR record.
The QUALIFY button is programmed using flexcode 
[570#]. If the agent wishes to enter his
qualify code in a speed bin, he can do so usingthe standard speed bin programming se-
quence. Then when he programs his flex but-
ton, he can enter 570 followed by the bin
number. This will provide an agent with a series
of buttons with qualify codes under them. Referto Sec. 300.37, Flexible Button Assignment.
While on a call, the agent:
1. Presses the pre-programmed CALL 
QUAL-
I FY flex button, followed by the four-digit qual-ify code. Enter a 
[a] to complete the
sequence. A short burst of confirmation tone
will be heard thru the 
keyset speaker, if pro-
grammed.
Conditions:
a The outside party will not hear the (qualify
code) account code being entered.
l The qualify code uses the first four digits of
the account code. Therefore the account
code record in the SMDR will contain the
qualify code in the first four digits.
. The qualify code must be entered during
CO talk state.
l Soeed dial entries can contain all digits
including the 
[a], which will terminate the
entry and return the ACD agent to his CO
party.D. ACD Available/Unavailable Mode
If you are a ACD agent, you may place your
station in the Available mode to receive ACD
type of calls or you may place your station in
the Unavailable mode to block ACD type calls
from ringing your station.To go Available:
1.Dial [566] on the dial pad,
orpress the pre-programmed* 
Available/Un-
ava,ilable button. You may now receive ACD
calls,To 
gi, Unavailable:
1.Dial [566] on the dial pad,
orpress the pre-programmed* Available/Un-
available button. You are now blocked from
receiving ACD calls.*Refer to Sec. 300.37, Flexible Button Assignment.
E.ACD Overflow Station -Available/Unavailable Mode
If you are a ACD Overflow station, you may
place your station in the Available mode to
receive ACD type of calls or you may place yourstation in the Unavailable mode to block ACD
type calls from ringing your station.
To go Available:
1.Dial [578] on the dial pad,
orpress the pre-programmed* 
AvaiIable/Un-available button. You may now receive ACD
calls.
To go Unavailable:
1.Dial [578] on the dial pad,
orpress the pre-programmed* Available/Un-
available button. You are now blocked from
receiving ACD calls.
*Refer to Sec. 300.37, Flexible Button Assignment.
305.4CALL FORWARD: STATION
A.Call Forward - All Calls
If you have been given the ability to forward your
calls:
1.Lift handset or press ON/OFF button.
2.Dial the Call Forward code [640] on the dial
pad,
or
Press the pre-programmed* FWD flex button.
3.Press DSS button of desired station,
ordial the three-digit extension number where
calls are to be forwarded, including ACD or
UCD Group, Voice Mail Group, and Hunt
group pilot numbers.Issue 1, March 1994
305-S 
						

							BASIC KEYSET FEATURE OPERATlON
STARPLUS @ SPD 4696
Digital Key Telephone System
4. Replace the handset or press the ON/OFF
2.Dial the Call Forward code, 16401 on the dial
button.pad,
Conditions:or
tine Queue, Call back requests, messagewait requests, and pre-selected messages
are canceled when a station activates call
forward.Call back requests are not allowed at a
station where a call is forwarded.
CO Line calls can be transferred by the
receiving station back to the original for-
warded station.
A station in the call forward mode may still
make outgoing calls.To Remove Call Forwarding:
1.Lift handset or press ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
8.Call Forward - No Answer
If you have been given the ability to forward your
calls:
1.
2.
3.
4.
5.
Lift the handset or press ON/OFF button.Dial the Call Forward code 
[640] on the dial
pad,
or
Press the pre-programmed* FWD flex button.Dial the Call Forward No-Answer code 
[7] on
the dial pad.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.Replace the handset or press the ON/OFF
button.To cancel Call Forwarding:
I.Lift the handset or press the ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
C.Call Forward - Busy
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
Press the pre-programmed’ FWD flex button.
