Sharp Mx2310u User Guide

							7-113
SYSTEM SETTINGS
Contents
Letter Size RX Reduce Print
This program is not available in Canada and Philippines.
When a letter-R (8-1/2 x 11R) size fax is received, this 
setting reduces the fax to A4R size.
Receiving Date & Time Print
Enable this setting to have the date and time of 
reception printed.
Select [Inside the Received Image] or [Outside the 
Received Image] for the position where the date and 
time is printed.
When [Inside the Received Image] is selected, the date 
and time of reception is printed on the received image.
When [Outside the Received Image] is selected, the 
received image is reduced and the date and time of 
reception is printed in the blank area that results.
A3 RX Reduce
This program can only be activated in Canada and 
Philippines.
When an A3 size fax is received, this function reduces 
the fax to ledger (11 x 17) size.
Fax Output Settings
These settings are used to select the number of copies 
and output tray for received faxes. When a finisher is 
installed, the finisher tray can be selected as the output 
tray and stapling can be selected.
Output tray
Select the output tray for received faxes.
Number of Prints
Set the number of copies of received faxes that are 
printed to any number from 1 to 99.
Staple Position
When a finisher is installed, set the position at which 
received faxes are stapled.Paper Size
When a finisher is installed, select the paper used for 
printing of received faxes.
Use this setting to specify whether reception from a 
stored number is to be allowed or rejected.
Reject hidden Number
Reception from a number whose settings are not notified 
can be rejected irrespective of the contents of the 
specific number reception settings.
When this setting is enabled, A4R size faxes are also 
reduced.
[Outside the Received Image] cannot be selected for 
the reception date and time print setting when Auto 
Receive Reduce Setting (page 7-112) is not enabled.
When this setting is enabled, ledger (11 x 17) size 
faxes are also reduced.
 This setting can only be used when the [Multiple Set 
Print] and [Staple] checkboxes are selected   in 
Fax Settings (page 7-105).
 The maximum number of sheets that can be stapled 
is 50. (When the paper is oriented horizontally, the 
maximum number of sheets that can be stapled is 
30.)
Allow/Reject Number Setting
ItemDescription
Reject 
ReceptionReject reception from the stored number.
Allow 
ReceptionAllow reception from the stored number.
All Invalid
Even if numbers have been stored, 
disregard the numbers and allow 
reception from all numbers.
Add New
Store a new number for which allow or 
reject will be specified (maximum of 50 
numbers).
Enter the number (maximum of 20 digits) 
and touch the [Store] key.
Registration 
Number List
A list of the stored numbers can be 
displayed.
A number can be selected in this screen 
to delete it from the list.
Reject 
hidden 
Number
When this setting is enabled, reception 
from a number whose settings are not 
notified is rejected irrespective of the 
contents of the specific number reception 
settings.
When no numbers have been stored for allow/reject 
specification, no keys other than [Add New] can be 
selected. 
						

							7-114
SYSTEM SETTINGS
Contents
The following settings are for regular polling memory 
using the Public Box.
Set Fax Polling Security
When the memory polling function is used, this setting 
determines whether any machine will be allowed to poll 
your machine, or only machines that have been stored in 
your machine.
Add New
When the Polling Security Setting is enabled, use this 
setting to store (or delete) the fax numbers of the 
machines that are allowed to poll your machine. The 
stored fax numbers are called passcode numbers. Up to 
10 passcode numbers can be stored (maximum of 20 
digits each).
Passcode Number Key List
This shows a list of the stored passcode numbers. A 
number can be selected to delete it.
Fax Polling Security
Note that these settings do not apply to F-code polling 
memory. 
						

