Sharp Mx2310u User Guide

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TROUBLESHOOTING
Contents
GENERAL PROBLEMS
PROBLEMS RELATED TO MACHINE OPERATION
 Specified machine functions cannot be used.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..8-39
 The operation panel cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-39
 Printing is not possible or stops during a job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-40
 The original size is not automatically selected or the wrong size is selected.  . . . . . . . . . . . . . . . . . .8-40
 The displayed bypass tray paper size is not correct.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-40
PROBLEMS RELATED TO PAPER FEEDING AND OUTPUT
 The original misfeeds (automatic document feeder).  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-41
 The paper misfeeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-41
 Paper does not feed from the paper tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
 The image on paper is skewed.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
 The automatic document feeder does not operate.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-42
PROBLEMS RELATED TO QUALITY / PRINT RESULTS
 Lines appear in the scanned image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Smudges appear on printed output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Toner does not adhere well or creases appear in the paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Print quality is poor.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-43
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
 Printing takes place on the wrong side of the paper.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
 A cover or insert is not printed on the specified paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-44
PROBLEMS RELATED TO PERIPHERAL DEVICES
 The connected USB device cannot be used.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 The connected USB memory cannot be used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 The finisher does not operate.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 Stapling does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-45
 Punching does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46
 The stapling position or punch position is not correct.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46
 Sheets output to the delivery tray of the finisher are scattered.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46
 The stapled sheets are scattered.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-46 
						

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TROUBLESHOOTING
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OTHER PROBLEMS
 Preview images or thumbnail images do not appear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 The touch panel screen is difficult to view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You were logged out without having performed logout yourself.  . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
 You forgot the administrator password.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-47
If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the main 
power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) in that 
order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost. 
						

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TROUBLESHOOTING
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PROBLEMS RELATED TO MACHINE OPERATION
ProblemPoint to checkSolution
Specified machine 
functions cannot be 
used.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use and page counts may be restricted in your 
user settings.
The operation panel 
cannot be used.Is the main power indicator lit?If the main power indicator is not lit, turn on the 
power.
Make sure that the power plug is firmly inserted in the 
power outlet, switch the main power switch to the on 
position, and press the [POWER] key ( ) to turn on 
the power.
Did you just power on the machine?Wait until a message appears indicating that the 
machine is ready.
After the [POWER] key ( ) is turned on, the machine 
requires some time to complete warmup operation.
During this time functions can be selected, however, a 
job cannot be run.
Is the [POWER SAVE] key ( ) 
blinking?Press the [POWER SAVE] key ( ) to turn off Auto 
Power Shut off mode.
☞1. BEFORE USING THE MACHINE [POWER 
SAVE] KEY (page 1-16)
Is a cover open or a device separated 
from the machine?Read the message and take appropriate action.
A warning message will appear when a cover is open or 
a device is separated from the machine.
Did login fail three times in a row?Log in using the correct user information.
When A Warning when Login Fails is enabled in the 
system settings (administrator) and login fails 3 times in 
a row, a warning will be displayed and operation will 
lock for 5 minutes. After operation unlocks, log in using 
the correct user information. (If you do not know your 
user information, contact your administrator.)
Does a message appear indicating that 
Auto Login failed?Contact your administrator.
Auto Login failed due to a problem on the network.
If you are the administrator, touch the [Admin Password] 
key, log in as an administrator, and temporarily change 
the auto login settings in the system settings 
(administrator). (Restore the changed settings to their 
original state after the network problem has been 
solved.)
The operation panel 
cannot be used.Does the message Call for service. 
Code:xx-xx*. appear in the touch 
panel?
*Letters and numbers appear in xx-xx.Switch the power off and then restart the machine.
Make sure that the LINE indicator is not lit and that the 
DATA indicator is not blinking or lit and then switch off 
the [POWER] key ( ) and the main power switch. 
Wait at least 10 seconds and then switch the main 
power switch and the [POWER] key ( ) back on in 
that order.
If the message still appears after switching the 
[POWER] key ( ) and main power switch off and on 
several times, it is likely that a failure has occurred that 
requires service. In this event, stop using the machine, 
unplug the power plug, and contact your dealer or 
nearest authorised service representative. (When 
contacting your dealer or nearest authorised service 
representative, inform them of the displayed error code.) 
						