3.Dial the Call Forward Busy code [8] on the dial
pad.
4.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.
5. Replace the handset or press the ON/OFF
button.To cancel Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
D.Call Forward - Busy/No Answer
If you have been given the ability to forward your
calls:
1.
2.Lift the handset or press ON/OFF button.
Dial the Cail Forward code, [640] on the dial
pad,
or
Press the pre-programmed* FWD flex button.Dial the Call Forward Busy/No Answer code
[9] on the dial pad.
3.
4.
5.Dial the three-digit extension number where
calls are to be forwarded. Confirmation tone
will be heard.
Replace the handset or press the ON/OFF
button.To cancel Call Forwarding:
I.Lift the handset or press the ON/OFF button,
2.Dial the Cail Forward Cancel code, [662] on
the dial pad,
orPress the pre-programmed* 
NVD flex button.
Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
E.Call Forward - Off-Net (via speed-dial)
In a speed dial bin, store the number of the off-net
location where calls are to be forwarded. Follow
instructions provided for storing station or system
speed dial numbers.
This feature allows stations to forward intercom and
transferred CO calls to an off-net location.
1.Lift handset or press ON/OFF button.
305-6Issue 1, March 1994 
						

							STARPLUS @ SPD 4696Digital Key Telephone System
BASIC 
KEYSET FEATURE OPERATION
2.Dial the Call Forward code, [640] on the dial
pad,or
Press the pre-programmed* FWD flex button.
3.Dial [+++I on the dial pad. Then dial the speed
bin number that contains the number where
calls are to be forwarded. Confirmation tone
is heard. FWD button LED is flashing.
4. Replace the handset or press the ON/OFF
button.Conditions:
l Line Queue, Call back requests, message
wait requests, and pre-selected messages
are canceled when a station activates call
forward.l Call back requests are not allowed at a
station where a call is forwarded.
0 CO Line calls can be transferred by the
receiving station back to the original for-
warded station.
0 A station in the call forward mode may still
make outgoing calls.Canceling Off-Net Forwarding
1.Lift handset or press ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.CALL FWD button LED is extinguished.
*Refer to Sec. 300.37, Flexible Button Assignment.
F.Call Forward - ACD or UCD Groups
If you have been given the ability to forward your
calls:
1.
2.
3.Lift the handset or press ON/OFF button.
Dial the Call Forward code, 
[640] on the dial
pad,or
Press the pre-programmed* FWD flex button.Dial the desired code:
- [7] =no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
Skip the preceding step for immediate 
/fonvarding.
4.Dial the three-digit ACD Group Pilot number
(550-565) for groups l-l 6, or UCD group pilot
number (550-557) for the groups 1-8 where
calls are to be forwarded. Confirmation tone
will be heard.
5. Replace the handset or press the ON/OFF
button.*Refer to Sec. 300.37, Flexible Button Assignment.
To cancel Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
G.Call Forward - Voice Mail Groups
This feature is available With optional software.
Intercom and Transferred CO callers may be routed
directly to your mail box by forwarding your phone toa voice mail group. Callers will then be greeted by
your personal voice mail greeting if available.
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
2.Dial the Cail Forward code, [640] on the dial
pad,
or
Press the pre-programmed* FWD flex button.
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.ISkip the preceding step for immediate ;fonvarding.
4.Dial the three-digit Voice Mail group pilot num-ber 
(440-447) for the group (l-8) where calls
are to be forwarded. Confirmation tone will be
heard.5. Replace the handset or
button.To cancel Call Forwarding:
1.Lift the handset or presspress the ON/OFFthe ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.Confirmation tone will be heard.
*Refer to Sec. 300.37, Flexible Button Assignment.
H.Call Forward - Hunt Groups
If you have been given the ability to forward your
calls:
1.Lift the handset or press ON/OFF button.