							7-115
SYSTEM SETTINGS
Contents
SYSTEM SETTINGS MENU
Total CountSystem Settings
Entering Administrators Password
Keyboard Select Clock AdjustDevice Count Job Count
All Custom Setting List
Printer Test Page
Sending Address ListDocument Filing Folder List
Tray Settings
Paper Type Registration
Auto Tray Switching
Custom Size Registration (Bypass)
Address Book
Custom Index
Program
F-Code Memory Box
Fax Settings
I-Fax Settings
Printer Default Settings
Amend User Information
User Authentication Setting
Other Settings
Toner Save Mode Auto Power Shut-Off Auto Power Shut-Off Timer Preheat Mode Setting 
Other Settings
MFP Display Pattern Setting
Customize Key Setting
Home Screen Settings
Preview Setting
Remote Operation Settings
Soft Keyboard Template Setting
Other Settings
Original Size Detector Setting
Disabling of Devices
Initial Status Settings
Other Settings
Default Settings Colour Adjustments Fusing Control Settings
Interface Settings
Auto Colour CalibrationPort Switching Method IPv4 Settings 
IPv6 SettingsEnable TCP/IP
Enable NetWareEnable EtherTalk
Enable NetBEUI Reset the NIC
Ping Command
Prohibit Notice Page Printing
Prohibit Test Page Printing
A4/Letter Size Auto Change
Hexadecimal Dump Mode 
I/O Timeout 
Enable USB Port
USB Port Emulation Switching
Enable Network Port 
Network Port Emulation Switching
Print Density Level
CMYK Exposure Adjustment
Bypass Tray SettingsJob Spool QueuingDisabling of USB Memory Direct PrintDisabling of Network Folder Direct 
Print
User List 
Page Limit Group List 
Authority Group List
Favourite Operation Group List 
User Count
Card Setting PCL Settings 
PostScript SettingsCopies 
Orientation 
Default Paper Size
Default Output Tray
Default Paper Type
Actions when the Limit of Pages 
for Output Jobs The Number of User Name 
Displayed Setting A Warning when Login Fails
Disabling of Printing by Invalid User
Keys Touch Sound 
Auto Clear Setting 
Message Time  Setting
Display Language Setting
Original Feeding Mode 
Auto Paper Selection Setting
Tandem Connection Setting
Detect Standard in Auto Colour Mode
Registration Adjustment
Optimization of a Hard DiskClear All Job Log Data
Disabling of Document Feeder 
Disabling of Duplex 
Disabling of Optional Paper Drawer
Disabling of Tray Settings
Copy Exposure Adjustment 
Rotation Copy Setting
Add or Change Extra Preset Ratios
Setting a Maximum Number of Copies 
Initial Margin Shift Setting 
Erase Width AdjustmentDefault Display Setting
Disabling of Job Priority Operation 
Disabling of Bypass Printing 
Key Operation Setting
Disabling of Finisher 
Disabling of Offset
Disabling of Stapler
Disabling of Punch
Card Shot Settings 
Initial Tab Copy Setting
Disabling Deletion of Job Programs 
Disabling of Bypass-Tray in Duplex Copy
Disabling of Auto Paper SelectionAuto Selection Setting of Tray that is 
Supplied the Paper
Disabling of Clock Adjustment 
Disabling of Covers/Inserts Mode 
Set Keyboard Priority
Initial Original Count Setting
Disabling of Colour Mode
B/W 600dpi x 600dpi Scanning 
Mode for Document Feeder B/W Quick Scan from Document Glass
Auto Clear Before Copy Job Execution
Automatically print stored jobs 
after login
Default Network Authentication  
Server Setting
Perform LDAP server access control.
Display Usage Status after Login
User Information Print 
Initial Resolution Setting
Disable Blank Page Print
Line Thickness 
2-Sided Print
Colour ModeN-Up Print
Fit To Page
Output 
Quick File Default Settings
List Print (User)
Paper Tray Settings
Address Control
Fax Data Receive/Forward
Printer Condition Settings
Document Filing Control
USB-Device Check
User Control
User Control
Energy Save
Operation Settings
Device Control 
Copy Function Settings
Network Settings
Printer Settings 
						