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TROUBLESHOOTING
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Printing is not 
possible or stops 
during a job.Is a tray out of paper?Add paper as instructed by the message in the 
touch panel.
Is the machine out of toner?Replace the toner cartridge.
When toner runs low, a message will appear to inform 
you that the toner cartridge must be replaced. To 
replace the toner cartridge, see MAINTENANCE 
(page 1-49) in 1. BEFORE USING THE MACHINE.
Has a paper misfeed occurred?Remove the misfeed as instructed by the message 
in the touch panel.
☞REMOVING MISFEEDS (page 8-8)
Is the output tray full?Remove the output from the tray and resume 
printing.
When the output tray becomes full, a detector activates 
and stops printing.
Is the waste toner box full?Replace the waste toner box as instructed by the 
message in the touch panel.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
In the Paper Tray Settings of the system 
settings, are restrictions placed on the 
trays that can be used in each mode 
(copy, print, fax, Internet fax, and 
document filing)?Check the Paper Tray Settings and see if 
checkmarks appear in the checkboxes of each 
mode (Feeding Approved Job).
Functions without a checkmark cannot be used for 
printing using that tray.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change >   (Each mode)
The original size is not 
automatically selected 
or the wrong size is 
selected.Is the original curled or folded?Straighten the original.
The correct original size cannot be detected if the 
original is curled or folded.
Did you place an original smaller than 
A5 (5-1/2 x 8-1/2) size?Enter the original size manually.
Original sizes smaller than A5 (5-1/2 x 8-1/2) cannot 
be detected.
When scanning a small original on the document glass, 
it is convenient to place a blank sheet of paper on top of 
the original which is the same size (A4 (8-1/2 x 11), B5 
(8-1/2 x 11R), etc.) as the paper that you wish to use 
for printing.
The displayed bypass 
tray paper size is not 
correct.Is the bypass tray extension pulled out?Pull out the bypass tray extension.
When loading paper in the bypass tray, be sure to pull 
out the extension to enable the paper size to be 
detected correctly.
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PAPER FEEDING AND 
OUTPUT
ProblemPoint to checkSolution
 The original misfeeds 
(automatic document 
feeder).Is too much paper loaded in document 
feeder tray?Make sure that the stack of paper in the tray is not 
higher than the indicator line.
Is the original a long original?When using the automatic document feeder to scan 
a long original, set the scan size to [Long Size].
(Note that long originals cannot be copied using the 
copy function.)
Is the original on thin paper?Use the document glass to scan the original.
If you need to use the automatic document feeder, use 
slow scan mode in the special modes to scan the 
original.
Is the feed roller dirty?Clean the surface of the original feed roller.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
The paper misfeeds.Is a torn piece of paper remaining in the 
machine?Make sure all paper is removed.
☞REMOVING MISFEEDS (page 8-8)
Is too much paper loaded in the tray?Make sure that the stack of paper in the tray is not 
higher than the indicator line.
Are multiple sheets feeding at once?Fan the paper well before loading it.
Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is not supported may result in 
misfeeds, creases, or smudges.
☞SUPPLIES in the Start Guide
For paper that is prohibited or not recommended, see 
USEABLE PAPER (page 1-28) in 1. BEFORE USING 
THE MACHINE.
Has the paper in the tray absorbed 
moisture?If you will not be using paper in a tray for a long time, 
remove the paper from the tray and store it in a bag in a 
dark and dry location.
Are the bypass tray guides adjusted to 
the width of the paper?Adjust the bypass tray guides to the width of the 
paper.
Is the bypass tray extension pulled out?When loading a large size of paper, pull out the 
extension.
Is the bypass feed roller dirty?Clean the surface of the bypass feed roller.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49) 
						

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The paper misfeeds.Is A5 (5-1/2 x 8-1/2) size paper 
loaded?When loading A5 (5-1/2 x 8-1/2) size paper, place 
the paper in the horizontal (A5R (5-1/2 x 8-1/2R)) 
orientation.
Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
➞System Settings > Paper Tray Settings > Tray 
Settings
Did you add paper to the bypass tray?When adding paper, remove any paper remaining in 
the bypass tray, combine it with the paper to be 
added, and reload as a single stack.
If paper is added without removing the remaining paper, 
a misfeed may result.
Paper does not feed 
from the paper tray. Is the paper loaded correctly in the 
paper tray?Set the guides to the size of the paper.
Make sure the height of the paper does not exceed the 
indicator line.
In the Paper Tray Settings of the system 
settings, are restrictions placed on the 
trays that can be used in each mode 
(copy, print, fax, Internet fax, and 
document filing)?Check the Paper Tray Settings and see if 
checkmarks appear in the checkboxes of each 
mode (Feeding Approved Job).
Functions without a checkmark cannot be used for 
printing using that tray.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change >   (Each mode)
The image on paper is 
skewed.Is too much paper loaded in the bypass 
tray?Do not load more than the maximum number of 
sheets.
The maximum number of sheets varies depending on 
the paper type setting. For more information, see 
SPECIFICATIONS in the Start Guide.
Are the bypass tray guides adjusted to 
the width of the paper?Adjust the bypass tray guides to the width of the 
paper.
Are the original guides adjusted to the 
width of the paper?Adjust the original guides to the width of the paper.
The automatic 
document feeder does 
not operate.Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
ProblemPoint to checkSolution 
						