7
-.Dial the Call Forward code, [640] on the dial
pad,or
Press the pre-programmed* FWD flex button.Issue 
1, Mardh 1994305-7 
						

							BASIC KEYSET FEATURE OPERATlON
STARPLLJS @ SPD 4696
Digital Key Telephone System
3.Dial the desired code:
- [7] = no answer calls
- [8] = busy calls
- [9] = busy and no answer calls.
Skip the preceding step for immediate
forwsrdfng.
4.Dial the three-digit Hunt group pilot number
(450-457) for the group (1-8) where calls are
to be forwarded. Confirmation tone will be
heard.
5.Replace the handset or press the ON/OFF
button.To cancel Call Forwarding:
1.Lift the handset or press the ON/OFF button.
2.Dial the Call Forward Cancel code, [662] on
the dial pad,
or
Press the pre-programmed* FWD flex button.*Refer to Sec. 300.37, Flexible Button Assignment.
305.5CONFERENCE WITH PERSONAL
PARKWhile connected to an outside line:
a. Press the TRANS button. Transfer dial tone is
heard.b. Dial 
[438] on the dial pad. (1st call is placed in
personal park).c. Dial desired number for 2nd call.
d. Press the TRANS button again. Transfer dial
tone is heard.e. Dial 
[664] on the dial pad. All three parties are
conferenced.f. Replace the handset to terminate conference.
305.6CO LINE QUEUING
A station can queue only one line at a time. If you
see that a particular outside line is busy and you wishto be placed on a list waiting for that line to become
available:To Place a Queue:
a. Press the Pool button. Busy tone is heard.
b. Press the pre-programmed* LINE QUEUE but-
ton.c. Replace the handset.
To Answer a Queue:If you hear ringing and an outside line of the line
group (or a Loop or Group Key), you queued onto is
rapidly flashing:a. Lift handset or press ON/OFF button.
b. Press flashing Pool button to answer.
If your ststfoff has been programmed forFnfefmd Line Amner, you wflf hswdhtrlineautomaffcstl~ upon ffftfng tfwhsndsti*A flex button must be programmed for this feature
to operate. Refer to Sec. 300.37, Flexible Button
Assignment.
305.7DIRECTED CALL PICK-UP
When incoming, transferred, or recalling outside lineringing, intercom ringing, or Camp On ringing is
heard at an unattended telephone:
a. Dial the station number of the known ringing
telephone. Receive 
ringback tone, or call an-
nounce tone.
b. Press the pre-programmed* PICK UP button to
answer the call.*A flex button must be programmed for this feature
to operate. Refer to Sec. 300.37, Flexible Button
Assignment.
Conditions:lUser must have access to the specific out-
side line or a Loop button to do a directed
call pickup.305.8DO NOT DISTURB
If you have been given the ability to place your phone
in Do Not Disturb:a. Lift the handset or press the ON/OFF button.
b. Dial the Do Not Disturb code 
[631] on the dial
pad,
orPress the pre-programmed* DND button. DND
button lights steady.
Removing Do Not Disturb
a. Dial the Do Not Disturb code 
[631] on the dial
pad,
orPress the pre-programmed* DND button. The
button LED extinguishes and DND is canceled.*Refer to Sec. 300.37, Flexible Button Assignment.
305.9MESSAGE WAITING
If you dial a station that is busy, unattended, or in
DND, you can leave a message waiting indication.
a.
b.
C.
d.
e.Lift the handset or press the ON/OFF button.
Dial the desired intercom station. Busy tone or
DND tone is heard.Press the TRANS button. Transfer dial tone is
heard.Dial the Message Wait code 
[623] on the dial
pad. Confirmation tone is heard.
Replace the handset or press ON/Off button to
end the call.