							7-116
SYSTEM SETTINGS
Contents
Image Send Settings
Operation Settings Other Settings
Default Display Settings 
Address Book Default Selection
Initial Resolution Setting 
Default Exposure Settings
Must Input Next Address Key at 
Broadcast Setting
Scan Complete Sound Setting The Number of File Name/Subject/Body 
Keys Displayed Setting
The Number of Direct Address Keys 
Displayed Setting
Disable Switching of Display Order
Hold Setting for Received Data Print
Default Verification Stamp
Erase Width Adjustment
Default Sender Set 
Default Colour Mode Settings 
Initial File Format Setting
Compression Mode at Broadcasting Maximum Size of E-mail 
Attachments (E-mail) 
Maximum Size of Data Attachments 
(FTP/Desktop/Network Folder)
Bcc Setting
Disable Scan Function 
Pre-Setting Mail Signature
Auto Wake Up Print 
Compression Setting
Speaker Volume  Setting
Original Print on Transaction Report
Transaction Report Print Select Setting
Activity Report Print Select Setting
Body Text Print Select Setting 
Pre-Setting Mail Signature
Recall in Case of Line BusyRecall in Case of Communication 
ErrorI-Fax Reception Report On/Off Setting I-Fax Reception Report Request 
Timeout Setting 
Number of Resend Times at 
Reception ErrorMaximum Size of E-mail Attachments 
Rotation Sending Setting 
Printing Page Number at Receiver
Auto Receive Reduce Setting
Duplex Reception Setting
Set Address for Data Forwarding
Letter Size RX Reduce Print
Receiving Date & Time Print
A3 RX Reduce
POP3 Communication Timeout Setting
Reception Check Interval Setting 
I-Fax Output Setting
Distinctive Ring Detection
  
Auto Reduction Sending Setting 
Rotation Sending Setting 
Quick On Line SendingPrinting Page Number at Receiver 
Date/Own Number Print Position Setting 
Recall in Case of Line Busy
Recall in Case of Communication Error
Number of Calls in Auto ReceptionSwitching from Manual to 
Automatic Reception 
Duplex Reception Setting
Auto Receive Reduce Setting
Print Style Setting  Set the Telephone Number for 
Data Forwarding
Letter Size RX Reduce Print
Receiving Date & Time Print
Disable Stamp for Reprinting
Batch Print Settings
Erase Width Adjustment
Card Shot Settings Default Mode Settings 
Sort Method Setting 
Administrator Authority Setting 
Delete All Quick Files
Default Colour Mode Settings
Default Exposure Settings 
Initial Resolution Settings 
Colour Data Compression Ratio Setting
Scan Complete Sound Setting
Default Output TrayA3 RX Reduce
Fax Output Settings Dial Mode Setting 
Auto Wake Up Print 
Pause Time Setting 
Fax Dest. Confirmation Mode 
Speaker Settings
Remote Reception Number Setting 
Original Print on Transaction Report Transaction Report Print Select 
Setting Activity Report Print Select Setting 
ECM
Settings to Disable RegistrationDisable Registering Destination 
from Operation Panel
Disable Registering Destination 
on Web PageDisable Registration of Program
Disable Registration of Memory Box
Disable Destination Registration
Using Global Address Search
Disable Registration Using 
Network Scanner Tool
Disable [Resend] on Image Send ModeDisable Direct Entry
Disable Selection from Address BookDisable PC-I-Fax Transmission
Disable PC-Fax TransmissionSettings to Disable Transmission
Own Name and Destination Set
Other Settings
Default Address Setting
I-Fax Default Settings
I-Fax Send Settings
I-Fax Receive Settings
Allow/Reject Mail or Domain 
Name Setting
Fax Default Settings
Fax Send Settings
Fax Receive Settings
Allow/Reject Number Setting
Fax Polling Security
Other Settings
SSL Settings IPsec Settings IEEE802.1X Setting
Initialize Private Data/Data in 
Machine
Data Receive/Forward List
Metadata Set List Web Settings List
Storage Backup Device Cloning
Restore Factory Defaults
Store Current ConfigurationRestore Configuration Document Output Options 
Automatic Deletion of File Settings
Administrator Settings List 
Image Sending Activity Report
Scan Settings
I-Fax Settings
Fax Settings
Document Filing Settings
List Print (Administrator)
Security Settings
Enable/Disable Settings
Change Administrator Password
Product Key
Data Backup
Storing/Callling of System Settings
External Account Setting USB Driver SettingsJob Priority PreferenceSharp OSA Settings 
						

							8-1
This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates 
to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual, 
please contact your dealer or nearest authorised service representative.
System settings
Descriptions of system settings similar to the following example appear in this manual.
Example:
 ➞ System Settings (Administrator) > Copy Function Settings > Other Settings > Rotation Copy Setting > 
This is an abbreviated description of the procedure for selecting the setting. > indicates the setting sequence and  
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you 
configure the settings.
TROUBLESHOOTING PROBLEMS
FREQUENTLY ASKED QUESTIONS
Making a copy of a non-standard size original. . . .  8-3
 I cant print from a computer...  . . . . . . . . . . . . . .  8-4
 Printing on an envelope  . . . . . . . . . . . . . . . . . . .  8-5