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PROBLEMS RELATED TO QUALITY / PRINT RESULTS
ProblemPoint to checkSolution
Lines appear in the 
scanned image.Are the scanning areas of the document 
glass or automatic document feeder 
dirty?Clean the scanning areas of the document glass or 
automatic document feeder.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
Is the bypass feed roller dirty?Clean the surface of the bypass feed roller.
☞1. BEFORE USING THE MACHINE 
MAINTENANCE (page 1-49)
Smudges appear on 
printed output.Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is for other models or special paper 
that is not supported may result in misfeeds, creases, or 
smudges.
☞SUPPLIES in the Start Guide
Are you printing on pre-punched paper?Take care that the image does not overlap the 
punch holes.
If the printed image overlaps the punch holes, smudges 
may appear on the reverse side of the paper following 
one-sided printing, or on both sides following two-sided 
printing.
Does a message appear indicating the 
need for maintenance?Contact your dealer or nearest authorised service 
representative as soon as possible.
Toner does not adhere 
well or creases appear 
in the paper.Are you using paper that is not within 
the specifications?Use SHARP-recommended paper.
Using paper that is for other models or special paper 
that is not supported may result in misfeeds, creases, or 
smudges.
☞SUPPLIES in the Start Guide
Did you set the correct paper type?Set the correct paper type in the tray settings.
Make sure that the following has not occurred:
 Heavy paper is being used, but a paper type other 
than heavy paper is selected in the tray settings. (The 
image may disappear if rubbed.)
 Paper other than heavy paper is being used, but 
heavy paper is selected in the tray settings. (This may 
cause creases and misfeeds.)
➞System Settings > Paper Tray Settings > Tray 
Settings
Is the paper loaded so that printing 
takes place on the reverse side?Check that the paper is loaded so that printing takes 
place on the correct side.
If printing takes place on the wrong side of label sheets 
or transparency film, the toner may not adhere well and 
a clear image may not be obtained.
Print quality is poor.Is Toner Save Mode enabled?Check with your administrator.
When Toner Save Mode is enabled, printing takes 
place using less toner and thus the print result is lighter. 
						

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Part of the image is 
cut off.Has the correct paper size been set?If you are using a special size, be sure to specify the 
paper size.
If the size of paper loaded in a tray was changed, be 
sure to check the paper size setting.
➞System Settings > Paper Tray Settings > Tray 
Settings
Was the original placed in the correct 
position?If you are using the document glass, be sure to 
place the original in the far left corner of the 
document glass.
☞1. BEFORE USING THE MACHINE PLACING 
THE ORIGINAL ON THE DOCUMENT GLASS 
(page 1-37)
Printing takes place 
on the wrong side of 
the paper.Is the paper loaded with the print side 
facing in the correct direction?Check that the paper is loaded so that printing takes 
place on the correct side.
 Trays 1 to 4: 
Load the paper with the front side facing up*.
 Bypass tray and tray 5: 
Load the paper with the front side facing up*.
* When the paper type is Pre-Printed or Letter 
Head, load the paper in the opposite way. (Except 
when Disabling of Duplex is enabled in the system 
settings (administrator). For the current setting, check 
with your administrator.)
A cover or insert is not 
printed on the 
specified paper.Has the paper type been set correctly?Set the correct paper type for the tray that contains 
the paper specified for the cover or insert.
If the paper type set for the cover or insert is not the 
same as the paper type set for the tray, paper will be fed 
from a different tray.
➞System Settings > Paper Tray Settings > Tray 
Settings
ProblemPoint to checkSolution 
						