305-8issue 1, March 1994 
						

							STARPLUS @ SPD 4896
Digital Key Telephone System
BASIC 
KEYSET FEATURE OPERATION
,UptoIivemessegescanbeleftafany~onAnswering a Message Waiting Indication
If your MSG WAIT lamp is flashing, you have a
message waiting for you. The first message left will
be the first one called.
a. Lift the handset or press the ON/OFF button.
b. Dial the message wait return code 
[663] on the
dial pad. Station that left message will be sig-
naled with tone ringing.
c. If called station does not answer, press the
TRANS button. After receiving transfer tone,
dial the message wait code [623] to leave mes-
sage.*Refer to Sec. 300.37, Flexible Button Assignment.
305.10MUTE KEY
The MUTE feature provides privacy during speaker-
phone or handset operation by disabling the micro-
phone.To activate the Mute feature:
a. Press the pre-programmed* MUTE button
while off-hook on speakerphone or handset to
activate.To de-activate the Mute feature:
a. Press the pre-programmed* MUTE button
again to deactivate.
The mute feature automatics//y deactivates uponcall temiflation.
305.11PBWCENTREX TRANSFER
While connected to an outside line 
(PBXCentrex):a. Press the TRANS button. Receive transfer diai
tone.
b. Dial 
[660] on the dial pad. A flash command willbe presented to the PBX or 
Centrex line. PBX
or 
Centrex studder tone will be heard.
c. Dial desired outside number.
d. Replace handset to complete transfer.
305.12
PERSONAL PARK (Flip-Flop)
While connected to first call:
a. Press the TRANS button. The caller is put on
Exclusive Hold.
b. Dial the Personal Park code 
[438] on the dial
pad,
orPress a pre-programmed* flex button. (call is
placed in personal park). Dial tone will be heard.by pressingthe 
77?Abuttonand dialinRetrieving a Parked Call:
a. Dial the Personal Call Park location code 
14381on the dial pad,
orPress the pre-programmed* PERSONAL
PARK. button.Both the 
stati.on and the call will receive a
warning tone and then a talk path is established
between the two parries.
305.13PROGRAMMING YOUR NAME INTO
THE LCD DISPLAY
The Basic Digital terminal has the capability for the
user to program his name so that people using
display telephones will see the name instead of the
station number.
a. Lift handset.b. Dial 
[690] on the dial pad.
c. Enter your name (up to 7 letters) using the
pattern shown below..-A 
=21/ M =61 IB 
=221
l=l# /‘I $1N 
=62 i 2 =2# I, =02
C =23 j 0 =633 =3# j? =03
D ~31 /
jP 
=71 I4=4#J =04E 
=32Q ~74/5=5#/ 1! =*
F=33 / R=72 :6 =6# /G 
=41 / S ~73 /
$ =*27 
=7# /8. =*4H 
=42 /T=81 /8 =8# I* =*#
I=43 /U =82 /9 =9# /( =#l
J =51) =#2K=521 ;I; 1 spi;eT,, /, + =#3
L=53 /x =92 j:=I2 i= =#4
i Y =93 )-=13 i# =##
/ z =94 I‘=I4 Id. Press the SPEED button to complete the pro-
gramming process.305.14VOLUME CONTROL
A “slide” switch is provided on the front of the 
Star-plus Basic Digital Terminal to adjust the volume of
the voice and tones presented to the terminal
speaker.
- The “slide” switch controls the speaker voi-
ume which controls ail voice signals sent tothe speaker i.e. Speaker Phone conversa-
tions, BGM, and Page announcements,
- The same “slide” switch also controls the
ringing volume which controls all tone sig-
nals presented to the speaker i.e. Ringing,
splash tones, Camp-On etc... Muted ringingis also controlled by the slide switch. The
Issue 1, March 1994
305-9 
						

							BASIC KEYSET FEATURE OPERATION
STARPLUS @ SPD 4996
Digital Key Telephone System
muted ringing volume will be proportion-
ately quieter than normal ringing based on
the current switch setting.