Changing the paper size used for a print job. . . .  8-6
 Adjusting the volume of the ringer  . . . . . . . . . . .  8-7
 The machine starts printing when I try to 
forward data.... . . . . . . . . . . . . . . . . . . . . . . . . . .  8-7

Checking the machines communication record. . . .  8-7
REMOVING MISFEEDS
 REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . .  8-8
 PAPER MISFEED ILLUSTRATIONS . . . . . . . . .  8-9
REMOVING STAPLE JAMS
 FINISHER . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-11
COPYING
 PROBLEMS RELATED TO COPYING 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-13
 PROBLEMS RELATED TO COPY 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-15
PRINTING
 PROBLEMS RELATED TO PRINTING 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-16
 PROBLEMS RELATED TO PRINT 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-19
FACSIMILE
PROBLEMS RELATED TO TRANSMISSION. . .  8-23
 PROBLEMS RELATED TO RECEPTION  . . . .  8-25
 PROBLEMS RELATED TO TELEPHONE . . . .  8-26
 PROBLEMS RELATED TO AUDIBLE 
SIGNALS  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-26
 PROBLEMS RELATED TO ONE-TOUCH 
INDIVIDUAL KEYS / GROUP KEYS  . . . . . . . .  8-27
SCANNING / INTERNET FAX
 PROBLEMS RELATED TO SCANNING / 
INTERNET FAX OPERATION . . . . . . . . . . . . .  8-28
 PROBLEMS RELATED TO SCAN 
RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-30
 PROBLEMS RELATED TO ONE-TOUCH 
INDIVIDUAL KEYS / GROUP KEYS  . . . . . . . .  8-32
DOCUMENT FILING
 PROBLEMS RELATED TO FILING . . . . . . . . .  8-34
 PROBLEMS RELATED TO FILE 
MANAGEMENT  . . . . . . . . . . . . . . . . . . . . . . . .  8-35
GENERAL PROBLEMS
 PROBLEMS RELATED TO MACHINE 
OPERATION  . . . . . . . . . . . . . . . . . . . . . . . . . .  8-39
 PROBLEMS RELATED TO PAPER 
FEEDING AND OUTPUT . . . . . . . . . . . . . . . . .  8-41
 PROBLEMS RELATED TO QUALITY / 
PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . .  8-43
 PROBLEMS RELATED TO PERIPHERAL 
DEVICES  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8-45
 OTHER PROBLEMS  . . . . . . . . . . . . . . . . . . . .  8-47
CHAPTER 8
TROUBLESHOOTING 
						

							8-2
TROUBLESHOOTING
Contents
The chart below shows the procedure to follow in the event a problem occurs. Use it as a troubleshooting guide.
TROUBLESHOOTING PROBLEMS
Check this chapter first
You may find a solution to your problem here.
Ask the administrator for help
Inform the machines administrator of the nature of the problem and ask for 
help.
Refer to other instruction manuals
You can sometimes find the solution to your problem in other chapters in this 
manual or in the other instruction manuals included with the machine.
Turn the power off and then on again
Turning the power off and on may solve the problem in some cases, so try 
doing so before attributing the problem to a malfunction.
Press the [POWER] key ( ) to turn off the power and switch the main power switch to the off position. Wait at least 10 
seconds and then switch the main power switch and the [POWER] key ( ) back on in that order. 
 When turning off the main power switch, ensure that each of the lamps on the operation panel has been turned off. 
Contact your dealer or nearest authorised service 
representative.
If, having tried the above steps, your problem remains unsolved, contact the 
dealer from whom you purchased the machine or your nearest authorised 
service representative. 
						