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TROUBLESHOOTING
Contents
PROBLEMS RELATED TO PERIPHERAL DEVICES
ProblemPoint to checkSolution
The connected USB 
device cannot be 
used.Is the USB device compatible with the 
machine?Ask your dealer if the device is compatible with the 
machine.
Is the connected USB device 
recognized correctly?Use USB-Device Check in the system settings to 
check whether or not the device can be recognized.
➞System Settings > USB-Device Check
If it is not recognized, connect it once again.
The connected USB 
memory cannot be 
used.Is the format of the USB memory 
FAT32?Check the USB memory device format.
If the format of the USB memory is other than FAT32,  
use your computer to change the format to FAT32.
Are you using a USB memory with a 
capacity of more than 32 GB?Use a 32 GB or less USB memory.
The finisher does not 
operate.Does a message appear indicating that 
you need to remove paper from the 
stapler compiler?Remove all remaining paper from the stapler 
compiler.
Does the following message appear in 
the touch panel?
Call for service. Code:xx-xx* Finisher 
trouble.
*Letters and numbers appear in xx-xx.Check the plug of the connecting cable of the 
finisher.
Plug and unplug the cable and after ensuring that it has 
been properly plugged, restart the power supply to the 
machine.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
Stapling does not take 
place.Does a message appear instructing you 
to check the staple unit?Remove jammed staples.
☞REMOVING STAPLE JAMS (page 8-11)
Does a message appear instructing you 
to add staples?Replace the staple cartridge.
Do not forget to replace the staple case.
☞REMOVING STAPLE JAMS (page 8-11)
Is a different width of paper mixed in?To perform mixed size stapling, use paper of the 
same width and select the [Same Width] setting.
Stapling is not possible when paper of different widths 
are mixed together.
When copying, select [Same Width] from [Mixed Size 
Original] in the special modes.
Are there more sheets than can be 
stapled at once?For the maximum number of sheets that can be 
stapled, see SPECIFICATIONS in the Start Guide.
Is a paper size that cannot be stapled 
included in the print job?For the paper sizes that can be stapled, see  
SPECIFICATIONS in the Start Guide. 
						

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Stapling does not take 
place.Is the paper type setting of the tray 
selected in the printer driver set to a 
paper type that cannot be stapled?Check the paper type settings in the machine and select 
a tray that has paper that can be used for stapling*. 
Click the [Tray Status] button in Paper Selection on 
the [Paper] tab of the printer properties window and 
check the paper type setting of each tray.
* Stapling is not possible on labels, tab paper, 
transparency film, or envelopes. In addition, if Disable 
Staple is selected in the user type, stapling will not be 
possible.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
Punching does not 
take place.Does a message appear instructing you 
to check the punch module?Dispose of punch scraps.
☞1. BEFORE USING THE MACHINE PUNCH 
MODULE (page 1-44)
Is a different size of paper mixed in? Punching is not possible when different widths of paper 
are mixed together. To perform mixed size punching, 
use paper of the same width and select the [Same 
Width] setting. When copying, select [Same Width] for 
[Mixed Size Original] in the special modes.
Is a paper size that cannot be punched 
included in the print job?For the paper sizes that can be punched, see 
SPECIFICATIONS in the Start Guide.
Is the tray selected in the printer driver 
set to a paper type that cannot be 
punched?Check the paper type settings in the machine and select 
a tray that has paper that can be used for punching*. 
Click the [Tray Status] button in Paper Selection on 
the [Paper] tab of the printer properties window and 
check the paper type setting of each tray.
* Punching is not possible on labels, tab paper, 
transparency film, and envelopes. In addition, if 
Disable Punch is selected in the user type, punching 
will not be possible.
Have functions been disabled by the 
administrator?Check with your administrator.
Some functions may have been disabled in the system 
settings (administrator).
The stapling position 
or punch position is 
not correct.Is the stapling position set correctly?Check the stapling position setting.
☞2. COPIER OUTPUT (page 2-33)
Are the punching positions set 
correctly?Check the punch position settings.
☞2. COPIER OUTPUT (page 2-33)
Sheets output to the 
delivery tray of the 
finisher are scattered.Have the output sheets got folded? If the front and back side of the sheets in the paper feed 
tray have been reversed, in some cases it can be 
improved.
The stapled sheets are 
scattered.Have the output sheets got folded? If the front and back side of the sheets in the paper feed 
tray have been reversed, in some cases it can be 
improved.
ProblemPoint to checkSolution