305-l 0Issue 1, March 1994 
						

							STARPLUS @ SPD 4896Digital Key Telephone System
SLT FEATURE OPERATION
SECTION 310
SLT FEATURE OPERATION
310.1INTRODUCTION
This section of the manual contains the operating
instructions for Single Line users. It is designed to
provide step-by-step instructions for operating the
Single tine telephones in the system.
Literature similar to these operating instructions has
been prepared for use by the customer in the form
of a Single Line Telephone Users Guide.
310.2ACCOUNT CODE
This feature is available with optional software.
SLT stations can enter an account code to identify
the call or calling station.
Entering Account Code before a call:
a. Lift the handset.
b. Dial 
[627] on the dial pad.
c. Dial the account code. If the account code
contains fewer than 
12-digits, dial [%] to return
to intercom dial tone. Dial tone is heard.
d. Dial 
[9] or CO Access code and the desired
number.Entering Account Code during a call:
a. Depress the hookswitch momentarily. Your callwill be placed on hold while you enter your
account code.
b. Dial 
[627] on the dial pad.
c. Dial the account code. If the account code
contains fewer than 
12-digits, dial [;;C] to return
automatically to the call.
310.3AUTOMATIC CALL DISTRIBUTION
WD)This feature available with optional software.
When purchased, Uniform Call Distribution (UCD) isnot used and is replaced by the ACD functions
identified in the following. 16 Automatic Call Distri-
bution (ACD) groups can be programmed, each
containing up to 16 three-digit station numbers.
A. Agent 
Login/Logout Feature
The Agent 
LoginILogout feature provides a
means for an agent to log into one of the ACD
groups and receive calls. For an agent to be
placed into an active ACD state, the agent mustfirst 
login.
1.Dial the LOGIN CODE [572] on the dial pad,
followed by the ACD group number 
(5xx) that
the agent is going to log into.
2.The agent enters his unique AGENT ID code
(0000-9999). Confirmation tone is heard and
the agent is logged onto the ACD group.
When the agent logs in, an ACD 
login event
is sent to the SMDR port, if active.
If a membarissssigned to aspecific ACD gmup,,sndusestheI~i~c~u~c~sfoenlrrandult
,tWshase is changed to -reflect the diiTerent
For an agent to remove himself from the ACD groupas an active agent:
1. Dial the 
LOGOUT CODE 15711 on the dial
pad. When the agent logs out and removes
himself from the ACD group, an ACD 
logoutevent is sent to the SMDR port, if active.
Conditions:
9 If an agent logs into an ACD group from a
station that is logged into another ACD
group, the station will be automatically re-
moved from the previous ACD group.
0 An agent may log out while in wrap-up, or
unavailable.l An agent logging in will first be placed in
wrap-up mode before receiving an ACD
call.l If an agent attempts to log into an ACD
group that already has 16 members, that
agent will receive error tone.
l The 
Starplus Digital System will not verify
agent’s ID codes, other than requiring four
digits to be entered.
B.ACD Agent “HELP” button
The ACD Agent “HELP” feature provides a
means for an ACD agent to signal his assignedsupervisor for assistance.
While on a call in progress, the agent:
1.After hook-flashing, dial tfie “HELP” code on
the dial pad. The agent must hook-flash againto return to his call after the code is dialed. If
no supervisor is logged in, the agent will re-
ceive one-burst of error tone.
The ACD supervisor station receives a
“HELP” message if a member of one of the
ACD groups he is assigned to initiates a
“HELP” request. The “HELP” function also
sends a Camp-On tone to the speaker of the
supervisors 
keyset. The “HELP” message
issue 1, March 1994
31 o-1 
						

							SLT FEATURE OPERATION
STARPLUS * SPD 4996
Digital Key Telephone System
2500 Type  
2500 Type w/Msg Waiting Lamp on Top
2500 Type w/Message Waiting Lamp
2500 Type Wall Phone 2500 Type w/Flash Key
31 O-2Issue 1, March 1994