Sharp Mx2310u User Guide

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TROUBLESHOOTING
Contents
Adjusting the volume of the ringer
If the ringing sound made when the machine receives a fax is too loud or too soft, 
follow the steps below to adjust the volume.
The fax ringer volume is adjusted in the system settings (administrator).
Press the [SYSTEM SETTINGS] key on the operation panel, 
touch [Image Send Settings] - [Fax Settings] - [Fax Default Settings] - 
[Speaker Settings] - [Ringer Volume] in that order, and then select the 
desired volume.
The machine starts printing when I try to forward data...
Before forwarding received fax data to a shared 
folder, check that destination computer is turned on.
If the computer is not turned on, the machine 
prints the received fax data. If data is being 
forwarded to several computers, received data is 
printed if even one of the computers is turned off. 
Checking the machines communication record
To check the machines record of communication using the image send function, 
follow the steps below to print the image sending activity report.
The image sending activity report is printed from the system settings 
(administrator).
Press the [SYSTEM SETTINGS] key on the operation panel, 
and then touch [List Print (Administrator)] - [Image Sending Activity Report] 
to print the report.
ZZZZ
Turn computer on Destination 
						

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TROUBLESHOOTING
Contents
This section explains what to do when a paper misfeed occurs in the machine.
REMOVING MISFEEDS
When a paper misfeed occurs, the message A misfeed has occurred. will appear in the touch panel and printing and 
scanning will stop. In this event, touch the [Information] key in the touch panel. When the key is touched, instructions for 
removing the misfeed will appear. Follow the instructions. When the misfeed is cleared, the message will automatically 
clear.
The approximate locations of possible misfeeds are indicated by blinking  marks as shown below.
REMOVING MISFEEDS
Caution
The fusing unit is hot. Take care not to burn yourself when removing a misfeed.
 When removing misfed paper, do not touch or damage the transfer belt.
 Carefully pull the paper out without tearing it.
 A misfeed may have occurred inside the machine. Check carefully and remove the 
misfeed.
 If the paper tears, be sure to remove all pieces from the machine.
 While the message appears, printing and scanning cannot be resumed.
 If the message does not clear even after the misfeed has been removed, the causes below are possible. Check once 
again.
- The misfeed was not correctly removed.
- A torn piece of paper remains in the machine.
- A cover or unit that was opened or moved to remove the misfeed was not returned to its original position.
Transfer 
belt
Fusing 
unit
A misfeed has occurred.
Turning M/C off now causes data loss.
InformationOK
misfeed location 
						

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PAPER MISFEED ILLUSTRATIONS
If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations 
below. Refer to the illustration below and then go to the appropriate illustration (1 to 10) for your situation.
☞(1)-(3): page 8-9, (4)-(10): page 8-10
(1) Original misfeed
Open the document feeder 
cover and remove the misfed 
originals.
Pull out the document feeder 
tray and remove the misfed 
paper.
Open the automatic 
document feeder. Rotate the 
transfer roller in the direction 
of the arrow and remove the 
original.
(2) Paper misfeed in the output area
Remove the misfed paper.
(3) Paper misfeed in the fusing unit
Rotate knob and remove the 
misfed paper.
If the misfed paper is inside 
the fusing area, press down 
on the green part to tilt the 
fusing unit down toward you.
(1)(2)(10)
(
8)
(9)(
3)(4)
(
5)
(
6)
(
7)
Caution
The fusing unit area is hot. Take care not to burn 
yourself. (Do not touch any metal parts.)
Unfused toner may remain on the paper that is 
removed. Take care that it does not soil your hands or 
clothing. 
						

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(4) Paper misfeed in the exit tray unit (right 
tray)
Remove the misfed paper.
(5) Paper misfeed in the reversing unit
Open the Paper reversing 
section cover and remove 
the misfed paper.
(6) Paper misfeed in the bypass tray
Remove the misfed paper.
(7) Paper misfeed in tray 1 to tray 4 (side)
The misfeed may have 
occurred inside the machine. 
Check carefully and remove 
it.
(8) Paper misfeed in the transport area
Lower the lever in the 
direction of the arrow to 
remove the misfed paper.
(9) Paper misfeed in tray 1 to tray 4 (in the 
tray)
Before pulling the tray out, 
open the right cover and 
check if there is a paper 
misfeed. If you pull the tray 
out without checking, you 
may tear misfed paper and 
make it more difficult to 
remove the pieces that remain in the machine.
☞ Paper misfeed in tray 1 to tray 4 (side)
(10) Paper misfeed in the finisher
Open the front cover.
While pressing the lever over 
to the left, slide the finisher to 
the left until it stops.
Turn roller rotating knob in 
the direction of the arrow to 
remove the misfed paper.
Make sure that there is no 
misfed paper in the machine. 
						

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Follow the steps below to remove a staple jam.
☞FINISHER
FINISHER
REMOVING STAPLE JAMS
1
Open the cover.
2
While pressing the lever over to the left, 
slide the finisher to the left until it stops.
Gently slide the finisher until it stops.
3
Lower the staple case release lever and 
remove the staple case.
Pull the staple case out to the right.
4
Raise the lever at the front end of the 
staple case and remove the jammed 
staple.
Remove the leading staple if it is bent. If bent staples remain, a 
staple jam will occur again.
Take care that a bent staple does not hurt you. 
						

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5
Lower the lever at the front end of the 
staple case.
6
Replace the staple case.
Push the staple case in until it clicks into place.
7
Slide the finisher back to the right.
Gently slide the finisher back to the right until it locks into its 
original position.
8
Close the cover. 
						