							8-3
TROUBLESHOOTING
Contents
Making a copy of a non-standard size original
The procedure for making a copy of a payment slip or other non-standard size 
original is explained below.
The Centring special mode of copy mode can be selected to position the copied 
image in the centre of the paper.
FREQUENTLY ASKED QUESTIONS
X
Y
Original
Size Input
OK
OKCancel
(25-432)
mm200
150(25-297)
mm
From the base screen of copy mode, 
touch [Original] then [Size Input]. If the X dimension 
(width) of the 
document is less than 
140 mm (5-1/2) or 
the Y dimension 
(height) is less than 
131 mm (5-1/8), 
place the original on 
the document glass.
For a thin original, 
use Slow Scan 
Mode.
1 Place the originals. 2 Enter the original size.
Paper Select
Cancel
PlainPre-Punched
Heavy Paper 1
Pre-PrintedColour
Heavy Paper 2Glossy Paper
RecycledThin Paper
Transparency
Letter HeadLabels
Tab PaperEnvelope
Heavy Paper 1: 106 - 209 g/m2 (28 lbs.bond, -110 lbs.index)
Bypass Tray Type/Size SettingSelect the paper type.12
Heavy Paper 2: 210 - 256 g/m2 (110 - 140 lbs.index)
Paper Select
Paper TrayBypass Tray
OK
RecycledPlain
Plain
2.A4R
A4
3.B4
4.A3
1.
Plain
A4Plain
3 Place paper in the bypass tray.4 Select the bypass tray.
From the base screen of copy mode, touch [Paper 
Select] and then Bypass tray paper type.
Type : Recycled
Size : A4 The bypass tray is used here to copy 
onto paper that is not loaded in any of 
the paper trays of the machine. 
						

							8-4
TROUBLESHOOTING
Contents
I cant print from a computer...
First check that the printer driver for the machine is selected when printing.
Also check that the printer driver port is set correctly.
Check here
Checking the printer name
Check that the machine is selected in the Print dialog box, 
and select the machine if it is not.
If your machine is not listed, the printer driver is not 
installed. Install the printer driver and try again.
SHARP MX-XXXX
SHARP MX-XXXX
Do your port settings look like this?
Your port settings should look like this.
Checking port settings in the printer driver
Display the printer drivers Properties dialog box and click 
the [Port] tab. 
						

							8-5
TROUBLESHOOTING
Contents
Printing on an envelope
The procedure for printing on an envelope is explained below. Only the name and 
address side of an envelope can be printed on.
It is recommended that you do a test print to check the print result before using an 
envelope.
TypeSize
Fixed Paper SideDisable DuplexPaper Property
Bypass
Feeding Approved Job
Disable StapleDisable Punch
EnvelopeDL
Tray Settings
CopyPrintFaxI-FaxDoc. Filing
55Change
Back
1 Place paper in the bypass tray.2 Tray Settings.
Type : Envelope
Size : Select the envelope size Print on the name 
and address side
(1)(2)(3)
(4)
(5)
3 Select settings in the printer driver.
(1) Click the [Paper] tab.
(2) Select the size of the envelope in 
Paper Size.
(3) Select Bypass Tray from Paper 
Source in Paper Selection.
(4) Select [Envelope] in Paper Type.
If needed, select the Rotate 180 degrees 
checkbox ( ) in Image Orientation on the 
[Main] tab.
(5) Click the [OK] button. 
						

							8-6
TROUBLESHOOTING
Contents
Changing the paper size used for a print job
When the size of paper specified for a print job is not loaded in any of the 
machines paper trays, follow the steps below to change the paper size.
Paper EmptyPaper Empty
Computer01020 / 000Paper EmptyCopy002 / 000Waiting1234567890001 / 000Waiting
Detail
Spool
Complete
Stop/Delete
Print Job
Job QueueSets / ProgressStatus
Scan toFax Job
Priority
Job QueueCopy
Internet Fax
11
020 / 001Copying234
1
OKDetail
Computer01020 / 000Paper Empty
Colour / B/W: B/W
Output:Paper:A5
Plain
Special
Modes:
Paper Select
1 Check details on the job.
Press the [JOB STATUS] key on the operation panel to 
display the job status screen.
Select the job whose status is [Paper Empty] and touch 
the [Detail] key.
To delete the job, you can press the [Stop/Delete] key.
Check the paper size specified for the job in the detail 
screen, and touch the [Paper Select] key.
Paper Select
Paper TrayBypass Tray
OK
PlainPlain
Plain
2.A4R
3.B4
4.A3
1.
Plain
A4Plain
2 Change the paper size used for the job.
Select the paper size on which you wish to print the job 
from the set paper sizes.
To avoid cutting off part of the image, select a paper size 
that is larger than the paper size specified for the job.