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PROBLEMS RELATED TO COPYING OPERATION
COPYING
PROBLEMS RELATED TO COPYING OPERATION
 Copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
 Auto selection of the colour mode does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
 Image rotation does not take place.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-14
 Two-sided copying does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-14
 The paper size of a tray cannot be set.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-14
PROBLEMS RELATED TO COPY RESULTS
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
 Copies come out blank.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-15
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Copying does not take 
place.Have functions been disabled by the 
administrator?When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
Auto selection of the 
colour mode does not 
take place.Are you using one of the following types 
of originals?
Black & White is not selected
 Are there colours or colouring in the 
paper?
Colour is not selected
 The colour in the original is very light.
 The colour in the original is very dark, 
almost black.
 Is only a very small area of the 
original coloured?When the colour mode is set to Auto, the machine 
detects whether the original is black and white or colour 
when the [COLOUR START] key is pressed. However, 
when an original similar to one of those at left is used, 
automatic detection may not give the correct result. In 
this event, specify the colour mode manually. 
						

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Image rotation does 
not take place.Did you select the paper size or copy 
ratio manually?Copy using automatic paper selection and automatic 
ratio selection.
Are you copying using settings that do 
not allow rotate copying?Rotate copying can generally be combined with other 
special modes, however, some combinations are not 
possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Is Rotation Copy Setting disabled in 
the system settings (administrator)?Check with your administrator.
If you are the administrator, enable Rotation Copy 
Setting.
➞System Settings (Administrator) > Copy Function 
Settings > Other Settings > Rotation Copy 
Setting > 
Two-sided copying 
does not take place.Does the paper type setting of the 
selected tray specify a type of paper that 
cannot be used for two-sided copying?Check Tray Settings in the system settings. If the 
[Disable Duplex] checkbox is selected  , two-sided 
copying using that tray will not be possible. Change the 
paper type setting to a type that can be used for 
two-sided printing.
➞System Settings > Paper Tray Settings > Tray 
Settings > Change
Are you using a special size or type of 
paper?For the paper types and sizes that can be used for 
two-sided copying, see SPECIFICATIONS in the Start 
Guide.
Are you copying using settings that do 
not allow two-sided copying?Two-sided copying can generally be combined with 
other special modes, however, some combinations are 
not possible. If a prohibited combination is selected, a 
message will appear in the touch panel.
Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that 
you can use may be restricted in your user settings. 
Check with your administrator.
The paper size of a 
tray cannot be set.Have functions been disabled by the 
administrator?Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
ProblemPoint to checkSolution 
						

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Contents
PROBLEMS RELATED TO COPY RESULTS
ProblemPoint to checkSolution
The image is too light 
or too dark.Is the image too light or too dark?Select an appropriate exposure mode for the 
original being copied and adjust the exposure level 
manually.
Has an appropriate exposure mode for 
the original type been selected?Select one of the following modes depending on the 
original type.
Text
Use this mode for regular text documents.
Text/Prtd.Photo
This mode provides the best balance for copying an 
original which contains both text and printed 
photographs, such as a magazine or catalogue.
Text/Photo
This mode provides the best balance for copying an 
original which contains both text and photographs, 
such as a text document with a photo pasted on.
Printed Photo
This mode is best for copying printed photographs, 
such as photos in a magazine or catalogue.
Photo
Use this mode to copy photos.
Map
This mode is best for copying the light colour shading 
and fine text found on most maps.
Light original
Use this mode for originals with light pencil writing.
Colours are off.Did you perform Registration 
Adjustment?Ask your administrator to perform Registration 
Adjustment.
➞System Settings (Administrator) > Device Control > 
Other Settings > Registration Adjustment
If the colour tones are off, perform Auto Colour 
Calibration. (If the colours are still off after calibration, 
repeating calibration may improve the results.)
➞System Settings (Administrator) > Copy Function 
Settings > Colour Adjustment > Auto Colour 
Calibration
Part of the image is 
cut off.Has an appropriate ratio been selected 
for the original size and paper size?Select an appropriate ratio setting.
Are you using an inch (AB) size 
original?When copying an inch (AB) size original, specify the 
original size manually.
Copies come out 
blank.Is the original placed face up or face 
down correctly?When using the document glass, the original must 
be placed face down. When using the automatic 
document feeder, the original must be placed face 
up. 
						

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PROBLEMS RELATED TO PRINTING OPERATION
PRINTING
PROBLEMS RELATED TO PRINTING OPERATION
 Printing does not take place.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16
 Colour printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-18
 Two-sided printing does not take place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-18
 Direct printing of a file in a shared folder on a computer is not possible. . . . . . . . . . . . . . . . . . . . . . .8-19
 A tray, finisher, or other peripheral device installed on the machine cannot be used.  . . . . . . . . . . . .8-19
PROBLEMS RELATED TO PRINT RESULTS
 The image is grainy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19
 The image is too light or too dark.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19
 Colours are off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19
 Text and lines are faint and difficult to see.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19
 Part of the image is cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 The image is upside down. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
 Many nonsense characters are printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-21
If you cannot find the item that you are looking for in the above table of contents, see GENERAL PROBLEMS (page 
8-37).
 If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key ( ) and the 
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ( ) 
in that order.
When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug 
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
ProblemPoint to checkSolution
Printing does not take 
place.Is your computer connected correctly to 
the machine?Make sure that the cable is connected securely to 
the LAN connector or the USB connector on your 
computer and the machine.
If you are on a network, check the connections at the 
hub as well.
☞1. BEFORE USING THE MACHINE SIDE AND 
BACK
 (page 1-7)
Is the machine connected to the same 
network (LAN, etc.) as your computer?The machine must be connected to the same 
network as your computer. 
If you do not know which network the machine is 
connected to, ask the network administrator.